Table Of Contents. - Microsoft Windows - WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL...10

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1 Table Of Contents - - WINDOWS SERVER 2003 MAINTAINING AND MANAGING ENVIRONMENT...1 WINDOWS SERVER 2003 IMPLEMENTING, MANAGING & MAINTAINING...6 WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL...10 Improving Productivity Through Education & Training

2 WINDOWS SERVER 2003 MAINTAINING AND MANAGING ENVIRONMENT This course combines five (5) days of instructor-led training with additional e-learning content to provide students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Server 2003 environment. Prerequisites For Success Before attending this course, students must have: CompTIA A+ certification, or equivalent knowledge and skills. CompTIA Network+ certification, or equivalent knowledge and skills. Course Number : MWS01 Duration : 5 days Course Fee : RM3, Who Will Benefit This course is intended for individuals who are employed as or seeking employment as a systems administrator or systems engineer. How You Benefit After completing this course, students will be able to: Create and populate organizational units with user and computer accounts. Manage user and computer accounts. Create and manage groups. Manage access to resources. Implement printing. Manage printing. Manage access to objects in organizational units. Implement Group Policy. Manage the user and computer environment by using Group Policy. Audit accounts and resources. Prepare to administer server resources. Configure a server to monitor system performance. Monitor system performance. Manage device drivers by configuring device driver signing and restoring a device driver. Manage hard disks. Manage data storage. Manage disaster recovery. Maintain software by using Microsoft Software Update Services. Improving Productivity Through Education & Training Page 1 of 14 2/

3 WINDOWS SERVER MAINTAINING AND MANAGING ENVIRONMENT Course Outline Part 1: Managing a Server 2003 Environment Module 1: Introduction to Administering Accounts and Resources This module explains how to administer accounts and resources on computers running Server 2003 software in a networked environment. Multimedia: Introduction to Administering Accounts and Resources The Windows Server 2003 Family Logging on to Windows Server 2003 Installing and Configuring Administrative Tools Creating User Accounts Creating Computer Accounts Creating an Organizational Unit Module 2: Managing User and Computer Accounts This module explains how to modify user and computer accounts on computers running Server 2003 in a networked environment. Modifying Users and Computer Account Properties Enabling and Unlocking User and Computer Accounts Creating a User Account Template Locating User and Computer Accounts in Active Directory Saving Queries Resetting User and Computer Accounts Moving Domain Objects Module 3: Managing Groups This module explains how to perform various administrative functions by using groups. Creating Groups Managing Group Membership Strategies for Using Groups Modifying Groups Using Default Groups Best Practices for Managing Groups Module 4: Managing Access to Resources This module explains how to enable resource access with permissions, manage access to files and folders by using permissions, and manage permission inheritance. Overview of Managing Access to Resources Managing Access to Shared Folders Managing Access to Files and Folders Using NTFS Permissions Determining Effective Permissions Managing Access to Shared Files Using Offline Caching Improving Productivity Through Education & Training Page 2 of 14 3/

4 WINDOWS SERVER MAINTAINING AND MANAGING ENVIRONMENT Module 5: Implementing Printing This module explains how to implement printing in a Windows Server 2003 environment. Multimedia: Introduction to Printing in the Windows Server 2003 Family Installing and Sharing Printers Managing Access to Printers Using Shared Printer Permissions Managing Printer Drivers Implementing Printer Locations Module 6: Managing Printing This module explains how to set up a network-wide printing strategy to meet the needs of users and troubleshoot installation or configuration problems. Lessons Changing the Location of the Print Spooler Setting Printer Priorities Scheduling Printer Availability Configuring a Printing Pool Module 7: Managing Access to Objects in Organizational Units This module explains the permissions available for managing access to Active Directory objects, how to move objects between organizational units in the same domain, and how to delegate control of an organizational unit. Multimedia: The Role of the Organizational Unit Modifying Permissions for Active Directory Objects Delegating Control of Organizational Units Module 8: Implementing Group Policy This module explains the purpose and function of Group Policy in a Server 2003 environment. It also explains how to implement Group Policy objects (GPOs) and manage GPOs. Implementing GPOs Implementing GPOs on a Domain Managing the Deployment of Group Policy Module 9: Managing the User Environment by Using Group Policy This module explains how to use Group Policy to configure Folder Redirection, Microsoft Internet Explorer connectivity, and the desktop. Configuring Group Policy Settings Assigning Scripts with Group Policy Configuring Folder Redirection Determining Applied GPOs Improving Productivity Through Education & Training Page 3 of 14 4/

