EMDEON PATIENT CONNECT TM

Transcription

1 EMDEON PATIENT CONNECT TM Patient Billing & Payment Solutions for Channel Partners Simplifying the Business of Healthcare

2 Discover the Power of an Emdeon Partnership A seismic shift is underway. Patients continue to bear more responsibility for direct payment of their healthcare costs and are now front and center in the payment and reimbursement process. With the focus changing from major payers to patient-consumers, the question is are you ready? At Emdeon, we can help. Emdeon Patient Connect TM, our comprehensive suite of Patient Billing & Payment Solutions, simplifies and automates patient billing and payment processes to address the challenges associated with billing and collecting patient receivables. The result? Increased self-pay collections, improved operational efficiencies and reduced administrative costs - all with less effort and paperwork. Emdeon Patient Connect Fast, full-color statement printing and mailing Convenient return mail management Automated lockbox services Easy-to-access electronic storage of billing files Cost-effective online billing and payment receipt Integrated point-of-service payment collection Economical pay-by-phone service Secure credit card processing 340,000 Providers 81,000 Dentists 5,000 Hospitals 60,000 pharmacies 125 labs 600 Channel Partners 1,200 Payers 150,000,000 Patients More Value with End-to-End Solutions Emdeon can help automate and simplify patient billing and payment processes for your providers. But why stop there? Our integrated portfolio of revenue and payment cycle management solutions can also help streamline key administrative tasks from the initial patient encounter through reimbursement and final payment. When you partner with Emdeon you not only get the powerful, flexible solutions today s providers require, but you get them all from a single source. By automating Patient Access Management, Claims Management, Remittance & Payment Management and Patient Billing & Payment Management, providers are able to improve efficiency, reduce costs, increase cash flow and more efficiently manage the complex revenue and payment cycle process. As a leading provider of solutions that connect payers, providers and patients in the U.S. healthcare system, Emdeon is Simplifying the Business of Healthcare. 03

3 Emdeon ExpressBill Services TM Custom, full-color statement printing and mailing can improve cash flow through prompt, easy-to-understand billing Emdeon ExpressBill Services is your one-stop source for fast, effective statement processing, printing and mailing. Since Emdeon ExpressBill Services integrates with advanced presorting software and eliminates the need for preprinted forms, statement delivery is accelerated. Getting statements to patients more quickly helping your provider customers get paid faster. Ease your returned mail burden By utilizing Emdeon Address Cleansing Services featuring USPS NCOA Link technology, outdated patient address information is corrected before it enters the mailstream. Save money by communicating with your patients directly through their statements Using advanced printing technology, Emdeon can print statements that include customized messages at the batch, group or individual statement level to eliminate the need for additional mailings. Provides clear, concise financial statements Can help improve cash flow through prompt billing Can help reduce bad debt by decreasing undeliverable mail Speeds collections using the most current address information available Emdeon Return Mail Manager TM Convenient return mail management can help speed collections by automating the skip tracing process Emdeon Return Mail Manager can help save time and speed collections by automating the skip tracing process for undeliverable mail. Instead of receiving returned mail at your providers facility, each piece is returned directly to our processing center to identify the current address and resend the updated statement. Improve efficiency and profitability Emdeon Return Mail Manager can help simplify the daily work for your provider customers by eliminating the burden of return mail handling. We use powerful search methods to locate the most up-to-date address available and make sure important documents reach their patients. Quick and powerful analysis of returned items A detailed report that lists the status of each account is also provided which can be forwarded directly to a revenue recovery partner. Improves efficiency by eliminating return mail handling at the facility level Can help speed the collections process Can assist in improving cash flow by identifying new addresses more quickly Reduces the cost of managing returned mail Emdeon is a non-exclusive Limited Service Provider Licensee of the USPS. The following trademarks are owned by the USPS : NCOA Link, U.S. Postal Service, and USPS. AD #

