We look forward to a long and mutually beneficial business relationship with you.

Transcription

1 Dear Prospective Partner, Thank you for your interest in Total Merchant Services ISO program. We believe partnering with our organization will be one of the best business decisions you will make. Our existing Sales Partners feel that way. At the end of 2010, we surveyed our entire base of Sales Partners and asked, Would you recommend to friends and industry colleagues that they consider becoming a Sales Partner with Total Merchant Services? 86% replied Yes! Headquartered in Colorado, Total Merchant Services has been in business for 15 years and is ranked among the Top 25 ISOs in the payment processing industry. With an impressive, state-of-the art 25,000 sq. ft. facility, Total Merchant Services has over 200 employees and over 1,500 sales partners. We currently have over 100,000 merchants who accept credit cards for the payment of their goods and services. Recently passing the $9 billion processing milestone, Total Merchant Services is one of the fastest growing credit card merchant account acquirers in the nation and adding over 4,000 new merchants to its roster each month. Total Merchant Services has a long history for delivering the best financial deal and program offerings in the marketplace to all our valued sales partners. In addition, recently Total Merchant Services has established itself as the best customer service provider to both sales partners and merchants alike. In fact, our key competitive advantage today is our reputation for excellent customer service. Highlights of the program include: Approval Bonus Payments - Up to $300 - Paid Daily. Upfront Bonus True-Up - 8x Net Revenue, Up to $1,000. Free Terminal Programs Hypercom T4220, Hypercom T4100 and Nurit 8000 GPRS Wireless Terminal. Lifetime Residual Commissions 50% -65% with our free terminal and upfront bonus programs, and 70% on all other accounts. ROAMpay Mobile Phone Payment Processing Solution The Lowest price point for your merchants, with $5/month Per Phone Line, Free Card Swipe Devices, and Free Demo Units. Attached for your reference is a comprehensive summary of Total Merchant Services outstanding programs that are available to you as a Sales Partner. If you have any questions that are not covered in the summary, please feel free to contact me at your convenience. For additional information, you can also visit We look forward to a long and mutually beneficial business relationship with you. Sincerely Hawkins L. Siemon Director of Business Development Total Merchant Services, Inc x9411 Page 1

2 Table of Contents Durbin Sales Opportunity Page 3 We have put together a sales package utilizing the new low rates from the Durbin Amendment that provides the greatest opportunity to close more deals than in recent years. Bonuses and Revenue Sharing Page 4 We have a very flexible program. You can choose which compensation program fits your needs for each merchant. Free Terminal Programs Page 9 Informative details on the best free terminal program in the industry. ROAMPay/Mobile Phone Processing Page 10 The future of wireless processing is here at the lowest price point in the industry. Competitive Programs and Pricing Page 11 Learn more about our Compliance Program, Pricing Flexibility, Statement Analysis and Proposals, and Detailed Commission Reporting. Sales Partner Support and Customer Service Page 12 We take great care of our Sales Partners because we believe that your success is our success. See testimonials from our Valued Sales Partners. Learn more about the service that has built our reputation as a industry leader. Gift/Loyalty Cards on Demand Page 15 Our innovative and low price point Gift/Loyalty Card Programs to help you close and retain more merchants. Cash on Demand Page 16 A convenient way to get the cash your merchants need. Checks on Demand Page 17 Our Check Guarantee and Conversion Program. Total Merchant Services, Inc x9411 Page 2

