1 Welcome to Gmail What's different, at a glance... Now that you've switched from Microsoft Outlook to Google Apps, here are some tips on beginning to use Gmail as your new mail program. In Microsoft Outlook, you... In Gmail... Access mail (typically) from one computer behind a firewall Access mail securely via the Internet, from any computer, anywhere View messages and their replies by default as individual entries in your Inbox Group messages and their replies by default in conversation threads Organize messages in folders Tag messages with labels Flag important messages Star important messages Flag messages for follow-up Add messages to your Tasks list Tag messages with color categories Color-code your labels Sort messages by sender or date or size "Sort" messages using Gmail search Auto-spell check while composing Check spelling after composing Create multiple signatures Use the Canned Responses lab Delete messages, typically to save space Archive messages to unclutter your Inbox (no need to delete, thanks to 30GB storage) Get desktop mail notifications via Desktop Alerts Enable Desktop Notifications in Chrome Share a mailbox Delegate your mailbox to individuals or use Google groups to share more broadly Attach and forward multiple messages Forward all messages in a conversation thread 1 Google Apps Learning Center learn.googleapps.com 4/21/2015 GA:LAMO_103.11
2 Composing Compose in a new window On the Home tab, click New > Message. Compose within your Inbox Click the Compose button. A new message appears at the right corner of your Inbox. Shift-click Compose to author your message in a new browser window, without covering your Inbox. Address the message Type the first few letters of a recipient s name. Then select the address you want from the directory or list of recent correspondents that appears. To copy someone, click Cc or Bcc that shows up when you're in the To field (labeled Recipients when you're not entering addresses). You can also drag addresses between To, Cc, and Bcc. Check spelling after composing Compose your message first. Click the More Options arrow on the lower-right of your message footer. Then select Check Spelling to highlight and correct possible misspellings. 2
3 Formatting and signatures Format and add pictures Format and add pictures Add rich formatting and other Outlook items Insert, paste, or drag images to a message Add formatting, colors, links, highlighting, and pictures using tools in the message footer. To format the text of your message, click the A in the message footer to see formatting options. To add a picture, hover over the plus sign to expand insert options. Then click the camera icon to insert an image in the message body. Or click the paperclip to attach it at the bottom. Chrome browsers only: Attach pictures by dragging them into the message body. If you drag and drop a single picture, the image will insert in your message instead of attaching. Create multiple signatures Use canned responses Create multiple signatures and choose which one to use for each message. Create one signature for all your messages, or multiple signatures using canned responses. To create a signature, go to your Gmail Settings (in the gear menu). Your signature is automatically inserted in each new message. To use other signatures, enable the Canned Responses lab. Then create a canned response for each signature. When composing a message, choose the signature you want from Canned responses in the More Options menu in your message footer. 3
4 Attaching files Attach or drag a file Click Attach, or drag a file into the message. Upload and attach a file Click the paperclip icon and browse for the file. To prevent the spread of viruses, Gmail doesn't let you attach executable (.exe) files. Choose multiple files in the same folder by Control-clicking the files you want to attach. Chrome browsers only: Drag an image or a PDF directly from your desktop into the message. Remove attachments to save space Keep all your attachments Remove an attachment without deleting the message. You don't have to delete or attachments to save space (since you have so much of it). You can remove an attachment by deleting the message containing it, but why bother? Gmail attachments reside in the cloud where you have 30 GB of personal storage space. An attachment is copied to your computer only if you download it. Click an attachment s Download link to download a copy of the attachment, in its original format, to your computer. Chrome browsers only: Drag an attachment directly from the message to your desktop to download it. Click View to preview the attachment in a browser window, without downloading it. 4
5 Conversations Multiple Inbox entries per thread A single entry per thread A message and all of its replies appear, by default, as individual entries scattered across your Inbox. By default, Gmail groups a message and its replies in a conversation that s listed as a single Inbox entry. The Inbox entry identifies participants and shows how many messages are in the conversation. This entry shows that Polly sent a message that was replied to by Nancy and Ryan. Ryan s name is in bold because his response is unread. Print or expand the entire thread When you open a conversation, its messages appear in a stack with the latest unread reply open for viewing. These buttons perform tasks on all messages in the conversation. Expands or collapses all messages. Prints all messages. Opens conversation in its own window. Print or delete a single message Click a message in the stack to expand it for viewing. Use the pop-up menu inside the message to perform tasks on just that message. For example, click Print to print just that message. Click Delete this message to delete just that message from the thread. 5 Prefer the unthreaded view? To list all your messages separately as in Outlook, turn Conversation view off. Do this temporarily (it s easy to switch back) or for good. In Gmail, go to your Mail Settings > General tab, and select Conversation view off.
