ACN s Preferred Merchant Services Partner

Size: px
Start display at page:

Download "ACN s Preferred Merchant Services Partner"

Transcription

1 ACN s Preferred Merchant Services Partner

2 Your Guide to Selling Merchant Services 1. Merchant Services Engage Merchants 3. Submit Leads 4. Stay Involved

3 1. Merchant Services 101: What is Merchant Services? Also known as credit card and debit card processing, it s the authorization and funding of electronic transactions for businesses.

4 The Players Cardholder or Customer Merchant or Business Processor: Anovia Payments Issuer: Credit Card & Debit Card Companies The owner of a card issued by a bank that is used to make credit card purchases A business that accepts credit cards as a form of payment for goods and services An organization that processes and settles a merchant's credit card transactions Visa, MasterCard, Discover, American Express PIN-Based Debit Cards Gift Cards Electronic Checks Merchant Services 101

5 The Transaction Flow A card is swiped or key entered into the Merchant s Point of Sale System 1 Customer gives a merchant their credit or debit card. Cardholder Merchant Merchant Services 101

6 The Transaction Flow (continued) The Point of Sales System then communicates that transaction to the Merchant s Processor 1 2 Customer gives a merchant their credit or debit card. Point of Sales System communicates with the Processor (Anovia) Cardholder Merchant Processor Merchant Services 101

7 The Transaction Flow (continued) The Processor then routes that transaction to the company that issued that specific credit or debit card 1 2 Customer gives a merchant their credit or debit card. Point of Sales System communicates with the Processor (Anovia). 3 Processor confirms with the Issuer of that Credit Card whether the transaction is authorized. Cardholder Merchant Processor Issuer Merchant Services 101

8 The Transaction Flow (continued) The Card Issuing Company tells the Processor that the transaction is either Approved or Declined 1 2 Customer gives a merchant their credit or debit card. Point of Sales System communicates with the Processor (Anovia). 3 Processor confirms with the Issuer of that Credit Card whether the transaction is authorized. Cardholder Merchant Processor Authorization is sent back to the Processor. 4 Issuer Merchant Services 101

9 The Transaction Flow (continued) The Processor sends an electronic message back to the Merchant s Point of Sales System saying Approved or Declined 1 2 Customer gives a merchant their credit or debit card. Point of Sales System communicates with the Processor (Anovia). 3 Processor confirms with the Issuer of that Credit Card whether the transaction is authorized. Cardholder Merchant Processor lets the merchant know the transaction is approved. 5 Processor Authorization is sent back to the Processor. 4 Issuer Merchant Services 101

10 The Transaction Flow (continued) The Processor sends an electronic message back to the Merchant s Point of Sales System saying Approved or Declined Customer gives a merchant their credit or debit card. Point of Sales System communicates with the Processor (Anovia) Processor confirms with the Issuer of that Credit Card whether the transaction is authorized. Cardholder Transaction is complete! 6 Merchant 5 Processor Authorization is sent back to the Processor. And this all happens in 3-5 seconds! Merchant Services 101 Processor lets the merchant know the transaction is approved. 4 Issuer

11 Card Issuing Company Charge the Processors The Card Issuing Companies charge all Processors the same set of Rates and Fees Referred to as Interchange Interchange is a complex set of percentages (i.e. Discount Rates) and flat fees (i.e. Transaction Fees) charged on each transaction There are over 300 different Interchange Levels that may apply to any given transaction. Interchange makes up approximately 65-90% of a Merchant s overall monthly fees. Pricing is extremely complex 1 Visa, MC, & Discover charge a Processor Interchange Fees for every transaction they process on behalf of a merchant. Processor Issuer Merchant Services 101

12 Processors Then Charge Merchants A Processor marks up Interchange, and then charges a Merchant for each transaction that they process The mark up above Interchange is where Revenue is generated; a Processor s mark-up only constitutes approximately 10-35% of a Merchant s overall fees 2 1 A Processor Marks up Interchange, and charges a merchant for every transaction they process. Visa, MC, & Discover charge a Processor Interchange Fees for every transaction they process for a merchant. Merchant Processor Issuer Merchant Services 101

13 Anovia Processes Payments in ANY Business Environment We offer solutions for all Point of Sale environments, including face-to-face, Over the Phone, Mobile Devices, and Online E-Commerce Storefront Mail/Phone Order Smartphone/Tablet E-Commerce And we process for all types of electronic payments, including: Visa, MasterCard, Discover, American Express, and JCB Debit and Credit Cards Gift and Prepaid Cards Electronic Check Cards Merchant Services 101

14 2. Engage Merchants 1. Identify Opportunities 2. Start Conversations 3. Handle Objections 4. Set Expectations

15 Identify Opportunities

16 Who Should You Target? Where Do You Spend? Friends and Family Current Associates Local Businesses Regional Franchises & Chains Dine-In Restaurants Doctor Offices Mobile Businesses Repair Shops Hotels Bakeries/Butcher Shops Health and Fitness Pet Services Home Services Specialty Stores New Businesses Salons/Spas Retail Shops Websites Identify Opportunities

17 Who Should You Avoid? National Chains Big Franchises Pay at the Pump Identify Opportunities

18 Start the Conversation

19 You Offer A Distinct Advantage Be Confident You have a Strong Offer Power of ACN Hand-picked Anovia Payments Collective buying power of all ACN customers means better pricing and service to each individual Merchant Dedicated Account Executive and Support Team Meet or beat pricing guarantee YOU your passion and support $100 Start the Conversation

20 Do You Accept Credit Cards? Who would I speak to about your credit card processing? My partners at Anovia Payments can help. Do you have 10 minutes to have our payments experts analyze your program? Start the Conversation

21 Are You Speaking to the Decision Maker? Start the Conversation Can you get a pre-commitment from the customer? If Anovia can offer a better program will you change? Can you get a FULL merchant statement? All pages, front and back, are important in creating a comprehensive comparison of rates and fees. What is the best time and way to reach you?