3 Durbin Sales Opportunity In July 2011, the Durbin Amendment to the Dodd-Frank Financial Reform bill was passed and goes into effect in October Total Merchant Services decided not to wait for this legislation to go into effect and created a program that immediately put our partners into a position to write more deals.today. Our new applications are coming in the door in an unprecedented manner. It s absolutely amazing. It only took a few weeks to get where we anticipated we d be in six months. In addition, we ve had a few webinar training sessions in the past few weeks during which we trained over 300 salespeople. So, we re just getting started. Ed Freedman, President & CEO of Total Merchant Services August, 2011 How are the Total Merchant Services sales reps doing it? They re armed with the following: Durbin Rates Effective October 1 st can be locked in now. Include our "Lower Your Rates & Fees" form with any new merchant application and you can use our newly published minimums of 1.09% (blended credit & check), or 1.58% for credit and.58% for checkcard. As of October 1, 2011, Total Merchant Services is offering all partners minimum qualified discount rates of 1.09% blended (one rate for both credit/debit cards), or split rates of 1.58% (for credit) and 0.58% (for debit). In addition, merchants can get these new rates and continue to have the ability to take advantage of the company s truly, free terminal placement programs. Merchant Service Guarantee - No Early Termination Fee. Total Merchant Services is proud to announce that you now have the ability to offer your merchants a month-to-month contract. We want to earn our customer's business every day. We believe that this option speaks louder than words that we will stand behind our commitment to service. Competitive rates and fees, the best free terminal program in the industry and a now a Service Guarantee with no early Termination Fee. Merchant Sign up Today Bonus - Sales partners have an optional Sign-Up Today Bonus to offer merchants, up to $300, to close more deals on the spot. We're so convinced that our no-risk program is the best in the industry that we're willing to offer new customers a signing bonus to see for themselves. We share the expense of the Sign-Up Today Bonus with the Sales Partner based on their residual revenue sharing split. This expense is adjusted through the Sales Partners residuals and does not affect the upfront bonuses. This type of incentive to the merchant will help prevent us from losing deals because of early termination fees assessed by the merchant s current provider. It will also help prevent losing deals when the merchant takes the information you provided back to its current provider, asking that provider to just match our deal or reduce its rates/fees. Total Merchant Services, Inc x9411 Page 3

4 Bonuses and Revenue Sharing Total Merchant Services pays over $40 million in commissions every year accurately and on time. Total Merchant Services was one of the first ISOs to provide lifetime residual income, even if sales partners stopped working with them. Our Sales Agreement has no exclusivity provisions residuals simply get paid. The sales agreement was set up this way to make sure that Total Merchant Services had to earn each sales partner s business every single day. Total Merchant Services offers the flexibility you need to run your business. We have a selection of Upfront Bonuses, Free Equipment and Revenue Sharing splits up to 70%. Whether you prefer to place, sell, lease or simply reprogram equipment, we have the perfect solution. Whether you prefer upfront bonus or higher splits, we have the solution. You can choose whichever compensation program fits your needs on a per-merchant basis. $300 Paid Daily On Approval for Reprogram - 8X True Up To $1,000, Up To 65% Split. $200 Paid Daily On Approval for Free Terminal Option - Free Hypercom T4220, 8X True Up To $1,000, 50% - 65% Split. 70% Revenue Sharing Option - 70% Revenue Sharing for long term profits. Waive free terminal programs and upfront bonus payment. Wireless Placement Option - Nurit GPRS 8000, $100 Paid Daily On Approval, 8X True Up To $800, 50% - 65% Split. MOTO/Internet Option - $200 Paid Daily On Approval, Free Terminal or Authorize.net Gateway, 8X True Up To $1,000, 50% - 65% Split. Free To Sell Or Lease Option - T4220, keep 100% of the proceeds from the sale or lease. 50-%-65% Split. Total Merchant Services, Inc x9411 Page 4

5 Bonus Programs Approval Bonus with Free Equipment Placement $200 Paid Daily on Approval of Account Approval Bonus without Free Equipment Placement $300 Paid Daily on Approval of Account Approval Bonus for Wireless Free Equipment Placement Program $100 Paid Daily on Approval of Account 8X Upfront Bonus* Up to $1000 per merchant. 8X Upfront Bonus* for Wireless Free Equipment Placement Program Up to $800 per merchant. *8X Total Merchant Services Profit based on Merchant s 3 rd Month of Processing Total Merchant Services, Inc x9411 Page 5

