CyberSource Merchant Account Guide. March 2008
|
|
- Millicent Tucker
- 8 years ago
- Views:
Transcription
1 CyberSource Merchant Account Guide March 2008
2 CyberSource Contact Information Please visit our home page at To contact CyberSource Support, call (Pacific Time), Monday through Friday between 6 AM 5 PM (excluding holidays). Copyright 2008 CyberSource Corporation. All rights reserved. CyberSource Corporation ("CyberSource") furnishes this document and the software described in this document under the applicable agreement between the reader of this document ("You") and CyberSource ("Agreement"). You may use this document and/or software only in accordance with the terms of the Agreement. Except as expressly set forth in the Agreement, the information contained in this document is subject to change without notice and therefore should not interpreted in any way as a guarantee or warranty by CyberSource. CyberSource assumes no responsibility or liability for any errors that may appear in this document. The copyrighted software that accompanies this document is licensed to You for use only in strict accordance with the Agreement. You should read the Agreement carefully before using the software. Except as permitted by the Agreement, You may not reproduce any part of this document, store this document in a retrieval system, or transmit this document, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written consent of CyberSource. Restricted Rights Legends For Government or defense agencies. Use, duplication, or disclosure by the Government or defense agencies is subject to restrictions as set forth the Rights in Technical Data and Computer Software clause at DFARS and in similar clauses in the FAR and NASA FAR Supplement. For civilian agencies. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraphs (a) through (d) of the Commercial Computer Software Restricted Rights clause at and the limitations set forth in CyberSource Corporation's standard commercial agreement for this software. Unpublished rights reserved under the copyright laws of the United States. Trademarks CyberSource, the CyberSource logo, SmartCert, and PaylinX are registered trademarks of CyberSource Corporation in the U.S. and other countries. The Power of Payment, CyberSource Payment Manager, CyberSource Risk Manager, CyberSource Decision Manager, and CyberSource Connect are trademarks and/or service marks of CyberSource Corporation. All other brands and product names are trademarks or registered trademarks of their respective owners. ii CyberSource Corporation
3 Welcome Dear Merchant, Welcome to the CyberSource family! We've created this guide to provide you with an overview of the features available with your new CyberSource merchant account. If you have questions regarding any aspect of your CyberSource merchant account, please call (Pacific Time), Monday through Friday between 6 AM 5 PM (excluding holidays). Please Note: Your merchant account provider (CyberSource) may be different from your payment gateway account provider. Please contact your payment gateway provider for any processing-related questions you may have regarding your payment gateway account. Figure 1 on page 2 explains these different roles. If CyberSource is both your merchant account and payment gateway provider, our more detailed Merchant Account Guide for CyberSource Gateways contains information specific to the CyberSource gateway. We look forward to serving your needs for years to come. Sincerely, The CyberSource Merchant Account Team A Registered ISO of Harris Trust and Savings Bank Buffalo Grove, Illinois CyberSource Merchant Account Guide March 2008 iii
4 [ This page intentionally left blank. ] iv CyberSource Corporation
5 Contents Welcome...iii Documentation Changes and Enhancements...vii CyberSource Merchant Account Guide...1 Basics...1 Batching & Funding...4 Monthly Statement & Fees...5 Reconciliation...6 Chargeback & Disputes...10 Fraud Prevention...11 Support...12 CyberSource Merchant Account Guide March 2008 v
6 [ This page intentionally left blank. ] vi CyberSource Corporation
7 Documentation Changes and Enhancements The following table lists changes made in the last release of this document: Month of Release March 2008 Changes Initial release. CyberSource Merchant Account Guide March 2008 vii
8 [ This page intentionally left blank. ] viii CyberSource Corporation
9 CyberSource Merchant Account Guide This document provides an overview of the features available with your new CyberSource merchant account, including how to safely accept credit card payments. Basics Thank you for establishing a merchant account with CyberSource. Your merchant account, combined with your payment gateway account, enables you to accept Visa and MasterCard credit and debit card payments from customers. It also sets up the banking relationship that transfers funds from your customers accounts to your business checking account. Your new CyberSource merchant account operates alongside your payment gateway account. The payment gateway captures credit card details (e.g. card number, expiration date) and purchase amounts, and transmits that data to the cardholder's credit card issuer to obtain a purchase authorization and initiate funds collection. CyberSource Merchant Account Guide March
10 Basics Figure 1 provides a basic overview of a sale transaction. Steps 1 through 8 occur in seconds, with funding (step 9) occurring within 4 to 6 days. This is one of three basic transaction types: authorization, capture, and sale. Figure 1 Overview of a Sale Transaction Authorization Reserves funds on your customer s credit card for the purchase. Capture To have the money transferred to your account, you must capture the transaction. Credit card associations require that you ship the goods before you capture the funds. Sale Combines authorization and capture in the same request. 2 CyberSource Corporation
11 CyberSource Merchant Account Guide Processing American Express and Discover Cards Your merchant account enables you to accept Visa and MasterCard. American Express (AMEX) and Discover have different processing procedures than Visa and MasterCard. If you would like to accept AMEX and/or Discover cards to potentially increase sales, consider the following instructions. To add AMEX: Do you already have a merchant account established with AMEX? This account enables you, as a merchant, to accept transactions from AMEX card holders. Yes: If you already have an account with AMEX, contact CyberSource with your Service Establishment # (your AMEX account number). No: There are two options if you would like to have an AMEX account and don't already have it: Option 1: Sign up for an account with AMEX directly; contact CyberSource to provide the SE# number. Option 2: Request that CyberSource register you for a new AMEX account. There is no registration cost. To add Discover: Do you already have a merchant account established with Discover? Yes: If you already have an account established with Discover, please contact CyberSource with your Discover account information. No: If you don't already have an account with Discover, please contact CyberSource to request they register you for a Discover account. Contacting CyberSource Any time you need help with your CyberSource merchant account, contact our merchant account support team at CyberSource Merchant Account Guide March
