IST is the fastest growing and largest independently owned facilities

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1 I S T

2 I S T

3 IST is all about people, processes, technology and passion IST is the fastest growing and largest independently owned facilities management company in the country. Since being founded in April of 1997 in Atlanta, GA, our core business has been providing outsourced facilities management and support services. IST is focused on developing the systems and processes that will create the most efficient and cost effective solution for our customers. To achieve this, IST has created IST-Suite, our custom proprietary Web-based management software. IST-Suite provides our employees with the tools they need to manage, track and report the day-to-day operations. IST understands that to meet and exceed your expectations, we not only have to provide the best systems, but also provide the finest employees. To achieve this, IST has formed a work environment that is fun, exciting and rewarding. This allows IST to recruit and retain the highest level of employees who are passionate about serving our customers. IST is recognized by the International Association of Outsourcing Providers as one of the Top 100 Global Outsourcing Leaders IST provides the following services as a part of its standard Facilities Management service package, performing them for every major vertical market. Copy Center Management Mail Room Management Courier Services Forms Management On-site Litigation Services Kitchen Management Receptionist Services Document Management Fleet Copier Management Fax Management Facilities Maintenance Conference Room Management Shipping & Receiving Supply Management Records / File Management Scanning and Imaging Services I S T

4 Outsourcing Facilities Management Outsourcing Helping you focus on your core business Outsourcing your support staff with IST will cut your overall costs. Guaranteed. Because IST s core business is providing copy, mail and document management support services, we can increase efficiency, provide the latest technology, and implement proven processes to lower your costs. Our team helps your team get down to business. Outsourcing of non-core functions increases: Stockholder value Financial control Efficiency Cost effectiveness Revenue per employee Return on your investment Return on your assets Providing trained, motivated professionals to execute your tedious everyday office tasks such as copying and mail sorting. Providing a management staff to handle all hiring and supervision of support staff. Providing a team committed to excellence and service. Focus

5 Efficiency Because IST is a management company focused on increasing efficiency at our Customer offices, we emphasize process re-engineering and apply the following 4-step process: A complete, detailed analysis of your current operations and costs. An evaluation of the changes needed in equipment and processes to increase productivity. A guided tour of an existing IST operation so you can observe IST s people, process and technology in action. A proposal outlining options for your future operation, its costs and how it compares with your current scenario. IST s specialized services allow our clients in the following markets to focus on their core competencies: Corporate Legal Education Healthcare Finance Government

6 Compare our people People The most dedicated staff in the business All site employees report directly to the on-site manager. The site manager is ultimately responsible for all aspects of the site s day-to-day operations and will work directly with the client contact to resolve all staffing, equipment and service problems. In addition to the proposed on-site staff, the operation will also be supported by: Senior Vice President upper level support available 24/7 to resolve any issues immediately. Compare our people: 30% labor ration on-call to full-time for backup floater team. Blackman Bucks awarded for excellent service redeemable quarterly for plasma TVs, cruises, etc. Operations Manager to assist the site manager in any area as needed and act as the direct contact for any contract issues, amendments, and/ or unresolved site issues. 100% Full-time Fully Benefited Employees (no temps) Staffing with only full-time, fully benefited employees eliminates some of the reliability issues our competitors experience. Experienced IST Employees All new sites are staffed with a combination of new hires and experienced IST employees in supervisory roles that have received promotions to take on new responsibilities. experience

7 Professional Rigorous Hiring Procedures IST only hires full-time employees that have the skill sets needed to become a site manager. Of all applicants, IST only hires 1% of the candidates that apply with our company. IST Employees are Career Oriented Decision Makers By offering advancement opportunities, we hire people looking for a career, not just a job. All of our team members are empowered to make any decision necessary to solve your problem. Continuous On-line Training To keep up to date with new technology and processes, every team member is continuously involved in a rigorous training regimen and it is all tracked and monitored on-line! Full Employee Benefits Medical, dental, vision, disability, life, AD&D, 401(k) and paid vacations make our employees even more dedicated. STAR Floater Support 30% of the IST work force is fully cross-trained and fills in for all scheduled and unscheduled personnel absences. Supportive Company Culture IST has been recognized by the Society for Human Resource Management (SHRM) for HR programs excellence. Measurement Oriented With IST, everything is measured. We can give you a benchmark for every team member in relation to training, performance, etc. Personable & Professional With IST employees, personality and professionalism are necessary in order for us to exceed your expectations. Business Attire Only We dress professionally for success and respect. Compare our people: Gold rings & diamonds given to 5, 10 & 15 year employees at annual award and recognition banquet. Over 15 site-based bonus programs provide incentives for empowering employees at the site level. Business attire only. Employee networking and company communication via Twitter and Facebook.

