Introduction to Supply Chain Management Technologies
|
|
- Tamsin Rich
- 8 years ago
- Views:
Transcription
1 Introduction to Supply Chain Management Technologies Second Edition David Frederick Ross CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an informa business
2 Contents Preface Acknowledgments Author xiii xix xxi 1 Supply Chain Management: Architecting the Supply Chain for Competitive Advantage 1 The Foundations of Supply Chain Management 2 The Rise of Supply Chain Management ". 5 Historical Beginnings 5 Stages of SCM Development 6 Defining Supply Chain Management 11 Defining Logistics Management 12 Defining Supply Chain Management 13 Redefining Supply Chain Management 17 A New SCM Definition 17 Redefining Supply Chain Components 17 Channel Configuration 20 Supply Chain Competencies 23 Customer Management 23 Supplier Management 25 Channel Alignment 26 Supply Chain Collaboration 27 Operations Excellence 29 Integrative Technologies 30 The Impact of SCM 31 Summary and Transition 31 Notes : 33
3 vi Contents 2 Supply Chain Technology Foundations: Exploring the Basics 35 The Importance of Information Technology 37 Basics of Information Technology 37 Using Technology to Automate Knowledge 38 Using Technology to Create Knowledge 39 Using Technology to Integrate and Network Knowledge 40 Defining Integrative Information Technology 41 Enterprise Information Technology Basics 41 Enterprise Technology Architecture 42 Enterprise Business Architecture 45 Inter-Enterprise Business Architecture 49 New Technologies 53 New Generation of Technology Enablers 53 Software-as-a-Service (SaaS) 55 Wireless Technology 58 Global Trade Management Solutions 61 Summary and Transition 62 Notes 63 3 Supply Chain System Foundations: Understanding Today's Technology Solutions 65 Business Information System Basics 66 The Five Basic Functions of Information Systems...67 Principles of System Management 69 Enterprise Business Systems Foundations 70 Evolution of Enterprise Business Systems (EBS) 71 EBS System Components 72 Core Functional Areas of Operation 72 Secondary Functional Areas of Operation 76 EBS Networking and Integration Frameworks 80 Standard EBS Systems 83 Enterprise Resource Planning (ERP) 83 EBS Architecture for SCM 87 EBS Benefits and Risks 89 EBS Choices 90 Advent of Internet Business Technologies 92 Defining Internet Business 94 Evolution of Internet Business 95 I-Marketing 97 e-commerce Storefront 98 e-business Marketplaces 100 e-collaboration Marketplaces 104 Today's e-business Marketplaces Summary 108
4 Contents vii Impact of e-business on the Supply Chain 109 Customer Service-Driven Elements 110 Supply Chain Operations-Driven Elements 110 Summary and Transition 112 Notes Technology-Driven Supply Chain Evolution: Building Lean, Adaptive, Demand-Driven Supply Networks 117 The Lean Supply Chain 119 Anatomy of Lean Principles 119 Defining Lean SCM 121 Six Components of Lean Supply Chains 123 Lean Improvement Tools 124 Process Standardization 124 Lean SCM Technologies 125 Cross-Enterprise Collaboration 126 Lean SCM Implementation 128 Demand Management 130 The Impact of Lean SCM 131 Adaptive Supply Chains 133 Understanding Supply Chain Risk 133 Advent of the Adaptive Supply Chain 136 Components of Adaptive Supply Chain Management 138 Advantages of Adaptive Supply Chain Management 141 Demand-Driven Supply Networks 141 Defining Demand-Driven Supply Networks 142 Competencies of a DDSN 145 Demand-Driven 145 Demand/Supply Visibility 147 Adaptive Channel Management 149 Lean Optimization 150 Supply Chain Collaboration 151 Fulfillment/Replenishment Flexibility 152 Advantages of Demand-Driven Supply Networks 155 Summary and Transition 155 Notes Customer and Service Management: Utilizing CRM to Drive Value to the Customer 159 Creating the Customer-Centric Supply Chain 160 The Advent of Customer Relationship Management (CRM) 161 Mapping the Cluster of CRM Components 163 Understanding Today's Customer Dynamics 166 Creating the Customer-Centric Organization 169