12 Batching & Funding Batching & Funding To accept an order, you perform an authorization, then request a capture after the goods ship, or perform a sale to combine the two if you are shipping the same day. After you capture transactions with a capture or sale transaction, your captured transactions are grouped together by your payment gateway into a batch that is sent to your payment processor. This initiates the process that moves funds from the customer to your bank account via your CyberSource merchant account. Basics about batches and funding: Transactions are batched daily. The time depends upon your processor and your gateway provider. After the transactions are batched, it typically takes 4 to 6 business days for Visa and MasterCard funds to be transferred to your bank account. The money deposited to your bank account is a lump sum, not per transaction. You will receive one amount from CyberSource regardless of how many transactions you capture. If you accept AMEX or Discover, those funds will be deposited separately. To understand how to reconcile your bank deposits and determine discount fees, see Reconciliation on page 6. Additional Information If you don t capture any transactions, there won t be a deposit to your bank account. Make sure to capture authorized transactions after you ship, or do a sale (authorization + capture) if you are shipping right away. Funding generally takes 4 to 6 business days, but will be delayed for bank holidays. If you believe that you should have received funds but they are not in your bank account, confirm that the authorization was successfully captured, that funds were not held as part of an agreed-upon reserve, and that the transaction appears in reports from your payment gateway provider. Your gateway provider s batch report normally provides you with a list of transactions batched on the previous day. For specific information regarding batching and batch reporting, please contact your payment gateway provider. 4 CyberSource Corporation
13 CyberSource Merchant Account Guide AMEX and Discover Even though AMEX and Discover transactions are batched at the same time as other transactions, there are two important things to note about AMEX and Discover transactions: Funding may be different than for Visa and MasterCard. The time frame is dependent upon AMEX and Discover since these card associations handle their own funding. Their deposit will be separate from the deposit for your Visa and MasterCard transactions. Monthly Statement & Fees You will receive a monthly merchant account statement that includes information on all of your batched transactions and deposits (see a sample statement), as well as an itemization of fees incurred. The fee types and amounts may vary, depending on the sales contract associated with your merchant account. Fees The following fees are the ones that may be assessed in association with your merchant account maintenance: Monthly Fee Assessed to your account for statement production, customer support, and other services. Minimum Discount If your sales volume doesn t generate the minimum amount of discount rate fees agreed to in your contract, the difference may be assessed to your account. For example: In your contract, the minimum required discount amount is $75. You processed 29 transactions this month, resulting in $67.83 in discount rate fees. Your minimum discount rate fee is the difference between the two: $75 - $67.83 = $7.17 If your sales volume results in more than $75 worth of discount fees, then the minimum has been met and you will not be assessed an additional fee. The following merchant account fees are associated with credit card processing: Discount Rate Visa and MasterCard assess a fee on each Visa and MasterCard sale. The fee is a percentage of the sale and is the main component of the discount rate fee. This fee counts toward your monthly minimum discount fee described above. The discount rate percentage that you are charged depends upon whether the sale is considered qualified, mid-qualified, or non-qualified : Qualified (aka qual ): This is your basic rate that will be assessed on all transactions per your contract. CyberSource Merchant Account Guide March
14 Reconciliation Mid-qualified surcharge (aka mid-qual ): Approximately 0.5% surcharge on the qual rate. This is usually applicable when customers use reward cards, which are more expensive to administer. Non-qualified surcharge (aka non-qual ): Approximately 1% surcharge on the basic qual rate. Sales that are made with higher-cost, non-consumer cards or those that do not meet Visa and MasterCard s conditions for lower risk, incur this surcharge. See our Discount Rate FAQ for more information. Chargeback Fee This fee is assessed each time a cardholder processes a chargeback against your account. Note Your payment gateway provider will have their own schedule of fees for transaction processing. Please contact them directly for this information. Best Practices to Avoid the Discount Rate Surcharge The best way to avoid surcharge fees is to comply with Visa and MasterCard conditions for lower-risk sales. Your gateway provider automatically helps you comply with most of these conditions, but some conditions are solely within your control. Consider the following suggestions: Ship in a timely manner so that you may capture MasterCard orders within 3 days of the original authorization and Visa orders within 7 days of the original authorization. Visa and MasterCard regulations don t allow you to capture the cardholder s funds until you have shipped their merchandise. Calculate the amount of the order, including tax and shipping, at authorization so that the authorization amount matches the final amount you expect to capture. Reconciliation The term reconciliation is specifically used to describe the process of accounting for transactions processed and money deposited in your bank account. Depending on your sales volume and business needs, you may want to consider how frequently you would like to reconcile: daily, weekly, or monthly. We recommend reconciling your account at least once a month. In order to reconcile, you will need to use various tools, including reports provided by your gateway provider. Contact them regarding the transaction reports offered. 6 CyberSource Corporation