8 \ Compare Our Process Process Clients come to IST to solve support problems Documented Services IST maintains a vast database of SOPs (Standard Operating Procedures) that are electronically available to all sites in the country providing detailed instructions for all related site functions. Simplified, Accurate Billing Simple, easy to follow monthly invoices backed up by thorough monthly reports. Monthly Management Reports IST provides a Monthly Management Report covering all aspects of IST s support services provided to each client. IST s Green Initiative: As sustainability becomes more and more important, IST is putting processes in place in order to help alleviate and conserve energy. As IST is a people company primarily providing labor services, IST focuses its sustainability initiatives on improving process and efficiency. As an added bonus, IST provides customized reports at no additional charge! Accountability Standards IST-Suite ensures no parcel, package or piece of certified mail is ever mis-sorted, mis-delivered or lost ever again. Not an Equipment Manufacturer Since we are independent from the pressures of equipment manufacturers and dealers, we can make objective recommendations for equipment for each customer s individual needs. 100% Staffing Guaranteed 30% of the IST work force is fully cross-trained and fills in for all scheduled and unscheduled absences of personnel. Easy

9 Accurate Shipment Tracking With IST s proprietary database management program we can account for every incoming and outgoing package or piece of certified mail. Error Free Mail Sorting IST uses proprietary voice recognition software and systems to provide fast, accurate mail sorting. Detailed Quality Control Procedures IST guarantees a 98% service satisfaction and will do whatever it takes to maintain that standard. Empowered Employees IST empowers and trains its on-site managers to make management decisions, but upper level support is always just a phone call away. Customer has direct cell phone and access to executives, including the President and CEO Continuous Improvement Our site employees are integrally involved in the development and installation of service improvement AND cost savings projects. I S T is Green... Proprietary Web-based Initiatives that convert reports, payroll, billing, PO s and HR files to paperless. Many of IST s forms have been converted to a digital format in order to conserve paper: IST provides paperless management reports. IST provides electronic copy job submission. IST provides paperless payroll systems. IST provides paperless Billing and Purchase Order systems. IST DocStor allows for digital filing of HR documents.

10 Compare our Technology Technology Providing efficient quality driven services IST-Suite the keystone to site operations management: Proprietary, Web-based FM Software used for managing all aspects of a site s daily operations. Voice Recognition in-bound Mail Sorting System Overnight Package Tracking and Signature capturing integrated with mail system. Electronic Copy Job Submission System IST has a team of researchers and developers working around the clock to both identify and create new technologies that enhance IST s service levels by increasing efficiency and ease of use. IST is committed to finding the best way to get the job done. We recognize that when we provide the best, most efficient and quality driven services, our customers are provided with the support they need to perform their essential business functions. IST provides our customers with the most comprehensive and technologically advanced FM management software in the industry. IST s IT and Operations departments have teamed together to create the proprietary, custom, Web-based software package, IST-Suite. IST-Suite is the keystone to IST s site operations management and provides IST s clients with the most efficient and cost effective processes in the industry. Free upgrades for the life of the contract! Comprehensive, web-based training program with video tutorials Precise employee time management systems Highly sophisticated, web-based work order request systems Large screen LCD displays for real time viewing of mail and copy progress Proprietary voice recognition system yielding 99.9% accuracy ratings On-demand, real-time reports via the web or in print Hand-held signature palm devices for increased accountability in package, mail and copy deliveries Quality