5 viii Contents Applying Technology to CRM 172 CRM and Internet Sales 174 Sales Force Automation (SFA) 176 e-crm Marketing 178 Customer Service Management (CSM) 181 CRM and the Supply Chain 185 Partner Relationship Management (PRM) 185 Electronic Bill Presentment and Payment (EBPP) 188 CRM Analytics 189 Implementing CRM 190 New Concepts in Customer Management Technologies 193 Emergence of Customer Experience Management 193 Merging CRM and CEM 196 Redefining CRM Technologies to Embrace CEM 197 The Advent of Social Networking 198 Defining the Content of Social Networking Technologies 200 Summary and Transition 202 Notes 204 Manufacturing and Supply Chain Planning: Linking Product Design, Manufacturing, and Planning to Increase Productivities 207 Manufacturing in the Age of the Global Enterprise 209 Demand-Driven Manufacturing 211 Challenges to the Manufacturing Infrastructure 212 Outsourcing and Supplier Partnerships 214 Changing Performance Targets 216. The Future of Manufacturing 217 Impact of Technology on Manufacturing 218 Short History of Manufacturing Planning and Control Systems Geography of Today's Manufacturing Systems 222 Manufacturing Planning 222 Production and Process Management 224 Product Design and Engineering 224 Plant Maintenance and Quality Management 225 Product Life Cycle Management (PLM) 226 Impact of Internet Networking Technologies 228 Collaborative Product Commerce 231 Defining CPC 231 Linking Supply Chain Design Capabilities 233 Detailing the Contents of CPC 234 Managing Manufacturing Planning Functions 236 Advanced Production and Scheduling Systems 238
6 Contents ix Accurate Data 238 Planning Timeframe 239 Planning Model 239 Schedule Management 240 Supply Chain Optimization Tools 241 Collaborative Planning, Forecasting, and Replenishment (CPFR) 244 Summary and Transition 247 Notes -.: Supplier Relationship Management: Integrating Suppliers into the Value Chain 251 Defining Purchasing and Supplier Relationship Management (SRM) Defining the Purchasing Function 253 Defining SRM 255 Components of SRM 258 Strategic Sourcing and Supply Chain Management 259 Applying Technology to the Management of SRM 260 SRM-Driven Infrastructures and Operations 261 The Internet-Driven SRM Environment e-srm Structural Overview 263 EBS Backbone Functions 265 e-srm Services Functions 266 e-srm Processing 268 e-srm Technology Services 272 Anatomy of the e-srm Marketplace Exchange Environment 274 Emergence of Today's B2B Marketplace 275 Foundations 276 Rise of Collaborative Commerce 276 Development of Networked Exchanges 276 Defining the Trading Exchange 277 Future of B2B e-marketplaces 280 Implementing e-srm 282 e-srm Value Discovery 283 Infrastructure Analysis 283 Preparing for Organizational Change 284 Spend Analysis 284 Item/Service Analysis 284 e-srm Technology Choices 285 Performance Measurement 286 Summary and Transition 287 Notes 289
7 Contents 8 Logistics Resource Management: Utilizing Technology to Enhance Logistics Competitive Advantage 293 Defining Logistics Resource Management (LRM) 294 Logistics Performance Management 297 Fulfillment Planning and Execution 299 Logistics Partnership Management 301 Shipment Visibility 302 Fulfillment Event Management 303 Dealing with Logistics Uncertainties 305 Defining LRM in the Age of the Global Internet 306 Applying Internet Technologies to LRM 307 Internet-Enabled LRM Technologies 311 Enterprise Performance Measurement 311 Warehouse Management 312 Transportation Management 315 Understanding the Third Party Logistics Network 318 Role of the 3PL 319 Internet-Driven LSPs 321 Today's LSP Marketplace Challenges 323 Choosing and Implementing an LSP Solution 325 LSP Business Models 326 Steps in LRM Strategy Development 328 Summary and Transition 330 Notes Developing SCM Technology Strategies: Creating the Game Plan for the Successful Implementation of SCM Technologies 335 Changing Views of Enterprise Strategy 336 Overview 338 The Primacy of Value Chains 339 Barriers to Internet-Driven SCM Technologies 342 Preliminary Steps in SCM Technology Deployment Strategy 346 Opening Issues in SCM Technology Strategy Development 347 Preliminary Steps 348 Developing the SCM Technology Strategy 356 Constructing the Business Value Proposition 357 Defining the Value Portfolio 358 Structuring the Scope of Collaboration 360 Ensuring Effective Resource Management 366 Pursuing Growth Management 369 Focus on Supply Chain Costs 369 Focus on Supply Chain Value 371 Design an Effective Performance Measurements Program 373
8 Contents xi Summary 379 Notes 381 Afterword 383 Notes 386 Index 387
Ctfo MANAGEMENT SECURITY PATCH. Felicia M. Nicastro. Second Edition. CRC Press. VC#*' J Taylor & Francis Group / Boca Raton London New York