15 CyberSource Merchant Account Guide Tools Here are some of the tools we recommend using in order to reconcile your account: Your bank statement Provides you with a record of how much money you re receiving from the transactions that have been processed. Visa and MasterCard transactions batched the same day are funded in one deposit to your bank account. AMEX and Discover transactions are funded separately. Monthly merchant account statement You receive this statement in the mail. It details daily deposits to your merchant account from the previous month, along with any associated fees. See Figure 2 on page 8 to learn about the different components of the merchant statement. Gateway daily batch reports Displays detailed information about all transactions included in the previous day s batches. Your payment gateway s daily batch reports help you identify exactly which transactions were included in each deposit. Transaction Search This is a feature provided by your payment gateway. Depending upon their service offerings, you may be able to search up to 24 months back for particular transactions. The search feature helps pinpoint specific transactions or groups of transactions. GAA (Optional) Global Access Advantage is an optional merchant account reporting portal, provided by your processor and available with your CyberSource merchant account. The site provides you with additional transactional information, as well as an online version of your monthly merchant account statement. Contact CyberSource at to request access to these reports. CyberSource Merchant Account Guide March
16 Reconciliation Figure 2 Sample Merchant Account Statement 8 CyberSource Corporation
17 CyberSource Merchant Account Guide Reconciliation 101 The core of reconciliation is to compare the deposits you receive in your bank account to the transactions you ve captured. Although most transactions process correctly, it is possible for transactions to fail at batching or for funding to go astray. To ensure that you re receiving the correct amount in your bank account, minus applicable fees, use the aforementioned tools to account for all customer transactions. One factor that may complicate reconciliation is the discount rate. The discount rate is a percentage fee assessed on your sales transaction. For example, if your sale is $100 and your discount rate is 2.49%, a discount fee of $2.49 ($100 x 2.49%) is deducted before you receive your deposit in your bank account. If a mid-qual or non-qual surcharge applies, as outlined in Fees on page 5, the discount rate plus surcharge is deducted. For example, if the above sale is assessed a non-qual surcharge of 1%, the discount fee would be $3.49 ($100 x 3.49%). Discount rate fees are typically assessed and deducted immediately as transactions are captured, but timing is dependent upon your original sales contract and volume. Note As already mentioned, Discover and AMEX transactions are settled and deposited separately from Visa and MasterCard transactions. The Non-Settled column of your Merchant Statement refers to Discover and AMEX transactions that were batched by your payment gateway provider, but were settled and deposited separately. We recommend reconciling the sales you shipped and captured each day with your daily batch detail report. At the beginning of each month when you receive your merchant statement in the mail, we recommend that you reconcile it to your bank account using these steps: 1 Using your bank statement, add up all of the deposits you received from CyberSource. If you also accept Discover and/or AMEX, add up those deposits separately. 2 Referring back to your monthly merchant account statement, note your total deposits and compare that amount to the total you derived from your bank statement. 3 With regards to Discover and AMEX transactions, note the deposit total in your payment gateway account reports and compare that to the deposit total you summed up from your bank account statement. The point of reconciliation is to ensure that your accounts add up correctly and that you re receiving the correct amounts and deposits. As you become familiar with the available tools, reconciling your account will be easier. CyberSource Merchant Account Guide March
18 Chargeback & Disputes Chargeback & Disputes A chargeback occurs when a cardholder disputes a charge with their credit card issuer. Common reasons why cardholders initiate chargebacks are: They are dissatisfied with the merchandise or service. They never received the merchandise or service. The return/exchange policies weren t clearly visible. They never authorized the charge (due to identify theft fraud or simply because they can t remember making the purchase). A duplicate charge or a recurring charge doesn t stop Occasionally, a chargeback might be prefaced by a retrieval request. A retrieval request occurs when a cardholder (or the cardholder s credit card issuing institution) questions a transaction s validity, but has not disputed the transaction. They are requesting information from you, the merchant, with regards to the transaction in hopes of clarifying the situation; for example, the cardholder doesn t recognize or remember the charge. If you receive a retrieval request by mail, we urge you to respond promptly within the time allotted and provide all the documentation that may be requested. Failure to respond to a retrieval request may lead to a chargeback being initiated. Each time a chargeback is initiated, you re assessed a nonrefundable processing fee, so it s in your best interest to curb and discourage chargebacks. See the Best Practices to Avoid Chargebacks section below. Additionally, one of the primary reasons for chargeback costs to merchants in non-fraud scenarios is that the merchant doesn t respond to requests for paperwork to combat the chargeback. When a chargeback has been initiated, you ll receive a Debit Advice Notice by mail, which will outline the transaction being disputed. Transactional information such as a signed delivery notice would be favorable evidence to present your case. Regardless, prompt attention and responsiveness to the matter will help your cause tremendously. Best Practices to Avoid Chargebacks Collect as much information on the customer as possible. This helps ensure that the person placing the order has the actual card on hand and knows all of the information pertaining to the authorized cardholder. Collect: Both the billing and shipping addresses plus phone numbers. The CVV2/CVC2/CID code (three-digit number on the back of the credit card). Payer authentication features such as Verified by Visa or MasterCard SecureCode may also make sense for your business. Confirm that the business name that appears on your customers credit card statement clearly reflects the business from which they will recognize having made a purchase, and 10 CyberSource Corporation
