Job Description (JPO) Associate Protection Officer. Protection. Luanda, Angola. 2 years

Transcription

1 Job Description (JPO) GENERAL INFORMATION: Title Sector Location/Duty Station Duration of the assignment Associate Protection Officer Protection Luanda, Angola 2 years SUPERVISION: Tittle and name of Supervisor: Mrs, Esther Benizri, Senior Protection Officer (P4) Title of other international staff members in same duty station: - Representative (P5); - Admin/Program Officer (P3). Content and methodology of the supervision : The Senior Protection Officer will carry out daily direct supervision of the JPO who will be based in the Country Representation in Luanda, with occasional field trips as required. The SPO will ensure that the JPO is fully integrated in the Protection Unit which is composed of 1 P4, 1 NOB, 1 G6, and 1 G4 The SPO is responsible to guide the JPO in his/her induction in UNHCR, to ensure that the JPO acquires and develops knowledge of all aspects of UNHCR s protection work at a Country Office, the JPO will participate in weekly Unit meetings, as well as bi-weekly all staff meetings. The SPO as well as the Representative will coach the JPO by following the way the JPO carries out assignments and providing feedback. DUTIES AND RESPONSIBILITIES: Duties and Responsibilities: - Stay abreast of political, social, economic and cultural developments that have an impact on the protection environment. - Promote International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct. - Foster their consistent and coherent interpretation and application through mainstreaming in all sectors and /or in clusters in applicable operations.

2 2 - Assist in providing comments on existing and draft legislation related to persons of concern. Provide legal advice and guidance on protection issues to persons of concern; liaise with competent authorities to ensure the issuance of personal and other relevant documentation. - Conduct eligibility and status determination for persons of concern in compliance with UNHCR procedural standards and international protection principles. - Promote and contribute to measures to identify, prevent and reduce statelessness. - Contribute to a country-level child protection plan as part of the protection strategy to ensure programmes use a child protection systems approach. - Contribute to a country-level education plan. - Implement and oversee Standard Operating Procedures (SOPs) for all protection/solutions activities. - Oversee and manage individual protection cases including those on SGBV and child protection. Monitor, and intervene in cases of refoulement, expulsion and other protection incidents through working relations with governments and other partners. - Recommend durable solutions for the largest possible number of persons of concern through voluntary repatriation, local integration and where appropriate, resettlement. - Assess resettlement needs and apply priorities for the resettlement of individuals and groups of refugees and other persons of concern. - Contribute to the design, implementation and evaluation of protection related AGD based programming with implementing and operational partners. - Contribute to and facilitate a programme of results-based advocacy through a consultative process with sectorial and/or cluster partners. - Facilitate effective information management through the provision of disaggregated data on populations of concern and their problems. - Contribute to capacity-building initiatives for communities and individuals to assert their rights. - Participate in initiatives to capacitate national authorities, relevant institutions and NGOs to strengthen national protection related legislation and procedures. ACCOUNTABILITY (key results that will be achieved) - The protection of populations of concern is met through the application of International and National Law, relevant UN/UNHCR protection standards and IASC principles. - The protection strategy incorporates a thorough age, gender and diversity (AGD) analysis and reflects the Organization s global, regional and country level priorities. - The Participation of persons of concern is assured through continuous assessment and evaluation using participatory, rights and community based approaches.

3 - Protection incidents are immediately identified and addressed. 3 AUTHORITY (decisions made executing responsibilities and to achieve results) - Intervene with authorities on protection issues. - Negotiate locally on behalf of UNHCR. - Decide priorities for reception, interviewing and counselling for groups or individuals. - Enforce compliance of staff and implementing partners with global protection policies and standards of professional integrity in the delivery of protection services. - Enforce compliance with, and integrity of, all protection standard operating procedures. QUALIFICATIONS AND EXPERIENCE: - Education: University degree in Law, International Law, political Sciences or related field. - Job Experience: Minimum 4 years (2 years with advanced University degree) relevant professional experience. - Excellent knowledge of English and working knowledge of French or Spanish, knowledge of Portuguese would be an asset. REQUIRED COMPETENCIES: Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building Analytical Thinking 1. X X001 Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. X Judgement and Decision Technological Awareness 3. X003 M003 Making 4. M004 Strategic Planning and Vision 4. X Negotiation and Conflict X004 Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X Political Awareness X X008 Stakeholder Management 9. X009 Change Capability and Adaptability

4 TRAINING COMPONENTS AND LEARNING ELEMENTS: 4 Training components: (the training components should indicate through which activities learning will be structured); Learning elements: (The learning elements indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). It goes without saying that the learning elements result from the tasks the JPO has to carry out during the assignment. The learning elements in the job description should be defined in the form of measurable results, for instance: - write assessment reports - assess project proposals - draft project budget according to UN standards - formulate job descriptions and project document to address environmental problems in the region - etc.

5 BACKGROUND INFORMATION: 5 The background information should include: general information about the organizational structure of the local UN organization (organigramme) general outlines about the programme/project outline about planned developments concerning the programme/project information about living conditions for field offices is appreciated any particular information which would assist in the identification of the right candidate.

6 Job Description (JPO) GENERAL INFORMATION: Tittle Associate Public Information Officer Sector: Public Information Location/Duty Station: Nairobi Regional Support Hub Duration of the assignment: 2 years with possibility of extension for third SUPERVISION: Senior Regional Public Information Officer (P4) Title of other international staff members in same duty station: none The incumbent will work under the supervision of the Senior Regional Public Information Officer and in coordination with the External Relations Unit, as well as with Headquarters Public Information and Private Sector Fundraising. The Senior Public Information Officer will work with the incumbent: Jointly setting work objectives and agreeing work plans. Coaching and guiding the incumbent through each phase of work. Reviewing and providing constructive feedback on outputs as they are produced. Providing regular performance reviews related to assigned tasks Progress reviews and mid-term review. DUTIES AND RESPONSIBILITIES: 1. Provide support to Public Information Officers at RSH. 2. Assist in establishment of close working relationships with television, radio, newspapers and news agencies to promote and ensure the dissemination of UNHCR aims, activities and principles. 3. Maintain regional media contact lists. 4. Collect data and draft/prepare/distribute cleared PI materials, including regional updates. 5. Produce web stories, reports and press releases for journalists, donors and other stakeholders. This may include reporting, editing and laying out the RSH Bulletin. 6. As delegated, represent UNHCR in press events, interviews and other media events. Where applicable, accompany media on reporting trips. 7. Monitor and analyse regional media reports. 8. Manage social media messaging under direction of PI Officers.

7 2 9. Assist in planning and organizing advertisements, exhibitions, training seminars, conferences, meetings, social events and other activities to promote a better understanding of UNHCR s activities and accomplishments by the general public and/or organized groups. 10. Assist in preparation of communication budget. 11. Perform other duties as required. ACCOUNTABILITY (key results that will be achieved) - Improved relationships with journalists (national and international) based in Nairobi; increased media coverage of UNHCR activities in the region; better distribution of PI materials from the region to Geneva and then to world media and from RSH to donors and other external partners. AUTHORITY (decisions made executing responsibilities and to achieve results) As delegated, represent UNHCR in press events, interviews and other media events. Where applicable, accompany media on reporting trips. Communicate with all UNHCR offices as necessary to report on activities as described above. QUALIFICATIONS AND EXPERIENCE: (describe clearly and accurately the required educational background. As for experience, indicate if it is required or desirable) Qualifications: University degree in journalism or communications or social media studies. (preferable experience as a working journalist will be considered as more important than degree) Experience: five years experience as an international correspondent. In lieu of this experience, we would be willing to accept a very eager young recent graduate with good social media skills. We are willing to strike a compromise: either an experienced journalist OR an enthusiastic young recent graduate if all skills cannot be found in one person. Skills: Excellent communicator with strong interpersonal skills. Team player. Proficiency in basic computer software such as Microsoft Word, Excel, PowerPoint. Ability to use social media such as Twitter, Facebook etc. Extremely good English writing skills are absolutely essential and will be subject to a written test. Languages: Excellent knowledge of English is essential; good French is an asset.

8 3 REQUIRED COMPETENCIES, which illustrate behaviours that are essential to achieving deliverables described above, and that are critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross- Functional Competencies. 1. X M001 Managerial Competencies Empowering and Building Trust 2. M002 Managing Performance 3. X M X M M005 Leadership Judgement and Decision Making Strategic Planning and Vision Code 1. X X X X X X X X X M006 Managing Resources 6. X X X X X X X009 Cross-Functional Competencies Analytical Thinking Innovation and Creativity Technological Awareness Negotiation and Conflict Resolution Planning and Organizing Policy Development and Research Political Awareness Stakeholder Management Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: Most training will be conducted through constant coaching and mentoring by the Senior Regional PI Officer. Normally there is one formal regional communications workshop per year to which the JPO may be invited to attend or even help facilitate. Learning elements: By carrying out the assigned tasks, the JPO should learn a tremendous amount about communications and media work, particularly how to craft effective messages externally and diplomatic ones internally.

9 4 BACKGROUND INFORMATION: The Regional Support Hub (RSH) provides specialist support to UNHCR operations in 13 countries within East, Horn and Great Lakes Region of Africa. The Public Information Unit supports the work of countries and feeds information to Headquarters for the global communications network for distribution to journalists all over the world on all platforms website, print, photos, video and social media. The Unit also works closely with the External Relations and Private Sector Fund Raising Units in the Hub. Detailed information about living and working conditions in Nairobi may be found at the following websites: Created/up-dated on: 27 Sept. 2013

10 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on 4 May 2014 Title Associate RSD Officer (Exclusion), PN Sector Duty Station (City, Country) Duration of the assignment Protection/RSD Damascus, Syria One year renewable. SUPERVISION: Title and Name of Supervisor: RSD Officer (Exclusion) Zoe Anderson Title of other international staff members in same duty station: Representative, Deputy Representative, Assistant Representative (Programme), Assistant Representative (Protection), Assistant Representative (Admin), Senior Legal Officer, Senior Admin/Finance Officer, Snr. Programme Officer, Snr. Supply Officer, Project Control Officer, Senior Public Health Officer, Protection Officer, Community Services Officer, RSD Officer, Registration Officer, and Resettlement Officer. Some regional positions in the field of RSD, statelessness and Security are also based in either Lebanon or Jordan providing regional support to various UNHCR offices in the area. Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO): The incumbent is supervised by the RSD Officer (Exclusion), who in consultation with the incumbent, and in line with RSD indicators set for the region, is responsible for planning the amount of RSD / Exclusion interviews to be conducted and the number of RSD / Exclusion assessments to be completed on a weekly basis and the time allocated to other, related activities. The RSD Officer (Exclusion) provides regular guidance on conducting RSD / Exclusion in line with UNHCR s guidelines and procedural standards and reviews/approves recommendations on refugee status made by the incumbent. The RSD Officer (Exclusion) provides on the job training and helps to identify other beneficial training programmes. DUTIES AND RESPONSIBILITIES: Conduct fact-finding (interviews) with asylum-seekers and refugees who trigger exclusion concerns i.e. who may have committed acts falling under the exclusion clauses of Article 1F of the 1951 Convention relating to the Status of Refugees;

11 2 Prepare and complete the adjudication of asylum claims which include the presentation of detailed legal analyses to sufficiently address any exclusion concerns triggered. The case worker will be expected to finalize a minimum of cases each week as determined by the RSD Officer; Undertake research on country of origin information (COI) and legal elements necessary for completing the adjudication of the asylum claim; Review exclusion assessments prepared by other members of the team and provide appropriate feedback; When performing the above-mentioned duties, the Officer will comply with UNHCR policy guidelines and procedural standards, notably the UNHCR Guidelines on the Application of Article 1F (and related background note), as well with Unit 4.8 and Unit 9 of the Procedural Standards for RSD under UNHCR s Mandate; Work closely with relevant departments to ensure that the RSD and exclusion sub-unit meets the requirement and expectations of case processing and identification for onward processing; Identifying security and protection risks faced by refugees in the course of carrying out related duties; and Potentially undertake any other RSD or protection related duties as requested by the RSD Officer, including assisting in programmes related to training and development of colleagues. ACCOUNTABILITY (Please list the key results that will be achieved) - JPO s contribution in undertaking RSD/ exclusion assessments will increase the number of refugees in Syria finding durable solutions (i.e., third country resettlement) - JPO s participation in the team as a reviewer improve the RSD Unit s capacity in RSD management -JPO s participation in the team as an international staff member will contribute to an overall improvement of protection management of Protection Service AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) - approving recommendations of RSD assessments as a reviewer -

12 QUALIFICATIONS AND EXPERIENCE: 3 (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) University Degree in Law or related field; Working experience in applicable law related to the application of the exclusion clauses e.g. International Humanitarian Law, International Criminal Law and International Human Rights Law desirable; Experience in Refugee Status Determination desirable, in particular on substantive and procedural exclusion/cancellation matters; Experience in Legal Research; Experience in Country of Origin (COI) research; Attitude and aptitude: commitment to refugees, flexibility, and ability to work in an UNHCR context in cooperation with Government counterparts; Good analytical skills; Computer literacy; Fluency in spoken and written English; Ability to work effectively in challenging situations including field locations; Strong interpersonal skills.

13 4 REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (Please indicate activities through which the learning process will be structured for the JPO) On the job training; Workshops/seminars; Refugee Status Determination Learning Programme (on-line UNHCR course concluding in a one week workshop and assignment); Mandatory on-line training in field security, refugee protection and gender issues. Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year) Conduct interviews and record detailed interview transcripts; Draft assessments in a timely manner; Review assessments and provide feedback; Compile and manage a COI database on a specific country or countries;

14 5 Research law and compile legal materials relevant to RSD and Exclusion issues; Design training sessions on RSD for new or less experienced RSD staff and assist in presenting training components.

15 OPERATIONAL CONTEXT: 6 Syria is not a state party to the 1951 Convention and Protocol relating to the Status of Refugees and thus UNHCR undertakes a mandate RSD. As of 1 January 2014, there were approx. 31,000 refugees and 2,400 asylum-seekers registered with UNHCR. Nearly 80% of them are from Iraq. The majority of these Iraqis have refugee status on the basis of prima facie recognition. A comprehensive review of the Iraqi case load in 2010 concluded that 7,000 individuals from Iraq with prima facie based status have exclusion triggers. As many of them also met the resettlement criteria, the office set up the Exclusion sub-unit to conduct exclusion assessment mainly to screen cases considered for resettlement. Cases found to be excludable are recommended for cancellation of their prima facie refugee status. Due to the ongoing conflict in Syria, the number of individuals with triggers remaining in the country has significantly decreased. Today there are in total some 1,500 with exclusion triggers. As resettlement is the only viable durable solution for refugees in Iraq, assessments of refugees presenting exclusion concerns is a key protection activity. Since October 2012, with the implementation of the 2012 Iraqi guidelines the parameters for prima facie processing have been lifted altogether, consequently all Iraqi asylum seekers are subject to RSD procedures. Since the start of the unrest in March 2011, due to an escalation of the conflict, UNHCR Syria faces a problem to secure full access to asylum-seekers and refugees. Syria has become much less stable and the protection environment and refugee flow is rapidly changing and unpredictable. The present unstable security situation in Syria creates on-going pressures at work and in daily life as priorities are frequently upended for other urgent ad hoc tasks. The incumbent should be prepared to work under such conditions and be able to manage stressful situations. Since August 2013 the level of security in this operation is identified by UNDSS as HIGH and reduction in the international staff was announced by DO/SMT/DSS. Therefore the incumbent should be prepared to work in the demanding security conditions. As of 12 February 2012 Syria is officially a non-family duty station with a four-week R&R cycle (to Amman). Amman is also considered as APA for Syria operation with limited immunities and privileges granted for the staff and family members, like only 6 months residency renewable.

16 Job Description (JPO) GENERAL INFORMATION: Title of the post: Sector: Location/Duty Station: Duration of the assignment: Associate PSFR Officer PSFR, Division of External Relations Geneva, Switzerland One Year SUPERVISION: Title of Supervisor: Senior Project Development Officer (PSFR) Title of other international staff members in same duty station: None at the same level Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning guiding and reviewing the work) The Associate Project Development Officer (PSFR), based in Geneva and working under the direct supervision of the Senior Project Development Officer (PSFR), along will play a supportive role in researching, developing, and planning fundraising projects and proposals across the entire Private Sector Fund Raising (PSFR) sector. The focus will be on specific thematic areas and promoting projects within the PSFR team to ensure that the fundraising activities are targeted towards UNHCR priority areas and at the same time meet specific donor requirements and or expectations. The incumbent of this position will be expected to play a supportive role in PSFR's efforts to rationalize relations with the technical and field staff in developing fundraising materials and free the PSFR fundraising staff from putting together ad hoc approaches to project information by providing them with excellent proposals and reporting they require so that they can concentrate on donor relationships and income generation. PSFR has identified a need for future systematic support in the area of project identification, case for support and materials development and reporting to donors to support fundraising. Thus, the Associate Project Development Officer will be expected to significantly enhance PSFR capacity to develop donor targeted fundraising project proposals on specific thematic

17 2 areas that will drive PSFR to realize the ambitious targets set for fundraising from the private sector in both the immediate and long term. The Associate PSFR Officer will constantly liaise also with the LG network and the Case Support Unit in London in order to provide information and data from the bureaus and from the field. Internally, at HQ level, will closely liaise with the Bureaux and the Technical Division like DIP/DPSM. DUTIES AND RESPONSIBILITIES: Act as the focal point for a defined number of thematic areas within the PSFR Thematic Portfolio. Liaise with the Technical Bureaus, Field Offices and other key players to develop and write high quality strategic, measurable project proposals and grant submissions that can be presented to donors for Leadership Giving and showcased in Individual Giving appeals. Liaise with the Bureaus and the different Divisions in order to enhance cooperation in support of PSFR fundrasing strategies. Draft and develop Cases for Support for the thematic area(s) under their responsibility. Research and write-up the project information obtained from the technical/field staff and translates them into fundraising information and formats such materials for different specific donor audiences supporting Individual Giving and Leadership Giving for the thematic area(s) under their responsibility. Compile and maintain up to date written and visual materials including digital media, photography, video etc. for the thematic area(s) under their responsibility. Support the PSFR team with all project reporting and financial contribution tracking for the thematic area(s) under their responsibility. Support the P4 Senior Officer in the selection and briefing of external suppliers when required and in compliance with UNHCR procurement regulations. ACCOUNTABILITY (key results that will be achieved) Ensure PSFR staffs are provided with reports on projects tailored towards meeting specific donor requirements, produce donor specific financial reports, and will therefore be accountable for the overall quality of fundraising projects/proposals developed within the specific thematic areas under their responsibility. - Accountable for constant check the OL level linked to the proposal interest and creating the liaison between the fundraiser network and the Bureaux and technical divisions. - Accountable for setting clear guidelines for the collection, consolidation and reporting of all fundraising related financial information in the entire PSFR network including the National Associations. - Accountable for the establishment and maintenance of a mechanism that enables reporting on Key Performance indicators related to PSFR specific financial information. - Accountable for updating and maintaining the fundraising pipeline of Thematic Unit.

