2. Provide timely response to customer problems; serve as the lead person for troubleshooting escalated server issues and systems issues.

Transcription

1 POSITION DESCRIPTION TITLE: Senior Systems Administrator CATEGORY: Professional FLSA STATUS: Exempt GRADE: K (TS) JOB SUMMARY: Manage all server systems activities district wide to include system design, installation/configuration, operation, performance, maintenance, and analysis. Serve as a lead for projects pertaining to different systems to include collaboration with database administrators and programmers. ESSENTIAL FUNCTIONS: 1. Manage and supervise the work of others, oversee multiple in-house projects for the district, and coordinate work with departments. Act as a project leader in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed. Plan and implement server upgrades and vendor-supplied patches for systems supporting students, faculty, and staff. YEARLY PERCENT OF TIME 20% 2. Provide timely response to customer problems; serve as the lead person for troubleshooting escalated server issues and systems issues. 3. Manage enterprise Microsoft (MS) Active Directory, MS Exchange, MS Structured Query Language (SQL), Cluster services and support server infrastructure. Responsible for Data Center Operations. Manage projects and system operations that support the college s Microsoft Server environment, including enhancements. 4. Establish and implement policies, procedures, and technologies to ensure servers are hardened and secure. Carry out system performance and security audits. Participate in managing all network security solutions, including antivirus and anti-spam software, and system monitoring software. Manage software licenses and maintain appropriate documentation. 5. Perform, monitor, and test system backups and data recovery throughout the organization. Oversee Storage Area Network (SAN) hardware design, implementation, and configuration. 6. Develop strategies for client/server implementations; build the infrastructure required to support those strategies. Lead, coordinate, and participate in key process improvements as they relate to the client/server environment. Conduct research on server hardware, software, and protocols in support of procurement and development efforts. 7. Coordinate and collaborate with Executive Director, Network Systems and Support Services to ensure availability, reliability, and scalability of corporate systems to meet business demands. 10% 5% 8. Perform other duties as assigned. 5% REPORTING RELATIONSHIP: Executive Director, Network Systems and Support Services SUPERVISORY RESPONSIBILITIES: Direct supervision of assigned staff. Revised: 8/26/10 & 6/20/12 & 4/9/15 Page 1 of 5

2 ESSENTIAL QUALIFICATIONS: EDUCATION: Bachelor s Degree in a related field. EPERIENCE: Seven (7) years related experience. SPECIAL SKILLS AND ABILITIES: 1. Skills/Abilities: Experience managing all enterprise security solutions including anti-virus and anti-spam software and system monitoring software; Experience performing, monitoring, and testing systems backups and data recovery; Experience carrying out system performance and security audits; Documented knowledge of Windows 2008/2003 Server, Terminal Server, Remote Assistance, Active Directory, Group Policy, Microsoft (MS) Exchange, MS Structured Query Language (SQL), MS Internet Information Services (IIS-Web). MS System Management Server (SMS), MS Shell scripting, Visual Basic (VB) script, MS Visual Basic, Virtual Desktop Infrastructure (VDI) and MS Hyper-V; Experience installing, configuring, and maintaining all types of server hardware, associated network equipment, and using server performance tuning and monitoring tools; Effective organizational, conflict resolution, interpersonal, communication (both written and oral) skills, and be highly self-motivated, directed, and detail-oriented; Effective management and supervisory skills to lead a team in a multi-tasking environment; Experience with a variety of word processing, spreadsheet, database, , and presentation software in addition to data recovery software, UNI/Linux software, server operating system software, Anti-Virus software and Network/Server management software tools. Storage Area Network (SAN), Backup Solutions and tape backup equipment, and Uninterruptible Power Supply (UPS) equipment; Experience leading a team in troubleshooting escalated server and systems issues when hardware and software research is needed as part of project management; Experience comprehending, analyzing, and researching problems of a complex nature and recommending solutions; highly effective troubleshooting, analytical, and problem solving abilities/skills; Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion. 2. Equipment Used: Personal Computer and a variety of equipment associated with a general office and client server environment. Windows servers, servers, and a variety of network server equipment. SAN equipment, Comm-Vault disk and tape backup equipment, and UPS equipment. 3. Software Used: A variety of word processing, spreadsheet, database, , and presentation software in addition to data recovery software, UNI /Linux software, server operating system software, Anti-Virus software and Network/Server management software tools. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel, and talk or hear. The employee is frequently required to walk and reach with hands Revised: 8/26/10 & 6/20/12 & 4/9/15 Page 2 of 5

3 and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift/or move up to 25, 50, and 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. INTERPERSONAL SKILLS: Alternative or combined skills in understanding and/or influencing people are important in achieving job objectives, causing action or understanding in others, influencing behavior, changing an opinion, or turning a situation around. WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is occasionally exposed to extreme cold; risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate. Revised: 8/26/10 & 6/20/12 & 4/9/15 Page 3 of 5

4 POSITION TITLE: Senior Systems Administrator PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands and work environment factors described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. PHYSICAL ACTIVITIES: Stand Walk Sit Use hands to finger, handle or feel Reach with hands and arms Climb or balance Stoop, kneel, crouch, or crawl Talk Hear Taste Smell WEIGHT and FORCE DEMANDS: Up to 10 pounds Up to 25 pounds Up to 50 pounds Up to 100 pounds More than 100 pounds WORK ENVIRONMENT: Wet or humid conditions(non-weather) Work near moving mechanical parts Work in high, precarious places Fumes or airborne particles Toxic or caustic chemicals Outdoor weather conditions Extreme cold(non-weather) Extreme hot (non-weather) Risk of electrical shock Work with explosives Risk of radiation Vibration VISION DEMANDS: No special vision requirements Close vision (clear vision at 20 inches or less) Distance vision (Clear vision at 20 feet or more) Color vision (ability to identify and distinguish colors) Peripheral vision Depth perception Ability to adjust focus Required Revised: 8/26/10 & 6/20/12 & 4/9/15 Page 4 of 5

5 NOISE LEVEL: Very quiet Quiet Moderate Loud Very Loud Exposure Level The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employee may be directed to perform job-related tasks other than those specifically present in this description. I certify that I have received a copy of this job description. I have read and understand the duties and responsibilities of this position. Employee Signature Date Revised: 8/26/10 & 6/20/12 & 4/9/15 Page 5 of 5