19 CyberSource Merchant Account Guide that the phone number reaches your customer support. You can handle many customer issues before they result in a chargeback. On your Web site, properly disclose all return, warranty, and guarantee policies, as well as shipping and processing fees. You can also require a customer to acknowledge the cancellation and refund policies prior to purchase completion. Fraud Prevention While the Internet can be a wonderful new sales channel, it also provides criminals with new opportunities to defraud consumers and merchants. All Internet merchants should take significant measures to ensure that buyers presenting card information are indeed the rightful owners of those cards. Your payment gateway should provide you with access to a variety of valuable tools to help you validate the identity of your customer and thereby control fraud losses. Please take the time to review this information and become familiar with it. At a minimum we suggest implementing the following tools. Address Verification Service (AVS) The Address Verification Service (AVS) verifies the card s billing address provided by your customer during the sale with their card-issuing bank. AVS is available throughout the United States and in selected countries abroad. It is required by Visa and MasterCard for Internet processing. AVS responses include full match, no match, and various partial match conditions. You make the decision, based on the AVS response, whether you want to accept or decline the order. Card Verification Number (CVN) The card verification number is a code printed on the card that may be submitted with the transaction to verify that your buyer is the legitimate owner of the card and actually has the card in hand. For Visa, MasterCard, and Discover cards, these three-digit codes are printed on the back, in the signature panel. American Express has a four-digit number which is printed on the front of the card above the embossed account number. Card association rules do not allow you to store this number. Fraud Control Helps Prevent Losses Not all merchants will be the target of criminals that wish to misuse cardholder data to obtain goods and services. Criminals interests vary dramatically based on the type of goods or services that you provide. If, however, you are a merchant whose products are likely to make you the target of criminal activity, be sure to implement the proper controls to guard against fraud. CyberSource Merchant Account Guide March
20 Support In addition to fraud losses, you may incur additional costs from fraudulent transactions including chargeback fees, fines from the card associations, and loss of customer goodwill. In extreme cases, you could even lose the right to accept cards for payment. With caution and with the tools your payment gateway provides, you can combat fraud while minimizing fees and maximizing profits. Support We hope that all of the information contained in this guide is of help to you. If you have further questions about your CyberSource merchant account and would like to contact Merchant Account Support, you can: Give us a call! The phone number is (Pacific Time) and we re available Monday through Friday, 6 AM - 5 PM (excluding holidays). If you have processing-related questions for your gateway account provider, please contact their customer support team. General Links & Documents CyberSource Merchant Account Documentation and Support account/ 12 CyberSource Corporation
Getting Started with Fraud Alert
Title Page Getting Started with Fraud Alert August 2013 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For general information
More informationCyberSource Merchant Account: Examples of Best Practice Business Policies
CyberSource Merchant Account: Examples of Best Practice Business Policies February 2008 the power of payment CyberSource Contact Information For support questions related to your CyberSource Merchant Account,
More informationCyberSource Business Center Simple Order API
CyberSource Business Center Simple Order API User s Guide Simple Order API June 2006 CyberSource Contact Information For technical support questions, go to the Home page in the Business Center to see the
More informationDear Valued Merchant,
Dear Valued Merchant, Welcome to Central Payment thank you for becoming our client. We are committed to providing our merchants with outstanding customer service and superior products. It is our company
More informationMerchant Account Reports
Title Page Merchant Account Reports User Guide June 2014 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For general information
More informationMerchant Integration Guide
Merchant Integration Guide Card Not Present Transactions Authorize.Net Customer Support support@authorize.net Authorize.Net LLC 071708 Authorize.Net LLC ( Authorize.Net ) has made efforts to ensure the
More informationCyberSource PayPal Services Implementation Guide
CyberSource PayPal Services Implementation Guide Simple Order API SCMP API September 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information
More informationPayPal Express Checkout Services
Title Page PayPal Express Checkout s Using the Simple Order API January 2016 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For
More informationTitle Page. Credit Card Services. User Guide. August 2015. CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095
Title Page Credit Card Services User Guide August 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For technical support questions,
More informationRecurring Billing. Using the Simple Order API. October 2015. CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095
Title Page Recurring Billing Using the Simple Order API October 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For general
More informationCredit/Debit Card Processing Requirements and Best Practices. Adele Honeyman Oregon State Treasury Training Specialist
Credit/Debit Card Processing Requirements and Best Practices Adele Honeyman Oregon State Treasury Training Specialist 1 What? What do I need to know about excepting credit cards? Who s involved, how it
More informationAvoiding Fraud. Learn to recognize the warning signs for fraud and follow these card acceptance guidelines to reduce your risk.
Avoiding Fraud Learn to recognize the warning signs for fraud and follow these card acceptance guidelines to reduce your risk. Intoduction Fraud comes in many forms and hurts merchants of all sizes. Whether
More informationProcessing credit card payments over the internet. The business of getting paid.
