Level 2 Diploma in Business and Administration (combined qualification)

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1 UNIT DATA SHEET Level 2 Diploma in Business and Administration (combined qualification) Pathway for Apprenticeship requires 60 credits = 45 from the combined NVQ and 15 from transferable skills for English, Maths and ICT. Examples of Suitable Job Titles and Responsibilities to Complete Apprenticeship: Administrator/Business Support Officer: Making and receiving telephone calls, helping with the organisation of meetings and events, dealing with travel requests, handling mail, record keeping and using electronic message systems and office equipment. Office Junior: Taking notes, arranging travel and meetings, welcoming visitors, handling mail and using electronic message systems and office equipment. Receptionist: Welcoming visitors, handling mail, making and receiving telephone calls, using electronic message systems and office equipment. Qualification Title Credit Value 45 Level 2 Structure reference Level 2 Diploma in Business Administration (QCF) S/016/606 Minimum/Maximum GLH 229 to 351 To achieve a Level 2 Diploma in Business Administration, learners must complete a minimum of 45 credits: Qualification Structure (OCR Ref: 601/37401/X) credits from GROUP A MANDATORY UNITS 2. A minimum of 14 credits from GROUP B OPTIONAL UNITS 3. A maximum of 10 credits from GROUP C OPTIONAL UNITS 4. A maximum of 6 credits from GROUP D OPTIONAL UNITS A minimum of 36 credits must be achieved through the completion of units at Level 2 or above. Providing Superior Services to Individuals and Organisations Level 2 Diploma in Business and Administration Apr

2 Use the table below to check that chosen units meet the framework for the NVQ as described above Group Title of Unit or Ref Level Total L2 & Above Mandatory Units BA 34, 36, 37, 38 and M&L 1 and Group B At least 14 (and up to 24) Total of Overall Credits Group C No more than 10 (0 to 10) Group D No more than 6 (0 to 6) OVERALL TOTALS =36 =45 Level 2 Diploma in Business and Administration Apr

3 Mandatory Group A (21 credits including 12 at level 2) OCR/CFA Ref. Ofqual Ref. Title Credit Level GLH 1/B&A 34 H/506/1893 Communication in a business environment /B&A 36 J/506/1899 Principles of providing administrative services /B&A 37 T/506/1901 Principles of business document production and information management /B&A 38 A/506/1964 Understand employer organisations /M&L 1 L/506/1788 Manage personal performance and development /M&L 2 R/506/1789 Develop working relationships with colleagues Mandatory Group B (minimum of 14 credits to choose) 15 credits required at level 2 and above across groups B,C and D) CFA Ref. Ofqual Ref. Title Credit Level GLH 7/B&A 13 L/506/1807 Manage diary systems: To complete this unit you need to be managing diaries that impact on other people. 8/B&A 14 Y/506/1809 Produce business documents: You will need to prepare and distribute business documents /B&A 15 L/506/1810 Collate and report data /B&A 16 R/506/1811 Store and retrieve information /B&A 17 Y/506/1812 Produce minutes of meetings: You will need to take notes at meetings and produce and distribute the minutes 12/B&A 18 D/506/1813 Handle Mail: You will need to deal with both incoming and outgoing mail /B&A 19 H/506/1814 Provide reception services /B&A 20 K/506/1815 Prepare text from notes using touch typing: To complete this unit you will have to dedicate sufficient time to learn the skill of touch typing. The learning for this unit will have to be arranged by yourself as an additional course of learning. 16/B&A 22 T/506/1817 Prepare text form recorded audio instruction: To complete this unit you will have to dedicate sufficient time to learn the skill of audio typing. The learning for this unit will have to be arranged by yourself as an additional course of learning /B&A 24 T/506/1865 Archive information /B&A 25 Y/506/2295 Maintain and issue stationery and supplies: You will need to maintain storage and security requirements, carry out stock checks, chase up incorrect orders, maintain records of stock issues, received and in storage, deal with unwanted or damaged stationery and supplies safely, recommend ways in which system can be improved /B&A 26 J/506/1868 Use and maintain office equipment /B&A 27 L/506/1869 Contribute to the organisation of an event: You will need to be included in both pre-event and post-event activities and are required to set up the event 21/B&A 28 D/506/1875 Organise business travel or accommodation: You will need to research business travel or accommodation options for others, make business travel or accommodation arrangements for others Level 2 Diploma in Business and Administration Apr

