and Leadership Training That Gets!
Welcome to Great Managers! A 5 year Australian Government-funded research report, Leadership, Culture and Management Practices of High Performing Workplaces: The High Performing Workplace Index 1 cited Leadership as the factor most correlated with a high performing workplace. The report says There is clear evidence that improving Australia s productivity, our effectiveness at work and the performance of our workplaces is largely a function of our commitment to develop leadership and management capabilities across all organisations in our economy. At Great Managers, we strongly believe that every manager should be given an opportunity to develop their leadership capability, to work to achieve their full potential and to experience the satisfaction and success that this can bring, both personally and organisationally. What is Great Managers? Great Managers is a contemporary, skills-based, blended-learning & Leadership program. It is a program that builds new skills, new habits and new mindsets over a period of time in a way that makes the learning stick. It is a program that builds Advanced skills that will optimise business outcomes. Each participant gets 12 months membership to the Great Managers Academy, access to 26 online interactive video lessons which are provided weekly, along with a workbook for each lesson that builds into an incredibly valuable leadership resource folder. Each lesson takes between 30-60 minutes per week which you will need to schedule time for in your diary, just as if you were attending a seminar. The difference is you can do the lesson at a time and place that suits you. In addition, each month there is a live Mentoring Masterclass with Expert, Sandra Wood, for group coaching and extra learning and there is also unlimited email support. There is a more detailed course outline in the table below, and an outline of how the Great Managers program maps to the The NSW Public Sector Capability Framework. This program takes a long-term view of leadership development, providing the learning in manageable skill chunks over time with action learning tasks for each lesson which are applied on the job so new habits are formed and the learning is sustained. 1 http://www.innovation.gov.au/skills/skillstrainingandworkforcedevelopment/documents/skehpw.pdf Great Managers P a g e 2 of 9
Why Do The Great Managers Program? It provides Accessible, Affordable, and Comprehensive Leadership Skill Development that sticks! If you ve ever been to a 1, 2 or 3 full day training session you will have experienced the information overload that can be their downfall. While the content can be outstanding, the format in which it is delivered, that is all at once, dilutes its benefit and limits the retention of information, sustainability of learning and the development of skills and habits. Only around 10% of the learning is retained and applied. The truth is, knowledge has no power unless it is applied. There is a big difference between Knowing and Doing. Great Managers is an extremely practical How To program that allows you to develop and apply one skill at a time in a sequence that sustains the learning. The program will affirm and strengthen what you are currently doing well as a manager, as well as provide a full range of contemporary techniques and tools that will take your leadership capability to the next level. At Great Managers, we are committed to helping you apply your learning to develop new Skills & expertise that you can use in your organisation on a day to day basis. In our program you are guided, step-by-step through a process that will allow you to develop advanced people management skills that you will retain and apply to GET RESULTS and optimise business outcomes. Great Managers is the only program like this, done over time that allows you to become part of a community of great managers from all types of organisations. This program strengthens you. We know with absolute certainty, based on results and feedback from current members that that this program will be of considerable benefit to you both professionally and personally. How does it work? When you join you will get in log-in instructions along with a folder to contain your lesson workbooks. The workbooks and lessons are provided in your membership area inside the Great Managers Academy. Each week a new lesson is delivered into your account. You simply log in, print out the workbook, complete the lesson, which is in a webinar style video format, and do the activities. Great Managers P a g e 3 of 9
