Job Description. Job Title: Systems Engineer / Network Admin II Reports To: VP of Accounting Department: IT

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1 Job Description Job Title: Systems Engineer / Network Admin II Reports To: VP of Accounting Department: IT Summary: The Systems Engineer/Admin support position manages, reviews, evaluates, implements and maintains the day-to-day operations of information technology for the business and ensures that the underlying technologies and systems run effectively, while providing users with flexibility in the management, access, retrieval, sharing and configuration of the large amounts of data held by the network. This person must have the technical capacity to manage Rowley s IT systems, which are largely a windows-based Microsoft environment, and at the same time, possess strong customer service skills. Given Rowley Properties, Inc. is a small business with a workforce of 20 and average customer/tenant base of 1200, this person serves as a jack of all trades when it comes to IT and prioritizes needs in the following order: security, system availability, data integrity/back-up, and desktop support. The ability to grasp complex technical issues, apply a methodical approach, and speak in laymen s terms is important; an ability to speak across platforms and to provide quality customer service is key given coordination with external consultants/vendors, on occasional customer interface, and with internal staff who rely on this position for IT support/education. While the position reports to a team leader and helps further the Company s business security and operational needs, there is a high degree of autonomy. In addition, this person works closely with the Applications Systems Analyst and IT consultant(s)/vendor(s). This is an intermediate level exempt position. Essential duties include the following: Security Network monitoring (spam, virus, software management) Business continuity and disaster planning and management Security auditing, design, planning and implementation management Establish and test disaster recovery policies and procedures; complete back-ups; maintain documentation Perform operational maintenance tasks (i.e., patch management, software upgrades, security monitoring, firmware upgrades, UPS monitoring, obsolete files and testing) Recommend controls by identifying problems; writing improved procedures Develop and assess business continuity plans to ensure critical business functions are available to tenants, suppliers, regulators and other entities that require access

2 IT Service & Operations Management Work with Company leadership to develop a strategic plan with production, productivity, quality, and customer service standards in mind: o Evaluate, recommend, test and install new technology o Identify trends; determine system improvements; implement change o Consult with office personnel to clarify program intent, identify problems, and suggest changes Given the Company s use of software programs such as MRI, software customization/program enhancements are required in order to support a multi-faceted need (residential, commercial properties, building assets and finance). The ability to understand computer/software capabilities, subject matter, and to utilize in order to write/analyze/review and/or re-write programs to support operations is important. For example, this may require the development of database structures and Excel cross platform solutions such as Power Pivot for better data sharing and storage. Sharepoint and Spreadsheet Server may also be utilized. Manage Company technology partnerships in the areas of: equipment procurement/warranty/support, network security, phones/internet, wireless service, copier (network side), licensing, security monitoring, back-up and user training Streamline office services by organizing office operations and procedures to aid employees in being most efficient/providing customer service. Evaluate the efficiency of procedures, standards and overall operations. Improve systems by studying current practices, designing modifications. Manage user/workstation operational requirements Maintain software licenses, password lists and company hardware inventory. Make recommendations on replacements Provide historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records Prepare technical reports and manuals on the operation of systems. Document user procedures and processes Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle Maintain/update existing software solutions, as necessary Systems Architecture Design and Implementation - Serve as project manager on projects relating to the installation of hardware, software and custom programming development solutions. Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget and overseeing to completion including employee training Manage and/or coordinate installation, upgrade, or deployment projects, including providing on-site direction for additional network engineers Systems upgrade implementation, planning and management Establish systems in conjunction with outside IT vendors by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating system management systems Document the above as a critical piece of the Company s infrastructure