18 AUTHORITY (decisions made executing responsibilities and to achieve results) 3 Design thematic Project proposals and promote them among the PSFR sectors for targeted fundraising outreach in order to secure funding for their thematic portfolio. Assign thematic projects to respective fundraising staff working under the thematic segment for which the proposals/projects are developed and follows up to ensure success of such initiatives. Decide on the approach taken in targeted fundraising projects in close consultations with the immediate supervisor, the Deputy and Head of PSFR service respectively. Represent PSFR in relevant PSFR planning with National Associations/ Branch Offices (NAs/Bos), skillshares and meetings as needed to train the PSFR network in the services available from the Thematic Project Management team. Amend project proposals in their thematic areas in order to ensure that the same are in line with UNHCR priorities and meets donor requirements and or specifications. Additional authorities associated with this position will be clearly outlined within the delegation of authority plan developed for this newly created unit within the PSFR structure as appropriate Check the OL level and space available for funding in cooepration with DRRM and provide straight feedback to the fundraisers. QUALIFICATIONS AND EXPERIENCE: (describe clearly and accurately the required educational background. As for experience, indicate if it is required or desirable) Minimum academic attainment required: university degree in Business Administration, Economics, Communications, International Relations, Finance, Marketing, Media/ Journalism or Social Sciences. Bachelor degree with 4 years of work experience or Master degree with 2 years of work experience. Language (s) required: English essential, French and Spanish desirable Skills: Excellent communication, negotiation, and analytical skills. Excellent writing skills in English. Experience in research, editing and report writing an asset. Experience in project management including financial control an asset. Fully conversant with Word for Windows, knowledge of EXCEL an asset. Ability to establish and maintain good working relations with people of different national and cultural background. Ability to adapt him/herself flexibly to changes. Experience in humanitarian work in the field and/or in an international organization a very valuable asset. Skills in liaison and coordinación.

19 4 REQUIRED COMPETENCIES, which illustrate behaviors that are essential to achieving deliverables described above, and that are critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building Analytical Thinking 1. X001 Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision Technological Awareness 3. X003 Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: Fundraising mechanism and technics. Use of the UNHCR tools for programming. Liaisons and connection with different sector and networks. Learning elements: write draft proposal update and manage pipeline of projects status consolidate relations with desk officers and keep effective communication assess project proposals draft project budget according to OL level and in liaison with DRRM Check fundraising packs and give feedback in liaison with the HQ relevant sections. BACKGROUND INFORMATION: PSFR has gone through a period of rapid growth over the past 7 years, from less than $30 million income transferred to UNHCR to more than $180 million. At the same time the expenditure budget made available for PSFR to achieve income growth has increased to over $150 million and is expected to grow to over $250 million within the next five years. The growth has been driven by UNHCRs strategic investment in effective fundraising techniques, focused on countries that provide a high return on investment and as much as

20 5 possible spreading risk. The number of PSFR countries is increasing, along with the number of techniques being implemented to generate income and acquire new donors, this includes Leadership Giving (Corporates, Foundations and High Net Worth Individuals), Individual Giving (F2F, Direct Mail, Telemarketing, DRTV and Digital Fundraising). Within this complex context, it is essential for PSFR to improve its relationship with the field, divisions and bureaux where the raw data, content for fundraising proposals as well as end-of project reports are generated. In order to meet UNHCRs projected increase in private sector income, the Thematic team needs to be reinforced to manage these complex relationships appropriately. This post is in direct relation with the expectation that over time, PSFR would house a Fundraising Resource Centre to service DER. general outlines about the programme/project outline about planned developments concerning the programme/project information about living conditions for field offices is appreciated any particular information which would assist in the identification of the right candidate. Created/up-dated on (date): 24 January 2014

21 Job Description (JPO) GENERAL INFORMATION: Tittle of the post: Associate Community Services Officer (ACSO) Sector: Protection Location/Duty Station: Sub Office, Zwedru (Non-family duty station) Duration of the assignment: One year (1 year) initially SUPERVISION: Title of Supervisor: Head of Sub Office Title of other international staff members in same section: None Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning guiding and reviewing the work) The Associate Community Services Officer (ACSO) will be based in the Sub Office Zwedru and operate as a middle level manager. While the incumbent will be supervised directly by the Head of Sub Office, the Senior Protection Officer, BO Monrovia will be the overall technical manager. Yearly objectives for the incumbent will be approved both the Head of Sub Office and reviewed by the Senior Protection Officer, BO Monrovia. This will be in line with the overall protection strategy of Liberia operation. Together with the Head of Sub Office, weekly planning schedules will be made based on the operational focus and demand.

22 The incumbent (depending on experience) may supervise national staff in the Community unit. She /he will provide functional community services guidance to CS staff and supervises protection standards, compliance with standard operational procedures and ensure that protection delivery is in line with international standards. The work of the ACSO requires coordination of quality and timely Community Services responses/interventions to the needs of person of concern; to ensure that CS methodologies and safeguards are mainstreamed and integrated in all sectorial operational responses. In the execution of these, she/he will ensure that persons of concern are involved with the office in making decisions that affect them in all aspects of protection and assistance delivery. In order to achieve this, the ACSO will need to build effective linkages with persons of concern, protection and assistance partners as well as other protection actors. DUTIES AND RESPONSIBILITIES: 1. Assist all UNHCR units and partners in applying a community development approach in their work by: Conducting regular participatory assessments as part of multifunctional teams using a gender and age perspective to fully understand the refugee population and its sub-groups, their protection concerns and priorities and the resources available to them. Working actively with the refugee community in defining and seeking solutions to their problems, including those of individuals and groups with specific needs, during all phases of programming, with specific measures to involve women and children. Identifying training needs among staff and partners from different functional units and sectoral teams on the community development approach, situation analysis and gender and age mainstreaming. 2. Support the implementation of policy priorities and a team approach to mainstreaming gender equality and child rights by: Strengthening communication between UNHCR and the refugee population. Participating in the development and monitoring of projects designed to address longterm strategic as well as practical needs of refugee women. Providing protection and care to children including adolescents, and in particular monitoring and ensuring that unaccompanied and separated children are identified, registered, and placed in suitable family arrangements while timely family tracing is carried out. Ensuring that refugee children participate in suitable educational programmes in appropriate facilities, and monitor these in accordance with the educational field guidelines and indicators, with an emphasis on access of all children to schooling, provision of quality education and promotion of girls' attendance. Collaborating with Protection to ensure coordinated efforts with all stakeholders including the refugee community, in early identification, prevention, response and follow up with survivors of SGBV.

23 3. Assist the Programme and Protection Units in the development of suitable plans and interventions by: Ensuring protection needs and risks faced by girls, boys, women and men - including older refugees and other individuals and groups with specific needs - are identified and addressed in a timely and effective manner in all sectoral activities and budgets. Providing inputs to the development and monitoring (including review of statistics and reports) of programmes and budgets. Providing inputs to the development of protection strategies and activities. Initiating together with implementing and operational partners and the refugee and local communities specific activities to address the social, psychological, cultural, health, organisational and livelihood concerns of refugee communities, and support community initiatives in these areas. 4. Capacity building Initiatives: Provide training to implementing partners and UNHCR protection/ community services staff in the field on identification of EVIs, monitoring and reporting, and other overlapping themes in protection such as SGBV, Child Protection, and Confidentiality. Coaching and mentoring Community Services and field based staffs in the operation. 5. Perform other duties as required. ACCOUNTABILITY (key results that will be achieved) The protection of populations of concern is achieved through the application of International and National Law, relevant UNHCR protection standards and principles. The protection strategy incorporates a thorough age, gender and diversity (AGD) analysis and reflects the Organization's global, regional and country level priorities. The Participation of persons of concern is assured through continuous assessment and evaluation using participatory, rights and community based approaches. Community Services incidents are immediately identified and addressed. Durable solution is achieved for the largest number of population of concern through voluntary repatriation in line with protection standards. AUTHORITY (decisions made executing responsibilities and to achieve results) Negotiate locally on behalf of UNHCR with prior approval of supervisor/head of office. Decide priorities for reception, interviewing and counseling for groups or individuals in liaison with Supervisor. Enforce compliance of staff and implementing partners with global protection policies and standards of professional integrity in the delivery of protection services. Enforce compliance with, and integrity of, all protection standard operating procedures.

24 QUALIFICATIONS AND EXPERIENCE: Qualification: University degree in Social Sciences, preferably in Social Work but alternatively in Sociology, Anthropology or related fields. Experience: Skills: Minimum of 2 years relevant professional experience in field work or human rights. Experience in the social work, knowledge of interviewing techniques, interpersonal skills, and previous work experience with refugees would be an asset. Strong analytical and communication skills and computer skills; ability to translate theory into practice; good drafting skills; The incumbent should also have good interpersonal skills, and be culturally sensitive, particularly in light of the fact that he/she will be required to live in an environment requiring continuous interaction with a small group of colleagues of very diverse cultural background, without outside amenities/entertainment. REQUIRED COMPETENCIES, which illustrate behaviours that are essential to achieving deliverables described above, and that are critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building Analytical Thinking 1. X001 Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision Technological Awareness 3. X003 Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability

25 TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: Protection Learning Programme/Protection Induction Programme. Locally organized topical training sessions On-the-job learning through practical experience, self-learning, and coaching/mentoring by senior colleagues Organized briefing session on local context and protection strategies and priorities. Learning elements: By the end of her/his assignment, the incumbent will have acquired all-round Community Services competencies, including, Refugee reception, SGBV/medical screening and registration, refugee caseload management, participatory assessment, AGDM mainstreaming gender and child rights, social, psychological, cultural, health, organisational and livelihood concerns of refugee communities, basic negotiation and advocacy skills in the UNHCR context. These will be assessed on the basis of the quality of the reports and assessment produced, appropriateness of the interventions/demarches made. BACKGROUND INFORMATION: UNHCR Liberia currently comprises of the Branch Office based in Monrovia, 1 Sub-Office in Zwedru and 2 Field Offices in Saclepea (Nimba) and Harper (Maryland) Counties. The Suboffice is responsible for coordinating the activities of the refugee protection and assistance delivery in the camps in Grand Gedeh County as well as the activities of the 2 Field Offices. The operation hosts mainly Ivorian refugees with a very small number of other nationals. The Monrovia-based Country Representative is the overall manager of the Liberia programme. He is assisted by a Deputy Representative in charge of operations. The Sub-Office is headed by Head of Sub-Office who has supervisory responsibility over the 2 head of Field Offices. Field Protection Officer heads the Protection Section in the Sub-Office and has technical supervisory responsibility for protection activities in the camps. The overall technical supervisory responsibility rests with the Senior Protection Officer based in Monrovia. Protection section at all locations includes registration unit, protection delivery unit, and community services unit. There are a number of national staff and some international staff working under these protectionrelated units. General outlines about the programme/project The refugee field operation in Liberia currently has within its operation a total population of 43,613 Ivorians settled in four different camps in three different counties namely, Nimba County, Grand Gedeh County and Maryland & River Gee Counties. Nimba County has a total population

26 of 9,485 individuals; Grand Gedeh County has 20,174 and Maryland and Rivee Gee manages 11,552 individuals. Other nationalities are Sierra Leoneans 375, mixed nationality 92, other persons of concern 1,540 and 54 asylum seekers. This brings to a total of 45,674 persons of concern to UNHCR in Liberia. Overwhelming majority of the caseload arrived in Liberia in 2010, as a result of the post-election crises which followed the 2010 presidential elections in Cote D Ivoire. Part of the population, are also residing in a number of host communities in the various locations. UNHCR and partners with the support of the Liberian government provide protection and mixed solutions in the camps. In consideration of improvements in the security situation in Cote D Ivoire, the governments of the two countries together with UNHCR have established a tripartite commission to oversee the repatriation of refugees who are willing to return voluntarily to their homes. At this stage, UNHCR and the Liberian Government are facilitating the voluntary repatriation process and also consolidating refugee camps through relocation to designated refugee camps. Liberia is a signatory to the 1951 Refugee Convention and the 1969 OAU Convention and has its own 1993 Refugee Act. All Ivorian refugees are recognized on prima facie basis while other national asylum seekers undergo an individual status determination conducted by the asylum Committee of Liberia. The government supports the operation of UNHCR through the Liberian refugee repatriation and resettlement Commission (LRRRC), which is also responsible for camp management. Information about Living Conditions in the Branch Office and Field Offices Liberia is a post conflict country. The country is generally safe, with the exception of petty crimes especially in the cities. The United Nations Mission in Liberia (UNML) maintains a strong presence, including a large deployment of military personnel throughout Liberia. It is mandatory to complete the following: Basic Security in the Field and Advance Security in the Field. The current UN security level for Liberia is Level 2. It however varies in certain parts of the country. Upon arrival in the country, all UN staff must receive security briefing from UNDSS. UNMIL has established medical facilities in all duty stations while in Monrovia, UNHCR has access to the UN clinic. In Monrovia, accommodation is commonly in two settings either apartment-type or private houses. The latter can be a challenge to find and is generally more costly. The housing structures are of various standards and are usually furnished. Water, electricity and security guards are normally included in the rent in compliance with UN MORSS security requirements. In other field locations, guest house system is in operation. The candidate should expect to cope with the challenges that come with working in a deep field location where there is a general lack of infrastructure, such as running water, electricity and sanitation. The long-distance travel by road between field offices on rough terrain can be a huge constrain especially during the 8 month rainy season. There is a heavy incidence of malaria due

27 to the heavy rainy season. Life away from friends and family for a minimum period of two months can be stressful. Any particular information which would assist in the identification of the right candidate. Dynamism, leadership, flexibility, adaptability and level-headedness are crucial attributes required to work in a refugee camp environment. Zwedru, Liberia, 29 April 2014

28 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on 29/04/2014 Title Sector Duty Station (City, Country) Duration of the assignment Associate Protection Officer Protection Conakry, Guinea One year renewable. SUPERVISION: Title and Name of Supervisor: Protection Officer, Nora Catherine Staunton Title of other international staff members in same duty station: Representative, Paul Ndaitouroum Admin Officer, Cédric Moustapha Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) The Associate Protection Officer (JPO) reports to the Protection Officer, the incumbent may have supervisory responsibility for protection staff including community services, registration, resettlement and education. He/she provides functional protection guidance to information management and programme staff; and supervises protection standards, operational procedures and practices in protection delivery in line with international standards DUTIES AND RESPONSIBILITIES: - Stay abreast of political, social, economic and cultural developments that have an impact on the protection environment. - Promote International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct. - Foster their consistent and coherent interpretation and application through mainstreaming in all sectors and /or in clusters in applicable operations. - Assist in providing comments on existing and draft legislation related to persons of concern. - Provide legal advice and guidance on protection issues to persons of concern; liaise with competent authorities to ensure the issuance of personal and other relevant documentation. - Conduct eligibility and status determination for persons of concern in compliance with UNHCR procedural standards and international protection principles.

29 2 - Promote and contribute to measures to identify, prevent and reduce statelessness. - Contribute to a country-level child protection plan as part of the protection strategy to ensure programmes use a child protection systems approach. - Contribute to a country-level education plan. - Implement and oversee Standard Operating Procedures (SOPs) for all protection/solutions activities. - Oversee and manage individual protection cases including those on SGBV and child protection. Monitor, and intervene in cases of refoulement, expulsion and other protection incidents through working relations with governments and other partners. - Recommend durable solutions for the largest possible number of persons of concern through voluntary repatriation, local integration and where appropriate, resettlement. - Assess resettlement needs and apply priorities for the resettlement of individuals and groups of refugees and other persons of concern. - Contribute to the design, implementation and evaluation of protection related AGD based programming with implementing and operational partners. - Contribute to and facilitate a programme of results-based advocacy through a consultative process with sectorial and/or cluster partners. - Facilitate effective information management through the provision of disaggregated data on populations of concern and their problems. - Contribute to capacity-building initiatives for communities and individuals to assert their rights. - Participate in initiatives to capacitate national authorities, relevant institutions and NGOs to strengthen national protection related legislation and procedures. ACCOUNTABILITY (Please list the key results that will be achieved) - The protection of populations of concern is met through the application of International and National Law, relevant UN/UNHCR protection standards and IASC principles. - The protection strategy incorporates a thorough age, gender and diversity (AGD) analysis and reflects the Organization s global, regional and country level priorities. - The Participation of persons of concern is assured through continuous assessment and evaluation using participatory, rights and community based approaches. Protection incidents are immediately identified and addressed AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) - Intervene with authorities on protection issues. - Negotiate locally on behalf of UNHCR. - Decide priorities for reception, interviewing and counselling for groups or individuals. - Enforce compliance of staff and implementing partners with global protection policies and standards of professional integrity in the delivery of protection services. - Enforce compliance with, and integrity of, all protection standard operating procedures

30 3 QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) - Languages: Excellent knowledge of French and working knowledge of English. - Qualifications: University degree in Law, International Law, political Sciences or related field. - Experience: Minimum 4 years (2 years with advanced University degree) relevant professional experience - Skills: Diverse field experience desirable. - Good IT skills including database management skills. - Completion of the Protection Learning Programme, RSD- Resettlement Learning Programme. REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (Please indicate activities through which the learning process will be structured for the JPO); Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). PLP, RSD

31 OPERATIONAL CONTEXT: 4 Please avoid abbreviations or any information which are for internal use only. Ensure to include the following: The UNHCR structure in Guinea is as follow: One Branch Office in Conakry composed of 25 staff members (20 nationals, 3 internationals and 2 international UNVs) and one field Office in Nzérékoré composed of 20 staff members (18 nationals, 1 international and 1 international UNV). As of 1 January 2014, there were a total of 6,684 refugees from 6 different nationalities living in the camps/rural areas (Kouankan I-II, the Laine Camp, N Zerekore, Beyla, Kissidougou and Bonodou), and 1,675 refugees from 17 different nationalities in urban areas (Conakry) in Guinea. These populations were mostly recognized on a prima facie basis by the Guinean State under the 1951 Convention relating to the Status of Refugees/the 1969 OAU Convention. The activities of UNHCR operation in Guinea are done through 5 implementing partners and are part of the regional approach management of UNHCR operations in West Africa. The operation in Guinea is currently focusing on two (2) following population groups of refugees and asylum seekers: Ivorian refugees living in the forest region (Kouankan II and Beyla) Refugees of various nationalities living in urban area ( Conakry) The activities are based on the three (3) durable solutions: the continuing process of voluntary repatriation program for Ivorian refugees, implementation and consolidation of Local Integration and Resettlement as a protection tool for refugees at risks who meet the criteria. The security situation remains more or less calm all over the country. However Conakry and Nzerekore are at level 2 (UNDSS security assessment) regarding the security, Kankan and Labé are at level 1 All departure and arrival at Conakry after 10:00 pm and before 6:00 pm should be done through a police escort. The UNHCR security focal point should be aware of all travel in order to prepare the required logistic. Travelling after 10:00 should be limited. Security clearance for all travel in/from/to Guinea should be request on line in TRIP/SECURITY CLEARANCE. Security briefing for all new comer are done every Mondays and Friday at 10:00 at UNDSS in UN House. Visa is not required for all people from ECOWAS countries and for all UNLP owners who will get the visa upon arrival with UNHCR administration s help. Visa is required for all others.

