Travaux publics et Services gouvernementaux Canada. Title - Sujet MANAGED WEB SERVICES. Solicitation No. - N de l'invitation G /B

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1 Public Works and Government Services Canada Travaux publics et Services gouvernementaux Canada 1 1 RETURN BIDS TO: RETOURNER LES SOUMISSIONS À: Bid Receiving - PWGSC / Réception des soumissions - TPSGC 11 Laurier St. / 11, rue Laurier Place du Portage, Phase III Core 0A1 / Noyau 0A1 Gatineau Quebec K1A 0S5 Bid Fax: (819) SOLICITATION AMENDMENT MODIFICATION DE L'INVITATION The referenced document is hereby revised; unless otherwise indicated, all other terms and conditions of the Solicitation remain the same. Ce document est par la présente révisé; sauf indication contraire, les modalités de l'invitation demeurent les mêmes. Title - Sujet MANAGED WEB SERVICES Solicitation No. - N de l'invitation G /B Client Reference No. - N de référence du client G GETS Reference No. - N de référence de SEAG PW-$EEM File No. - N de dossier 044eem.G CCC No./N CCC - FMS No./N VME Solicitation Closes - L'invitation prend fin at - à 02:00 PM on - le F.O.B. - F.A.B. Plant-Usine: Destination: Other-Autre: Address Enquiries to: - Adresser toutes questions à: Dolan, Emily Telephone No. - N de téléphone (819) ( ) Destination - of Goods, Services, and Construction: Destination - des biens, services et construction: Amendment No. - N modif. 004 Date Time Zone Fuseau horaire Eastern Standard Time EST Buyer Id - Id de l'acheteur 044eem FAX No. - N de FAX ( ) - Comments - Commentaires Vendor/Firm Name and Address Raison sociale et adresse du fournisseur/de l'entrepreneur Instructions: See Herein Instructions: Voir aux présentes Delivery Required - Livraison exigée Delivery Offered - Livraison proposée Vendor/Firm Name and Address Raison sociale et adresse du fournisseur/de l'entrepreneur Issuing Office - Bureau de distribution Mainframe & Business Software Procurement Division / Div des achats des ordi principaux et des logiciels de gestion 11 Laurier St. / 11, rue Laurier 4C1, Place du Portage III Gatineau Quebec K1A 0S5 Telephone No. - N de téléphone Facsimile No. - N de télécopieur Name and title of person authorized to sign on behalf of Vendor/Firm (type or print) Nom et titre de la personne autorisée à signer au nom du fournisseur/ de l'entrepreneur (taper ou écrire en caractères d'imprimerie) Signature Date Canada Page 1 of - de 2

2 Solicitation No. - N de l'invitation Amd. No. - N de la modif. Buyer ID - Id de l'acheteur G /B eem Client Ref. No. - N de réf. du client File No. - N du dossier CCC No./N CCC - FMS No/ N VME G eemG Attached hereto. Page 2 of - de 2

3 Purpose: The amendment is issued: A) To identify changes to the bid solicitation; and B) To respond to questions regarding the bid solicitation. Request For Proposal Solicitation Amendment 4 CHANGE 11 (A) CHANGES At Annex A - Statement of Requirements: Delete M5.17 in its entirety. Replace with: This requirement (M5.17) intentionally left blank. 29 (B) S AND S What is the expectation for updates to the Web Experience Toolkit Library and the impact on the CMS? Who is responsible for changes in the WET library? If the WET team releases a new version of the library and modifications are needed in the CMS, will this be the responsibility of the proponent or the Goc to update? If it is the responsibility of the proponent, is this considered additional work that is a change request or should this be budgeted for as part of the costs? 29 The Web Experience Toolkit Library is expected to have one major release per year and up to 4 minor releases per year. The GC is responsible for changes in the WET Library. It will be the responsibility of the GC to make modifications to the CMS. 30 Related to P-R. 11, Does the Trainer have to be a single individual or can it be a make-up of multiple individuals? Training a System Administrator and Training a Content Owner would be done by very different individuals as the training is very specific. 30 The Trainer is not required to be a single individual. The training can be completed by one or more persons as long as the 4 types of training are delivered in both English and French, as per Section 7.22 Training. 31 In requirement M1.9-2b, please provide an example of what is meant by associating and connecting Templates to components of the MWS. Page 1 of 5

