SHAR ह रक ट ड.घ आ.. भ रत

Transcription

1 भ रत सरक र अ त र वभ ग सत श धवन अ त र क श र Government of India Department of Space Satish Dhawan Space Centre SHAR ह रक ट ड.घ आ.. भ रत SRIHARIKOTA P.O , AP, INDIA ट लफ न: Telephone: फ स: Fax: GOVERNMENT OF INDIA :: DEPARTMENT OF SPACE SATISH DHAWAN SPACE CENTER SHAR :: SRIHARIKOTA SRI POTTI SREERAMULU.NELLORE DISTRICT (A.P) TENDER NOTICE NO. SDSC SHAR/HPS/PT/11/ On behalf of President of India, Head Purchase and Stores, SDSC SHAR, SRIHARIKOTA invites on line quotations for the following: Sl No SHAR SPP e-procurement [Two Part basis] SHAR RO e-procurement [Two Part basis] Ref. No. Description Qty. SHAR RO e-procurement [Two part basis] 04 SHAR CMD e-procurement [TWO part basis] 05 SHAR RO e-procurement [TWO part basis] 06 SHAR RO e-procurement [TWO part basis] 07 SHAR RO e-procurement [TWO part basis] 08 SHAR RO e-procurement [TWO part basis] 09 SHAR SPP e-procurement [SINGLE part basis] Fabrication, Transportation, Erection & Commissioning of Transfer Car, Instrumentation & Control Systems, i MCC and accessories Computer Service Contract for Facility Management for Technical support services over network and system administration for a period of Two years from to Supply & Installation of Intel i-7 6th generation computers & Supply of Software of MSO 2013 SBE (OEM Pack) Replacement of chilled water piping between building NO.118 to 144 AHU with new Chilled Water piping at SPROB Areas, SDSC SHAR, Sriharikota. Supply, Installation, Testing and Comprehensive Warranty Support (Three years) for Thin clients Supply, Installation, Testing and Commissioning of 1MW C- Band Magnetron Transmitter Supply, Installation, Testing and Comprehensive Warranty Support (Three years) for Unified Storage Fabrication, Supply, Installation, Erection and Commissioning of 125m Tall guyed mast for MET Facility. Fabrication & Supply of Mandrel for PSOM-XL Nozzle End Segments Last Date for downloading of tender documents : at 16:00 hrs. Due Date for submission of bids online : at 16:00 hrs. Due Date for Bid Sealing on : at 16:01 hrs. to at hrs. Due Date for Open Authorization : at hrs. to at 17:00 hrs. Due Date for opening of tenders : at 14:30 hrs. Instructions to Tenderers: 01. No Tender fee shall be applicable for tenders submitted through EGPS 02. For full details/scope of work and terms and conditions etc., please see the enclosed annexures. 1 Lot 1 No 1 Lot 1 Lot 200 Nos. 1 No 2 Bags 03. Interested tenderers can download the e-tender from ISRO e-procurement website and submit the offer on line in the e-procurement portal. Offers sent physically by post/courier/in person will not be considered. 04. Tender documents are also available on ISRO website ISRO e-procurement website and SDSC SHAR, Sriharikota website The same can be down loaded and offer submitted on line in the e-procurement portal. 05. Quotations received after the due date/time will not be considered. 06. The tender documents are available for download upto at 1600 hrs and last date for submission of tenders on line at 1600 hrs. and Tender Opening on at 14:30 hrs. 07. Head, Purchase and Stores, SDSC-SHAR, Sriharikota reserves the right to accept or reject any/or all the quotations. 1 Lot 1 No. DT: HEAD, PURCHASE AND STORES

2 INDEX S.NO DESCRIPTION PAGE NO I. ARRANGEMENT OF BID 1 II. MINIMUM CRITERIA FOR QUALIFICATION 2 III. COMPANY EVALUATION SHEET 4 IV. TERMS AND CONDITIONS OF WORK 7 V. ANNEXURE A (List of FM services& Operational support) 13 VI. SDSC-SHAR quote requirements 21 SDSC,SHAR Page 0

3 I. ARRANGEMENT OF BID : Proposals are invited from the interested bidders for the enclosed scope of work (facility management services) in two part bid. Part-1 technical and unpriced part of the work and Part-2 Priced commercial part. PART I (Technical bid): a. Technical bid should contain duly filled Company Evaluation sheet. (Given in Section III). b. Supporting documents should be attached. PART II (Commercial bid) : a. In commercial bid the price for one Diploma engineer and graduate engineer per month to be given as it is asked in Annexure b. The cumulative value for facility management services should be worked out and provided c. The tax structure (VAT and Service tax) should be clearly spelled out. SDSC,SHAR Page 1

