SAP CRM RAPID DEPLOYMENT SOLUTION. Package Overview

Transcription

1 SAP CRM RAPID DEPLOYMENT SOLUTION Package Overview

2 Agenda About Acorel Introduction of Rapid deployment Solution RDS for SAP CRM Overview Solution RDS - Timeline Implementation Costs RDS - Summary 2

3 3 About Acorel SAP CRM specialist Only experienced consultants Professional Result driven Innovative

4 Agenda About Acorel Introduction of Rapid deployment Solution RDS for SAP CRM Overview Solution RDS - Timeline Implementation Costs RDS - Summary 4

5 5 Introduction Rapid Deployment Solution Preconfigured SAP solution An affordable, flexibly priced solution, with multiple deployment options Rapid delivery in as little as eight weeks Reducing TCI and TCO A clear path to your full CRM vision

6 6 Create you CRM solution

7 Agenda About Acorel Introduction of Rapid deployment Solution RDS for SAP CRM Overview Solution RDS - Timeline Implementation Costs RDS - Summary 7

8 8 RDS for SAP CRM Overview Solution *Only for existing ERP (SD) customers

9 9 RDS for SAP CRM Sales Solution Top of mind issues of a Salesperson Close deals faster Consistently make quota Focus on profitable customers Maintain a healthy pipeline Forecast accurately You want a CRM Solution that Helps you to be more productive and efficient Gives you one place to go to manage all your sales activities and prepare for your sales meetings Makes it easy to obtain reports: pipeline, revenue, forecast, etc. Is fast, affordable, and easy to use Is a proven solution that works and that others are using

10 10 RDS for SAP CRM Sales Solution Account and contact management Activity management Opportunity and pipeline performance management Integrated ERP order and quotation management* Lead management Sales reporting** Integration with customer s SAP ERP system* (or master data import in case of CRM standalone deployment) *optional; only for existing SAP SD customers; ** optional Interactive Reporting

11 11 RDS for SAP CRM Sales Solution Comprehensive account management Account hierarchies Account fact sheets Keep track of past, present and planned activities Opportunity and pipeline performance management Sales assistant for repeatable sales processes and compliance with sales policies Interactive pipeline analytics What-if analysis and scenario planning ERP Quotations and Orders* Direct access to SAP ERP quotes and sales orders and accurate pricing information * Only for existing SAP SD customers

12 12 RDS for SAP CRM Sales Solution Interactive sales reports Pipeline performance reports: analyze sales performance and revenue projections versus sales targets and quotas Out-of-the box CRM Interactive Reports : Active Accounts Accounts with open activities Accounts with open opportunities Closed opportunities Opportunity sources Opportunity pipeline Win/loss analysis by reason Lead status analysis Lead origin analysis Generate custom reports and share Powerful reporting tools Report by team and individual View any search result list as a chart Export any table to Microsoft Excel

13 13 RDS for SAP CRM Service Solution Top of mind issues of a Service Professional Resolve customer issues quickly Easily access and share relevant knowledge Increase productivity of customer service agents Increase customer loyalty You want a CRM Solution that Enables your service agents to resolve customer issues quickly Provides contextual knowledge to support your service agents Increases service agent productivity Is fast, affordable, and easy to use Is a proven solution that works and that others are using

14 14 RDS for SAP CRM Service Solution Account and contact management Activity management Service request management Service request assignment and routing Knowledge base management Service reporting* Integration with customer s SAP ERP system** (or master data import in case of CRM standalone deployment) *optional Interactive Reporting **only for existing SAP SD customers;

15 15 RDS for SAP CRM Service Solution Intuitive user interface designed for contact center users SAP CRM s Interaction Center WebClient Multi-channel support for phone, , fax (computer-telephony integration (CTI) and fax integration are not part of implementation services) History of customer interactions with Account Fact Sheet Pre-defined and letter templates Service request management Register and resolve customer queries and issues Manual or rule-based assignment and routing of service requests Easy to change or create new rules using Rule Modeler

16 16 RDS for SAP CRM Service Solution Contextual and easily accessible knowledge base Key words or category search One-click to send knowledge article s Simple content creation Easy to categorize Multilingual support Open interface available for importing content from 3rd party content sources (not part of implementation services)

17 17 RDS for SAP CRM Service Solution Interactive service reports Out-of-the box CRM Interactive Reports : Service Requests by Account, Status, and Priority Interaction Records by Account and Category Generate custom reports and share Powerful reporting tools Report by team and individual View any search result list as a chart Export any table to Microsoft Excel

18 18 RDS for SAP CRM Marketing Solution Top of mind issues of a Marketer Increase customer demand Align better with sales Connect better with target audiences Leverage digital channels Increase customer loyalty You want a CRM Solution that Accurately identifies customer segments and generates target lists Makes campaign development and execution easy Helps you to better support your sales force Is fast, affordable, and easy to use Is a proven solution that works and that others are using

19 19 RDS for SAP CRM Marketing Solution Account and contact management Activity management Campaign management Segmentation & List Management Lead management Marketing reporting* Integration with customer s SAP ERP system** (or master data import in case of CRM standalone deployment) * optional Interactive Reporting **optional; only for existing SAP SD customers;

20 20 RDS for SAP CRM Marketing Solution Target the best customers Accurate targeting and List Management Intuitive Water Fall Segmentation External List Importing Simplify campaign management Hierarchical Marketing planning Task Management and Campaign Templates Integrated Multichannel Execution Better support the sales force Integrated lead management Automated lead distribution Collaborative marketing calendar

21 21 RDS for SAP CRM Marketing Solution Interactive marketing reports Out-of-the box CRM Interactive Reports : Campaign effectiveness Lead status analysis Lead origin analysis Marketing contact list Marketing contact summary Generate custom reports and share Powerful reporting tools Report by team and individual View any search result list as a chart Export any table to Microsoft Excel

22 Agenda About Acorel Introduction of Rapid deployment Solution RDS for SAP CRM Overview Solution RDS - Timeline Implementation Costs RDS - Summary 22

23 23 RDS - Timeline

24 Agenda About Acorel Introduction of Rapid deployment Solution RDS for SAP CRM Overview Solution Timeline Implementation Costs RDS - Summary 24

25 25 Implementation Costs *Only for existing ERP (SD) customers ** Lead Management is optional for Sales or Marketing. If the choice will be made for the solution Sales and Marketing, the costs of Lead Management will be one time.

26 26 RDS - Summary *Only for existing ERP (SD) customers **Actual duration dependent on the number of packages implemented.

27 27 RDS - Summary Robust functionality Rapid deployment Reduced complexity Flexible pricing Predictable costs Deployment options Greater security Foundation for growth

28 28 Do you want to start super quickly with SAP CRM? Try SAP CRM for 30 days, free of charge! More info:

29 CONTACT ACOREL Zwanebloemlaan GD Amsterdam T +31 (0) F +31 (0)