PROMOTIONAL SUMMARIES

Transcription

1 COMCAST BUSINESS CLASS PROMOTIONAL SUMMARIES PARTNER FEBRUARY 2013

2 Front Pocket Promotions (SMB) Double Play and Triple Play with $10 on Business Class Voice Lines ($29.95 Lines 1-3) and $10 on Business Class Internet Starter, Premium or Deluxe 50 Business Class Internet and Business Class Voice. Full Featured Lines 1-3 for $39.95, discounted $10 for a promotional rate of $29.95 plus 1 of Starter ($69.95), Premium ($109.95) or Deluxe 50 (199.95) with a $10 discount on for resultant prices of Starter $59.95, Premium $99.95 and Deluxe 50 $ Business Class Internet Starter, Premium or Deluxe 50 Only Minimum 1 Full Featured Business Class Voice Line Business Class TV required if a triple play $10 on Full Featured Business Class Voice Lines ($29.95 Lines 1-3) in a Double or Triple Play Business Class Internet and Business Class Voice. Full Featured Lines 1-3 for $39.95, discounted $10 for a promotional rate of $29.95 Minimum Starter Business Class Internet Minimum 1 Full Featured Business Class Voice Line Business Class TV required if a triple play $10 on Business Class Internet Starter, Premium and Deluxe 50 in a Double or Triple Play Double Play package of Business Class Internet and Business Class Voice. $10 discount on Business Class Internet Starter, Premium and Deluxe 50. Business Class Internet: Starter, Premium and Deluxe 50 Only Minimum 1 Full Featured Business Class Voice Line Business Class TV required if a triple play 3 MONTHS FREE BUSINESS CLASS VOICE 3 Months waiver of Business Class Voice (), up to 3 lines, with purchase of a triple play package. Triple play package minimum is Premium Business Class Internet, Business Class TV and 1 Business Class Voice Full Featured line. $10 on Business Class Internet Premium and Deluxe 50 Only Minimum Premium Business Class Internet Business Class TV Minimum 1 Full Featured Business Class Voice Line 2

3 Front Pocket Promotions (SMB, continued) $99.85 Double Play Northeast Only $99.85 Double Play of Starter Business Class Internet and 2 Full Featured Business Class Voice Lines. Bundle includes a $30 discount for original term off Starter Business Class Internet, $10 discount off Business Class Voice Full Featured Lines 1 and 2 for discounted price of $29.95 each. Additional Business Class Voice lines can be added: $10 discount off Business Class Voice FF Line 3 for discounted price of $ Lines 4+ at rate card of $24.95 each. PUBLIC VIEW BUSINESS CLASS TV SPORTS AND ENTERTAINMENT DELUXE (BR5) - $80 DISCOUNT $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card price of $ when purchased with either Business Class Internet Starter or higher And/Or minimum 1 Business Class Voice Full Featured Line. $10 on Business Class Internet Starter, Premium and Deluxe 50 50/10 2- LINE DOUBLE PLAY (DP) FOR $ Business Class Internet DELUXE AT OVER HALF OFF. PLUS A SINGLE PLAY OPTION FOR $88.95 NORTHEAST DIVISION available in PA, NJ, MD, DE, VA and Boston (Excludes Western New England) Deluxe 50 at the discounted rate of $88.95 (a $111 discount off rate card) for 24 months, 1 Full featured Business Class Voice Line at the discounted rate of $29.95 and a Basic Voice line included at no additional charge. Single Play option of Deluxe 50 at the discounted rate of $88.95 (a $111 discount off rate card) 3

4 PRI Front Pocket Promotions BUSINESS CLASS TRUNKS PRI AND BUSINESS CLASS INTERNET BUNDLES (WITH $10 DISCOUNT ON PREMIUM AND DELUXE 50) Bundle package of Business Class Trunks PRI and Business Class Internet. $10 discount on Premium and Deluxe 50 Back Pocket Offer Stacking Options Standard Installation Waived 1 or 2 Months PRI Waived 1 or 2 Months PRI Waived + Standard Installation Waived 2 Ports PRI Standalone Multi PRI with purchase of 2 Full, 2 Fractional or 1 Full/ 1 Fractional. BUSINESS CLASS TRUNKS PRI BUNDLED WITH $10 WAIVER ON FULL FEATURED BUSINESS CLASS VOICE LINES 1-3 ($29.95 ) Bundle package of Business Class Trunks PRI and $10 on Full Featured Business Class Voice, Lines 1-3 for discounted rate of $29.95 each. $10 on Full Featured Lines 1-3 Stacking Options Business Class Internet ($10 discount on Premium and Deluxe 50) Standard Installation Waived 1 or 2 Months PRI Waived (See 1 or 2 Months PRI Waived Promo Summary for details) Back Pocket Promotions 1 OR 2 MONTHS BUSINESS CLASS TRUNKS PRI WAIVED 1 or 2 months Business Class Trunks PRI Waived. Standalone PRI or bundled with and/ or. Stacking Options: Business Class Internet ($10 discount on Premium and Deluxe 50) $10 on Full Featured Lines 1-3 ($29.95 ) Standard Installation Waived BACK POCKET OFFER: $100 OFF 1ST FULL BUSINESS CLASS TRUNK PRI OR $50 OFF 1ST FRACTIONAL BUSINESS CLASS TRUNK PRI $100 PRI discount on 1st Full PRI or $50 PRI discount on 1st Fractional PRI. Stacking Options Business Class Internet ($10 discount on Premium and Deluxe 50) $10 on Full Featured Lines 1-3 ($29.95 ) Standard Installation Waived 4

5 Double Play and Triple Play with $10 on Business Class Voice Lines ($29.95 Lines 1-3) and $10 on Business Class Internet Starter, Premium or Deluxe 50 The Marketing Strategy Speeds (Starter and Premium) and Prices (Starter, Premium, Deluxe50) are increasing for new acquisition - only customers, or double- play of data/tv. To remain competitive in data/voice double- plays or triple plays, a $10 discount to data is being applied to leave these total package prices in line with competitive offerings. Double Play package of Business Class Internet and Business Class Voice. Full Featured Lines 1-3 for $39.95, discounted $10 for a promotional rate of $29.95 plus 1 of Starter Internet($69.95), Premium Internet($109.95) or Deluxe 50 Internet(199.95) with a $10 discount on for resultant prices of Starter $59.95, Premium $99.95 and Deluxe 50 $ Internet Starter, Premium or Deluxe 50 Only - Minimum 1 Full Featured Line Triple Play - Requires Business Class TV TIMING LAUNCH DATE: 11/15/2012 EXPIRATION DATE: 3/31/2013 AVAILABILITY DIVISION: All REGIONS: All SALES CHANNELS: BAE, BSR, OBSR, OTM (Vendor),EAE, Partner, National, Retention NEW ACQUISITION BUSINESS RULES Minimum 2 year term required Double Play Required: Minimum Starter Business Class Internet Required Minimum 1 Full Featured Business Class Voice Line Required Triple Play requires Business Class TV New Acquisition Only Can be stacked with Standard Installation Waiver, compensable revenue adjustments may apply Full featured Business Class Voice Lines 1-3 only are discounted; Lines 4+ at rate card of $24.95 each $10 on Starter, Premium and Deluxe 50 Rolls to Rate at end of Original Term E- rate customers and courtesy accounts excluded Rate Promo # of Lines Rate Rate Promo BCTV BCTV Promo TOTAL 1 $39.95 $39.95 ($10) $29.95 ($20) $94.85 Starter $69.95 ($10) $ $39.95 $79.90 ($20) $59.90 ($30) $ $ $39.95 $ ($30) $89.85 ($40) $ Basic (C0) 4 $24.95 $ NA $ ($40) $ $39.95 $39.95 ($10) $29.95 ($20) $ Premium $ ($10) $ $39.95 $79.90 ($20) $59.90 ($30) $ $ $39.95 $ ($30) $89.85 ($40) $ Basic (C0) 4 $24.95 $ NA $ ($40) $ $39.95 $39.95 ($10) $29.95 ($20) $ Deluxe 50 $ ($10) $ $39.95 $79.90 ($20) $59.90 ($30) $ $ $39.95 $ ($30) $89.85 ($40) $ Basic (C0) 4 $24.95 $ NA $ ($40) $