32 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on Date: 29 April 2014 Title Associate Fundraising Officer (Leadership Giving) TWO POSITIONS Sector Private Sector Fund Raising Service (PSFR), Division of External Relations (DER) Duty Station (City, Country) Duration of the assignment Copenhagen, Denmark One year renewable. SUPERVISION: Title and Name of Supervisor: Chief of Section (PSFR L.G.) Title of other international staff members in same duty station: Total of 45 professional positions in Copenhagen Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) The incumbent JPO will be working as part of the PSFR Leadership Giving team located in the UN City in Copenhagen, Denmark, covering New Business Development and Account Management for UNHCR s Corporate and Foundation donors and partners. The JPO s Supervisor oversees the induction training and subsequent coaching of the incumbent. Guidance is happening on a regular basis with consistent scheduled performance reviews. The JPO reports to the Chief of LG, who is heading PSFR s Leadership Giving Section. The primary responsibilities of the JPO are to: (i) Identify and develop major national and international new business opportunities; and / or (ii) Manage the relationship of existing private partnerships with an assigned group of international corporate and foundation accounts, ensuring that the relationship develops to meet income generation targets. 1 P a g e

33 Close collaboration with PSFR teams in Copenhagen, HQ Geneva and the global LG Network is essential to the success of UNHCR s PSFR Strategy and therefore the JPO must establish collaborative working relationships both internally with key staff across the organization and externally with donors, partners and other stakeholders. DUTIES AND RESPONSIBILITIES: (i) Management of Corporate and Foundation Accounts: Develop and manage existing partnerships and relationships with international corporations and foundations within the framework of the PSFR Strategy and LG Bridge Plan. Communicate accurate and timely information in a persuasive manner to international corporate and foundation representatives on UNHCR s programs and activities, including on-time reporting of the impact of their contributions. Work with PSFR s Thematic Unit to develop funding proposals for companies and foundations representing UNHCR s priorities and agreed needs. Guide and accompany relevant corporate and foundation partners on missions to UNHCR camps and sites ensuring the quality and accuracy of their experience of the organization and the operation. Provide financial tracking of contributions from the managed corporations and foundations. Ensure that meticulous records of all approaches to prospects and donors and their outcomes are recorded in the relevant PSFR databases. (ii) New Business Development: Initiate and lead specific major new business opportunities. Manage, design and develop funding relationships with new international corporate and foundation donors. Develop funding proposals for corporate and foundation prospects. Liaise with the PSFR LG Network to coordinate approaches to new or dormant national and international corporations and foundations. Work closely with PSFR s Due Diligence Officer to follow the established screening processes for private partnerships and prepare relevant background documentation for UNHCR s Private Partnership Governing Board if need be. ACCOUNTABILITY (Please list the key results that will be achieved) PSFR international corporate and foundation accounts under the responsibility of the incumbent are managed effectively. The income and partnership goals for each corporate and foundation account are achieved. PSFR policy and guidelines on corporate and foundation partnerships are upheld. 2 P a g e

34 AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) As delegated by the Chief of LG, develop new business initiatives with corporations and foundations to: promote public awareness of UNHCR, refugees and other people of concern to the organization. Obtain financial support for projects and programmes; secure in-kind donations of equipment or services related to the donor core competencies of the organization, encourage employee giving, cause related marketing and other partnership engagement as appropriate. As delegated by the Chief of LG, foster new relationships and partnerships with international corporations and foundations leveraging their core competencies in a multi-year framework. QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Languages: Excellent knowledge of verbal and written English is essential. French or another official UN language is desirable. Qualifications: Advance university degree in Business Administration, Economics, Communications, International Relations, Finance, Marketing, Media/Journalism or Social Sciences or related field of study. Experience: Minimum 3 years of experience including managing corporate accounts, communications/advocacy work or other private sector fundraising in a non-profit or international organization. Demonstrated revenue growth in a corporate partnership account managed under his/her direct supervision. Proven track record in building and maintaining corporate and/or foundation partnerships and securing financial support (how much relevant experience should be requested for a JPO post?). Experience of corporate and/or foundation partnerships fundraising techniques including obtaining financial support for projects, securing in-kind donations, employee giving, consumer fundraising, cause related marketing and other forms of partnership engagement. Experience in handling donor visibility and recognition programmes. Skills: 3 P a g e

35 Excellent communication, negotiation, and analytical skills. Experience in research, editing and report writing an asset. Experience in project management including financial control an asset. Fully conversant with MS Word; knowledge of MS Excel, PowerPoint and other relevant computer programs is an asset. Ability to establish and maintain good working relations with people of different national and cultural background. Ability to adapt him/herself flexibly to changes. Experience in humanitarian work in the field and/or in an international organization a very valuable asset. REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building Analytical Thinking Trust 2. M002 Managing Performance Innovation and Creativity 3. M003 Judgement and Decision Technological Awareness Making 4. M004 Strategic Planning and Vision Negotiation and Conflict Resolution 5. M005 Leadership Planning and Organizing 6. M006 Managing Resources Policy Development and Research 7. X007 Political Awareness Stakeholder Management Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (Please indicate activities through which the learning process will be structured for the JPO); The incumbent will obtain a good knowledge of UNHCR and the organization s key operations and programmes. The incumbent will understand the formal and informal processes and procedures of the organization and interaction both within UNHCR PSFR/DER Copenhagen, UNHCR HQ Geneva, relevant regional/country/field offices, and with external private partners and stakeholders. 4 P a g e

36 The incumbent will participate in ongoing internal and external training activities of the Service on fundraising and other relevant techniques and skills. The incumbent will accompany the Supervisor or other colleagues in consultations with private donors both in Copenhagen and donor headquarters. Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). Develop a general knowledge and overview of UNHCR, its Mission and Mandate, specific operations, programmes and projects. Strengthen communication, negotiation, fundraising and account management skills through: writing of funding submissions, assisting in developing donor specific fundraising strategies, writing descriptive reports on the efficient use of funding provided by donors. Develop skills in strategic planning and marketing. Manage, under supervision, donor relations with specific corporate and foundation partners. 5 P a g e

37 OPERATIONAL CONTEXT: Please avoid abbreviations or any information which are for internal use only. Ensure to include the following: general information about the organizational structure of the local UNHCR organization general outlines about the program/project outline about planned developments concerning the program/project information about living conditions (e.g. health care / educational facilities / basic amenities, etc.) UNHCR s Private Sector Fund Raising Service (PSFR) has gone through a period of rapid growth in the past years. An important part of this is the strong emphasis on fundraising and partnership building from Leadership Giving (LG) donors (companies, foundations and wealthy individuals). The LG team based in Copenhagen is implementing a strategy aimed at delivering over USD 120 million in funding across the global PSFR fundraising network by The development and growth of support from existing partners and new corporate and foundation donors is a priority and an important part of UNHCR s aim to meet funding needs to support refugees and other people of concern. The purpose of this JPO position is to assist the LG team to maintain and grow existing partnerships and to approach, negotiate and secure new long term mutually beneficially corporate and foundation partners and deliver agreed income targets for the organization. 6 P a g e

38 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on 05 May 2014 Title Associate Community Services Officer Sector 611 Duty Station (City, Country) Duration of the assignment BO Kigali One year renewable. SUPERVISION: Title and Name of Supervisor: Mehreen Afzal, Protection Officer Title of other international staff members in same duty station: Snr Protection Officer Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) DUTIES AND RESPONSIBILITIES: Stay abreast of political and social, economic and cultural developments that impact on the protection environment. Participate in consultative processes with government counterparts, partners and persons of concern to develop and implement communitybased protection strategies. Establish links with inter-agency capacity building initiatives which promote participatory, community-based and AGD approaches. Establish systems, including those managed by communities, to ensure that individual cases identified at the field level are assessed, referred as appropriate, and followed up using ProGres or other established case management systems. Advise programme/protection unit, country offices and partners, in order to integrate participatory, community-based and AGD approaches in the overall protection delivery strategy. Map and provide analyses on protection risks to communities of concern as well as their capacities and resources for community-based protection and self-protection initiatives. Work with implementing and operational partners as well as with displaced and local communities to develop community-owned activities to address, where applicable, the social, educational, psycho-social, cultural, health,

39 2 organisational and livelihood concerns as well as child protection and prevention and response to SGBV. Implement regular participatory assessments and maintain on-going consultation with persons of concern using multifunctional teams. Assist in the planning and monitoring of programmes and budgets through an AGD perspective. Assist in building Office capacity for community-based protection through training and establishing systems for community mobilization and participation of persons of concern. Contribute to UNHCR communication strategies by emphasizing the participatory, community-based and AGD approaches. Monitor community services budgets and expenditures and advocate with senior management for (re)allocation of resources within the country envelope to meet new and/or outstanding needs. ACCOUNTABILITY (Please list the key results that will be achieved) Participatory and community-based structures and systems are in place to foster the on-going participation of persons of concern to inform protection responses and solutions throughout the operations management cycle. Evolving, AGD sensitive analysis of community risks and capacities provides the essential basis for all of UNHCR s work. Participatory and approaches are integral to the country protection strategy. The country operation has systems in place to promote and undertake community-based protection activities which address the social, cultural, and livelihood needs of populations of concern. AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) Enforce the application of participatory, community-based protection and AGD approaches within policies in the country ensuring that actions incorporate an AGD sensitive approach as an essential basis to all of UNHCR work. Design the community-based protection strategy, project submissions and budgets for endorsement by the Senior Protection Officer or the Representative. Intervene with authorities on community-based protection issues.

40 3 QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Qualifications University degree in Anthropology, International Development, Cultural Studies, Human Rights, International Social Work, Social Sciences Social Science or clearly related disciplines. Experience Minimum 4 years (2 years with Advanced University degree) professional working experience in the areas of community services, social work (e.g., gender, SGBV programs, women s empowerment and protection, work with refugees) or/and human rights or related tasks in government, NGO or international organisation. Skills Excellent knowledge of English and working knowledge of another UN language. REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components :( Please indicate activities through which the learning process will be structured for the JPO);

41 4 The incumbent has a direct supervisory role for Community Services Officers under P-2 ranking, and normally reports to the Head of Unit. The Community Services role, broadly described, is to act as a critical interface between UNHCR and communities of concern, providing an AGD sensitive analysis of community risks and capacities that form the essential foundations to all UNHCR work in a given country context. Under the overall direction of the Protection Unit, and in coordination with other UNHCR staff, government, NGO partners and other stakeholders, Community Services staff work directly with communities to leverage their capacities for community based protection. To fulfil this role, the Associate Community Services Officer, and all Community Services staff, are required to spend a substantial percentage of their time working outside of the office, building and maintaining networks within communities of persons of concern. Learning elements :( Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). PLP Protection learning Programme ARC ( Action for the Rights of Children)/Child rights POP (People Oriented Planning) Gender Studies, SGBV training OMLP (Operations Management Learning Programme OPERATIONAL CONTEXT: Please avoid abbreviations or any information which are for internal use only. Ensure to include the following: general information about the organizational structure of the local UNHCR organization general outlines about the program/project outline about planned developments concerning the program/project Information about living conditions (e.g. health care / educational facilities / basic amenities, etc.) The Republic of Rwanda is a small landlocked country in the Great Lakes region of east-central Africa, bordered by Uganda, Burundi, the Democratic Republic of the Congo and Tanzania. With almost 10 million people, Rwanda supports the densest population in continental Africa most of whom engages in subsistence agriculture and 3/4 of the population live below the international poverty line of US$1.25 a day. Rwanda is a verdant country of fertile and hilly terrain and bears the title "Land of a Thousand Hills" The country has received considerable international attention due to its 1994 genocide, in which between 800,000 and one million people were killed. In 2008, Rwanda became the first country in history to elect a national legislature in which a

42 5 majority of members were women. The country now has many international visitors and is regarded as a safer place for tourists. The principal form of public transport in the country is share taxi, with express routes linking the major cities and local services serving most villages along the main roads of the country. A valid passport with visa is mandatory. In view of the bilateral agreements, nationals of the following countries may visit Rwanda without visa for a period up to 90 days: USA, UK, Germany, Canada, Uganda, Tanzania, Kenya, Burundi, Democratic Republic of Congo, Sweden, Mauritius, South Africa and Hong Kong. Visas can be applied online at A certificate of yellow-fever vaccination is required. Much of Rwanda lies at too high an elevation for malaria to be a major concern, but the disease is present and prophylactic drugs are strongly recommended. It is advisable not to drink tap water. Bottled mineral water can be bought in all towns. Hospitals are located in all major towns. There is also the UN Dispensary that can provide 1 st aid assistance and guidance. A combination of tropical location and high altitude ensures that most of Rwanda has a temperate year-round climate. Temperatures rarely stray above 30 degrees Celsius by day or below 15 degrees Celsius at night throughout the year. The exceptions are the chilly upper slopes of the Virunga Mountains, and the hot lowlying Tanzania border area protected in Akagera National Park. Throughout the country, seasonal variations in temperature are relatively insignificant. Most parts of the country receive in excess of 1,000mm of precipitation annually, with the driest months being July to September and the wettest February to May. The unit of currency is the Rwanda Franc. The US Dollar is the hard currency of preference. It may be impossible to exchange travellers' cheques away from the capital. Credit cards are usually only accepted at the major hotels in Kigali. In addition to the Kinyarwanda, English and French are the major spoken languages.

43 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on Date: 29 April 2014 Title Sector Duty Station (City, Country) Duration of the assignment Associate Regional Resettlement Officer Protection Dakar, Sénégal One year renewable. SUPERVISION: Title and Name of Supervisor: Senior Regional Resettlement Officer, Lucie Gagné Title of other international staff members in same duty station: Regional Resettlement officer, Deputy Representative (Protection) Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) During an initial period of six months, close supervision will be the norm both on regular tasks as well as specific projects. After this the incumbent will be expected to work increasingly autonomous with less supervision. Review of tasks and an evaluation against set objectives will be conducted every three months. DUTIES AND RESPONSIBILITIES: Assist in the formulation of mutli-year strategies for the application of resettlement as a protection tool throughout the region and in particular in countries where it previously has not been employed sufficiently Prioritise resettlement cases referred to the Regional Resettlement Unit for efficient review Review cases in view of establishing that the information is complete, credible and consistent, that the refugees concerned have continued needs for international protection and qualify for resettlement, and that the standards set forth in the Resettlement Handbook and/or regional resettlement standard operation procedures (SOPs) are met

44 2 Ensure a consistent regional application of the resettlement criteria, in accordance with the SOPs Request clarification if needed and/or providing advice to the field in order to finalize the submission in a timely fashion and ensuring proper follow-up Undertake support missions to the field to assist with the identification of cases, profiling of refugee populations, preparation of referrals and design and implementation of relevant systems and procedures If required, follow up on submissions and tracking approval/rejection by resettlement country, and ensure appropriate out-processing of accepted cases in close coordination with UNHCR resettlement partners Ensure information flow between Regional Resettlement Unit and the country offices throughout the process Assist in reviewing, updating and implementing the country offices SOPs for Resettlement, including training on resettlement management and processing Assist the (Senior) Regional Resettlement Officer(s) in the capacity-building and training of UNHCR staff, NGO partners and government counterparts Assist in organization of the regional resettlement meetings and facilitation of training Assist in planning and coordinating the selection missions Undertake any other related tasks required by the supervisor ACCOUNTABILITY (Please list the key results that will be achieved) Direct support to field offices for the efficient processing of individual cases for resettlement, including procedures, required documentation, and liaison with resettlement countries In the context of target numbers set by the Regional Resettlement Unit, the incumbent will have a certain amount of accountability for reaching submission goals A large amount of autonomy will be required to fulfil objectives while on missions throughout the region; these objectives may vary from individual case processing, to counselling refugees on their resettlement cases, to trainings of staff, NGO partners, and government counterpart. AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) Limited decision making, but the incumbent shall be encouraged to take initiative within the broad objectives of the terms of reference

45 3 QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Languages: Excellent oral and written language skills in English and strong communication (oral and written) skills in French Qualifications: Higher level university degree in relevant area, computer literacy Word and Excel Experience: two years of professional experience with refuges and/or other people of concern in a protection capacity, with at least one year outside of the home country Skills: Knowledge of international legal framework governing refugees and asylum seekers, excellent research skills, willingness to work throughout West and Central Africa, including in remote locations for up to several weeks at a time, capacity to adapt to changing requirements and to work both independently and in a team, knowledge of West and Central Africa s political, social and human rights issues is an asset, knowledge of UN policies, procedures and field experience is highly desirable. REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability

46 TRAINING COMPONENTS AND LEARNING ELEMENTS: 4 Training components: (Please indicate activities through which the learning process will be structured for the JPO); The incumbent will have access to the UNHCR learning programmes on resettlement, protection and other relevant topics and skills managed by the agency s Global Learning Centre and partly implemented through the online Connect and Learn programme. Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). Application of UNHCR s mandate, principles, code of conduct and humanitarian goals International and regional refugee protection standards and policies, with an emphasis on durable solutions Refugee status determination criteria as defined by the 1951 and Organization for African Unity Conventions, including a wide range of country of origin information in addition to cultural practices Analysis and application of resettlement needs as per UNHCR policy Capacity building tools, ranging from seminars to peer-to-peer training Operational practices for communication and coordination between UNHCR Headquarters and regional offices, and between regional and country and field offices Liaisons with regional representatives of resettlement countries in the context of multi-year strategies, resettlement operations, and individual cases

47 OPERATIONAL CONTEXT: 5 Please avoid abbreviations or any information which are for internal use only. Ensure to include the following: general information about the organizational structure of the local UNHCR organization general outlines about the program/project outline about planned developments concerning the program/project information about living conditions (e.g. health care / educational facilities / basic amenities, etc.) The Regional Resettlement Unit of the UNHCR Regional Representation for West Africa covers 18 countries in West Africa (Benin, Burkina Faso, Cape Verde, Cote d Ivoire, the Gambia, Ghana, Guinea, Guinea Bissau, Liberia, Mali, Nigeria, Niger, Senegal, Sierra Leone and Togo) and three in Central Africa (Chad, Cameroon, Central African Republic). The refugee population in the regions covered was estimated at 280,000 in West Africa and some 490,000 in Central Africa as of The Unit supports and monitors resettlement activities in these 18 countries, including review and finalization of country office resettlement referrals, training and capacitybuilding of UNHCR staff and partners through training and support missions to country offices, organization of thematic workshops and provision of financial and human resources. The Unit is the main interlocutor with resettlement country representations in the region with which all activities are coordinated through regular communication and meetings. The Unit is under the direct supervision of the Senior Regional Resettlement Officer, with one Regional Resettlement Officer and two Resettlement Associates. All refugees are processed as individual referrals. In the region of West and Central Africa, most refugees referred for resettlement are recognized on a prima facie basis, and often live in protracted refugee situations. One of the regional main objectives for 2014 is to address the protracted populations and identify a suitable durable solution; this will be carried into 2015 as deemed appropriate. Resettlement, on an individual basis, will be included in this latter strategy. Currently, there is no resettlement staff in the countries that will be involved. The work of the Unit entails a close review of the refugee status determination (RSD) assessment and supports the offices in harmonizing approaches to refugee populations across the countries, integration of resettlement into UNHCR s overall protection framework and durable solutions strategies. Because of the lack of staff on the ground, the identification process, preparation of the RRF and local capacity building will be key to assuring that refugees in need of resettlement have access to this durable solution in the earliest timeframe possible and in establishing sustainable continuity. In 2013, the government of Chad agreed to allow UNHCR to resume long-suspended resettlement activities of Darfuri refugees from eastern Chad. This is a welcome development considering the lack of local integration prospects for refugees in Chad, and the inability to return home. However, this also requires a previously unplanned surge in resettlement operations in a sub-region with insufficient human capacity. As such, the

48 6 Regional Resettlement Unit is required to provide support and the incumbent will be a key staff member in the evolution of the multi-year strategy for resettlement out of Chad. The incumbent will work closely with the Senior Regional Resettlement Officer and Regional Resettlement Officer of the Unit, identifying, finalizing and reviewing individual resettlement cases and maintain individual case files and records. S/he will undertake missions to various countries in the region to assist the offices, and in particular to Chad. Later in the course of the assignment, s/he may additionally assist the offices in improving resettlement processing at the field level through training/capacity building on topics such as resettlement criteria, vulnerability assessment, refugee interviewing, case and file management procedures, progres, and anti-fraud measures. Dakar is an A duty station; there are no specific living conditions nor security measures to be taken into consideration. Nevertheless, the incumbent will be briefed on conditions in locations within the region when on mission as appropriate.

49 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on 30 April 2014 Title Associate Staff Development Officer (Prot. Cluster) Sector Duty Station (City, Country) Duration of the assignment Protection / Global Learning Centre Budapest, Hungary One year renewable. SUPERVISION: Title and Name of Supervisor: Snr Staff Development Officer (Protection) Title of other international staff members in same duty station: Chief Learning Officer, Snr Refugee Law Training Officer, Staff Development Officer, Snr Learning Solutions Officer, Learning Solutions Officer, Snr Staff Development Officer Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) Methodologies of supervision will entail an inclusive management style, the five-step delegation approach, by which responsibilities will be delegated in a measured way, fixed in writing, with an agreement of the level of authority and resources. The incumbent will benefit from non-directive coaching. The supervisor will provide support to the incumbent for making progress towards performing responsibilities assigned. DUTIES AND RESPONSIBILITIES: 1. Analyses learning needs related to protection in the organisation based on an understanding and anticipation of present and future client needs, challenges, trends and strategies and subsequent development of appropriate learning responses. This will normally involve working in cooperation with colleagues from the Division of International Protection, and Clusters in the field, thereby linking learning with strategic protection and operational priorities of the organization.

