MOVING FORWARD. Rail logistics simplified

Transcription

1 MOVING FORWARD Rail logistics simplified

2 The rail transport industry is more sophisticated than ever, requiring refined solutions to complex problems. GeoMetrix Rail Logistics has been developing rail fleet management software for 30 years, ensuring for our customers a wealth of industry knowledge and a depth of experience. GeoMetrix provides a host of solutions to your operational challenges. Our software applications will optimize your operations, improve efficiencies, increase productivity, reduce expenses and improve your profitability. Page 1 Page 2 Page 8 Page 10 Page 14 Page 16 Executive Message The GeoMetrix Advantage Getting Started Training on Track Staying on Track Keeping in Touch

3 Executive Message WELCOME ABOARD! Whether you lease, operate or rely on rail transportation to be successful, we will help you bring order to your fleet management. Jason Benedict, Vice President RAIL LOGISTICS IS COMPLEX. In fact, at times it can feel a bit overwhelming. To ensure your shipments are moving and your customers are happy, you need the ability to keep track of every car in your fleet at every step of its journey. It s a daunting task one that requires intricate technologies. Now that you are part of the GeoMetrix family, you can leave all of that to us! Our software tools will help you see your entire fleet with more ease and clarity. As we integrate our online management system with your company s current operations, the day-today tasks of monitoring railcar locations, arranging shipments and tracking your fleet performance will become second nature. We ll help you achieve this through our expert training, featuring 5 core competencies that will ensure a fast transition, regardless of your employees experience with the rail industry. Soon, anyone on your team will be able to track and analyze your supply chain at the click of a mouse, whether in your office or other locations. Our success at GeoMetrix Rail Logistics (GRL) stems from a deep understanding of rail logistics and a commitment to delivering tools which organize, simplify and present the information your company needs to bring order to your fleet management. We re looking forward to working with you and your team! Jim Benedict President, GeoMetrix Rail Logistics GEOMETRIX > MOVING FORWARD 1

4 GeoMetrix saves significant time every day by automating many routine tasks. 2 GEOMETRIX > MOVING FORWARD

5 The GeoMetrix Advantage YOUR PARTNER IN SUCCESS WE RE HERE TO HELP MAKE THE TRANSITION to GeoMetrix fast and simple think of us as being just down the hall, past the water cooler. The rapid implementation and total support that we offer is built on 5 core competencies: 1. Superior Systems 2. Deep Experience 3. Rapid Response 4. Team Approach 5. Software Customization (ECN) Superior Systems GeoMetrix is a comprehensive management system for all aspects of railcar operations; well beyond simple track and trace services that just monitor railcar locations. It is a single source for all railcar information and a powerful planning and operations management platform, empowering anyone in your organization who needs railcar data to: make sales and issue invoices serve customers arrange shipments audit railroad bills maintain railcars assess fleet performance allocate capital. GeoMetrix saves significant time every day by automating routine tasks and providing complete information in a single system. It streamlines and manages all day-to-day operations including: arranging shipments submitting railroad documentation tracking railcars managing rail yards notifying customers of delivery times. GeoMetrix also helps assess operating efficiency, identify optimum routes, execute plans and generate performance reports for management. The system affords completely flexible analysis and report structures that allow users to organize and present data any way they desire. TRANSITION TIP GeoMetrix can reduce your implementation cost of manual data input by electronically loading your information. Profitability data can be segmented in various ways, including entire fleets, sub fleets, geographic regions, supply terminals, specific products or individual customer accounts. GEOMETRIX > MOVING FORWARD 3

6 GeoMetrix has developed robust software tools designed to simplify the complex. 4 GEOMETRIX > MOVING FORWARD

7 The GeoMetrix Advantage Deep Experience After nearly 30 years of focusing exclusively on the delivery of rail fleet management solutions, the GeoMetrix team has developed deep experience in the deployment, maintenance and usability of robust software tools designed to simplify the complex. Every member of our support team has years of training on the technology and components used to build our software. This experience enables us to accurately provide you with the answers that keep your rail fleet management solutions running at peak performance. When you have a question, we have the right answer. Rapid Response Of course, you need the right answer (at the right time) and GeoMetrix Rail Logistics is organized to receive your queries by telephone or and provide immediate access to the resource required to address your issue. We understand that time is money, so we ve taken care to ensure that a rapid customer service response is an integral component of the total GeoMetrix package. GEOMETRIX > MOVING FORWARD 5

8 Our team can create custom interfaces and new features that further enhance your business operations. 6 GEOMETRIX > MOVING FORWARD

9 The GeoMetrix Advantage Team Approach The GeoMetrix Rail Logistics Management solution includes a support team that will help you optimize your rail fleet management. This team composed of highly-trained system administrators, professional software engineers and customer service specialists will work with your designated employees to become TRANSITION TIP We recommend assigning a single point person to your team to manage your initial integration into our system. familiar with your business operations and ensure that your organization is completely comfortable using the system. This integrated and highly-collaborative approach allows us to identify issues rapidly and to resolve them proactively, ensuring that your rail fleet management solutions deliver the highest usability and reliability possible. Software Customization (ECN) Although GeoMetrix is a powerful solution, many of our customers quickly identify additional opportunities to leverage the platform in a manner that is unique to their business. Our software designers deep industry knowledge allows us to create more tailored solutions to effectively manage your rail fleet. We will work with you to create custom interfaces and new features that enhance your business operations to provide the most effective platform from which to execute your rail fleet management decisions. GEOMETRIX > MOVING FORWARD 7