4 II. MINIMUM CRITERIA FOR QUALIFICATION: 1) The firm should be registered with Registrar of companies and Sales/Trade tax/service Tax department. Copies of PAN Number/TAN number/sales Tax number along with registration certificate /service tax number along with registration certificate and Income-tax clearance certificate/returns for last 03 years must be attached. 2) Establishment of the firm must be more than 10 years old and the company turn over should be more than 5 crores in the services alone. 3) The firm should be an IS0 9001:2008 / ISO certified organization with the scope of covering infrastructure management services or facility management services. The ISO certificate should be one year old. The copy of ISO certificate should be attached. 4) The firm should have at least five years experience in providing facility management services with Central/state Govt. organization / Public sector. A list of clients where facility management services are being provided, the same must be enclosed along with work award contract. 5) Firm must provide customer satisfaction letter from at least one customer from Govt. departments while submitting the technical bids. 6) Firm must have sufficient number of qualified and experienced engineers in networks and operating systems. The engineers for facility management services alone should be more than 200.List of engineer s, their qualification and their experience in the field of services must be enclosed with technical bid. 7) The firm should have maintained minimum 5 projects where the number of engineers deployed are more than 10. The details of 5 projects which includes client name, number of engineers posted, contract period, contract value, contract manager name and contract manager contact details should be provided. SDSC,SHAR Page 2

5 8) A declaration must be furnished by firm that there is no complaint/vigilance inquiry against them in any Govt./Department /PSU and they have not been black listed by any Govt./Department/PSU. 9) Firm should have expertise in handling the services of Facility Management (a) Network products like Routers, L2 and L3 switches, wireless controllers, wireless access points, modems,fiber converters Installation, Testing and Troubleshooting the fiber optic cable with OTDR, power meter and node connectivity (b)operating system related (c) Database related (d) Other Application software related (e) Printing related (f) any hardware connectivity related and (g) any other IT related problem 10) Facility Management (FM) needs candidates with two years of experience in the relevant filed and qualification with Diploma in Electronics and communication for Technical Assistants and Graduation in Electronics and communication for Engineers respectively. The proposed FM engineers should possess any one of the following certifications (a) CCNA (b) CCNP switching (c) MCITP (d) MCP and (e) Linux/Solaris/Windows/ VMWARE Administration (f) Application servers like Antivirus, DBMS, and Firewall etc. SDSC,SHAR Page 3

6 III. COMPANY EVALUATION SHEET The following questionnaire need to be filled and should be signed by a responsible and authorized person of the Company /Agency. Firm should provide only genuine data and any discrepancy found at a later point of time may result in rejection of the bidder from purchase process. Furnishing of data cannot be construed as automatic qualification for participation in the tender. S.No Description Vendor Response 1. Name of the company : 2. Type of the Company (Proprietary/Pvt.Ltd/Public Ltd/Joint Venture/Consortium) 3. Registration number & certificate 4. Name & Address of the Office of the Chief Executive of the Company : 5. Contact person for this tender with name & address and contact number 6. Locations of the Branches of Company (if any) 7. From which year the Company is in operation and year of inception : : : 8. The Profit & Loss Account details for : the last 3 years which is duly audited and Submitted as part of the Annual Report. in Lakhs only Total assets (i) Current assets (ii) Total liabilities (iii) Current liabilities (iv) SDSC,SHAR Page 4

7 S.No Description Vendor Response Net Worth (i-iii) Working capital (ii-iv) Turnover ` in lakhs Profit/Loss ` in lakhs 9. The major lines of business: : 10. Technical Manpower details (Specify only the man power who are working in Network Products, Servers, workstations, PC and Printer maintenance) : Description No. of Persons Engineers/Technical Asst. Remarks Supervisor/ Manager 11. Major customers : 12. Details of last three years experience in Facility Management services of Network Products, Servers, workstations, PC, Printers and other peripherals : Sl.No Full postal address of the client with Contact Person Description of the work Value of the work (Rs. in Lakhs) Completion Time as per PO i) ii) iii) iv) v) Note: In order to consider as valid experience, all the experience has to be supported with the completion certificate OR purchase order and customers feedback form. SDSC,SHAR Page 5

8 13. Acceptance to carry out all the FM services like Network Products testing & installation, Administration of Servers, workstations, PCs, Printers etc as per the given in Annexure A YES/NO 14. Acceptance for candidates with two years of experience in the relevant field and qualification with Diploma in Electronics and communication (first class) for Technical Assistants and Graduation in Electronics and communication (first class) for Engineers respectively and as per terms and conditions. The proposed FM engineers should possess any one of the following certifications (a) CCNA (b) CCNP switching (c) MCITP (d) MCP and (e) Linux/Solaris/Windows/ VMWARE Administration (f) Application servers like Antivirus, DBMS,Firewall etc. YES/NO 15. Whether quote contains for service support cost for one diploma engineer and one graduate engineer for two years as lump sum. Confirm the quote contains accommodation cost and transport cost for all engineers fortwo years as lump sum YES/NO 16. Acceptance for providing the manpower provided shall be available 24 hours X 7 days in a week without any additional charges during launch campaign YES/NO 17. The party should not sub-contract this work to anybody YES/NO Signature of Authorized Person with Seal SDSC,SHAR Page 6

