OAGi Tribal Knowledge

Transcription

1 OAGi Tribal Knowledge Externalized Web-Services EBIS Cisco Systems Inc 2011 Cisco and/or its affiliates. All rights reserved. 1

2 Cisco Quote-To-Cash Landscape Business Opportunity: Tackling the Middle of the Long Tail Challenge Technical Stack Execution Approach Key Takeaways 2011 Cisco and/or its affiliates. All rights reserved. 2

3 Cisco s Quote-to-Cash Landscape Order Acquisition And Management Channel partners (SP, Tier 1 and Disti) Quoting, Ordering, Status, Invoices Market to Oppty (M2O) Order Fulfillment and Supply Chain Management Forecasts, Backlog, SC Visibility, WO Payments Manufacturing partners (EMS, ODM, OEM) Financial services provider or bank Several Hundred Partners Oppty to Book (O2B) Support the Biz (STB) Frcast To Delvry (F2D) Over Million Transactions Ship Credit Checks, Payments Instructions, Ship Status Logistics service providers Issue to Resolution (I2R) Service Supply Chain Post-sales Service Management / RMA Service Request, Service Status Maintenance service providers 2011 Cisco and/or its affiliates. All rights reserved. 3 3

4 Enabled Partner Defined Experience Traditional B2B Hundreds of partners Externalized Business Services Thousands of Partners and Customers Cisco UI / Portals Tens of Thousands of Partners and Customers High Cost High Touch Tight integration Low Cost Self Service Loose integration No Integration Reach to Number of Partners 2011 Cisco and/or its affiliates. All rights reserved. 4

5 Partners Channel Partners Mfg Partners / ODM / OEM RosettaNet EDI Quoting Ordering Cisco Biz Services & Applications ASN & Ship Status Plan & Make Logistics Partners Invoice Technical SR Suppliers Web Services Payment Advice Install Base Cisco Service Partners Financial Service Partners Human UI Contract Data Product Data, EoX MFG Data RMA, Reverse Logistics 2011 Cisco and/or its affiliates. All rights reserved. 5

6 Unlike RosettaNet and EDI, Web Services standards lack business ontology (schema) definition A standard ontology is imperative for reuse, interoperability, and economic viability Ontology construction is extremely expensive and time consuming for a large business domain like QTC Opportunity Leverage OAGIS ontology (BODs) for the Web Service interfaces 2011 Cisco and/or its affiliates. All rights reserved. 6

7 Interface Messaging Encoding Transport OAGIS BODs REST, SOAP, AS4 XML, XSD, JSON HTTP, HTTPS 2011 Cisco and/or its affiliates. All rights reserved. 7

8 Train Training for the key roles (architects, analysts, developers) in the organization Pilot Implement OAGIS for a pilot web service Implement Wider OAGIS adoption aligned to a major project that is delivering business functionality Collaborate Close collaboration with OAGIS to develop new BODs such as for Configuration 2011 Cisco and/or its affiliates. All rights reserved. 8

9 Analyst HANDOFF Developer 2011 Cisco and/or its affiliates. All rights reserved. 9

10 People Knowledge of OAGi standard Contention with competing priorities Process Lack of time for mapping business requirements in OAGi standard Lack of time in developing new BODs Technology Java classes generated from OAGi using JAXB fail to compile WS Gateway fails to generate WSDL for services that use OAGI Web service throws stack space overflow exception at runtime 2011 Cisco and/or its affiliates. All rights reserved. 10

11 Issue Java classes generated from OAGI BOD using JAXB fail to compile Resolution Specifyclass and property bindings in binding.xjb Web Services Gateway fails to generate WSDL for web services that use OAGI BODs Remove special characters from the schema files, and use flattened BODs Web service throws stack space overflow exception at runtime Lighten the BODs using schema lightener 2011 Cisco and/or its affiliates. All rights reserved. 11

12 Early training on OAGi standard is crucial Alignment of the standard adoption with a major project is important for success Performance tuning using tools like BOD flattener and schema lightener is crucial We expect improved performance with JSON BODs Leverage OAGIS ontology (BODs) for the Web Service interfaces 2011 Cisco and/or its affiliates. All rights reserved. 12

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14 Cisco s Quote-to-Cash Landscape (Cont.) Order Acquisition And Mngmnt Channel partners (SP, Tier 1 and Disti) Financial services provider or bank Maintenance service providers Service Supply Chain POS Report (Disti) Inv. Report (Disti) Service Contract Mgt Service Case Request Mgt Prepare Order (Prod., Pricing, Config.) Submit Order (Quote, Verify, PO) Order Status (Changes, Ship Status) Invoice Credit Approval Payment Advice FE Service Requests FE Activity Status Request Status M2O O2B S T B I2R F2D Customs Docs. Customs brokers Order Fulfillment and Supply Chain Mngmnt Forecast & PO Invoice Forecast & PO Work Orders Supply Chain Visibility Backlog, AVP Shipment (Docs., Instruct., Status) Parts Orders, Inv. Mgmt Shipment, Receipts Delivery Status Suppliers Contract manufacturers Logistics service providers Parts logistics providers Cisco is part of an integrated value chain from the end-customer all the way back to suppliers. B2B integration has a real or potential role in most of these interactions. Cisco B2B Integration 2011 Cisco and/or its affiliates. All rights reserved