LoB Customer for Partners What s the opportunity. Marcelo Mautari Manager LoB Customer Latin America
|
|
- Martina Simpson
- 8 years ago
- Views:
Transcription
1 LoB Customer for Partners What s the opportunity Marcelo Mautari Manager LoB Customer Latin America
2 What is LoB Customer?
3 Customer focused solutions are a HUGE OPPORTUNITY Customer relationship is a Top Priority for Business Leaders
4 Services Marketing Sales LoB Customer is a portfolio of business solutions for Sales, Marketing, Services and Billing Services Marketing Order Capture Management Sales Planning Management Sales execution Management Billing/ Accounts Receivable Sales Ship/ Ensure Fulfillment Select Product/ Quote Campaign Management Marketing Budgeting Loyalty Management Inventory/ Build Order/ Credit Check Contact Center Service Tickets Field Service Billing and SAP BRIM Revenue Sales Web Price Call center Incentives VISTEX & e-commerce SAP WCEM VENDAVO &Margin SAP BCM Infrastructure Commission e-service Optimization
5 SAP CRM SAP CRM : Leadership and commitment with the future SAP lead the enterprise CRM market with 19.3% market share Gartner s Market Share Snapshot Billing/ Accounts Receivable Ship/ Ensure Fulfillment Services Inventory/ Build Marketing Order/ Credit Check Sales Select Product/ Quote SAP lead the enterprise CRM market: -19.3% market share - vs. 18.9% share in 2010 SAP growth at 16.3% YoY in vs. 8.9% YoY in
6 5 Reasons for Convergent Charging Billing and Revenue SAP BRIM - Billing and Charging Solution for complex calculation rules Convergent Charging Business Agility Calculate any fee Convergence Bundle any combination of fees Performance Support any volume Real-Time Any price any time Integrate To any system which requires pricing Same interface for usage, recurring and non recurring Real Time Alerts Table structures with CSV import Counters available to aggregate data
7 Sales Incentives & Commission VISTEX Incentives Administration integrated to ERP environment
8 Web e-commerce e-service SAP WCEM - Web Channel Experience Management New Web Channel Platform: Web 2.0, Extensible, Interactive UI, Web Channel Builder as Configuration Tool, Enhanced Product Catalog E-Commerce: Enhanced Payment Methods (e.g. PayPal), Quick Check Out E-Marketing: Personalized Recommendations, Campaign Management E-Service: Guided Flows, My Support Home Page, Community Management, Knowledge Management
9 Price &Margin Optimization VENDAVO Optimize Prices and Margin for botton line results Source: Emerson Investor Presentation - February 6, 2009 / Available at
10 Call center Infrastructure SAP BCM - IP Contact Center Telephony Infrastructure SAP BCM (Communications) Office Contact Mobile Telephony Center Telephony SAP CRM (Process apps)