Processing credit card payments over the internet. The business of getting paid. X Tap into the vast potential of the Internet today with WIPS Plus. The internet is a huge opportunity for businesses large
More informationPAYMENT GATEWAY ACCOUNT AND MERCHANT ACCOUNT SETUP FORMS
PAYMENT GATEWAY ACCOUNT AND MERCHANT ACCOUNT SETUP FORMS Welcome to Authorize.Net, and thank you for choosing us for your e-commerce transaction needs. To complete the setup of your Authorize.Net account,
More informationTi ps. Merchant. for Credit Card Transactions. Processing Tips CARD ONE INTERNATIONAL INC
Merchant Processing Tips Ti ps for Credit Card Transactions CARD ONE INTERNATIONAL INC Card One International Inc - Merchant Processing Tips for Card Transactions Page 1 of 11 Merchant Processing Tips
More informationGlossary ACH Acquirer Assessments: AVS Authorization Back End: Backbilling Basis Point Batch
Glossary ACH: Automated Clearing House; an electronic payment network most commonly associated with payroll direct deposit, recurring payments, and is the network most commonly used to settle merchant
More informationNew Account Reference Guide
New Account Reference Guide Welcome to BBVA Compass Merchant Services Thank you for choosing BBVA Compass as your Merchant Services provider. BBVA Compass is dedicated to providing your business with the
More informationwww.butterfieldgroup.com
Merchant Services Butterfield Merchant Services. If you are a retail or service business owner, it is vital to offer your customers the opportunity to pay by credit or debit card. Butterfield can help
More informationRecurring Billing. Using the Business Center. May 2015. CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095
Title Page Recurring Billing Using the Business Center May 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For general information
More informationMerchant e-solutions Payment Gateway Back Office User Guide. Merchant e-solutions January 2011 Version 2.5
Merchant e-solutions Payment Gateway Back Office User Guide Merchant e-solutions January 2011 Version 2.5 This publication is for information purposes only and its content does not represent a contract
More informationRecurring Billing. Using the Simple Order API for CyberSource Essentials. March 2016
Title Page Recurring Billing Using the Simple Order API for CyberSource Essentials March 2016 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact
More informationGetting Started with Visa Checkout
Title Page Getting Started with Visa Checkout on the CyberSource Platform September 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information
More informationElectronic Check Services
Title Page Electronic Check Services Using the Simple Order API October 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For
More informationHow Online Payments Really Work
Insights for Businesses How Online Payments Really Work If you re thinking about setting up an online store, you re in good company. Shoppers are increasingly turning to online options, as their access
More informationHow To Accept Credit Cards From A Credit Card Provider
This page intentionally left blank START YOUR MERCHANT SERVICES ACCOUNT By Wendy Byford The ebook companion to the elearning module Start Your Merchant Services Account with Wendy Byford & Gary Bauer Start
More informationWASHINGTON STATE UNIVERSITY MERCHANT ACCOUNT AGREEMENT FOR UNIVERSITY DEPARTMENTS
WASHINGTON STATE UNIVERSITY MERCHANT ACCOUNT AGREEMENT FOR UNIVERSITY DEPARTMENTS I. Introduction, Background and Purpose This Merchant Account Agreement (the Merchant Agreement or Agreement ) is entered
More informationPowering e-commerce Globally. What Can I Do to Minimize E-Commerce Chargebacks?
Powering e-commerce Globally What Can I Do to Minimize E-Commerce Chargebacks? Chargebacks are not going away. And now there are new rules. Selling products and services online and using credit cards for
More information5 STEPS TO LOWER YOUR PAYMENT PROCESSING FEES
5 STEPS TO LOWER YOUR PAYMENT PROCESSING FEES STEP 1: Understand the Basics of a Merchant Account Your best defense against high rates is information. This guide is intended to provide merchants with a
More informationUser s Guide Simple Order API Version 1.14 May 2005
CyberSource Business Center Simple Order API User s Guide Simple Order API Version 1.14 May 2005 CyberSource Contact Information For technical support questions, go to the Home page in the Business Center
More informationMerchant Integration Guide
Merchant Integration Guide Card Not Present Transactions January 2012 Authorize.Net Developer Support http://developer.authorize.net Authorize.Net LLC 082007 Ver.2.0 Authorize.Net LLC ( Authorize.Net )
More informationElectronic Check Services
Title Page Electronic Check Services User Guide July 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For technical support
More informationThe Comprehensive, Yet Concise Guide to Credit Card Processing
The Comprehensive, Yet Concise Guide to Credit Card Processing Written by David Rodwell CreditCardProcessing.net Terms of Use This ebook was created to provide educational information regarding payment
More informationHow Do I Understand Credit Card Processing Fees?
How Do I Understand Credit Card Processing Fees? Credit card processing rates and fees are often misunderstood and confusing, so we are committed to helping you understand the various costs associated
More informationWhat is Interchange. How Complex is Interchange?
What is Interchange The foundation of the entire Bankcard Processing industry s cost structure. Interchange is the wholesale price, charged by Card Issuing Bank, for Authorization and Settlement of a credit
More informationCard Acceptance Best Practices for Lowest Processing Costs
Card Acceptance Best Practices for Lowest Processing Costs I. Card Acceptance Best Practices Goal. The credit card companies and associations require that their cards are accepted according to a set of
More informationCardLink Merchant Services
CardLink Merchant Services w w w. b u t t e r f i e l d b a n k. k y C a r d L i n k M e r c h a n t S e r v i c e s S t a c k i n g t h e c a r d s i n y o u r f a v o u r Butterfield Bank's all-inclusive
More informationRecurring Billing. Using the SCMP API. October 2015. CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095
Title Page Recurring Billing Using the SCMP API October 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For general information
More informationCREDIT CARD PROCESSING GLOSSARY OF TERMS
CREDIT CARD PROCESSING GLOSSARY OF TERMS 3DES A highly secure encryption system that encrypts data 3 times, using 3 64-bit keys, for an overall encryption key length of 192 bits. Also called triple DES.