4 Emdeon Patient Lockbox TM Efficient lockbox services can help providers get paid faster by automating patient payment depositing and posting Emdeon Patient Lockbox automates the process of depositing, posting and managing patient payments received through the mail to help your provider customers get paid faster and cut costs while virtually eliminating most errors. Maximize staff efficiency With Emdeon Patient Lockbox, office staff no longer wastes time sorting and opening mail, posting patient payments, creating deposit tickets or making trips to the bank. Instead, our solution efficiently processes mailed payments in strategically located facilities where they are sorted, processed and rapidly deposited into your providers existing bank accounts. Save time and money with fewer exceptions The Emdeon Patient Lockbox exception management system is an online tool that leverages historical patient statement data to significantly reduce the number of exceptions normally caused by missing statement remittance information. Improves cash flow and speeds funds availability with faster processing of payments Reduces administrative costs Increases operational efficiencies by eliminating the management of complex paper payment processes Improves quality by reducing posting errors Emdeon Document Archive TM Electronic storage of billing files accelerates response time with fast access to patient statements Emdeon Document Archive lets staff easily view statements and documents using their online browser to streamline patient response time. Providers can resolve inquiries quickly and easily with Emdeon Document Archive s fast access to high quality patient statements which are available online 24/ 7. Combine long-term storage and real-time recall Emdeon Document Archive provides online access to patient statements with full name, account number and date range search capabilities. After you forward your billing files, we ll print and mail your statements. Then Emdeon Document Archive can maintain documents for your convenience. For longer term storage needs, we offer PDF versions that can be sent directly to providers for retrieval and storage on internal systems. Put your valuable data to work Emdeon Document Archive users improve the patient experience by providing, fast, accurate and informed responses to billing questions. The ability to quickly locate and view electronic versions of the same billing documents your patients have in their hands enhances communication and saves your staff valuable time. Provides more efficient patient communication Enhances customer service Facilitates faster payments Reduces record storage maximizing floor space 07

5 Emdeon Patient Pay Online TM Online billing and payment can help providers reduce A /R days, experience fewer support calls and lower collection costs Emdeon Patient Pay Online is a secure and convenient way to provide online billing, payment and account management for your patients. With Emdeon Patient Pay Online, patients can conveniently view and pay their bill virtually anytime, anywhere using a web browser. Through updates that link patients to your website, they gain direct access to their account information and the ability to submit payments online. Improve cash flow and reduce the cost of payment acceptance Emdeon Patient Pay Online can help you save money by redirecting payment collection to a self-service option that is fast and easy for patients to use. In addition, this solution can reduce A/R days since patients can make payments with the click of a mouse without the hassle of purchasing stamps, writing a check or mailing their payment. Balance discount capability to encourage quick payment To provide an incentive for patients to pay more quickly, you can offer balance discounts* with Emdeon Patient Pay Online to lower the patient balance if the patient meets the discount eligibility requirements at the time of payment. Can assist in accelerating and increasing patient collections Can help reduce customer support calls Gives patients more convenient payment choices Can help lower collection costs * Emdeon Patient Pay Online customers are not required to implement balance discounts. Balance discounts/credits offered to patients are incurred by the provider. Emdeon does not reimburse providers/customers for balance discounts provided to patients. Emdeon ecashiering TM Point-of-service payment collection simplifies enterprise-wide revenue management with one integrated, web-based system Emdeon ecashiering is an integrated, web-based payment collection and management system that allows your provider customers to accept patient payments from multiple locations within their organization. Various payment methods can be accepted such as credit cards, check cards, echecks and ACH transactions in addition to physical payments such as cash, checks and money orders. Each day s payment activity is automatically posted into their system to eliminate manual posting and reconciliation tasks. More capability to offer balance discounts to encourage prompt payments With Emdeon ecashiering, you can offer balance discounts* to provide an incentive for patients to submit payments more quickly, improving cash flow and reducing the risk of bad debt. Flexible options and compatibility With Emdeon ecashiering, office management will receive real-time transaction reporting with the ability to generate custom reporting that can be shared throughout your organization. Can help accelerate and increase patient collections Can facilitate an increase in the speed of payment capture Saves time by automating manual payment posting Provides dashboard reporting of patient payment activity (ability to track, audit and control patient payments) * Emdeon ecashiering customers are not required to implement balance discounts. Balance discounts/credits offered to patients are incurred by the provider. Emdeon does not reimburse providers/customers for balance discounts provided to patients. 09

