PCC Presentation. USPS Returns Solutions

Transcription

1 PCC Presentation USPS Returns Solutions 1

2 USPS Returns Value Statement Convenience Access Visibility Trusted and secure Reliability 2

3 Why USPS Returns? A low cost provider for small packages Free and easy to use package tracking Easy to get return labels in the hands of consumers Facilitates the creation and receipt of return labels to consumers Pricing flexibility 3

4 Visibility Merchant s Needs -Reduces call center costs if the consumer can check on the delivery status of a return package online -Improves inventory logistics if the merchant knows when a package will be returned Automated Payment Method -Eliminates manual labor costs -Allows for more accurate billing Detailed Reporting -Receiving accurate billing information helps the merchant manage their budget Predictable Delivery -Improves turnover time of inventory -Reduces consumer call volume Trust and Security -Protection of assets is essential to any business 4

5 Returns Experience Exceptional Customer Returns Experience Deposit Volume Delivery Time & Price Payment Return Labels 5

6 USPS RETURNS PORTFOLIO Merchandise Return Service (MRS) USPS Return Services-Scan Based Payment (SBP) Parcel Return Service (PRS) Parcel Return Service-Full Network Bulk Parcel Return Service (BPRS) Return On Your Own (ROYO) 6

7 Merchandise Return Service 1. MRS Labels Distributed 2. USPS Accepts Return 3. Returns Processed by USPS 4. Returns Individually Weighed & Rated 5. Return Delivered to Merchant 7

8 USPS Return Services (Scan Based Payment) 1. Customer Creates/Receives Labels 2. Package Enters Mail Stream- Label Scanned 3. Packages Sampled 4. Pricing Calculated Based on Sampling 5. Packages Delivered to Return Destination 8

9 Parcel Return Service 1. Packages Picked up from Household OR Dropped off at Nearest Post Office 2. Scans Captured at Origin Post Office or Origin Processing Center 3. Acceptance Scan Data Provided to Merchant 4. Packages Picked up by PRS Provider 9

10 PRS-Full Network 1. Customer Creates/Receives Labels 2. Package Enters Mail Stream- Label Scanned 3. Packages Sampled 4. Pricing Calculated Based on Sampling 5. Packages are Delivered Directly to the Permit Holder 10

11 Bulk Parcel Return Service Unopened / Undeliverable 1. Package Undeliverable-as- Addressed 2. Routed Back to Merchant s Return Address 3. BPRS Flat Fee Collected at Delivery Unit 4. Packages Delivered to Merchant s Return Address 11

12 Bulk Parcel Return Service Opened / Relabeled 1. Customer Receives BPRS Label 2. Package Enters Mail Stream- Label Scanned 3. BPRS Flat Fee Collected at Delivery Unit 4. Package Delivered to Return Destination 12

13 USPS Returns Let s Get Started Introduction of Returns Solutions Five Step Program: 1. Are you a small, medium or large returns merchant? 2. Choose the best returns solution based on delivery time and price 3. Establish payment method 4. Select your return label print method 5. Advise customers how to deposit return packages 13

14 First Step: Volume Volume under 10,000/year Merchandise Return Service Parcel Return Service Return on Your Own (ROYO) Volume over 10,000/year USPS Return Services Merchandise Return Service Parcel Return Service Parcel Return Service-Full Network Bulk Parcel Return Service 14

15 Second Step: Delivery Time - Volume under 10,000/year Air Eligible Merchandise Return Service (MRS) MRS Priority Mail MRS First-Class Mail MRS First-Class Package Service Ground Merchandise Return Service MRS Standard Post MRS Package Services o o o Media Mail Library Mail Bound Printed Matter Parcels Parcel Return Service 15

16 Second Step: Delivery Time - Volume over 10,000/year Ground Merchandise Return Service Individually weighed and zone-rated MRS Standard Post MRS Bound Printed Matter MRS Media Mail MRS Library Mail Parcel Return Service USPS Return Services Ground Return Service PRS-Full Network (50,000/year) Bulk Parcel Return Service Standard Mail machinable parcels Parcel Select Lightweight machinable parcels Return on Your Own (ROYO) * Standard Post Return Service 16 Air Eligible Merchandise Return Service Individually weighed and zone-rated MRS Priority Mail MRS First-Class Mail MRS First-Class Package Service USPS Return Services Priority Mail Return Service First-Class Package Return Service Return on Your Own (ROYO) * First-Class Parcel Return Service * Priority Mail Return Service

17 Third Step: Payment Advance Deposit Account Pay by check, cash, money order or debit card Local account at each delivery site Merchandise Return Service Bulk Parcel Return Service Centralized Account Processing System (CAPS) Trust: ACH transaction or Fed Wire Debit your bank account via ACH Required for: USPS Return Services (debit) Parcel Return Service-Full Network (debit) Optional for: Merchandise Return Service Bulk Parcel Return Service 17

18 Fourth Step: Return Labels Merchandise Return Service Click-N-Ship for Business USPS Web Tools API USPS Merchant Returns Label Tool Privately Printed (must be certified) USPS Return Services USPS Merchant Returns Label Tool Privately Printed (must be certified) Parcel Return Service Privately Printed (must be certified) PRS-Full Network USPS Merchant Returns Label Tool Privately Printed (must be certified) Bulk PRS Privately Printed (must be certified) Return on Your Own (ROYO) Privately Printed 18

19 Return Label Printing Options Cloud The Merchant Returns Label Tool features a customized URL that direct users to the USPS Merchant Returns Label Tool Customer self-service URL can be posted on the merchants website or ed to their customer - allows customer to create their own label. The Call Center URL allows the agent to input customer information & generate a PDF image of label 19

20 Return Label Printing Options - API The merchant has the option to use their own website to call Web Tools (API) or USPS Merchant Return Label Tool (API) in order for the consumer to create labels Merchants can keep the same look and feel on their website while still allowing the consumer to create labels using the returns tool An API is available for both Merchandise Return Service & USPS Return Services Returns Web Service Return Labels could be created here while using Merchant s User Interface 20

21 Return Label Formats Merchandise Return Service label format: Addressed to the postage due unit. A unique Intelligent Mail package barcode (IMpb ) 21 USPS Return Services label format: Permit holder s delivery address A unique IMpb

22 Return Label Formats PRS label format: Parcel Return Service legend with permit holder s name and permit number A unique IMpb Delivery address with unique PRS ZIP Code (569 prefix) PRS barcode with NDC ZIP USPS PARCEL RETURN SVC 22 PRS-Full Network Label Format: Permit holder s delivery address A unique IMpb

23 Visibility Enhanced tracking Better Prices Improved processing Access to Enhanced features 23

24 Fifth Step: Deposit Drop off at Post Office Merchandise Return Service USPS Return Services Parcel Return Service Parcel Return Service-Full Network Free Package Pickup Merchandise Return Service USPS Return Services Parcel Return Service PRS-Full Network 24

25 COMPETITORS CAN T COMPETE WITH USPS RETURNS 25