11 What are the Opportunities?
12 Solution s Partner Coverage Mexico & Central America SSSA Brazil
13 What are the opportunities? Brazil M a t u r e Reselling SAP WCEM Services SAP BCM SAP WCEM VISTEX Consistent growth SAP CRM N e w SAP BCM SAP BRIM VENDAVO
14 What are the opportunities? SSSA M a t u r e SAP WCEM SAP BCM Reselling SAP CRM SAP BRIM SAP WCEM Services SAP CRM Consistent growth N e w SAP BRIM VISTEX VENDAVO
15 What are the opportunities? Mexico M a t u r e SAP WCEM Reselling SAP BCM VISTEX Services SAP CRM SAP WCEM Consistent growth N e w SAP BRIM SAP BRIM VENDAVO
16 New RDS in LoB Customer Find more Information under Customer Relationship Management (CRM) CRM Service RDS SAP CRM for Mobile Sales Analytics in SAP CRM Collaboration for SAP CRM Rapid data migration to SAP CRM Customer segmentation w/ HANA Sales pipeline analysis w/ HANA IT Service Desk Operation Insurance Sales Management Branch Agreement Origination Citizen Contact Center Sentiment Intelligence w/ Hana Business Communications Management Web Channel Sales CRM Industry New solutions Software Service Content Enablement
17 We Need To Sell To The LoB! How important is Customer Relationship Management? DE, April/May 2011, 58 < n < 179 Very low importance Low importance Medium importance High importance Very high importance Source: RAAD Head of IT (company view) Head of Marketing Head of Sales
18 Thank you! Marcelo Mautari Manager LoB Customer Latin America
How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0
How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this
More informationSAP Solution Manager Usage Rights focus topic: ITSM. SAP AGS - Solution Management 2014
SAP Solution Manager Usage Rights focus topic: ITSM SAP AGS - Solution Management 2014 Simplification and expansion SAP Our mission: Simplified usage rights, easy to understand and beneficial for our customers
More informationITC Infotech's SAP CRM. Capability
ITC Infotech's SAP CRM Capability Today, most businesses realize the vital role that CRM systems play in ensuring winning relationships with customers, lowering operating costs, increasing revenues and
More informationSAP 360 Customer Powered by SAP HANA. Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013
SAP 360 Customer Powered by SAP HANA Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013 Empowered Customers are Changing the Rules Digitally Connected Socially Networked Informed
More informationCustomer Relationship Management (CRM) Rob Lepanto, AppCentric
Customer Relationship Management (CRM) Rob Lepanto, AppCentric About the Presenter Rob Lepanto has been working with the Oracle Apps for over 10 years, with a focus on customer-facing applications. Rob
More informationSAP Best Practices for SAP S/4HANA Scope 1511 Cloud Marketing Edition Business Priority view. last update: 2015-11-11
SAP Best Practices for SAP S/4HANA Scope 1511 Cloud Marketing Edition Business Priority view last update: 2015-11-11 SAP Best Practices for Cloud Marketing edition 2015 Value Proposition The SAP Best Practices
More informationArchitecture of SAP CRM
Faculty GURJEET SINGH (SAP CRM, SD Certified) Email : Gurjeet.sap@gmail.com, Contact : +61 413159465 (Australia) SAP CRM FUNCTIONAL TRAINING Demo Session: 1. What is CRM. 2. SAP CRM Overview. 3. Evolution
More informationSAP FINUG Teknologiaseminaari
SAP FINUG Teknologiaseminaari SAP Advanced Analytics Joni Ahola, 09 September 2015 Human Centric Innovation On the Agenda Advanced Analytics Approach SAP Predictive Analytics Tools, Functions & Libraries
More informationCUSTOMER. ENGAGEMENT in Utilities INDUSTRY. ENR Forum. Miguel Gaspar Silva. Miguel Gaspar Silva
CUSTOMER ENGAGEMENT in Utilities INDUSTRY ENR Forum Miguel Gaspar Silva Miguel Gaspar Silva Industry Director, Utilities 2015 SAP SE or an SAP affiliate company. All rights reserved. PUBLIC 1 Vision for
More informationInteraction Center Sales & Marketing Detailed View
Interaction Center Sales & Marketing Detailed View SAP Enhancement Package 3 for SAP CRM 7.0 Customer Agenda Positioning Overview Details 2013 SAP AG or an SAP affiliate company. All rights reserved. Customer
More informationSecond CRM CRM Solution for Small Companies
Second CRM CRM Solution for Small Companies Technologize Your Business TM Introductory Presentation June 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Features Pricing, Implementation