More informationThe Science of Credit Card Processing
The Science of Credit Card Processing Page 1 Credit Card Processing How does credit card processing work? You may receive credit card payments from customers from a variety of sources. You may swipe their
More informationCredit Card Processing 101
Credit Card Processing 101 Customers have come to expect credit cards as a payment option. With ATM fees continuing to rise, some consumers may even exclusively choose to take their purchasing power to
More informationOnline Payment Processing What You Need to Know. PayPal Business Guide
Online Payment Processing What You Need to Know PayPal Business Guide PayPal Business Guide Online Payment Processing 2006 PayPal, Inc. All rights reserved. PayPal, Payflow, and the PayPal logo are registered
More informationCyberSource Business Center
Title Page CyberSource Business Center User Guide January 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For technical support
More informationKorean Cyber Payment Services
Title Page Korean Cyber Payment Services Using the Simple Order API April 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information
More informationINTRODUCTION. What is a Merchant Account? Myth Buster!
INTRODUCTION This guide is intended to provide merchants with a better understanding of payment processing terminology, fees and best practices as they relate to accepting credit and debit card payments.
More informationVirtual Terminal User s Guide
Virtual Terminal User s Guide For Professional Use Only Currently only available in English. A usage Professional Uniquement Disponible en Anglais uniquement pour l instant. Last updated: August 2009 PayPal
More informationBank Card Merchant Rules and Regulations
All capitalized terms not defined below will have the meanings ascribed in the Bank Card Merchant Agreement. Good Business Practices That Will Help Reduce Your Processing Costs Use an imprinted sales ticket
More informationipayu TM Prepaid MasterCard FREQUENTLY ASKED QUESTIONS
ipayu TM Prepaid MasterCard FREQUENTLY ASKED QUESTIONS What is the ipayu Prepaid The ipayu Prepaid MasterCard provides parents with a convenient, safe way to send money to their students. Students can
More informationBall State University Credit/Debit Card Handling Policy and Procedures
Ball State University Credit/Debit Card Handling Policy and Procedures I. Background Ball State University accepts payments in various forms including cash, checks and electronic fund transfers. University
More informationVirtual Terminal User Guide
Virtual Terminal User Guide For Professional Use Only Currently only available in English. A usage Professional Uniquement Disponible en Anglais uniquement pour l'instant. Last Updated: 2005 PayPal Virtual
More informationCyberSource Payer Authentication
Title Page CyberSource Payer Authentication Using the Simple Order API September 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information
More informationChargebacks & Retrievals. Expand Your Knowledge
Chargebacks & Retrievals Expand Your Knowledge Agenda The Philosophy Dispute Process Overview and Timeline Retrieval Request Overview and Recent Changes/Trends Chargeback Overview and Recent Changes/Trends
More informationChoosing the Right Payment Solution
Choosing the Right Payment Solution Contact: sales@internetsecure.com 905-469-6522 x4 1-800-297-9482 x4 Contents Executive Summary... 1 Choosing the Right Payment Solution for Your Business... 1 Questions
More informationHow To Understand And Understand The Bank Account In European Credit Card Transactions
Title Page CyberSource Global Payment Service Planning Guide December 2014 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For
More informationOnline Payment Processing Definitions From Credit Research Foundation (http://www.crfonline.org/)
Online Payment Processing Definitions From Credit Research Foundation (http://www.crfonline.org/) The following glossary represents definitions for commonly-used terms in online payment processing. Address
More informationMerchant Guide to the Visa Address Verification Service
Merchant Guide to the Visa Address Verification Service Merchant Guide to the Visa Address Verification Service TABLE OF CONTENTS Table of Contents Merchant Guide to the Visa Address Verification Service
More informationCRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb
CRM4M Accounting Set Up and Miscellaneous Accounting Guide Rev. 10/17/2008 rb Topic Page Chart of Accounts 3 Creating a Batch Manually 8 Closing a Batch Manually 11 Cancellation Fees 17 Check Refunds 19
More informationMerchant Account Glossary of Terms
Merchant Account Glossary of Terms From offshore merchant accounts to the truth behind free merchant accounts, get answers to some of the most common and frequently asked questions. If you cannot find
More informationRedwood Merchant Services. Merchant Processing Terminology
ACH - Automated Clearing House for member banks to process electronic payments or withdrawals. (Credits or debits to a bank account) through the Federal Reserve Bank. Acquiring Bank - Licensed Visa/MasterCard
More informationVirtual Terminal User s Guide
Virtual Terminal User s Guide For Professional Use Only Currently only available in English. A usage Professional Uniquement Disponible en Anglais uniquement pour l instant. Last updated: June 2008 PayPal
More informationGetting Started with CyberSource Advanced
Getting Started with CyberSource Advanced for the Simple Order API July 2013 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information For
More informationAutomatic Recurring Payment Application
Automatic Recurring Payment Application Schedule your payment to be automatically charged to your credit card. Just complete and sign this form to get started! Here s How Recurring Payments Work: You authorize
More informationVerified by Visa Terms of Service Credit Card Accounts
Verified by Visa Terms of Service Credit Card Accounts Welcome and thank you for choosing to use the Verified by Visa authentication service ("Verified by Visa"). Please read this Terms of Service Agreement
More informationPayment Methods. The cost of doing business. Michelle Powell - BASYS Processing, Inc.