4 31 Components of the MWS that could be associated and connected to the Templates could include (but is not limited to); databases, metatags, workflows, staging areas. 32 In requirement M3.23-4, what do you mean by tasks responded to? 32 Tasks responded to refers to those tasks that have been assigned to a user or user group, and that the assigned user or user group has provided a response to. 33 Requirement R5.4 appears to be a duplicate of M5.17. Is this intentional? 33 No. M5.17 has been deleted in its entirety, as per Change (11) above. 34 In requirement M5.10 c), can you explain what is meant by "collections" 34 Collections refers to a structured source of information containing documents. Examples of types of collections in use by the GC can be found at: 35 Our understanding of the MWS requirement is that the successful bidder will be responsible for all costs associated with establishing, operating and maintaining the IT infrastructure required to deliver the managed service specified. Is this correct? 35 Yes, confirmed. 36 Can you provide hypothetical examples which would require the use of the professional services defined in this RFP. Page 2 of 5

5 36 Examples would include but are not limited to: initial configuration and pilot of the Canada.ca site within the MWS; migration of existing sites to the MWS; configuration and training for technology changes,as per Section 7.23,Professional Services - General. 37 Is Canada planning on contracting additional professional services requirements to support the MWS outside of what has been specified in this RFP? 37 Canada reserves the right to procure additional professional services outside of the MWS Bid Solicitation, if required. 38 Each of the professional services categories includes a rated requirement for the resource having " a minimum a valid enhanced reliability security clearance granted or approved by the CISD, PWGSC" Please confirm that a clearance granted from a country that Canada maintains reciprocal security agreements with would meet this requirement and obtain the full points allocated. 38 Yes, a clearance granted from a country that Canada maintains a formal bilateral industrial security instrument would be valid and acceptable to meet this requirement. 39 The glossary of terms defines a static web page as a precise rendering of the content as it is stored. Can you confirm that although the content of a page is static that the MWS will not be expected to respond to dynamic requests of any sort, including dynamic localization, personalization, search queries or any other sort of end user driven event that would require the system to respond directly to end user queries from other than a Content Delivery Network type cached store of content. 39 No, Canada cannot confirm. Dynamic web content is a mandatory requirement as specified in Annex A - Statement of Requirements, M4.3., M5.1, R5.3, and as stated in 1.0MWS Services Overview and Service Objectives. 40 Reference RFP pages 35 of 97 and 36 of 97,7.11 Payment (a)basis of Payment (i) Managed Web Service and (ii) Optional Licenses for Additional Authenticated Users to access and use the Managed Web Service and pages 60 and 61, Annex C, Pricing Tables, Table 1 and Table 3. We understand and appreciate the GC s requirement to structure the pricing tables in Annex C in such a way as to be able to conduct an apples-to-apples comparison between the various bids that will be submitted in response to this tender. Section 7.11 indicates that the prices entered into the Annex C tables form the basis of payment, and for the Managed Web Service that is based on the number of Authenticated Users. The challenge for our bid submission is that our commercially managed web service is not setup to charge clients based on Page 3 of 5