9 IV. TERMS & CONDITIONS OF THE CONTRACT 1. The Department has identified General Manager,SCOF/RO of SDSC SHAR as the Contract Manager and Manager, NWS/SCOF is focal point. The party should co-ordinate with General Manager, SCOF for successful performance of the Contract. 2. There will not be any increase in the lump sum amount during the contract period i.e., two years with a provision to extend one more year at the option of the General Manager,SCOF. The number of Engineers and Diploma Engineers can be increased or decreased by General Manager, SCOF by giving one-month notice at the same rates and conditions. The party has to provide the service from Monday to Friday during normal working hours of SDSC SHAR (i.e., Hrs. to Hrs.). However, at least 50% of the manpower engaged under this Contract should be available during Saturdays without any additional charges. The personnel engaged by the Contractor shall be rotated in such a manner that it will not attract any additional charges. The lump sum price shall be as per the scope of work enclosed. 3. During launch campaign, the manpower provided shall be available 24 hours X 7 days in a week without any additional charges. The total manpower may be rotated on shift basis with the concurrence of the General Manager, SCOF. 4. The period of launch campaign, etc., will be provided by General Manager, SCOF. The rotation roster should get approved from General Manager, SCOF in advance, which will depend on the requirement. 5. The party should not sub-contract this work at any point of time after getting the contract. The technical persons who are getting posted for this contract should be the employee of the same company, they should be in the pay roll of the same company and they should have identity card of the same company. 6. The payment shall be made on quarterly basis subject to submission of the following: Invoice and its working SDSC,SHAR Page 7

10 Schedule of persons on their attendance during the invoice period. Schedule of man-days not engaged and suitable reduction in the invoice. Certificate of General Manager,SCOF that the Contractor provided the service satisfactorily and the invoice is prepared in accordance with the Contract. A declaration from the party that EPF and ESI subscription and contribution have been remitted in respect of the manpower supplied to us. 7.The payment will be deducted on pro-rata basis when a person is not available for service. 8. SDSC SHAR may terminate the Contract at any time by giving one month s notice. 9. The party should provide service as per the scope of this Contract. However, in case of any failure, partly or full, not rectified and not made operational within two days an 0.1% of monthly amount per each day of delay beyond 48 hours subject to maximum of 1% of the monthly amount will be deducted from the payment due to the party for every occasion based on the decision of General Manager, SCOF. 10. Income Tax at the prevailing rate is applicable from time to time shall be deducted from the party bill as per the Income Tax Act, 1961 and the rules there-under. 11. The party shall strictly comply with the provisions of Employees Provident Funds and Miscellaneous Provisions Act. The party has to maintain record of all details called for by EPF Organization for the manpower employed by them and has to submit the returns as required by the Department regularly. SDSC,SHAR Page 8

11 12. The party should promptly deposit P.F. deduction of the manpower provided by them along with the employer contribution to the RPFC. 13. The work to be performed under the Contract including the products of that work shall comply with the requirements of all applicable laws, Regulations and Standards pertaining to safety and health. 14. Valid permits are required to be taken by the party in advance for every individual, which are issued by the Department after verification of their antecedents and background as certified by the Contractor. Entry to SDSC SHAR is restricted to the personnel who are to perform the work entrusted by the Department. In addition, the Department has right to evict / refuse any person who is found indulging any unlawful activities and detrimental to the Security system at SDSC SHAR. 15. The movements of personnel though possessing a valid entry permit are restricted to the area of their work only. They shall comply with all rules and regulations of Security system from time to time. In case, Entry Permit is lost, the party is liable to pay penalty as per the guidelines laid down by the Department from time to time. In case of misuse of Entry Permit by the Contractor s personnel, the party shall be liable to make good any loss caused to the Department in addition to any other legal actions as deemed fit. 16. The party shall before recommending for Entry Permit to any person in any capacity for the SDSC SHAR campusis entitled to make discreet inquiries about the desirability or otherwise of the person being issued permit. If and when the Contractor has any information or comes across any circumstances, which in the opinion of a reasonable person, should disentitle any of his workmen from entering SDSC SHAR or any of its areas, he shall immediately report to the CISF and General Manager, SCOF and seek instructions in this behalf. 17. The party should take all safety measures including precautionary fire protection measures and accident prevention programs that are required by the Department. However, the Department shall have the right to instruct SDSC,SHAR Page 9