6 Double Play and Triple Play with $10 on Business Class Voice Lines ($29.95 Lines 1-3) and $10 on Starter, Premium or Deluxe 50 DOUBLE PLAY WORKBENCH OFFER CODES (For Starter, Premium and Deluxe 50 ) Starter, and 2 yr terms WORKBENCH OFFER CODE: $89.90 DP 2yr: Starter, Dbl Play: Starter $69.95, $10 discount ($59.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term, roll to rate card. Lines 4+ $ Dbl Play Data/Voice & 2yr terms rqrd. Taxes/usage/fees/cpe extra. Starter, and 3 yr terms WORKBENCH OFFER CODE: $89.90 DP 3yr: Starter, Dbl Play: Starter $69.95, $10 discount ($59.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term, roll to rate card. Lines 4+ $ Dbl Play Data/Voice & 3yr terms rqrd. Taxes/usage/fees/cpe extra. Premium, and 2 yr terms WORKBENCH OFFER CODE: DP 2yr: $29.95 Voice and Premium Dbl Play: Premium $109.95, $10 discount ($99.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term, roll to rate card. Lines 4+ $ Dbl Play Data/Voice & 2yr terms rqrd. Taxes/usage/fees/cpe extra. Premium, and 3 yr terms WORKBENCH OFFER CODE: DP 3yr: $29.95 Voice and Premium Dbl Play: Premium $109.95, $10 discount ($99.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term, roll to rate card. Lines 4+ $ Dbl Play Data/Voice & 3yr terms rqrd. Taxes/usage/fees/cpe extra. Deluxe 50, and 2 yr terms WORKBENCH OFFER CODE: DP 2yr: $29.95 Voice and Deluxe 50 Dbl Play: Deluxe50 $199.95, $10 discount ($189.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term, roll to rate card. Lines 4+ $ Dbl Play Data/Voice & 2yr terms rqrd. Taxes/usage/fees/cpe extra. Deluxe 50, and 3 yr terms WORKBENCH OFFER CODE: DP 3yr: $29.95 Voice and Deluxe 50 Dbl Play: Deluxe50 $199.95, $10 discount ($189.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term, roll to rate card. Lines 4+ $ Dbl Play Data/Voice & 3yr terms rqrd. Taxes/usage/fees/cpe extra. DOUBLE PLAY STACKED WITH STANDARD INSTALLATION WAIVER Install Waiver: Minimum 2 Product/ Minimum 2 Year Term WORKBENCH OFFER CODE: Select Appropriate Code from Above WORKBENCH PROMO CODE: BPOInstallWaiver2/2 PROMO DESCRIPTION: Standard Installation waiver for purchase of 2 or more products of Business Class Internet, Business Class Voice and Business Class TV when contracted for 2 or more years. These codes will be entered in the Package Name and Package Description Section This code will be entered in the Promotional Code and General Special Instruction Section 6

7 Double Play and Triple Play with $10 on Business Class Voice Lines ($29.95 Lines 1-3) and $10 on Starter, Premium or Deluxe 50 TRIPLE PLAY WORKBENCH OFFER CODES (For Starter, Premium and Deluxe 50 ) Starter, BCTV, and 2 yr terms WORKBENCH OFFER CODE: $94.85 TP 2yr: Starter,, BCTV Trpl Play: Starter $69.95, $10 discount ($59.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term, roll to rate card. Lines 4+ $ Trpl Play w BCTV & 2yr terms rqrd. BCTV at rate card. Taxes/usage/fees/cpe extra. Starter, BCTV, and 3 yr terms WORKBENCH OFFER CODE: $94.85 TP 3yr: Starter,, BCTV Trpl Play: Starter $69.95, $10 discount ($59.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term, roll to rate card. Lines 4+ $ Trpl Play w BCTV & 3yr terms rqrd. BCTV at rate card. Taxes/usage/fees/cpe extra. Premium, BCTV, and 2 yr terms WORKBENCH OFFER CODE: TP 2yr: $29.95 Voice, Premium and BCTV Trpl Play: Premium $109.95, $10 discount ($99.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term, roll to rate card. Lines 4+ $ Trpl Play w BCTV & 2yr terms rqrd. BCTV at rate card. Taxes/usage/fees/cpe extra. Premium, BCTV, and 3 yr terms WORKBENCH OFFER CODE: TP 3yr: $29.95 Voice, Premium and BCTV Trpl Play: Premium $109.95, $10 discount ($99.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term, roll to rate card. Lines 4+ $ Trpl Play w BCTV & 3yr terms rqrd. BCTV at rate card. Taxes/usage/fees/cpe extra. Deluxe 50, BCTV, and 2 yr terms WORKBENCH OFFER CODE: TP 2yr: $29.95 Voice, Deluxe 50, and BCTV Trpl Play: Deluxe50 $199.95, $10 discount ($189.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term,roll to rate card. Lines 4+ $ Trpl Play w BCTV & 2yr terms rqrd. BCTV at rate card. Taxes/usage/fees/cpe extra. Deluxe 50, BCTV, and 3 yr terms WORKBENCH OFFER CODE: TP 3yr: $29.95 Voice, Deluxe 50, and BCTV Trpl Play: Deluxe50 $199.95, $10 discount ($189.95), 1-3 $39.95, $10 discount/line ($29.95/line) original contract term,roll to rate card. Lines 4+ $ Trpl Play w BCTV & 3yr terms rqrd. BCTV at rate card. Taxes/usage/fees/cpe extra. TRIPLE PLAY STACKED WITH STANDARD INSTALLATION WAIVER Install Waiver: 3 Product/ 3 Year Term WORKBENCH OFFER CODE: Select Appropriate Code from Above WORKBENCH PROMO CODE: BPOInstallWaiver3/3 PROMO DESCRIPTION: Standard Installation waiver for purchase of 3 products (Business Class Internet, Business Class Voice and Business Class TV Private or Public View) when contracted for 3 years. These codes will be entered in the Package Name and Package Description Section This code will be entered in the Promotional Code and General Special Instruction Section 7

8 $10 on Full Featured Business Class Voice Lines ($29.95 Lines 1-3) in a Double or Triple Play Double Play package of Business Class Internet and Business Class Voice. Business Class Voice Full Featured Lines 1-3 for $39.95, discounted $10 for a promotional rate of $ Minimum Starter Business Class Internet - Minimum 1 Full Featured Business Class Voice Line Triple Play package Business Class Internet, Business Class TV and Business Class Voice. Full Featured Lines 1-3 for $39.95, discounted $10 for a promotional rate of $ Minimum Starter Business Class Internet - Minimum Business Class TV - Minimum 1 Full Featured Business Class Voice Line TIMING LAUNCH DATE: 11/15/2012 EXPIRATION DATE: 3/31/2013 AVAILABILITY DIVISION: All REGIONS: All SALES CHANNELS: BAE, BSR, OBSR, OTM (Vendor),EAE, Partner, National, Retention NEW ACQUISITION BUSINESS RULES Minimum 2 year term required Double Play Required: Minimum Starter Business Class Internet Required Minimum 1 Full Featured Business Class Voice Line Required New Acquisition Only Can be stacked with Standard Installation Waiver, compensable revenue adjustments may apply Full featured Business Class Voice Lines 1-3 only are discounted; Lines 4+ at rate card of $24.95 each Rolls to Rate at end of Original Term E- rate customers and courtesy accounts excluded # of FF Lines Rate Rate Promo 1 $39.95 $39.95 ($10) $ $39.95 $79.90 ($20) $ $39.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $ $24.95 $ ($30) $

9 $10 on Full Featured Business Class Voice Lines ($29.95 Lines 1-3) in a Double or Triple Play Rate Promo Discou nt # of Lines Rate Rate Promo Discoun t Double Play TOTAL BCTV BCTV Rate Triple Play TOTAL 1 $39.95 $39.95 ($10) $29.95 $99.90 $ Starter $69.95 NA $ $39.95 $79.90 ($20) $59.90 $ $ $39.95 $ ($30) $89.85 $ $ $24.95 $ ($30) $ $ $ $39.95 $39.95 ($10) $29.95 $ $ Premium Deluxe 50 $ NA $ $ NA $ $39.95 $79.90 ($20) $59.90 $ $ $39.95 $ ($30) $89.85 $ $ $24.95 $ ($30) $ $ $ $ $39.95 $39.95 ($10) $29.95 $ $ $39.95 $79.90 ($20) $59.90 $ $ $39.95 $ ($30) $89.85 $ $ $24.95 $ ($30) $ $ $ Basic (C0) 1 $39.95 $39.95 ($10) $29.95 $ $ Deluxe 100 $ NA $ $39.95 $79.90 ($20) $59.90 $ $ $39.95 $ ($30) $89.85 $ $ $24.95 $ ($30) $ $ $

10 $10 on Full Featured Business Class Voice Lines ($29.95 Lines 1-3) in a Double or Triple Play WORKBENCH PROMO CODES + WORKBENCH PROMO CODE: +$29.95 PROMO DESCRIPTION: Business Class Voice Full Featured Lines 1-3, $10 for discounted of $29.95 each. Lines 4+ at rate card price of $24.95 each. Business Class Internet Starter or higher required. Business Class TV can be added at rate card. Minimum 2 yr term required. discount rolls to rate card at end of original term. Taxes, Usage, Fees, CPE are extra. BCTV + WORKBENCH PROMO CODE: BCTV+$29.95 PROMO DESCRIPTION: Business Class Voice Full Featured Lines 1-3, $10 for discounted of $29.95 each. Lines 4+ at rate card price of $24.95 each. Business Class Private View C0 or higher or Public View BR0 or higher required. Minimum 2 yr term required. discount rolls to rate card at end of original term. Taxes, Usage, Fees, CPE are extra. STACKED WITH STANDARD INSTALLATION WAIVER BACK POCKET PROMO 2 Product/ 2 Year Term ( + ) WORKBENCH PROMO CODE: +$29.95_WVI PROMO DESCRIPTION: Business Class Voice Full Featured Lines 1-3, $10 for discounted of $29.95 each. Lines 4+ at rate card price of $24.95 each. Business Class Internet Starter or higher required. Business Class TV can be added at rate card. Standard Installation Waived. Minimum 2 yr term required. discount rolls to rate card at end of original term. Taxes, Usage, Fees, CPE are extra. 3 Product/ 3 Year Term (West Division Only) WORKBENCH PROMO CODE: +$29.95_WVI3 PROMO DESCRIPTION: Business Class Voice Full Featured Lines 1-3, $10 for discounted of $29.95 each. Lines 4+ at rate card price of $24.95 each. Triple play of, Business Class Internet Starter or higher and Business Class TV required. 3 yr term required. discount rolls to rate card at end of original term. Taxes, Usage, Fees, CPE are extra. 2 Product/ 2 Year Term (BCTV + ) WORKBENCH PROMO CODE: BCTV+$29.95_WVI PROMO DESCRIPTION: Business Class Voice Full Featured Lines 1-3, $10 for discounted of $29.95 each. Lines 4+ at rate card price of $24.95 each. Business Class Private View C0 or higher or Public View BR0 or higher required. Standard Installation Waived. Minimum 2 yr term required. discount rolls to rate card at end of original term. Taxes, Usage, Fees, CPE are extra. These codes will be entered in the Package Name and Package Description Section This code will be entered in the Promotional Code and General Special Instruction Section 10