More informationReduce and manage operating costs and improve efficiency. Support better business decisions based on availability of real-time information
Data Management Solutions Horizon Software Solution s Data Management Solutions provide organisations with confidence in control of their data as they change systems and implement new solutions. Data is
More informationCRM as a Service. For Customers in the Cloud
CRM as a Service For Customers in the Cloud Customer Relationship Management Our mission: to help our customer identify, define, design and deliver the best CRM strategy, in terms of For our Customer with
More informationCustomer Centric Banking. June 2014, IBU Banking, SAP
Customer Centric Banking June 2014, IBU Banking, SAP EMPOWERED CUSTOMERS ARE 79% 53% 59% Digitally Connected of customers spend at least 50% of total shopping time researching brands online. Socially Networked
More informationThe Sale is only the Start
The Sale is only the Start Duncan Robinson Odin Business Consulting The Sale is only the Start 1 2 3 Why managing the whole customer lifecycle is key to success Key programs that can make a big impact
More informationLukas Kerschbaum, Director Solution Engineering DACH Nicolas Berney, Senior Solution Engineer
Lukas Kerschbaum, Director Solution Engineering DACH Nicolas Berney, Senior Solution Engineer 1. hybris Overview 2. hybris B2C Customer Journey 3. hybris B2B Features 4. hybris MDM or PCM (Product Content
More informationService Transformation with SAP CRM @ Intuitive Surgical. Satish Subramanian
Service Transformation with SAP CRM @ Intuitive Surgical Satish Subramanian LEARNING POINTS Hear how Intuitive Surgical transformed its service business with an end to end implementation of SAP CRM Service
More informationOrder Automation Pays Customer Management Breakout Session insight 2013
Order Automation Pays Customer Management Breakout Session insight 2013 Presented by Gary Neights Elemica s Customer Management Suite Touch-less order processing Increase the perfect order percentage Improved
More informationMothernode CRM SALES & MARKETING EDITION
Mothernode CRM SALES & MARKETING EDITION Increase lead acquisition and conversion, measure campaign revenue and integrate with popular marketing applications. Mothernode CRM The easiest way to run your
More informationMagento at the Core of ecommerce. The Magento Experience. Magento Enables Success. The ecommerce Ecosystem. Supplemental Pages
The ecommerce Ecosystem Magento at the Core of ecommerce The Magento Experience Magento Enables Success Supplemental Pages The ecommerce Ecosystem The Magento Solution: Empowering the ecommerce Ecosystem
More informationSIEBEL ECUSTOMER. Siebel ecustomer Self-Service Application
SIEBEL ECUSTOMER Oracle s Siebel Customer Relationship Management (CRM) applications enable organizations to sell to, market to, and serve their customers more effectively across multiple channels in any
More informationService Capabilities in SAP CRM. Overview Presentation Enhancement Package 3 for SAP CRM 7.0
Service Capabilities in SAP CRM Overview Presentation Enhancement Package 3 for SAP CRM 7.0 Agenda 1. Business Environment Customer Service Excellence 2. SAP Solution for Service in SAP CRM 3. Highlights
More informationCase Study: The Hong Kong and China Gas Co. Ltd. (Towngas) Optimizes Customer Care and Field Service Operations by Leveraging CRM Technology
Case Study: The Hong Kong and China Gas Co. Ltd. (Towngas) Optimizes Customer Care and Field Service Operations by Leveraging CRM Technology Tony Yeung Head of Information Technology, Towngas Eric Thierry
More informationPerfect Customer Relationship Management (CRM) System
Al-Andalus Software Development & Technology Co. Perfect Customer Relationship Management (CRM) System Product Overview Overview Perfect Customer Relationship Management (CRM) System empowers your sales,
More informationOverview Application Incident Management. David Birkenbach ALM Solution Management August 2011
Overview Application Incident David Birkenbach ALM Solution August 2011 How the New SAP Solution Manager Supports Business & IT SAP Solution Manager 7.1 provides: Better coverage of the complete customer
More informationSAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview
Solution Overview SAP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AS A BUSINESS STRATEGY IS CHANGING 2 With SAP CRM, we optimized our sales resources, reduced administrative costs,