50 2 2. Designs, organizes and facilitates protection-related learning activities, workshops, and/or training courses for Protection Clusters, both at global and field levels, including UNHCR staff, UN agencies, NGOs and local authorities, including oversight of the implementation of all logistical arrangements relating to training/learning activities. 3. Designs and develops e-learning modules as stand-alone online course or as part of blended programmes. 4. Undertakes and/or coordinates with functional counterparts, the development of content for protection learning initiatives, including the regular update of programmes, modules, presentations, job aids, guides, etc. Ensures the integration of protection principles, standards, and terminology in the development, design and delivery of functional learning and training activities undertaken by other Clusters. 5. Acts as an internal consultant to other training providers, as needed, for protectionrelated learning activities. Provides support and guidance on needs assessment, analysis, learning methodologies and approaches, development and delivery, and evaluation of learning activities. 6. Provides support, guidance, and advice to the network of field based protection trainers. This would include the planning, administration, and reporting on their training activities, as well as follow-up on coordination of activities and the promotion of learning. 7. Ensures that her/his skill base and tools/technologies knowledge are "up-to-date" in order to provide the best advice to colleagues and for use in direct development activities. 8. Manages learning programmes and or events including distance learning, coaching, workshop and others. This includes delivery or contracting of services for selection of participants, providing feedback on the work submitted, leading workshops, facilitation of sessions, analysis of impact of training/learning activities, etc. 9. Recommends allocation of financial and other resources, and approval of expenditure as necessary. 10. Prepares regular and ad hoc reports and compilation of statistics as required. 11. Contributes to the effective coordination of protection-related training activities, jointly with appropriate UNHCR staff and key stakeholders. 12. Supervises other professional and junior staff in designing and delivering the various protection learning and training activities. 13. Contributes to formulation of strategies, policies, standards, procedures and guidelines geared at encouraging learning and knowledge sharing. 14. Performs any other duties as required. ACCOUNTABILITY (Please list the key results that will be achieved) UNHCR Global Protection Cluster-related learning and training activities and are organized and facilitated to meet operational needs and career goals. AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) Recommends content and methodology for the learning activities under her/his responsibility.

51 3 Recommends content/approach, as related to protection, for learning initiatives undertaken by other Units of the GLC as appropriate. Recommends budget expenditures for the learning activities under her/his responsibility. Recommends authorization of learning activity participant completion for the learning activities under her/his responsibility. Represents the GLC and the Task Team on Learning of the Global Protection Cluster in meetings with counterparts on learning content under her/his responsibility, as well as interagency and partner counterparts. QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Languages: Excellent knowledge of written and spoken English. Working knowledge of another official UN language is an important asset Qualifications: Advanced university degree in law, international relations, human rights or political sciences. Minimum of three years experience in international protection-related work, undertaken in an international environment. Advanced knowledge of the Humanitarian Reform, in particular the cluster system. Must have extensive knowledge and experience of UNHCR's operations, procedures and issues regarding UNHCR persons of concern. Knowledge of Protection of IDPs in both complex emergencies and natural disasters. Experience: Experience in organizing and coordinating learning events (seminars, workshops) Experience with an Enterprise Resource Management systems or Learning Management Systems or equivalent. Experience with distance learning and learning management software. Exposure to UNHCR specific learning/training activities. Experience in providing support to facilitation teams before and during workshops Experience in design, development, review and launch of e-learning products Experience in research related to refugee and IDPs protection-related issues Experience with database applications. Must have experience in design, content development and delivery of protection learning activities related to the protection of persons of concern, in particular IDPs. Demonstrated experience in facilitation/presentation of protection related topics. Completion of induction programmes on International Protection including the Protection Induction Programme (PIP) and the UN Training Programme on the Prevention of Harassment in the workplace Skills:

52 Excellent communication and drafting skills. Demonstrated research and coordination skills. Strong interpersonal skills and excellent organizing skills. 4 REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (Please indicate activities through which the learning process will be structured for the JPO); The JPO will undertake an induction and orientation programme which includes mandatory learning components. These consist of: UNHCR Code of Conduct (self-study module) Basic Security in the Field 2.0 (e-learning) Advanced Security in the Field (e-learning) UN Programme on Prevention of Harrassment, Sexual Harrassment and Abuse of Authority (e-learning) International Public Sector Accounting Standards (IPSAS) (e-learning) Introduction to Results-Based Manament (e-learning)

53 The Protection Induction Programme (e-learning) 5 In addition to the above, UNHCR s Global Learning Centre offers a broad range of learning opportunities in the form of blended learning programmes, on-line learning, stand-alone training events and self-directed access to curricula. Too numerous to mention, these learning opportunities are organized along sectoral and thematic lines, as follows: Ethics and Integrity Protection Programme Emergency and Security Management and Leadership Supply Chain Management Finance and Budget Human Resource Management Staff Health and Welfare Information and Communication Technology Language and Communication Soft Skills Specific development objectives will be established by agreement between the JPO and supervisor as part of the annual performance appraisal process. These may include, but are not limited to, training in adult learning methodologies and facilitation and presentation techniques. Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). The JPO will be uniquely placed within UNHCR s Global Learning Centre, having access to the entire suite of UNHCR learning resources, and coaching and mentoring in both content knowledge and training/facilitation skills. Unlike some specialized functions, staff development demands considerable cross-functional ability in order to discharge the accountabilities, responsibilities and authorities described above. As a trainer, the JPO will be expected to be at the leading edge of the latest developments in all areas related to protection. This requires commitment to continuous learning on the part of the JPO. Equally, it ensures that by the conclusion of this assignment, the JPO will have an extensive knowledge of the foundations of protection and protection standards, protection strategies for prevention, mitigation and response, and protection tools and activities. During

54 6 the period of this assignment, the JPO will acquire knowledge and skills in the following areas: The Mandate of UNHCR and the international legal framework for the protection of forcibly displaced and stateless persons The protection of internally displaced persons (IDPs), inter-agency coordination mechanisms, the Cluster Approach and the Transformative Agenda Adult learning methodologies (learning needs analysis, instructional design, organization and facilitation of learning activities, learning impact evaluation). Budgeting and resource management Communication, facilitation and presentation skills Administration of learning activities (including logistics) Use of learning technology including learning management software and the development of on-line learning products UNHCR s Learning Policy requires evaluation of all formal learning activities.

55 OPERATIONAL CONTEXT: 7 Please avoid abbreviations or any information which are for internal use only. Ensure to include the following: general information about the organizational structure of the local UNHCR organization general outlines about the program/project outline about planned developments concerning the program/project information about living conditions (e.g. health care / educational facilities / basic amenities, etc.) In the context of professionalizing and strengthening the UNHCR Staff Development function, the incumbent will coordinate Global Protection Cluster-related training initiatives, including liaison with counterparts both in Geneva (UNHCR HQs and other agencies and NGOs), and with operations in the field (Cluster Coordinators both at the national and sub-regional levels). Under the supervision of the Senior Staff Development Officer (Protection), the incumbent will contribute to the implementation of learning initiatives, including the planning, design, delivery and evaluation of protection learning tools, products, programmes and systems. In particular, s/he will pro-actively coordinate with functional counterparts in developing the content of protection learning modules and programmes. S/he also consults with functional counterparts from other UN agencies, governments, academic institutions, and non-governmental organizations as necessary in regards to the development of protection learning programmes and the provision of training on specific issues. The incumbent will work in close coordination with relevant counterparts in the Division of International Protection and will have regular contacts with Senior Regional Training Officers, protection staff in the field and functional teams, and other stakeholders in UNHCR in order to assess learning needs of relevant counterparts, design adequate learning strategies, and seek support and approval for various initiatives. S/he will work in close cooperation with other units at the GLC, especially with the Learning Solutions team, to ensure implementation of adult learning methodologies and approaches, including e-learning and other forms of distance learning initiatives. The incumbent will assist with the submission for the budget and activities of the Global Protection Cluster. S/he will work with external service providers, consultants, printing and production companies etc. and be responsible for preparing requests for proposals for goods and services.

56 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on Date 30/04/2014 Title Sector Duty Station (City, Country) Duration of the assignment Associate RSD Officer Protection UNHCR BO Rabat One year renewable. SUPERVISION: Title and Name of Supervisor: Protection Officer, Ms Barbara Colzi Title of other international staff members in same duty station: Representative (P5), Associate Community Services Officer (IUNV), Associate Public Information Officer (IUNV). Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) DUTIES AND RESPONSIBILITIES: - The Associate RSD Officer is a member of the protection/rsd team in UNHCR Rabat. S/he will be under the direct supervision of the Protection Officer. - S/he will assist with coordination and day to day supervision of the reception, registration and Eligibility staff, will assist in planning the RSD schedule and will review RSD decisions on first instance and appeal. - The Associate RSD Officer will conduct research on COI and other issues related to the claims, trends and legal issues and will reply to individual queries from other offices. - S/he will provide legal and procedural guidance and coaching, as required. - The Associate RSD Officer will assist with on-the-job training of colleagues and government officials and will assist in identifying other beneficial RSD training programmes for UNHCR and government RSD staff.

57 2 - The Associate RSD Officer will perform other duties as required. ACCOUNTABILITY (Please list the key results that will be achieved) - Fair, transparent and timely RSD procedures under the UNHCR mandate, in compliance with UNHCR standards and policies, including AGDM. Ensure appropriate prevention and response to fraud in the RSD process - Support the government asylum structures in the implementation of the national capacity for the delivery of services to asylum seekers and refugees. AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) - Enforce compliance by UNHCR staff engaged in RSD and related activities with UNHCR standards, policies and operation-specific SOPs for all aspects of the RSD operation. - Decide and endorse RSD decisions on first instance and appeal. QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Languages: French essential, Arabic an asset Qualifications: University degree in international law, international relations, political science, social sciences or related field of disciplines Experience: Minimum 4 years of RSD experience Skills: The incumbent must have excellent research, drafting and analytical skills, as well as experience in working with a wide array of external stakeholders, including government officials and NGOs, and training delivery. Further, the incumbent will need to be dynamic, a good communicator with strong interpersonal and negotiation skills, as well as high ethical and professional standards.

58 3 REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (Please indicate activities through which the learning process will be structured for the JPO); On-the-job training, participation in RSD and Protection learning programmes, participation in workshops and seminars. Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). The Associate RSD Officer will contribute to the compilation and management of the Country of Origin (COI) database; assist in identification and interview of new interpreters; review first instance RSD assessments including drafting comments; facilitate training sessions on RSD for new or less experienced RSD staff; assist in presenting training components.

59 OPERATIONAL CONTEXT: 4 Please avoid abbreviations or any information which are for internal use only. Ensure to include the following: general information about the organizational structure of the local UNHCR organization general outlines about the program/project outline about planned developments concerning the program/project information about living conditions (e.g. health care / educational facilities / basic amenities, etc.) Morocco is a Middle Income Country with a population of some 32 million. Illiteracy (some 45 %), poverty (some 10 % of the population), unemployment ( %), life expectancy at birth ( 70 %), and infant mortality ( 4 %) remain among the major problems which contribute to Morocco s relatively low ranking on the UN Human Development Index. However, since the last decade, the country has undergone political, institutional and demographic transitions Morocco is a constitutional monarchy. Amid the instability and political change reigning in several Arab countries during 2011, Morocco witnessed its own demonstrations, beginning in February 2011, calling for radical democratic reforms. Morocco s King Mohammad VI reacted to these pressures on 9 March 2011 by issuing a proposition for constitutional amendments, a move widely seen as attempting to defuse the momentum of the popular movement. Morocco has traditionally been viewed, by many as a country of emigration. More than three million people of Moroccan descent are currently believed to be living and working abroad, contributing in no small part to the country s economic development. While Moroccan officials, institutions and nationals tend to be preoccupied with the welfare of those three million expatriates, the issues of immigration, transit migration and asylum given Morocco s geographical location, its political stability and relative economic prosperity have made the country an attractive destination for people from other parts of Africa and the wider world. UNHCR established an honorary representation in Morocco in 1965, which was upgraded to a full-fledged diplomatic representation following the signature of a cooperation agreement between the Government of Morocco and UNHCR on 20 th June Although party to the 1951 Convention and to the 1967 Protocol, Morocco does not have a comprehensive and permanent asylum system in function since The recent (September 2013) recommendations on asylum and migration made by the Conseil national des Droits de l Homme (CNDH), and the subsequent directives given by H.M. the King Mohamed VI to the Government, have opened the way to an effective hand-over of asylum procedure from UNHCR to Moroccan authorities. On September , the CNDH, an independent institution established and empowered by the 2011 Moroccan Constitution to promote human right culture nationwide, issued its recommendations for a comprehensive migration policy, humane and respectful of

60 5 Morocco s international commitments vis-à-vis fundamental rights of migrants, asylum seekers and refugees. These recommendations were immediately endorsed by H.M. the King Mohamed VI, who called an extraordinary meeting with the Government on September 10th 2013 to give his directives to rapidly undertake the necessary changes and reforms to effectively develop a new migration strategy. On September 25 th 2013, the Government opened a Bureau des Refugiés et des Apatrides (BRA) and started to proceed to the regularization of refugees recognized by UNHCR. UNHCR is a member of the reviewing committee, along with the Ministry of Foreign Affairs, Ministry of Interior, Ministry of Justice, Ministry of Labor and Délégation interministérielle des Droits de l Homme. The Bureau was officially opened on September 25 th and the committee has started its review on the same day. In the medium term, a temporary national asylum structure will be in place, in order to facilitate the transition towards the new Moroccan legal and institutional asylum framework. During this transition, UNHCR will contribute to build the capacities of civil servants working for the Bureau des Réfugiés et des Apatrides and other relevant stakeholders. It is expected that by end of 2014, Morocco will have a functional legal and institutional framework in place. UNHCR will contribute to its development through provision of legal expertise and on-the-job training. These developments have opened new perspectives for UNHCR operations in Morocco and, more important, it is expected that the situation and living conditions of refugees and asylum seekers in the country will improve in the near future. For example, being recognized as such by Moroccan authorities will give them the right to have a legal residence permit (which was not the case for refugees recognized under UNHCR s mandate between 2004 and September 2013), to sign work or lease contracts, to enroll their children in public schools, etc. During the transition period (medium term), the main objectives are: 1) create/establish the capacity of Moroccan stakeholders (institutional, civil society) to provide effective protection, provision of social services and support to PoC, including the development of a national legal and institutional framework on asylum; 2) strengthening of protection mechanisms for PoC as part of a comprehensive approach to management of mixed migration flows; 3) providing durable solutions to refugees. In this regard, UNHCR will provide on-the-job training to the new national governmental asylum structures (still to be developed) on registration, documentation and RSD. In order to assure protection-sensitive border monitoring, the option of establishing an UNHCR s presence at the main entry point at the Algerian border is under consideration. Such an office identifying, registering and referring PoC to the relevant future asylum institutions. Round tables for the judiciary, training for judges and security forces will continue to be organized. It is expected that UNHCR will still have to intervene in cases of arrests of PoC that occur mainly during identity checks or arrests of undocumented migrants. Legal representation in court and administrative advice and assistance is provided by a private lawyer.

61 6 In 2014, UNHCR s effort will be more than ever geared towards facilitating local integration (vocational training and income-generating activities through micro financing). A limited resettlement program will be maintained for extremely vulnerable refugees while voluntary return counseling will be provided for refugees for which volrep could be the preferred durable solution (for example Ivorian refugees). Given the new political climate and with a view to facilitate local integration, UNHCR s focus will shift towards reinforcing the capacity of key ministries or governmental institutions to provide basic services such as health and education. During the transition, vulnerable refugees will continue to benefit from financial assistance and other services such as shelter. UNHCR is member of the UN theme group on migration. The group serves as a coordination body for joint programming, joint advocacy and development of a comprehensive approach for managing mixed migration flows. Migration is considered as a crosscutting theme within the UNDAF The climate in Rabat and coastal areas is mild with hot summers and wet and rainy short winters. Accommodation (apartments, studios, villas) is available at reasonable charges. Public transportation, including the train system (which has a good safety record) is inexpensive and connects all the major centres in the country. Taxis are in abundance in large cities such as Casablanca and Rabat. These cities boast a variety of diversions, including cinemas, restaurants, and shopping in modern boutiques or in the souk, the openair market in which vendors sell a wide array of local arts and crafts items. Moroccan cuisine has gained a following among connoisseurs worldwide. Alcohol is available in most towns and Moroccan cities yet difficult to find during the month of Ramadan.

62 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on 31/03/2014 Title Sector Duty Station (City, Country) Duration of the assignment Associate Regional Protection Officer Protection Dakar, Senegal One year renewable. SUPERVISION: Title and Name of Supervisor: Raouf Gnon-Konde Title of other international staff members in same duty station: Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) During an initial period of six months, close supervision will be the norm both on regular tasks as well as specific projects. After this the incumbent will be expected to work increasingly autonomous with less supervision. Review of tasks and an evaluation against set objectives will be conducted every six months. DUTIES AND RESPONSIBILITIES: Protection support for emergency situations - Provide protection analysis for the protection activities taking place in in Mali, the three surrounding countries of asylum, and any other arising emergencies in the region. - Ensure existence of forums for discussing various protection issues related to the Mali situation or other emergencies. This includes regional protection meetings, teleconferences, etc. - Provide ad-hoc assistance to Mali situation affected operations, liasing with program, human resources, administration. -Solutions for operations in the Mali situation Description: - Provide support to operations engaging in the return of Malian refugees, and to the Mali operation for reintegration and return of both IDPs and refugees. - Help operations think and act strategically to take into account the other two durable solutions.

63 2 -Support for the regional protection group -Provide support for UNHCR's co-leadership of the regional protection working group, including drafting position papers on regional protection issues, communicating with other group members and beneficiaries (national protection groups in the region), and seeking consensus on the Sahel response plan ACCOUNTABILITY (Please list the key results that will be achieved) - Regular protection analysis reports for the Mali region - Tri-mestrial organization of regional protection meetings - Drafting position papers for the regional protection group AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) - Limited decision making, but the incumbent shall be encouraged to take initiative within the broad objectives of the terms of reference

64 3 QUALIFICATIONS AND EXPERIENCE: (unchanged) (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Languages: French and English (both written and oral) essential Qualifications: University education with a law degree - International Law, Human Rights Law, and Refugee Law preferred. Post graduate qualifications in law will be an added advantage. University degree (LL.B.) with 4 years of relevant job experience or Advanced University degree (LL.M. or JD) and 2 years of relevant job experience. Experience: At least 2 years working in international protection related activities Skills: Knowledge of international legal framework governing refugees and IDPs, excellent research and writing skills, willingness to work throughout West Africa, capacity to adapt to changing requirements and to work both independently and in a team, knowledge of UN policies, procedures and field experience is highly desirable. REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Unchanged Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability

65 4 TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (Please indicate activities through which the learning process will be structured for the JPO) The incumbent will have access to the UNHCR learning programmes on resettlement, protection and other relevant topics and skills managed by the agency s Global Learning Centre and partly implemented through the online Connect and Learn programme. Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). Application of UNHCR s mandate, principles, code of conduct and humanitarian goals International and regional refugee protection standards and policies, with an emphasis on ensuring non-refoulement, non-discrimination, and voluntary repatriation Analysis of large data sets and qualitative protection reports Operational practices for communication and coordination between UNHCR Headquarters and regional offices, and between regional and country and field offices Liaisons with regional representatives of countries in emergencies in the context of multi-year strategies and specific protection issues.