11 $10 on Business Class Internet Starter, Premium and Deluxe 50 in a Double or Triple Play The Marketing Strategy Speeds (Starter and Premium) and Prices (Starter, Premium, Deluxe50) are increasing for new acquisition - only customers, or double- play of data/tv. To remain competitive in data/voice double- plays or triple plays, a $10 discount to data is being applied to leave these total package prices in line with competitive offerings. Double Play package of Business Class Internet and Business Class Voice. $10 discount on Business Class Internet Starter, Premium and Deluxe Business Class Internet: Starter, Premium and Deluxe 50 Only - Minimum 1 Full Featured Business Class Voice Line Triple Play package of Business Class Internet, Business Class TV and Business Class Voice. $10 discount on Business Class Internet Starter, Premium and Deluxe Business Class Internet: Starter, Premium and Deluxe 50 Only - Minimum Business Class TV - Minimum 1 Full Featured Business Class Voice Line TIMING LAUNCH DATE: 11/15/2012 EXPIRATION DATE: 3/31/2013 DOUBLE PLAY NEW ACQUISITION BUSINESS RULES Minimum 2 year term required New Acquisition Only E- rate customers and courtesy accounts excluded Can be stacked with Standard Installation Waiver $10 on Starter, Premium and Deluxe 50 Only Rolls to Rate at end of Original Term Minimum 1 Full Featured Business Class Voice Line Required at Rate TRIPLE PLAY NEW ACQUISITION BUSINESS RULES Minimum 2 year term required New Acquisition Only E- rate customers and courtesy accounts excluded Can be stacked with Standard Installation Waiver $10 on Starter, Premium and Deluxe 50 Only Rolls to Rate at end of Original Term Minimum 1 Full Featured Business Class Voice Line Required at Rate Minimum Business Class TV required at Rate AVAILABILITY DIVISION: All REGIONS: All SALES CHANNELS: BAE, BSR, OBSR, OTM (Vendor),EAE, Partner, National, Retention 11

12 $10 on Business Class Internet Starter, Premium and Deluxe 50 in a Double or Triple Play Rate # of Promo Lines Rate Rate Promo Double Play TOTAL BCTV BCTV Rate Triple Play TOTAL 1 $39.95 $39.95 ($10) $99.90 $ Starter $69.95 ($10) $ $39.95 $79.90 ($10) $ $ $39.95 $ ($10) $ $ $24.95 $ ($10) $ $ $39.95 $39.95 ($10) $ $ Premium $ ($10) $ $39.95 $79.90 ($10) $ $ $ $39.95 $ ($10) $ $ Basic (C0) 4 $24.95 $ ($10) $ $ $39.95 $39.95 ($10) $ $ Deluxe 50 $ ($10) $ $39.95 $79.90 ($10) $ $ $39.95 $ ($10) $ $ $24.95 $ ($10) $ $ WORKBENCH PROMO CODES (For Starter, Premium and Deluxe 50 ) WORKBENCH PROMO CODE: - $10+ PROMO DESCRIPTION: $10 discount on Starter, Premium or Deluxe 50 with purchase of minimum 1 Full Featured Line. BCTV can be added at rate card pricing. rolls to rate card at end of original term. Minimum 2 year term required. Taxes, usage, Fees, CPE are extra. All codes will be entered in the Promotional Code and General Special Instruction Section STACKED WITH STANDARD INSTALLATION WAIVER BACK POCKET PROMO 2+ Product/ 2 Year Term WORKBENCH PROMO CODE: - $10+_WVI PROMO DESCRIPTION: $10 discount on Starter, Premium or Deluxe 50 with purchase of minimum 1 Full Featured Line. BCTV can be added at rate card pricing. Standard Installation waived. rolls to rate card at end of original term. Minimum 2 year term required. Taxes, usage, Fees, CPE are extra. 3 Product/ 3 Year Term (West Division Only) WORKBENCH PROMO CODE: - $10+_WVI3 PROMO DESCRIPTION: $10 discount on Starter, Premium or Deluxe 50 with purchase of minimum 1 Full Featured Line and BCTV at rate card pricing. Standard Installation waived. rolls to rate card at end of original term. 3 year term required. Taxes, usage, Fees, CPE are extra. 12

13 3 MONTHS FREE BUSINESS CLASS VOICE Front Pocket Offer The Marketing Strategy To help increase voice sell- in as well as higher tiered, this promotion is designed as to be an eye catcher to get prospects to call in and find out how they can get free voice service. FRONT POCKET 3 Months waiver of Business Class Voice (), up to 3 lines, with purchase of a triple play package. Triple play package minimum is Premium Business Class Internet, Business Class TV and 1 Business Class Voice Full Featured line. $10 on Business Class InternetPremium and Deluxe 50 Only Minimum Premium Business Class Internet Business Class TV required Minimum 1 Full Featured Business Class Voice Line TIMING LAUNCH DATE: 11/15/2012 EXPIRATION DATE: 2/28/2013 FRONT POCKET NEW ACQUISITION BUSINESS RULES Minimum 3 yr term required Triple Play Required Business Class Internet Minimum: Premium Business Class Voice Minimum: 1 Full Featured Line Business Class TV $10 on Business Class Internet Premium and Deluxe 50 New Acquisition Only Can be stacked with Standard Installation Waiver, compensable revenue adjustments may apply Business Class Voice Full Featured rates rolls to $39.95 in month 4 Only Lines 1-3 are eligible for the waiver Basic Line eligible as well if purchased with Full Featured and part of lines 1-3 E- rate customers and courtesy accounts excluded STACKED WITH STANDARD INSTALLATION WAIVER Triple Play: Premium and D50 with Install Waived WORKBENCH PROMO CODE : TP_3MonthsFree_- $10_WVI3 PROMO DESCRIPTION: 3 Months Waiver of Business Class Voice with 3 Play purchase of Business Class Internet, Business Class TV, & minimum 1 Full Featured line.$10 off Premium or Deluxe 50.Standard Install Waived.3 yr term required.only Lines 1-3 are eligible for waiver.lines 1-3 can be Full Featured or Basic lines,1st line must be Full Featured.Full Featured rate rolls to $39.95 in month 4; $24.95 if a Basic Line. is for original contract term.taxes,usage&fees are extra AVAILABILITY DIVISION: ALL REGIONS: ALL SALES CHANNELS: BAE, BSR, OBSR, OTM (Vendor), Agent, EAE, National Accounts FRONT POCKET WORKBENCH PROMO CODES Front Pocket Triple Play: Premium and D50 w/ $10 WORKBENCH PROMO CODE: TP_3MonthsFree_- $10 PROMO DESCRIPTION: 3 Months Waiver of Business Class Voice with 3 Play purchase of Business Class Internet, Business Class TV, and minimum 1 Full Featured line. $10 off of Premium or Deluxe yr term required.only Lines 1-3 are eligible for waiver.lines 1-3 can be Full Featured or Basic lines,1st line must be Full Featured.Full Featured rate rolls to $39.95 in month 4 or $24.95 if a Basic Line. is for original contract term. Taxes,usage&Fees are extra Front Pocket Triple Play: Premium and D50/ D100/ D100+ WORKBENCH PROMO CODE: TP_3MonthsFree PROMO DESCRIPTION: 3 Months Waiver of Business Class Voice with 3 Play purchase of Business Class Internet, Business Class TV, and minimum 1 Full Featured line. Premium or higher required. 3 yr term required.only Lines 1-3 are eligible for waiver.lines 1-3 can be Full Featured or Basic lines,1st line must be Full Featured.Full Featured rate rolls to $39.95 in month 4 or $24.95 if a Basic Line. Taxes,usage&Fees are extra Triple Play: Premium/ D50/ D100/ D100+ with Install Waived WORKBENCH PROMO CODE: TP_3MonthsFree_WVI3 PROMO DESCRIPTION : 3 Months Waiver of Business Class Voice with 3 Play purchase of Business Class Internet, Business Class TV, and minimum 1 Full Featured line. Premium or higher required. Standard Installation Waived. 3 yr term required.only Lines 1-3 are eligible for waiver.lines 1-3 can be Full Featured or Basic lines,1st line must be Full Featured.Full Featured rate rolls to $39.95 in month 4 or $24.95 if a Basic Line. Taxes,usage&Fees are FOR INTERNAL AND CSPP USE ONLY. NOT TO BE DISTRIBUTED TO THE GENERAL extra PUBLIC OR SHARED WITH CUSTOMERS 13