SECURITY PATCH MANAGEMENT Second Edition Felicia M. Nicastro Ctfo CRC Press VC#*' J Taylor & Francis Group / Boca Raton London New York CRC Press Is an imprint of the Taylor & Francis Croup, an Informa
More informationCustomer Relationship Management
Customer Relationship Management Concepts and Technologies Second edition Francis Buttle xlloillvlcjx. AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY
More informationTHE COMPLETE PROJECT MANAGEMENT METHODOLOGY AND TOOLKIT
THE COMPLETE PROJECT MANAGEMENT METHODOLOGY AND TOOLKIT GERARD M. HILL CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an informa business
More informationSOFTWARE TESTING AS A SERVICE
SOFTWARE TESTING AS A SERVICE ASHFAQUE AHMED (g) CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an informa business AN AUERBACH BOOK
More informationDevelopment and Management
Cloud Database Development and Management Lee Chao CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an Informa business AN AUERBACH BOOK
More informationImplementation. Business-Driven IT-Wide Agile (Scrum) and Kanban (Lean) Andrew T. Pham and David K. Pham. An Action Guide for Business and IT Leaders
Business-Driven IT-Wide Agile (Scrum) and Kanban (Lean) Implementation An Action Guide for Business and IT Leaders Andrew T. Pham and David K. Pham Foreword by Jack Bergstrand, Former CFO of the Coca-Cola
More informationThe Lean Sustainable Supply Chain
The Lean Sustainable Supply Chain How to Create a Green Infrastructure with Lean Technologies Robert Palevich Contents Foreword Preface xi xvii Part I: Applied Savings to the Collaborative Supply Chain
More informationCustomer and Business Analytic
Customer and Business Analytic Applied Data Mining for Business Decision Making Using R Daniel S. Putler Robert E. Krider CRC Press Taylor &. Francis Group Boca Raton London New York CRC Press is an imprint
More informatione-business in the Retail Sector Elena Gaboardi
e-business in the Retail Sector Elena Gaboardi 26-11-2002 e-business in Europe 2002, Brussels 1 Retail: a reshaped competitive scenario Increasing concentration (new stores and takeovers) Geographical
More informationInformation Technology and Organizational Learning
Information Technology and Organizational Learning Managing Behavioral Change through Technology and Education Second Edition Arthur M. Langer CRC Press Taylor & Francis Group Boca Raton London New York
More informationImproving Business Process Performance
Improving Business Process Performance Gain Agility, Create Value, and Achieve Success JOSEPH RAYNUS CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor &
More informationAdvances in Network Management
Advances in Network Management Jianguo Ding UC) CRC Press >5^ J Taylor & Francis Croup ^""""^ Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an informa business AN AUERBACH
More informationCREATING A THIRD EDITION DAVID MANN
CREATING A LEAN CULTURE Tools to Sustain Lean Conversions THIRD EDITION DAVID MANN CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor St Francis Group, an
More informationSupply Chain Strategies. Demand driven and customer focused. Second Edition. Tony Hines. Routledge R Taylor & Francis Croup LONDON AND NEW YORK
Supply Chain Strategies Demand driven and customer focused Second Edition Tony Hines Routledge R Taylor & Francis Croup LONDON AND NEW YORK Contents List offigures List of tables Preface How to use this
More informationLean Management System LMS:2OI2
Lean Management System LMS:2OI2 A Framework for Continual Lean Improvement William A. Levinson f r oc) CRC Press \M ^ J Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the
More informationManagement. ITIL Release. Dave Howard. A Hands-on Guide. CRC Press. Taylor & Francis Group. Taylor St Francis Croup, an Informa business
ITIL Release Management A Hands-on Guide Dave Howard CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor St Francis Croup, an Informa business AN AUERBACH
More informationRESILIENT. SECURE and SOFTWARE. Requirements, Test Cases, and Testing Methods. Mark S. Merkow and Lakshmikanth Raghavan. CRC Press
SECURE and RESILIENT SOFTWARE Requirements, Test Cases, and Testing Methods Mark S. Merkow and Lakshmikanth Raghavan CRC Press Taylor & Francis Group Boca Raton London New York CRC Press Is an imprint
More informationSupply Chain Risk. An Emerging Discipline. Gregory L. Schlegel. Robert J. Trent