66 OPERATIONAL CONTEXT: updated information to be added in to previous profile 5 Please avoid abbreviations or any information which are for internal use only. Ensure to include the following: general information about the organizational structure of the local UNHCR organization general outlines about the program/project outline about planned developments concerning the program/project information about living conditions (e.g. health care / educational facilities / basic amenities, etc.) The Regional Protection Unit of the UNHCR Regional Representation for West Africa covers 18 countries in West Africa (Benin, Burkina Faso, Cape Verde, Cote d Ivoire, the Gambia, Ghana, Guinea, Guinea Bissau, Liberia, Mali, Nigeria, Niger, Senegal, Sierra Leone and Togo). The activities for the incumbent will involve providing protection support for regional operations in emergencies. In the past two years, these operations were Mali and the surrounding countries, where the international intervention and political processes aimed at reunifying the divided nation are still incomplete. There is increasing attention on northern Nigeria, where violence has left hundreds dead, driven tens of thousands of the civilians into neighbouring Niger, Chad and Cameroon, and millions more have been internally displaced. The incumbent will work closely with the Senior Regional Protection Officer and the Regional Deputy Representative (Protection), identifying outstanding protection issues, providing strategic responses to these protection issues, and communicating with operations in the region on these protection issues. S/he will undertake missions to various countries to provide support for operations in emergencies as they build up their capacities, as well as in the context of regional coordination meetings. Dakar is an A duty station; there are no specific living conditions nor security measures to be taken into consideration. Nevertheless, the incumbent will be briefed on conditions in locations within the region when on mission as appropriate.

67 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on May, 11 th 2014 Title Sector Duty Station (City, Country) Duration of the assignment Associate RSD Officer Protection Nouakchott, Mauritania One year renewable. SUPERVISION: Title and Name of Supervisor: Protection Officer, Bettina Gambert Title of other international staff members in same duty station: Khaled Fansa, Snr Protection Officer Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) The incumbent will work under the supervision of the Protection Officer. Guidance will also be provided by the Senior Protection Officer on general operational priorities and the political context. The Protection Officer will provide advice and coaching to facilitate the assumption of the responsibilities required by the job and improve the JPO s performance. The performance of the incumbent will be regularly reviewed on the basis of the duties and responsibilities described below. He/she will be subject to the performance evaluation procedure of UNHCR s Performance Appraisal Management System (PAMS). The supervisor will set the objectives for the incumbent for the period of one year. A mid-term review and a final appraisal will be conducted. DUTIES AND RESPONSIBILITIES: Stay abreast of legal, political, security and other developments which impact on the protection environment, and in particular, on protection delivery through RSD. Assist in the development of the RSD strategy of the operation and in the annual planning exercise. Contribute to the development and enhancement of regional and global RSD standards and policies.

68 2 Assist in the supervision and oversight of RSD and RSD-related activities to promote full compliance with written Standard Operating Procedures (SOPs). Review and endorse RSD decisions and provide appropriate feedback and guidance to RSD staff. Conduct RSD interviews and draft RSD Assessments in accordance with applicable standards and guidelines. Maintain accurate and up-to date records and data related to all work on individual cases. Provide counselling to asylum seekers and refugees. Assist in designing, implementing and revising operation-specific SOPs for all aspects of the RSD operation in accordance with applicable standards and policies. Assist in preventing and identifying fraud in RSD through oversight, advice and guidance to UNHCR staff, partners and persons of concern. Assist in monitoring RSD trends and in compiling and analysing RSD statistics related to RSD case processing to identify and respond to developments or issues impacting on the efficiency or quality of RSD decision-making, and to propose remedial measures. Conduct research on country of origin information (COI) and legal issues related to RSD and assist in maintaining a local repository of relevant information, guidelines and standards accessible to RSD staff in the operation. Assist in developing and maintaining processes to ensure that persons of concern, Government authorities and partners have accurate information on the RSD procedures, including UNHCR standards, policy and practice. Assist in initiatives to advocate with and support Government authorities and legal partners to establish and strengthen fair and efficient RSD procedures and RSD decision-making. Regularly assess training needs of UNHCR staff engaged in RSD and related activities and provide on-going training and coaching on legal and procedural RSD issues. Support the development and implementation of RSD training initiatives for Government authorities and legal partners. Provide support to enhance the protection of the Malian refugees based in M Bera camp and to strengthen a coordinated response; takes necessary missions as required; Assist in the office demarches for finding and processing durable solutions to all refugees, Carry out field assessments as and when necessary and any other task requested by the Protection Officer in the above area of activities. ACCOUNTABILITY (Please list the key results that will be achieved) - UNHCR s RSD procedures are implemented in accordance with relevant UNHCR standards and policies, including policies related to age, gender, and diversity mainstreaming (AGDM); - Persons of concern have fair and transparent access to the RSD procedures; - The 700 pending RSD applications are assessed; - Fraud in the RSD process is identified and appropriately addressed.

69 3 AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) - Approve decisions to accelerate RSD processing for cases meeting established criteria; - Enforce compliance by UNHCR staff engaged in RSD and related activities with UNHCR standards, policies and operation-specific SOPs for all aspects of the RSD operation; - Decide and endorse RSD decisions. QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Languages: French and English (Essential), Arabic (desirable) Qualifications: University Degree in Law or International Relations. BA/LLB and 4 years of experience, or MA/LLM and 2 years of experience - Required Good knowledge of International Law, in particular Human Rights and Refugee Law - Required Experience: At least two years work experience in the relevant fields of work, preferably in the North or West Africa region and Southern Europe countries. Previous experiences of work with UNHCR or other actors in refugee situations would constitute a plus. Skills: Good command of MS Office software and internet Good oral and written communication skills

70 4 REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (Please indicate activities through which the learning process will be structured for the JPO); The incumbent will be encouraged to participate in the UNHCR s thematic Learning Programmes and workshops on refugee protection such as the Protection Learning Program. The supervisor will provide on-the-job training. Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). At the end of the assignment the incumbent s knowledge of refugee protection principles and procedures is expected to increase as well as its drafting and reporting skills and communication in English and French. OPERATIONAL CONTEXT: Please avoid abbreviations or any information which are for internal use only. Ensure to include the following:

71 5 general information about the organizational structure of the local UNHCR organization general outlines about the program/project outline about planned developments concerning the program/project information about living conditions (e.g. health care / educational facilities / basic amenities, etc.) Mauritania continues to be a receiving country for various categories of migrants, mainly from West Africa. Refugees mainly live in poor suburbs of Nouakchott and Nouadhibou and share similar living conditions as the foreign population concerning access to work, housing and social services. In recent years, new measures meant to tighten control over irregular migration movements through Mauritania towards Europe resulted in isolated cases of asylum seeker arrest and expulsion. UNHCR supports the Mauritanian authorities in the refugee status determination process in an effort to build a functioning national asylum system to ensure the respect of refugee law within the broader context of the management of mixed migratory flows. UNHCR assists refugees and asylum seekers and strives to achieve their self-reliance in order to reduce dependence on humanitarian aid. At the same time, UNHCR will redouble efforts towards durable solutions, namely voluntary repatriation, local integration and resettlement. In January 2012, in response to the Malian refugee influx, Mauritanian authorities, in collaboration with UNHCR established a refugee camp in M bera, Bassikounou district. As of April 2014, nearly 57,000 Malian refugees are registered camp and benefit from UNHCR assistance. In collaboration with the authorities and partners, UNHCR is coordinating the humanitarian response provided to the Malian refugees and lead the Protection Working Group.

72 TERMS OF REFERENCE (JPO) (Post No ). GENERAL INFORMATION: TOR created/updated on Date / Title Sector Duty Station (City, Country) Duration of the assignment Associate Programme Officer Water, Sanitation & Hygiene (WASH) UNHCR Headquater/Geneva/Switzerland One year renewable. SUPERVISION: Title and Name of Supervisor: Senior WASH officer; Dominique Porteaud Title of other international staff members in same duty station: WASH oficer Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) The incumbent will be under the supervision of the Senior Water, Sanitation, Hygiene Promotion (WASH) Officer, and work in coordination with other sector specialists in the Section. This JPO position in PHHIV (Public Health and HIV) would substantially strengthen the section's ability, specifically that of WASH wing, to fulfil its role effectively and efficiently not only in providing technical guidance and support, but also assistance in planning, negotiating, and disseminating good practices and lessons learnt in sectoral activities. The JPO will receive in thorough briefing on mandate and way of working of UNHCR, WASH strategy and activities, inter-sectorial coordination which will allow the person to be more effective. In addition, the JPO will develop a workplan and set of objective which will be reviewed and approved by the Senior WASH officer. Regular meeting will take place to follow the progress on the workplan and support/guidance to the JPO. Specific projects will be allocated to the JPO for his/her follow up. A mid year review of objective will take place to provide feedback on the performance of the JPO.

73 2 DUTIES AND RESPONSIBILITIES: The incumbent holds a professional technical position responsible for provision of expert technical support and advice within the areas of water, sanitation, hygiene and related technical sectors as an integral part of UNHCR programmes. The JPO is expected to support the Senior WASH Officer in carrying out following major duties and responsibilities: Standards and policies: Ensure, in close co-operation with other humanitarian actors, that WASH services provided to refugees are based on relevant Minister looking after water and sanitation, UNHCR and / or internationally recognised and most up-to-date standards and policies. Needs and ressources assessments; Untertake needs and resources assessments with Governments and partners in order to prioritise needs and activities in provision of services to refugess and other person of concern to UNHCR. Technical Support: Provide technical guidance and support to UNHCR's field operations (regional and national), as well as the Bureaux on related techncial matters to ensure delivery of WASH services; provides field-based support and/or evaluation missions for emergency as well as stable situations as and when needed; and review and provide technical inputs on reports and programme proposals from the field with the view to verify technical integrity and compliance with UNHCR policy priorities refugee women and children, gender, adolescents and other related topics. Monitoring and Evaluation: Supporting the Design and implementation of the monitoring and evaluation system for WASH programmes for refugees, returnees, and other persons of concern to UNHCR; review and monitor programmes and activities in the field utilizing information gathered through Standard & Indicator project, Health Information System and UNHCR s annual protecion and programming reports as well as direct field evaluation missions; and analyze and evaluate them to assess the global picture of WatSan assistance delivery. Capacity Building; Support capacity building initiatives so that refugees and other persons of concerns to UNHCR, UNHCR and its partners acquire the needed knowledge, skills and sense of responsibiltiy and ownership of programme. Advocacy; Advocate on all issues relating to WatSan services and refugees/idps and other persons of concern to UNHCR both within and outside of UNHCR and support towards resource mobilisation for WatSan.

74 3 G. Operational Research: Undertake field-based operation research with relevant organisations as needed to improve programmatic response in WatSan sector in UNHCR operations, and initiate pilot projects/research on appropraite technologies that are relevant to humanitarian operations. ACCOUNTABILITY (Please list the key results that will be achieved) Database on WASH system in the different camps using google earth Monthly report of WASH indicators using WASH monitoring system Mission reports Technical guidance documents (for example Refugee WASH programing in Urban situation) Progress report and final report on specific project (decay of chlorine/wash monitoring) AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) The incumbent will be tasked to follow up specific country and project currently on going. The JPO will not be able to make decision on budget but will be responsible in consultation with the Senior WASH officer: To contact individual country to follow up/monitor the situation and provide support as required Suggest field visit to provide support On the projects, the JPO will be the main focal person; s/he will be monitor the progress and made decision/guidance on project implementation

75 4 QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Languages: English (essential); French or Arabi or Swahili (desirable) Qualifications: Advanced university degree in water and sanitation engineering / water resources development and/or postgraduate degree in one of the civil engineering disciplines (water supply and/or hydrology) or sanitation/hygiene engineering. Experience: At least 2 years of experience in technical (related to water and sanitation) project/programme management works (required). Minimum 1 year experience in developing countries or middle income country (desirable). Some experience in emergency response (1-6 months) (desirable) Skills: program management, Willingness to Learn, Enthusiastic, eager to meet challenges and quickly assimilate new concepts, Computer/Technical Literacy (GIS), Interpersonal Abilities, Multicultural Sensitivity/Awareness, Problem- Solving/Reasoning/Creativity, Teamwork. REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability

76 5 TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (Please indicate activities through which the learning process will be structured for the JPO); Upon joining the Section, the incumbent will receive a thorough orientation on the overall support function of the Section to its Field operations, vis-à-vis its sectorial activities and general picture of UNHCR's roles and responsibilities towards its persons of concern. The Senior WASH officer will guide her/him in day to day work in the Section. Joint visit (JPO/Senior WASH officer) will be organized on regular basis. Also, she/he will be given training packages on Operation Management Learning Program, protection module and some sections of the Workshop on Emergency Management for self-study. The JPO will also attend training which are run by the WASH Unit on regular basis the subjects are: Monitoring and evaluation, sustainable management of underground water, WASH technical training and WASH in emergency. In addition of technical sectors (environment/site planning/cash based intervention) organize as well training which based on their relevance the JPO could attend Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). The incumbent will enhance his knowledge in key engineering sectors which are the responsibilities of the WASH unit. It is expected that the incumbent will be able to: write technical assessment reports; evaluate project proposals and guide field operations on technical issues; learn UNHCR program planning and project budget structures; and Strengthen in knowledge in monitoring and evaluation of WASH activities integrate UNHCR policy priorities in the areas of children, women, elderly, gender and environment in the formulation of UNHCR assistance/intervention activities; Be familiar with WASH in emergency and the different stakeholder involved in the response Strengthen his/her understanding on coordination and cross-sectorial coordination Strengthen his/her understanding of role of other sectors and the link with WASH

77 OPERATIONAL CONTEXT: 6 Please avoid abbreviations or any information which are for internal use only. Ensure to include the following: general information about the organizational structure of the local UNHCR organization general outlines about the program/project outline about planned developments concerning the program/project information about living conditions (e.g. health care / educational facilities / basic amenities, etc.) The Public Health and HIV Section in the Division Programme Support and Management (DPSM) objectives are to reduce morbidity and mortality among UNHCR s populations of concern and to improve their quality of life. The task of the Associate Program (Water, Sanitation, Hygiene Promotion) Officer (JPO) position is to support water and sanitation activities, among these crucial expertise, within the section. This position will provide technical support at regional Hub to the bureaux and the field (regional and country). Within UNHCR: The JPO assists the Senior WASH officer to ensure that the latest policy and technical procedures are shared and used consistently in UNHCR s water and sanitation activities and related programmes. With EXTERNAL Parties: Regular contact with UN technical agencies, particularly WHO, UNICEF, UN-Habitat and UN-Water, Implementing and Operational Partners, and Government officials as needed, and actively support IASC WASH Cluster activities for IDP Operations.

78 UNHCR Terms of Reference Position Title: Information Management Associate (GIS) Position Grade: Junior Professional Officer Position Location: Geneva POSITION JUSTIFICATION Geographic information is inherent and essential in all aspects of UNHCR's and our partners' delivery of assistance to people of concern. Geography, or a defined location, is often used to collate information across systems, tools and methodologies by setting the standard for collection of information related to a specific place for cross sector/cluster analysis and decision-making. Products such as maps and geographic layers provide context to operations to facilitated operations and coordinate a response. These mapping products are also used to visualize specific situations and advocate for the people UNHCR serves. This position will enable decision-makers at the HQ level to make better-informed decisions by adding a geographic aspect of analysis, management and spatial visualization to their work. POSITION REQUIREMENTS ORGANIZATIONAL CONTEXT Under the supervision of the Field Information and Coordination Support (FICSS) section and in close coordination and consultation with the relevant entities at Headquarters (e.g. Bureaus, sector specific sections) the Information Management Associate (GIS) will be responsible responding to mapping requests and maintaining the geographic data management component for the Information Management strategy. S/he will be responsible for broadly supporting the production and dissemination of geographic information on the population of concern related to HQ identified needs, including, but not limited to Protection and Programme information. Through a client oriented approach, the Information Management Associate (GIS) will liaise with sectoral leads to identify and gather geographic information for further analysis and dissemination and identify information gaps. ACCOUNTABILITY - Map products and services provided to global UNHCR initiatives through collaborative, client oriented established procedures - Geographic data standards and datasets promoted and disseminated within UNHCR to facilitate operations and standardized mapping

79 - Geospatial analysis coordinated and performed within UNHCR resulting in mapping products and geographic datasets disseminated - Training, mentorship and guidance provided to relevant HQ sections in order to leverage and utilize GIS and related technology. - Leadership provided to refugee and cluster based responses in the area of GIS at the global level RESPONSABILITY -Liaise directly with section focal points to identify mapping needs and develop appropriate products according to defined UNHCR standards - Identify and implement a client oriented map request process to track and manage map requests and products at HQ - Analyze and produce a set of standard maps (Map Catalogue) for use at the HQ level - Support the established standards for operational, geographical and population data to be used throughout the world, maintain and distribute standards to IM officers and others working with operational data in the regions, and countries - Advocate for harmonized data and mapping standards at HQ, national and regional levels - Maintain and expand the geographic data repository and related metadata - Provide GIS analysis to support UNHCR in decision making, advocacy and guidance to achieve analytical products and derived geographic information. - Insure GIS integration with corporate data and reporting systems and harmonize geographic data management across systems - Support GIS capacity building in UNHCR field operations, as required - Perform any other tasks as required delegated by the operation AUTHORITY - Assist in the recruitment and training of data collectors and data entry personnel, if requested - Present geographic related material and strategies to senior managers upon request ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED - (Advanced) University degree in Geographic Information Systems (GIS), Demography, Statistics, Social Sciences or a related field. - Minimum of 4 years (6 years with under graduate degree) of relevant work experience. - Demonstrated geospatial analytical skills applied to humanitarian and/or development scenarios

80 - Demonstrated work experience with database development and management related to GIS - Demonstrate work experience designing, implementing and maintaining geographic data collection systems -Experience with relevant software such as ArcGIS, Mapinfo, SPSS, EpiInfo6, SQL Server, and/or progress. - Knowledge and experience leveraging remotely sensed information including satellite imagery, LIDAR and aerial photography - Knowledge and experience using Global Positioning Systems (GPS) for data collection and navigation - Excellent written and oral presentation skills. - Excellent knowledge of English and working knowledge of another UN language. - Ability to travel to hardship duty stations, if required. DESIRABLE QUALIFICATIONS & COMPETENCIES - Successful participation in a UNHCR endorsed learning programme related to Information Management. - Experience in web design and software development is an asset. - Experience with HTML, PHP, ASP and/or Java is an asset.