14 NE Division- wide: $ line Starter Double Play (- $30 on Business Class Internet + $29.95 Business Class Voice Lines) $99.85 Double Play of Starter Business Class Internet and 2 Full Featured Business Class Voice Lines. Bundle includes a $30 discount for original term off Starter Business Class Internet, $10 discount off Business Class Voice Full Featured Lines 1 and 2 for discounted price of $29.95 each. Additional Business Class Voice lines can be added: $10 discount off FF Line 3 for discounted price of $ Lines 4+ at rate card of $24.95 each. TIMING LAUNCH DATE: 11/22/12, Re- Launch for WNE and GBR EXPIRATION DATE: 3/31/2013 AVAILABILITY DIVISION: Northeast REGIONS: All Northeast (D3 Markets Only) SALES CHANNELS: BAE, BSR, OBSR, EAE, Partner, OTM FRONT POCKET BUSINESS RULES Minimum 2 yr term required Double Play Required Business Class Internet Minimum: Starter Business Class Voice Minimum: 2Full Featured Line Higher speed Business Class Internet can be substituted at rate card pricing Eligible Business Class Internet Tiers: Starter, Premium, Deluxe 50 and Deluxe 100 Full Featured Line 1 and 2 at discounted rate of $29.95; Lines 3 at discounted rate of $ Lines 4+ at rate card of $24.95 New Acquisition Only Can be stacked with Standard Installation Waiver; compensable revenue adjustments may apply Lines 1 and 2 roll to $29.95 at end of original term Business Class Internet discount rolls to rate card at end of original term E- rate customers and courtesy accounts excluded Rate Promo # of Lines Rate Rate Promo Promo DP BCTV BCTV TOTAL Starter Premium Deluxe 50 $69.95 ($30) $39.95 $ ($30) $79.95 $ ($30) $ $39.95 $79.90 ($20) $59.90 ($50) $ $39.95 $ ($30) $89.85 ($60) $ $4.95 $ Basic (C0) $ $24.95 $ ($30) $ ($60) $ $ $39.95 $79.90 ($20) $59.90 ($50) $ $39.95 $ ($30) $89.85 ($60) $ $4.95 $ Basic (C0) $ $24.95 $ ($30) $ ($60) $ $ $39.95 $79.90 ($20) $59.90 ($50) $ $39.95 $ ($30) $89.85 ($60) $ $4.95 $ Basic (C0) $ $24.95 $ ($30) $ ($60) $ $ Deluxe 100 $ ($30) $ $39.95 $79.90 ($20) $59.90 ($50) $ $39.95 $ ($30) $89.85 ($60) $ $4.95 $ $24.95 $ ($30) $ ($60) $ $ Basic (C0) $404.80

15 NE Division- wide: $ line Starter Double Play (- $30 on + $29.95 ) FRONT POCKET WORKBENCH PROMO CODES WORKBENCH PROMO CODE: NED_Starter- $30_2$29.95 PROMO DESCRIPTION: $99.85 package of Business Class Internet Starter and 2 Business Class Voice Full Featured Lines. $30 off of Business Class Internet Starter. $10 on Full Featured Lines 1 and 2 for discounted rate of $29.95 each. Third FF Line can be added at $29.95, 4+ FF Lines at $24.95 each. Minimum 2 FF lines required. BCTV can be added at rate card. rolls to rate card at end of original term. Minimum 2 year term required. Taxes,Usage,Fees,CPE are extra. WORKBENCH PROMO CODE: NED_D50- $30_2$29.95 PROMO DESCRIPTION: $ package of Business Class Internet Deluxe 50 and 2 Business Class Voice Full Featured Lines. $30 off of Business Class Internet Deluxe 50. $10 on Full Featured Lines 1 and 2 for discounted rate of $29.95 each. Third FF Line can be added at $29.95, 4+ FF Lines at $24.95 each. Minimum 2 FF lines required. BCTV can be added at rate card. rolls to rate card at end of original term. Minimum 2yr term required. Taxes,Usage,Fees,CPE are extra. WORKBENCH PROMO CODE: NED_Prem- $30_2$29.95 PROMO DESCRIPTION: $ package of Business Class Internet Premium and 2 Business Class Voice Full Featured Lines. $30 off of Business Class Internet Premium. $10 on Full Featured Lines 1 and 2 for discounted rate of $29.95 each. Third FF Line can be added at $29.95, 4+ FF Lines at $24.95 each. Minimum 2 FF lines required. BCTV can be added at rate card. rolls to rate card at end of original term. Minimum 2 year term required. Taxes,Usage,Fees,CPE are extra. WORKBENCH PROMO CODE: NED_D100- $30_2$29.95 PROMO DESCRIPTION: $ package of Business Class Internet Deluxe 100 and 2 Business Class Voice Full Featured Lines. $30 off of Business Class Internet Deluxe 100. $10 on Full Featured Lines 1 and 2 for discounted rate of $29.95 each. Third FF Line can be added at $29.95, 4+ FF Lines at $24.95 each. Minimum 2 FF lines required. BCTV can be added at rate card. rolls to rate card at end of original term. Minimum 2yr term required. Taxes,Usage,Fees,CPE are extra. STACKED WITH STANDARD INSTALLATION WAIVER BACK POCKET PROMO WORKBENCH PROMO CODE: NED_Starter- $30_2$29.95_WVI PROMO DESCRIPTION: $99.85 package of Business Class Internet Starter & 2 Business Class Voice Full Featured Lines. $30 off Starter. $10 on Full Featured Lines 1 and 2 for discounted rate of $29.95 each. Third FF Line can be added at $29.95, 4+ FF Lines at $24.95 each. Standard Install Waived. Min 2 FF lines required. BCTV can be added at rate card. rolls to rate card at end of original term. Minimum 2yr term required. Taxes,Usage,Fees,CPE are extra. WORKBENCH PROMO CODE: NED_Prem- $30_2$29.95_WVI PROMO DESCRIPTION: $ package of Business Class Internet Premium & 2 Business Class Voice Full Featured Lines. $30 off Premium. $10 on Full Featured Lines 1 and 2 for discounted rate of $29.95 each. Third FF Line can be added at $29.95, 4+ FF Lines at $24.95 each. Standard Install Waived. Min 2 FF lines required. BCTV can be added at rate card. rolls to rate card at end of original term. Minimum 2yr term required. Taxes,Usage,Fees,CPE are extra. WORKBENCH PROMO CODE: NED_D50- $30_2$29.95_WVI PROMO DESCRIPTION: $ package of Business Class Internet Deluxe 50 & 2 Business Class Voice Full Featured Lines. $30 off Deluxe 50. $10 on Full Featured Lines 1 and 2 for discounted rate of $29.95 each. Third FF Line can be added at $29.95, 4+ FF Lines at $24.95 each. Standard Install Waived. Min 2 FF lines required. BCTV can be added at rate card. rolls to rate card at end of original term. Minimum 2yr term required. Taxes,Usage,Fees,CPE are extra. WORKBENCH PROMO CODE: NED_D100- $30_2$29.95_WVI PROMO DESCRIPTION: $ package of Business Class Internet Deluxe 100 & 2 Business Class Voice Full Featured Lines. $30 off Deluxe 100. $10 on Full Featured Lines 1 and 2 for discounted rate of $29.95 each. Third FF Line can be added at $29.95, 4+ FF Lines at $24.95 each. Standard Install Waived. Min 2 FF lines required. BCTV can be added at rate card. rolls to rate card at end of original term. Minimum 2yr term required. Taxes,Usage,Fees,CPE are extra. All of the above codes will be entered in the Promotional Code and General Special Instruction Section 15

16 PUBLIC VIEW BUSINESS CLASS TV SPORTS AND ENTERTAINMENT DELUXE (BR5) - $80 DISCOUNT $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card price of $ when purchased with either Business Class Internet Starter or higher And/Or minimum 1 Business Class Voice Full Featured Line. $10 on Business Class Internet Starter, Premium and Deluxe 50 TIMING LAUNCH DATE TO SALES: Re- Launch 11/15/2012 EXPIRATION DATE: 1/31/2012 AVAILABILITY DIVISION: ALL REGIONS: ALL SALES CHANNELS: BAE, BSR, OBSR, OTM (Vendor), Agent, EAE, National Accounts NEW ACQUISITION BUSINESS RULES Minimum 2 yr term required Double Play Required Business Class Internet Minimum: Starter - OR- Business Class Voice Minimum: 1 Full Featured Line $10 on Business Class Internet Starter, Premium and Deluxe 50 New acquisition customers only Can be stacked with Standard Installation Waiver, compensable revenue adjustments may apply. CANNOT be stacked with any other promotional offers is for original term Will roll to $ in month 25 or 37 depending on contract term E- rate customers excluded CROSS- SELL BUSINESS RULES Minimum 2 yr term required Existing Business Class or Customers Only Existing Business Class customer with Minimum Starter OR required $10 on Starter, Premium and Deluxe 50 Existing services require re- contracting Existing Business Class account must be in good standing for original contract term Can be stacked with Standard Installation Waiver, compensable revenue adjustments may apply CANNOT be stacked with any other promotional offers E- rate customers excluded 16