12 such additional safety measures as deemed fit and there upon it is the responsibility of the party to ensure the compliance of such additional safety measures by his personnel. 18. The party should report to the Department promptly and in full detail each incident in the work under this Contract resulting in personal injury, including death or property damage/loss. 19. Under no circumstances shall the party release information on matter related to the performance of work under this Contract without prior written approval of the Department. 20. The party should not sub-contract this work to anybody without the written approval of the Department. 21. SDSC, SHAR may provide accommodation on chargeable basis subject to availability. If the accommodation is not available, contractor has to arrange boarding at Sullurpeta for their staff. 22. No transport facility will be provided to the party persons. The party has to make his own arrangement for the same. However, vehicle support will be provided for movement of our equipments. 23. The technical information, drawings, specifications, operation manual and other related documents prepared during the execution of this Contract are the property of the Department and shall not be used for any purposes other than performance of the Contract. All rights, including rights in the event of grant of a patent and registration of designs are reserved. 24. The Contract shall be governed as per the laws of India for the time being in force. The Courts of the A.P. State only shall have jurisdiction to deal with and decide any legal matters or dispute whatsoever arising out of the Contract. 25. The party should indemnify the Department against any action, claim or proceedings relating to infringement of all or any of the prevailing labor laws SDSC,SHAR Page 10

13 like Workmen s Compensation Act 1923, Contract Labor (Regulation and Abolition) Act 1970 and Contract Labor (Regulation and Abolition) Central Rules 1971, Employees Liability Act 1938, Industrial Disputes Act 1947, Employees State Insurance Act 1948, Employees Provident Funds and Miscellaneous Act 1952 during the period of Contract. 26. The party should indemnify and hold Department and/or any officer, employee or agent or assignee thereof harmless from any loss, damage, liability or expense, on account of damage to property or environment and injuries, including death, to any persons, including but not limited to, employees or agents of the Department, employees of the party, and all other persons performing any part of work hereunder arising from any occurrence caused by any act or omission of the party or any of them. The party shall, at its expense, defend any suits or proceedings brought against the Department, on account thereof, and shall satisfy all judgments and pay all expenses which may be incurred by or rendered against them, or any of them, in connection therewith. It is expressly understood that the party shall keep Department fully indemnified against third party claims and damages to or caused by work performed under this Contract. 27. The Department shall notify to the party the date on which the Contractor s personnel to be positioned in SDSC SHAR. The Department shall have no financial obligations to theparty before the date mentioned in the said notice. 28. In the event of any dispute or difference arising out of, in relation to or in connection with the Contract, the same shall be settled amicably by mutual consultations. If such resolution is not possible, the Director, SDSC SHAR shall appoint an Arbitrator to whom the matter shall be referred for arbitration. The arbitration shall be conducted in India in accordance with the provisions of the Arbitration & Conciliation Act 1996 or any reenactment or modification thereof. The decision of the Arbitrator shall be final and binding on both the parties. 29. The party and their candidates should understand the IT environment of SDSC, SHAR and manage the IT resources. 30. SDSC, SHAR is procuring network products and servers from various vendors, the contractor should coordinate with the concerned parties while any work is carried out inside SDSC-SHAR during warranty of the systems. SDSC,SHAR Page 11

14 31. General Manager,SCOF is the focal point for work assignment, Monitoring and training of specific software packages, which are developed in-house at SDSC-SHAR. 32. General Manager,SCOF may add / delete any services in network / server or client side. Those added / deleted services to be carried out with same manpower and without additional charges. 33. The proposed candidates by the party after getting the contract will be verified for technical suitability by SDSC, SHAR. During Client interview, the proposed candidates should come with bio-data, appointment letter of the company, experience certificate, Degree / Diploma certificate, Xerox of company s identity card, copy of address proof, police verification letter (if available) and Xerox of driving license. 34. The proposed candidates should be well versed in PC operations and server OS configuration and installation 35. SDSC, SHAR will provide the tools required for UTP cable testing, crimping and punching and fiber cable testing. 36. The party should provide simple call logging software to handle helpdesk with automatic escalation. 37. SDSC, SHAR will provide server / PC to host help desk server software and client software. 38. The party has to provide security deposit for 10% of contract value. 39. The party should have dress code for their engineers with batch mentioning their company Name in SDSC SHAR. 40. The rejection at various operational stages which are solely attributable to bad workmanship / negligence on the part of contractor s personnel will be to the contractor s account. The party should make well the loss / deterioration of the material / equipment as well complete the work at no extra cost and without affecting the agreed upon schedule. Decision of the General Manager, SCOF in this regard shall be final and binding on the contract. SDSC,SHAR Page 12