5 WINDOWS SERVER MAINTAINING AND MANAGING ENVIRONMENT Module 10: Introduction to Security in Windows Server 2003 This module explains how to use Group Policy to configure Folder Redirection, Microsoft Internet Explorer connectivity, and the desktop. Overview of Security in Windows Server 2003 Using Security Templates to Secure Computers Testing Computer Security Policy Configuring Auditing Managing Security Logs Part 2: Maintaining a Server 2003 Environment Module 1: Preparing to Administer a Server This module explains how to administer a server. It describes how to manage servers remotely, what tools to use, and the rights and permissions that are needed to administer a server. Administering a Server Configuring Remote Desktop to Administer a Server Managing Remote Desktop Connections Module 2: Preparing to Monitor Server Performance This module explains how to monitor server performance by using performance tools, configure and manage performance logs, configure and manage alerts, and manage system monitor views. Introduction to Monitoring Server Performance Performing Real-Time and Logged Monitoring Configuring and Managing Counter Logs Configuring Alerts Module 3: Monitoring Server Performance This module explains how to collect performance data by monitoring primary server subsystems. It also covers how to identify system bottlenecks by using the Performance console and Task Manager in Server Monitoring Server Memory Monitoring Processor Usage Monitoring Disks Monitoring Network Usage Module 4: Maintaining Device Drivers This module explains how to maintain device drivers. Configuring Device Driver Signing Options Using Device Driver Rollback Improving Productivity Through Education & Training Page 4 of 14 5/

6 WINDOWS SERVER MAINTAINING AND MANAGING ENVIRONMENT Module 5: Managing Disks This module explains how to manage disks and how to use the tools to manage and set up disks. Preparing Disks Managing Disk Properties Managing Mounted Drives Converting Disks Creating Volumes Importing a Foreign Disk Module 6: Managing Data Storage This module explains the Encrypting File System (EFS), which contributes to the safe storage of data and helps to keep the network from harm. It also explains how to administer disk quotas. Managing File Compression Configuring File Encryption Implementing Disk Quotas Module 7: Managing Disaster Recovery This module explains how to plan for a computer disaster and how to use the features of Windows Server 2003 to prevent a disaster or recover when one occurs. Lessons Preparing for Disaster Recovery Backing Up Data Scheduling Backup Jobs Restoring Data Recovering from Server Failure Selecting Disaster Recovery Methods Module 8: Maintaining Software by Using Software Update Services This module explains how to use Microsoft Software Update Services to manage and distribute critical software updates that resolve known security vulnerabilities and other stability issues. Introduction to Software Update Services Installing and Configuring Software Update Services Managing a Software Update Services Infrastructure Improving Productivity Through Education & Training Page 5 of 14

7 WINDOWS SERVER 2003 IMPLEMENTING, MANAGING & MAINTAINING This five (5) days instructor-led course provides students with the knowledge and skills to manage accounts and resources in a Server 2003 environment. The course is intended for systems administrator and systems engineer candidates who are responsible for managing accounts and resources. These tasks include managing user, computer, and group accounts; managing access to network resources; managing printers; managing an organizational unit in a network based on Active Directory directory service; and implementing Group Policy to manage users and computers. Prerequisites For Success Before attending this course, students must have: A+ certification, or equivalent knowledge and skills. Network+ certification, or equivalent knowledge and skills. Course Number : MWS02 Duration : 5 days Course Fee : RM3, Who Will Benefit This course is intended for individuals who are employed as or seeking employment as a systems administrator or systems engineer. How You Benefit After completing this course, students will be able to: Create and populate organizational units with user and computer accounts. Manage user and computer accounts. Create and manage groups. Manage access to resources. Implement printing. Manage printing. Manage access to objects in using organizational units. Implement Group Policy. Manage the user and computer environment by using Group Policy. Audit accounts and resources. Improving Productivity Through Education & Training Page 6 of 14 2/

8 WINDOWS SERVER 2003 IMPLEMENTING, MANAGING & MAINTAINING Module 1: Introduction to Administering Accounts and Resources This module explains how to administer accounts and resources on computers running Server 2003 software in a networked environment. Multimedia: Introduction to Administering Accounts and Resources The Windows Server 2003 Family Logging on to Windows Server 2003 Installing and Configuring Administrative Tools Creating User Accounts Creating Computer Accounts Creating an Organizational Unit Module 2: Managing User and Computer Accounts This module explains how to modify user and computer accounts on computers running Server 2003 in a networked environment. Modifying Users and Computer Account Properties Enabling and Unlocking User and Computer Accounts Creating a User Account Template Locating User and Computer Accounts in Active Directory Saving Queries Resetting User and Computer Accounts Moving Domain Objects Module 3: Managing Groups This module explains how to perform various administrative functions using groups. Creating Groups Managing Group Membership Strategies for Using Groups Modifying Groups Using Default Groups Best Practices for Managing Groups Module 4: Managing Access to Resources This module explains how to enable resource access with permissions, manage access to files and folders using permissions, and manage permission inheritance. Lessons Overview of Managing Access to Resources Managing Access to Shared Folders Managing Access to Files and Folders Using NTFS Permissions Determining Effective Permissions Managing Access to Shared Files Using Offline Caching Improving Productivity Through Education & Training Page 7 of 14 3/