6 Replying Reply to a message Reply to a message in a conversation Select a message in the Inbox and click Reply. Open the conversation and expand the message within it that you want to reply to. Expand the message, first Click a message to expand it. Then open the menu inside the message and choose a reply option. Note that you're replying only to the sender or recipients of that message, not to other participants in the conversation. If a message includes a signature or previous replies, Gmail hides them from view. Click [ ] to view all the text to be included with your reply. Who sees your reply? Before sending a reply, you can verify the recipients by checking the addresses in the To and Cc fields. If a participant s address isn't there, he or she won't see your response. This example shows that only Nancy Newel and Polly Peterson will see this reply in their conversation stack. 6
7 Forwarding Forward a message Forward a message in a conversation Select a message in the Inbox and click Forward. If the message you want to forward is within a conversation, first expand the message. To forward just that message, open the menu inside the message and click Forward. If a message includes a signature or previous replies, Gmail hides them from view. Click [ ] to view all the text to be included with your forwarded message. Forward several attached messages Forward an entire conversation You can t attach messages to a message in Gmail (as you can in Outlook). But you can send someone all the messages in a conversation thread by forwarding the entire conversation. Open the More menu above the conversation stack and click Forward all. Recipients of a forwarded conversation receive a single message that contains all replies from the original conversation. 7
8 Archive vs. Delete Delete mail to save space Archive it instead! Limited disk space on your server often means you must delete or store it offline, to unclutter your Inbox. 30 GB of personal storage space in the cloud means you have room to archive messages instead, keeping them in your mailbox for later reference. Clean up your Inbox Archive messages you're not using now to move them out of your Inbox even conversations whose replies you want to keep tracking. Select one or more messages and click the Archive button. Archiving a conversation doesn't remove you from the thread; any new reply automatically returns the conversation to your Inbox (unless you Mute the conversation.) All your mail is just a click away You can see all your messages, including ones you've archived, in All Mail view. Or find specific messages quickly using Gmail search. Click All Mail to view the contents of your archive along with the rest of your . (To see this link, you might first have to click More.) 8
9 Search vs. Sort Search tab Just use Gmail search! Click in the Search This Folder box. The Search tab appears and you can refine the scope of your search. Search by sender or for a date range Search for labels and keywords Search for other message attributes Keyword Searches Start by searching for keywords that appear anywhere in the message, including the subject, body, and sender name. A few search terms are usually all you need. Targeted searches Use search options to narrow your search's focus. Click the down arrow at the right of the search bar to open the search options box. This example searches for messages with attachments sent by Ryan between February 20 and April 20 of the current year. Search shortcuts After your search, Gmail shows you a text version of the search. Next time, you can type these search operators directly (e. g., from:ryan has:attachment, etc.) without having to open the box. Print a copy of the search shortcuts at: 9
10 Labels vs. Folders Place a message in a folder Tag messages with labels Organize your messages in folders. Give messages one or more descriptive labels. To create or edit labels, open the Labels menu and choose Manage labels. Nest labels within labels if you want just like you did with Outlook folders! Give a message multiple labels Assign a message as many labels as apply. You can then find the message based on any of its labels. Select messages in your Inbox. Then open the Labels menu and select one or more labels. Find labeled messages Click a label link to view messages and conversations that share that label, including any that have been archived. Or, search for in:labelname (e.g. in:financial). See all your labels by clicking the More link in the sidebar. Use Gmail Settings to choose which labels appear without having to click More. 10 Deleting a Gmail label doesn't delete messages that are using the label. It simply removes the label from those messages.