10 Getting Started PULLING TOGETHER We will guide you through the steps to set up and successfully launch your new GeoMetrix system. PLANNING THIS SETUP CAN TAKE A FEW hours to a few weeks, depending on the complexity of your rail fleet and the depth of use required of the GeoMetrix system. GeoMetrix will take the time to understand the dayto-day operations of your railcar fleet management and work with you to ensure the application meets your company s expectations and requirements. CLIENT NEEDS ANALYSIS SOLUTION CONTRACT CLIENT WELCOME & ORIENTATION ACQU OF D We familiarize ourselves with your company and its requirements in order to determine how Geometrix can best meet your specific challenges. With our analysis complete, we review with you our services and detail a plan to achieve your rail logistics goals. Customer relations are the key to our ongoing success. We work hard to make your transition to GeoMetrix a stress-free and positive experience. As a first step, we synchronize the GeoMetrix system w your tracking record railcar fleet, routes shipment history. 8 GEOMETRIX > MOVING FORWARD

11 We ll work with you on all planning and communication necessary to alleviate the stress of a new system implementation and ensure a positive experience. We ll identify your expectations and how we will meet them; communication is critical. We ll review your rail fleet operations, railcars and your specific needs for tracing railcars. We ll analyze your bill of lading requirements, including your routes, products and agents. We ll review your storage contracts and your railcar lease information. We ll gather data on your wells, batteries, terminals, trucking and oil companies, and transfer modes (for trans-loading customers). We ll discuss your current operational processes and how they will work with our dynamic tools. We ll talk about the types of issues that you are experiencing in your fleet operations. Experience has taught us that this initial investment of time promotes successful adoption and enduring value for our clients. ISITION ATA SYSTEM IMPLEMENTATION TRAINING & SUPPORT PERFORMANCE & VALUE ith s, and We work with your team to affect a logical and seamless activation of each GeoMetrix module. Letters of Authorization are registered with the railroads. Your team is trained on the GeoMetrix system. Ongoing support offers the immediate assistance of our highlytrained technical staff. What you do not measure, you cannot value. GeoMetrix drives your fleet optimization goals, improving efficiency, accuracy & productivity. GEOMETRIX > MOVING FORWARD 9

12 We provide training for the full range of users from operations to management. 10 GEOMETRIX > MOVING FORWARD

13 Training on Track LEARNING IN MOTION We start your training once all your data is loaded in the system and your railcars or shipments are on the move. This gives you the opportunity to see how the GeoMetrix system works as a whole. OUR INTRODUCTORY TRAINING SESSION will give your team a clear understanding of how GeoMetrix can assist in your day-today tasks. You will come away feeling comfortable using the system on their own and will know how to get in touch with us when they need support. We provide appropriate training for the full range of users from operations to management. Users training goals: a) Understand the GeoMetrix system features that assist new users in managing their fleet, b) Understand how to access the GeoMetrix customer support platform, c) Use GeoMetrix to acquire knowledge and skills necessary for each user to manage their company s fleet. Users learning objectives: a) Develop an understanding of how their data is collected and shown in the system, b) Develop a working knowledge of how to navigate through the system, c) Learn to setup necessary data, d) Learn to run and create custom reporting, e) Learn how to analyze data using GeoMetrix. GEOMETRIX > MOVING FORWARD 11

14 We ll provide on-going education to our customers of all new features and upgrades to the system. 12 GEOMETRIX > MOVING FORWARD

15 Training on Track Sessions usually last two to three hours for basic GeoMetrix training. At the end of the initial training period, the user will be clear on how the GeoMetrix system will assist in their day-to-day operations and will be comfortable continuing using the system on their own. Additional training is recommended to customers who use GeoMetrix to send out bills of lading or use the Yard management application. Training in these areas usually requires several half-day sessions or up to three days. We ll provide on-going education to our customers in the form of information updates or additional training to ensure that they are aware of all new features and upgrades to the system. Training Offerings a) In-house training either at the client site or at GeoMetrix headquarters in Calgary. b) Over the phone training c) Virtual training environment/webinar training learn from anywhere flexibility for our customers Run high quality training classes virtually on par with physical classroom delivery models d) Online tutorials GEOMETRIX > MOVING FORWARD 13

16 We stay in touch to ensure that the system is meeting client expectations. 14 GEOMETRIX > MOVING FORWARD

17 Staying on Track SIGNALS & MAINTENANCE We ll make every effort to ensure your organization gets the maximum benefit that GeoMetrix can provide to improve the effectiveness of your rail fleet management. AFTER INITIAL TRAINING AND USE OF THE system, we stay in touch periodically to ensure that GeoMetrix is adding value and meeting our clients expectations. Customers can call or anytime during our support hours to ask questions and provide feedback. We always welcome the opportunity to discuss enhancements and to share ideas about the products. Product Updates, which include minor enhancements and accumulated individual program corrections, are typically released three times a year. Issues will be evaluated by the impact they are having on your business, and will be flagged for action accordingly. Customers are advised as to the availability of technical personnel and problems of a critical nature will be given full priority. Problem Determination and Resolution is provided by our support centre staff, who are experts in all areas of our technology and applications. They will diagnose the source of your reported problems and help you to resolve them. Remote Diagnostics through GeoMetrix can be invaluable when gathering additional data related to reported problems or for validation of problems that can only be reproduced in the user environment. Monitoring utilities are available for this purpose. GEOMETRIX > MOVING FORWARD 15

18 Keeping in Touch OUR COMMITMENT The GeoMetrix Team is committed to your complete satisfaction and continuous systems improvement to meet the evolving needs of your business. Inquiries JIM BENEDICT Calgary, AB BOB GERARD Raleigh, NC Support Toll-Free: GEOMETRIX > MOVING FORWARD

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