6 Chosen on Per Merchant Basis Level 1 (0-29 apps/mo) Revenue Sharing Level 2 (30-59 apps/mo) Level 3 (60-99 apps/mo) Level 4 (100 + apps/mo) Upfront Bonus up to $1000 and Free Terminal Placement Option 50% True Revenue Sharing 55% True Revenue Sharing 60% True Revenue Sharing 65% True Revenue Sharing 70/30 Program 70% True Revenue Sharing 70% True Revenue Sharing 70% True Revenue Sharing 70% True Revenue Sharing Interchange, Dues & Assessments Visa/MC/Discover Costs Pass Through Global Payments IP (High Speed) Authorization Fees $0.025 and 0 basis points Global Payments Dial Up $0.035 and 0 basis points American Express $0.045 Pin Based Debit EBT (Electronic Benefits Transfer) Per Item $0.055 (+network acquirer fees) $0.055 Visanet Per Item $0.06 Total Merchant Services, Inc x9411 Page 6

7 Customer Service Fee Other Revenue Sharing Program Fees $5/month Chargebacks $12.50 (per chargeback) Retrieval Fee $2.50 (per Retrieval request) Voice Authorization Fee $0.50 (per item) Batch Deposit Fee $0.035 (per item) Visanet Per Item $0.06 Annual Fee (optional, only applies if you choose to charge one) Free Equipment Deployment (programming, testing, 2 day shipping) Merchant Activation (Install and Training done by IN House Team) External Pinpad Swap and Encryption (Overnight Shipping and Encryption Fee) $5.00 Free Free Free Wireless GPRS Activation Fee Wireless Fees FREE Wireless GPRS Service Fee Using Nurit 8000 ROAMpay Wireless Gateway $10/month (plus $0.025 per item) $5/month (per swipe device) Total Merchant Services, Inc x9411 Page 7

8 Authorize.net Setup Fee Internet Payment Gateways (If Applicable) FREE Authorize.net Authorize.net Retail Swipe Standard w/automatic Recurring Billing Authorize.net Standard w/ Fraud Detection Authorize.net Standard w/ Customer Information Management $5/month (+ $0.05 per item over 250 items/month) $5/month (+ $0.01 per item) $7.50 / month $7.50/month $25/month Authorize.net Retail Swipe Standard w/automatic Recurring Billing $5/month (+ $0.01 per item) $7.50 / month Non Bankcard Revenue For each activated new AMEX Months merchant account Basis Points Basis Points *Please see Sales Representative Agreement for Details. Total Merchant Services, Inc x9411 Page 8

9 Free Terminal Programs Total Merchant Services was the first ISO to launch a Free Terminal Placement Program with no annual fees. We provide state-of-the-art equipment and pay for all deployment and shipping costs. We provide free activation service for your merchants. This means that we ll place an outbound call to your merchant to install and train them on their new equipment. By placing free equipment with the merchant as long as they process with us, it enables you to close more deals. In fact, based on our experience, you can close 5x 10x as many deals vs. selling or leasing equipment. The Free Terminal Placement Program gives you the power to grow your residual portfolio quickly and effectively, at 5x 10x the rate. Yours to Sell, Lease or Place It's good to have a choice. That's why Total Merchant Services is letting you decide what's best for you. We're giving away the Hypercom T4220 the latest, greatest, state-of-the-art terminal - for FREE! All you have to do is decide if you want to sell it, lease it, or place it. Either way, with Total Merchant Services, you'll never have to purchase terminal equipment ever again! Free Terminal Placement Qualify for Total Merchant Services' Upfront Bonus Program that offers daily bonuses of $200 paid on approval and the 8x true-up payment up to $1,000 by "placing" the terminal at the merchant location through our Free Placement Program. Total Merchant Services was the first company to provide Free terminal placements to the merchant. Similar to other industries, we place equipment with the merchant for free as long as they process with us. If they ever need to close their account, the terminal would be returned. Hypercom T4220 (Dial & IP Capable) with Free External Debit PIN Pad Hypercom T4220 (Dial & IP Capable) with MagTek Check Imager Nurit 8000 GPRS Wireless Terminal Free ecommerce Authorize.net Software Free To Sell or Lease Total Merchant Services' new Free Terminal Program gives you the ability to sell or lease free terminals and make as much money as you can - with absolutely no cost to you! Choose from the following options: Hypercom T4220 (Dual Comm - Dial & IP Capable) Hypercom T4220 with Magtek Check Imager Total Merchant Services, Inc x9411 Page 9