81 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on 14 May 2014 Title Sector Associate Research and Information Officer Division of International Protection, Policy and Law, Protection Information Unit Duty Station (City, Country) Duration of the assignment Geneva, Switzerland (UNHCR HQs) One year renewable. SUPERVISION: Title and Name of Supervisor: Blanche Tax; Head of Unit, Protection Information Title of other international staff members in same duty station: The JPO will be part of a team composed of professional staff and long-term expert consultants. Team members within the same unit include: Legal Officer (long-term consultant), Research and Information Officer (expert consultant), Associate Research and Information Officer (consultant), Senior Information Management Associate (longterm consultant). Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) DUTIES AND RESPONSIBILITIES: Under the supervision of the Head of Unit, the JPO will: - Conduct country research for the purposes of drafting country policy papers ( Eligibility Guidelines, Protection Considerations and Non- Return Advisories ) on the situation in key countries of origin and/or countries of asylum; - draft UNHCR policy recommendations vis-à-vis specific categories of asylum claims in accordance with set research and publication standards, in close coordination and consultation with the relevant Regional Bureau(x), field office(s) and other stakeholders (under supervision of the Head of Unit);

82 2 - Conduct complex legal and country of origin information research and prepare reports, written responses to inquiries and other documents in response to information needs identified by UNHCR field staff / field offices or Regional Bureaux, on request of the Head of Unit. Share relevant information in a timely manner with colleagues within Headquarters and in the field, and with external partners; - Explore and implement new ways of strengthening response capacities to UNHCR refugee status determination and country information and country policy needs, including through enhanced geographical and topical coverage, identification of potential new information partners and appropriate dissemination of relevant information. Establish effective linkages with external sources as well as academic institutions working on issues of interest to UNHCR, seeking co-operation in the provision, and methodologies for assessment, of country of origin evidence and legal information with a view to obtaining quality information needed for the development of decision support products and services for a global audience. - Manage the outsourcing of knowledge management and country research conducted by selected external partner organisations. - Develop, maintain and expand UNHCR s legal and country information repositories, including through monitoring, selection and analysis of national and international jurisprudential developments in the area of refugee/asylum law, human rights, counter-terrorism and international humanitarian and criminal law of certain jurisdictions for inclusion in Refworld ( Provide protection information to internal and external stakeholders, including through UNHCR electronic platforms such as Refworld and the online Refugee Status Determination Community of Practice, and liaise with the relevant UNHCR stakeholders as necessary. - Prepare and facilitate training sessions and webinars on country of origin research methodologies, evidence assessment and use of legal and country information to UNHCR staff and external partners / stakeholders. Develop / adapt training resources as necessary. - Assist with carrying out activities related to regular reporting requirements and other administrative activities as required by the Head of Unit or Deputy Director of the Division. - Contribute to other work of the Unit on an ad hoc basis as required. The JPO will become particularly familiar with:

83 3 - The selection, collation, research, assessment, presentation, dissemination and strategic use of country of origin and protection information. - The structure and work of the Division of International Protection and the organisation of UNHCR (at headquarters level, and in terms of working relations to ensure protection delivery at field level) more broadly. ACCOUNTABILITY (Please list the key results that will be achieved) - Eligibility guidelines and country-specific protection advice drafted in accordance with strategy, set goals and objectives, meeting the needs of UNHCR field colleagues; - Effective networking maintained within and outside the organisation with a view to promoting the use of UNHCR s eligibility guidelines and countryspecific protection advice; - Other protection information products prepared in regular coordination with relevant Bureaux and Field Offices; - High-quality training on research and use of country-of-origin information delivered; - Refworld database ( and the UNHCR Community-of- Practice platform supported. AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) - Make recommendations on strategy and future planning; - Develop draft country information documents, propose policy positions (in coordination with other units in DIP, Bureaux and Field Offices, as appropriate); - One-to-one briefings and presentations delivered to internal and external counterparts as required; - Delivery of COI training to groups of internal and external participants; - Manage cooperation activities and progress with key partner organisations as agreed with supervisor; - Represent the Protection Information Unit and DIP in internal and external meetings. QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Languages: - Excellent knowledge of English (including in writing) required and working knowledge of French and/or another official UN language desirable.

84 4 Qualifications: - University degree in international relations, politics or international law or international human rights law. If no law degree, proven affinity with international law (e.g. through completion of relevant elected courses as part of studies or relevant work experience) required. Bachelor s degree/ba/llb and 4 years of work experience or Master s degree/ma/llm and 2 years of work experience. Experience: - At least two years experience in human rights and/or refugee issues and/or international relations or equivalent domain. Relevant volunteer work to be counted towards work experience. Skills: - Strong research and drafting skills, training or experience in analytical methods and in presentation of research. - Good knowledge of and proven interest in international human rights norms and practices, international affairs and/or international refugee law. - Some understanding of the working of multilateral organisations (UNHCR and the UN system in general). - Ability to work both individually and in a multicultural and multifunctional team. - Good understanding and high level of comfort in working with ICT tools such as MS Office suite, websites, databases, HTML and other related knowledge and skills.

85 5 REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: The JPO will: Training components: (Please indicate activities through which the learning process will be structured for the JPO); The JPO will: Receive training both on and off-the-job, such as workshops, external development courses and/or assignments/missions, in the areas mentioned above, permitting the JPO to deepen his/her knowledge and skills required to perform effectively. Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). - Work in the heart of UNHCR s protection work dealing directly with aspects of UNHCR protection mandate, where strategic decisions need to be made on a daily basis, in close coordination and cooperation with filed colleagues; (s)he will get an excellent understanding of the everyday challenges and dilemmas UNHCR faces and seeks responses for.

86 6 - Formulate country-specific policies, under the supervision of the Head of Unit, in the form of UNHCR Eligibility Guidelines as the authoritative expression of UNHCR s analysis of specific country situations and the identification of those in need of some form of international protection. - Learn how to make use of a wide range of research, legal and policy tools and methodologies and teach others. - Develop a detailed understanding of the key legal issues and information needs in the context of refugee and asylum policy and practice of UNHCR, States and other external partners. - Develop a detailed understanding of the working methods and internal planning, coordination and division of responsibilities in UNHCR including through involvement in providing policy and information support to field operations and participation in regular meetings and coordination forums. - Learn how to use UNHCR's Refworld database Content Management System (CMS) to add carefully selected documents into UNHCR's country and legal databases. OPERATIONAL CONTEXT: Please avoid abbreviations or any information which are for internal use only. Ensure to include the following: general information about the organizational structure of the local UNHCR organization general outlines about the program/project outline about planned developments concerning the program/project information about living conditions (e.g. health care / educational facilities / basic amenities, etc.) The Protection Information Unit [based in UNHCR HQs in Geneva] consists of a (P4-level) Head of Unit and a Legal Officer, Research and Information officers, and support staff. (The use of long-term UNOPS contracts for most staff of the unit is related to the specific expertise and competencies required for the tasks performed by the Unit). The Unit works with many other parts of DIP and Regional Bureaus, but liaises particularly closely with the Refugee Status Determination Unit, the Protection and National Security Unit, and the Protection Policy and Legal Advice Section within DIP, Pillar I and with numerous UNHCR field operations. The Protection Information Unit sits at the heart of the development of UNHCR s protection policies and practice and provides, as previous JPOs can testify, an excellent learning environment.

87 Job Description (JPO) GENERAL INFORMATION: Tittle : Associate Community Services Officer (JPO) Sector: Community Services Location: Amman, Jordan Duration of the assignment: 1 year with possible extension 2 nd year. SUPERVISION: Tittle and name of Supervisor: Hassan Mohammed, Community Services Officer Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning guiding and reviewing the work). The JPO Associate Community Services Officer will work directly with the Community Services Officer, under the overall guidance of the Senior protection officer. Upon arrival, s/he will be integrated into the team and CS goals and workplan will be shared with her/him. After an initial reconnaissance period of up to one month, the supervisor and JPO will discuss and finalize goals and activities that the JPO will undertake over the course of the year as per E-Pad procedures. S/he will also be part of a ten person team. The methodology of the supervision will comprise: Establishing personal goals, objectives, and activities (on E-Pad) Weekly meetings with the team on substance and planning Weekly to bi-weekly one-on-one discussions with Community Services Officer on substantive issues, performance, planning, implementation, monitoring, and evaluation of work Weekly short form reporting on outcomes/results of community development reports, monthly reporting on progress and achievements Coaching and joint participation in targeted follow up activities Opportunities for training Mid-term and Performance evaluation at the end of the cycle

88 2 DUTIES AND RESPONSIBILITIES: Under the overall supervision of the Senior protection officer and the direct supervision of the CS officer, the main tasks and responsibilities of the JPO are: 1. As a member of the Community Services team, carry out CS activities in Zaatari camp and in other hosting facilities for Syrians: - work closely with implementing partners to strengthen the community mobilisation, participation and representation activities and efforts, - monitor the work of CS implementing partners in the sites and adjust/discuss work plan and work targets accordingly, - provide counselling as and when required - assess needs of refuges, especially persons with specific needs and coordinate response and availability of services with all units concerned. 2. Assist all UNHCR units and partners in applying a community development approach in their work by: - Conducting regular participatory assessments as part of multifunctional teams using a gender and age perspective to fully understand the refugee population and its sub-groups, their protection concerns and priorities and the resources available to them. - Working actively with the refugee community in defining and seeking solutions to their problems, including those of individuals and groups with specific needs, during all phases of programming, with specific measures to involve women and children. - Identifying training needs among staff and partners from different functional units and sectoral teams on the community development approach, situation analysis and gender and age mainstreaming. - Initiating together with implementing and operational partners and the refugee and local communities specific activities to address the social, psychological, cultural, health, organisational and livelihood concerns of refugee communities, and support community initiatives in these areas. 3. Support the implementation of policy priorities and a team approach to mainstreaming gender equality and child rights by: - Strengthening communication between UNHCR and the refugee population.

89 3 - Participating in the development and monitoring of projects designed to address long-term strategic as well as practical needs of refugee women. - Ensuring that refugee children participate in suitable educational programmes in appropriate facilities, and monitor these in accordance with the educational field guidelines and indicators, with an emphasis on access of all children to schooling, provision of quality education and promotion of girls' attendance. - Cooperate with protection to ensure coordinated efforts with all stakeholders including the refugee community, in early identification, prevention, response and follow up with survivors of SGBV. -Cooperate with protection to ensure that appropriate levels of care is provided to children including adolescents, and in particular monitoring and ensuring that unaccompanied and separated children are identified, registered, and placed in suitable family arrangements while timely family tracing is carried out. 4. Assist the Community services officer in the management of the CS team by possibly supervising some local CS staff. 5. Perform other duties as required. QUALIFICATIONS AND EXPERIENCE: Qualifications needed: University degree in Social Work, Community development, Social Sciences or related fields. BA and 4 years of experience or MA and 2 years of experience. Experience: at least 2 to 4 years of international experience applying communitybased approach (required); Skills: excellent inter-personal skills, gender and cultural sensitivity (required) Arabic language skills (desirable), Competencies required: TS03 Empowering Refugees TS02 Providing Technical Support and Advice PG04 Assessing Beneficiary Needs PT06 Protecting Refugees at the field level PG12 Facilitating Program Delivery by Partners Training components and learning elements: Training components: (the training components should indicate through which activities learning will be structured);

90 4 Coaching and on-the-job learning: the JPO will learn on the ground how to conduct participatory assessment and facilitate group discussions through coaching and direct application, as well as community organizing, and through independent, self-instructed learning of community-based approach, as well as HQ supported training when available; Learning elements: (The learning elements indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). JPO will: - Assess situation for children and adults with disabilities, leading semistructured discussions with them, supporting them to identify protection risk and to participate in protection strategies, following up on protection risks raised; - write substantive monthly reports to evaluate services provided to children and adults with disabilities, specifying achievements in supporting disabled persons to plan their own activities; - work as a multifunctional team member with protection, program, and registration, and resettlement, and partners to raise protection issues and find solutions, - treat refugee girls, boys, women, and men as partners in their own protection through the identification with them of their protection risks and their participation in finding solutions, filling in systematization forms, keeping track of follow-up actions, and maintaining database. - Carry out outreach activities and field mission and learn about service provision in a camp setting as well as in an urban setting. BACKGROUND INFORMATION: The Community Services Unit is currently composed of 3 community services associates, 2 senior community services assistants and one national officer (NOC) Community Services Officer. The Community Services Officer reports to the Sr. Protection Officer who reports directly to the Representative. Community Services is in charge of establishing direct contact and maintaining direct links with refugee communities, applying a community-based approach, and evaluating service provided for refugee women, girls, boys, and men. Through the multifunctional team, Community Services collaborates in the formulation of protection strategies and programmatic objectives designed to protect refugees. Community centers will be established at different points in areas where refugees live and community services staff are expected to service those centers inside Amman and in other cities where large populations of refugee families live. The current Syrian Emergency has changed the operational and protection environment in Jordan, where refugees were until recently hosted in urban

91 5 setting (over 50,000 Syrian registering with UNHCR and some 29,000 Iraqis). In July 2012, the Zaatari refugee camp was opened in northern Jordan and currently hosts 32,000 Syrian refugees, with new arrivals every day. In this context, UNHCR Jordan s activities include an urban refugee response in Amman for the Iraqi and Non Iraqis (Sudanese, Somali, ), an urban refugee response outside of Amman, predominantly in the north of Jordan for Syrians who entered the country before July 2012 and a camp response for Syrian who entered Jordan after the opening of Zaatari camp. In all these aspects, the role of community services is fundamental and central to proper services delivery, proper refugee mobilization and participation and thus essential for proper protection response. The Associate Community Services Officer will be based in Amman, an extended, somewhat expensive city, and will operate from the Branch Office. The JPO will however be required to undertake frequent field visits outside of Amman, including in the Zaatari camp. September 2012

92 Job Description (JPO) GENERAL INFORMATION: Tittle of the post: Sector: Location/Duty Station: Duration of the assignment: Associate RSD Officer Protection Unit Colombo, Sri Lanka 2 years SUPERVISION: Tittle of Supervisor: Igor Ivancic, Senior Protection Officer Title of other international staff members in same duty station: Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning guiding and reviewing the work): The incumbent will work under the direct supervision of the Senior Protection Officer. The work of the incumbent will be evaluated as per existing UNHCR policy and practice, which include setting objectives in the annual PAR (Personal Appraisal Report), a mid-term review of the objectives and competencies and final appraisal at the end of the one year cycle. The incumbent will receive in-house induction briefing on arrival, coaching and regular guidance from her/his direct supervisor as and when required on assignments under her/his purview. DUTIES AND RESPONSIBILITIES: - Stay abreast of legal, political, security and other developments which impact on the protection environment, and in particular, on protection delivery through RSD. - Assist in the development of the RSD strategy of the operation and in the annual planning exercise. - Contribute to the development and enhancement of regional and global RSD standards and policies. - Assist in the supervision and oversight of RSD and RSD-related activities to promote full compliance with written Standard Operating Procedures (SOPs). - Review and endorse RSD decisions and provide appropriate feedback and guidance to RSD staff.

93 2 - Conduct RSD interviews and draft RSD Assessments in accordance with applicable standards and guidelines. - Maintain accurate and up-to date records and data related to all work on individual cases. - Provide counselling to asylum seekers and refugees. - Assist in designing, implementing and revising operation-specific SOPs for all aspects of the RSD operation in accordance with applicable standards and policies. - Assist in preventing and identifying fraud in RSD through oversight, advice and guidance to UNHCR staff, partners and persons of concern. - Assist in monitoring RSD trends and in compiling and analysing RSD statistics related to RSD case processing to identify and respond to developments or issues impacting on the efficiency or quality of RSD decision-making, and to propose remedial measures. - Conduct research on country of origin information (COI) and legal issues related to RSD and assist in maintaining a local repository of relevant information, guidelines and standards accessible to RSD staff in the operation. - Assist in developing and maintaining processes to ensure that persons of concern, Government authorities and partners have accurate information on the RSD procedures, including UNHCR standards, policy and practice. - Assist in initiatives to advocate with and support Government authorities and legal partners to establish and strengthen fair and efficient RSD procedures and RSD decision-making. - Regularly assess training needs of UNHCR staff engaged in RSD and related activities and provide on-going training and coaching on legal and procedural RSD issues. - Support the development and implementation of RSD training initiatives for Government authorities and legal partners. - Enhance the office s focus on the identification and prioritization of the UASCs and related BIA/BID cases. Special attention also to other PSNs - Persons with Specific Needs. ACCOUNTABILITY (key results that will be achieved) - UNHCR s RSD procedures are implemented in accordance with relevant UNHCR standards and policies, including policies related to age, gender, and diversity mainstreaming (AGDM). - Persons of concern have fair and transparent access to the RSD procedures. - Fraud in the RSD process is identified and appropriately addressed. AUTHORITY (decisions made executing responsibilities and to achieve results) - Approve decisions to accelerate RSD processing for cases meeting established criteria. - Enforce compliance by UNHCR staff engaged in RSD and related activities with UNHCR standards, policies and operation-specific SOPs for all aspects of the RSD operation. - Decide and endorse RSD decisions in the first instance.

94 3 QUALIFICATIONS AND EXPERIENCE: (describe clearly and accurately the required educational background. As for experience, indicate if it is required or desirable) Qualifications - University Degree in Law, political science, international relations or another related field. - Minimum 4 years (2 years with advanced University degree) of relevant professional job experience, preferably in the area of refugee protection, human rights or international humanitarian law. - Minimum 1 year of experience working directly with procedures and principles related to RSD. - Knowledge of International Refugee Law and Human Rights Law and ability to apply the relevant legal principles. - Strong research and analytical skills. - Excellent oral and written communication skills. - Excellent knowledge of English and working knowledge of another UN language. Experience/Skills: - Experience as a decision-maker in UNHCR or Government RSD procedures is highly desirable. - Experience in counselling asylum seekers or refugees. - Experience in working with vulnerable or traumatized individuals. - Completion of UNHCR's RSD Learning Programme, COI Learning Programme, Protection Learning Programme. - Experience in supervising and in providing training or coaching, guidance or advice to staff. - Knowledge of another UN language.

95 4 REQUIRED COMPETENCIES, which illustrate behaviours that are essential to achieving deliverables described above, and that are critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building Analytical Thinking 1. X001 Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision Technological Awareness 3. X003 Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (the training components should indicate through which activities learning will be structured); On the job and external trainings in RSD. Learning elements: (The learning elements indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). It goes without saying that the learning elements result from the tasks the JPO has to carry out during the assignment. The learning elements in the job description should be defined in the form of measurable results, for instance: - write assessment reports - assess project proposals - draft project budget according to UN standards - formulate job descriptions and project document to address environmental problems in the region - etc.

96 BACKGROUND INFORMATION: 5 The background information should include: general information about the organizational structure of the local UN organization (organigramme) general outlines about the programme/project outline about planned developments concerning the programme/project information about living conditions for field offices is appreciated any particular information which would assist in the identification of the right candidate. Created/up-dated on (date): 11 February 2014 UNHCR Colombo

97 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on Title Sector Duty Station (City, Country) Duration of the assignment Associate External Relations Officer Executive Office Dar es Salaam, Tanzania One year renewable. SUPERVISION: Title and Name of Supervisor: Ms Joyce Mends-Cole, Representative Title of other international staff members in same duty station: See attached organigramme Content and methodology of the supervision Setting objectives for the incumbent and periodically ensuring that these objectives are being met. Reviewing and correcting (if necessary) all documents produced by the incumbent. Frequent discussions with the incumbent to ensure that s/he understands the work being carried out. Frequent discussions to ensure that the incumbent is comfortable with the tasks and the work environment and that there is no undue pressure or stress, either at work or outside work. Career counseling with the incumbent. DUTIES AND RESPONSIBILITIES: Create greater awareness, understanding and support for the UNHCR country programme amongst Tanzanian policy makers, donors, UN agencies and NGOs active in Tanzania through production and dissemination of information on refugee issues and UNHCR s mandate. Provide the general public with objective information on the refugee situation in Tanzania and undertake initiatives aimed at countering growing intolerance towards refugees and Former Burundians (1972) in Transition to Citizenship.

98 2 Collect and draft required information for the production and dissemination of regular updates on the refugee situation and the UNHCR programme in Tanzania. Contribute to the production of situation reports, press releases, pamphlets and articles for internal and/or external distribution. Maintain relations and coordinate activities with the Government, other UN agencies, embassies and NGOs in order to promote/implement UNHCR's objectives and activities. Facilitate access of missions, through permits, to the refugee camps in Tanzania and co-ordinate all incoming missions. Organise missions to the field and press briefings for external parties as required to promote/implement UNHCR objectives. Maintain media contacts through regular exchanges with the leading media institutions in the country, through press briefings and through organising media missions to the field. Provide content for interviews and media statements by the Representation. Assist in establishing and maintaining close work relationships with television, radio and news agencies and keep them regularly informed on UNHCR activities to ensure appropriate media coverage whenever needed. Draft updates and briefing notes on the operation for external and internal purposes as required. Follow up on various issues on behalf of the Representative, provide analysis and background information for decision making as required and liaise with other functions within the office, as well as with external partners as necessary Ensure regular distribution of information material to institutions and individuals to keep them up to date on the latest developments of UNHCR programmes Perform any other related duties that may be required. ACCOUNTABILITY Creation of a greater Public Awareness (Donors, NGOs, Government, Refugees, Civil Society, etc ) and support the Office in raising additional funding for UNHCR Programmes in favor of Refugees and other people of concern. AUTHORITY The selected applicant will supervise the work of a GL6 PI/Communication Associate as well as an IUNV Associate Mass Information Officer based in Kasulu.