More informationBig Data and CRM Powered by HANA. Chris Dircks
Big Data and CRM Powered by HANA Chris Dircks This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without 2011
More informationSAP Technology Overview and Strategy
SAP Technology Overview and Strategy Helmut Grimm, Sr. Director Global Business Development, SAP AG Arne Speck, Solution Principal Technology, SAP Switzerland Disclaimer This presentation outlines our
More informationPivotal CRM: The Market s Most Innovative CRM Solution
Pivotal CRM: The Market s Most Innovative CRM Solution Pivotal CRM: Microsoft Partner of the Year Why Your Business Will Love Pivotal CRM BUSINESS INNOVATION What Is Business Innovation? Business innovation
More informationIgnify ecommerce. Ignify ecommerce: Marketing and Promotions. Ignify ecommerce integrates with:
Ignify ecommerce Ignify ecommerce integrates with: Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Optimized for: Responsive Web Design Social Media Search Engines Ignify ecommerce Modules:
More informationOracle BI Application: Demonstrating the Functionality & Ease of use. Geoffrey Francis Naailah Gora
Oracle BI Application: Demonstrating the Functionality & Ease of use Geoffrey Francis Naailah Gora Agenda Oracle BI & BI Apps Overview Demo: Procurement & Spend Analytics Creating a ad-hoc report Copyright
More informationWebSphere Commerce V7 Management Center
Juha Nevalainen WebSphere Commerce Technical Specialist April 20 WebSphere Commerce V7 Management Center Introduction Proof of Technology Agenda What is WebSphere Commerce WebSphere Commerce Focus Areas
More informationIn 2001. in the Wasatch mountains of Utah Agile manifesto was signed
The Agile Company In 2001 in the Wasatch mountains of Utah Agile manifesto was signed Manifesto for Agile Software Development Individuals and interactions over processes and tools Working software over
More informationCMS Distribution CASE STUDY. Version: ed05 Copyright Gauri Ltd. All rights reserved. Unauthorised copying, duplication or reproduction is restricted.
CMS Distribution CASE STUDY Version: ed05. Unauthorised copying, duplication or reproduction is restricted. 1 / 7 About CMS Distribution CMS is the largest independent, value added distributor of IT data
More informationNavigating Uncertainty: Keys to Success in a Changing Environment
Navigating Uncertainty: Keys to Success in a Changing Environment CAIB 37 Annual Conference Presentation November 2010 A new reality for banking: managing uncertainty Banks are facing a new environment
More informationSAP Solutions for Small Businesses and Midsize Companies. Press Fact Sheet March 2008
SAP Solutions for Small Businesses and Midsize Companies Press Fact Sheet March 2008 Small businesses and midsize companies (SME) are facing greater competition than ever across diverse industries. With
More informationWe Transform IDEA into Business with Right Blend of Talent, Technology & Techniques
We Transform IDEA into Business with Right Blend of Talent, Technology & Techniques About Us Fibsologic Pvt. Ltd. is an Offshore IT & Software company offers End-to-End Web Application & Mobile Apps Solutions
More informationFocused sales management
Focused sales management Make the most of every sales opportunity Sage CRM directs your sales efforts toward the most profitable, most winnable deals and helps you make the most of cross-selling and upselling
More informationMothernode CRM ENTERPRISE (ERP) EDITION
Mothernode CRM ENTERPRISE (ERP) EDITION Everything you need to run your business from sales to order fulfillment, inventory management to invoicing, and much more. Mothernode CRM The easiest way to run
More informationOracle Business Intelligence Applications: Complete Solutions for Rapid BI Success
1 Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success Lara Chedid Associate Project Manager Youssef Halawi Sales Consulting Manager Safe Harbor Statement
More informationFebruary 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS
February 16th, 2012 Prague Smarter Commerce Robert Mahr Leader Smarter Commerce CEE & RCIS Complex Fuzzy Interlocked Powerful! The Smarter Consumer is more instrumented Instrumented 36% more consumers
More informationSubscription Business 2.0
WHITE PAPER Subscription Business 2.0 Is your business ready for it? GET IN TOUCH (844) 4OB-SOFT sales@onebillsoftware.com 2015 OneBill www.onebillsoftware.com 1 What is a Subscription 2.0 Billing Platform?