17 PUBLIC VIEW BUSINESS CLASS TV SPORTS AND ENTERTAINMENT DELUXE (BR5) - $80 DISCOUNT WORKBENCH PROMO CODES WORKBENCH PROMO CODE(S): BCTVPubViewBR5 PROMO DESCRIPTION: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card price of $ when purchased with either Business Class Internet Starter or higher And/Or minimum 1 Business Class Voice Full Featured Line. Minimum 2 year term required. Taxes, Usage, Fees are extra. discount is for original contract term. New Acquisition Only. With $10 on Starter, Premium and Deluxe 50 WORKBENCH PROMO CODE(S): BCTVPubViewBR5_- $10 PROMO DESCRIPTION: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card price of $ when purchased with either Business Class Internet Starter or higher And/Or minimum 1 Business Class Voice Full Featured Line. $10 on Business Class Internet Starter, Premium or Deluxe 50. Minimum 2 year term required. Taxes, Usage, Fees are extra. discount is for original contract term. New Acquisition Only. STACKED WITH STANDARD INSTALLATION WAIVER BACK POCKET PROMO With Standard Installation Waived WORKBENCH PROMO CODE(S): BCTVPubViewBR5_WVI PROMO DESCRIPTION: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card price of $ when purchased with either Business Class Internet Starter or higher And/Or minimum 1 Business Class Voice Full Featured Line. Minimum 2 year term required. Standard Installation Waived. Taxes, Usage, Fees are extra. discount is for original contract term. New Acquisition Only. With Standard Installation Waived (3 Play/ 3 Year) West Division WORKBENCH PROMO CODE(S): BCTVPubViewBR5_WVI3 PROMO DESCRIPTION: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card price of $ when purchased with Business Class Internet Starter or higher and minimum 1 Business Class Voice Full Featured Line. Minimum 3 year term required. Standard Installation Waived. Taxes, Usage, Fees are extra. discount is for original contract term. New Acquisition Only. $10 on Starter, Premium and Deluxe 50 With Install Waived WORKBENCH PROMO CODE(S): BCTVPubViewBR5_- $10WVI PROMO DESCRIPTION: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card price of $ when purchased with either Business Class Internet Starter or higher And/Or minimum 1 Business Class Voice Full Featured Line. $10 on Business Class Internet Starter, Premium or Deluxe 50. Minimum 2 year term required. Standard Installation Waived. Taxes, Usage, Fees are extra. discount is for original contract term. New Acquisition Only. $10 on Starter, Premium and Deluxe 50 With Install Waived (3 Play/ 3 Year) West Division WORKBENCH PROMO CODE(S): BCTVPubViewBR5_- $10WVI3 PROMO DESCRIPTION: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card price of $ when purchased with Business Class Internet Starter or higher and minimum 1 Business Class Voice Full Featured Line. $10 on Business Class Internet Starter, Premium or Deluxe 50. Minimum 3 year term required. Standard Installation Waived. Taxes, Usage, Fees are extra. discount is for original contract term. New Acquisition Only. All of the above codes will be entered in the Promotional Code and General Special Instruction Section 17

18 PUBLIC VIEW BUSINESS CLASS TV SPORTS AND ENTERTAINMENT DELUXE (BR5) - $80 DISCOUNT WORKBENCH PROMO CODES CROSS- SELL WORKBENCH PROMO CODE(S): BCTV_CS_PubViewBR5 PROMO DESCRIPTION: Cross- Sell: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card of $ when added to existing Business Class Internet Starter or higher OR existing Business Class Voice customer. Existing Business Class account must be in good standing. All existing services require re- contracting. Minimum 2 year term required. Taxes, Usage, Fees are extra. With $10 on Starter, Premium and Deluxe 50 WORKBENCH PROMO CODE(S): BCTV_CS_PubViewBR5_- $10 PROMO DESCRIPTION: Cross- Sell: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card of $ when added to existing Business Class Internet Starter or higher OR existing Business Class Voice customer. $10 discount on Starter, Premium and Deluxe 50. Existing Business Class account must be in good standing. All existing services require re- contracting. Minimum 2 year term required. Taxes, Usage, Fees are extra. CROSS- SELL STACKED WITH STANDARD INSTALLATION WAIVER BACK POCKET PROMO With Standard Installation Waived WORKBENCH PROMO CODE(S): BCTV_CS_PubViewBR5_WVI PROMO DESCRIPTION:Cross- Sell: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card of $ when added to existing Business Class Internet Starter or higher OR existing Business Class Voice customer. Existing Business Class account must be in good standing. All existing services require re- contracting. Standard Installation Waived. Minimum 2 year term required. Taxes, Usage, Fees are extra. With Standard Installation Waived (3 Play/ 3 Year) West Division WORKBENCH PROMO CODE(S): BCTV_CS_PubViewBR5_WVI3 PROMO DESCRIPTION: Cross- Sell: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card of $ when added to existing Business Class Internet Starter or higher AND existing Business Class Voice customer. Existing Business Class account must be in good standing. All existing services require re- contracting. Standard Installation Waived. Minimum 3 year term required. Taxes, Usage, Fees are extra. $10 on Starter, Premium and Deluxe 50 With Install Waived WORKBENCH PROMO CODE(S): BCTV_CS_PubViewBR5_- $10WVI PROMO DESCRIPTION: Cross- Sell: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card of $ when added to existing Business Class Internet Starter or higher OR existing Business Class Voice customer. $10 discount on Starter, Premium and Deluxe 50. Standard installation Waived. Existing Business Class account must be in good standing. All existing services require re- contracting. Minimum 2 year term required. Taxes, Usage, Fees are extra. $10 on Starter, Premium and Deluxe 50 With Install Waived (3 Play/ 3 Year) West Division WORKBENCH PROMO CODE(S): BCTV_CS_PubViewBR5_- $10WVI3 PROMO DESCRIPTION: Cross- Sell: $80 off Business Class TV Sports and Entertainment Deluxe(BR5)rate card of $ when added to existing Business Class Internet Starter or higher AND existing Business Class Voice customer. $10 on Business Class Internet Starter, Premium and Deluxe 50. Existing Business Class account must be in good standing. All existing services require re- contracting. Standard Installation Waived. Minimum 3 year term required. Taxes, Usage, Fees are extra. All of the above codes will be entered in the Promotional Code and General Special Instruction Section 18

19 50/10 2- line Double Play (DP) for $ Deluxe at over half off! Plus a Single Play option for $88.95 The Marketing Strategy Our 50Mbps Data product for over half off, bundled with a $29.95 Full- featured line and a $0 Basic line!! Speed has never been this affordable. An aggressive 2 VL bundle that goes toe- to- toe with the very best that Verizon can offer. Available in all markets in NED, excluding WNE. Single Play (SP) option available as well both with 2+yr terms required. BUNDLED WITH VOICE: ($ with 2 Voice Lines) Deluxe 50 at the discounted rate of $88.95 (a $111 discount off rate card) for 24 months, 1 Full featured Business Class Voice Line at the discounted rate of $29.95 and a Basic Voice line included at no additional charge! Additional Full Featured Business Class Voice lines can be added for $29.95 each. Business Class TV can be added at rate card pricing. STANDALONE: Deluxe 50 at the discounted rate of $88.95 (a $111 discount off rate card) for 24 months, 2+ year term required. TIMING LAUNCH DATE: 12/22/2012 EXPIRATION DATE: 3/31/2012 AVAILABILITY DIVISION: Northeast REGIONS: NORTHEAST DIVISION available in PA, NJ, MD, DE, VA and Boston (Excludes Western New England) SALES CHANNELS: BAE, BSR, OBSR, EAE, Partner NEW ACQUISITION BUSINESS RULES Minimum 2 year term required New customers only Data discount in Double Play or Single Play valid on the Business Class Internet Deluxe 50 speed tier only Data in Double Play or Single Play is valid for 24 months. On month 25, price of Business Class Internet rolls to full rate card pricing of $ Voice to $29.95 Business Class Voice Full Featured is valid for the original contracted term of 24 or 36 months. Basic line as second line at $0 is valid for the original contracted term of 24 or 36 months. Business Class TV can be added at rate card Video plus pricing Residential to business transfers are NOT eligible E- rate customers excluded Standalone Offer: Deluxe 50 is discounted by $111, resulting in an of $88.95 for 24 months Cannot be combined with any other offers, including install waiver. Install MUST be charged Bundled Offer: Deluxe 50 at the discounted rate of $ Full Featured Voice Lines at $ Basic Voice Line included at no charge REMEMBER Basic Lines are metered lines. For customers that do a lot of calling, make sure you upsell them to additional Full- Featured lines. Basic Line is optional customer does not need to take it as a part of the bundle. Additional Full Featured Voice Lines (lines 2 and 3) can be added at $29.95 each. Lines 4+ sold at rate card of $24.95 each In order to engage 4+ pricing, you must sell a minimum of 3 Full Featured Lines (Basic Lines do not count towards this minimum requirement) Double Play Can be combined with a standard installation waiver with 2+ year terms contracted. January