22 Handle Objections

23 I m Too Busy or I m Already Approached All the Time IT S QUICK: Only Takes 10 Minutes IT S GUARANTEED We Will Meet or Beat the Current Deal, or We Will Give the Merchant a $100 To qualify: Submit a referral and include a current merchant statement Process at least $3,000 per month in MasterCard/Visa volume Excludes large multi-region chains and franchises Handle Merchant Objections

24 Why Do You Need My Merchant Statement? Handle Merchant Objections Better for the Merchant Allows us to provide a merchant with our best rate Allows us to provide a comprehensive rate analysis Helps us win deals **Improves our odds by 40% Easy and Safe to Send Merchants receive them once a month via mail, , or online Doesn t include sensitive account information or cardholder data It s Preferred, Not Required For business new to processing OR Merchants that won t provide their statement submit it anyway!

25 I m in a Contract I Can t Break. Don t be Discouraged most Merchants are under contract. Our Account Executives know how to sell through this concern. Our Low Pricing can more than compensate for an Early Termination Fee, essentially buying out the contract. It happens all the time. Handle Merchant Objections

26 I Already Have a Great Rate. We are able to Meet or Beat current rates more than 90% of the time. Isn t it worth 10 minutes to validate a great rate?!? Extremely low rates and fees are just one of many reasons we are the best fit: Superior customer service and technical support Dedicated Account Executive Free online reporting Free loyalty program Relationship selling closes deals. Price/rate selling creates shoppers. Handle Merchant Objections

27 Can you work with my Terminal or my Software? CONVERT TERMINALS We can convert most terminals at no cost, so Merchants can use their existing equipment. SUPPORT POS SOFTWARE Our processing platform supports most all payment processing software solutions in the industry. PROVIDE NEW SOLUTIONS Anovia also offers low cost, future-ready equipment or software options to process payments. Handle Merchant Objections

28 Set Expectations

29 Create an Opportunity for Success They will have questions or concerns! Confidently let them know that Anovia will be able to answer those questions in our first 5-10 conversation Tell your Merchant to expect a call from Anovia within 1-2 business days And make sure the merchant is ready to take our call, and have a 5-10 conversation with us If you are with the Merchant and they have 10 minutes Start the referral process now AND connect them with us immediately Set Expectations

30 3. Submit Lead 1. Submit Online 2. Complete Information 3. Contact Options

31 Submit Leads Online

32 Submit Lead Anywhere You Are Online Computer Smartphone Give as much information on the form as possible. This can give the account executive hints to make the initial call warmer, plus keep you in the loop. There are fields for: ACN IBO and phone number How you know the Merchant Tablet Alternate telephone number Submit it with the Merchant in less than 3 Minutes Best time to call Submit Online

33 Start at Your Storefront Select Merchant Services from Distributor Page: NAME.shopacnrep.com/smallbusiness To Get Started Submit Online

34 Choose Get Started Select Get Started to begin entering Merchant Information Go to Form Select Language Or scroll through company information, videos, products information and Merchant testimonials. Submit Online

35 Enter Merchant Contact Information Secure and Encrypted Optimized for Mobile User Friendly Descriptions and Help Topics 1 *required Merchant Information Business Name* Contact First Name* Contact Last Name* Preferred Phone Number* Alternate Phone Number Choose best time to call Contact * Best Time to Call Submit Online

36 Enter ACN IBO Information Secure and Encrypted Optimized for Mobile User Friendly Descriptions and Help Topics 2 *required IBO Contact Information ACN IBO Name ACN IBO Phone Number ACN IBO Select Relationship How do you know the Merchant? Submit Online

37 Enter Merchant Business Information Secure and Encrypted Optimized for Mobile User Friendly Descriptions and Help Topics 3 Business Address Address 1 Address 2 City Address / State 1 / Zip City State Zip Code How will you accept payments?* -- Select -- Number of Locations -- Select -- Do you currently accept credit cards?* Yes No Submit Online

38 Merchant s Choice: Sign-Up Now or Later Designed for New Processors or Small Businesses Designed for Merchants that Want a Custom Analysis Sign-Up Now Submit Referral Online application for ACNs Preferred Pricing Program Options for all types of payments: Mobile Card Reader Storefront Terminal Ecommerce Gateway Virtual Terminal Request a callback for an Anovia AE at a later time Option to upload statement for free analysis and get a proposal more quickly Submit Online

39 Complete Information

40 Provide As Much Detail As Possible Give as much information on the form as possible. This can give the account executive hints to make the initial call warmer, plus keep you in the loop. There are fields for: ACN IBO and phone number How you know the Merchant Alternate telephone number Best time to call Use notes section to add any hot points or insight Complete Information

41 Multiple Contact Options

42 Submit Referral or Connect Instantly Proceed with submitting a traditional online referral, and an Anovia Representative will contact the Merchant within business hours -OR- Click to Call/Click to Chat Options will appear, and your merchant can talk or chat with an Anovia Representative immediately Select Call Now and enter number you can be reached. Phone will ring immediately. Select Chat Now and a window will open and an Anovia representative will start the conversation Anovia Payments representatives are available Monday-Friday, from 8:00 AM to 6:00 PM CST on most business days.

43 4. Stay Involved 1. Register for Alerts 2. Take Action as needed 3. Partner w/anovia Rep.