15 Annexure A List of network services and its operational support 1. This is the contract for facility management (FM) for technical support services of SDSC / SHAR computer networks administration, server administration and operational support for services over those networks. 2. The contract is for the period from to The scope of the works is given below. 3. To carry out the facility management contract as per the following scopes, the party has to provide nine numbers of technical assistant (Diploma engineers of Electronics and communication with first class and two years experience) and five numbers of engineers (Graduate engineers of Electronics and communication with first class and two years experience) as per the following breakup. 4. The proposed FM engineers should possess any one of the following certifications (a) CCNA (b) CCNP switching (c) MCITP (d) MCP and (e) Linux/Solaris/Windows/ VMWARE Administration (f) Application servers like Antivirus, DBMS, and Firewall etc. S.No. Description Number 1. Technical assistants (Diploma engineer ECE) 9 2. Engineers (Graduate engineers ECE) 5 Total SDSC,SHAR Page 13

16 Major operating Networks: 1. SDSC Intranet network 2. SDSC internet network 3. SGC dedicated networks 4. SDSC wireless networks 5. WAN connectivity 6. SDSC dedicated network for power fence and CCTV surveillance. All the above networks are configured with Fiber converters, Layer-2 / Layer- 3 switches, Wireless controllers, wireless access points,routers, Modems, SNMP manageable UPS and Hubs. The following network support / service should be provided by the party. 1. Help desk service 2. Technical support service 3. Vendor co-ordination 4. Server management 5. Asset management 6. Backup and restore services 7. Internet management 8. Mail management 9. Network management security services I. Scope of the technical support services 1. Network Installation: Routing fiber patch cords UTP cable punching / crimping UTP patch cord (straight / cross) making Testing the laid UTP cable and UTP patch cords with cable tester. Testing Fiber core and fiber patch cord with appropriate power source and power meter. Installing fiber converters, switches / routers, wireless controllers, wireless access points,ups and any kind of network products. SDSC,SHAR Page 14

17 Carrying out the End to End network connectivity test Configuring the network products with IP addresses, VLAN, Static route applying and other parameters what are all required for that application. Testing of switches, routers, modems and other network products for its functions. Firmware up gradation for the switches, wireless controllers, wireless access points and other appliances. 2. Network Node connectivity Installing NIC card in node (PC or server) Loading appropriate NIC driver Configuring IP and other parameters. Connecting to the network and carry out End to End network connectivity test. Patch the appropriate I/O box in the UTP patch panel. Configuring IP and other parameters for embedded systems like serial to Ethernet, USB to Ethernet, print servers, print sharer, Toshiba e-studio, thin clients, wireless controllers, wireless access pints, zero clients and etc., Providing network connectivity test to the embedded systems. Providing network printer connectivity. Installation of SAN host bus adapter and loading drivers. Installation of NAS and configuring NFS. IP camera configuration and firmware up gradation of IP camera. LUN creation in mass storage devices for SAN hosts and IP-SAN hosts. 3. Network connectivity Maintenance Checking the concerned facility network product connectivity status. Checking the physical link connectivity status of node Checking the network driver status in node Checking the network manageable UPS health. SDSC,SHAR Page 15

18 Housekeeping of network racks Inventory control of the assets involved in their work area. Network / server connectivity and configuration documentation. Troubleshooting the fiber optic cable with OTDR, power meter, laser light source and fiber optic tester. Troubleshooting and checking the UTP cable termination with DTX cable analyzer. Any network related works assigned by General Manager, SCOF. SDSC-SHAR had implemented various services over these networks. Those services are warranting the following services from the party. 4. Network services operational support (client side) Loading antivirus client Loading asset management client Loading Remote desktop / Patch management client Loading Domain time client Loading our ERP package client (COWAA) Loading EGPS package Loading Digital Signature Certificates for EGPS Loading e-payment application Loading MS office package Internet explorer configuration for internet browsing. Internet explorer configuration for intranet / internet mail configuration. Opera, Google chrome, Mozilla firefox and other browser software configuration. Outlook express configuration for intranet / internet mail. Loading multilingual software client. Open web mail / Zimbra configuration support for intranet / internet mail support. Providing assistance to send / receive Spacenet mail Providing assistance for Spacenet intranet web browsing and FTP upload / download. Loading printer driver. Creating network printer port. SDSC,SHAR Page 16

19 Loading network printer driver Providing assistance for our ERP package operational support (COWAA). Reporting system or network hardware problem to the concerned maintenance agency and General Manager, SCOF. Scanning the system for Virus. Connecting the hard disk in another machine as secondary hard disk and scan for viruses. Loading the desktop OS when it is warranted. Configuring and deploying thin clients and zero clients. Loading required client software for centralized computation. Support for any kind of application package installation. Installation of peripheral boards and testing. Installation of USB / RS-232/ Firewire port device installation and testing. Card printer driver installation and support for card printing. Installation and support for ncomputing and other zero client device Loading WSS client Installation of KVM switch Wireless network configuration on desktops, laptops and smart phones. Any upgrade / enhancement in desktops and thin clients 5. Server administration SDSC-SHAR had deployed various hardware servers (more than 70) and application servers (Software) for implementing various services over network. The following services are warranted at server / client side from the party. 5.1 Operating system related configuration Loading and configuring the appropriate server operating system ( 2003 enterprise server, 2008 enterprise server, Windows 2012 SDSC,SHAR Page 17