20 50/10 2- line Double Play (DP) for $ Deluxe at over half off! Plus a Single Play option for $88.95 COMPETITIVE LANDSCAPE: With Verizon FiOS being a formidable competitor, we re looking to make our speed offerings as compelling and competitive as possible We re introducing a deep discount on Deluxe 50, and an even more compelling 2 Voice Line bundle. This not only allows us to go head- to- head with Verizon in FiOS markets, but allows us to continue to take share in their DSL footprint, as we launch ubiquitously in the Greater Boston, Freedom, Keystone and Beltway regions We have to see more Deluxe 50 and increase our higher tier dispersion to absorb the deep discounting POSITIONING: For only $19 more than what a customer would pay for standalone Starter, a customer can get over 3x the speed on downloads AND uploads!! 3 times the speed is critical for Companies that are dealing with large files all day - like advertising firms that are uploading large graphic files Industries that can t tolerate a slow Internet connection like financial services and insurance providers Any firm with more than 5-10 employees sharing an Internet connection. With 50/10, you won t notice whether 1 person s online, or the whole office!! Onsite servers or unique software applications. If a business is running their own software on our Internet, 50Mbps downloads can be the difference between multi- tasking with ease or waiting for your PC to catch up with you. E- commerce. Running a website, and having a successful online presence, is predicated on the speed in which you can impact your product catalog or interface with online user groups. Anyone looking to get more done in less time, for the most compelling price on high- end Internet we ve ever had!! WORKBENCH PROMO CODES ACQUISITION 50/10 STANDALONE ($88.95) WORKBENCH PROMO CODE: D50DISC- $111 PROMO DESCRIPTION: $111 total discount on Business Class Internet Deluxe 50 for a discounted of $ Minimum 2 year term required. Business Class TV can be added at rate card. rolls to rate card in month 25. Taxes, Usage, Fees and Equipment are extra. 50/ FF VL + 1 BASIC LINE ($118.90) WORKBENCH PROMO CODE: $118.90DP_D50+ PROMO DESCRIPTION: Double Play bundle of Business Class Internet Deluxe 50, 1 Full Featured(FF) Business Class Voice Line & 1 Basic Line. Pkg includes a $111 discount on D50, $10 discount on 1 FF line, & $24.95 waived on 1 Basic line. Addtnl FF $29.95ea, up to 2 lines. 4+ FF lines $24.95ea. BCTV optional at rate card. discount rolls to rate card in month 25. FF and Basic Line discounts for original term. Min 2 yr rqrd. Taxes, Usage, Fees, Equip extra. 50/ FF VL + 1 BASIC LINE ($118.90) INSTALL WAIVED WORKBENCH PROMO CODE: $118.90DP_D50+_WVI PROMO DESCRIPTION: Double Play bundle of Business Class Internet Deluxe 50, 1 Full Featured(FF) Business Class Voice Line & 1 Basic Line. Pkg includes a $111 discount on D50, $10 discount on 1 FF line, & $24.95 waived on 1 Basic line. Addtnl FF $29.95ea, up to 2 lines. 4+ FF lines $24.95ea. Standard Install Waived. BCTV optional at rate card. discount rolls to rate card in month 25. FF and Basic Line discounts for original term. Min 2 yr rqrd. Taxes, Usage, Fees, Equip extra All of the above codes will be entered in the Promotional Code and General Special Instruction Section January

21 BUSINESS CLASS TRUNKS PRI AND BUSINESS CLASS INTERNET BUNDLES (WITH $10 DISCOUNT ON PREMIUM AND DELUXE 50) Bundle package of Business Class Trunks PRI and Business Class Internet. $10 discount on Premium and Deluxe 50 BCT PRI Ports include: 1 Full, 2 Full, 1 Fractional, 2 Fractional and 1 Full/ 1 Fractional Back Pocket Offer Stacking Options Standard Installation Waived 1 or 2 Months PRI Waived 1 or 2 Months PRI Waived + Standard Installation Waived TIMING LAUNCH DATE: 11/15/2012 EXPIRATION DATE: 3/31/2013 AVAILABILITY DIVISION: All REGIONS: All SALES CHANNELS: BAE2, Sr. BAE, EAE, Partner FRONT POCKET NEW ACQUISITION BUSINESS RULES Minimum 2 year term required New PRI Acquisition (Can be used if an existing customer, all existing services require re- contracting) E- rate excluded Rolls to Rate at end of Original Term $10 discount on Premium and Deluxe 50 only BACK POCKET NEW ACQUISITION BUSINESS RULES Standard Installation Waived Minimum 2 year term required E- rate excluded Compensable Revenue Adjustments May Apply Rolls to Rate at end of Original Term $10 discount on Premium and Deluxe 50 only Expedited Orders Not Eligible 1 or 2 Months PRI Waived Minimum 2 year term required (3 year if also stacked with Standard Install Waiver) E- rate excluded Compensable Revenue Adjustments May Apply Rolls to Rate at end of Original Term $10 discount on Premium and Deluxe 50 only 21

22 BUSINESS CLASS TRUNKS PRI AND BUSINESS CLASS INTERNET BUNDLES (WITH $10 DISCOUNT ON PREMIUM AND DELUXE 50) Rate Promo # of PRI Ports PRI Rate PRI/ Bundle PRI PRI/ TOTAL BUNDLE 1 Full $489 ($38.95) $ $550 Premium $ ($10) $ Full $978 ($178.95) $ $899 1 Fractional $349 ($49.95) $ $399 2 Fractional $698 ($149.95) $ $648 1 Full/ 1 Fractional $838 ($ $ $799 1 Full $489 ($79.95) $ $599 Deluxe 50 $ ($10) $ Full $978 ($219.95) $ $948 1 Fractional $349 ($49.95) $ $489 2 Fractional $698 ($149.95) $ $738 1 Full/ 1 Fractional $838 ($179.95) $ $848 1 Full $489 ($159.95) $ $699 Deluxe 100 $ NA $ Full $978 ($299.95) $ $ Fractional $349 ($68.95) $ $650 2 Fractional $698 ($168.95) $ $899 1 Full/ 1 Fractional $838 ($259.95) $ $948 22

23 BUSINESS CLASS TRUNKS PRI AND BUSINESS CLASS INTERNET BUNDLES (WITH $10 DISCOUNT ON PREMIUM AND DELUXE 50) ORDER ENTRY PRI PROPOSAL TOOL Navigate to the Promo- Code Finder Tab 1. Number of PRI: Select 1 Full, 2 Full, 1 Fractional, 2 Fractional or 1 Full and 1 Fractional 2. Business Class Internet: Select Preferred, Premium, Deluxe 50, Deluxe 100 or Deluxe 100+ Note: D100+ in select markets only 3. Install Waived: Select No if not waiving install; Select Yes if Waiving install Note: Expedited orders are not eligible 4. $100/ $50 BPO Pricing: Leave as NO 5. Business Class Voice: Select NO 6. 1 or 2 Months Free: Select NO 7. Hospitality Video Service: Leave as NO 8. CIMCO: Leave BLANK 9. CIMCO Promo Code: Leave Blank 10. $599 Promo: Leave as NO 11. Service Term Length: Select Term Length, Minimum 24 Months is required

24 2 PORTS STANDALONE BUSINESS CLASS TRUNKS PRI 2 Ports PRI Standalone Multi PRI with purchase of 2 Full, 2 Fractional or 1 Full/ 1 Fractional. TIMING LAUNCH DATE: 11/15/2012 EXPIRATION DATE: 3/31/2012 FRONT POCKET NEW ACQUISITION BUSINESS RULES Minimum 2 year term required New PRI Acquisition (Can be used if an existing customer, all existing services require re- contracting) E- rate excluded Rolls to Rate at end of Original Term 2 PORTS STANDALONE PRI 2 Full WORKBENCH PROMO CODE: #BCTPRI2Full PROMO DESCRIPTION: 2 Full Business Class Trunk PRI for $838, a $140 total PRI discount. rolls to rate card at end of original term. Minimum 2 year term required. Taxes, Usage, Fees and Equipment are extra. AVAILABILITY DIVISION: All REGIONS: All SALES CHANNELS: BAE2, Sr. BAE, EAE, Partner # of PRI Ports PRI Rate Multi- PRI PRI 2 Full $978 ($140) $838 2 Frac $698 ($100) $598 1 Full/ 1 Frac $838 ($100) $738 2 Fractional WORKBENCH PROMO CODE: #BCTPRI2Frac PROMO DESCRIPTION: 2 Fractional Business Class Trunk PRI for $598, a $100 total PRI discount. rolls to rate card at end of original term. Minimum 2 year term required. Taxes, Usage, Fees and Equipment are extra. 1 Full/ 1 Fractional WORKBENCH PROMO CODE: #BCTPRI1.5 PROMO DESCRIPTION: 1 Full and 1 Fractional Business Class Trunk PRI for $738, a $100 total PRI discount. rolls to rate card at end of original term. Minimum 2 year term required. Taxes, Usage, Fees and Equipment are extra. 24