44 Register for Alerts

45 Stay Informed with Rep Alert Texts and s Unable to Contact (We have tried multiple times to reach the merchant via and/or phone ) Proposal Presented (We have presented a quote, waiting on merchant response) Waiting on Info (We need more info from the Merchant) Activation Pending (Merchant is ready to start processing, we need them to process their first transaction) (855) 4-ANOVIA Sign-up for Rep Alert text and messages through your Back Office. Register for Alerts

46 Take Action as Needed

47 Take Action When Alerted Call Stop By Have you seen the from Anovia Payments? I can forward it. Anovia is waiting on additional information from you. Can I help? I ve got Anovia s number Let s call them together. Take Action as Needed

48 Stay Top of Mind with Merchant Contact the Anovia AE if your Merchant has questions or concerns. Sales cycle is usually 30 days, but can be weeks or months, so stay persistent. Even if a Merchant is under contract, check back periodically. Take Action as Needed

49 Partner with Anovia Rep.

50 Team Up with the Anovia AE Give us your contact information so we can keep you in the loop. Sometimes Merchants are quick to reject an offer over the phone, but have a much harder time saying no to someone standing in front of them. Get us on the phone while you are with the merchant. You are their trusted face and we are their knowledgeable consultant. Partner with Anovia

51 Keep It Simple Engage Merchants Submit Leads Stay Involved

52 Merchant Services is Worth the Effort Earn Points Residual Income Great Recruitment Tool

The Comprehensive, Yet Concise Guide to Credit Card Processing

The Comprehensive, Yet Concise Guide to Credit Card Processing The Comprehensive, Yet Concise Guide to Credit Card Processing Written by David Rodwell CreditCardProcessing.net Terms of Use This ebook was created to provide educational information regarding payment

More information

CREDIT CARD PROCESSING GLOSSARY OF TERMS

CREDIT CARD PROCESSING GLOSSARY OF TERMS CREDIT CARD PROCESSING GLOSSARY OF TERMS 3DES A highly secure encryption system that encrypts data 3 times, using 3 64-bit keys, for an overall encryption key length of 192 bits. Also called triple DES.

More information

How Online Payments Really Work

How Online Payments Really Work Insights for Businesses How Online Payments Really Work If you re thinking about setting up an online store, you re in good company. Shoppers are increasingly turning to online options, as their access

More information

Who Are The Parties Involved In Credit Card Processing?

Who Are The Parties Involved In Credit Card Processing? Who Are The Parties Involved In Credit Card Processing? Often one of the hardest and most frustrating things that a business owner must encounter when starting and running a business is choosing the right

More information

How Do I Understand Credit Card Processing Fees?

How Do I Understand Credit Card Processing Fees? How Do I Understand Credit Card Processing Fees? Credit card processing rates and fees are often misunderstood and confusing, so we are committed to helping you understand the various costs associated

More information

Credit Card Processing Overview

Credit Card Processing Overview Credit Card Processing Overview New Agent Development Training First Data Learning Organization Copyright 2009, First Data Corporation. All Rights Reserved. Developed by: 26 Rev: 01/23/09/1.0 Objectives

More information

An access number, dialed by a modem, that lets a computer communicate with an Internet Service Provider (ISP) or some other service provider.

An access number, dialed by a modem, that lets a computer communicate with an Internet Service Provider (ISP) or some other service provider. TERM DEFINITION Access Number Account Number Acquirer Acquiring Bank Acquiring Processor Address Verification Service (AVS) Association Authorization Authorization Center Authorization Fee Automated Clearing

More information

CREDIT CARD PROCESSING MADE SIMPLE

CREDIT CARD PROCESSING MADE SIMPLE CREDIT CARD PROCESSING MADE SIMPLE I m the Life Preserver for your Cash Flow. Jared Sparr 888-907-6881 Jared@jps-us.com Java Payment Services 2 Legal Disclaimer All contents copyrighted 2012 by Jared Sparr

More information

PAYROLL CARD FREQUENTLY ASKED QUESTIONS

PAYROLL CARD FREQUENTLY ASKED QUESTIONS The following document provides answers to frequently asked questions regarding the Umpqua Bank Payroll Card. Contact Customer Care at 800-650-7141 with questions. Card Basics Q. How does the Payroll Card

More information

Adjustment A debit or credit to a cardholder or merchant account to correct a transaction error

Adjustment A debit or credit to a cardholder or merchant account to correct a transaction error Glossary of Terms A ABA Routing Number This 9-digit number is assigned by the American Banker s Association and is used to identify individual banks. When performing an ACH transfer from one bank account

More information

Accepting Credit Card Payments

Accepting Credit Card Payments Accepting Credit Card Payments An Introduction Objectives Understand the Credit Card Acceptance Process What Type of Merchant are You How to Choose An Acquirer How to Get It All Going for Non Cash Payment

More information

Accepting Ecommerce Payments & Taking Online Transactions

Accepting Ecommerce Payments & Taking Online Transactions Accepting Ecommerce Payments & Taking Online Transactions Accepting credit and debit cards is mandatory for Ecommerce websites. This method is fast and efficient for you and your customers and with the

More information

How To Control Credit Card And Debit Card Payments In Wisconsin

How To Control Credit Card And Debit Card Payments In Wisconsin BACKGROUND State of Wisconsin agencies accepted more than 6 million credit/debit card payments annually through the following payment channels: Point of Sale (State agency location) Point of Sale (Retail-agent

More information

We believe First Data is well positioned to take advantage of all of these trends given the breadth of our solutions and our global operating

We believe First Data is well positioned to take advantage of all of these trends given the breadth of our solutions and our global operating Given recent payment data breaches, clients are increasingly demanding robust security and fraud solutions; and Financial institutions continue to outsource and leverage technology providers given their

More information

Total Merchant Services (TMS) is a Member Service Provider for HSBC Bank USA

Total Merchant Services (TMS) is a Member Service Provider for HSBC Bank USA Total Merchant Services (TMS) is a Member Service Provider for HSBC Bank USA Doing What s Best For Your Business It s easy to establish a merchant account with Total Merchant Services. If you meet our

More information

International Payment Services. Credit & Debit Card Processing

International Payment Services. Credit & Debit Card Processing International Payment Services Credit & Debit Card Processing Merchant Processing Overview Visa, MasterCard, American Express, Discover, Diners, JCB, Debit, EBT, Fleet Card (Wright Express and Voyager),

More information

Your gateway to card acceptance.