99 3 QUALIFICATIONS AND EXPERIENCE: The candidate should have a postgraduate degree in social or political sciences, literature, languages or related subject. Good communication skills in particular fluency in English, and French desirable, with pronounced and proven writing skills essential. Some knowledge of Kiswahili would be useful. Prior experience in external relations, media or public information field highly desirable. Familiarity with the UN in general and UNHCR in particular also desirable. REQUIRED COMPETENCIES Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: i. On-the-job training while the incumbent carries out a specific function at the Branch Office ii. Field exposure while the incumbent visits the refugee camps. iii. iv. Briefings from supervisors and colleagues Attending workshops and seminars on refugee issues and communications/public information issues. v. Attending external training courses if possible. vi. Attend meetings concerning the functioning of the Office. Learning elements: By the end of one year assignment, the incumbent will have acquired: i. skills to draft and present reports and correspondence on refugee issues ii. skills to represent UNHCR in various fora, including amongst other UN agencies, donors, Tanzanian policy makers, media

100 iii. understand and address substantive issues concerning the UNHCR operation in Tanzania and in general iv. skills to organize and conduct training on refugee matters for media or other target groups v. ability to deal with high work pressure and multi-tasking OPERATIONAL CONTEXT: 4 As of 1 January 2014, there were a total of 264,355 refugees from the Democratic Republic of the Congo (DRC), Burundi and other countries. All refugees reside within designated camps and settlements in accordance with the country s legal provisions: approximately 68,897 refugees live in Nyarugusu camp, 171,095 Burundian refugees live in Old Refugee Settlements, 22,227 Burundian refugees in villages in the Kigoma area, and 2,136 Somali refugees in Chogo Refugee Settlement. No refugee is registered in an urban area, e.g. Dar es Salaam. UN Delivering as One: UNHCR is participating in the Delivering as One pilot in Tanzania the UNDAP. As the lead agency of the UNDAP Program Working Group on Refugees, UNHCR provides strategic leadership and direction on international protection, including assistance to refugees, local integration of the Former Burundian Refugees (!972) in transition to Citizenship, and the establishment of efficient and fair asylum and migration systems in line with international norms and standards. The Associate External Relations Officer will closely work under the supervision and guidance of the Representative. The incumbent will have the overall role of assisting his/her supervisor to collect, review and provide the required information in order to create greater Public Awareness (Donors, NGOs, Government, Refugees, Civil Society, etc ) and to support the Office in raising additional funding for UNHCR Programmes in favour of Refugees and other people of its concern. She/He will regularly travel on mission to the field including deep field locations in North Western Tanzania.

101 Job Description (JPO) GENERAL INFORMATION: Tittle of the post: Associate Legal Officer (Human Rights) Sector: Protection Location/Duty Station: Human Rights Liaison Unit within the Division of International Protection (DIP), Pillar I, in Geneva. Duration of the assignment: 2 years SUPERVISION: Title and name of Supervisor: Senior Liaison Officer (Human Rights): Ms. Simone Schwartz-Delgado Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning guiding and reviewing the work): The Associate Legal Officer (Human Rights) will work in close coordination with, and under the supervision of the Senior Liaison Officer (Human Rights) (hereafter SLO) who will be responsible for training and guiding the JPO on the mandate and work of UNHCR and the relevance of the human rights instruments, standards and mechanisms for virtually all aspects of the Office's work. This 'training element' will be conducted both in the form of in-depth briefings, and, to an even larger extent, through on-the job training. The SLO will be responsible for reviewing draft documents/positions etc. prepared by the JPO and providing him/her with detailed feedback in the form of constructive comments aimed at helping the JPO to constantly improve his/her performance. The SLO and JPO will, as a team, formulate the overall strategies and objectives for the human rights liaison function within the Division of International Protection. DUTIES AND RESPONSIBILITIES: Promote the integration of issues and persons of concern to UNHCR into the work of seven UN Treaty Monitoring Bodies (CCPR, CESCR, CAT, CEDAW, CRC, CERD and CMW), which are responsible for monitoring State parties' compliance with their treaty obligations and for providing authoritative interpretations of the respective treaty norms. The Associate Legal Officer (Human Rights) is specifically responsible for keeping UNHCR's Regional Bureaux and Country Offices informed of upcoming treaty body sessions during which countries under the offices' responsibility will be considered, and for inviting the respective Bureau/Country Office to prepare contributions; reviewing, editing and finalizing draft documents prepared by the Bureaux/Field offices covering countries up for examination by the treaty monitoring bodies; together with the team of interns, cover the treaty body sessions and provide timely feedback to Bureaux and Field colleagues on discussions and conclusions (incl. concluding observations) of relevance to UNHCR; encouraging UNHCR colleagues to use concluding observations and recommendations issued by the treaty bodies as protection advocacy tools by highlighting the direct relevance of these to UNHCR's work (i.e. this task encompasses a training/awareness raising element). The Associate Legal 1

102 2 Officer is also contributing to the elaboration and analysis of General Comments and General Recommendations issued by UN human rights treaty monitoring bodies. Follow the regular and special sessions of the Human Rights Council, as well as the Human Rights Council's Universal Periodic Review (UPR); together with the intern team, cover plenary sessions and parallel/side meetings of relevance to UNHCR and finalize the internal reporting from these for dissemination among UNHCR staff. In close coordination with the SLO, follow negotiations on draft resolutions and decisions and lobby and support States to incorporate issues and persons of concern to UNHCR into relevant resolutions. Support the integration of humanitarian issues and persons of concern to UNHCR into the UPR mechanism by encouraging the Regional Bureaux and Field Offices covering countries up for review to prepare information for submission to the OHCHR for inclusion in its Compilation Reports: review, edit and finalize such UNHCR's contributions to the OHCHR Compilation Report, monitor the UPR sessions and provide UNHCR staff in the Regional Bureaux and Field Offices with timely feedback, especially in regard to conclusions and recommendations, which are of direct relevance to the work of UNHCR. Promote the integration of issues and persons of concern to UNHCR into the work of the Special Procedures by keeping the Regional Bureaux and Field Offices informed of upcoming country visits by mandate holders and by reviewing and finalizing UNHCR briefing notes prior to such missions. The Associate Legal Officer also contributes to the liaison with Special Rapporteurs, Independent Experts and Working Groups in the context of studies in the field of human rights, and activities related to country visits by Special Procedures mandate holders. Together with the SLO, the Associate Legal Officer (Human Rights) is responsible for analyzing thematic and country-specific reports (including recommendations contained in these) published by Special Procedures mandate holders, in order to assess their relevance as protection advocacy tools for UNHCR, and for sharing the conclusions of this analysis with UNHCR staff. Assist in the induction and training of new interns and contribute to the ongoing coordination and supervision of the intern team. Distribute requests and coordinate responses from/to OHCHR regarding various UN resolutions and reports. Assist the SLO in his/her review of draft policy documents prepared by other DIP sections, as well as by the Regional Bureaux to ensure that human rights standards (and mechanisms) are effectively integrated and mainstreamed into these policies and guidelines; upon request, provide colleagues in DIP and the Regional Legal Advisers with legal advice concerning the scope and content of particular human rights standards. Further develop UNHCR's cooperation with human rights NGOs. Actively contribute to initiatives aimed at combating racism, racial discrimination, xenophobia and related intolerance and follow-up on relevant issues related to minorities and indigenous peoples, as well as serve as a back-up focal point to the SLO for the process of the mainstreaming of human rights within the UNDG.

103 3 Conduct human rights training and capacity-building activities for UNHCR staff and other interlocutors on the interface between human rights and refugee law/protection, as well as the relevance of the human rights mechanisms to UNHCR's work. Undertake other duties as required. ACCOUNTABILITY (key results that will be achieved) - The protection needs of populations of concern are met through the mainstreaming of Human Rights in the protection strategies of the Country/Regional Operations and the Regional Bureaux. - The protection needs of populations of concern are met by promoting the inclusion of specific recommendations to enhance their protection in the UN Human Rights mechanisms, in particular the UPR, Special Rapporteurs and the UN treaty monitoring bodies, and by advocating for effective implementation of such recommendations. - Age, gender and diversity considerations are systematically included in UNHCR's contributions to the UN human rights mechanisms. - The strategic use of the UN human rights mechanisms is promoted in operations worldwide through joint planning, guidance and capacity-building activities. AUTHORITY (decisions made executing responsibilities and to achieve results) - Provide induction briefings to interns, and provide ongoing guidance to the intern team. - Review draft contributions for the UN human rights mechanisms. - Coordinate plans and inputs to the UN human rights mechanisms with RLA's and protection staff in UNHCR country offices. - Contribute to human rights mainstreaming efforts within UNHCR. - Act on behalf of SLO in his/her absence. - Ensure compliance of staff with global protection policies and standards of professional integrity in the delivery of protection services. - Ensure consistency of UNHCR s contributions to the UN human rights mechanisms with key protection guidelines and standard operating procedures. QUALIFICATIONS AND EXPERIENCE: Qualifications: Master degree in law with substantive knowledge of international human rights and/or refugee law. Experience: At least 4 years of relevant professional work experience (2 years with Advanced University degree, preferably in the area of human rights and/or refugee protection. Excellent knowledge of English and working knowledge of another UN language. Excellent analytical skills and excellent drafting skills in English.

104 4 REQUIRED COMPETENCIES, which illustrate behaviors that are essential to achieving deliverables described above, and that are critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building Trust 1. X001 Analytical Thinking 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision Making 3. X003 Technological Awareness 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability Required skills and competencies: - Substantive knowledge of the legal and institutional human rights framework; - Excellent legal analysis and drafting skills; - Very good knowledge of international refugee law is desirable; - Excellent team-working and diplomatic skills, required to appropriately represent UNHCR before representatives of the human rights mechanisms; - Ability to clearly and convincingly communicate UNHCR positions before the Office's interlocutors; - Training skills and/or experience in facilitation of learning desirable. - Ability to quickly absorb large quantities of written and orally presented human rightsrelated information (legal, policy, political) and to analyse the relevance of it to UNHCR, and share information on relevant developments and outcomes in a clear manner with UNHCR staff, thereby promoting the increased use of the human rights instruments and mechanisms as protection tools for persons of concern to UNHCR.

105 TRAINING COMPONENTS AND LEARNING ELEMENTS: 5 Training components: briefing/training sessions and on-the job training Learning elements: - Substantive human rights and refugee law; - The mandate and work of UNHCR in different operations around the world; - the role of human rights in the UN system, in particular following the 2005 World Summit Outcome Document, and the responsibilities of UN agencies to mainstream human rights into all areas of their work; - The interface and synergies between human rights and refugee law and the role of human rights in humanitarian action; - Knowledge of the functioning of the UN human rights machinery and regional mechanisms; - Legal analysis; - Drafting legal documents, policy and position papers; - providing legal advice; - promoting the use of human rights standards and mechanisms in UNHCR's work, e.g. through training, conducting workshops/seminars, in daily oral and written communication with UNHCR staff; - Diplomatic skills, basic management skills, team working, representing UNHCR. BACKGROUND INFORMATION: The Human Rights Liaison Unit is part of the Policy and Law Pillar ( Pillar I ) of the Division of International Protection (DIP). The Unit aims at promoting the effective use of international human rights law and UN human rights mechanisms to strengthen the protection of persons of concern to UNHCR. The human rights liaison function, performed by a team composed of a Senior Liaison Officer (Human Rights) and the Associate Legal Officer (Human Rights), fulfills the Unit s responsibilities for promoting the integration of human rights standards into all areas of UNHCR's work and the effective use of the UN and regional human rights mechanisms as protection tools, in line with UNHCR's responsibilities in this regard as a member of the United Nations. The goal of the Human Rights Liaison Unit is three-fold: firstly to contribute to the development of international human rights law and to the strengthening of the refugee legal framework by including issues related to refugees, asylum-seekers, IDPs, stateless persons and returnees into legal instruments, policy documents, recommendations and other outcome documents of the Human Rights Council, the Human Rights Treaty Monitoring Bodies and the UN Special Procedures. Secondly, to contribute to the mainstreaming of human rights into all areas of UNHCRs work and promote the effective use of human rights law, procedures and standards for advocacy and as complementary protection tools in the respective UNHCR operations. Thirdly, to function as the liaison between UNHCR, the Office of the High Commissioner for Human Rights (OHCHR) and the human rights

106 6 bodies and institutions to strengthen human rights approaches and ensure continuous exchange of relevant information. The Human Rights Liaison Unit acts as focal point on human rights issues within UNHCR and is responsible for keeping colleagues abreast of normative and institutional developments of relevance within the field of human rights. In close coordination with country offices, the Human Rights Liaison Unit prepares submissions to the human rights mechanisms and represents UNHCR in the different human rights fora. The Unit provides legal advice and contributes to capacity-building to colleagues on the usage of human rights mechanisms for the protection of persons of concern to UNHCR. The team also contributes to the development of protection tools, such as strategies, policy papers and guidelines to ensure that relevant human rights standards are effectively integrated into these. The Human Rights Liaison Unit coordinates UNHCR s activities in the context of the UNDG human rights mainstreaming process and represents UNHCR in the UN Network on Racial Discrimination and the Protection of Minorities.

107 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on 09/05/2014 Title Sector Duty Station (City, Country) Duration of the assignment Associate Protection Officer (Gender Equality and Women) Gender Equality and Women Unit, Pillar II Division of International Protection (DIP) Headquarters, Geneva One year with possible extension second year. SUPERVISION: Title and name of Supervisor: Luisa Cremonese, Senior Coordinator for Gender Equality and Refugee Women Content and methodology of the supervision: The Associate Protection Officer (Gender Equality and Refugee Women) will be working in the same unit as the Senior Coordinator for Gender Equality and Refugee Women and be directly supervised by him/her. Regular meetings will be conducted between the Associate Protection Officer and the Senior Coordinator. Moreover, there are regular meetings both at Unit level and at Pillar 2 level. Due to the intersecting areas of work within the section, the Associate Protection Officer will also work closely with other staff of DIP. S/he will set objectives and be evaluated based on the Performance Appraisal Management System (PAMS). This will require establishment of objectives and outputs and regular discussions with the supervisor, as well as a mid-term review and a jointly prepared report at the end of the year. DUTIES AND RESPONSIBILITIES: 1. Assist in the operationalisation of policy priorities on protection of women and girls by practicing the two-pronged approach of mainstreaming a gender perspective and developing targeted actions for women s empowerment in operations to achieve gender equality and women s enjoyment of their fundamental rights: Facilitate close collaboration with DIP, DPSM, Bureaux/Desks and other staff members on the application of UNHCR policies and guidelines related to refugee women and gender equality, including age, gender and diversity. Promote the use of multi-functional teams and participatory assessments as a basis for country protection strategies, systems and operational planning, and to ensure the inclusion of refugee and displaced women and girls.

108 2 Support the Senior Coordinator in assisting bureaux and country offices to mainstream a gender perspective in their work, ensure women, men, girls and boys benefit equally from protection and assistance, and develop specific programmes to empower women. Support the Senior Coordinator in promoting initiatives and projects aimed to enhance women s representation and participation in decision-making through leadership training, legal literacy and related activities, as well as- innovative projects aimed at women s economic self-sufficiency. Provide background information for and assist in the drafting of analysis, reports and other documents, for internal and external purposes, including for the Global Appeal and Global Reports, ExCom and Standing Committee. Facilitate the work of the Senior Coordinator in cross-regional learning and information sharing on gender mainstreaming and women s empowerment. Support the Senior Coordinator in contributing to the elaboration of training manuals, other documentation and visual and e-learning tools aimed at capacity building to address gaps in protection and assistance of displaced women and girls. 2. In coordination with Bureaux, promote the development of operational strategies, policies, programmes and monitoring mechanisms that address the broad protection needs and risks faced by all refugees: Assist the Senior Coordinator in supporting bureaux and operations to implement a rights and community based approach and AGD analysis using participatory assessments that actively and meaningfully involve refugee women, men, children including adolescents in identifying protection risks and needs, and in designing, planning, implementing and monitoring programme responses ensuring that their capacities and contributions are recognized and supported. Provide coaching and/or promote the UNHCR Handbook for Protection of Women and Girls and other specific tools to mainstream gender, women s empowerment and women s rights into all protection and operational programme activities. Engage in awareness raising, advocacy and capacity building in age, gender and diversity mainstreaming and analysis of UNHCR and NGO operational and implementing partner staff. Provides operational advice on gender mainstreaming to other sections when required. 3. Promote a rights- and community-based approach, in the work of UNHCR and partners through inter-sectoral and inter-agency co-ordination and partnerships, to strengthen the protection of and participation by refugee women: Participate and represent UNHCR in inter-agency gender networks (e.g. GenCap, IASC Subworking group on Gender, Inter-Agency Network for Women and Gender Equality IANWGE), meetings at the global level, make presentations and deliver trainings. Assist the Senior Coordinator in strengthening networks and inter-agency coordination, and expanding partnerships with implementing and operational partners, UN and government counterparts working in the field of women s and girl s rights. This entails promoting the implementation of the IASC gender tools, the CEDAW, the Beijing Platform for Action, the

109 3 UN Security Council Resolutions 1325 and 1889 in particular, and other tools for protection, gender mainstreaming, education and peace education. Provide inputs to the Secretary General s reports and other inter-agency documents on gender equality and women. 4. Support the improvement of data collection related to the protection of women and girls Support the Senior Coordinator in the revision of indicators within UNHCR s Results-Based Framework, to integrate a gender perspective. Promote the use of a core set of sex-disaggregated and women-specific indicators that are crucial to the protection of women and girls. Support other divisions and operations in the correct use of indicators. Analyse data provided by operations on relevant indicators Monitor the implementation of the 5 Commitments to Refugee Women through analysis of the data provided by the Standards and Indicators reporting. ACCOUNTABILITY (key results that will be achieved) Quality inputs delivered into requested internal and external reports Regular participation of UNHCR in the various gender interagency fora mentioned above. UNHCR presence is valued and acknowledged. Support provided to other units, divisions, bureaux and field colleagues regarding the mainstreaming of age, gender and diversity, and the protection and empowerment of women. AUTHORITY (decisions made executing responsibilities and to achieve results) Provision of technical support to colleagues on gender mainstreaming and the protection of women. Technical decisions made in the regular activities of the gender inter-agency fora Information management of the Unit s documents and products, including the intranet, and dissemination of publications. QUALIFICATIONS AND EXPERIENCE: Educational background: University degree in Sociology, Anthropology, Gender and Women s Studies, Social Work, Community Development, Political Science, International Relations, International Law, Human Rights or International Development. BA and 4 years of work experience or MA and 2 years of experience. Experience: Minimum 2 years of professional working experience, including 1 year at the international level in the relevant field(s). Knowledge on gender analysis in a field context, protection work experience or working in the humanitarian sector in the field is desirable. Skills:

110 4 Fluency in English is required working knowledge in French or another language desirable, other languages is an asset. Very good English drafting skills are essential. Ability to establish and maintain good working relations with people of different nationalities and cultural backgrounds is essential. Advanced computer skills are desirable. Desired competencies: Knowledge of gender-related issues pertaining to persons of concern to UNHCR and UNHCR s protection mandate as well as some sexual and gender-based violence (SGBV) prevention and response experience, including capacity building, would be useful; basic training and coaching skills, excellent inter-personal skills and team work attitude; Two years of previous experiences as volunteer or worker with NGOs or as UNV in the field, in direct contact with persons of concern. REQUIRED COMPETENCIES, which illustrate behaviors that are essential to achieving deliverables described above, and that are critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code 1. M M M M M M006 Managerial Competencies Empowering and Building Trust Managing Performance Judgement and Decision Making Strategic Planning and Vision Leadership Managing Resources Code 1. X X X X X X X X X009 Cross-Functional Competencies Analytical Thinking Innovation and Creativity Technological Awareness Negotiation and Conflict Resolution Planning and Organizing Policy Development and Research Political Awareness Stakeholder Management Change Capability and Adaptability

111 5 TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: The Associate Protection Officer will receive briefing/training sessions when starting and on the job training throughout the assignment. He/she will also be able to attend Geneva-based and international protection trainings, subject to exigencies of work and funding availability. Furthermore, the Associate Protection Officer will have access to various UNHCR e-learning tools and programmes. Learning elements: The Associate Protection Officer will become familiar with the mandate and work of UNHCR in different operations around the world with a particular focus on gender issues, within UNHCR s wider strategy of age, gender and diversity mainstreaming (AGDM). Specifically, he/she will gain a thorough understanding of challenges faced by women and girls of concern to UNHCR and policies, strategies and projects aimed to address these. The Associate Protection Officer will learn to draft background and policy papers, draft and assess project proposals, conduct analysis and formulate recommendations to ensure a gender perspective in UNHCR s work. He/she will also liaise with other units and divisions inside and outside UNHCR to improve gender mainstreaming. Learning elements, competencies and objectives are set annually according to UNHCR s Performance Management Appraisal System (PAMS) and evaluated through a mid-year and an end of year review with the Senior Coordinator. BACKGROUND INFORMATION: The Associate Protection Officer assists the Senior Coordinator in liaising with other sections in DIP, Bureaux/Desks and DPSM sections and units by providing operational expertise, technical advice and guidance on protection of women and girls by promoting the Age, Gender and Diversity Mainstreaming (AGDM) strategy, gender equality principles and targeted actions for the empowerment of refugee women and girls through a community- and rights-based approach in UNHCR operations.

