CONSULTING NETWORK OCTOBER 2015
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1 CULTURE DEVELOPMENT & LEADERSHIP CONSULTING THOUGHT LEADERSHIP CULTURE & LEADERSHIP DIAGNOSTICS CULTURE & LEADERSHIP EVENTS CONSULTING NETWORK OCTOBER 2015 Denison Consulting May
2 AGENDA 01 How to Leverage Denison 02 Client Manager Partnership 03 Resources Available Denison Consulting May
3 WHY PARTNER Access to our consulting network Maximize opportunities Leverage Denison tools Drive your business success Resources Available: Client Management Solutions Essentials Webinars Research capabilities Indirect Channel Denison Consulting May
4 WHEN TO ENGAGE US WE CAN PARTNER WITH YOU ON THE FOLLOWING NEW LEADER TRANSITIONS LEADERSHIP DEVELOPMENT MERGERS AND ACQUISITIONS TURNAROUND & TRANSFORMATIONS CHANGE MANAGEMENT INITIATIVES TEAMBUILDING STRATEGY AND VISION ENGAGEMENTS RISK MANAGEMENT CULTURAL BASELINE AND ASSESSMENTS STRATEGIC PLANNING AND EXECUTION Denison Consulting May
5 RESOURCES- CLIENT MANAGEMENT CLIENT MANAGER YOUR DENISON BUSINESS PARTNER PROJECT DISCOVERY AND PLANNING Engage us early and often SALES RESOURCES When Solutions Essentials isn t enough, we are always here to help COMPLETE PROJECT MANAGEMENT o Project Planning o Survey creation o Survey administration o Report generation and delivery RESULTS INTERPRETATION Results review/strategy sessions RESEARCH AND DEVELOPMENT ASSISTANCE CUSTOM SOLUTION CREATION if you can dream it, we can do it (most of the time) Denison Consulting May
6 RESOURCES- CLIENT MANAGEMENT ORGANIZATIONAL CULTURE PROJECTS PROJECT PLANNING DISCUSSION What is the customer trying to accomplish What initiatives or events have initiated this project What are the goals of the project SURVEY GENERATION CUSTOMER NAME AND LOGO (optional) PROJECT TIMELINES (Launch, Close, Report Delivery dates) PROJECT ADMINISTRATION TYPE (Generic, Kiosk, Unique, or Paper) SURVEY CUSTOMIZATIONS/PERSONALIZATION'S (logo, stem phrase, etc.) CUSTOM SCALED, DROP-DOWN, OR OPEN-TEXT QUESTIONS DEMOGRAPHIC/REPORT INFORMATION SURVEY ADMINISTRATION REPORT GENERATION AND DELIVERY Virtual Results review/strategy session Denison Consulting May
7 RESOURCES- CLIENT MANAGEMENT LEADERSHIP DEVELOPMENT PROJECTS PROJECT PLANNING DISCUSSION What is the customer trying to accomplish What initiatives or events have initiated this project What are the goals of the project SURVEY GENERATION PARTICIPANTS (LEADERS) NAMES AND ADDRESSES PROJECT TIMELINES (Launch, Close, Report Delivery dates) PROJECT ADMINISTRATION TYPE (3Click or Predefined raters) SURVEY CUSTOMIZATIONS/PERSONALIZATION'S (logo, custom open-text questions, etc.) SURVEY ADMINISTRATION REPORT GENERATION AND DELIVERY Virtual Results review/strategy session Denison Consulting May
8 BUILDING A HIGH PERFORMANCE CULTURE Every Months Survey Planning & Administration Measure Progress Results and Interpretation Feedback & Planning Loop - Prioritization & Action Planning Denison Consulting May
9 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Client Needs Project Specs Internal Support & Alignment Set-Up & Design Personalization Demographics & Reports Survey Development Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Monitoring Technical Support Report Delivery Invitations & Measuring Progress Data Interpretation Action Planning & Implementation Information Roll-Out Denison Consulting May
10 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Client Needs Project Specs Internal Support & Alignment Set-Up & Design Survey Items Demographics & Reports Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Context Personalization Current state / issues Initiatives and priorities Other assessments or metrics Survey Development Tech & Business Support Monitoring Report Delivery Invitations & Measuring Progress Goals Data Interpretation Defining success How will the assessment help you achieve your goal? Action Planning & Implementation Change Monitor / Re-Survey Information Roll-Out Denison Consulting May
11 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Client Needs Project Specs Internal Support & Alignment Set-Up & Design Demographics & Reports Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Open dialogue about entire process Personalization Previous survey experience good or bad Internal resources Tech & Business Survey Items Support based on your needs Support Obstacles or road blocks Survey Development Monitoring Report Delivery Invitations & Measuring Progress Data Interpretation Action Planning & Implementation Change Monitor / Re-Survey Information Roll-Out Denison Consulting May
12 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Client Needs Project Specs Internal Support & Alignment Set-Up & Design Survey Items Creating Awareness PROJECT PHASES Survey Population Personalization Locations Languages Access to the web Demographics Timeline & Reports Project Plan/Key dates Logistics Survey Development COMMUNICATION Administration & Reporting Tech & Business Support Monitoring Report Delivery Invitations & Measuring Progress Data Interpretation Action Planning & Implementation Change Monitor / Re-Survey Information Roll-Out Denison Consulting May
13 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Client Needs Project Specs Internal Support & Alignment Set-Up & Design Survey Items Demographics & Reports Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Create alignment around project Personalization Goals Timeline Roles and responsibilities Survey Development Tech & Business Support Monitoring Report Delivery Invitations & Measuring Progress Project team, champions, executives, local partners, etc. Data Interpretation Action Planning & Implementation Change Monitor / Re-Survey Information Roll-Out Denison Consulting May
14 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Client Needs Project Specs Internal Support & Alignment Set-Up & Design Personalization Demographics & Reports Survey Development Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Tech & Business Support Report Delivery Invitations & Measuring Progress Survey Link Personalization Core Item Review Custom Questions Demographic Questions Impact on Reporting Survey Development Monitoring Survey testing/it requirements Final review before launch Data Interpretation Action Planning & Implementation Change Monitor / Re-Survey Information Roll-Out Denison Consulting May