11 Stars vs. Flags Flag an important message Star the message instead Star messages in your Inbox Click the message s star in your Inbox to star the message. (Click again to remove the star.) Star a message within a conversation Star an important message within a conversation stack to bookmark it. The conversation will be starred in your Inbox, and you can open it to see which message is starred. Find starred messages Click the Starred link in the left sidebar to list all your starred messages. Or search for is:starred. Searching for is: starred in:project, for example, returns all starred messages that have the Project label. 11
12 Tasks vs. Flags Flag messages for follow-up Add messages to your task list Flag messages in your Inbox as to-do items, then check them off when you complete the task. Add messages to your Task list and check them off there, instead. Select the message, open the More menu, and choose Add to Tasks. This opens your Tasks list and places the on your list. Check the task off in your list when it s complete. Get pop-up reminders for tasks Track tasks in your calendar Flag a to-do message with a pop-up reminder or audio alert that occurs at a given date and time. Display tasks on their due dates in your calendar and keep an eye on them there, instead. Open your Tasks list (click the Mail logo and choose Tasks). Then click a task s > to open a screen for assigning a due date. Display Tasks in your calendar to see reminders for this week. Tasks with a due date appear in each day s header area. 12
13 Labels vs. Categories Assign color categories Color-code your labels Assign one or more color categories to a message to classify and later retrieve it. Color-code your labels and assign labels to a message, instead. Gmail labels work a lot like categories in Outlook. As with categories, you can assign several color-coded labels to a message, then sort your by label to find related messages. To color-code a label, click to the right of the label (a box with an arrow appears) and choose a color scheme. Click Add a custom color to create a color scheme of your own. Use Superstars! Mark a message with a colored star, exclamation point, or other symbol. Go to your Gmail Settings to choose which symbols you want to use (on the General tab, scroll down to Stars). Click a message s star repeatedly to cycle through the symbols you chose. Find messages with a particular symbol by searching for has:symbolname, as in has:red-bang. Find out the name of each symbol in your Gmail Settings. 13
14 Filters vs. Rules Manage messages with rules Manage messages with filters Use rules to manage the flow of incoming messages. Set up filters to automatically label, archive, delete, star, or forward certain types of messages. 1. Set up filter conditions Click the down arrow at the right of the search bar to open the search options box. Then create conditions to determine which incoming messages get filtered, and click Create filter with this search. These conditions filter messages from Mary that contain the word Budget. 2. Choose actions to perform Next, choose one or more actions to perform on messages that meet your conditions. This action applies the Financial label to filtered messages, which skip the Inbox altogether. Create a filter based on a specific message by selecting the message, then choosing Filter messages like this from the More menu. 14
15 Vacations and notifications Out of Office Vacation Responder Reply automatically to messages you receive while on vacation. Optionally customize your replies for different recipients. Specify a single reply to send while on vacation. Optionally narrow the scope of who receives it. Open Gmail Settings from the gear menu. Then on the General tab, scroll down to Vacation Responder. Compose your automatic reply and specify a time range for when to send it. Optionally send it only to people in your organization or personal Contacts. Don't worry about sending too many responses to people who you frequently. Gmail sends your reply to any given recipient only once every 4 days. Enable Desktop Alerts Enable desktop notifications Receive new mail notifications on your desktop by enabling Desktop Alerts. Desktop notifications let you know when you have a new message. Make sure that you are signed in to Gmail with your Google Apps username and password. As long as Gmail is open, you'll receive desktop alerts when new mail arrives. Desktop notifications work for Chrome, Firefox, and Safari. Open Gmail Settings from the gear menu. Then on the General tab, scroll down to Desktop Notifications. 15
16 Shared mailboxes and groups Share a team mailbox Create a Google Group Share a team mailbox with a group of people who can then send messages on the team s behalf. Use Groups to create a collaborative inbox whose members can send messages on the group's behalf. Go to Groups to view groups you belong to. Then click Create Group. Name your group, create an address for it, and choose the Collaborative inbox preset from the Group type menu. For details, see: Don't see the Create Group button? Ask your administrator to either enable Google Groups for Work or create the group for you. Send from the team address Send on behalf of the group Open a mailbox that s been shared with you and send messages from the team address. Go to the group's Discussion Archive and respond to messages posted there using the group address. Go to Groups, open the group s Discussion Archive, and click the posting you want to reply to. Click in the box that says Click here to Reply. In the message window, select the group s address from the By menu and compose your reply. 16
