Unique Technology Needs of Small & Medium ecommerce Sellers

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1 8/18/14 Unique Technology Needs of Small & Medium ecommerce Sellers Amine Khechfé General Manager and Co-founder, Endicia Agenda Who is Endicia? What is a Technology Platform? Why is a Technology Platform Important? Technology and Returns 2 1

2 Who Is Endicia? The leading provider of ecommerce shipping solutions Supports the USPS by providing technology to print mailing and shipping labels with postage - - We are a trusted, long-time partner of the USPS and support all mail classes and rates through our software, partners and resellers Responsible for 15% of all USPS Priority Mail and 20% of all USPS International parcels Trusted and innovative leaders - Over 25 years of postal technology experience - Automation and integration of shipping labels and customs forms - Timely new products and services - Streamlined shipping and mailing for maximum efficiency and savings $3 $2 $2 $1 $1 $- Total Postage Printed in Billions, US$ All Others Endicia * Sources: US Postal Service data, ; Endicia financial data, Not A One-Size-Fits-All Market SOHO SMB Medium-High Volume Shippers Endicia Warehouse Platinum Shippers Profile 1-20 packages/day; SOHO, SMB packages/day; medium-high volume shippers packages daily; UPS/FedEx shippers with free carrier software Shipping Needs Basic USPS shipping simple integration Dedicated USPS shipping Pick & pack Batch print Multi-carrier software Rate comparison System performance Needs 3rd party, custom File, database UPS, FedEx, Online Marketplace Service Benefits Simplify shipping Save time Reduce costs Integrate with existing sys Reduce costs Be more efficient Reduce costs Be more efficient Provide a choice 4 2

3 What is a Technology Platform? The internet fuels global commerce; shipping enables it etailers Marketplaces Online Catalogs Warehouse Shippers Endicia Shipping Technology Platform API Desktop Online Mobile APIs & Integrated Partners Other Carriers / Consolidators 5 API Desktop Online Mobile APIs & Partners 6 3

4 Signup, Login, Authentication Preferences / Configuration Label Compliance Customization (Rating, Rules) API Desktop Online Reporting, Mobile Account / User APIs Batch & Partners Payments Analytics, Audit Access Rules Management Address Book Security Integrated Help / Tech Support 7 Signup, Login, Authentication Preferences / Configuration Payments Small businesses need payment Label options Compliance Customization (Rating, Rules) Credit Card ACH Direct Debit Withdrawal Reporting, ACH Credit Account (or / User Push) Batch Analytics, Audit Access Rules Management Wire Transfer Bill Me Later Integrated Address Book CAPS Trust Accounts Help / Tech Official Mailing Security Account System Support (OMAS) 8 4

5 Signup, Login, Authentication Preferences / Configuration Payments Label Payment options Compliance provide Customization (Rating, Rules) customers with: Quick start: print & manage Reporting, postage Account on day / User 1 Batch Analytics, Audit No lengthy Access contracts Rules Management Fraud protection: instant account holds if suspicious Integrated Address Book Help / Tech Security Support 9 Multiple options from a single platform Signup, Login, Authentication Preferences / Configuration Label Customization Compliance (Rating, Rules) Payments Reporting, Analytics, Audit Account / User Access Rules Batch Management Address Book Security Integrated Help / Tech Support 10 5

6 Partner integrations grow the Signup, Login, Preferences / postal market Authentication & help customers: Configuration Embed shipping into familiar, existing environments Label Compliance Customization (Rating, Rules) Connect with multiple marketplaces easily Reporting, Account / User Grow the postal customer base Payments Analytics, Audit Access Rules quickly Address Book Security Batch Management Integrated Help / Tech Support 11 Partners are Key E-commerce Multi-carrier shipping Order mgmt & fulfillment ERP & CRM WMS, TMS, other Endicia has over 200 ecommerce partners 12 6

7 The Right Technology is Essential 13 Shipping/Mailing Technology ecommerce Platform businesses must make the returns process easy for their customers. Signup, Login, Preferences / Authentication A Configuration recent survey says: Customers want: Label Customization Compliance (Rating, Rules) Payments Reporting, Analytics, Audit Account / User Access Rules Batch Management Address Book Security Integrated Help / Tech Support 14 7

8 Technology Improves the Returns Process Scan-based Payment Returns Pilot Program Launched in January 2014 Postage is paid only if and when the return label is used The benefits: Positive Experience: hassle-free returns Save Money: no risk of losing money on unused postage labels Save Time: avoid spending time monitoring and requesting refunds for pre-paid labels that are never used Convenience: print scan-based return labels from within the Endicia platform Access to low USPS rates Variety of mail class options available 15 Technology Simplifies the Returns Process Scan-Based Payment Returns Market Use Examples: Fashion and Apparel Scenario #1: Return label included inside original outbound package Buyer decides to return product Places conveniently enclosed return label on package Hands package to USPS carrier Merchant is charged for postage upon label scan Buyer decides to keep product Discards return label and Merchant is never charged Scenario #2: Return label ed at Buyer request Buyer decides to return product Requests return label be sent via Package conveniently handed to USPS carrier Merchant is charged return postage upon label scan Buyer forgets or decides not to complete the return Merchant is never charged Result: A positive returns experience for and no unnecessary shipping costs for Merchants 16 8

9 Technology Improves Cross-Border Returns v Canadian u US Merchants 1. US-based merchant creates and sends a Canada Post label 2. Canadian buyer places the label on the box and drops it off at one of the many Canada Post locations. 17 Technology Improves Cross-Border Returns US Merchant-Based Returns from Canada Advantages: Ease of use select from a previous shipment to re-create a label or create a new one manually You are in control send your buyers pre-paid labels with pre-filled export documentation Visibility all shipments contain end-to-end tracking No double taxation our labels contain proper markings and indicators to avoid extra taxation Easy Access use an API for direct integration into your current solution or via our web or desktop application 18 9

10 Summary The right technology platform helps businesses by providing access to: Multiple Postal Carriers, Consolidators, Resellers Software options for differing business needs Multiple payment methods Hundreds of integrated partners to serve differing and growing business needs Domestic and Cross-border Outbound and Returns Shipping options An e-commerce eco-system 19 thanks! Amine Khechfé General Manager and Co-founder, Endicia 10