www.netcity.dk - bj@netcity.dk
Plug n play Supply Chain i B2B Produktion, Handel & Detail Bjarne Jensen, Cand.IT e-business www.e-salg.com / bj@e-salg.com
Cand.IT E-business study focus [Layne Lee (2001)] [European Interoperability Framework for pan-european egovernment Services (2004)] Bjarne Jensen, Cand.IT e-business, ITU/CBS
Fra e-handel til e-business E-business trends Bjarne Jensen, Cand.IT e-business, ITU/CBS
Internationale forretningsdokumenter NemHandel, OIOUBL IT & Telestyrelsen, Danmark
NemHandel send & modtag Understøttelse på forskellige niveauer: Niveau 1: Ordre, ordrebekræftelse og annullering Niveau 2: Faktura og kreditnota Niveau 3: Rykkere og rentenota Niveau 4: Vare katalog og prislister I kan forvente at offentlige myndigheder vil understøtte alle OIOUBL forretningsdokumenter. NemHandel klient NemHandel.dk
B2B e-business i værdikæden NemHandel & OIOUBL anvendelse påvirker disse mekanismer! Chris Caplice, MIT
Plug n play Supply Chain i B2B Produktion, Handel & Detail Making the B2B e-business transformation! Bjarne Jensen, Cand.IT e-business, ITU/CBS
B2B e-business i værdikæden Interoperable Enterprise Business Scenario BoundaryLess Information Flow
B2B e-business i værdikæden Interoperable Enterprise Industry Scenario BoundaryLess Information Flow
New e-conomy & e-business Old & New e-conomy network Introduction to E-business Management & Strategy, Colin Combe
Fra e-handel til m-business Hinchcliffe Hinchcliffe
Value Chain Profit Kalakota & Robinson, E-business 2.0 Roadmap for success
Examples Value Chain Communication Kalakota & Robinson, E-business 2.0 Roadmap for success
Examples Value Chain Logistics Kalakota & Robinson, E-business 2.0 Roadmap for success
Value Chain Management Værdikæder: E-logistik - grundlaget for success med e-handel, Børsen
E-business governance Suppliers, Stakeholders, Employees, Clients Fig. 3.5 Making the e-business Transformation, Peter Gloor
E-business ecosystem E-business økosystem, B2B & B2C Fig. 3.7 Making the e-business Transformation, Peter Gloor
3-lags model E-business framework Kalakota & Robinson, E-business 2.0 Roadmap for success
E-business applications Kontaktpunkter til kunden The Essential Guide to Knowledge Management E-business and CRM applications, Amrit Tiwana
E-business relationships Old & New e-conomy The Essential Guide to Knowledge Management E-business and CRM applications, Amrit Tiwana
E-business architecture ecrm system architecture ecrm multi-channel center The Essential Guide to Knowledge Management E-business and CRM applications, Amrit Tiwana
Fra e-handel til e-business CRM E-business til små og mellemstore virksomheder, DS (2006)
Beslutningsprocesser hos kunden customers.com
Fra e-handel til e-business CRM Silo, not data mobilitet Customer-centric CRM Cand.IT E-business study, Bjarne Jensen, ITU/CBS, page 32 Muliggør inter-organisatorisk data mobilitet! Yankee Group
Fra e-handel til e-business CRM Gartner, Ed Thompsen 2007
Fra e-handel til e-business CRM B2B e-business integration i værdikæden E-business til små og mellemstore virksomheder, DS (2006)
NemHandel forretningsdokumenter OIOUBL IT & Telestyrelsen, Danmark
E-business CRM/SCM portal Informationsteknologi B, HHX 2. år (Dafolo) 2001
E-business CRM/SCM portal Informationsteknologi B, HHX 2. år (Dafolo) 2001
E-business CRM/SCM system CDRator.com Informationsteknologi B, HHX 2. år (Dafolo) 2001 OpenGroup.org Hinchcliffe
E-business CRM/SCM system Informationsteknologi B, HHX 2. år (Dafolo) 2001
