Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system Why Liquid Business Solutions? When choosing a technology partner, you need to be confident in their ability to understand your needs and show that they have a proven track record of supporting a business like yours. At Liquid we have invested in core technologies that make our Information Communications Technology Solutions refreshingly simple and affordable. We started life as the IT specialists for one of the largest serviced office providers in the UK. Offering a range of IT and telecoms services to customers, we concentrated on providing superior value and used the scale of our operations to get the best possible deal for our customers. Simple, affordable, robust solutions delivered through streamlined operations are our core skills. Our customers soon wanted to take our expertise with them as they grew or moved from our business centres, and we now provide solutions to thousands of companies directly throughout the UK including many other serviced office groups. Liquid is a Sunday Times Tech Track 100 Best Use of Technology Award winner and has recently been nominated for a comms business buyer award. As a leading pioneer providing secure high performance managed applications and network services, speed and efficiency are second nature to us. We provide our customers with business solutions that historically have only been available to the largest corporate customers. The knowledge, experience and expertise of providing communications services though multitenanted properties and their end users means that Liquid is unrivalled in its ability to deliver what SBC and its tenants require: Fast and reliable internet services. High grade, flexible telephony products. Quick turnaround for new businesses moving in. Customised setups per client Knowledge of start-up businesses and a proven track record in understanding their needs. On-going training and education available for tenants and staff Ability for clients to retain systems as they grow An inclusive IT helpdesk available for all clients, all the time. Low end user costs to help promote small business development Liquid have installed communications systems are at more than 100 multi-tenanted properties in the UK.
Liquid Network Unified Line Network Schematics
Safe Hands Liquid s expertise is in the multi-tenanted office environment, with over seven years serving this niche market. Liquid s current clients in this space include:
What is Hosted VoIP? VoIP is Voice over Internet Protocol. This is the method of handling telephone calls using the Internet as the delivery mechanism rather than traditional telephone lines. This technology is becoming the new standard in telephony with BT upgrading the whole UK network to VOIP with their 21CN programme. Already established in the USA, it is considered that VoIP has replaced the current systems in most big UK businesses. Hosted VoIP means that all of the technology required to utilise VoIP is hosted by the supplier. Making the service ideal for businesses who then don t need to purchase expensive telephone systems or maintain these in their office(s). The equipment is managed in a secure central site by the supplier and you have access over the Internet to manage your telephone numbers and features. Why consider Hosted VoIP? With a large frequency and volume of telephone calls high telecommunications costs are the norm. With hosted VoIP systems these costs can be dramatically reduced. Hosted VoIP can link workers in geographically separated locations onto one telephone system, as if they were in the same office. There are no call charges between different locations. This makes VoIP an ideal solution for the modern day business. The normal features you d expect from an integrated telephony system such as hunt-groups, call forwarding, voicemail are available. In addition, more advanced features such as Mobile Twinning, Virtual Reception (24x7), call logging / reporting, and call-recording also come with your VoIP systems, so you can reduce costs but not compromise on quality.
Liquid Voice What do you get with Liquid Voice? Free UK local and national landline calls and large savings on mobile and international calls. Low set-up costs with no expensive infrastructure to purchase, install, and maintain. Telecommunications infrastructure becomes easier and cheaper to manage. Customisable and flexible call routing facilities connect users in any location. Portable telephone numbers allow you to keep the same numbers if you move locations. Use of the Liquid Data Centre Reduction in call rates An unlimited number of DDI s from anywhere in the UK 24/7 monitoring Support, installations, moves, changes and programming Calls to mobiles UK 10p per minute - international calls ask for details Liquid Voice is an Enterprise Grade hosted IP telephony system. All call charges are significantly reduced and calls to other VoIP phones are free, with no loss of call quality, giving you great savings. Plus the system can be used anywhere there is a broadband connection, so employees can make calls on a VoIP phone at home, on the train or even the beach using WiFi. As you don't need a large PBX the cost of the business VoIP telephony system is greatly reduced. Calls between employees within your voice network are free and all other landline calls local and international are greatly reduced. Clients would only pay for the IP licenses used, therefore limiting exposure in centres with low occupancy. The security of every call is enhanced, as all calls go through our high-level security Data Centre. Additionally, there is Session Border Controller security in place to make sure every call is delivered securely. Session Border Controller (SBC) is a firewall designed specifically for VoIP calls and protects your business VoIP telephone solution from exposure to the public internet. Upgrades to the VoIP service and technology are made remotely whenever new features become available. You will receive them the moment they are launched, rather than having to wait for a maintenance man to come and install new hardware on your site. The hosted telephony model enables clients, when they leave to move to new premises, to keep their telephone number. This is offered to them if they take a phone contract with Liquid.