10 ROAMpay Mobile Phone Solution The Lowest Price Point - At $5/month, we are creating a price point that makes mobile phone processing cost-effective for any merchant. Free Card Swipe Device. - The first card swipe device for each merchant account is free! And, we're subsidizing the cost of additional card swipe devices, with a price of $19.95/each (a $44.00 value) Versatile Merchant Options - Set up a ROAMpay-only account, or add ROAMpay to an account using a traditional landline terminal or wireless terminal. The card swipe device is free either way! Free Demo Units - We've even got a free "demo" card swipe device for you. The best way to sell this service will be by showing the merchant how it works on your phone! Million Dollar Giveaway! To make sure that we literally charge out of the gate with this offering, we have come up with 1 million more reasons why it might be a better idea to place your mobile phone processing accounts with us. 1 million reasons to encourage you to sell the exact program you ve been waiting for. The chance to win up to $1 Million Dollars! We plan to have as many as 10 contest drawings, and each drawing will be for $100,000. If you qualify to be in a drawing, you have a chance to win $100,000. And you can qualify to be in each drawing that we have. Each time Total Merchant Services acquires 5,000 new and active, income producing merchant accounts (using the new ROAMpay service), we will include those merchant accounts in a pool, and randomly draw one merchant account name from that pool. The eligible sales representative that set up the merchant account that has been randomly selected will win a $100,000 prize. So, for each drawing, if you are an eligible sales representative and: Set up 1 of the merchant accounts included in the pool - 1 in 5,000 chance to win $100,000. Set up 10 of the merchant accounts included in the pool - 1 in 500 chance to win $100,000. Set up 100 of the merchant accounts included in the pool - 1 in 50 chance to win $100,000. Total Merchant Services, Inc x9411 Page 10

11 Competitive Programs and Pricing Detailed Commission Reporting We provide our exclusive Amplify Online Reporting System to our Sales Partners which allows you to: view status and notes from our staff on all your merchants, see processing activity and equipment tracking information, and offers transparent commission reporting that breaks every transaction down in detail. Statement Analysis and Proposals We give our partners a competitive advantage with our Statement Analysis and Proposal Team. Let us break down your prospect s merchant statements and help you put together a great proposal! Total Merchant Services provides professional, custom proposals to help you close more deals. Pricing Flexibility Lead with low rates like our minimum qualified discount rate of 1.09% blended (one rate for both credit /debit cards), or split rates of 1.58% (credit) and 0.58% (debit). In addition, merchants can get these new rates and continue to take advantage of the company s truly free terminal placement programs. Pricing Options Interchanged Based Pricing Qualified, MID and NON Credit Qualified, Check Card Qualified, MID and NON Unbundled Or Bundled Assessments Qualified Discount Rates with Pass thru on MID and NON Qual Surcharges. Pass Thru Tables at Zero Profit, and 10, 20, 30, 40 or 50 basis points. Total Merchant Services, Inc x9411 Page 11