25 STANDALONE BUSINESS CLASS TRUNKS PRI + STANDARD INSTALLATION WAIVED Standalone Business Class Trunks with Standard Installation waived. TIMING LAUNCH DATE: 11/15/2012 EXPIRATION DATE: 3/31/2012 BACK POCKET NEW ACQUISITION BUSINESS RULES Standard Installation Waived Minimum 2 year term required New PRI Acquisition (Can be used if an existing customer, all existing services require re- contracting) E- rate excluded Compensable Revenue Adjustments May Apply Rolls to Rate at end of Original Term Expedited Orders Not Eligible AVAILABILITY DIVISION: All REGIONS: All SALES CHANNELS: BAE2, Sr. BAE, EAE, Partner # of PRI Ports PRI Rate Multi- PRI PRI 1 Full $489 NA $489 2 Full $978 ($140) $838 1 Frac $349 NA $349 2 Frac $698 ($100) $598 1 Full/ 1 Frac $838 ($100) $738 STANDALONE PRI + STANDARD INSTALL WAIVED 1 Full + Install Waived WORKBENCH PROMO CODE: #BCTPRI1FullWVI PROMO DESCRIPTION: 1 Full Business Class Trunk PRI for $489. rolls to rate card at end of original term. Standard Installation Waived, expedited orders excluded. Minimum 2 year term required. Taxes, Usage, Fees and Equipment are extra. 2 Full + Install Waived WORKBENCH PROMO CODE: #BCTPRI2FullWVI PROMO DESCRIPTION: 2 Full Business Class Trunk PRI for $838, a $140 total PRI discount. rolls to rate card at end of original term. Standard Installation Waived, expedited orders excluded. Minimum 2 year term required. Taxes, Usage, Fees and Equipment are extra. 1 Fractional + Install Waived WORKBENCH PROMO CODE: #BCTPRI1FracWVI PROMO DESCRIPTION: 1 Fractional Business Class Trunk PRI for $349. rolls to rate card at end of original term. Standard Installation Waived, expedited orders excluded. Minimum 2 year term required. Taxes, Usage, Fees and Equipment are extra. 2 Fractional + Install Waived WORKBENCH PROMO CODE: #BCTPRI2FracWVI PROMO DESCRIPTION: 2 Fractional Business Class Trunk PRI for $598, a $100 total PRI discount. rolls to rate card at end of original term. Standard Installation Waived, expedited orders excluded. Minimum 2 year term required. Taxes, Usage, Fees and Equipment are extra. 1 Full/ 1 Fractional + Install Waived WORKBENCH PROMO CODE: #BCTPRI1.5WVI PROMO DESCRIPTION: 1 Full and 1 Fractional Business Class Trunk PRI for $738, a $100 total PRI discount. rolls to rate card at end of original term. Standard Installation Waived, expedited orders excluded. Minimum 2 year term required. Taxes, Usage, Fees and Equipment are extra. 25

26 STANDALONE BUSINESS CLASS TRUNKS PRI ORDER ENTRY PRI PROPOSAL TOOL Navigate to the Promo- Code Finder Tab 1. Number of PRI: Select 1 Full, 2 Full, 1 Fractional, 2 Fractional or 1 Full and 1 Fractional 2. Business Class Internet: Select NO 3. Install Waived: Select NO if not waiving install, Select YES if waiving install Note: Expedited orders are not eligible 3. $100/ $50 BPO Pricing: Leave as NO 4. Business Class Voice: Select NO 5. 1 or 2 Months Free: Select NO 6. Hospitality Video Service: Leave as NO 7. CIMCO: Leave BLANK 8. CIMCO Promo Code: Leave Blank 9. $599 Promo: Leave as NO 10. Service Term Length: Select Term Length, Minimum 24 Months is required ORDER ENTRY BUNDLE BUILDER 1. Select the appropriate offer from the PROMOTIONS dropdown in bundle builder. 2. Select Term Length: 2 or 3 year required 3. Configure Business Class Trunked Voice Services Select COAX transport type Select number of PRI ports: 1 or 2 Select PORT 1 Type: 6 channels PRI Trunk (Fractional) or 23 channels PRI Trunk (Full) If applicable, Select Port 2 Type: 6 channels PRI Trunk (Fractional) or 23 channels PRI Trunk (Full) Months 36 Months 3 6 Channels PRI Trunk 23 Channels PRI Trunk 6 Channels PRI Trunk 23 Channels PRI Trunk 26

27 PROMOTION SUMMARY UPDATE! BUSINESS CLASS TRUNKS PRI BUNDLED WITH $10 WAIVER ON FULL FEATURED BUSINESS CLASS VOICE LINES 1-3 ($29.95 ) Bundle package of Business Class Trunks PRI and $10 on Full Featured Business Class Voice, Lines 1-3 for discounted rate of $29.95 each. $10 on Full Featured Lines 1-3 BCT PRI Ports include: 1 Full, 2 Full, 1 Fractional, 2 Fractional and 1 Full/ 1 Fractional Stacking Options Business Class Internet ($10 discount on Premium and Deluxe 50) Standard Installation Waived 1 or 2 Months PRI Waived (See 1 or 2 Months PRI Waived Promo Summary for details) TIMING LAUNCH DATE: 11/15/2012 EXPIRATION DATE: 3/31/2012 FRONT POCKET NEW ACQUISITION BUSINESS RULES Minimum 2 year term required New Acquisition Only E- rate excluded Rolls to Rate at end of Original Term $10 on Full Featured Lines 1-3 Only, Lines 4+ are $24.95 New PRI Acquisition (Can be used if an existing customer, all existing services require re- contracting) Stacked with Business Class Internet Minimum 2 year term required Minimum Preferred Internet E- rate excluded s Rolls to Rate at end of Original Term $10 discount on Premium and Deluxe 50 only AVAILABILITY DIVISION: All REGIONS: All SALES CHANNELS: Sr. BAE, EAE, Partner BACK POCKET NEW ACQUISITION BUSINESS RULES Standard Installation Waived Minimum 2 year term required E- rate excluded Compensable Revenue Adjustments May Apply Rolls to Rate at end of Original Term Expedited Orders Not Eligible 1 or 2 Months PRI Waived See Promo Summary for 1 or 2 Months PRI Waived for details 27

28 PROMOTION SUMMARY UPDATE! BUSINESS CLASS TRUNKS PRI BUNDLED WITH $10 WAIVER ON FULL FEATURED BUSINESS CLASS VOICE LINES 1-3 ($29.95 ) Rate Promo # of PRI Ports PRI Rate PRI/ Bundle PRI PRI/ TOTAL BUNDLE 1 Full Featured PRI/ / TOTAL BUNDLE 1 Full $489 ($38.95) $ $550 $ Premium Deluxe 50 Deluxe 100 $ ($10) $99.95 $ ($10) $ $ NA $ Full $978 ($178.95) $ $899 $ Frac $349 ($49.95) $ $399 $39.95 ($10) $29.95 $ Frac $698 ($149.95) $ $648 $ Full/ 1 Frac $838 ($ $ $799 $ Full $489 ($79.95) $ $599 $ Full $978 ($219.95) $ $948 $ Frac $349 ($49.95) $ $489 $39.95 ($10) $29.95 $ Frac $698 ($149.95) $ $738 $ Full/ 1 Frac $838 ($179.95) $ $848 $ Full $489 ($159.95) $ $699 $ Full $978 ($299.95) $ $1048 $ Frac $349 ($68.95) $ $650 $39.95 ($10) $29.95 $ Frac $698 ($168.95) $ $899 $ Full/ 1 Frac $838 ($259.95) $ $948 $ # of PRI Ports PRI Rate Multi- PRI PRI 1 Full $489 NA $489 1 Full Featured PRI/ TOTAL BUNDLE $ Full $978 ($140) $838 $ Frac $349 NA $349 $39.95 ($10) $29.95 $ Frac $698 ($100) $598 $ Full/ 1 Frac $838 ($100) $738 $

29 PROMOTION SUMMARY UPDATE! BUSINESS CLASS TRUNKS PRI BUNDLED WITH $10 WAIVER ON FULL FEATURED BUSINESS CLASS VOICE LINES 1-3 ($29.95 ) ORDER ENTRY PRI PROPOSAL TOOL Navigate to the Promo- Code Finder Tab 1. Number of PRI: Select 1 Full, 2 Full, 1 Fractional, 2 Fractional or 1 Full and 1 Fractional 2. If Business Class Internet is being sold: Select Preferred, Premium, Deluxe 50, Deluxe 100 or Deluxe 100+ If Business Class Internet is not being sold: Select NO Note: D100+ in select markets only 3. Install Waived: Select No if not waiving install; Select Yes if Waiving install Note: Expedited orders are not eligible 4. $100/ $50 BPO Pricing: Leave as NO 5. Business Class Voice: Select YES 6. 1 or 2 Months Free: Select NO 7. Hospitality Video Service: Leave as NO 8. CIMCO: Leave BLANK 9. CIMCO Promo Code: Leave Blank 10. $599 Promo: Leave as NO 11. Service Term Length: Select Term Length, Minimum 24 Months is required