11 Advanced Automated meter reads with machine uptime and service call tracking Proprietary certified mail tracking systems Advanced software to order and track conference room, hoteling, kitchen and supply management activities End-User Database Service Copy Mail Unlike our competition, who use several 3rd party software systems to support their various service offerings, IST has created its own all-inclusive software system, IST-Suite, with our robust end-user database at the center. The end-user database communicates with all service modules of IST-Suite, no matter the combination of services IST is performing. If a change is made in one service area, that change is instantly replicated across all system platforms. The end-user database also tracks and consolidates reporting on all IST activity and provides this information in real-time via the web or in clear, easy to follow printed reports. New technologies that enhance service levels Web-based Conference Room Management System. Web-based Service Tracking able to track any type of equipment regardless of make or model. Web-based, automated realtime reporting system that eliminates human error. Customized and secure, client web portal with real-time data and report repository.

12 IST The Company With Passion Passionate Passionate, motivated & empowered employees IST only hires the best of the best and has created an internal culture that not only fosters hard work, but also encourages letting loose when the time is right. The following are just a few of IST s award winning HR programs designed to keep our employees happy and motivated: IST s yearly Employee Recognition Events. Blackman Bucks Auctions Empowerment Contests Local Site Outings Employee Recognition Events Fun Days Training Festivals Congratulatory Dinners Fun

13 Empowerment Wat ch th Nev e Game er B efor like e!! Win a!! Sony PSP 3000 On J a a ch nuar y 8 a t 40 nce to w h - 11th 1080 y in a p ne ou wi F the Blac lat-pane w Sony ll have kma n Bu l LCD H Bravia D cks auct TV in ion!! In the box: AC adapter AC Power Cord Battery pack Documentation Win One o rb $100 October 7th - 10th oth of The Gift Cards in April Bid to W ate ate ertrtifificic iftt Ce $5$03050GGif Its time to Pack your bags What Bags? e Th se Bags. o Go The Blackm an Bucks Auction A pril 8-11! se re You Go Whe Bid to win a black 5 piece Samsonite nested luggage set on April 8th - 11th IST's Blackman Bucks program is one of many of IST's HR initiatives that helps ensure that our employees stay motivated. With With a great attitude and hard work, IST employees can earn Blackman earn Blackman Bucks. Blackman Bucks can be redeemed quarterly for great prizes for great prizes like cruises, plasma TV s, computers and much more. In addition to In addition to quarterly auctions, IST conducts an end of the year Blackman Bucks Blowout for $2,000 cash!

14 Successful Successful Transition Seamless transition into outsourcing FM All implementations are unique for each new client. However, IST has put into place the process needed to implement new sites quickly and without stoppage in the client s current system. IST, alongside the client contact, will come up with a schedule of events. IST follows the following nine-step methodology to ensure a smooth and successful transition: Flexible Implementation: Since IST is completely flexible, we will be able to model our implementation around the needs of our clients. Implementation can be done in a few days or can take up to six weeks. It all depends on how the client needs us to implement their location. Put it Down in Writing - We build a sophisticated implementation manual of every step, every deadline, every piece of equipment. Assign a Senior Implementation Manager - This person will remain on-site throughout the entire implementation process. Have a Transition Period - A transition period that overlaps with the current operation ensures transparency to your end users. Have Weekly Meetings - Every week from the time you decide to go with IST, we get together with you to discuss progress and future action steps. Daily Communications - s and updates of each day s events and actions that have been completed. Choose The Staff - What kind of staff is necessary to meet your company s needs? Do we absorb your current employees or staff with our associates? Communicate With End Users - Because change can be unsettling, we inform all of your employees of the transition along with you. Measure Your Success - IST produces a 30-day evaluation report to Team demonstrate that we are exceeding your expectations. IT Implementation A member of IST s IT team comes on-site during the implementation to install and test our technology systems prior to going live.

15 Guaranteed Satisfaction IST Guarantees... Your costs will be drastically decreased. Your level of service will be drastically increased. You will suffer no loss of control because we listen to you and respond to your needs. If a package is lost, we replace it. If a print job is incorrect, we reprint it. If there s a problem, We fix it! We walk to our talk, and we will do what we say we are going to do, or don t pay us. It s a personal commitment to make sure that we are excellent from day one.

16 Atlanta, GA