Your gateway to card acceptance. MERCHANT SERVICES Authorize.Net Solutions Your gateway to card acceptance. Processing transactions reliably and securely is essential to your business. That s why BBVA Compass and Authorize.Net, a leading

More information

Merchant Payment Solutions

Merchant Payment Solutions Merchant Payment Solutions Credit Card Processing Diagram CUSTOMER S CREDIT CARD ISSUING BANK CUSTOMER 4 5 $ MERCHANT S BUSINESS MERCHANT S BANK ACCOUNT MERCHANT S BANK 9 CREDIT CARD NETWORK 8 INTERNET

More information

Eagle POS Procedure Guide For Epicor Bankcard Processing

Eagle POS Procedure Guide For Epicor Bankcard Processing Eagle POS Procedure Guide For Epicor Bankcard Processing Table of Contents Introduction... 3 1 Transactions using a Swiped Bankcard... 3 Basic Swiped Credit Card Sale & Return transaction... 3 Sales &

More information

E-Commerce SOLUTIONS. Generate Online Revenue with E-Commerce Solutions. www.monexgroup.com

E-Commerce SOLUTIONS. Generate Online Revenue with E-Commerce Solutions. www.monexgroup.com E-Commerce SOLUTIONS In this report, MONEXgroup examines various types of online payment processing and E-Commerce Solutions. The tremendous transition towards online shopping stores in Canada has opened

More information

CREDIT CARD PROCESSING AND MERCHANT SERVICES

CREDIT CARD PROCESSING AND MERCHANT SERVICES CREDIT CARD PROCESSING AND MERCHANT SERVICES provides credit card processing and merchant services for a wide range of business types - including retail, e-commerce, professional services, restaurants,

More information

GLOSSARY OF MOST COMMONLY USED TERMS IN THE MERCHANT SERVICES INDUSTRY

GLOSSARY OF MOST COMMONLY USED TERMS IN THE MERCHANT SERVICES INDUSTRY GLOSSARY OF MOST COMMONLY USED TERMS IN THE MERCHANT SERVICES INDUSTRY Acquiring Bank The bank or financial institution that accepts credit and/or debit card payments for products or services on behalf

More information

Choosing the Right Merchant Account Provider. 5 Essential Factors Every Business Owner Must Understand Before Choosing a Payment Processing Provider

Choosing the Right Merchant Account Provider. 5 Essential Factors Every Business Owner Must Understand Before Choosing a Payment Processing Provider Choosing the Right Merchant Account Provider 5 Essential Factors Every Business Owner Must Understand Before Choosing a Payment Processing Provider 5 Essential Factors Starting to accept credit cards at

More information

Trends in Merchant Payment Acceptance

Trends in Merchant Payment Acceptance Trends in Merchant Payment Acceptance December 6, 2007 Credit approval required. Merchant accounts are issued through BB&T Bankcard Corporation, a Georgia Corporation, Member FDIC. 2007 BB&T. All rights

More information

Cost-management strategies. Your guide to accepting card payments cost-effectively

Cost-management strategies. Your guide to accepting card payments cost-effectively Cost-management strategies Your guide to accepting card payments cost-effectively Table of Contents Guidance from Wells Fargo Merchant Services...3 The secret to better interchange rates...4 Why interchange

More information

ReliantPay s Guide to Achieving Better Credit Card Processing Rates

ReliantPay s Guide to Achieving Better Credit Card Processing Rates s Guide to Achieving Better Credit Card Processing Rates 14280 Manchester Rd. St. Louis, MO 63011 (636) 220-7255 Table of Contents Manage Your Card Payment Process for Better Interchange Rates 3 Why Interchange

More information

The Webster Visa Prepaid Debit Card Frequently Asked Questions

The Webster Visa Prepaid Debit Card Frequently Asked Questions Contact Us Welcome to Webster Bank. Please contact our Card Services support line at 866.242.0861 with any questions or concerns, 24/7. Thank you for being a valued Webster Customer! The Webster Visa Prepaid

More information

The Merchant s Guide To Achieving Better Interchange Rates

The Merchant s Guide To Achieving Better Interchange Rates The Merchant s Guide To Achieving Better Interchange Rates Wells Fargo Merchant Services 2007 Wells Fargo Merchant Services, L.L.C. All rights reserved. 04/07 Table of Contents Manage Your Card Payment

More information

Order Processing Guide

Order Processing Guide Yahoo! Merchant Solutions Order Processing Guide Version 1.0 PROCESSING CREDIT CARD ORDERS 1 PROCESSING CREDIT CARD ORDERS Contents Note: If your store already has online credit card processing set up,

More information

Forever Direct Deposit

Forever Direct Deposit Forever Direct Deposit In order to expedite the delivery of profits and bonuses to Distributors registered in the USA, we offer a direct deposit service. Forever Direct Deposit is available to any Distributor

More information

Cash in. It pays to succeed.