You apply the learning in your role and in your life. The lessons build upon each other week by week. Through reflecting on and applying the skills week by week you are increasing your competence and confidence as a manager. It s all about building the skills, rhythms and routines of great managers. It is important to be disciplined in your approach to the program and book time in your diary each week for the lessons. If you are away on leave you simply resume your lessons when you get back. In the live Monthly Masterclass webinars you are exposed to new content and get to discuss ideas and case studies with a range of managers from all types of organisations. We also offer a Leadership Forum after each Strategy in the program for cohorts of managers from the same organisation. At these Forums we discuss the learning and application, case studies and how we will measure the impact of the program in the organisation. There is an additional fee for these forums. Who is Great Managers Suitable For? Great Managers has been designed for anyone managing a team of people or aspiring to develop the skills to do so. We have had CEOs and General Managers, Directors, Managers, Supervisors and Team Leaders do the program and all have reported back receiving enormous benefit from the program, increased confidence and measurable outcomes. (see https://www.greatmanagers.com.au/testimonials/ for more participant feedback) The program is a modern approach to leadership development with some very contemporary content. It has been designed to take people management and leadership skills to an Adept or Advanced level in the capability framework. It is a suitable professional development activity for individuals, however we have found that the best results are achieved when a cohort of managers from the same organisation do the program together. This cohort approach contributes enormously to shaping a constructive workplace culture and increasing employee engagement. Great Managers P a g e 4 of 9
Foundational Leadership Skills Great Managers Program Outline The table below provides more detail about the 7 Strategies in the program and the bullet points detail the 26 lessons. Each lesson is between 30-60 minutes in duration. What Why Introduction & Welcome This Introductory lesson helps you get Your Leadership Goals identified UP FRONT, as well as helps you to become oriented with your Membership and Online Learning Portal. Introduction & Welcome 1. Great Managers Know Themselves This is the Foundational Strategy that sets you up with a great base to build other skills. Identify and understand your style as a leader, identify your strengths and areas for development as well as becoming aware of the impact your style can have on others. This strategy focuses on building the very important leadership skill of Self Awareness which is the foundation competency of emotional intelligence. Lesson 1.1 - Know Your Style Lesson 1.2 - Understanding Personality Lesson 1.3 - Working With Strengths Lesson 1.4 - Applying Self Awareness at Work 2. Great Managers apply the skill of Self Management As a leader you set the tone for ALL others to follow. It is the Leadership style and example that creates the culture in any organisation. Learn how to stay cool and calm under pressure, establishing yourself as a professional role model with a range of skills and techniques to manage thoughts and emotions and become a resilient and resourceful Leader. This strategy helps you manage stress more effectively, make better decisions and develop self-mastery so that you can respond skilfully rather than react impulsively to emotionally charged situations. Lesson 2.1 - Self Management Lesson 2.2 - Applying Self Management at Work I Lesson 2.3 - Applying Self Management at Work II Great Managers P a g e 5 of 9
Team Leadership Skills 3. Great Managers have the Critical Conversations Managers are responsible for the performance of their people and the results they achieve, so there are times when conversations around behaviour, performance, culture, goals or strategy, among other things, become Critical. We show you how to master this essential leadership skill and build professional relationships that get results. Lesson 3.1 - Sending A Clear Message Lesson 3.2 - The Power of Listening Lesson 3.3 - Effective Questions Lesson 3.4 - Critical Conversations in Action 4. Great Managers Set Clear Expectations The key to achieving goals for you and your people is ensuring that each individual knows what is expected of them and how that fits into the overall objectives of the organization. If this skill set is missing there is a lot of errors, re-work and confusion and these cost you a fortune in terms of lost time and damaged relationships. Lesson 4.1 - How To Set Clear Expectations Lesson 4.2 - Giving & Receiving Feedback Lesson 4.3 - Managing Poor Performance. 5. Great Managers Develop, Motivate & Engage Staff There are many ways to develop, motivate and engage staff but many managers do not know where to start with this. We ll show you HOW, based on the latest research, and using a range of techniques that will bring out the best in each individual in your team. Employment engagement is essential for a healthy bottom line in your business. Lesson 5.1 - Developing Employees Lesson 5.2 - Motivating Employees Lesson 5.3 - Engaging Employees 6. Great Managers Use Systems to Get Effective management is a combination of people + processes. Learn ways to use existing systems and put new systems in place that will improve consistency, customer experience, employee behaviour and engagement and lead to productivity improvements. Lesson 6.1 - Using Systems to get Lesson 6.2 - Using a Systems of Values Lesson 6.3 A System for Effective Meetings Lesson 6.4 A Quality Onboarding System for new staff 7. Great Managers Recruit For Talent & Cultural Fit Hiring and Firing is expensive, so learn the skills and processes to get it right the first time. Think about recruitment as an important investment, get clear on who and what you re really looking for, focus on talent and cultural fit and you will be ahead of the game. Lesson 7.1 - Recruit For Talent - Setting Up Lesson 7.2 - Recruit For Talent - Interviews and Questions Lesson 7.3 - Recruit For Talent - Reference Checking Program Summary This final lesson summarises the key learnings from the 7 Strategies. Program Summary and Wrap Up Great Managers P a g e 6 of 9