Supply Chain Risk Management An Emerging Discipline Gregory L. Schlegel Robert J. Trent CRC Press Taylors.Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup,
More informationEnterprise Systems: From Supply Chains to ERP to CRM
Enterprise Systems: From Supply Chains to ERP to CRM Management Information Code: 164292-02 Course: Management Information Period: Autumn 2013 Professor: Sync Sangwon Lee, Ph. D D. of Information & Electronic
More informationin Business Technology Management
Best Practices in Business Technology Management Stephen J. Andriole CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an informa business
More informationCloud Computing. and Scheduling. Data-Intensive Computing. Frederic Magoules, Jie Pan, and Fei Teng SILKQH. CRC Press. Taylor & Francis Group
Cloud Computing Data-Intensive Computing and Scheduling Frederic Magoules, Jie Pan, and Fei Teng SILKQH CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor
More informationSupply Chain Technology Foundations
Supply Chain Technology Foundations The implementation of information technology has become an absolute requirement for success in today s business environment. The application of integrative information
More informationE-Business Supply Chain Management. Michael J. Shaw
1 E-Business Supply Chain Management Michael J. Shaw A Process View of the Supply Chain 2 Supply Chain Planning Information Flows Supplier Product Flows Manufacturing Product Flows Distribution Product
More informationCHAPMAN & HALL/CRC INNOVATIONS IN SOFTWARE ENGINEERING AND SOFTWARE DEVELOPMENT. Software Test Attacks to Break Mobile and Embedded Devices
CHAPMAN & HALL/CRC INNOVATIONS IN SOFTWARE ENGINEERING AND SOFTWARE DEVELOPMENT Software Test Attacks to Break Mobile and Embedded Devices Jon Duncan Hagar (g) CRC Press Taylor & Francis Group Boca Raton
More informationChapter 9. Video Cases. 6.1 Copyright 2014 Pearson Education, Inc. publishing as Prentice Hall
Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Video Cases Video Case 1a: What Is Workday: Enterprise Software as a Service (Saas) Video Case 1b: Workday: Mobile
More informationANDROID SECURITY ATTACKS AND DEFENSES ABHISHEK DUBEY I ANMOL MISRA. ( r öc) CRC Press VV J Taylor & Francis Group ^ "^ Boca Raton London New York
ANDROID SECURITY ATTACKS AND DEFENSES ABHISHEK DUBEY I ANMOL MISRA ( r öc) CRC Press VV J Taylor & Francis Group ^ "^ Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an
More informationSchneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, 2013. p i.
New York, NY, USA: Basic Books, 2013. p i. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=2 New York, NY, USA: Basic Books, 2013. p ii. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=3 New
More informationGlobalization Drives Market Need for Supply Chain Segmentation: Research & Key Strategies
Globalization Drives Market Need for Supply Chain Segmentation: Research & Key Strategies Sponsored by: Conducted by: On behalf of: Introduction Businesses continue look to their supply chain operations
More informationEngineering Design. Software. Theory and Practice. Carlos E. Otero. CRC Press. Taylor & Francis Croup. Taylor St Francis Croup, an Informa business
Software Engineering Design Theory and Practice Carlos E. Otero CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor St Francis Croup, an Informa business AN
More informationManagement. Project. Software. Ashfaque Ahmed. A Process-Driven Approach. CRC Press. Taylor Si Francis Group Boca Raton London New York
Software Project Management A Process-Driven Approach Ashfaque Ahmed CRC Press Taylor Si Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor St Francis Croup, an Informa business
More informationGlobal Supply Chain Management and International Logistics
Global Supply Chain Management and International Logistics Professor Alan E. Branch FCIT FlEx FILT International Business/Shipping Consultant Examiner in International Logistics/Global Supply Chain Management/
More informationC ONTENTS. Acknowledgments
kincaidtoc.fm Page vii Friday, September 20, 2002 1:25 PM C ONTENTS Preface Acknowledgments xxi xxvii Part 1 CRM: Is It Right for Your Company? 1 Chapter 1 Commerce in the 21st Century 3 1.1 Understanding
More informationDelivery. Enterprise Software. Bringing Agility and Efficiency. Global Software Supply Chain. AAddison-Wesley. Alan W. Brown.