Cash in. It pays to succeed. Be in charge. The unique compensation plan that answers to you. We offer daily, weekly, monthly and large account bonuses along with long-term residual income for our valued Sales Representatives. Cash

More information

PRACTICAL MONEY GUIDES DEBIT CARD BASICS. What you need to know about using your debit card

PRACTICAL MONEY GUIDES DEBIT CARD BASICS. What you need to know about using your debit card PRACTICAL MONEY GUIDES DEBIT CARD BASICS What you need to know about using your debit card MONEY IN THE BANK If credit cards mean pay later, debit cards mean pay now. These cards are issued by your bank,

More information

Credit Card Industry

Credit Card Industry Credit Card Industry 1 Credit Card Processing - A 10 Year History Meat Slicer or Knuckle Buster, Paper Records, Card Present Terminal Device, Paper Records, Card Present Software Only, Electronic Records,

More information

Merchant Payment Solutions

Merchant Payment Solutions Merchant Payment Solutions What We Do Connecting your Web site to the payment processing networks is typically beyond the technical resources of most merchants. Instead, you can easily connect to the Authorize.Net

More information

Credit Card Processing Overview

Credit Card Processing Overview CardControl 3.0 Credit Card Processing Overview Overview Credit card processing is a very complex and important system for anyone that sells goods. This guide will hopefully help educate and inform new

More information

PayLeap Guide. One Stop

PayLeap Guide. One Stop PayLeap Guide One Stop PayLeap does it all. Take payments in person? Check. Payments over the phone or by mail? Check. Payments from mobile devices? Of course. Online payments? No problem. In addition

More information

Sales are the lifeblood of any small business. If you can t close the deal and get customers to buy, your business won t last very long.

Sales are the lifeblood of any small business. If you can t close the deal and get customers to buy, your business won t last very long. 1 Sales are the lifeblood of any small business. If you can t close the deal and get customers to buy, your business won t last very long. That s really all there is to it. So doesn t it just make sense

More information

Spotlight on Product & Service: Worldpay - End-to-End Payments Secure Platform at Most Cost-Effective Rates. Accept payments. Anywhere. Anytime.

Spotlight on Product & Service: Worldpay - End-to-End Payments Secure Platform at Most Cost-Effective Rates. Accept payments. Anywhere. Anytime. Newsletter Vol. 87 - Introduction Softengine News is dedicated to keeping you up to date with the latest information regarding SAP Business One systems, Softengine solutions and Best Business Practices.

More information

Glossary ACH Acquirer Assessments: AVS Authorization Back End: Backbilling Basis Point Batch

Glossary ACH Acquirer Assessments: AVS Authorization Back End: Backbilling Basis Point Batch Glossary ACH: Automated Clearing House; an electronic payment network most commonly associated with payroll direct deposit, recurring payments, and is the network most commonly used to settle merchant

More information

Data Strategies, Inc.

Data Strategies, Inc. Debit and Credit Cards Save Time by Accepting Debit and Credit Cards with MDsuite! How it works: 1. Click the Credit Card button available in Quick Pay and Post Patient Payments. 2. Swipe the debit/credit

More information

Failure to follow the following procedures may subject the state to significant losses, including:

Failure to follow the following procedures may subject the state to significant losses, including: SUBJECT: Policy and Procedures PAGE: 1 of 5 INTRODUCTION During fiscal year 2014, State of Wisconsin agencies accepted approximately 6 million credit/debit card payments through the following payment channels:

More information

Yahoo! Merchant Solutions. Order Processing Guide

Yahoo! Merchant Solutions. Order Processing Guide Yahoo! Merchant Solutions Order Processing Guide Credit Card Processing How It Works The following charts provide an overview of how online credit card processing works. Credit Card processing for Yahoo!

More information

Travel Card. Cardholder Frequently Asked Questions. June 2014 T.FQ.S.20141.E

Travel Card. Cardholder Frequently Asked Questions. June 2014 T.FQ.S.20141.E Travel Card Cardholder Frequently Asked Questions Travel Card (1) Where can I use my card? Your card may be used anywhere debit cards are accepted. The brand marks on your card indicate where the card

More information

Payment Methods. The cost of doing business. Michelle Powell - BASYS Processing, Inc.

Payment Methods. The cost of doing business. Michelle Powell - BASYS Processing, Inc. Payment Methods The cost of doing business Michelle Powell - BASYS Processing, Inc. You ve got to spend money, to make money Major Industry Topics Industry Process Flow PCI DSS Compliance Risks of Non-Compliance

More information

Frequently Asked. Questions. Cash Solution TM PIN Prepaid Debit Card

Frequently Asked. Questions. Cash Solution TM PIN Prepaid Debit Card 0 Frequently Asked Questions TM Cash Solution TM PIN Prepaid Debit Card Frequently Asked Questions About this booklet Moneytree has compiled the information in this booklet to help you understand and use

More information

Guidelines for Accepting Credit Cards as a Form of Payment for Education, Registration and Other Fees

Guidelines for Accepting Credit Cards as a Form of Payment for Education, Registration and Other Fees Guidelines for Accepting Credit Cards as a Form of Payment for Education, Registration and Other Fees Background Over the past few years, the use of credit cards as a payment option for purchasing goods

More information

BEST-IN-CLASS MERCHANT SERVICES

BEST-IN-CLASS MERCHANT SERVICES BEST-IN-CLASS MERCHANT SERVICES First Data takes you beyond with merchant processing solutions that grow revenue and strengthen your customer relationships. HOW WILL YOU GO BEYOND? In an era when the banking

More information

University Policy Accepting Credit Cards to Conduct University Business

University Policy Accepting Credit Cards to Conduct University Business BROWN UNIVERSITY University Policy Accepting Credit Cards to Conduct University Business Purpose Brown University requires all departments that are involved with credit card handling to do so in compliance

