Meeting Room Readiness

Transcription

1 Meeting Room Readiness Eliminate frustration caused by technical problems and user issues that occur during meetings, video conferences and presentations. Constant Connect by Cenero is a suite of managed services that identifies and resolves problems before meetings even start. A dedicated US-based support team provides help with any issues during a meeting and a detailed Analytics Portal lets you track performance and examine data to maximize your technology investment. It is critical that all of your systems function flawlessly for each and every meeting. We also realize that each company has different support needs based on system types, internal support structure and usage patterns. Therefore, we offer various levels of maintenance and support to meet the specific needs of your organization.

2 Start Meetings On Time, Every Time Constant Connect is a suite of managed services that provides the ultimate support for all of your audio visual and video conferencing systems. The suite includes Proactive Services, Reactive Services and RoomCheck - all available separately or as a combined solution. All services include an Analytics Portal, an online dashboard of detailed information on system performance, room usage, inventory mangagement and service calls to help you make more informed business decisions. Our AV Staffing solution manages all aspects of acquiring, hiring and training technical experts to support complex conferencing technology.

3 Proactive System and Network Monitoring: Real time facility-wide monitoring of all AV systems and networks. Nightly Remote System Testing: Remote closed-loop testing turns on and exercises each device to ensure room uptime. Real Time Diagnosis and Repair: Diagnosis and repair of all AV issues to keep systems up and running. Remote Meeting Management: Remotely managed meetings with live technical support to launch and monitor calls, fix issues, and perform pre-meeting testing of audio, video and AV equipment. Remote System Re-Commissioning: Remote testing and re-commissioning of AV on a periodic basis. Call/Resource Scheduling: Online and live assistance to schedule point-to-point and multi-point calls. Reactive Dedicated Live Support: Dedicated 24-hour help desk phone and video support is provided by Tier 3 US-based certified engineers. Service Ticket Tracking: Summary reports of all service calls provided via a web-based portal to help with infrastructure purchasing decisions. Manufacturer Warranty Support: Assistance with all manufacturer warranties to help you get the most from your valuable technology. Firmware and Software Upgrades: Upgrades to the latest major revision to ensure current technology. On-Site Support: Qualified engineers can provide on-site visits for high-priority service issues.

4 The Constant Connect Advantage Managed Services with Closed-Loop Testing Many services claim to monitor and manage all aspects of audio visual and conferencing systems, but really only monitor video conferencing endpoints. Only Constant Connect can truly monitor, manage, test and re-commission the entire audio visual and conferencing enterprise. Remote closed-loop tests turn on and exercise every device in a conference room for increased room uptime, so every meeting can start on time without issues.

5 Help at the Touch of a Button Quickly get help with any issue from tier three service engineers available immediately via phone or video at the touch of a button. Meeting delays equate to lost productivity. Our on-demand technical support engineers are skilled and certified in all major areas of audio, video and conferencing products and systems. The Constant Connect Advantage Detailed Analytics. A comprehensive online database details user trends and service calls. This helps you plan for future requirements, easily alleviate frequent issues and clearly understand how employees are using your technology. Experience & Commitment. With extensive experience designing, installing, managing, programming and supporting audio visual and conferencing systems for corporate enterprises, Constant Connect Managed Services have been successfully deployed worldwide for a variety of companies, universities and healthcare facilities.

6 Proactive Nightly Re-Commissioning & Daily Monitoring One of Constant Connect s most important features is its ability to remotely and automatically test and monitor critical functions of an audio visual system. While most other service plans are strictly reactive - the support only starts once you have a problem - these tests add critical proactive and preemptive capabilities to help thoroughly evaluate the functional state of any audio visual system, catching system issues before they become problems. Our Proactive testing and monitoring modules include: Audio System Test Audio Conferencing System Test Video Conferencing System Test Projections System Test Projector Lamp & Filter Test Device Connectivity Test Component Battery Monitoring Temperature Monitoring Device Connectivity Monitoring Network Connectivity Monitoring System Activity Status Monitoring Analytics Reporting When the tests are completed, a record of the tests is automatically created to store the results. If the audio visual system passes all of the tests, no further action is taken and the test record is closed. If one or more of the tests fail, a Service Call Ticket is created. New Service Call Tickets are continuously reviewed by Cenero s Service Engineering Team. The Service Team then takes appropriate action, including notifying the client, to remedy the problem. Monthly reports are sent to all Cenero Constant Connect clients showing key system metrics and detailing all test records and service calls.

