Second CRM Startup Pack

Transcription

1 Second CRM Startup Pack An Introduction Making Businesses Profitable /secondcrm

2 CRM for Startups Early stage Startups only focus on the idea and product and customer development is usually left for later Its not too difficult to setup a pre registration page and link with some sort of CRM to collect some likely customers or who can help in early testing By the time you are ready to launch beta, you may already have 100 s or even 1000 s who are waiting for some news from you Customer Development is the Name of the Game!!

3 CRM for Startups Using CRM its easy to Filter or Categorise the Customers, by region, age, interest, etc Keep them updated (hooked), with regular newsletters or updates, etc Once MVP is ready they ll be the first ones to give you the valuable feedback, and over time will be your first Customers CRM helps you to taking them with you in regular future business operations (Billing, Customer Support, etc)

4 Examples of Second CRM Usage Customer Feedback Management Online Form Auto assignment of tickets, based upon selected Subject, or any other parameter. Auto creation of tickets, for all s received at specific addresses. SMS Messaging Covering All featured phones. Phone / Tollfree Converge traditional channels with online, in one central system. Manual / Auto assign to Agents

5 Examples of Second CRM Usage Multi Channel Sales Management Online Selling ipad / iphone based POS Square like device for any time any place POS based Payment Send Invoice and link to Customers to pay online. Online Sale completed via Payment gateway, stored in Second CRM Centralised Sales Management Common Customer Database, across Channels, can be used for Segmented Marketing & providing Customer Support Consolidated Sales and Financial Reporting SMS Payment Covering even feature phones. Phone / Tollfree Phone based Payment, using Contact centre.

6 Examples of Second CRM Usage Multi Channel Contact Centre Online Click 2 Call SMS Messaging Customer send Message, Agent Call back. Phone / Tollfree Converge traditional channels with online, in one central system. User enters his number, initiate two Calls, connecting him to Contact Centre agent Access to Customer History Complete interaction log stored in CRM Inbound Support / Outbound Telemarketing

7 Examples of Second CRM Usage Online Selling of Programmes / Trainings 1 based Payment Send Invoice and link to Customers to pay online. Manage Event Calendar Manage Registrations Online Event Calendar Online Registration Reports & Charts

8 We are a Startup too Started just like you and learnt the hard way that Managing Business Operations are equally important for our success Putting procedures and systems in place early help you manage growth with much better results Traditionally CRM Systems are expensive and only meant for Large companies, but with Cloud its now in the reach even startups so better take advantage Second CRM vowed to help Startups with its Free Startup Pack and CRM Acceleration workshops

9 The Solution Brief For Startups (up to 10 Staff) IT Not Required (Fully cloud based) Any device Any where (HTML5) Free for One Year (No Obligation afterwards)

10 Second CRM Startup Pack What Startup Gets What s the deal? Subscription to Second CRM ENTERPRISE for 12 months (2 End Users + 1 Admin User) Implementation Support (Over , Skype or Phone) for up to 2 weeks Ongoing Technical and Customer Support for 12 months Listing in Second CRM website Startup section and a Blog post on Second CRM Blog under Startups * Coverage in Second CRM Startup Monthly Newsletter and exclusive invitations to Second CRM events * Eligibility MUST be a registered Business (anywhere in world), for not more than 3 years Less than 10 staff Less than US$1 million funding Less than US$1 million revenue Fill online Registration Form ( and Accept the Terms of Agreement What Startup Gives (Help ) At least 1 Advice every month on how to Improve Second CRM [Product or Business] At least 1 Referral every month to a Startup or Small Business to subscribe to Second CRM Startup Pack A Testimonial to be added on Second CRM website (after 3 months of using Second CRM)

11 Second CRM Features Second CRM ENTERPRISE Staff Social Network (Intranet) Leads and Sales Pipeline Management Account & Contact Management Sales Activity Tracking Standard and Custom Reports Web Mail with Templates Calendaring & Task Management Google Apps Integration Send SMS Messages Teams and Role permissions Product & Services Management Quotes, Sales Orders & Invoices Campaigns and Customer Surveys Leave Management Content Library (Documents) Custom Dashboard & Charts Configurable Workflows Mobile web access Manage Service Contracts Track Service Requests Purchase Orders and Vendor Management Delivery and Inventory Management Bills, Payment and Receipts Project Management Capture Web site leads API for Application Integration Includes 12 months subscription for 2 CRM users + 1 admin user (including technical support) Integration with website landing / pre-register page Unlimited data records & 1GB file storage Optional (Paid ) Add-ons Add-on 30% discount (max 10 CRM users) Application 30% discount Additional 30% discount

12 Get Started NOW Register for Second CRM Startup Pack at

13 Thank You Questions & Answers Soft Solvers Solutions Phone: (MY), (SG) Web: Making Businesses Profitable /secondcrm