9 WINDOWS SERVER 2003 IMPLEMENTING, MANAGING & MAINTAINING Module 5: Implementing Printing This module explains how to implement printing in a Windows Server 2003 environment. Multimedia: Introduction to Printing in the Windows Server 2003 Family Installing and Sharing Printers Managing Access to Printers Using Shared Printer Permissions Managing Printer Drivers Implementing Printer Locations Module 6: Managing Printing This module explains how to set up a network-wide printing strategy to meet the needs of users and troubleshoot installation or configuration problems. Changing the Location of the Print Spooler Setting Printer Priorities Scheduling Printer Availability Configuring a Printing Pool Module 7: Managing Access to Objects in Organizational Units This module explains the permissions available for managing access to Active Directory objects, how to move objects between organizational units in the same domain, and how to delegate control of an organizational unit. Multimedia: The Role of the Organizational Unit Modifying Permissions for Active Directory Objects Delegating Control of Organizational Units Module 8: Implementing Group Policy This module explains the purpose and function of Group Policy in a Server 2003 environment. It also explains how to implement Group Policy objects (GPOs) and manage GPOs. Implementing Group Policy Objects Implementing Group Policy Objects on a Domain Managing the Deployment of Group Policy Module 9: Managing the User Environment by Using Group Policy This module explains how to use Group Policy to configure Folder Redirection, Microsoft Internet Explorer connectivity, and the desktop. Lessons Configuring Group Policy Settings Assigning Scripts with Group Policy Configuring Folder Redirection Determining Applied GPOs Improving Productivity Through Education & Training Page 8 of 14 4/

10 WINDOWS SERVER 2003 IMPLEMENTING, MANAGING & MAINTAINING Module 10: Introduction to Security in Windows Server 2003 This module explains how to use Group Policy to configure Folder Redirection, Microsoft Internet Explorer connectivity, and the desktop. Overview of Security in Windows Server 2003 Using Security Templates to Secure Computers Testing Computer Security Policy Configuring Auditing Managing Security Logs Improving Productivity Through Education & Training Page 9 of 14

11 WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional. This course is based on the final, retail release of Windows XP Professional. Prerequisites For Success Before attending this course, students must have: A+ certification, or equivalent knowledge. Network+ certification, or equivalent knowledge. Course Number : MWX01 Duration : 5 days Course Fee : RM3, Who Will Benefit Are new to the Windows XP Professional product. Provide Helpdesk support for Windows XP Professional desktops. Provide support for the NT version 4.0 or Windows 2000 Server family of products, or support for a XP solution environment. How You Benefit After completing this course, students will be able to: Plan and install Windows XP Professional. Automate an installation of Windows XP Professional. Configure and manage hardware on a computer running Windows XP Professional. Manage disks. Configure and manage file systems. Troubleshoot the boot process and other system issues. Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP). Configure the desktop environment, and use profiles to control desktop customization. Configure security, privacy, and connection settings for Internet Explorer. Configure Windows XP Professional to operate on Microsoft networks. Support remote users. Configure Windows XP Professional for mobile computing. Monitor resources and performance. Improving Productivity Through Education & Training Page 10 of 14 2/

12 WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL Module 1: Installing XP Professional - Planning an Installation of XP Professional - Installing Windows XP Professional - Upgrading to XP - Transferring User Settings and Files by Using the USMT - Performing Post-Installation Tasks At the end of this module, you will be able to install Windows XP Professional and upgrade from 98 to Windows XP Professional. This includes: - Planning a XP Professional Installation. - Installing Windows XP Professional. - Transferring User Settings by Using the USMT. Module 2: Automating an Installation of XP Professional - Preparing for Installation - Introduction to Automating an Installation of Windows XP Professional - Creating Answer Files & Creating a Uniqueness Database File - Performing an Automated Installation of Windows XP Professional - Introduction to Creating and Deploying an Image - Preparing a Reference Computer - Creating, Testing, and Deploying an Image - Remote Installation Services - Managing Security Settings by Using Security Center At the end of this module, you will be able to automate the Setup program to install Windows XP Professional without user intervention by using answer files and Uniqueness Database Files (UDFs). This includes: - Creating an answer file by using the Setup Manager Wizard. - Running Sysprep. - Performing a Windows Welcome Installation. Module 3: Configuring Hardware on a Computer Running XP Professional - Installing and Configuring Hardware Devices - Working with Drivers - Troubleshooting Hardware Devices At the end of this module, you will be able to configure hardware devices and drivers on a computer running Windows XP Professional. This includes: - Adding and removing devices by using the Hardware Wizard. - Using Driver Rollback to restore a device driver. Improving Productivity Through Education & Training Page 11 of 14 3/