Enterprise Software Delivery Bringing Agility and Efficiency Global Software Supply Chain to the Alan W. Brown AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto
More informationTOYOTA. by TOYOTA. Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry. Edited by Samuel Obara and Darril Wilburn
TOYOTA by TOYOTA Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry Edited by Samuel Obara and Darril Wilburn CRC Press Taylor & Francis Group Boca Raton London New
More informationNetworking. Systems Design and. Development. CRC Press. Taylor & Francis Croup. Boca Raton London New York. CRC Press is an imprint of the
Networking Systems Design and Development Lee Chao CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an Informa business AN AUERBACH BOOK
More informationCustomer Relationship Management. EC-Council
Customer Relationship Management 1 Customer Relationship Management CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities
More informationImplementing the Project Management Balanced Scorecard
Implementing the Project Management Balanced Scorecard Jessica Keyes CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an informa business
More informationTurban and Volonino. Enterprise Systems: Supply Chains, ERP, CRM & KM
Turban and Volonino Chapter 10 Enterprise Systems: Supply Chains, ERP, CRM & KM Information Technology for Management Improving Performance in the Digital Economy 7 th edition John Wiley & Sons, Inc. Slides
More informationSECOND EDITION THE SECURITY RISK ASSESSMENT HANDBOOK. A Complete Guide for Performing Security Risk Assessments DOUGLAS J. LANDOLL
SECOND EDITION THE SECURITY RISK ASSESSMENT HANDBOOK A Complete Guide for Performing Security Risk Assessments DOUGLAS J. LANDOLL CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is
More informationERP Response to E-Business Challenges. Peoplesoft Case
50 ERP Response to E-Business Challenges. Peoplesoft Case Senior lect. Doina FOTACHE, PhD., Senior lect. Luminita FÎNARU, PhD. Department of Informatics, Al. I Cuza University, Iasi ERP is becoming the
More informationQuality Management. Theory and Application PETER D. MAUCH. Ltfi) CRC Press. \ V J Taylor & Francis Group. ^ ^ Boca Raton London New York
Quality Management Theory and Application PETER D. MAUCH Ltfi) CRC Press \ V J Taylor & Francis Group ^ ^ Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an Informa business
More informationCommunity Development and Training Centre Semester 2 2006 IT 245 Management Information Systems
Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Chapter 4 Electronic E-Business System Cross-Functional E-Business Applications. Major E-business applications
More informationLocalization Strategies for Global E-Business
Localization Strategies for Global E-Business Ni pn Singh CAMBRIDGE UNIVERSITY PRESS CONTENTS List of figures List of tables Preface Illustration credits and acknowledgements page viii x xi xiii Chapter
More informationContent. Chapter 1 Supply Chain Management An Overview 3. Chapter 2 Supply Chain Integration 17. Chapter 3 Demand Forecasting in a Supply Chain 28
Content Part I: Principles of Supply Chain Management Chapter 1 Supply Chain Management An Overview 3 Part II: Supply Chain Planning & Design Chapter 2 Supply Chain Integration 17 Chapter 3 Demand Forecasting
More informationLean Supply Chain and Logistics Management
Lean Supply Chain and Logistics Management Paul Myerson Me Grauu Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto CONTENTS CHAPTER
More informationAcknowledgements PART ONE: CONCEPTUAL FRAMEWORK. 1. ERP Systems: An Introduction 3
Contents Preface Acknowledgements vii ix PART ONE: CONCEPTUAL FRAMEWORK 1. ERP Systems: An Introduction 3 Introduction 3 Need for Enterprise Resource Planning Systems 3 Evolution of ERP 6 What is ERP System?