More informationI V A N N I K K H O O
I N T RODUCTION I V A N N I K K H O O 2 I N T RODUCTION I V A N N I K K H O O 3 W h a t i s E - C o m m e r c e? ˈēˌkämərs/ Noun: ecommerce commercial transactions conducted electronically on the Internet.
More informationDeliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions
Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the
More informationSAP CRM Infotag. Angelika Scheifele, Business Development, SAP (Schweiz) AG 19. November 2013
SAP CRM Infotag Angelika Scheifele, Business Development, SAP (Schweiz) AG 19. November 2013 Agenda SAP CRM Infotag 2013 Uhrzeit Session 1 Raum Session 2 Raum 13.15 13.20 Begrüssung Forum 13.20 14.00 Kundenbeziehungen
More informationBig Data Unlock the mystery and see what the future holds. Philip Sow SE Manager, SEA
Big Data Unlock the mystery and see what the future holds Philip Sow SE Manager, SEA THE ERA OF BIG DATA Big Data Market: Reach $32.1 Billion in 2015 & to $54.4 billion by 2017 The 3 + 1 Vs Structure/Semi/Unstructured
More informationDRIVING B2B SALES IN THE AGE OF DIGITAL
DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL WE RE ON THE CUSP OF A GENERATION SHIFT IN B2B PURCHASING. As Business-to-Business (B2B) buyers are exposed to innovative
More informationAutomated Predictive Analysis. Tomer Steinberg
Automated Predictive Analysis Tomer Steinberg Analytics solutions from SAP SAP Analytics Portfolio Cloud Mobile Agile Visualization Advanced Analytics Big Data Enterprise Business Intelligence Collaboration
More informationSAP CRM RAPID DEPLOYMENT SOLUTION. Package Overview
SAP CRM RAPID DEPLOYMENT SOLUTION Package Overview Agenda About Acorel Introduction of Rapid deployment Solution RDS for SAP CRM Overview Solution RDS - Timeline Implementation Costs RDS - Summary 2 3
More informationKPIT Customer Engagement Intelligence (CEI) KPIT Technologies Limited
KPIT Customer Engagement Intelligence (CEI) Customer Engagement Solutions Customer Engagement Intelligence (HANA) SAP Customer Value Intelligence SAP Account Intelligence SAP Audience Discovery and Targeting
More informationOverview, Goals, & Introductions
Improving the Retail Experience with Predictive Analytics www.spss.com/perspectives Overview, Goals, & Introductions Goal: To present the Retail Business Maturity Model Equip you with a plan of attack
More informationCRM Solutions. Banking Sector
CRM Solutions Banking Sector BY COMMUNICATION PROGRESS Agenda Changing Sales/Marketing Trends Distinct Markets Banks Strategic Goals Introduction to CRM CRM as a Business Strategy Design an effective segmentation
More informationOne-Size-Fits-All Fits None: How to Create Cloud Offers for Industry Verticals
One-Size-Fits-All Fits None: How to Create Cloud Offers for Industry Verticals Joshua Beil, Director Content Marketing and Research John McMillan, Director Business Consulting Services Agenda 1 SMB cloud
More informationSecond CRM Startup Pack
Second CRM Startup Pack An Introduction Making Businesses Profitable www.secondcrm.com /secondcrm CRM for Startups Early stage Startups only focus on the idea and product and customer development is usually
More informationEndeavour Dynamics Offering
Endeavour Dynamics Offering Microsoft Dynamics AX 2012 is recognised as a global leading ERP system that supports a single instance strategy for medium to large enterprise companies. Endeavour is proud
More informationSAP Mobile Strategy June 2012