17 Mail delegation In Microsoft Outlook... Send mail on your manager's behalf Add a delegate to give them access to your calendar, address book, and Inbox, and set permissions to define what activities a delegate can do. Send mail on your manager's behalf You can access your manager s Inbox in Gmail viewing her mail and sending messages on her behalf much as you did in Outlook. Recipients see that messages you send on her behalf come from her but are sent by you. Set up delegation First, your manager must grant you access to her Gmail account: Have your manager open her Gmail Settings, go to her Accounts tab, click Add another account, and enter your address. This sends you an acceptance that you must respond to in order to activate delegation. Access your manager's mail Click your address at the top of your Gmail window, choose Switch account from the menu, and click your manager's address. This loads her Inbox in your Gmail window where you can now send and receive mail on her behalf. Want to send messages from your manager that don't include your address? Go to your Mail settings > Accounts tab and add her address next to Send mail as. After that, choose her address in the From field when you send messages from her Inbox. 17 For more resources on mail delegation, see: or check out our new video:
18 Power tips Label and archive in one step Preview attachments before download Prune duplicate contacts Organize your mail and clear your Inbox in one step (similar to moving a message to a folder in Microsoft Outlook). Attachments to Gmail messages reside in the cloud and are only copied to your computer when you download them for viewing. Want to clean up any duplicate contacts that migrated from Microsoft Outlook? Select messages, then choose a label from the Move to menu. You can save disk space (and time) by previewing attachments without downloading. Click the attachment to open a preview. You can easily merge duplicate contact records without losing any data. Click the Mail logo and choose Contacts to open the Contact manager. Then open the More menu and choose Find & merge duplicates (shows a list of duplicates). Uncheck any contacts you don't want to merge and click the Merge button. Gmail merges unique information from the deleted contact record with the remaining contact record. Here, Gmail adds the Financial label to selected messages and removes the messages from your Inbox. To view the messages later, click the Financial label at the left of your message list, or type in:financial in Gmail's search bar. You can also view the messages (along with all your other messages) by clicking All Mail. The preview opens as an overlay on your Inbox, but you can also download the file or save it to your Drive. Work offline Chrome Browser Only - Keep using Gmail, even when you're not connected to the cloud! Set up offline Gmail by opening your Gmail Settings and going to the Offline tab. You can then access your mail and continue working even when your connection is intermittent or if you're not connected to the Internet at all. While you're offline, Gmail stores messages you send in your outbox. It then automatically delivers the messages the next time you connect. 18
19 Power tips Enable Gmail Labs Save time with keyboard shortcuts Recall messages Gmail Labs are pre-release features you can enable to add even more functionality to your Inbox. Labs let you recall a message you just sent, enter a precomposed response, and much more. Save time while reading and managing your mail by using keyboard shortcuts. These let you perform common tasks without moving your hands from the keyboard. Ever sent a message and then realized you misspelled your manager's name or replied with the wrong date for a conference? Enable Undo Send to recall messages for 5-30 seconds after you press Send. To see available Labs and enable any you want to use, open your Gmail Settings, and go to the Labs tab. For example, type j and k to navigate up and down your Inbox, o to open messages, r to reply, c to compose, s to add or remove a star, e to archive, and much more. Go to the Gear menu, click Settings and enable keyboard shortcuts in the General tab. While working in Gmail or Google Calendar, type Shift +? at any time to display a complete list of keyboard shortcuts (keyboard shortcuts must be enabled). For recommended Labs, see: 19 Print a copy of keyboard shortcuts from: Go to the Gear menu, click Settings, and enable Undo Send in the General tab.
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Using Jive for Outlook TOC 2 Contents Using Jive for Outlook...3 Client System Requirements... 3 Getting Started with Jive for Outlook... 3 Jview and View as email...5 Viewing Social Information... 5 Finding