20 server, Linux enterprise server, Linux work station, ubuntulinuxand advanced server, Solaris ( Intel and SPRAC) Installation of Vmware hypervisor and creation of different virtual machine. Installation of Vcenter and management of all virtual machines. User administration in all servers Active directory configuration in windows servers. IIS configuration in windows severs Patch installation Apache web server configuration in linux servers DNS configuration in windows / linux servers WINS server configuration in windows servers Sendmail configuration in unix servers. SNMP configuration Backup server client installation Disaster recovery client installation Testing of computer systems for its functions Any upgrade / enhancement in servers 5.2 Application server related configuration Firewall installation and configuration Antivirus server software installation and configuration. Spam Prevention service software installation and configuration. Inter-scan message security suite (IMSS) installation and configuration. URL filter software installation and configuration FTP server installation and configuration. Sybase installation and COWAA installation. Netvault backup server installation, job scheduling and LTO cartridge maintenance. Data restoration from backup server and bare metal recovery from backup server. Microsoft SQL server installation and configuration in windows servers. MySQL server installation and configuration in linux servers. BEA weblogic server installation and configuration. Jrun4 software installation and configuration. Support to install any software package on any servers. SDSC,SHAR Page 18

21 Network management software installation, configuring and manning the console. Internet bandwidth usage monitoring. Internet user and mail user administration. Operational support for enterprise security management software, which produces, computerized pass for all kind of visitors. Backup and restore operations of all DBMS Any software Package installation (VC++,.net and etc.,) Operational assistance and support to load centralized modeling, analysis and computation software. Support for analyzing the events log on any operating system Support for any kind of application package installation, configuration and operational support. Coordinate with internet service providers Monitoring the mail traffic and mail delivery Monitoring the virus pattern update in servers and clients. Photo capturing using badge maker software Smart card surface printing and personalization Entry / exit tracking system operational support Enterprise security management software operational support at check-in, checkout and badge creation terminal. E-canteen software loading and thermal paper loading in kiosks. Video management software installation and configuration. Any server / desktop / services related work over the network assigned by General Manager, SCOF. II. Support Call resolving methodology: 1. Help desk service: The party should setup a help desk center at SDSC,SHAR and shall function as single point contact with the users and the service providers for all the IT related problems at SDSC, SHAR. Receive and log the user calls Issue trouble ticket Tracking calls, arriving solution and escalating them if necessary. Generation of MIS reports SDSC,SHAR Page 19

22 Maintain a database of problems and corrective measures The help desk should be equipped with help desk software to keep records on the calls and database should be maintained to store the call history. The service of the calls should be primarily done on first in first out basis or on the basis decided by SDSC, SHAR Required MIS report shall be forwarded to SDSC, SHAR The help desk will be responsible throughout the life cycle of the trouble till closure. 2. Type of calls Operating system related calls Database related queries Application software related calls Printing related problems Request for any software loading and hardware connectivity. Any other IT concerned problems. 3. Call logging and Registration Call may be received through telephone, or in person All calls should be registered, assigned, responded and monitored till its closure. When the calls are beyond the control of party, it has to be escalated technical core team of SDSC-SHAR. A call, which affects large number of users, should be the highest priority. 4. Management reports Number of calls registered Average call response time Mean time to repair / resolve Number of calls solved Any training needs for users Trends Number of calls cannot be solved with reasons SDSC,SHAR Page 20

23 VI SDSC SHAR quote requirements 1. To carry out the attached scope of works, SDSC-SHAR is looking for nine technical assistants (Diploma engineers) and five engineers. The Diploma candidates should possess Diploma in electronics and communication with two years experience in computer field. The engineering candidates should possess graduation in electronics and communication with two years experience on all flavors of desktop and server operating systems. The proposed FM engineers should possess any one of the following certifications (a) CCNA (b) CCNP switching (c) MCITP (d) MCP and (e) Linux/Solaris/Windows/ VMWARE Administration (f) Application servers like Antivirus, DBMS, and Firewall etc. The party has to give quote for the following. 1. The party has to quote the service support cost for nine diploma engineers for twoyears as lump sum. 2. The party has to quote the service support cost for five graduate engineers for two years as lump sum. 3. The party has to quote the accommodation cost of 14 engineers for two years as lump sum. (Assuming quarters are not provided by SDSC-SHAR) 4. The party has to quote the transportation cost of 14 engineers for two years as lump sum for coming to office only. Note:- SDSC/SHAR may order for indented number of engineers / Diploma engineers with marginal increase / decrease in quantity at the time of order placement. All the Vendors should give quote for the above (four items). Otherwise the quote will not be considered. Providing accommodation will be decided by SDSC/SHAR authority. If quarters are given in Sriharikota, the item number 3 and 4 will not be considered. If quarters are given in Sullurpeta, item number 4 only (item number 3 will not be considered) will be considered. If quarters are not provided by SDSC-SHAR, the item number 3 and 4 will be considered. SDSC,SHAR Page 21