SAP Mobile Strategy June 2012 Mobility Is Not Just About Road Warriors Anymore Execs Line of Business Managers Task and Business Users Consumers and Ecosystem Mobile E-Commerce Mobile Marketing Self-Service
More informationCRM: Retaining Your Customers: Preventing Your Competitors
CRM: Retaining Your Customers: Preventing Your Competitors Krittapon Victor Indarakris Founder & CEO Blue Intelligence (Thailand) Co., Ltd. October 30, 2007 Microsoft CRM October 30 th, 2007 1 Core Microsoft
More informationLOGO BUSINESS SOLUTIONS
LOGO BUSINESS SOLUTIONS Analyst Presentation for FY 2014 Gülnur Anlaş Chief Financial Officer February 16, 2015 12 1 Disclaimer This presentation contains information and analysis on financial statements
More informationIntroduction to Sage ERP X3 v7
v7 1 2 3 4 5 6 7 Usability Mobility Control Intelligence Responsiveness Profitability Expansion Intuitive design, Web user interface Mobile access from any device Comprehensive functionality, end-to-end
More informationA HIGH-PERFORMANCE, SCALABLE BIG DATA APPLIANCE LAURA CHU-VIAL, SENIOR PRODUCT MARKETING MANAGER JOACHIM RAHMFELD, VP FIELD ALLIANCES OF SAP
A HIGH-PERFORMANCE, SCALABLE BIG DATA APPLIANCE LAURA CHU-VIAL, SENIOR PRODUCT MARKETING MANAGER JOACHIM RAHMFELD, VP FIELD ALLIANCES OF SAP WEBTECH EDUCATIONAL SERIES A HIGH-PERFORMANCE, SCALABLE BIG
More informationBeyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce
Beyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce Enrico Manzi VP Business Development CEC EMEA Lisbon, November 4 th 2015 Agenda Our World Addressing the change
More informationFuture Role for IT in Organizational and In-Vehicle Transformation. Ed Allen Vice President, Oracle Industries Business Unit Ed.Allen@oracle.
Future Role for IT in Organizational and In-Vehicle Transformation Ed Allen Vice President, Oracle Industries Business Unit Ed.Allen@oracle.com Agenda Industry in Transformation Operational Disconnect
More informationOrange County Convention Center Orlando, Florida June 3-5, 2014. Architecturing the cloud for your SAP landscape Florian Stilkerich
Orange County Convention Center Orlando, Florida June 3-5, 2014 Architecturing the cloud for your SAP landscape Florian Stilkerich LEARNING POINTS What are the different types of Cloud Enterprise Architecture
More information2O/2. distribution. How Much Can You Save With an Integrated ecommerce Approach? By KeCommerce. socius The Power of Partnership
2O/2 distribution How Much Can You Save With an Integrated ecommerce Approach? By KeCommerce socius The Power of Partnership ecommerce Overview ecommerce has always been about the general ease and simplicity
More informationOrganise Your Business
Organise Your Business Second CRM On Demand Customer Relationships A Functional Introduction Presentation January, 2013 Organise Your Business Second CRM On Demand Customer Relationships Designed for Small
More informationMeet & Exceed Rising Customer Expectations
Infor Customer Relationship Management Meet & Exceed Rising Customer Expectations Manufacturing businesses today need a customer-centric business strategy to survive and thrive. They must increase customer
More informationBig Data: Key Concepts The three Vs
Big Data: Key Concepts The three Vs Big data in general has context in three Vs: Sheer quantity of data Speed with which data is produced, processed, and digested Diversity of sources inside and outside.
