Remote fleet management system. Reliable solutions

Transcription

1 Remote fleet management system Reliable solutions

2 WHAT IT IS Managing your fleet effectively from any computer, anytime, anywhere... Hitachi s Global e-service is a dedicated online, web based application, developed by Hitachi to help you monitor and operate your fleet of Hitachi machines in the best possible way to increase productivity, reduce downtime, and ultimately reduce costs. The Global e-service website can be accessed at any time from any computer connected to the Internet. After logging on to the website, a variety of essential information is available, ranging from recent machine operation data and maintenance records, to information on the actual geographical location of your machines. How it functions Global e-service was originally developed alongside Hitachi s IT based machines. Nowadays, the majority of our machines* sends its machine operation data on a daily basis via GPRS or satellite* to a main server managed by Hitachi. This data is then processed by Hitachi and made available to you in a clear and structured way through the Global e-service website. GPRS SATELLITE MACHINE GLOBAL e-service DATABASE SUPPORT CUSTOMER HITACHI DEALER * Please refer to the Applied Model Functionality tables at the end of this brochure for more details.

3 WHAT S IN IT FOR ME The Global e-service website provides access to up to date and relevant machine information including: CO 2 Managing machines Spend a few minutes to learn more about the above functionalities and find out how the Global e-service website can help make your job easier and more effective. Spending hours and hours to keep your files on your machines up-to-date and manually keep track of your machines? The Global e-service website can help you manage your machines much more efficiently! After logging onto the secured Global e-service website, all of your machines are listed in a clear and compact overview. From the general machine overview, you can see where your machines are located, the number of hours they have been operating, the remaining fuel level of each machine, as well as the forecasted date of its next service. The data can help you easily track your machines and effectively plan their deployment.

4 BROWSING MACHINE DETAILS Additional information on a particular machine can be retrieved by selecting any of the machines that is shown in the list and choosing one of the tabs on the screen. Fuel prices are rocketing! How can Global e-service help me to monitor my machines fuel consumption? The Machine information screen provides you with general identification data on your machine, like its model name, serial number and date of delivery to you. Daily fuel consumption of each of your machines can be monitored conveniently in one screen. The same screen will give you life time consumption of that machine and the possibility to calculate an average over a self defined period. Selecting the tab Operation will reveal a variety of actual machine operation and fuel consumption figures. The general Operation screen will provide you with a clear overview of the machine s operating status: the operating hours per day, the total operating hours, its total and average fuel consumption and the machine s remaining fuel level*.

5 CO 2 EMISSIONS More detailed information on the operating status of any particular machine can be retrieved from subsequent screens that reveal details of CO 2 emissions from fuel* My governemental customers require strict control over CO 2 emissions of the machines I use for the job. Can Global e-service support me in that? As a recent upgrade, Global e-service can now also display CO 2 emissions of each of your machines as well as indicating hours of idling. This information becomes more and more valuable as local legislations restrict excessive CO 2 emissions. High amounts of non operating hours result in lots of idling, indicating inefficient operation and the emission of unnecessarily high amounts of CO 2. If you wish to further analyse the data, or use it for any other purpose, you can simply download it at a click of your mouse. * Please refer to the Applied Model Functionality tables at the end of this brochure for more details.

6 MAINTENANCE INFORMATION The Global e-service website gives you the opportunity to store and recall all details of maintenance services carried out in the past or planned in the future to streamline planning of each machine s utilisation. Monitoring maintenance details Selecting the tab Maintenance will give you an immediate overview of the maintenance status of a particular machine. The complete maintenance history record of each machine is displayed in one screen. Moreover any maintenance carried out on the machine is shown in the overview the next day. Planning maintenance activities To help you efficiently plan maintenance activities to be carried out on a particular machine, the actual operating hours of each main sub-assembly are shown as a function of the maintenance items to be carried out in hours. This will help you define when maintenance activities should be performed so that you can reflect this information in the planning of the machine s utilisation, parts ordering, etc

7 MAINTAINING MAINTENANCE HISTORY Any maintenance item that has been carried out can be input via machine monitor or directly entered online into the system so that it will be shown in the maintenance overview for the subject machine in future. I appreciate the service contracts that my Hitachi dealer is offering me. I do no longer need to worry about making an appointment for a mechanic for regular maintenance for each of my machines but can fully rely on my dealer for carrying out timely and professional maintenance. Still I would like to see a confirmation that the maintenance jobs have actually been carried out. Any maintenance item carried out by an authorised Hitachi dealer is entered in the machine s computer. Through Global e-service, this information is available on screen in the office the next day. Downloading reference lists Reference lists of daily inspection items, periodical maintenance or preventive maintenance items can easily be downloaded from the system and printed out for daily use or recording purposes. The full details of the maintenance status and history of any of your machines as stored within the Global e-service website will help you save valuable hours in efficiently planning and storing of maintenance activities for any of your machines.