24 S a t i s h D h a w a n S p a c e C e n t e r S H A R Page Destination: Tender Header Format Type : Normal. : GOVERNMENT OF INDIA DEPARTMENT OF SPACE SATISH DHAWAN SPACE CENTRE PURCHASE DIVISION Tele No /225174/ Fax No / ID : hps@shar.gov.in, hasan@shar.gov.in, sselvan@shar.gov.in STANDARD TERMS & CONDITIONS 1.OFFERS SHALL BE SENT ONLINE ONLY USING STANDARD DIGITAL SIGNATURE CERTIFICATE OF CLASS III WITH ENCRYPTION / DECRYPTION. THE TENDERS AUTHORISED ONLINE ON OR BEFORE THE OPEN AUTHORISATION DATE AND TIME ONLY WILL BE CONSIDERED AS VALID TENDERS EVEN THOUGH THE BIDS ARE SUBMITTED ONLINE. 2.THE TENDERER MUST AUTHORISE BID OPENING WITHIN THE TIME STIPULATED IN THE SCHEDULE BY SDSC SHAR. OTHERWISE THE ONLINE BID SUBMITTED WILL NOT BE CONSIDERED FOR EVALUATION. PHYSICAL COPY WILL NOT BE CONSIDERED EVEN THOUGH IT IS RECEIVED BEFORE THE BID SUBMISSION DATE. In case of two-part tenders, parties shall submit their offers as follows:- 1) Part-I Techno-commercial Bid (No price details shall be mentioned in this bid and shall not upload the details of price along with the techno-commercial bid) 2) Part-II Price Bid In view of Two Part Tender, the Offers submitted contrary to above instructions will be summarily rejected. 3.In case, the tenderer is not interested to participate in the tender, the tenderer shall submit regret letter giving reasons, failing which future enquiries will not be sent. 4.Offer Validity: The validity of the offers / tenders should be 90 days (in case of single part tender) and 120 days (in case two part tender) from the date of opening of the tenders. Tenders with offer validity less than the period mentioned above, will not be considered for evaluation. 5.Excise Duty - SDSC-SHAR is eligible for Excise Duty Exemption under Notification No. 64/95 dated as amended by Notification No. 15/2007 dated and as amended by Notification No. 07/2008 dated and necessary Exemption Certificate will be provided. No claim, whatsoever, for payment of Excise Duty or Cenvat reversal will be allowed later. The suppliers have to take this into account while submitting quotations. Excise Duty Exemption Certificte will be issued only to finished product as per the PO/Contract. EDEC shall not be issued in favour of third parties for raw materials, other components that go in to the manufacture of the end product. Excise Duty Exemption Certificate will be issued in favour of original equipment manufacturer provided (i) the tender has been received from the sole selling agent of OEM concerned (for which documentary proof shall be produced) and (ii) a request for issue of Excise Duty Exemption Certificate was made in the original offer itself. 6.CST - With effect from , Form-D has been withdrawn for Inter-State purchases by Government Departments. Now the percentage of CST on the Inter-State sales to Government Departments shall be the percentage of VAT/State Sales Tax as applicable in the State of the Seller/Dealer. Accordingly, the suppliers have to indicate clearly the % (full rate of tax) of CST applicable against each item in their offers. 7.Customs Duty - SDSC-SHAR is eligible for 100% Customs Duty exemption as per Notification No. 12/2012 dated This may be taken into account while quoting for import items, if any. In case tenderers offering items considering customs duty exemption, they should also indicate the bill of materials and price, separately, with Customs Duty component and terms and conditions thereto. 8.Advance Payment - Wherever advance payment is requested, Bank Guarantee from any Nationalized Bank/Scheduled Bank should be furnished. In case of advance payments, if the party is not supplying the material within the delivery schedule, interest will be levied as per the Prime Lending Rate of RBI plus 2% penal interest. Interest will be loaded for advance payments/stage payments as per the prime lending rate of RBI and will be added to the landed cost for comparison purpose. In case of different milestone payments submitted by the parties, a standard and transparent methodology like NPV will be adopted for evaluating the offers. 9.Liquidated Damages - In all cases, delivery schedule indicated in the Purchase Order/Contract is the essence of the contract and if the party fails to deliver the material within the delivery schedule, Liquidated Damages will be 0.5% per week or part thereof subject to a maximum of 10% of total order value. 10.Performance Bank Guarantee - Performance Bank Guarantee for 10% of the order value should be furnished in the form of Bank Guarantee from nationalized/scheduled bank or by Demand Draft valid till warranty period plus sixty days as claim period. 11.Security Deposit Security Deposit for 10% of the order value is mandatory, if the ordered value is Rs.5.00 lakhs and above. Party