More informationBox Office Management Today The role of the Box Office in marketing and sales has changed, placing it centrally in generating attendances as well as
Box Office Management Today The role of the Box Office in marketing and sales has changed, placing it centrally in generating attendances as well as closing the sakes taking the bookings. That does mean
More informationSAP's Strategy and Roadmap for Cloud for Marketing How Customers Benefit from Adopting Cloud to Empower the Modern Marketer
SAP's Strategy and Roadmap for Cloud for Marketing How Customers Benefit from Adopting Cloud to Empower the Modern Marketer Oliver Conze, Global VP Product Management, SAP June 3, 2014 @oliverconze Legal
More informationSAP Corporate Connectivity
SAP Corporate Connectivity Financial Services Network In partnership with SAP Product Strategy 4 On Device 3 All devices All user experiences Easy to extend Orchestration LOB On Demand On Demand SAP Business
More informationIntroduction to the SAP CRM Rapid-Deployment Solution for Sales, Marketing and Service. Lois Bruckner SAP America
Introduction to the SAP CRM Rapid-Deployment Solution for Sales, Marketing and Service Lois Bruckner SAP America In This Session... Learn how to get SAP CRM up and running - fast by using the Rapid-Deployment
More informationOverview of Portfolio Management Reporting Capabilities within PPM 5.0 at Molex Session: 2813. Troy Ward John Hoover
Overview of Portfolio Management Reporting Capabilities within PPM 5.0 at Molex Session: 2813 Troy Ward John Hoover Abstract This PPM education session will focus on best practices at Molex in Portfolio
More informationSAP Test Data Migration Server: Creating High-Quality Test Systems With a Reduced Set of Data. Peter Keller, Solution Management SAP AG
SAP Test Data Migration Server: Creating High-Quality Test Systems With a Reduced Set of Data Peter Keller, Solution Management SAP AG Agenda SAP TDMS Overview 1. Customer Situation and Challenges 2. Solution
More informationHow To Use Spera S/4Hana Cloud Project Services Edition
Feature Scope Description Document version: 1.03 2015-07-30 SAP S/4HANA, cloud edition - Feature Scope Description Document History The following table provides an overview of the most important document
More informationThe CRM Solution You'll Do Flips For Saves Time and Money and Increases Speed to Value
The CRM Solution You'll Do Flips For Saves Time and Money and Increases Speed to Value Implement and run only the processes you need today address your top CRM issues with a solution tailored to your specific
More informationEVOLVE Customer Relationship Management
EVOLVE Customer Relationship Management With EVOLVE CRM, optimize your sales resources, reduce administrative costs and achieve constistent customer-oriented busieness process Organization and deliver
More informationSAP HANA Reinventing Real-Time Businesses through Innovation, Value & Simplicity. Eduardo Rodrigues October 2013
Reinventing Real-Time Businesses through Innovation, Value & Simplicity Eduardo Rodrigues October 2013 Agenda The Existing Data Management Conundrum Innovations Transformational Impact at Customers Summary
More informationSAP HANA Live for SAP Business Suite. David Richert Presales Expert BI & EIM May 29, 2013
SAP HANA Live for SAP Business Suite David Richert Presales Expert BI & EIM May 29, 2013 Agenda Next generation business requirements for Operational Analytics SAP HANA Live - Platform for Real-Time Intelligence
More informationE-CRM Electronic Customer Relationship Management
What is ecrm? Unit II E-CRM Electronic Customer Relationship Management E-CRM Electronic Customer Relationship Management CRM over the internet. CRM is corporate strategy composed of Applications, Technology
More informationMicroStrategy Loyalty Platform Turnkey solution for the next generation of customer loyalty and engagement
MicroStrategy Loyalty Platform Turnkey solution for the next generation of customer loyalty and engagement Mobile Technology is a Driving Force in Retail Mobile technology will profoundly change consumer
More informationGetting Business Value from Customer Engagement. Chet Geschickter, Research Director Gartner Energy & Utilities Industries Research
Getting Business Value from Customer Engagement Chet Geschickter, Research Director Gartner Energy & Utilities Industries Research 1 How Gartner Delivers Value Gartner research helps clients review, develop,