Team Leadership Skills Foundational Leadership Skills Great Managers mapped to the NSW Public Sector Capability Framework Great Managers Strategy 1 Great Managers Know Themselves Lesson 1.1 - Know Your Style Lesson 1.2 - Understanding Personality Lesson 1.3 - Working With Strengths Lesson 1.4 - Applying Self Awareness at Work NSW Public Sector Capability Framework Personal Attributes Act with Integrity Manage Self Value Diversity Strategy 2 Great Managers apply the skill of Self Management Personal Attributes Display Resilience and Courage Manage Self Lesson 2.1 - Self Management Lesson 2.2 - Applying Self Management at Work I Lesson 2.2 - Applying Self Management at Work II Strategy 3 Great Managers have the Critical Conversations Lesson 3.1 - Sending A Clear Message Lesson 3.2 - The Power of Listening Lesson 3.3 - Effective Questions Lesson 3.4 - Critical Conversations in Action Relationships Communicate Effectively Influence and Negotiate Think and Solve Problems Strategy 4 Great Managers Set Clear Expectations Lesson 4.1 - How To Set Clear Expectations Lesson 4.2 - Giving & Receiving Feedback Lesson 4.3 - Managing Poor Performance Manage and Develop People Deliver Plan and Prioritise Demonstrate Accountability Manage and Develop People Inspire Direction and Purpose Optimise Business Outcomes Great Managers P a g e 7 of 9
Team Leadership Skills Strategy 5 Great Managers Develop, Motivate & Engage Staff Lesson 5.1 - Developing Employees Lesson 5.2 - Motivating Employees Lesson 5.3 - Engaging Employees Personal Attributes Value Diversity Relationships Work Collaboratively Manage and Develop People Inspire Direction and Purpose Optimise Business Outcomes Strategy 6 Great Managers Use Systems to Get Lesson 6.1 - Using Systems to get Lesson 6.2 - Using a Systems of Values Lesson 6.3 A System for Effective Meetings Lesson 6.4 A Quality Onboarding System for new staff Strategy 7 Great Managers Recruit For Talent & Cultural Fit Lesson 7.1 - Recruit For Talent - Setting Up Lesson 7.2 - Recruit For Talent - Interviews and Questions Lesson 7.3 - Recruit For Talent - Reference Checking Deliver Plan and Prioritise Manage and Develop People Inspire Direction and Purpose Optimise Business Outcomes Personal Attributes Act with Integrity Optimise Business Outcomes Great Managers P a g e 8 of 9
Meet the Founder and Lead Facilitator SANDRA WOOD Sandra Wood is a people management and leadership expert with over 20 years experience in this field. Since 2001 Sandra has been running her own successful leadership and management consultancy. She is well known as an expert facilitator, trainer and coach with a wide range of clients from the public and private sectors. Prior to becoming a consultant Sandra had extensive human resources and organizational development experience and held senior management positions in both the private and public sectors. Her combination of commercial and people skills built up over the past 20+ years is backed by her qualifications in adult education, business management and executive coaching. Sandra is known for her abilities in developing people and delivering results. A testament to Sandra s skills and expertise is the fact that she has trained well over a 1000 leaders, with much of her work coming from repeat business with long-term satisfied clients. Here s what one of her long-term clients has to say: I have engaged Sandra Wood s services as a Leadership consultant for over 10 years now and continue to do so due to the high quality of her programs, as well as her outstanding ability to engage, build trust and develop the skills of managers and leaders at all levels in an organization. Sandra s programs are always evaluated highly and we get the results we are looking for. If you want to improve your people management and leadership skills Sandra s courses are second to none. Her latest accomplishment is the establishment of the Great Managers Academy which delivers leadership and people management skills in a blended learning format utilizing new technologies and techniques. This program is ideal for busy leaders and managers who would like to work with a nationally respected and highly sought after Leadership expert, in a convenient, affordable and high quality training program that will accelerate their career and business success. Sandra is passionate about helping organizations and people achieve their potential to reach higher levels of performance and satisfaction in their roles. She is on a mission to increase the skills of as many managers as possible and believes that the more GREAT Managers there are in the world the better our organizations and economies will perform. Great Managers P a g e 9 of 9