3 IT Budgeting and Financial Management - Create an annual plan and specific budget for the year (replacements, issues to be solved, implementation of new initiatives and required maintenance needs to include contracts and software licenses needed) Procurement management (network, software, software licensing, desktop servers, business critical IT related items) IT operational financial objectives through forecasting and budgeting requirements. Meet budgetary goals through procurement coordination & management and regular financial reporting Help Desk Management (on-demand access) - Provide desktop, network and server support Provide application support, to include: Troubleshoot and resolve client network and workstation issues. Resolve day to day technical problems; coordinate and resolve end user support. Design and conduct training programs; providing references and support Write and maintain user documentation Document service and installation actions Other duties as assigned and/or required. Qualifications: Ideal candidates will have a background as a client engineer and have worked for a small business or broader/multi-faceted role in a larger organization. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Dell experience helpful Detailed theoretical and practical knowledge of network protocols, OSI Model, IPSEC, DHCP, and TCP/IP, VLAN, DMZ, VPN, Subnet, NAT, etc. Experience configuring, installing, and troubleshooting network infrastructure such as Firewalls, Routers, Hubs, Switches, WAP, Low Voltage Network & Alarm Wiring, Cable Management etc. Experience with network & organizational security; Encryption, Log Monitoring, Firewall Management, Virus & Malware Protection, AAA, Compliance, Access Control, NIPS, NIDS, Physical Security, Surveillance Systems Deep experience and expertise in core technology products such as Operating Systems, Hardware, Mobile Device Management & Troubleshooting, Clustering, & Spam Filtering, Copiers & Printers, Mobile Devices, Patch Management, etc. Experience with core Microsoft Enterprise Products including; Server 2012 R2, Windows 7 & 8 Pro, SharePoint 2013, Exchange Server 2013, SQL Server 2012, Systems Center, Microsoft Office Professional Plus, Office 365, Hyper-V Detailed theoretical and practical knowledge of Domain Management; Group Policy, Active Directory, DNS, WDS, etc.

4 Detailed theoretical and practical knowledge of web server management; Public & Private DNS, IIS, FTP, TFTP, SSL, Certificates, PKI Experience with command line & scripting technologies; PowerShell, CMD, SSH, Telnet, Putty Deep experience with hardware maintenance & repair; Bios, Drivers, Motherboards, Memory, Hard Drives, Power Supplies, CPU s, Fans, Video Cards, NIC s, etc. Experience with RAID and onsite/offsite backup technology; NAS, SAN, Datto, Acronis, Windows Backup & Imaging Experience with Hyper-V Virtualization, Replication, Clustering Experience with voic systems and camera hardware/software helpful Experience with IT department planning and management; project management, contract management, budgeting, reporting, action planning, documentation, scheduling, communication. Must have strong planning and organizational skills Ability to grasp complex concepts and be both a big picture thinker and maintain a strong attention to detail Proven customer service and problem solving skills, working face-to-face and on-site with customers Excellent communication and writing skills; accuracy and consistency is important Ability to understand technical jargon and communicate easily to the average user Maintain confidentiality of information Must be able to prioritize projects, maintaining a sense of urgency to meet deadlines. Must possess the ability to follow verbal and written directions Must be a self-starter and able to work well in independently Must be able to use critical thinking skills and judgment Must be able to work positively and professionally with a wide range of personalities Must be able to accept constructive criticism Must pass drug test, drivers record check, credit check, reference check, and criminal record check Required Education/Experience: Ideal candidates will possess a minimum of 5-7 years on the job and multiple certifications as described below. A degree in business, math, computer science, info systems, engineering or related technical field are helpful, but not required. Successful candidates will be required to pass an on premises technical exam. Certifications Desired: Comptia - A+, Network+, Security+ Microsoft MCSE, MCSA Cisco CCNA ITIL, Project+, PMP Technology Familiarity: SonicWall Microsoft o Windows Server 2012r2 o SharePoint 2013

5 o Exchange 2013 o SQL Server 2012 o Hyper-V o Windows 7, 8 o Office 365 Adobe Cloud Datto, Acronis Synology 3 Com PBX Phone Systems Desirable Qualifications: Understanding of Microsoft Volume Licensing (Open, Open Value, Core CAL, Enterprise Cal) Copy Machine Maintenance IP Surveillance Camera Troubleshooting & Installation Development and/or Project Management Experience Phone system Language Ability: Ability to speak to and understand customers and co-workers Ability to read and interpret documents such as contracts, procedures, instructions, MSDS forms and safety manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers and before groups of Team Members. Reasoning Ability: Strong analysis skills are a requirement of this position. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of the maintenance job. The team member must be able to lift 50 pound servers & network racks occasionally. The team member must be able to bend, squat, twist, push, pull, kneel, crawl, lift, climb, reach and work from ladders. The vision requirements include ability to adjust focus, depth perception, peripheral vision, distance vision and close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing essential functions of this job. The work environment is inside and occasionally outside and under all weather conditions including, sun, rain, snow and wind. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DATED: March 2015