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions INTRODUCING MASTERPASS WHAT IS MASTERPASS? WHAT ARE THE BENEFITS OF MASTERPASS? WHAT IS THE CUSTOMER EXPERIENCE WHEN MY CONSUMER CLICKS ON BUY WITH MASTERPASS? CAN MY CUSTOMERS

More information

Merchant Account Glossary of Terms

Merchant Account Glossary of Terms Merchant Account Glossary of Terms From offshore merchant accounts to the truth behind free merchant accounts, get answers to some of the most common and frequently asked questions. If you cannot find

More information

Welcome to your CIBC Dividend Visa * Card

Welcome to your CIBC Dividend Visa * Card Welcome to your CIBC Dividend Visa * Card Turn your everyday spending into cash back rewards Get 2% cash back on all grocery purchases 1 Get started with your new cash back card 1. Activate your card Activate

More information

Merchant e-solutions Payment Gateway Back Office User Guide. Merchant e-solutions January 2011 Version 2.5

Merchant e-solutions Payment Gateway Back Office User Guide. Merchant e-solutions January 2011 Version 2.5 Merchant e-solutions Payment Gateway Back Office User Guide Merchant e-solutions January 2011 Version 2.5 This publication is for information purposes only and its content does not represent a contract

More information

The Science of Credit Card Processing

The Science of Credit Card Processing The Science of Credit Card Processing Page 1 Credit Card Processing How does credit card processing work? You may receive credit card payments from customers from a variety of sources. You may swipe their

More information

Building Customer Loyalty with Prepaid Cards

Building Customer Loyalty with Prepaid Cards Building Customer Loyalty with Prepaid Cards 2 Introduction Retail purchases with prepaid cards are expected to exceed $200 billion in 2014, or five percent of all U.S. retail spending. Some well-known

More information

EDUCATION - TERMS 101

EDUCATION - TERMS 101 EDUCATION - TERMS 101 ACH (Automated Clearing House): A processing organization networked with others to exchange (clear and settle) electronic debit/credit transactions (no physical checks). ABA Routing

More information

Supermenu POS has built-in modules for managing Gift Cards and Gift Certificates at no additional costs.

Supermenu POS has built-in modules for managing Gift Cards and Gift Certificates at no additional costs. Gift Cards Supermenu POS has built-in modules for managing Gift Cards and Gift Certificates at no additional costs. To sell Gift Cards, first you need to create a menu Category for Gift Cards. 1. Go to

More information

Your Guide to PayAnywhere

Your Guide to PayAnywhere Your Guide to PayAnywhere Items included: 1. Frequently Asked Questions Answers to FAQ about the PayAnywhere program 2. Apply Site Guide Refer to this section for helpful hints on applying for your PayAnywhere

More information

Getting Started. Quick Reference Guide for Payment Processing

Getting Started. Quick Reference Guide for Payment Processing Getting Started Quick Reference Guide for Payment Processing In today s competitive landscape, you have many choices when it comes to selecting your payments provider, and we appreciate your business.

More information

Redwood Merchant Services. Merchant Processing Terminology

Redwood Merchant Services. Merchant Processing Terminology ACH - Automated Clearing House for member banks to process electronic payments or withdrawals. (Credits or debits to a bank account) through the Federal Reserve Bank. Acquiring Bank - Licensed Visa/MasterCard

More information

TABLE OF CONTENTS. Introduction 3. General Guidelines for Successful Account Management 3. Managing Your Checking Account. 1.

TABLE OF CONTENTS. Introduction 3. General Guidelines for Successful Account Management 3. Managing Your Checking Account. 1. TABLE OF CONTENTS Introduction 3 General Guidelines for Successful Account Management 3 Managing Your Checking Account 1. Check Register 2. Planning 3. Recording Your Transactions 4. Balancing Your Account

More information

An introduction to CashFlows and the provision of on-line card acceptance services we provide to Young Enterprise companies

An introduction to CashFlows and the provision of on-line card acceptance services we provide to Young Enterprise companies An introduction to CashFlows and the provision of on-line card acceptance services we provide to Young Enterprise companies Q. What is CashFlows? A. CashFlows is a Financial Services company that provides

More information

Sales Agent. Fast Start Training Part 1

Sales Agent. Fast Start Training Part 1 Sales Agent Fast Start Training Part 1 www.rmsnpc.com Our Business Partnerships and Credentials Retriever Merchant Solutions is a registered ISO/MSP powered by National Processing Company (NPC) and sponsored

More information

Merchant Account Service

Merchant Account Service QuickBooks Online Edition Feature Guide Merchant Account Service C o n t e n t s Introduction............................. 2 What is a merchant account?.................. 2 What types of credit cards can

More information

Studio AutoPay / ACH Direct User Guide

Studio AutoPay / ACH Direct User Guide Studio AutoPay / ACH Direct User Guide Table of Contents Introduction... 3 PCI Compliance and Security... 3 ecommerce Explained... 3 How Credit Card Transactions Work... 3 How Bank Draft Transactions work...

