SAP Multiresource Scheduling Solution Brief. Aug / 2015

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1 SAP Multiresource Scheduling Solution Brief Aug / 2015

2 Introduction

3 SAP Multiresource Scheduling Functionality, Integration and Technology as enabler SAP Multiresource Scheduling is the resource management application for the Service, Plant Maintenance, Project Business as well as other scheduling scenarios. SAP Multiresource Scheduling is for various industries and runs fully integrated as Add-On to the SAP system, leveraging existing infrastructure. Functionality: SAP MRS offers key functionality Functionality that supports the end-to-end process for the industry and business Demonstrate flexibility to changing demand and Planning requirements Plan and monitor efficiently considering qualification and safety requirements with full transparency into high volume resource and demand planning situation Integration: SAP MRS leverages integration capabilities SAP applications, solutions and products Cross-organisational alignment in the resource planning process Technology: SAP MRS provides the Technology Story Mobile apps with SAP Mobility Platform In-memory Database SAP HANA 2013 SAP AG or an SAP affiliate company. All rights reserved. 3

4 SAP MRS extended Business Coverage Core Process areas, variations and combinations of them Asset Maintenance Service Management Project-based Staffing Specific Scenarios Enterprise Asset Management Plant Maintenance Project Systems Customer Service Customer Relationship Management Portfolio and Project Management Project Systems Commercial Project Management Dealer Business Management Others 2013 SAP AG or an SAP affiliate company. All rights reserved. 4

5 SUPPLY SAP MRS DEMAND SAP Multiresource Scheduling Add-On Architecture Overview Integration makes a Difference SAP Applications SAP ERP PM/CS Work/Service Order, Notification SAP ERP PS Project System SAP PPM cprojects SAP CRM Service Order ANALYTICS SAP BW, SAP BusinessObjects, SAP Predictive Analysis MOBILITY SAP Mobile Platform SAP Work Manager and Service Manager by Syclo Demand Optimizer SAP VSR Vehicle Scheduling & Routing Supply Qualifications Assignments GIS Geographical Information system HR Resources Business Partner Availability, Qualifications Work Centers Groups Crews SAP HCM, MM Equipment Tools Spare Parts 2013 SAP AG or an SAP affiliate company. All rights reserved. 5

6 SAP MRS Evolution Past, Present and Future MRS 10 MRS 900 MRS 800 Mobility, HANA MRS 800 ECC6.0 MRS 700 ECC6.0 - CRM Service - Multi-Backend MRS 610 ECC6.0 - Project Staffing PPM - Web UI MRS 600 ECC6.0 - Maintenance CS - Automation and Optimization MRS 500 ERP2004 Maintenance and Customer Service MRS 200 R3 4.7 Maintenance and Customer Service MRS 190 R3 4.6C - Maintenance - Manual Scheduling SOLUTION TODAY 2013 SAP AG or an SAP affiliate company. All rights reserved. 6

7 SAP MRS Outlook Strategic Direction Two Product Lines 1 SAP MRS Cloud Edition 2 New simplified Scheduling build on HCP and S/4HANA SAP HANA optimization SAP SuccessFactors, Fieldglass S/4HANA enablement SAP Fiori UX, SAPUI5 C4C Service Management C4C Sales (Retail) SAP Analytics SAP MRS On Premise Edition Continuous Improvement S/4HANA enablement SAP C4C Integration User Experience Field Service enhancements Total Workforce Management Linear Asset Management Predictive Maintenance Project-based Staffing Field Services Asset Maintenance Other scenarios 2013 SAP AG or an SAP affiliate company. All rights reserved. 7

8 Solution Overview Scheduling fundamentals

9 SAP Multiresource Scheduling Introduction to Key Functions Capacity Management Scheduling and Dispatching on work center level Level capacity by re-scheduling with consideration of relationships Add resources; capacity based on work center or people data Work load at group level Planned and unplanned orders Employee availability (Planned working time, absences, attendances) Skill and Qualification Management Integration with SAP HR / MRS qualifications Requirements profiles, employee qualifications Integration with HR Time Management Bi-directional interface with SAP HR (absences, attendances, substitutions) Shift Information from SAP HCM User Interface SAP GUI Web UI Graphical Planning Board Powerful SAP GUI based Planning Board Lean Web UI based Planning Board Optimization Optimizer engine creates daily schedule based on cost parameters Monitoring Execution Monitoring, Alert Framework Material availability status Availability of the Technical Object for maintenance 2013 SAP AG or an SAP affiliate company. All rights reserved. 9

10 Process Overview EAM Identification of demand Create Order / Network Scheduling on work center level optional Scheduling of human resources and tools Order confirmation and completion ERP PM/CS (EAM) Maintenance plan Notifications Order Multi Resource Scheduling (MRS) Intuitive to use graphical planning board Capacity overview of work centers Employee availability ERP Project System (PS) Project Definition Project Structure Network 2013 SAP AG or an SAP affiliate company. All rights reserved. 10

11 MRS Planning Board Work Center View Demand Gantt Work Center Gantt Work Center Capacity Alert Monitor 2013 SAP AG or an SAP affiliate company. All rights reserved. 11