30 1 OR 2 MONTHS BUSINESS CLASS TRUNKS PRI WAIVED 1 or 2 months Business Class Trunks PRI Waived. Standalone PRI or bundled with and/ or. BCT PRI Ports include: 1 Full, 2 Full, 1 Fractional, 2 Fractional and 1 Full/ 1 Fractional Stacking Options Business Class Internet ($10 discount on Premium and Deluxe 50) $10 on Full Featured Lines 1-3 ($29.95 ) Standard Installation Waived TIMING LAUNCH DATE: 11/15/2012 EXPIRATION DATE: 3/31/2013 BACK POCKET NEW ACQUISITION BUSINESS RULES Minimum 2 year term required New PRI Acquisition (Can be used if an existing customer, all existing services require re- contracting) E- rate excluded s Rolls to Rate at end of Original Term Compensable Revenue Adjustments May Apply Business Class Internet Minimum 2 year term required (3 year if also stacked with Standard Install Waiver) Minimum Preferred Internet E- rate excluded s Rolls to Rate at end of Original Term $10 discount on Premium and Deluxe 50 only Compensable Revenue Adjustments May apply Standard Installation Waived Minimum 3 year term required E- rate excluded Compensable Revenue Adjustments May Apply Rolls to Rate at end of Original Term Expedited Orders Not Eligible STACKED WITH AVAILABILITY DIVISION: All REGIONS: All SALES CHANNELS: BAE2, Sr. BAE, EAE, Partner Previously PRI and waiver now just PRI $10 on FF Lines 1-3 ($29.95 ) Minimum 2 year term required (3 year if also stacked with Standard Install Waiver) E- rate excluded Compensable Revenue Adjustments May Apply Rolls to Rate at end of Original Term $10 on Full Featured Lines 1-3 Only, Lines 4+ are $

31 1 OR 2 MONTHS BUSINESS CLASS TRUNKS PRI WAIVED Rate Promo Discoun t # of PRI Ports PRI Rate PRI/ Bundle PRI PRI/ TOTAL BUNDLE 1 Full Feature d Discoun t PRI/ / TOTAL BUNDLE 1 Full $489 ($38.95) $ $550 $ Premium Deluxe 50 $ ($10) $99.95 $ ($10) $ Full $978 ($178.95) $ $899 $ Frac $349 ($49.95) $ $399 $39.95 ($10) $29.95 $ Frac $698 ($149.95) $ $648 $ Full/ 1 Frac $838 ($ $ $799 $ Full $489 ($79.95) $ $599 $ Full $978 ($219.95) $ $948 $ Frac $349 ($49.95) $ $489 $39.95 ($10) $29.95 $ Frac $698 ($149.95) $ $738 $ Full/ 1 Frac $838 ($179.95) $ $848 $ Full $489 ($159.95) $ $699 $ Deluxe 100 $ NA $ # of PRI Ports 2 Full $978 ($299.95) $ $1048 $ Frac $349 ($68.95) $ $650 $39.95 ($10) $29.95 $ Frac $698 ($168.95) $ $899 $ Full/ 1 Frac PRI Rate $838 ($259.95) $ $948 $ Multi- PRI PRI 1 Full $489 NA $489 1 Full Feature d Discoun t PRI/ TOTAL BUNDLE $ Full $978 ($140) $838 $ Frac $349 NA $349 $39.95 ($10) $29.95 $ Frac $698 ($100) $598 $ Full/ 1 Frac $838 ($100) $738 $

32 1 OR 2 MONTHS BUSINESS CLASS TRUNKS PRI WAIVED ORDER ENTRY PRI PROPOSAL TOOL Navigate to the Promo- Code Finder Tab 1. Number of PRI: Select 1 Full, 2 Full, 1 Fractional, 2 Fractional or 1 Full and 1 Fractional 2. If Business Class Internet is being sold: Select Preferred, Premium, Deluxe 50, Deluxe 100 or Deluxe 100+ If Business Class Internet is not being sold: Select NO Note: D100+ in select markets only 3. Install Waived: Select No if not waiving install; Select Yes if Waiving install Note: Expedited orders are not eligible 4. $100/ $50 BPO Pricing: Leave as NO 5. Business Class Voice: Select NO if FF is not on the order; Select YES if FF is on the order 6. 1 or 2 Months Free: Select 1 Month or 2 Months 7. Hospitality Video Service: Leave as NO 8. CIMCO: Leave BLANK 9. CIMCO Promo Code: Leave Blank 10. $599 Promo: Leave as NO 11. Service Term Length: Select Term Length, Minimum 24 Months is required

33 BACK POCKET OFFER: $100 OFF 1 ST FULL BUSINESS CLASS TRUNK PRI OR $50 OFF 1 ST FRACTIONAL BUSINESS CALSS TRUNK PRI $100 PRI discount on 1 st Full PRI or $50 PRI discount on 1 st Fractional PRI. BCT PRI Ports include: 1 Full, 2 Full, 1 Fractional, 2 Fractional and 1 Full/ 1 Fractional Stacking Options Business Class Internet ($10 discount on Premium and Deluxe 50) $10 on Full Featured Lines 1-3 ($29.95 ) Standard Installation Waived TIMING LAUNCH DATE: 11/15/2012 EXPIRATION DATE: 3/31/2013 AVAILABILITY DIVISION: All REGIONS: All SALES CHANNELS: BAE2, Sr. BAE, EAE, Partner BACK POCKET NEW ACQUISITION BUSINESS RULES Minimum 2 year term required New PRI Acquisition (Can be used if an existing customer, all existing services require re- contracting) E- rate excluded s Rolls to Rate at end of Original Term Compensable Revenue Adjustments Cannot be stacked with 1 or 2 Months PRI Waived STACKED WITH Business Class Internet Minimum 2 year term required (3 year if stacked with Standard Install Waived) Minimum Preferred Internet E- rate excluded s Rolls to Rate at end of Original Term $10 discount on Premium and Deluxe 50 only Standard Installation Waived Minimum 3 year term required E- rate excluded Compensable Revenue Adjustments May Apply Rolls to Rate at end of Original Term Expedited Orders Not Eligible $10 on FF Lines 1-3 ($29.95 ) Minimum 2 year term required (3 year if stacked with Standard Install Waived) E- rate excluded Compensable Revenue Adjustments May Apply Rolls to Rate at end of Original Term $10 on Full Featured Lines 1-3 Only, Lines 4+ are $

34 BACK POCKET OFFER: $100 OFF 1 ST FULL BUSINESS CLASS TRUNK PRI OR $50 OFF 1 ST FRACTIONAL BUSINESS CALSS TRUNK PRI Rate Promo Discoun t # of PRI Ports PRI Rate PRI/ Bundle BPO PRI PRI/ TOTAL BUNDLE 1 Full Feature d Discoun t PRI/ / TOTAL BUNDLE 1 Full $489 ($138.95) $ $450 $ Premium Deluxe 50 $ ($10) $99.95 $ ($10) $ Full $978 ($278.95) $ $799 $ Frac $349 ($99.95) $ $349 $39.95 ($10) $29.95 $ Frac $698 ($199.95) $ $598 $ Full/ 1 Frac $838 ($ $ $699 $ Full $489 ($179.95) $ $499 $ Full $978 ($319.95) $ $848 $ Frac $349 ($99.95) $ $439 $39.95 ($10) $29.95 $ Frac $698 ($199.95) $ $688 $ Full/ 1 Frac $838 ($279.95) $ $748 $ Full $489 ($259.95) $ $599 $ Deluxe 100 $ NA $ # of PRI Ports 2 Full $978 ($399.95) $ $948 $ Frac $349 ($118.95) $ $600 $39.95 ($10) $29.95 $ Frac $698 ($218.95) $ $849 $ Full/ 1 Frac PRI Rate $838 ($359.95) $ $848 $ PRI BPO PRI 1 Full $489 ($100) $389 1 Full Feature d Discoun t PRI/ TOTAL BUNDLE $ Full $978 ($240) $738 $ Frac $349 ($50) $299 $39.95 ($10) $29.95 $ Frac $698 ($150) $548 $ Full/ 1 Frac $838 ($200) $638 $

35 BACK POCKET OFFER: $100 OFF 1 ST FULL BUSINESS CLASS TRUNK PRI OR $50 OFF 1 ST FRACTIONAL BUSINESS CALSS TRUNK PRI ORDER ENTRY PRI PROPOSAL TOOL Navigate to the Promo- Code Finder Tab 1. Number of PRI: Select 1 Full, 2 Full, 1 Fractional, 2 Fractional or 1 Full and 1 Fractional 2. If Business Class Internet is being sold: Select Preferred, Premium, Deluxe 50, Deluxe 100 or Deluxe 100+ If Business Class Internet is not being sold: Select NO Note: D100+ in select markets only 3. Install Waived: Select No if not waiving install; Select Yes if Waiving install Note: Expedited orders are not eligible 4. $100/ $50 BPO Pricing: Select YES 5. Business Class Voice: Select NO if FF is not on the order; Select YES if FF is on the order 6. 1 or 2 Months Free: Select NO 7. Hospitality Video Service: Leave as NO 8. CIMCO: Leave BLANK 9. CIMCO Promo Code: Leave Blank 10. $599 Promo: Leave as NO 11. Service Term Length: Select Term Length, Minimum 24 Months is required