More informationEnterprise Applications
Enterprise Applications Reading: Laudon & Laudon chapter 8 Additional Reading: Brien & Marakas chapter 7 COMP 5131 1 Outline Enterprise Systems Supply Chain Management Support Customer Relationship Management
More informationSupply Chain Management and Value Creation
Supply Chain Management and Value Creation YAN Xi 1, KANG Canhua 2 School of Economics, Wuhan University of Technology, Wuhan 430070, China 1. cassie_yan@163.com, 2.kchhua@whut.edu.cn Abstract: In recent
More informationEnterprise resource planning Product life-cycle management Information systems in industry ELEC-E8113
Enterprise resource planning Product life-cycle management Information systems in industry ELEC-E8113 Contents Enterprise resource planning (ERP) Product data management (PDM) Product lifecycle management
More informationBusiness Information Systems and Technology
Business Information Systems and Technology A primer Brian Lehaney, Phil Lovett and Mahmood Shah Routledge Taylor & Francis Group LONDON AND NEW YORK Contents List of case studies xii List of figures xiii
More informationSecurity, and Intelligence
Machine Learning Forensics for Law Enforcement, Security, and Intelligence Jesus Mena CRC Press Taylor &. Francis Group Boca Raton London NewYork CRC Press is an imprint of the Taylor & Francis Croup,
More informationStudy Guide. ScrumMaster. The. James Schiel. CRC Press. Taylor & Francis Croup, an Inform* business AN AUERBACH BOOK. CRC Press (s an imprint of the
The ScrumMaster Study Guide James Schiel CRC Press & Taylor Francis Croup Boca Raton London New York CRC Press (s an imprint of the Taylor & Francis Croup, an Inform* business AN AUERBACH BOOK Contents
More informationOut of the Present Crisis
Out of the Present Crisis Rediscovering Improvement in the New Economy Terence T. Burton CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup,
More informationBUSINESS ANALYSIS FDR INTELLIGENCE
BUSINESS ANALYSIS FDR BUSINESS INTELLIGENCE BERT BRIJS CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an informa business AN AUERBACH
More informationSupply Chain Strategies
Supply Chain Strategies Customer-driven and customer-focused Tony Hines ELSEVIER BUTTERWORTH HEINEMANN AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY
More informationCUSTOMER RELATIONSHIP MANAGEMENT. Concepts and technologies. Third edition FRANCIS BUTTLE AND STAN MAKLAN
CUSTOMER RELATIONSHIP MANAGEMENT Concepts and technologies Third edition FRANCIS BUTTLE AND STAN MAKLAN Routledge R Taylor & Francis Group LONDON AND NEW YORK List offigures List oftables About the authors
More informationLEAN SUPPLY CHAIN MANAGEMENT TOPICS IN. Marc J. Schniederjans. Dara G. Schniederjans. Ashlyn M. Schniederjans. :.,.' If I.
TOPICS IN LEAN SUPPLY CHAIN MANAGEMENT Marc J. Schniederjans University of Nebraska-Lincoln, USA Dara G. Schniederjans Texas Tech University, USA Ashlyn M. Schniederjans Harvard University, USA :.,.' If
More informationNetworking. Cloud and Virtual. Data Storage. Greg Schulz. Your journey. effective information services. to efficient and.
Cloud and Virtual Data Storage Networking Your journey to efficient and effective information services Greg Schulz CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of
More informationfor Information Technology
Lean Management Principles for Information Technology Gerhard J. Plenert CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an Informs business
More informationSupply Chain Management Specialization
Graduate Business Programs SDSU College of Business Administration MBA Program of Study Worksheet Supply Chain Management Specialization MBA Program of Study Worksheet: Supply Chain Management Specialization
More informationcontents CHAPTER 1 CHAPTER 2 Strategic Decision Making 32 Information Systems in Business 1 Opening Case: Revving Up Sales at Harley-Davidson 33
contents CHAPTER 1 Information Systems in Business 1 INTRODUCTION 5 Apple Merging Section 1.1 Information Systems in Business 5 INFORMATION TECHNOLOGY'S ROLE IN BUSINESS 5 Information Technology's Impact
More informationSupply Chain Management Build Connections
Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How
More informationSupply Chain development - a cornerstone for business success
Supply Chain development - a cornerstone for business success Agenda 1. Supply chain considerations 2. Benefits of a developed SCM strategy 3. Competitive advantage by using a LSP 4. CRM/SCM key to business
More informationLogistic Core Operations with SAP
Jens Kappauf Bernd Lauterbach Matthias Koch Logistic Core Operations with SAP Procurement, Production and Distribution Logistics 4y Springer Contents 1 Introduction 1 1.1 Whom Do These Books Address? 2