12 Sales Partner Support and Customer Service Our key competitive advantage is the extent we re willing to go to care for our customers. At the end of 2010, we surveyed our Sales Partners, and we asked them, Would you recommend to friends and industry colleagues that they consider becoming a Sales Partner with us? 86% replied Yes! Why? We believe it s because we do business differentially than our competition. Total Merchant Services makes long-term, sustainable business decisions that promote the success of our sales partners and merchants. We know that if you succeed, we will, in turn, be successful. And, we think about this in every decision we make. We have been a BBB Accredited Business since September 4, 2003 and hold their highest rating of A+. Here are some examples of how we do business differently and look out for our customers in our decision making. Compliance Program Hidden Compliance Fees? Angry Merchants? Don t Take it Anymore! When designing this program, we wanted it to be in line with our company philosophy of transparency. Total Merchant Services takes a reasonable approach in disclosing the details of our compliance program to every new merchant on our Schedule of Fees in simple, clear language. Merchants receive the benefits of the compliance program at no additional charge during the first year of their processing relationship with us. On the 13 th month of processing, and from that point forward, merchants will be assessed a fee of $4.95 per month vs. $79-$199 annual fees used by others. Merchant Service Guarantee - No Early Termination Fee Total Merchant Services leads the industry in Customer Service. We retain our valued customers by earning their business with every interaction and transaction. To continue our unparalleled customer service, Total Merchant Service Sales Partners can now present our programs with No Termination Fee! They simply explain to the merchant that if they are not completely satisfied, the merchant can cancel the account at anytime. This speaks louder than words and we will stand behind our commitment service 100%. Competitive rates and fees, the best free terminal program in the industry and now a Service Guarantee with no early Termination Fee. Total Merchant Services, Inc x9411 Page 12

13 Still Not Sure? Want to be convinced? We are proud to share a few of the many examples of appreciation from our customers. From our Sales Partners: Hi! I just wanted to take a second and share with you what a great job your team does for my office. They are available, prompt, highly knowledgeable, and always in a great mood. In 8 years of doing business w/ you, I have never been more confident in TMS support than I am right now. Big Kudos. Jeff TMS, I would like to express my deep appreciation for TMS once again. My 1099 reflects another record year of making income. Its all because of TMS remarkable staff and programs available with my diligent hard work. During these economic hardship times TMS has delivered a solid, secure regime of consistency and financial security. It s been five and a half years with me with TMS. I look forward to another 30 of growing, positive, prosperous years to come. Here are a few picture of my son Trevor with his new Guitar he got for Christmas. He is all my driving inspiration. Thank you SO MUCH TMS, Bill Dear Sir: Just a note after a long hard day to say that I got an account that I wouldn't have if it was not for your great team!!! I stopped for lunch yesterday at a popular restaurant and saw a credit card machine down sign. Talked to owners brother and he said that it had been down for a week. I called his brother and he said if I can rush that he would sign. I am really impressed with the fast turnaround that I received and want to say how much I appreciate it. It was a rainy, long and hard to be pounding the pavement day, and getting this account really helped. THANKS FOR ALL YA'll DO!!! You really have it together. Beverly Hi, Total Merchant Services, Inc x9411 Page 13

14 ON THIS FOURTH OF JULY THE ISO's FOR TOTAL MERCHANT SERVICES ARE TRULY GRATEFUL!!! In these almost 2 years that I have been with TMS I can speak for all of us out here to tell you all that Total Merchant Services cannot be touched for its dedication to making people s lives better. From the merchant that is trying in these tough times to those of us out here that are the Processing Consultants. THANK YOU, THANK YOU, and THANK YOU for being so nice and courteous. I am very proud to represent Total Merchant Services. William Appreciation from Our Merchants: I have been working with you since Oct 2010 now and you have provided me with impeccable service. Not only are your representatives helpful! But they seem to truly care about the situations that arise during our dealings together. I have had many questions and concerns that I have expressed regarding several different issues and from day one and you been on top of every issue, question and more. We ve talked in length several times about many things and you are efficient beyond my customer expectations. Your customer service representative have eased my mind and assisted me with knowledge of your product, knowledge of how things work, and compassion towards my situation is again beyond my expectation. Thanks! Deanna Owner "Thanks, you and all your staff are very kind and professional! Your Customer Service is outstanding great!!!!! Once again thanks to all of you!" Luis I would like to make comment on Daniel, the customer service representative that I worked with regarding changes made to our account. Daniel was extremely helpful, courteous and helped quickly and efficiently. He should be given word or record of this, and acknowledged for a dying skill. Thank You, Jo To whom it may concern, I would like to let you know I have been speaking with Amber in Customer Service and would like to say how wonderful she is and what a delight she is to work with. I wish all companies had employees as great as her. Keep an eye on her! Rebecca Total Merchant Services, Inc x9411 Page 14