More information

EMV in Hotels Observations and Considerations

EMV in Hotels Observations and Considerations EMV in Hotels Observations and Considerations Just in: EMV in the Mail Customer Education: Credit Card companies have already started customer training for the new smart cards. 1 Questions to be Answered

More information

Electronic Checks: The Low-Risk, Low-Cost Way to Accept Online Payments

Electronic Checks: The Low-Risk, Low-Cost Way to Accept Online Payments Electronic Checks: The Low-Risk, Low-Cost Way to Accept Online Payments By: Karen Kaukol Vice President, Product Corey Chao Director, ecommerce Product Management & Innovation Karen Davis ecommerce Product

More information

Merchant Card Processing Best Practices

Merchant Card Processing Best Practices Merchant Card Processing Best Practices Background: The major credit card companies (VISA, MasterCard, Discover, and American Express) have published a uniform set of data security standards that ALL merchants

More information

Understanding Your Merchant Fees Presented by:

Understanding Your Merchant Fees Presented by: Understanding Your Merchant Fees Presented by: Melinda Speer Terry Endres VP Strategic Sales Executive SVP Treasury Management Officer Health, Institutions, & Government Government Treasury Services Chicago,

More information

Payment Processing considerations to comply with IRS and PCI-DSS regulations and policies

Payment Processing considerations to comply with IRS and PCI-DSS regulations and policies itransact Presents Payment Processing considerations to comply with IRS and PCI-DSS regulations and policies Learning Objectives At the end of this course you will be able to: Prepare for IRS 6050w and

More information

University Policy Accepting and Handling Payment Cards to Conduct University Business

University Policy Accepting and Handling Payment Cards to Conduct University Business BROWN UNIVERSITY University Policy Accepting and Handling Payment Cards to Conduct University Business Table of Contents Purpose... 2 Scope... 2 Authorization... 2 Establishing a new account... 2 Policy

More information

THE ABC s of Credit Card Processing

THE ABC s of Credit Card Processing THE ABC s of Credit Card Processing 1 Page Credit Card Processing As you well know, the fee s you pay to process credit card transactions represents a large portion of your monthly overhead. At AMG Payment

More information

Table of Contents The Market for Merchant Services... 1 The Basics of Payment Processing... 2 Authorization Settlement Funding... 2 Authorization...

Table of Contents The Market for Merchant Services... 1 The Basics of Payment Processing... 2 Authorization Settlement Funding... 2 Authorization... Table of Contents The Market for Merchant Services... 1 The Basics of Payment Processing... 2 Authorization Settlement Funding... 2 Authorization... 2 Settlement... 2 Funding... 2 Credit Card Processing

More information

DIGITAL MARKETING 101:

DIGITAL MARKETING 101: DIGITAL MARKETING 101: BETTER WEBSITE, BETTER MARKETING TABLE OF CONTENTS 3. The Foundation of a Successful Website 4. 5 More Features of a Successful Website 5. What Search Engine Optimization Is (And

More information

CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb

CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb Topic Page Chart of Accounts 3 Creating a Batch Manually 8 Closing a Batch Manually 11 Cancellation Fees 17 Check Refunds 19

More information

CardControl. Credit Card Processing 101. Overview. Contents

CardControl. Credit Card Processing 101. Overview. Contents CardControl Credit Card Processing 101 Overview Credit card processing is a very complex and important system for anyone that sells goods. This guide will hopefully help educate and inform new and old

More information

Ed John Phone: 805.443.1828 Fax: 805.277.8130 Email: EdJohn@amsvt.com

Ed John Phone: 805.443.1828 Fax: 805.277.8130 Email: EdJohn@amsvt.com Thank you for the opportunity to earn your business. Please fill out the below application and fax it, and all the needed items to me. You only need to fill out the items in RED, everything else will be

More information

Credit/Debit Card Processing Requirements and Best Practices. Adele Honeyman Oregon State Treasury Training Specialist

Credit/Debit Card Processing Requirements and Best Practices. Adele Honeyman Oregon State Treasury Training Specialist Credit/Debit Card Processing Requirements and Best Practices Adele Honeyman Oregon State Treasury Training Specialist 1 What? What do I need to know about excepting credit cards? Who s involved, how it

More information

Benefits of Frontline Processing

Benefits of Frontline Processing CONVENIENCE FEE PROGRAM FRONTLINE PROCESSING ELECTRONIC PAYMENT PROGRAM LOOKING TO SPEED UP YOUR RENTAL PAYMENTS? Frontline s new Convenience Fee Electronic Payment Program allows you to receive payments

More information

Thank you for using Mercantec's E-Commerce Express the world's first FREE shopping cart.

Thank you for using Mercantec's E-Commerce Express the world's first FREE shopping cart. Mercantec Since 1995, the Web's E-Commerce Pioneer Thank you for using Mercantec's E-Commerce Express the world's first FREE shopping cart. This guide is designed to get you up and running in 5 minutes

More information

PayWithIt for Android Devices User Guide Version 1.0.0

PayWithIt for Android Devices User Guide Version 1.0.0 PayWithIt for Android Devices User Guide Table of Contents About PayWithIt... 1 Installing PayWithIt... 1 Logging on to PayWithIt... 2 Logging Off from PayWithIt... 2 Configuring PayWithIt Settings...

More information

YES YES YES YES YES YES YES YES YES YES YES YES

YES YES YES YES YES YES YES YES YES YES YES YES Website Features Pre-Loaded with Products Product Feeds from the Industry s leading vendors Shopping Cart Drop-Shipping Option Set Selling Prices Add Pages of Information Add Products No Programming Printable

More information

Contents Error! Bookmark not defined.

Contents Error! Bookmark not defined. PayFox User Guide Contents Table of Contents... Error! Bookmark not defined. Product Overview... 3 Peripheral Devices... 3 Product Features and Functionality... 4 Account Activation Programming Enablement...

More information

What Do Merchants Need To Be Successful Online?

What Do Merchants Need To Be Successful Online? What Do Merchants Need To Be Successful Online? Understanding All of The Working Parts Involved In Successfully Accepting Payments Online Domain Registrar Web/App Developer Web HosJng Shopping Cart AccepJng

More information

Be more profitable! Accept card & mobile payments.