Payment Methods The cost of doing business Michelle Powell - BASYS Processing, Inc. You ve got to spend money, to make money Major Industry Topics Industry Process Flow PCI DSS Compliance Risks of Non-Compliance
More informationFREQUENTLY ASKED QUESTIONS - CHARGEBACKS
FREQUENTLY ASKED QUESTIONS - CHARGEBACKS # Questions Answer 1 What is a Chargeback? A Chargeback is the term used by Banks for debiting a merchant s bank account due to successful return of a transaction
More informationFrequently Asked Questions
Frequently Asked Questions Verified By Visa Frequently Asked Questions This section offers additional information and details about Verified By Visa. General questions Registration During Shopping Shopping
More informationChargeback Reason Code List - U.S.
AL Airline Transaction Dispute AP Automatic Payment AW Altered Amount CA Cash Advance Dispute CD Credit Posted as Card Sale CR Cancelled Reservation This chargeback occurs because of a dispute on an Airline
More informationCyberSource Global Payment Service
Title Page CyberSource Global Payment Service Developer Guide For Bank Transfers, Brazilian Boletos Bancários, and Direct Debits Simple Order API SCMP API March 2015 CyberSource Corporation HQ P.O. Box
More informationVolume PLANETAUTHORIZE PAYMENT GATEWAY. vtiger CRM Payment Module. User Guide
Volume 2 PLANETAUTHORIZE PAYMENT GATEWAY vtiger CRM Payment Module User Guide S A L E M A N A G E R M E R C H A N T S E R V I C E S User Guide and Installation Procedures Information in this document,
More informationVisa Debit processing. For ecommerce and telephone order merchants
Visa Debit processing For ecommerce and telephone order merchants Table of contents About this guide 3 General procedures 3 Authorization best practices 3 Status check transactions 4 Authorization reversals
More informationOffice Relocation Planner Guide to Credit Card Processing
Office Relocation Planner Guide to Credit Card Processing Introduction The world of merchant services can be confusing, especially for businesses who have never accepted credit cards for payment before.
More information(e) Upon our request, you agree to sign a non-electronic version of this TOS.
MasterCard SecureCode Terms of Service Welcome and thank you for choosing to use the MasterCard SecureCode service ( MasterCard SecureCode ) from Southbridge Credit Union. Please read this Terms of Service
More informationMerchant Procedure Guide
Merchant Procedure Guide Customer Service Phone 800-939-9942 Fax 707-578-7088 After Hours Help Desk 800-228-0210 Voice Authorization / Call Center 800-228-1122 Security/ Dispute Department Phone -- 800-385-6212
More informationVisa Tips for Restaurant Staff
Visa Tips for Restaurant Staff Helpful Information and Best Practices for Handling Visa Transactions For U.S. Only When it comes to restaurants, most customers are looking for the same basic things...
More informationThe Wells Fargo Payment Gateway Business Center. User Guide
The Wells Fargo Payment Gateway Business Center User Guide Contents 1 Introduction 1 About the Wells Fargo Payment Gateway service Business Center 1 About this guide 2 Access the Business Center 2 Log
More informationFinally A Solution. Processing POS Rewards. Merchant Processing Manual
Finally A Solution Processing POS Rewards Merchant Processing Manual NOTICE: The following/preceding is for informational purposes only, and is not intended as legal advice. The information provided reflects
More informationTHE ABC s of Credit Card Processing
THE ABC s of Credit Card Processing 1 Page Credit Card Processing As you well know, the fee s you pay to process credit card transactions represents a large portion of your monthly overhead. At AMG Payment
More informationDental Office s Guide to Merchant Payment Processing
DJR DENTAL CONSULTING PRESENTS Dental Office s Guide to Merchant Payment Processing Office: 905-309-3910 Cell: 905-577-5252 drajczak@aol.com www.djrconsulting.ca DENTAL OFFICE S GUIDE TO MERCHANT PAYMENT
More informationMerchant Operating Guide
PB 1 Merchant Operating Guide ANZ FastPay MOBILE PAYMENT SOLUTION Contents 1. Welcome 4 1.1 Merchant Agreement 4 1.2 Contact Details 4 1.3 How to get started 4 1.4 Authorisation 4 1.4.1 Authorisation Declined
More informationPROTECT YOUR BUSINESS FROM LOSSES WHILE ACCEPTING CREDIT CARDS
PROTECT YOUR BUSINESS FROM LOSSES WHILE ACCEPTING CREDIT CARDS TABLE OF CONTENTS Introduction...1 Preventing Fraud in a Card-Present Environment...2 How to Reduce Chargebacks in a Card-Present Environment...4
More informationA multi-layered approach to payment card security.