6 the number of Authenticated Users they have. Rather, our service is based primarily on the number of web sites and the characteristics of those web sites. We cannot accurately translate our normal cost and pricing elements to the number of Authenticated Users. We feel that being put into the position of having to base our prices on guess work makes for a risky contract situation for both the MWS provider and for the GC. We therefore request that the GC provide guidance on a ratio between the number of Authenticated User and the number of web sites. This will permit us to determine our costs accurately and therefore allow us to quote prices in the Annex C tables that are both competitive and mitigated for unreasonable risks. We offer the following table as a suggested format to provide the requested information. (Please refer to Solicitation Amendment Attachment 1 for Tables) 40 Canada has reviewed the request and the requirement remains the same. As per Annex A - Statement of Requirements, Section 2 - Aim, Scope and Priorities: "Over a period of four years, approximately 1,500 individual websites representingover 100 federal departments and agencies will be merged into Canada.ca, where information is organized by themes that are most in demand.canada.ca will become the single, comprehensive website for the Government of Canada by The period of transition was initiated by the launch of a renewed Canada.ca site in December 2013." To summarize 1500 sites will be migrated into 1 site, Canada.Ca. There are no requirements to host 1500 sites, only Requirement M3.35 appears to be product specific. Will Canada consider amending this requirement to read "The MWS must deliver, enable, and support the functionality for Authenticated Users to import content into the MWS and have the imported content available for use." 41 Canada has reviewed the request and the requirement remains the same. The MWS must deliver, enable, and support the functionality for Authenticated Users to specify content type and target location to import content into the MWS is not product specific. The requirement is to enable and provide Authenticated Users the functionality to specify which content types they need to import and to allow them to determine the location. 42 In requirement M1.7, can you provide additional details on the types of notifications associated with this requirement for which users are to create personal settings. Can you also defined what is meant by format, frequency and channel and provide examples for each. 42 See M1.20, M3.23, M3.38 for requirements related to types of notifications, including the following as a minimum: system, security, tasks, activities, progress. Channel refers to the method in which the notification is communicated, this can be by , popup, text or other means. Format is the structure and content of the notification, this can be plain text, user window, status bar. Frequency refers to the schedule of the notifications, this can be immediate, hourly, daily. Page 4 of 5

7 43 A number of the Analytics requirements specify that the tool incorporate a sampling capability. Sampling is a means to obtain an outcome and is not necessarily a feature. The purpose of sampling, whether in the electronic medium or in a manual environment, is to reduce the effort required to achieve a statistically conclusive result. In Analytics, samplingis only required if the resources allocated to reporting cannot support the timely generation of the desired report. Would Canada consider changing these requirements to specify a minimum response time for the execution of analytics queries as opposed to specifying how these results are to be achieved? 43 The requirement for sampling for the purpose of analytics has been made generic to allow for automated or manual methods of sampling to be provided by vendors. Vendors may submit any proposed method that pertains to their proposed solution to meet this requirement. If the proposed solution is able to provide more detailed information for statistical purposes please indicate this feature in your response. 44 Requirement R1.3 specifies that MWS should provide the functionality for Authenticated Users to access and modify directory-level configuration files on the web servers (e.g..htaccess files). Given that this requirement is to acquire a managed service, why would Canada require the privileges to modify server configuration? As this has the potential to potential to compromise system security and integrity by granting an unknown number of authenticated users privileges to change server configuration settings, we request that this requirement be deleted. 44 Canada has reviewed the request and the requirement remains the same. This functionality would not be available to all Authenticated Users. The roles and responsibilities of Authenticated Users would be managed by the GC. ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME Page 5 of 5

8 G /B Managed Web Service Solution Table as submitted for Question 40: Item # (A) Solicitation Amendment 004 Attachment 1 TABLE 1 INITIAL REQUIREMENT FIRM LOT PRICE FOR AUTHENTICATED USERS LICENSES TO ACCESS AND USE THE MANAGED WEB SERVICE DURING THE INITIAL CONTRACT PERIOD Description (B) Estimated Number of Authenticated Users for Evaluation Purposes Anticipated Number of Websites 1. For the provision of 100 Authenticated User Licenses to access and use the Managed Web Service, including Documentation, Warranty, and Maintenance and Support 100 X Services, all as detailed in this Contract and Annex A Statement of Requirements. TABLE 3 OPTION TO RENEW AND ACQUIRE ADDITIONAL LICENSES FOR AUTHENTICATED USERS TO ACCESS AND USE THE MANAGED WEB SERVICE DURING THE INITIAL AND OPTIONAL PERIODS For the provision of the license to access and use the Managed Web Service, including Documentation, Warranty, and Maintenance and Support Services, all as detailed in this Contract and Annex A Statement of Requirements. Estimated Number of Authenticated Users for Evaluation Purposes Anticipated Number of Additional Websites 2. Option Year X 3. Option Year X 4. Option Year X 5. Option Year X 6. Option Year X Page 1 of 1