6 Emdeon Voice Pay TM Economical pay-by-phone service reduces the cost of accepting patient payments by redirecting calls normally handled by customer service Emdeon Voice Pay is an automated, interactive phone service that allows patients to make payments towards their outstanding balance from virtually anywhere, anytime over the phone. More payment flexibility Emdeon Voice Pay helps improve patient satisfaction by providing more payment flexibility. Patients can use their credit card, debit card or checking account information to make a payment. Emdeon Voice Pay enables patients to quickly make payments over the phone whether your providers business offices are open or closed. More cost savings Emdeon Voice Pay also improves profitability by automating the payment collection process. Providers can realize cost savings after implementation by redirecting calls normally handled by customer service to Emdeon Voice Pay. Increases profitability by providing an economical payment collection channel Improves patient satisfaction with an additional flexible payment option Increases staff productivity by automating payment collection Virtually eliminates manual processing errors by automating payment collection Emdeon Merchant Services TM Secure credit card processing routes transactions more efficiently to help you keep more of what you collect Emdeon Merchant Services is a secure and reliable debit and credit card processing solution that can lower the cost of accepting patient payments. Increase efficiency with powerful reporting and payment posting capabilities Emdeon Merchant Services is even more valuable when used in conjunction with Emdeon s complete, integrated patient billing and payment solution, Emdeon Patient Connect. The combination of Emdeon Merchant Services and Emdeon Patient Connect provides a turnkey solution for patient billing and payment, including a postable 835 (or other file format) to automate the entire patient billing and payment process. Working together to deliver more value Emdeon is collaborating with Chase Paymentech, a global leader of payment processing, to simplify patient payment processing. Selecting Chase Paymentech and Emdeon Merchant Services for credit card processing provides direct access to the leading credit card networks and routes transactions more efficiently to help you keep more of what you collect. Emdeon Merchant Services also improves forecasting with simple, transparent pricing. Provides direct access to the leading debit and credit card networks to lower costs and increase efficiencies Can help simplify reconciliation Can increase operational efficiencies Improves forecasting with simplified, transparent pricing Emdeon Merchant Services is a credit and debit card processing solution offered by Emdeon Business Services, LLC. Chase Paymentech is only one of the credit card processors that can integrate with Emdeon Patient Connect. Please consult an Emdeon representative for information about all available credit card processing services. Merchant Services capabilities listed are applicable when selecting Chase Paymentech s credit card processing systems and network. 11

7 Emdeon Patient Connect TM Emdeon ExpressBill Services TM Fast, full-color statement printing and mailing Emdeon Return Mail Manager TM Convenient return mail management Emdeon Patient Lockbox TM Automated lockbox services Emdeon Document Archive TM Easy-to-access electronic storage of billing files Emdeon Patient Pay Online TM Cost-effective online billing and payment receipt Emdeon ecashiering TM Integrated point-of-service payment collection Emdeon Voice Pay TM Economical pay-by-phone service Emdeon Merchant Services TM Secure credit card processing Emdeon is a leading provider of revenue and payment cycle solutions that connect payers, providers and patients to improve healthcare business processes. To learn more about our company, our services and our commitment to improving healthcare, visit our website at Emdeon Business Services LLC. All rights reserved. EMDA rev Lebanon Pike, Suite 1000 Nashville, TN USA vendorsales@emdeon.com