More informationCLOUD MANAGED SERVICES FRAMEWORK E-BOOK
CLOUD MANAGED SERVICES FRAMEWORK E-BOOK TABLE OF CONTENTS 1 Introduction 2 2 Operational Insight 3 3 Cloud Management Process Control 4 4 Infrastructure, Application & Data Security 5 5 Continuous Improvement
More informationOrder Management: Overview and Solution Options
Order : Overview and Solution Options Sapient Corporation 2011 1 Order Title of : White Paper Overview Lorem ipsum and Solution dolor sit Options amet Order : Overview and Solution Options Many Multi-channel
More informationenterprise BI Phase 1
Tag line, tag line enterprise BI Phase 1 Dongyan Wang Sr. Director Dongyan Enterprise Wang Sr. Email: Director dongyan@netapp.com Enterprise enterprise BI Vision: The Central Intelligence for NetApp CIA
More informationOPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT
OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT KEY FEATURES Manage leads, configure vehicles, prepare quotes, submit invoice and process orders Capture customer, vehicle and service
More informationSAP Road Map for Retail. Mark Ledbetter Global Vice President, Retail Industry Business Unit
SAP Road Map for Retail Mark Ledbetter Global Vice President, Retail Industry Business Unit Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed
More informationHosted CRM Comparison Guide. Focus Research March 2009
Hosted CRM Comparison Guide Focus Research March 2009 Focus Research 2009 Salesforce.com Inc. SalesBoom Sage Software RightNow Technologies Inc. Oracle Salesforce On Demand CRM, SageCRM.com RightNow CX
More informationTECHNOLOGY VALUE MATRIX 2H2015 - CRM
R E S E A R C H N O T E D O C U M E N T P 1 4 9 S E P T E M B E R 2 0 1 5 TECHNOLOGY VALUE MATRIX 2H2015 - CRM A N A L Y S T S Rebecca Wettemann, Fernando Cruz T H E B O T T O M L I N E Customer relationship
More information1 Copyright 2011, Oracle and/or its affiliates. All rights reserved.
1 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Applications Integration, Oracle Fusion Applications Nigel King, VP Fusion Applications Functional Architecture Amy Andrews, Sr. Director,
More informationNew Software Strategies for Omnichannel Order Fulfillment
New Software Strategies for Omnichannel Order Fulfillment Presented by: Sponsored by: Greg Cronin & Nyle Morris 2014 MHI Copyright claimed as to audiovisual works of seminar sessions and sound recordings
More informationIntelligent Business Operations
Intelligent Business Operations Echtzeit-Datenanalyse und Aktionen im Zusammenspiel Dr. Jürgen Krämer VP Product Strategy IBO & Product Management Apama 23.06.2014 Helping Organizations Transform into
More informationCertified ERP Manager VS-1180
Certified ERP Manager VS-1180 Certified ERP Manager Certified ERP Manager Certification Code VS-1180 Vskills certification for ERP Manager assesses the candidate as per the company s need for implementing
More informationBUSINESS PROCESS Automation For Customer Loyalty PMS CRM CCD CEBP
BUSINESS PROCESS Automation For Customer Loyalty BI UC PMS CRM CCD CEBP Customer Relationship (CRM) The CRM system can be used to coordinate the work of sales, marketing and service staff and to increase
More informationOpen Source e-commerce
Open Source e-commerce Optimize sales with an awesome online store. Online Demo OpenERP e-commerce is unlike anything you have ever seen before. Get an awesome catalog of products and great product description
More informationSAP Web Channel Experience Management 2.0 Overview AFSUG - CRM 2012
SAP Web Channel Experience Management 2.0 Overview AFSUG - CRM 2012 Agenda Business Environment SAP Web Channel Experience Management 2.0 E-Commerce & E-Marketing E-Service Platform Summary Business Environment
More informationDemonstration of SAP Predictive Analysis 1.0, consumption from SAP BI clients and best practices
September 10-13, 2012 Orlando, Florida Demonstration of SAP Predictive Analysis 1.0, consumption from SAP BI clients and best practices Vishwanath Belur, Product Manager, SAP Predictive Analysis Learning
More informationR EDEFINING CUS T OM E R CONTACT CIRRUSPHERE ENABLING YOU TO BE PART OF THE CLOUD-BASED CONTACT CENTRE OPPORTUNITY
R EDEFINING CUS T OM E R CONTACT CIRRUSPHERE ENABLING YOU TO BE PART OF THE CLOUD-BASED CONTACT CENTRE OPPORTUNITY Market Opportunity According to Contact Babel in December 2011 there were 650,000 contact
More information