More informationFour distribution strategies for extending ERP to boost business performance
Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution
More informationUsing Web Technologies for Supply Chain Management
14 Using Web Technologies for Supply Chain Management Mărincaş Delia Adriana 1 and Voicilă Cristian 2 1 Babeş-Bolyai University, 2 IT Quest, Romania 1. Introduction Nowadays, companies have to face global
More informationThe Green and Virtual Data Center
The Green and Virtual Data Center Greg (Schulz CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an informa business Contents Preface About
More informationAchieving Operational Excellence and Customer Intimacy: Enterprise Applications
Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 Copyright 2011 Pearson Education, Inc STUDENT LEARNING OBJECTIVES How do enterprise systems help businesses
More informationElectronic Commerce Management for Business Activities and Global Enterprises:
Electronic Commerce Management for Business Activities and Global Enterprises: Competitive Advantages In Lee Western Illinois University, USA IIS SCIENCE Keference/ Table of Contents Preface Acknowledgment
More informationPlant Software in the Cloud
Plant Software in the Cloud Fact vs. Myth February 2012 Greg Gorbach Vice President ARC Advisory Group ggorbach@arcweb.com Cloud 2 Manufacturing Performance Improvement Levers Systems People Processes
More informationBig Data Analytics From Strategie Planning to Enterprise Integration with Tools, Techniques, NoSQL, and Graph
Big Data Analytics From Strategie Planning to Enterprise Integration with Tools, Techniques, NoSQL, and Graph David Loshin ELSEVIER AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN
More informationNegoltaling Gosnpeiit' ^ Wvaniage
. G k Mastering the Business «Global Trade Negoltaling Gosnpeiit' ^ Wvaniage C;:iit
More informationIntroduction to Information Management IIM, NCKU. Enterprise Systems
Introduction to Information Management IIM, NCKU Enterprise Systems Aka enterprise resource planning (ERP) systems Suite of integrated software modules and a common central database Collects data from
More informationAchieving Operational Excellence and Customer Intimacy: Enterprise Applications
Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 2007 by Prentice Hall STUDENT OBJECTIVES How enterprise systems achieve operational excellence by integrating
More informationSAP. To help you drive the most value from certification opportunities, SAP is now offering multi-tiered certification paths for specific subjects.
SAP Over the course of three decades, SAP has evolved from a small, regional enterprise into a world-class international company. Headquartered in Walldorf, Germany, SAP is the global market leader in
More informationB2B ecommerce implementation market, 2000-2005. Ongoing services $8,510m 30% US 20% $8,750m Software 10%
BUSINESS INSIGHTS B2B ecommerce From EDI to emarketplaces Read this report today and ensure you turn your B2B investment into profit... B2B ecommerce implementation market, 2000-2005 40% RoW $2,640m Ongoing
More informationCloud Computing. Implementation, Management, and Security. John W. Rittinghouse James F. Ransome
Cloud Computing Implementation, Management, and Security John W. Rittinghouse James F. Ransome ( r öc) CRC Press W / Taylor &. Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor
More informationhttp://mail. tku.edu.tw/myday/ 2015-11-24, 26 1
Case Study for Information Management 資 訊 管 理 個 案 Achieving Operational Excellence and Customer Intimacy - Enterprise Application: Summit and SAP (Chap. 9) 1041CSIM4B09 TLMXB4B (M1824) Tue 3,4 (10:10-12:00)
More information1.3 ERP System Evolution
1.3 ERP System Evolution Learning Objectives State the purpose of enterprise resource planning (ERP) systems List the challenges facing the industry List the development stages of the manufacturing planning
More informationWhen Worlds Collide: Next Generation ERP
ADVANCED MANUFACTURING RESEARCH When Worlds Collide: Next Generation ERP Bruce Richardson Vice President, Research Strategy When Worlds Collide The View From The Marketplace The Next Generation ERP Market
More informationENTERPRISE APPLICATIONS
CHAPTER EIGHT ENTERPRISE APPLICATIONS Business Communications 2011 The McGraw-Hill Companies, All Rights Reserved 2 CHAPTER OVERVIEW SECTION 8.1 Enterprise Systems and Supply Chain Management Building
More informationBrief Contents. Part Three: Decisions and Strategies. Part One: Information Technology Infrastructure. Part Four: Organizing Businesses and Systems
Brief Contents 1 Introduction Part One: Information Technology Infrastructure 2 Information Technology Foundations 3 Networks and Telecommunications 4 Database Management Part Two: Business Integration