Be more profitable! Accept card & mobile payments. Click to edit Master title style Be more profitable! Accept card & mobile payments. Your turn-key cashless & data solution. Click Cashless to edit Realities Master title style Your customers are carrying

More information

Understanding (and Optimizing) Credit Card Fees

Understanding (and Optimizing) Credit Card Fees Understanding (and Optimizing) Credit Card Fees Did you know Visa, MasterCard, and Discover have their own interchange programs and combined there are over 300 levels of interchange? While that may seem

More information

I don t know my Employee Identification Number. How do I get it? Contact LAUSD Personnel, Human Resources, or your Supervisor.

I don t know my Employee Identification Number. How do I get it? Contact LAUSD Personnel, Human Resources, or your Supervisor. FAQ What is California Credit Union s Pay Card? CCU s Pay Card is a Visa -branded reusable debit card created exclusively for LAUSD employees. The employee has access to their pay 24 hours a day, 7 days

More information

PCI General Policy. Effective Date: August 2008. Approval: December 17, 2015. Maintenance of Policy: Office of Student Accounts REFERENCE DOCUMENTS:

PCI General Policy. Effective Date: August 2008. Approval: December 17, 2015. Maintenance of Policy: Office of Student Accounts REFERENCE DOCUMENTS: Effective Date: August 2008 Approval: December 17, 2015 PCI General Policy Maintenance of Policy: Office of Student Accounts PURPOSE: To protect against the exposure and possible theft of account and personal

More information

Online Payment Processing Definitions From Credit Research Foundation (http://www.crfonline.org/)

Online Payment Processing Definitions From Credit Research Foundation (http://www.crfonline.org/) Online Payment Processing Definitions From Credit Research Foundation (http://www.crfonline.org/) The following glossary represents definitions for commonly-used terms in online payment processing. Address

More information

Visa Tips for Restaurant Staff

Visa Tips for Restaurant Staff Visa Tips for Restaurant Staff Helpful Information and Best Practices for Handling Visa Transactions For U.S. Only When it comes to restaurants, most customers are looking for the same basic things...

More information

Version 1.0 STRATEGIC PARTNER TRAINING MANUAL

Version 1.0 STRATEGIC PARTNER TRAINING MANUAL Version 1.0 STRATEGIC PARTNER TRAINING MANUAL Table of Contents Introduction... 3 Features of the Strategic Partnership... 3 Responsibilities... 3 Billing... 4 Gateway Service... 4 Risk... 4 I. PRODUCTS/SERVICES...

More information

How to Overcome the Top Ten Objections in Credit Card Processing

How to Overcome the Top Ten Objections in Credit Card Processing How to Overcome the Top Ten Objections in Credit Card Processing Handling the Top Ten Objections Objection #1 I have a contract That s exactly why I m calling you, you see most people we work with have

More information

First Data ISO Reseller Program. Build an independently operated business with outstanding long term income potential.

First Data ISO Reseller Program. Build an independently operated business with outstanding long term income potential. First Data ISO Reseller Program Build an independently operated business with outstanding long term income potential. First Data is an industry leader in providing payment solutions, working closely with

More information

Introduction to Bankcard Basics

Introduction to Bankcard Basics Introduction to Bankcard Basics Global Vision Group August 2006 Page -1- Contents Topic Background The Players Transaction Authorization and Settlement Types of Card Products & Competition Credit Decision

More information

Acceptance to Minimize Fraud

Acceptance to Minimize Fraud Best Practices for Credit Card Acceptance to Minimize Fraud By implementing best practices in credit card processing, you decrease the likelihood of fraudulent transactions and chargebacks. In general,

More information

Part 1: Common Mistakes in E-commerce and Best Practices

Part 1: Common Mistakes in E-commerce and Best Practices Part 1: Common Mistakes in E-commerce and Best Practices Common Mistakes of E-Commerce Merchants & Solutions Weak design & thought in layout Lack of security (PCI compliance) Lack of focus Lack of easy

More information

Understanding debit cards Plastic with a difference

Understanding debit cards Plastic with a difference Managing Money www.managing-money.org Understanding debit cards Plastic with a difference $$ A project of Consumer Action Many consumers prefer to use a debit card rather than a credit card for shopping

More information

Policies and Procedures. Merchant Card Services Office of Treasury Operations

Policies and Procedures. Merchant Card Services Office of Treasury Operations Policies and Procedures Merchant Card Services Office of Treasury Operations 1 Welcome! Table of Contents: Introduction Establishing Payment Card Services Payment Card Acceptance Procedures Payment Card

More information

What is Interchange. How Complex is Interchange?

What is Interchange. How Complex is Interchange? What is Interchange The foundation of the entire Bankcard Processing industry s cost structure. Interchange is the wholesale price, charged by Card Issuing Bank, for Authorization and Settlement of a credit

More information

Volume PLANETAUTHORIZE PAYMENT GATEWAY. vtiger CRM Payment Module. User Guide

Volume PLANETAUTHORIZE PAYMENT GATEWAY. vtiger CRM Payment Module. User Guide Volume 2 PLANETAUTHORIZE PAYMENT GATEWAY vtiger CRM Payment Module User Guide S A L E M A N A G E R M E R C H A N T S E R V I C E S User Guide and Installation Procedures Information in this document,

More information

Prepaid Debit Card FAQs (FAQs with an asterisk appear in the prepaid cardholder collateral piece.)

Prepaid Debit Card FAQs (FAQs with an asterisk appear in the prepaid cardholder collateral piece.) Prepaid Debit Card FAQs (FAQs with an asterisk appear in the prepaid cardholder collateral piece.) Has Bellco partnered with a prepaid debit card vendor? Yes. Bellco has partnered with The Members Group

More information