13 WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL Module 4: Managing Disks - Working with Disk Management - Working with Basic Disks - Working with Dynamic Disks - Preparing Disks When Upgrading to Windows XP Professional - Managing Disks - Defragmenting Volumes At the end of this module, you will be able to configure disk drives and perform common disk management tasks. This includes working with dynamic disks. Module 5: Configuring and Managing File Systems - Working with File Systems - Managing Data Compression - Securing Data by Using EFS (I/O) Devices At the end of this module, you will be able to configure and manage file systems. This includes: - Configuring disk compression. - Securing files by using EFS. Module 6: Troubleshooting the Boot Process and Other System Issues - Examining the Windows XP Professional Boot Process - Controlling System Settings During the Boot Process - Changing Startup Behavior Using the Boot.ini File - Using Advanced Boot Options to Troubleshoot Startup Problems - Using the Recovery Console to Start the Computer - Restoring a Computer to a Previous State At the end of this module, you will be able to troubleshoot the boot process and other system issues. Module 7: Configuring TCP/IP Addressing and Name Resolution - Configuring IP Addresses - Configuring Windows Firewall - Troubleshooting IP Addresses - Determining TCP/IP Name Resolution Methods - Configuring a DNS and WINS Client At the end of this module, you will be able to configure TCP/IP addressing and name resolution. This includes: - Configuring IP addresses for Windows XP Professional. - Configuring Windows Firewall for Windows XP Professional. - Troubleshooting IP Addresses for Windows XP Professional. - Configuring the DNS Client for Windows XP Professional. Improving Productivity Through Education & Training Page 12 of 14 4/

14 WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL Module 8 : Configuring the Desktop Environment - Configuring User Desktop Settings - Customizing the Desktop Environment - Configuring System Settings - Understanding How User Profiles and Group Policy Affect Desktop Customization - Using Remote Assistance At the end of this module, you will be able to configure desktop settings and understand how user profiles and Group Policy affect desktop customization. This includes: - Customizing the desktop. - Using Remote Assistance Module 9: Configuring Internet Explorer - Configuring Security for Internet Explorer - Configuring Privacy for Internet Explorer - Configuring Connection Settings for Internet Explorer At the end of this module, you will be able to configure Internet Explorer. Module 10: Configuring XP Professional to Operate in Microsoft Networks - Examining Workgroups and User Accounts - Creating and Authenticating Local User Accounts - Configuring Local Security - Configuring Logon Options in a Workgroup - Configuring Networking Options in a Workgroup - Operating in a Domain At the end of this module, you will be able to configure local user accounts to configure Windows XP Professional to operate in an Active Directory directory service domain or in a workgroup. This includes: - Operating in a workgroup. - Operating in a domain. Module 11: Supporting Remote Users - Establishing Remote Access Connections - Connecting to Virtual Private Networks - Configuring Authentication Protocols and Encryption - Using Remote Desktop - Storing User Names and Passwords to Facilitate Remote Connections At the end of this module, you will be able to configure access to remote computers. This includes: - Configuring a VPN connection. - Configuring and using Remote Desktop. - Storing user names and passwords. Improving Productivity Through Education & Training Page 13 of 14 5/

15 WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL Module 12: Configuring XP for Mobile Computing - Configuring Power Management Options for Mobile Computing - Making Files, Folders, and Web Pages Available for Offline Use At the end of this module, you will be able to configure Windows XP Professional for mobile computing. This includes configuring offline files. Module 13: Monitoring Resources and Performance - Using Task Manager to Monitor System Performance - Using Performance and Maintenance Tools to Improve Performance - Monitoring Event Logs - Configuring Application Compatibility At the end of this module, you will be able to monitor and interpret system and performance information on computers running Windows XP Professional. This includes: - Using Task Manager and Event Viewer. - Setting Application Compatibility. Improving Productivity Through Education & Training Page 14 of 14