More informationEUROPEAN QUALIFICATION STANDARDS for LOGISTICS PROFESSIONALS
EUROPEAN QUALIFICATION STANDARDS for LOGISTICS PROFESSIONALS Preface The European Logistics Association (ELA) introduced since 1998 a set of Standards in Logistics and Supply Chain Management, which form
More informationfor Research and Guiding Innovation for Positive R&D Outcomes Lory Mitchell Wingate
Project Management for Research and Development Guiding Innovation for Positive R&D Outcomes Lory Mitchell Wingate CRC Press Taylor & Francis Group BocaRaton London New York CRC Press is an imprint of
More informationAkamai for SAP Acceleration:
Do your SAP users suffer from poor performing and unreliable applications due to WAN related issues outside of your data-center? Trust to boost worker productivity and your bottom line. Want to know whether
More informationGovernance Simplified
Information Security Governance Simplified From the Boardroom to the Keyboard TODD FITZGERALD, cissp; cisa, cism Foreword by Tom Peltier CRC Press Taylor & Francis Croup Boca Raton London NewYork CRC Press
More information1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304
Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM
More informationPrinciples of Supply Chain Management:
Principles of Supply Chain Management: A Balanced Approach Joel D. Wisner University of Nevada, Las Vegas G. Keong Leong University of Nevada, Las Vegas Keah-Choon Tan University of Nevada, Las Vegas Technfsche
More informationCourse 103402 MIS. Achieving Operational Excellence and Customer Intimacy
Oman College of Management and Technology Course 103402 MIS Topic 7 Achieving Operational Excellence and Customer Intimacy CS/MIS Department Enterprise Systems Management Information Systems Enterprise
More informationRetail Product. Management. Buying and. Merchandising. Third edition. 13 Routledge Taylor & Francis Croup LONDON AND NEW YORK
Retail Product Management Buying and Merchandising Third edition 13 Routledge Taylor & Francis Croup LONDON AND NEW YORK Contents List of figures List of tables List of boxes List of case studies Introduction
More informationChapter 6. CRM in e-business. Customer Relationship Management chapter-6 CRM in E-Business
Chapter 6 CRM in e-business Objectives What is ecrm Different levels of ecrm Concept of mobile CRM Evaluation of ecrm Different between CRM and ecrm Need to adopt ecrm What is ECRM? Electronic CRM concerns
More informationEffective Methods for Software and Systems Integration
Effective Methods for Software and Systems Integration Boyd L. Summers CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 CRC Press is an imprint of Taylor
More informationCreating Lean, Agile and Demand Driven Supply Chains Kuehne + Nagel Integrated Logistics
Creating Lean, Agile and Demand Driven Supply Chains Kuehne + Nagel Integrated Logistics Content 1 Introduction 2 Integrated Logistics Infrastructure 3 Engagement Approach 4 Pricing 5 Sustainable Competitive
More informationRelationship management is dead! Long live relationship management!
XRM: From Fragmentation to Integration Executive Summary Relationship management is dead! Long live relationship management! But it s not just about customers anymore. The value chain has grown so long
More informationAchieving Operational Excellence and Customer Intimacy: Enterprise Applications
Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 9.1 2007 by Prentice Hall LEARNING OBJECTIVES Demonstrate how enterprise systems achieve operational excellence
More informationManagement Information Systems MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION
MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION Chapter 9 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS VIDEO CASES Case 1: Sinosteel Strengthens Business Management
More informationIMPROVEMENT THE PRACTITIONER'S GUIDE TO DATA QUALITY DAVID LOSHIN
i I I I THE PRACTITIONER'S GUIDE TO DATA QUALITY IMPROVEMENT DAVID LOSHIN ELSEVIER AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Morgan Kaufmann
More informationLearning Objectives. Supply Chains & SCM Defined. Learning Objectives con t. Components of a Supply Chain for a Manufacturer
Chapter 4 Global Supply Chain Management Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition Wiley 2010 Learning Objectives Describe the structure of supply chains Describe the bullwhip
More informationNancy AAuir, Ian Kimbell. Discover SAP*
Nancy AAuir, Ian Kimbell Discover SAP* Acknowledgments 19 Preface 21 Who This Book is For 21 What You'll Discover 22 Navigational Tools for This Book 23 What's In This Book? 23 PART I SAP and Enterprise
More information