112 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: PN Emergency Capacity Management Service, Division of Emergency, Security and Supply TOR created/updated on Date 29 April 2014 Title Sector Associate Emergency Policy Officer Emergency Coordination, Preparedness and Response Duty Station (City, Country) Duration of the assignment Geneva, Switzerland One year renewable. SUPERVISION: Title and Name of Supervisor: Jens Hesemann, Snr Emergency Officer (Preparedness, R&D) Title of other international staff members in same duty station: Senior Policy & Capacity Building Advisor, Senior Emergency Coordinators, etc. Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) Under the overall supervision of the Head of the Emergency Service and the Senior Policy & Capacity Building Advisor, and under the direct supervision of the Senior Emergency Officer (Preparedness, R&D), the incumbent will receive the necessary guidance as appropriate for his/her duties and responsibilities. Leadership will be provided in terms of outlining the vision for tasks in the context of emergency policy and capacity development. Methologies of supervision will entail an inclusive management style, the five-step delegation approach, by which responsibilities will be delegated in a measured way, fixed in writing, with an agreement of the level of authority and resources. The incumbent will benefit from non-directive coaching. The supervisor will provide support to the incumbent for making progress towards performing responsibilities assigned.

113 DUTIES AND RESPONSIBILITIES: 2 With a view to enhancing UNHCR s emergency related policies and trainings, the incumbent will perform the following duties and responsibilities: Emergency Policy Development: Support the development and updating of emergency policies and tools, in collaboration with UNHCR internal experts and external stakeholders; Support the development of UNHCR s new digital emergency handbook, including the system infrastructure and development of content; Through research and consultation with UNHCR internal and external experts, contribute expertise to emergency policy development; gather information and feedback on lessons learned from emergency operations; Draft a variety of documents ranging from inputs for emergency policies, project documents, reports, and partnership agreements; Liaise with external partners supporting emergency policy development. Capacity Building: Support the development of ongoing and new emergency preparedness/response trainings and other capacity building initiatives; Support the implementation of emergency preparedness/response trainings and other capacity building initiatives; Contribute to developing materials and documents for emergency trainings; Support the management of external partnerships and support in relation to emergency training and capacity building. Field Support: Undertake short missions in relation to training and capacity building; Possibly, deploy as a team member to humanitarian emergency field situations (max. 3-month field mission). Undertake any other tasks as assigned by the supervisor. ACCOUNTABILITY (Please list the key results that will be achieved) Emergency policies are updated or developed; Cutting edge innovative tools are in place for emergency response; Consistent and updated emergency response capacity building incorporated into policy development throughout the Organization, and vice-versa. Emergency training and capacity development concepts are in place; Capacity building materials are in place.

114 3 AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) Contribute towards emergency policy development and capacity building; Contribute towards related strategy development; Project management of assigned projects or components of projects; Review the content of emergency staff development modules, training, etc. QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Languages: Proficiency in English, French desirable. Qualifications: University degree majoring in Humanitarian Aid, Business Administration, Development Studies, Law, Conflict Science, or similar. Experience: MA/MBA plus 2 years of relevant working experience; desirably with at least 1 year in humanitarian operations or similar outside the home country. Skills: Ability to work in a multi-national and multi-cultural environment. Excellent drafter (English), articulate and confident in computer skills. REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building 1. X001 Analytical Thinking Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability

115 4 TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (Please indicate activities through which the learning process will be structured for the JPO); The incumbent will participate in the Workshop on Emergency Management (WEM) and obligatory staff security trainings. As it relates to his/her specific duties, the incumbent may also be called upon to participate in other specific UNHCR training programmes. Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). The incumbent will develop skills and learn from participation and contribution to specific tasks within the Emergency Service. (S)he will learn about good practises of humanitarian emergency management. This will include contingency and operational planning, response management, situational analysis, needs assessments, etc. Liaison skills will also be developed and the ability to work as part of an integrated team in preparedness and response capacity-building approaches. OPERATIONAL CONTEXT: The functional responsibilities of this position are focused in the areas of policy development and analysis, strategic planning and emergency response capacity building in the Division of Emergency, Security and Supply, specifically in the Emergency Service. The incumbent will support the development of emergency policies and, and the development and implementation of emergency related training programmes and other capacity building initiatives.

116 Job Description (JPO) GENERAL INFORMATION: Tittle of the post: Associate Policy Officer (Gender Equity) Sector: Human Resources Policy & Planning Service (HRPPS), Division of Human Resources Management (DHRM) Location/Duty Station: Geneva, Switzerland Duration of the assignment: 1 year initially with possible 2 nd year extension. SUPERVISION: Tittle and name of Supervisor: Senior Policy Officer, HRPPS, DHRM Title of other international staff members in same duty station: Policy Officer, Office of the Director, DHRM Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning guiding and reviewing the work): All tasks will be carried out under the supervision of the Senior Policy Officer, HRPPS, with on-going and regular discussions with the JPO. Guidance and coaching will also be provided as and when required. DUTIES AND RESPONSIBILITIES: ACCOUNTABILITY (key results that will be achieved) - HRPPS has sufficient support for management and implementation of policies on Gender Equity enabling UNHCR to achieve a 50/50 gender balance at all levels in the International Professional category. RESPONSIBILITY (process and functions undertaken to achieve results) - Monitor the implementation of the Policy to achieve Gender Equity in UNHCR. Contribute to developing family friendly policies cognizant also of LGTBI¹ issues.

117 2 - Analyze trends and developments in UNHCR s workforce and prepare relevant statistics and reports. - Develop and implement gender, diversity and family awareness raising programmes and trainings for all staff in UNHCR. - Contribute to the development of a communications strategy on the Policy to achieve gender equity in UNHCR. - Analyze policies, practices, reports and recommendations on achieving gender equity in staffing, developed over time by UNHCR and other UN agencies. - Establish and maintain a UNHCR website on gender equity and diversity issues. - Monitor the Gender and Diversity Scorecard. - Keep abreast of new developments and research on gender equity and diversity issues within and outside the UN. - Liaise with other UN agencies and partner organizations on gender-related and diversity issues. - Support other activities as requested by the Senior Policy Officer and the Head of HRPPS. ¹ Lesbian, Gay, Bisexual, Transgender and Intersex. AUTHORITY (decisions made executing responsibilities and to achieve results) - Provide input for policy papers on Gender Equity. - Participate in working groups and task forces within UN/UNHCR on Gender Equity. QUALIFICATIONS AND EXPERIENCE: (Describe clearly and accurately the required educational background. As for experience, indicate if it is required or desirable) Qualifications: University degree in human resources or social or political sciences, preferably with specialization in gender studies. Experience: At least 4 years (2 years with advanced university degree) of relevant work experience is required, as well as having worked on gender issues. Skills: Knowledge or experience of Gender-related issues, good inter-personal and drafting skills including writing skills. English language proficiency (oral and written) is required. Proficiency in another UN language would be an asset.

118 3 REQUIRED COMPETENCIES, which illustrate behaviors that are essential to achieving deliverables described above, and that are critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. M001 Empowering and Building Analytical Thinking 1. X001 Trust 2. M002 Managing Performance 2. X002 Innovation and Creativity 3. M003 Judgement and Decision Technological Awareness 3. X003 Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (The training components should indicate through which activities learning will be structured): - Participation in Gender mainstreaming related workshops or trainings. - Interaction with other offices/organizations and attendance in meetings, workshops and conferences to learn about different UNHCR activities and approaches. - The policy unit will organize an extensive briefing and on the job training in Geneva. Learning elements: (The learning elements indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). - Conduct evaluation and assessment of human resources policies related to gender and write reports. - Draft project proposals to address gender issues in staffing in UNHCR. - Analytical, drafting and reporting skills through the preparation of reports, such as drafting of project proposals and evaluation and assessment reports. BACKGROUND INFORMATION: Policy Section, Human Resources Policy & Planning Services of the Division of Human Resources Management (DHRM) is committed to systematic examination and assessment of the effectiveness of UNHCR human resources policies. Ensuring that human resources policies guarantee gender equity, ensure family focus while being cognizant of LGBT issues are major priorities of DHRM. Following the High Commissioner s launch of the

119 4 Policy on Achieving Gender Equity in UNHCR Staffing on 7 March 2007 and with his goal of achieving a 50/50 gender distribution in UNHCR by 2010 in all positions in the Professional category and above, much work is still needed to implement all aspects of the policy in an effective manner. Policy Section has three international professional posts (Senior Policy Officer, two Policy Officers) and two general service posts (Snr. Policy Assistant and Policy Assistant). In order to implement the Policy successfully, there is a need for a dedicated staff member to drive the process as well as to ensure the involvement of everyone from Managers to professional staff members themselves. The inclusion of a JPO in the Section would therefore be essential.

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128 UNHCR JPO UNHCR in JUBA, SOUTH SUDAN General Information Title of Post: Associate Protection Officer (JPO) Sector: Protection Location: Juba S. Sudan (Non-family duty station SOLAR area) Grade: P2 Step1, depending on level of education and experience Duration of Assignment: Initially one year with possibility to extend up to three years. Supervision Under the direct supervision of the Senior Protection Officer, Mr Peter Trotter. In close consultation with the direct Supervisor, s/he will establish work objectives and relevant competencies and will be evaluated based on UNHCR s Performance Appraisal Management (System). The Supervisor oversees the induction training and subsequent coaching of the incumbent. The guidance will be provided on an almost daily basis with regular feedback to the performance. Given the nature of work, the Associate Protection Officer will also closely work with non-unhcr staff such as local authorities, other UN agencies and NGOs. Duties and Responsibilities 1. Undertake Protection Monitoring activities: Conduct interviews and missions to the field. Monitor, analyse and provide reports on the protection conditions of returnees, refugees/idps and other persons of concern. 2. Identify protection gaps and interventions: Review reports from the field. Guide/advice and implement the appropriate UNHCR projects to respond to protection concerns of asylum seekers/refugees/returnees/idps. 3. Organize/effectively participate in the Regional and State Protection Clusters and other relevant meetings; Draft minutes, support funding processes, convene meetings and support interagency collaborative response in coordination with SSRRC, other UN agencies and NGOs. 4. Organize/facilitate relevant protection training activities: Organize workshops for government officials, local/community leaders as well as for UNHCR staff and partners in order to build their capacity and encourage affective protection networks. 5. Advocate with the government and other actors to take appropriate measures to remedy violations and address the protection concerns facing the returnees and refugees. Liaise with relevant line ministries and commissions in order to foster partnerships and encourage national interest and ownership in protection of refugees, returnees and other persons of concern. 6. Provide support, guidance and assistance to protection and field staff in all the field offices on protection priorities, issues and concerns. 7. Support Urban Refugee response with design, coordination and implementation of appropriate protection measures and programming, with activities including registration, monitoring of implementing partner projects, and individual case follow up. 8. Provide support to drafting of UNHCR s key documents (Country Operation Plan, Global Appeal) 9. Perform other duties as may be required. Qualifications and Experience

129 Qualifications: University degree in law or social sciences with experience/expertise in international law, and/or refugee law and other relevant studies. BA and 3 years of relevant experience; or MA and preferably 2 years of relevant experience. Experience: Experience of working in Africa, preferably in South Sudan, or neighbouring countries, or other relevant professional experience is desirable. Competencies Required: General knowledge of issues pertaining to persons of concern to UNHCR and UNHCR s protection mandate. Inter-personal and communication skills with team attitude. Excellent analytical and writing skills, Strategic planning, monitoring and evaluation. Cultural sensitivity and respect for diversity. Previous experiences of working for persons for concern to UNHCR especially IDPs within the inter-agency context are considered an asset. Training Components and Learning Elements Training Components: Training on refugee law, voluntary repatriation, IDPs, human rights, etc. Learning Elements: - On the job training on Refugee Status Determination, protection monitoring and reporting, analytical writing and drafting, case management, advocacy and coordination skills and protection of internally displaced persons. - Completion of Protection Learning Programme and other e-learning programmes offered by UNHCR.

130 TERMS OF REFERENCE (JPO) GENERAL INFORMATION: TOR created/updated on Date: 2 May 2014 Title Sector Duty Station (City, Country) Duration of the assignment JPO Associate GIS Officer Information Management Kinshasa, DRC One year renewable. SUPERVISION: Title and Name of Supervisor: Colince Guedge Ngatsi Title of other international staff members in same duty station: Regional Representative, Deputy Rep., Assistant Rep. (Prot.) Assistant Rep. Prog., Assistant Rep Admin. Snr. Reg. Registration Officer and several other P.3 level positions. Content and methodology of the supervision (describe the supervisory role exercised over the incumbent in terms of planning, guiding and reviewing the work of the JPO) In close coordination and consultation with the Senior Regional Registration Officer and, as applicable, relevant units at Headquarters (e.g. FICSS, Bureau) the JPO Associate GIS Officer will be responsible for broadly supporting the production and dissemination of geographic information on the population of concern to the Regional Office, including, but not limited to Protection and Programme information. The JPO Associate GIS Officer will liaise with sectorial leads to gather geographic information for further analysis and dissemination and identify information gaps. Where information gaps exist, the incumbent may help setting up primary data collection systems and organise needs assessments, which may also involve other stakeholders. In the case of refugee operations, he/she will coordinate geographic information management activities relevant to all aspects of the operation and across organizations.

131 2 For IDP operations, the incumbent will coordinate geographic information and provide geographic information management services to the UNHCR-led clusters and act as main focal point for those clusters. DUTIES AND RESPONSIBILITIES: - Liaise directly with sector leads and partners to identify mapping needs and develop appropriate products according to defined UNHCR standards. - Identify and implement a client oriented map request process to track and manage map requests and products. - Analyse and produce a set of standard maps (Map Catalogue) for sector working groups, Inter-Agency structure and other UNHCR units based on operational needs. - Support the established standards for operational, geographical and population data to be used throughout the country, maintain and distribute standards to IM officers and others working with operational data in the region, including partners. - Advocate for harmonized data and mapping standards at field, national and regional levels. - Maintain and expand the geographic data repository and related metadata. - Provide GIS analysis to support UNHCR and partner decision making and guidance to achieve analytical products and derived geographic information. - Contribute to training and skills-development support for UNHCR and partners in the areas of mapping, GIS analysis, spatial data standards, Global Positioning System (GPS) use in data collection and navigation and geodata collection procedures. - Provide geographic information management services to support sector monitoring and evaluation in the refugee response. - Insure GIS integration with corporate data and reporting systems and harmonize geodata management across systems. - Perform any other related tasks as required.- ACCOUNTABILITY (Please list the key results that will be achieved) - Map products and services provided to UNHCR and collaborative partners through client oriented established procedures - Geographic data standards and datasets promoted and disseminated within UNHCR and partner organizations to facilitate operations. - Geospatial analysis coordinated and performed within UNHCR and partner organizations and resulting products and datasets disseminated.

132 3 AUTHORITY (Please describe the decisions to make for executing responsibilities and achieving results) - Participate in the Refugee Information Management Working Group (RIMWG) (for refugee situations) and chair sub-group on GIS if needed. - Assist in representing UNHCR-led clusters on inter-cluster Information Management Working Groups (for IDP situations) on geographic issues if needed in operations. - Assist in training of data collectors and data entry personnel, if requested. - Present geographic related material to senior managers upon request. QUALIFICATIONS AND EXPERIENCE: (Please describe accurately the required educational background. As for experience, indicate if it is required or desirable. For languages, please indicate essential or desirable ) Languages: French/English Qualifications: Completion of Secondary education with post-secondary training/certificate in Geographic Information Systems (GIS), Demography, Statistics, Social Sciences or a related field. Experience: Demonstrated work experience with database management related to GIS. Experience with relevant GIS software such as ArcGIS and/or Mapinfo. Demonstrated work experience, implementing and maintaining geographic data collection systems. Skills: Excellent written and oral presentation skills. Demonstrated geospatial analytical skills applied to humanitarian and/or development scenarios

133 4 REQUIRED COMPETENCIES, which illustrate behaviors that are essential and critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and five Cross-Functional Competencies. Code Managerial Competencies Code Cross-Functional Competencies 1. X M001 Empowering and Building 1. X X001 Analytical Thinking Trust 2. X M002 Managing Performance 2. X X002 Innovation and Creativity 3. M003 Judgement and Decision 3. X X003 Technological Awareness Making 4. M004 Strategic Planning and Vision 4. X004 Negotiation and Conflict Resolution 5. M005 Leadership 5. X005 Planning and Organizing 6. M006 Managing Resources 6. X006 Policy Development and Research 7. X007 Political Awareness 8. X008 Stakeholder Management 9. X009 Change Capability and Adaptability TRAINING COMPONENTS AND LEARNING ELEMENTS: Training components: (Please indicate activities through which the learning process will be structured for the JPO); On the Job-training, Shadowing direct supervisor, mentoring and undertaking relevant in-house E-learning courses. Learning elements: (Please indicate what the incumbent will learn during the assignment, defined in measurable results through applied skills or demonstrated competencies and specified per year). OPERATIONAL CONTEXT: Please avoid abbreviations or any information which are for internal use only. Ensure to include the following: general information about the organizational structure of the local UNHCR organization general outlines about the program/project outline about planned developments concerning the program/project information about living conditions (e.g. health care / educational facilities / basic amenities, etc.)

134 5 UNHCR Operation in DR Congo focuses on working with authorities and civil society to build a fair and efficient asylum system, seeking to implement durable solutions for all refugees. The incumbent will have to interact with humanitarian actors, the local authorities as well as the UN Mission (MONUSCO. Given the considerable and diverse work load, it is important that the applicant be motivated, hard-working, organised and fluent in French, as all communications within the office and with external partners such as Government and humanitarian agencies are conducted in French. The post therefore requires a mix of managerial, legal and practical skills.

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