15 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Client Needs Project Specs Internal Support & Alignment Set-Up & Design Personalization Demographics & Reports Survey Development Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Tech & Business Support Monitoring Report Delivery Invitations & Measuring Progress Pre-survey communication High level sponsor (e.g., CEO) Create organizational awareness Newsletters, meetings, social media, posters, etc. Data Interpretation Action Planning & Implementation Keep internal team updated Change Monitor / Re-Survey Information Roll-Out Denison Consulting May
16 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Client Needs Project Specs Internal Support & Alignment Set-Up & Design Personalization Demographics & Reports Survey Development Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Monitoring Technical Support Report Delivery Invitations & Measuring Progress Data Interpretation Action Planning & Implementation Information Roll-Out Denison Consulting May
17 CAPTURING A CULTURE BASELINE monitoring Real-time updates Targeted reminders Overall response rate Denison Consulting May
18 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Technical support Client Needs Survey error Survey time out Deleted invitation Project Specs Report delivery Who, When, and How Internal Support & Alignment Set-Up & Design Personalization Survey Items Demographics & Reports Survey Development Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Monitoring Technical Support Report Delivery Invitations & Measuring Progress Data Interpretation Action Planning & Implementation Information Roll-Out Denison Consulting May
19 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Internal Support & Alignment Set-Up & Design Survey invitations/reminders FAQ Client (non-technical) Needs Personalization questions Explain purpose How information will be used Project Specs Survey Items Results roll-out and next steps Survey specifics Demographics (deadline, time & to take) Reports updates Survey Development Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Monitoring Technical Support Report Delivery Invitations & Measuring Progress Data Interpretation Action Planning & Implementation Information Roll-Out Denison Consulting May
20 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Internal Support & Alignment Set-Up & Design Demographics & Reports Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Communication of results Client Key Needs takeaways/high Personalization level trends Education on interpretation Converting the data to purposeful action Project Specs Survey Items Incorporate results into strategic planning efforts Survey Development Tech & Business Support Monitoring Report Delivery Invitations & Measuring Progress Data Interpretation Action Planning & Implementation Information Roll-Out Denison Consulting May
21 CAPTURING A CULTURE BASELINE Denison Support Project Planning Purpose Internal Support & Alignment Set-Up & Design Creating Awareness PROJECT PHASES COMMUNICATION Administration & Reporting Survey follow-up Client Thank Needs you for participating Personalization High level stats (participation rate) Next steps in process Project Specs Survey Items Updates to project team and business leaders Additional communication Demographics throughout & (as needed) E.g., Results roll-out Reports in organization Survey Development Tech & Business Support Monitoring Report Delivery Invitations & Measuring Progress Data Interpretation Action Planning & Implementation Information Roll-Out Denison Consulting May
22 RESOURCES Key Resources available to you Consulting network - Best Practices Solutions Essentials Denison Pricing Model Sales Decks White papers Webinars provide examples Risk Management Research Capabilities (Levi, Matt and Alice) Denison Consulting May
23 RESEARCH EXPERTISE AT YOUR FINGER TIPS Advanced Analytics Text Analytics Custom survey solution Mapping Denison Consulting May
24 ADVANCED ANALYTICS DEMOGRAPHIC CUTS IDENTIFY AND FOCUS ON THE MEANINGFUL SEGMENT GAPS AND TRENDS CHANGE OVER TIME IDENTIFY WHETHER TRENDS OVER TIME ARE MEANINGFUL WITHIN AND ACROSS THE ORGANIZATION LINKAGE ANALYSIS CLARIFY THE CONNECTION BETWEEN YOUR CULTURE/LEADERSHIP AND YOUR PERFORMANCE DRIVER ANALYSIS IDENTIFY THE CULTURAL DRIVERS OF ENGAGEMENT, INNOVATION, ETC. IN YOUR ORGANIZATION Denison Consulting May
25 ADVANCED ANALYTICS LINKAGE ANALYSIS Clarify the link between your data and your performance DRIVER ANALYSIS Identify the cultural drivers of engagement, innovation, etc. in your organization Denison Consulting May
26 ADVANCED ANALYTICS CHANGE OVER TIME IDENTIFY AND FOCUS ON THE MEANINGFUL TRENDS ACROSS TIME DEMOGRAPHIC CUTS Identify and focus on the meaningful trends across groups in the organization Denison Consulting May
27 ADVANCED ANALYTICS LINKAGE ANALYSIS Bottom Half Top Half 2.5x EBITDA Growth +5x Sales Growth Avg. EBITDA Growth 7% 17% 2.5X Avg. Sales Growth -3% 5% +5X Denison Consulting May
28 VERBATIM ANALYSIS Identify key themes to help drive action Highlight the most useful and impactful comments Interpret comments in the context Denison Consulting May
29 CUSTOM ITEM DEVELOPMENT Denison Consulting May
30 MAPPING How do the Denison model and tools compare with others? Compare content areas between surveys/models to ensure accurate and thorough culture measurement Legacy Survey Items Related DOCS Items Connection Strength Map the Denison Culture Survey items to a survey that you have used in the past Interpret data from another survey in the context of the Denison Culture Model Predicted Culture Scores Denison Consulting May
31 THANK YOU 10/14/2015 Denison Consulting Denison Consulting May
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