Consumer. Prepaid solutions that set the industry standard. Platform. Applications. Service.

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1 Consumer Prepaid solutions that set the industry standard Platform. Applications. Service.

2 In this brochure... Prepaid Cards Prepaid Residential Broadband Telephony Consumer Platform Customers Case Study About DIGITALK The prepaid international calling arena has seen substantial change in recent years, driven by the economic downturn, the surge of new services and an increasingly mature market. We ve helped hundreds of service providers across the world, from local providers to incumbent network operators, to succeed and grow in this large and vibrant market. Our diverse range of service-ready consumer applications enable service providers to establish retail services within days and to respond to changes in the market immediately. IP telephony, calling cards, PINless access, and Carrier Pre-Select (CPS) services can all be operated on a single, complete prepaid platform. Our real-time monitoring and management tools mean our customers can keep in touch with how well their businesses are performing at any time and make whatever adjustments are needed to remain competitive. Not only that, but we've enabled them to embrace new technologies, in particular the move to IP communications, so that they can benefit from greater flexibility and lower costs. By offering a complete network, service and management capability, backed by full service support, we have helped our customers to run their operations as profitably as possible and given them a clear competitive edge. And, as new providers emerge with innovative prepaid services and as established operators grow, consolidate and migrate to IP Networks, we will continue to lead the way and help them stay one step ahead. DIGITALK s Consumer applications are Broadband Telephony, Prepaid Cards and Prepaid Residential. These are supported on the DIGITALK Consumer Platform, comprising the Media Application Server and Session Border Controller network components, plus a full suite of operations and business support modules. 1

3 Prepaid Cards The market-leading calling card platform DIGITALK s industry-leading prepaid calling card solution enables service providers to scale from thousands to hundreds of thousands of minutes seamlessly. Built on the experience of deployment at hundreds of service providers, it includes the full product, batch and card management capabilities to run a broad range of services efficiently, and is backed by least cost carrier routing to maximise margins and quality. In this large and dynamic market our prepaid calling card solution accounts for billions of minutes of traffic and is the first choice of a large number of service providers and market leaders across the world. Prepaid Cards is a flexible and highly scalable application supported by DIGITALK s Consumer Platform, enabling service providers to migrate to Next Generation Network and IP technology. That means we can offer a complete, service-ready, solution that can provide a fast track to market, product differentiation to niche markets and rapid revenue generation. Simply put, it has all the management, pricing, carrier routing, real-time rating and reporting facilities that service providers. We will expand with DIGITALK integrated IP telephony products to take full advantage of the rapid up-take of broadband voice. We have our sights on new technologies, and even during a technology transition phase the demand for prepaid services is still high. NOBEL Michael Knobel President 2

4 Prepaid Residential Flexible calling packages for multiple customer segments By offering carrier pre-select, call-by-call, callback and call shop services based on DIGITALK s Prepaid Residential application, service providers can target specific groups of customers with competitive international calling packages. Consumers can benefit significantly from competitive outbound calling services, particularly those targeted to specific regions and communities, for a range of international destinations. DIGITALK provides full support for residential Indirect Access and Carrier Pre-Select services, meeting requirements for incumbent network integration, and offers an extensive range of configurable settings for Callback services to meet local service deployment requirements. We are delighted to have chosen DIGITALK for our global voice solutions service development. The flexibility of the DIGITALK solution has allowed us to launch a truly leading edge VoIP service that fully meets the needs of our customers. Ilídio Cardoso General Manager of Operations And with low cost operations and full least cost routing, service providers can maintain margins and call quality while offering attractive rates, whether direct to retail customers or via agents and resellers with access to niche market opportunities. 3

5 Broadband Telephony Highly scalable IP telephony for primary and secondary line services Residential IP telephony is growing rapidly whether as a standard primary line residential service or as an alternative secondary line option. DIGITALK s Broadband Telephony service enables new and existing broadband providers to generate incremental revenues over broadband internet access, quickly and easily, with the platform features, scalability and support to generate impressive results. Existing broadband providers can bundle voice communications with their broadband package while alternative service providers can offer new calling options. DIGITALK s deep knowledge of the SIP environment enabled Digiweb to offer new services beyond its existing customer base in an easy and cost effective way. Working together at every stage we were able to migrate 12,000 customers overnight without a problem. Alan Weadick Network and Voice Manager Our Broadband Telephony solution is supported on the DIGITALK Consumer Platform and includes advanced value-added advanced service features such as integrated voic , web self-care, full prepaid charging and payments integration. 4