A multi-layered approach to payment card security. CARD-NOT-PRESENT 1 A recent research study revealed that Visa cards are the most widely used payment method at Canadian websites, on the phone, or through
More informationVirtual Terminal User s Guide
Virtual Terminal User s Guide For Professional Use Only Currently only available in English. A usage Professional Uniquement Disponible en Anglais uniquement pour l instant. Last updated: June 2009 PayPal
More informationAgencies should be familiar with the Credit Card Settlement Guidelines prior to proceeding with these Reconciliation Guidelines.
ELECTRONIC VALUE TRANSFER CONTRACT (EVT) CREDIT CARD RECONCILIATIONS The reconciliation function is an authorized users integral back-office activity to verify that funds for all authorized Visa, MasterCard,
More informationCREDIT CARD MERCHANT PROCEDURES. Revised 01/21/2014 Prepared by: NIU Merchant Services
CREDIT CARD MERCHANT PROCEDURES Revised 01/21/2014 Prepared by: NIU Merchant Services CREDIT CARD MERCHANT PROCEDURES Contents Role of NIU Merchant Services 2 Security. 3 Method of Payment 3 Departmental
More informationPayPal Website Payments Pro and Virtual Terminal Agreement
>> View all legal agreements PayPal Website Payments Pro and Virtual Terminal Agreement Last Update: Oct 22, 2013 Print Download PDF This PayPal Pro / Virtual Terminal Agreement ("Pro/VT Agreement") is
More informationExhibit K Official Payments Corporation Convenience Fee Services
This Exhibit K is between You ( Authorized User ) and Official Payments Corporation ( OPC ) and is made a part of and is subject to the terms and conditions of the Master Services Agreement ( Agreement
More informationUnderstanding and Preventing Chargebacks and Retrievals
Understanding and Preventing Chargebacks and Retrievals Table of Contents Introduction... 2 The Purpose of This Guide.... 2 Retrieval Requests.. 3 What Is a Retrieval Request?... 3 Life Cycle of a Retrieval
More informationGoogle Payments Terms of Service Buyer (US)
Google Payments Terms of Service Buyer (US) September 10, 2015 These Terms of Service are a legal agreement, between you and Google Payment Corp. ("GPC" or "we"), a wholly owned subsidiary of Google Inc.,
More informationHow To Control Credit Card And Debit Card Payments In Wisconsin
BACKGROUND State of Wisconsin agencies accepted more than 6 million credit/debit card payments annually through the following payment channels: Point of Sale (State agency location) Point of Sale (Retail-agent
More informationHELPcard Merchant Operating Guide (Rev. Date 12/01/2013)
HELPcard Merchant Operating Guide (Rev. Date 12/01/2013) 1. Definitions. Capitalized terms used in this Merchant Operating Guide have the meanings assigned to them by the HELPcard Merchant Agreement between
More informationMerchant Account Service
QuickBooks Online Edition Feature Guide Merchant Account Service C o n t e n t s Introduction............................. 2 What is a merchant account?.................. 2 What types of credit cards can
More informationCost-management strategies. Your guide to accepting card payments cost-effectively
Cost-management strategies Your guide to accepting card payments cost-effectively Table of Contents Guidance from Wells Fargo Merchant Services...3 The secret to better interchange rates...4 Why interchange
More informationImplementing Payments in SAP:
WHITE PAPER PRINCETON PAYMENT A Division of FTS SOLUTIONSTM Implementing Payments in SAP: Do s and Don ts for Implementing Payments in SAP April 2012 White Paper: Implementing Payments in SAP 1 Quick Reference
More informationVisa Debit ecommerce merchant acceptance. Frequently asked questions and flowchart
Visa Debit ecommerce merchant acceptance Frequently asked questions and flowchart Table Of Contents Visa Debit. The convenience of debit. The security of Visa. 3 The value of Visa Debit for ecommerce:
More informationVisa Merchant Best Practice Guide for Cardholder Not Present Transactions
Visa Merchant Best Practice Guide for Cardholder Not Present Transactions Table of Contents Section 1 About This Guide 03 Section 2 Merchant Procedures 05 Section 3 Authorisation 07 Authorisation Procedures
More informationSaint Louis University Merchant Card Processing Policy & Procedures
Saint Louis University Merchant Card Processing Policy & Procedures Overview: Policies and procedures for processing credit card transactions and properly storing credit card data physically and electronically.
More informationCyberSource Secure Acceptance Web/Mobile
Title Page CyberSource Secure Acceptance Web/Mobile Configuration Guide October 2015 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA 94128-8999 Phone: 800-530-9095 CyberSource Contact Information
More informationGetting Started. Quick Reference Guide for Payment Processing
Getting Started Quick Reference Guide for Payment Processing In today s competitive landscape, you have many choices when it comes to selecting your payments provider, and we appreciate your business.
More informationAdjustment A debit or credit to a cardholder or merchant account to correct a transaction error
Glossary of Terms A ABA Routing Number This 9-digit number is assigned by the American Banker s Association and is used to identify individual banks. When performing an ACH transfer from one bank account
More informationHow To Use An Ing Credit Card
ING credit cards Cardholder guide 1 Welcome We are pleased to welcome you as an ING credit card holder. This guide describes the numerous benefits of your ING credit card. ING Visa Classic, ING Visa Gold*,
More informationAmerican Express Notification of Changes - U.S.
American Express Notification of Changes - U.S. October 2012 Copyright 2012 American Express Travel Related Services Company, Inc. All rights reserved. This document contains sensitive, confidential, and
More information