If your internal communication is really effective?

Transcription

1 If your internal communication is really effective?

2 Who reads what and why and what the impact is? How many info-sharing meetings need to be organised because nobody reads? What the service desk cost of handling internal requests is because nobody reads?

3 what your people actually know today? >> CONFIDENTIAL << ZineINC 2015

4 we send s and newsletters, etc. Business users dealt with 121 s a day in 2014 of which only 14% were crucial - Time spent on 2:22 per day $3,050/y productivity cost per p. - unnecessary 64% of decision-makers read s via mobile devices If a message doesn t look good or has an attachment it gets deleted 32% s have multiple attachments resent to all +20MB a day per user required to handle s Sources: The Microsoft Office Personal Productivity Challenge (PPC); Study by Bain and Co., May 2014; Meetings in America, Verizon Business; Statistics Report, , The Radicati Group; Business Users Survey , The Radicati Group; The Shape of 2012, Mimecast; Internal audit Autumn 2014, Telco Group; 10 Must Know Marketing Stats 2014, Expert; McKinsey Global Institute, The Social Economy: Unlocking value and productivity through social technologies, 2012

5 or, to be more certain, we organizemeetings face2face, telco s, training, etc. 15% of an organization s collective time is spent in meetings $5, per participant of an in-person distant meeting 90% daydream, 73% do other work during meetings 40.7h/y per employee in training; 47% in classroom 35% of day productive, rest lost to distractions 69 % feel meetings aren t productive 31h monthly spent in unproductive meetings Sources: The Microsoft Office Personal Productivity Challenge (PPC); Study by Bain and Co., May 2014; Meetings in America, Verizon Business; Statistics Report, , The Radicati Group; Business Users Survey , The Radicati Group; The Shape of 2012, Mimecast; Internal audit Autumn 2014, Telco Group; 10 Must Know Marketing Stats 2014, Expert; McKinsey Global Institute, The Social Economy: Unlocking value and productivity through social technologies, 2012

6 people are immune to Only 8% of operational s were actually read in Internal Audit 2014, Ramsat/Orange cost of meetings is extravagant At a 10,000-employee business $60 million 20% of the total meetings cost was wasted on unproductive activity in May 2014 Study, Bain and Co. & VoloMetrix Inc. it s tough to know who knows what Scarce and much delayed data on information up-take effectiveness virtually no data on what s up No real-time information on what is being read & what is the impact

7 with you KNOW you ve sent it with intranet you KNOW it is there to be used with social media you HOPE it works with meetings you HOPE they aren t extra-long

8 do you really want to know?

9 LOGISTICS of internal corporate communication founded in 2013

10 attractive corporate magazine with relevant content personalized social mobile

11 20 Product Market Value Strategy Cases Team Plan Valuation Investme

12 real-time Business Intelligence on all communications meaningful quantifiable actionable

13 25

14 rely on DATA, and KNOW who SAW the MESSAGE who OPENED & VIEWED IT who CONFIRMED to UNDERSTAND IT who SOUGHT further EXPLANATION scores of those who LEARNED & PASSED TESTS

15 rely on DATA, and SAVE reduce VOLUMES cut on REDUNDANT MEETING TIME limit UNDULY SERVICE DESK TRAFFIC open DIRECT FEEDBACK CHANNELS Test KNOWLEDGE

16 handling and meetings culture cost per person per year (soft costs only). By cutting 3% of meetings and reducing volume by 10%, ZineINC saves 26%, or per person per year. In the case of one Belgian client, the yearly gain for employees is estimated to be ZineINC subscription fees are only 0,99% of this amount.

17 Total. yearly employee cost in Belgium ,00 No. of actual WorkDays in a year 260 Cost of a WorkHour 31,25 No. of s dealt with per day 56 Avg. time per one 1m 17s Time spent on daily 1h 11m 52s Total time spent in meetings 15% Info sharing & updates meetings (40% of total time) 6% INFO MEETINGS COST person/y HANDLING COST person/y ZineINC generated gains: reduction in info meetings time 50% reduction in volume 10% 973 increase in productivity 1% 650 TOTAL GAIN PER EMPLOYEE No. of employees: 2500 TOTAL GAINS PER YEAR: ZineINC median yearly subscription fees: ,99% Sources: The Microsoft Office Personal Productivity Challenge (PPC); Study by Bain and Co., May 2014; Meetings in America, Verizon Business; Statistics Report, , The Radicati Group; Business Users Survey , The Radicati Group; The Shape of 2012, Mimecast; Internal audit Autumn 2014, Telco Group; 10 Must Know Marketing Stats 2014, Expert; McKinsey Global Institute, The Social Economy: Unlocking value and productivity through social technologies, 2012

18 Service Desks are measured on their efficiency. Not many though calculate the cost of additional traffic generated by ineffective internal communication. By maximizing communication effectiveness and thus limiting the inbound traffic to Service Desks, ZineINC will help to generate the gain of /y. ZineINC subscription fees constitute mere 9,08% of this amount.

19 No. of Incidents in inbound to Service Desk initiated by Complaints Desk escalation to Tech Desk in 48% of cases Avg. Total Incident Handling Time in Service Desk 19m 21s Complaints Desk 43m 57s Tech Desk 8m 1s Avg. Cost of Handling Time Minute 0,39 Poor Communication CORRECTION COST in increase in readership after 3 months of using ZineINC 400% forecasted decrease in service desk costs in % ZineINC will save in 2015: ZineINC median yearly subscription cost: ,08%

20 since 1975 our cars increased fuel economy 2x decreased CO2 edition 2x since 1975 our mails are delivered 100x faster the number of mails increased 100x but the hope to be heard stays the same

21 brief implementation times effortless roll-out & adoption attractive to clients standard IT systems implementations long & painful shortest implementation: 45 min average: 2-3 weeks (effective) active directory single logon API integration with IT infrastructure content publishing - as fast as no admin / user training needed viral spread within an organization

22 ZineINC is a coherent framework: throughout quantifiable and directly manageable. It is a missing part of ERP systems - the logistics of information flows Erwin Dezeure HR Director, PVCP Groupe, Paris

23 The implementation of ZineINC enabling information exchange in real-time was to improve internal communication in Alior Bank. And it sure did. It works flawlessly! Marek NOSTER Training & Development Director, Alior Bank

24 Opportunity Product Voices At Sandler we always look for cutting-edge, unconventional solutions. Our clients expect expertise, knowledge exchange and inspiration. With ZineINC we can give them all that in an attractive and handy form. B. POSMYK Partner & Program Director, Sandler Training

25 Opportunity Product Voices Werken bij Center Parcs betekent werken in een dynamische internationale organisatie, die veel aandacht besteedt aan een positief en sociaal klimaat en waar de gast altijd centraal staat! ZineInc helpt ons onze medewerkers gefocust te houden op onze doelen, met name de continue verbetering van onze klantvriendelijkheid en kwaliteit. Via ZineInc kunnen we onze mensen een unieke opleidingservaring bieden, iedereen betrokken houden en zo samenwerking en kennisdeling stimuleren. De absolute zekerheid dat de informatie ook effectief gelezen en begrepen wordt en de overzichtelijke statistieken maakten van ZineInc een tool die snel onmisbaar is geworden. Vera GEEBELEN Training director, Pierre et Vacances Center Parcs