4 22/B&A 29 H/506/1876 Provide administrative support for meetings: You will need to book meeting venue, resources and facilities, collate documents for the meeting, distribute meeting invitations etc, support the administration of the meeting including distribution of minutes and carrying out any follow up actions 23/B&A 30 T/506/1879 Administer human resource records: You will need to keep HR records up to date, process data in accordance with organisational procedures 24/B&A 31 A/506/1883 Administer the recruitment and selection process: You will need to check that job or role details are correct, place job advertisements, record applicant responses, provide requested information, invite shortlisted applicants to participate in selection process, co-ordinate selection process, carry out pre-employment checks, inform applicants of the outcome, keep selection records up to date 26/B&A 33 R/506/1890 Administer finance: You will need to record income and expenditure, process purchase orders, invoices or expenses, process outgoing payments, accept or allocate incoming payments 27/B&A 35 M/506/1895 Buddy a colleague to develop their skills: You will need to agree schedule of meetings, provide examples of carrying out work tasks correctly, identify instances of good practice and areas for improvement, praise buddy, give constructive feedback, offer hints and tips based on personal experience 28/B&A 39 L/506/1905 Employee rights and responsibilities: This unit can be completed to cover the ERR requirements 29/B&A 4 D/506/1794 Health and safety in a business environment - (Simulation can be applied in a RWE see guidelines. ) As a part of this unit you will need to identify possible H&S hazards 30/B&A 6 K/506/1796 Use a telephone and voic system - (Simulation can be applied in a RWE see guidelines) 31/B&A 8 A/506/1799 Meet and welcome visitors in a business environment - (Simulation can be applied in a RWE see guidelines) /B&A 43 K/506/1913 Develop a presentation /B&A 44 M/506/1914 Deliver a presentation /B&A 46 A/506/1916 Contribute to the development and implementation of and information system: You will need to recommend functions that will be used to manipulate and report information, develop guidance for the use of the system, recommend users assess and security levels, participate in system tests, implement the system in accordance with plan, confirm staff are trained, resolve or report problems 35/B&A 47 F/506/1917 Monitor information systems: You will need to develop plan to monitor systems, carry out monitoring, provide training and support to users of system, identify cause of problems, suggest solutions and recommend adaptions 36/B&A 61 M/506/1945 Analyse and present business data: You will need to agree parameters of analysis, clarify ethical requirements, select valid/reliable analysis methods draw conclusions, present data Level 2 Diploma in Business and Administration Apr

5 Mandatory Group C (maximum of 10 credits to choose) 15 credits required at level 2 and above across groups B,C and D) OCR/CFA Ref. Ofqual Ref. Title Credit Level GLH 37 M/502/4300 Using - (Look at in conjunction with ERS)?? R/502/4628 Word Processing Software - (Look at in conjunction with ERS) 40 F/502/4625 Spreadsheet Software - (Look at in conjunction with ERS) 41 M/502/4622 Presentation Software - (Look at in conjunction with ERS) F/502/4396 Bespoke Software - (Look at in conjunction with ERS) J/502/4559 Data Management Software - (Look at in conjunction with ERS) 44/CS 7 A/506/2130 Deliver customer service: You will need to keep up to date with organisations products and services, prepare required resources, adapt behaviour to meet customers needs or expectations, respond to requests, inform customers of progress, identify ways the CS could be improved, share information and ideas with colleagues and service partners 45/CS 13 R/506/2134 Process information about customers: You will need to record information about customers and keep it up to date, respond to requests for information, retrieve customer information 46/CS 19 Y/506/2149 Develop customer relationships: You will need to give help and information that meets or exceeds customer expectations, identify new ways of helping customers based on their feedback identify added value that the organisation could offer the customer, bring customers attention to products or services that may interest them 47/M&L 23 F/506/1934 Participate in a project: You will need to fulfil role in accordance with project plan, collect project related information, use appropriate tools to analyse project, report on analysis, draw issues, anomalies and potential problems to attention of the manager 48 F/601/8320 Processing customers financial transactions: Receive and/or make payments to customers, process payments accurately and recognise discrepancies Mandatory Group D (maximum of 6 credits to choose) 15 credits required at level 2 and above across groups B,C and D) CFA Ref. Ofqual Ref. Title Credit Level GLH 50/B&A 23 A/506/1818 Understand the use of research in business /MKTC 2-23 K/503/8194 Principles of customer relationships /M&L 6 R/506/2294 Principles of team leading /M&L 7 J/506/1806 Principles of equality and diversity in the workplace /CS 1 L/506/2083 Understand working in a customer service environment Level 2 Diploma in Business and Administration Apr

6 Explanation of Levels When choosing a unit consider the level of work that will be required of you. See guide below to assist in this decision. Level 1: Same as GCSE Grades D - G Level 2: Same as GCSE Grades A* - C Level 3: Same as A Level Progression from the Business Administration Intermediate Apprenticeship Think about how you want to progress after your apprenticeship. Below are some suggestions of areas you may be able to progress onto. Intermediate apprentices, with the support and opportunities in the workplace, can progress onto: The Level 3 Advanced Apprenticeship in Business Administration Other Level 3 advanced apprenticeships such as customer service or management The Advanced (14 19) Diplomas in a range of related sectors, including business, administration, finance, information technology, public services and retail business Further education to undertake management, business related or other qualifications With additional training, intermediate apprentices may be able to progress in their careers to roles including administration executive, administration team leader, office supervisor, personal assistant, secretary or a wide range of other business administration roles. Level 2 Diploma in Business and Administration Apr

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