6 Consumer Platform A complete NGN service delivery platform Our complete service delivery environment for pre and post-paid consumer applications is based on the highly flexible DIGITALK Media Application Server, operating DIGITALK s Broadband Telephony, Prepaid Cards and Prepaid Residential service-ready applications, as well as custom solutions. And our integrated Session Border Controller greatly simplifies application deployments by providing a single point of integration with session load balancing across multiple Media Application Servers. Extensive operations and business support capabilities enable network operators to deploy and launch services both quickly and cost-effectively. Service providers can offer the features relevant to their target groups and support them from service activation and usage to charging and payments. Web self-care and interactive voice response (IVR) menus offer greater flexibility and control while reducing overheads. Subscription and tariff management tools allow service providers to execute highly competitive pricing offers and promotions, including recurring fees, calling rates, service usage packages and add-on bundles. And real-time rating and balance management enables service providers offering post paid charging the ability to apply real-time credit control to minimise any risk of revenue loss. They can also exert real-time control over their costs and margins by capturing carrier costs and applying least cost routing to obtain the required quality of service at the best available price. Customers For us it's not just a question of where you are now and what challenges you face today that matters. We're focused on where you will be next year, and the years after that. We look beyond simply building great products with a wide range of features. We're in the business of supporting our customers in the long term, helping them grow and be successful. 5 Our flexible platform will help you navigate whatever changes come along. And as you innovate in the marketplace and deliver new services, we will ensure that you can do that reliably and with the level of quality that you need.

7 Case Study Situation Dutch incumbent operator KPN provide both mobile and broadband services under its Telfort brand. And as an ISP, Telfort are able to offer a full primarily line residential IP telephony service to their customers. Problem Telfort s previous solution, based on an open source platform, was letting them down in terms of features, reliability and scalability. Without a replacement solution, they were unable to expand and their reputation in the market was being damaged. Solution DIGITALK s Broadband Telephony application running on the DIGITALK Consumer Platform was selected as a replacement solution that would both address Telfort s existing issues and provide the basis for future service and subscriber expansion. Complete service substitution was achieved using a staged process beginning with test environment deployment that enabled inter-operability testing with the wide variety of client devices in use through to a managed sequence of subscriber migrations. and the new solution went live in twelve weeks. Benefits About DIGITALK We help service providers navigate and prosper in the changing world of communications services. We know how important it is to be agile, to adapt swiftly and easily to whatever comes along and to provide whatever support our customers need along the way. So we make it our business to provide flexible solutions that help you navigate whatever lies ahead - and we'll be there to support you and ensure your long term success. For innovative service providers there are significant business opportunities to be found in communications markets across the world. New technologies provide highly cost-effective ways for new players to leapfrog established operators and for existing companies to quickly diversify their services. DIGITALK provides operators and service providers of all types with a service platform and standards-based tools that allow them to exploit Next Generation Network technologies across the mobile, fixed and broadband worlds to outflank their competitors. Delivering solutions for over 15 years across 50 countries around the world, we have the platform, applications and service to help service providers achieve long term success. Immediately after the switch, Telfort saw an increase in call success rates. This was followed over time by significant growth in total customer numbers and traffic volumes. Detailed planning minimised the impact on customer services, and continuity with Telfort s existing order management processes was maintained to minimise the operations impact. The flexibility of the DIGITALK platform s charging options reduces total cost of ownership and allows Telfort to react very quickly to new business requirements. Combined with DIGITALK s revenue assurance options, Telfort have gained tight control and clear visibility over service profit and loss. 6

8 Consumer Mobile Carrier Business Head Office DIGITALK Limited 2 Radian Court Davy Avenue Knowlhill Milton Keynes MK5 8PJ United Kingdom Global Offices United Kingdom Germany Italy United States of America Singapore