Liquid Net X How can it help Medaxon House tennants? NetX is an industry leading bandwidth management platform specifically built for multi-tenanted sites. It is a revenue generating product which allows you, the serviced office proprietor to offer your clients the following: Shared Bandwidth for general usage (SIA) Dedicated portions of bandwidth for heavy users (DIA) Intelligent Bandwidth Management Corporate grade firewalling Customised firewall settings for every company requirement Website Blocking Content Blocking VLAN Security for clients VPNs for connecting multiple offices Individual network security A client in one office cannot see the network of another Auto failover where multiple internet lines are available Private, Mapped and Public IPs available Port forwarding 24/7 System Monitoring The NetX system is intelligent and therefore will cover all the different areas of a business centre such as meeting rooms, hot desks, offices, converged QOS voice lines, printers and copiers. The uncontended service (DIA) would be managed and monitored by NetX, and the bandwidth would be guaranteed through the use of policies and VLANS, this service is only possible with a fibre or EFM or FTTC lines. NetX will allow SBC to use their bandwidth very efficiently and through the intelligent bandwidth management you would be able to over sell the line. With Liquid NetX, end users receive a truly bespoke product, as if they were taking their own line, with their own firewall and individual network settings and therefore charges can be as if a client was choosing their own product from multiple providers.
Network Operations Centre (NOC) The Liquid Network Operations Centre (NOC) monitors your system 24/7, and all switches, firewalls and routers are monitored so if there is a failure we know about it first. The NOC can monitor for faulty equipment right down to the individual port or cable and equipment is checked automatically throughout the day and reports are produced to ensure that the network is functioning as well as it should and to make sure we are maximising the resources available. The NOC is accessible to our engineers from any location using their laptops and mobile phones, whilst information is sent out automatically to them warning of potential problems and giving instant notification when a line anywhere fails. Bandwidth Monitoring for a whole site Identify the need quickly to upgrade or downgrade the line Individual monitoring for each client giving the ability to report to clients with issues and to provide dedicated bandwidth.
Support and Maintenance Liquid offer an all-inclusive support cost based on a per user per month fee of 20 per month. This guarantees: One support helpdesk for both telephones and Internet 48-72 Hours install time for all new clients Unlimited telephone, remote and onsite support for any network issue Guaranteed 4 hour swap-out of faulty networking equipment, included in the price Unlimited telephone support for all users for any IT issues not just ones related to the Liquid NetX system Up to 5 client setups, moves and changes per month All ongoing necessary upgrades included No hidden charges, ever. Liquid keep hot-spare equipment of every type of router, firewall and switch we maintain. We also do automatic weekly backups of the configuration of each piece of equipment, ensuring that if a problem occurs, not only is replacement equipment onsite as quickly as possible, it will also be ready to plugand-play with the previous networking configurations already installed Sales Support Liquid recommend the use of the Liquid Sales Team to upsell dedicated bandwidth; our salespeople can be available on the phone to speak to prospective clients or actually at the viewings Using the bandwidth management statistics, we can quickly identify which clients need upgraded services, thus creating happier clients and more revenue for the centre. The Helpdesk Liquid offer all clients a telephone helpdesk, based in the UK. Open from 9AM-5:30PM, any client or centre staff member can call to log faults, get updates or speak to sales or the provisioning department. All tickets are logged using an advanced helpdesk software package and all communication comes under a strict SLA to ensure clients get the service levels they require. Any client who takes any Liquid service gets free use of this helpdesk. All telephone support is free and we can arrange onsite support at a reduced price if required by the client, thus reducing the need to outsource in-house support to another company. This service adds a new dimension to multi-tenanted environments and promotes the centre as a Centre of IT Excellence. A true differentiator between your properties and conventional space. Advanced Billing Liquid operate a carrier grade billing platform that works in conjunction with the hosted telephone system. The Telephone bill would be e-mailed to all centres on the 1st of every month by lunch time
Hosted Telephone Available Services Picture Service Description Client Monthly RRP Liquid Phone License Call Recording License & support for general user of Liquid Voice. Includes free local and national calls. FSA grade hosted call recording. Allows all calls to be recorded, stored and live listening in. 20 per user 20 per user Akixi Call Reporting Conference Calling Call Barge Mobile Phone App Homeworker Hard phone Advanced IVR Webportal Package Daily/Weekly/Monthly call reporting and statistics for clients. Invaluable for sales/call centre environments Up to 200 person simultaneous conference calling on demand. Supervisor can listen in and whisper to the member of staff making the call. Full telecoms functionality on your smart phone Works onsite or remotely providing there is 3G or wifi connectivity A full handset available for key workers to use from home. All call revenue goes through the centre. Allow clients to record complex interactive voice response and automated attendant Includes Voicemail to Email, TAPI Integration, Outlook Contacts upload, 15 per user 3 per user per month to have service enabled NA 50 installation, 15.95 per month RRP + 30 per month 100 setup, 10 per month 3 per user per month EFax Ability to fax from your PC and receive faxes straight into you re inbox. 50 setup, 20 per month Extra 1mb Dedicated Bandwidth @ 100pcm