25 shall furnish the Security Deposit in the form of Bank Guarantee from nationalized/scheduled bank or by Demand Draft valid till completion of the contract period plus sixty days towards claim period for faithful execution of the contract. 12.BANK GUARANTEE FOR FIM: Supplier has to submit Bank guarantee for equal value of Free Issue of Materials (FIM) issued by the Department from Nationalised / Scheduled Bank valid till receipt and acceptance of supply and satisfactory accounting of FIM plus sixty days as claim period. 13.The delivery period mentioned in the tender enquiry, IF ANY, is with the stipulation that no credit will be given for earlier deliveries and offers with delivery beyond the period will be treated as unresponsive. 14.The Department will have the option to consider more than one source of supply and final orders will be given accordingly. 15.The bidders should note that conditional discounts would not have edge in the evaluation process of tenders. 16.Non-acceptance of any conditions wherever called for related to Guarantee/ Warranty, Performance Bank Guarantee, Security Deposit, Liquidated damages are liable for disqualification. 17.Wherever installation/ commissioning involved, the guarantee/warrantee period shall reckon only from the date of installation and commissioning. 18.Purchase/Price Preference will be extended to the MSMEs under the Public Procurement Policy for MSMEs formulated under the Micro, Small and Medium Enterprises Development Act, 2006 and instructions issued by Government of India from time to time. Vendors who would like to avail the benefit of MSME should clearly mention the same and submit all the documentary evidences to substantiate their claim along with tender itself. 19.The drawings, specifications, end use etc., given by the Centre/Unit along with the tender enquiry are confidential and shall not be disclosed to any third party. 20.SPECIAL CONDITIONS FOR SUBMITTING QUOTATIONS IN FOREIGN CURRENCY BY THE INDIAN AGENTS The Tenderer should submit the following documents/information while quoting:- a)foreign Principal's proforma invoice/quote indicating the commission payable to the Indian Agent and nature of after sales service to be rendered by the Indian Agent. b)copy of Agency agreement with the Foreign Principal and the Indian Agent, precise relationship between them and their mutual interest in the business. c)registration and item empanelment of the Indian Agent. d)agency Commission will be paid only Indian Currency. e)compliance of the tax laws by the Indian Agent. 21. High Sea Sales- Against High Sea Sale transactions: a.offers shall be on all inclusive basis including delivery upto Sriharikota at the risk and cost of the supplier. Customs Clearance is the responsibility of the supplier and at his cost and risk. b.100% payment will be made within 30 days after receipt and acceptance of the items at our site. c.sales Tax is not applicable d.customs Duty Exemption Certificate and other relevant documents required for Customs clearance will be provided. e.high Sea Sales Agreement furnished by the supplier in accordance with the terms and conditions of our purchase order will be signed and issued by SDSC-SHAR. 22.The following information/ documents are to be submitted wherever applicable. 1.Product Literature 2.Core banking account number of SBI, RTGS Details 3.PAN No. in quotation and invoices 4.Excise Duty, VAT, Service Tax Registration details. 5.In case of MSME, registration details / documents from Competent Authority. 23.EXCLUSION OF TENDERS The following tenders shall be summarily rejected from the procurement process a.tenders received from vendors who have not qualified in terms of their registration. b.tenders received against publishing of a limited tender in the CPP portal. c.tenders of vendors who have been removed from the vendor list or banned/debarred from having business dealings. d.unsolicited tenders from vendors. e.the tenders which materially depart from the requirements specified in the tender document or which contain false information. f.the tenders which are not accompanied by the prescribed Earnest Money Deposit. g.the tenders of vendors who have not agreed to furnish Security Deposit, Performance Bank Guarantee and Liquidated Damages. h.the validity of the tenders is shorter than the period specified in the tender enquiry. i.the tenders received from vendors or their agents or anyone acting on their behalf, who have promised or given to any official of the Centre/Unit/Department, a gratification in any form, or anything of value, so as to unduly influence the procurement process. j.the tenders received from vendors, who, in the opinion of the Centre/Unit, have a conflict of interest materially affecting fair competition. k.the tenders received from Indian agents on behalf of their foreign Principals/OEMs (in cases where the Principals/OEMs also submit their tenders simultaneously for the same item/product in the same tender). l.in case two or more tenders are received from an Indian agent on behalf of more than one foreign Principal/OEM, in the same tender for the same item/product. m.if a firm quotes NIL charges / consideration, the bid shall be treated as un-responsive and will not be considered.