15 Gift Cards and Loyalty Do you want to open doors to new merchants? Total Merchant Services can give you the ability to earn merchants interest by offering to show them how to increase revenues vs. explaining how you can save them money on their processing fees. This product will get you more appointments and help you close more deals. Do you want to retain existing merchants? Merchant s who utilize gift and loyalty card program are 3 times less likely to cancel. Do you want to increase revenue? Gift and Loyalty card programs provide an additional revenue stream to add to your portfolio. If you answered "Yes!" to even one of these questions, then Total Merchant Services has a solution This innovative service offers your merchants the opportunity to add a points-based loyalty card program or a prepaid gift card program. Electronic gift & loyalty systems are rapidly becoming a key ingredient for success in the highly competitive merchant bankcard services marketplace. As a professional sales agent, you must have the entire package in place so your merchants can easily see it, buy it and use it. The low price point of this program increases your base of potential customer over previous more expensive gift card programs. Welcome Kit Fee: $24.95 (includes 50 personalized cards with acrylic display holder, vinyl cling window signage, countertop advertising table tent ) Monthly Service Fee (per location): $9.95 No transaction fee unless they exceed 250 transactions monthly, then they pay $0.10. Supported by our In-House Customer Support Group Total Merchant Services, Inc x9411 Page 15

16 Cash-On-Demand Do you want to give your merchants access to working capital? Do you want to retain existing merchants? Do you want to increase revenue? If you answered "Yes!" to even one of these questions, then Total Merchant Services has a solution Cash-On-Demand is another of our popular value added products available for our merchants. Our cash advance program offers merchants access to working capital to grow their business in exchange for their future credit card receivables. Qualified merchants are funded in as little as 5-7 business days. Merchants pay back the cash advance by allowing us to take a small, agreed-upon percentage out of their daily credit card batches until the advance is paid in full. What s in it for you? Total Merchant Services offers some of the highest commission pay-outs in the industry. Sales partners who choose to be active in the cash advance program can maximize their commission opportunity, earning as much as 5% to 6% upfront bonus on a newly funded cash advance, with a 2% residual payment each month as the merchant pays off the advance. On renewal deals, sales partners will also earn an additional 1%, 2% or 3% residuals, based on the number of merchant accounts approved in any given month. Instead of the standard AdvanceMe 2% residual commission, you will now be able to earn 3%, 4% or 5%! With 5 or more merchants set up, you receive 3%. With 15 or more merchants set up, you will receive 4% and with 25 or more merchants set up, you will be eligible to receive 5% commission pay-outs on your cash advance renewals! Total Merchant Services, Inc x9411 Page 16

17 Checks-On-Demand Total Merchant Services offers a check services program from our partner, Global etelecom. Check Conversion For our check conversion and guarantee program, you will need to set up your merchants with a terminal and a check reader. We offer this package at exclusive prices for our sales partners when setting up a new check conversion deal. Below is a listing of the fee structure. Buy rate is 1% and $0.10 per transaction $10.00 statement/service fee $15 monthly minimum Commission - Revenue Sharing - 50/50 split of net profits Check Guarantee Below is a listing of the fee structure. Buy rate is 1% and $0.10 per transaction $10.00 statement/service fee $15 monthly minimum Commission - Revenue Sharing - 50/50 split of net profits Total Merchant Services, Inc x9411 Page 17