7 Analytics System Performance Reports: Nightly test results for every device in every room to prevent problems ahead of time. Room Usage and Analysis: Detailed reports on room usage and function to get the most value from your technology investment. Inventory Tracking: Tracking of all AV equipment for improved cost of ownership. It is not sustainable to manage a 24/7 facility that holds 56 classrooms and 14 conference rooms in-house. No organization has the manpower to check every device, predict possible failures and alter the physical appearance of complex rooms while not in use. Cenero s Constant Connect gives us an incredible advantage to not only guarantee 100% uptime for the vast number of constituents we serve, but to also make informed buying decisions moving forward. Senior IT Director, The Wharton School

8 RoomCheck 100% Room Readiness RoomCheck offers a tablet-driven tool for manual inspections and hands on testing to track and monitor AV system performance of meeting rooms. Test data and inspection results provide real-time analysis of system issues, availability and functionality. Web-based Application: An on-site resource can track and monitor individual conference room systems with an easy-to-use tablet application. Manual Checklists: Confirm all aspects of your complex meeting room functionality including AV conferencing equipment, battery and bulb confirmation and physical room requirements such as wastebaskets, supplies, etc. Room Tests and Tasks: Tests and tasks can be scheduled on an ongoing or ad-hoc basis and can be assigned to rooms and/or an on-site resource. Test Templates: Individual and group test templates are available based on room classifications. Customized Tests: Customized tests can be created based on your organization s specific requirements. Automatic Service Tickets: Failed room checks automatically generate service tickets for a quick resolution. Instant Reports: Reports are generated immediately illustrating which rooms are functional and what needs to be repaired or maintained. Historical Data: Cumulative data allows for predictive preventative maintenance.

9 Staffing Acquiring, training and managing AV personnel is labor intensive and can distract you from your everyday responsibilities. With our in-depth industry knowledge, we are able to identify, retain and mentor best-in-class AV professionals, offering you a reliable, cost-effective work solution. Industry Knowledge: On-site staff will be proficient in all audio visual and conferencing technologies. You do not need to incur costs to have your staff acquire certifications for your AV equipment, Cenero experts already have the knowledge to support your entire complex infrastructure. Targeted Expertise: Your IT team needs to focus on all aspects of your business from computers to phone systems to network availability. Complimenting your IT team with technicians who specialize in AV means you no longer have to make service calls and wait for problems to be resolved. Your important meetings will be up and running right away, providing a high degree of adoption, system availability and an improved user experience. Managed Personnel: We manage all aspects of the recruitment, screening and hiring, human resources, management, replacement, training and certification of personnel. Cenero trains technicians to work directly at a client s facility providing meeting and event support, preventative maintenance and AV desk support. Global Team: Our AV technicians, operators and meeting support specialists are an extension of the Cenero team. Backed by a global knowledge base, corporate training program and the expertise of multiple teams, our on-site staff can readily tap into any skill set globally from engineering through to quality control to ensure you receive superior support.

10 About Cenero Cenero is a service-focused audio visual, unified communications and IT solutions provider. With extensive knowledge of the most advanced collaboration and audio visual technologies, the company s goal is to deliver programs that improve communication and drive efficiency throughout an organization. Cenero provides systems design installation, managed services, cloud-based video solutions and event services for large corporations, universities and healthcare facilities. Offering complete support for audio visual and conferencing systems, Constant Connect by Cenero is a remote managed service that assures high-availability room readiness for all systems inside high-profile meeting rooms. Intelligent Integration Cenero was an excellent partner, they truly thought of everything from essential elements for high-profile meeting rooms like video systems and device connectivity to developing easy-to-use solutions that would encourage usage. We knew that Cenero would expertly handle all aspects of the process, giving us one less thing to worry about and letting us focus on other key initiatives. Audio Visual / Unified Communications / Managed Services / Show Solutions info@cenero.com