8 GEOGRAPHICAL LOCATION Efficiently monitoring and planning the utilisation of any of your machines requires you to know each machine s exact geographical location of current operation. Under the tab Location within the Global e-service website, this information is automatically registered and shown in different ways as per your personal preference. Showing machines locations The latest reported location of your machines can be shown on your screen using different mapping methods based on GIS (Geographical Information System) or Google Maps. I can only locate a maximum of 20 machines using the Location function within the Global e-service website. How can I get an overview of all of my machines in the area? Google Maps can be used to locate a limited number of machines. For reviewing complete fleets Global e-service has GIS. GIS additionally enables you to track movements of your equipment in the past. Using the zoom and display options available within Google Maps, you can obtain extremely detailed information on the reported location of the selected machine. This can be very useful when planning a visit to a specific machine. Tracking and tracing By selecting the GIS system to display the location of your machines, additional functions become available: the GIS system allows you to trace multiple machines by specific search criteria, like hour meter intervals or area searches. GIS also enables you to trace and display movements of machines over a period of time

9 SPECIAL FUNCTIONS & REPORT MAKING The Global e-service website incorporates a number of additional functions enabling you to monitor additional details of your machines operating conditions, analyse their efficiency or create clear reports on the utilisation of your machines. notifications For any of your machines, you can select to be notified by when certain conditions are met: an alarm being triggered on the machine, an advance reminder for a service activity due to be performed, or a movement of one of your machines outside a pre-defined area. Payload information Additional information on payloads and drive times for dump trucks can easily be obtained to monitor valuable details on the operating efficiency of your machines. Monthly reporting For reporting purposes, simply select the target machines and operating criteria that you wish to focus on in the report and click the Download button. Within seconds, all information you require to set up a clear and profound monthly report on the operating conditions of your machines, is accessible to you. Whatever report is required, you will be able to deliver it; as all relevant data you require is made available to you through the Global e-service website within seconds!

10 THE HITACHI SUPPORT CHAIN Hitachi s Support Chain comprises of all products and services that we offer to support the operation of your Hitachi construction machine. Technical support The European dealer network provides you with quick and decisive action and support from locally based service staff, whenever you may need it. Extended Warranty and Service Contracts Hitachi dealers can offer you unique extended warranty programs, comprehensive service contracts as well as Hitachi s Extended Life Program HELP. HELP foresees in periodic oil sampling and visual inspections that reduce machine downtime and keep your valuable equipment in the best possible condition. Parts and Remanufactured Components Hitachi s Genuine Service Parts are designed and manufactured to the same quality standards as all Hitachi machines. The use of Hitachi Genuine Parts allows machines to work longer and more reliable at lower running and maintenance costs. To support your equipment that has been in use for a number of years, Hitachi offers you a second line of Genuine Parts at favourable prices but nonetheless covered with our full manufacturer warranty. Hitachi s Remanufactured Components form another part of our support to you in reducing your machines running costs; tested to the same rigorous standards as new parts, our remanufactured parts are offered to you at up to 40% less cost compared to new parts. The complete and professional chain of Hitachi s aftersales activities, aimed at supporting you and your machines from the date of purchase, will guarantee you many years of smooth and efficient machine operation at minimum costs!

11 APPLIED MODEL FUNCTIONALITY EXCAVATORS WHEELED EXCAVATORS Model GPRS / satellite communication (2) Fuel consumption & CO2 emission figures Engine load factor ZX70LC ZX70LCN ZX85US ZX85USBLC ZX ZX ZX135US-3 - ZX160LC-3 - ZX180LC-3 - ZX180LCN-3 - ZX ZX210LC-3 - ZX210LCN-3 - ZX225USLC-3 - ZX225USRLC-3 - ZX240N-3 - ZX250LC-3 - ZX250LCN-3 - ZX280LC-3 - ZX280LCN-3 - ZX350LC-3 - ZX350LCN-3 - ZX400LCH-3 - ZX470LCH-3 - ZX520LCH-3 - ZX520LCR-3 - ZX670LCH-3 - ZX670LCR-3 - ZX870LCH-3 - ZX870LCR-3 - EX optional - optional EX optional - optional EX optional - optional EX optional - optional EX optional - optional EX optional - optional Model GPRS / satellite communication (2) Fuel consumption & CO2 emission figures Engine load factor ZX140W-3 - ZX145W-3 - ZX170W-3 - ZX190W-3 - ZX210W-3 - ZX360W-3 - WHEEL LOADERS Model GPRS / satellite communication (2) Fuel consumption & CO2 emission figures Engine load factor ZW140 - ZW140PL - ZW150 - ZW150PL - ZW180 - ZW180PL - ZW180 high lift - ZW220 - ZW220 high lift - ZW250 - ZW250 high lift - ZW310 - ZW310 high lift - DUMP TRUCKS Model Satellite communication Fuel consumption & CO2 emission figures Engine load factor EH3500ACII optional optional - 1.At the time of printing this brochure, models not listed in the table do not have the option of communication through Global e-service. For the latest status regarding each model s capability to communicate through Global e-service, please contact your authorised Hitachi dealer. 2.These models will change from Satellite to GPRS communication in the course of 2010, but functionality will remain the same.

12 Reliable solutions These specifications are subject to change without notice. Hitachi Construction Machinery KO - EN139EUP