12 SAP MRS EAM Related Functions for WC /Demand Planning Capacity Reporting Work Center Versions / Shifts / intervals Bundling of Demands Technical Objects Integration / Availability View ( Integration of Production Planning) Relationships ( create / change relationships in MRS) Web Based Planning Board Usage for EAM scenarios Note Manager Other items: Mass schedule change: Drag and Drop, Status changes (mass dispatch, windows), MATP on screen, WC reassignments, etc Work Center Auto-Leveling / Slot proposals 2013 SAP AG or an SAP affiliate company. All rights reserved. 12

13 Capacity Reporting Web Dynpro View 2013 SAP AG or an SAP affiliate company. All rights reserved. 13

14 Process Overview EAM Identification of demand Create Order / Network Scheduling on work center level optional Scheduling of human resources and tools Order confirmation and completion ERP PM/CS (EAM) Maintenance plan Notifications Order Multi Resource Scheduling (MRS) Intuitive to use graphical planning board Capacity overview of work centers Employee availability ERP Project System (PS) Project Definition Project Structure Network 2013 SAP AG or an SAP affiliate company. All rights reserved. 14

15 Scheduler Workplace User Interface Example: SAP GUI 2013 SAP AG or an SAP affiliate company. All rights reserved. 15

16 Scheduler Workplace User Interface Example: WebGantt Chart 2013 SAP AG or an SAP affiliate company. All rights reserved. 16

17 SAP Multiresource Scheduling SAP User Experience Evolution the future SAP GUI Web UI UI5 Fiori UX Mobile device 2013 SAP AG or an SAP affiliate company. All rights reserved. 17

18 SAP Multiresource Scheduling Planning from low to high volume Manual Planning Manual assignment creation in MRS Planning Board (e.g. Drag & Drop) Supported by Alert Monitor Further features like Qualification Matching, Tool Planning, Travel Times, Clocking Data, Capacitive Planning Resource Selection Identical to manual planning but with pre-selection of resources based on different criteria Automatic Planning Automatic Scheduling based on availabilities and qualifications Utilization based automatic scheduling Intelligent shifting Optimization An optimization engine proposes an optimized schedule (travel times, SLA dates, etc) 2013 SAP AG or an SAP affiliate company. All rights reserved. 18

19 SAP MRS Optimizer Optimization Strategies Technician Optimization relevant data Availability and breaks Location, start, home address Qualifications Order Optimization relevant data Service level agreements, priorities Location, customer or equipment address Time window Planned duration Required qualifications preferred technician Relationships between orders, operations Manually fixed technician Optimization for teams Travel time via ZIP code, Maps and GIS Maximize Utilization Service Level Agreements Qualification Reduce Overtime other Minimize Travel Time 2013 SAP AG or an SAP affiliate company. All rights reserved. 19

20 Assignment Matching Qualifications and Ranking Employee Qualifications describe the skills and certifications a person has Qualification Requirements are linked to the operation or sub-operation via a requirements profile indicate that an operation requires a particular qualification and detail necessary properties, such as proficiency can be fulfilled by employees who have specific qualifications SAP MRS returns a list of suitable employees for an operation. The ranking is based on the service qualifications and availability for the time period specified. Qualification matching associated with teams is also supported SAP AG or an SAP affiliate company. All rights reserved. 20

21 Scheduler Workplace Example: WebGantt Chart with Map Example Service Scenario 2013 SAP AG or an SAP affiliate company. All rights reserved. 21

22 SAP Multiresource Scheduling Process View: Project Planning Plan Search Offer Decide Execute Monitor Manager Create Project Engagement Identify Activities Analyst Review Requirements Search candidates Planner Select candidates Offer for staffing Hard book Resource Manager Accept or decline candidates Staff Execute work Manager Review Plan Review Activities Revise staffing 2013 SAP AG or an SAP affiliate company. All rights reserved. 22

23 Project Scheduling and Staffing Professional Services, IT and Construction Projects Project Management Integration SAP PS Project Systems SAP PPM Portfolio and Project Management SAP CPM Commercial Project Management Staffing scenarios Capacity Planning Project, Staff Augmentation, Consulting Collaboration Workflow, Adobe offline forms Analytics and Mobility Services SAP BusinessObjects dashboards Mobile solution on project basis 2013 SAP AG or an SAP affiliate company. All rights reserved. 23

24 PS Integration Demand Creation for Resource Planning Nodes 2013 SAP AG or an SAP affiliate company. All rights reserved. 24

25 Enhanced WebGantt Staffing View The staffing view framework allows you to visualize assignments by persons, projects or maybe other criteria and to change directly assignment data from this view SAP AG or an SAP affiliate company. All rights reserved. 25

26 New UI 5 for RM 2013 SAP AG or an SAP affiliate company. All rights reserved. 26

27 SAP MRS and SAP Predictive Analysis * Example: Demand forecast * SAP Predictive Analysis requires separate license agreement SAP AG or an SAP affiliate company. All rights reserved. 27

28 Visit SAP Multiresource Scheduling at Daniel Salles 2013 SAP AG or an SAP affiliate company. All rights reserved.

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