B2B e-business i værdikæden Muliggør anvendelse af NemHandel & OIOUBL teknologi Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikæden Today Future Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikæden Udviklet B2B reference model: Open Group (TOGAF framework) Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikæden B2B plug n play SCM reference model Leverandør Producent Forhandler Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikæden B2B plug n play SCM reference model Producent Lagerhotel Butik Bjarne Jensen, Cand.IT e-business, NetCity.dk
Mobile Value Chain e-business Service design: Introduction to E-business Management & Strategy, Colin Combe
Mobil e-business i værdikæden B2B plug n play SCM reference model Leverandør Producent Forhandler Bjarne Jensen, Cand.IT e-business, NetCity.dk
Mobil e-business i værdikæden B2B plug n play SCM reference model Producent Byggemarked Håndværker Bjarne Jensen, Cand.IT e-business, NetCity.dk
Service design & Modellering Data reference model Bjarne Jensen, Cand.IT e-business, NetCity.dk
E-business & EA components [Microsoft] Bjarne Jensen, Cand.IT e-business, NetCity.dk
E-business CRM/SCM Workflow Sales Production Location 1 Production Location 2 Support Plan Msg Secure Internet Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote Email HTTPS, SMTP, WS Plan Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote Email Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote Email Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote Email UBL 2.0 (OIOXML) (ebxml) Internal Company Accounts Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote Email Digital Signature External Customers Portal Catalog Products Persons Calendar Locations Out/Inbox Quotes Orders Invoices Creditnote Paynote Email RSS Forum Netbank Skype e-mail Msg Out/Inbox Quotes Orders Invoices Creditnote Paynote Email Out/Inbox Quotes Orders Invoices Creditnote Paynote Email Purchase Supplier 1 Out/Inbox Quotes Orders Invoices Creditnote Paynote Email Supplier 2 XML Date Sender Subject Body Example of one data record Goal: Single View of Company and Customers Accounts Beløb Goal: Single View of Customers Account (CRM view) Security Process Model: Person Login Receiver Selection Catalog Selection Service Basket XML created Outbox XML send SMTP WS XML parser InBox received Account updated Bjarne Jensen, Cand.IT e-business, NetCity.dk
E-business CRM & SCM Workflow Supplier E-business Portal Enterprise E-business Portal Customer E-business Retail Portal Outcoured E-business Support Portal Plan Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Catalog Products Persons Calendar Locations Msg Internet Person Login Out/Inbox Quotes Orders Invoices Creditnote Paynote Email Receiver Catalog Selection Selection Order Process Service Basket Out/Inbox Quotes Orders Invoices Creditnote Paynote Email HTTP, HTTPS, SMTP, REST, RSS, WS Process Model: Data Record: XML Date Sender Subject Body Example of one data record Beløb XML Outbox created XML send Document dispatch Security Out/Inbox Quotes Orders Invoices Creditnote Paynote Email SMTP WS Out/Inbox Quotes Orders Invoices Creditnote Paynote Email UBL 2.0 (OIOXML) (ebxml) XML parser InBox received Account updated Document XML Import Goal: 360-degree Single View of Customers Transactions Account (CRM view) Netbank Skype e-mail RSS Bjarne Jensen, Cand.IT e-business, NetCity.dk
Professionel & privat indkøber & sælger Anno 2011 End Bjarne Jensen, Cand.IT e-business, NetCity.dk
Today we work more like this! Bjarne Jensen, Cand.IT e-business, NetCity.dk
In future we work more like this! Bjarne Jensen, Cand.IT e-business, NetCity.dk
Spørgsmål? Kontakt: Bjarne Jensen, Cand.IT e-business www.e-salg.com / bj@e-salg.com www.netcity.dk / bj@netcity.dk Mob. +45 20 22 22 30