Airport Times. Departure fee leaves Auckland Airport for good

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1 Airport Times Keeping the Auckland Airport community informed Issue 74 May 2008 ISSN Departure fee leaves Auckland Airport for good Inside this issue: Manukau Harbour Crossing project kicks off Firefi ghters climb stairs for charity Tiffany & Co. sunglasses in store! Plus much more

2 Cover & right: Travellers will no longer need to pay a $25 departure fee when departing New Zealand from Auckland. Departure fee leaves Auckland Airport for good If you are leaving New Zealand from Auckland Airport on or after 1 July 2008 you will be relieved to discover you no longer need to pay a $25 departure fee at Auckland s international terminal. This is a much anticipated change certain to improve your travelling experience. This is one of the most signifi cant changes to be made to international travel procedures in New Zealand in years, bringing Auckland Airport into line with other major international gateways around the world and making departure easier for all travellers. Airport and airline customers, that is, the travelling public, have been telling us for a while that the old departure fee process was a genuine hassle, Auckland Airport chief executive offi cer Don Huse says, so we are delighted to have developed, along with the airlines, a solution that takes the old collection process link out of the chain and simplifi es travel. This change, a fi rst for New Zealand, was one of the outcomes of the most recent pricing consultation with the airlines. The project has ensured travellers have no further need to pay a last-minute fee and that a transition to an alternative collection system runs smoothly, said Tony Gollin, general manager aeronautical, who led consultation with the airlines to develop this new process. In the past, what is commonly known as a departure fee was actually an Airport Development Charge (ADC) paid by travellers via the $25 departure fee at Auckland Airport. This ADC fee has now been replaced by a Passenger Services Charge (PSC), which, from 1 July 2008, will be levied on airlines rather than on travellers. In practice, this means that instead of travellers paying a departure fee, a new charge (PSC) will be levied onto airlines at a charge of $13 for each way of a traveller s journey (both arrival and departure). Individual airlines will be responsible for deciding if and how they collect the charge from passengers. The most important thing for international travellers to remember is that from 1 July 2008 they no longer need to pay a $25 departure fee at the airport when departing from Auckland. The travel and tourism industry has welcomed the move, with chief executive of the Travel Agents Association of New Zealand (TAANZ) Paul Yeo saying, This is a milestone along the way to making Auckland a world-class travel destination. Ease of arrival and departure is a vital aspect of any travel experience, and this change will simplify things for everyone. George Hickton, chief executive of Tourism New Zealand, says, Removing the departure fee will help to bring Auckland Airport into line with other major airports worldwide. Its removal will help ease the departure process for the millions of international visitors who visit New Zealand every year, and hopefully that will make their visits here a little more enjoyable. 02 Airport Times

3 Turning a new sod A recent crisp early April morning saw a hardy group of government ministers, mayors, iwi, kaumatua, officials, board members and other illustrious guests gather to witness the official sod-turning of the SH20 Manukau Harbour Crossing project. The project means a new four-lane bridge will be constructed alongside the existing bridge over the Manukau Harbour between Onehunga and Mangere Bridge, and the connecting sections of motorway will be widened. Scheduled to be fi nished in time for the hosting of the 2011 Rugby World Cup, it will eventually create four lanes in both directions across the harbour. This new bridge will make a big difference to the daily lives of people who travel to Auckland Airport, improving access to and from New Zealand s gateway and forming an important piece of the huge jigsaw of transport projects currently under way to get Auckland moving more quickly. It is estimated that over 160,000 vehicles a day will be using the new bridge by The benefi ts will not be limited to improving car transport links and access across Manukau and Auckland, because the new bridge is also designed to accommodate alternative forms of transport, including bus priority lanes, upgraded pedestrian and cycle routes, and even a provision for a future rail link. Far left: (from left to right) Manukau City Councillor Alf Filipaina, Transit Board member James Hill, Associate Transport Minister Judith Tizard and Transport Minister Annette King pose for the official sodturning photo. Left: Brownie Rauwhero and Eru Thompson from Puukaki Te Aakitai lead the dawn blessing ceremony accompanied by the Minister of Transport, Associate Minister of Transport and Transit delegates. Introducing DFS Store Manager David Bisset Sleep is a foreign word this month to newly appointed DFS airport store manager David Bisset after he has worked around the clock to open the new arrivals store. David and his DFS team pulled double shifts for several days in a row before the opening to make sure the sparkling new store was fully stocked and kitted out in time. It felt a bit like the television programme Extreme Makeover trying to get the store ready. But like the show it all magically came together right on time, thanks to the hard work of our team, says David. It has been an action-packed introduction to the role for David, as he has been in the store manager position for only two months. He returned to the DFS Auckland team after spending three years working for the company in Singapore managing the duty-free business at Changi Airport. David is pleased with the reaction from travellers to the new arrivals store and thinks that many people are amazed by the fantastic new look and the vastly expanded range of products. I was really proud of what we achieved in Singapore with the opening of terminal 3 and was initially sceptical that the standard could be matched here in New Zealand. But the new arrivals store really exceeds the current international standard. As part of overseeing the DFS airport staff, David is concentrating on ensuring staff are experts in the products on offer. He believes that customers want staff who are passionate and knowledgeable about what they are selling and can help them make informed decisions on their purchases. People are amazed by the fantastic new look and the vastly expanded range of products. Our goal is to create an unmatched shopping experience. Our new specialist roles for scotch, wine and electronics will have genuinely passionate people sharing their expert knowledge with customers in exciting and interactive ways. Left: DFS Auckland Airport store manager David Bisset. Staff parking Once again thank you for your patience around staff car parking at the international terminal. An information leafl et is currently being prepared to inform you on current activities and plans for the next nine months. In the meantime if you have any questions or concerns, or have observed any car parking abuse please Airport Times 03

4 Right: Paul Duffy, (centre) leads Reverend Jim Rauwhero (right) and Joe Matata (left) through the new arrivals area for the official blessing. Left: The students, contractors and teachers involved in the acoustic treatment project at South Auckland Seventh-day Adventist school are all smiles with the finished product. New arrivals area is blessed While the paint was drying and the final shelves were stocked, the new arrivals area at Auckland s international terminal was officially blessed by local Maori. Just hours before the area opened for business kaumatua Reverend Jim Rauwhero led a group of local Maori elders through the new space reciting a sacred blessing. Jim was accompanied by representatives from the airport marae, other local marae and airport management for the spine-tingling occasion. It was a very special day for all those in attendance, said Auckland Airport Marae business development manager Zella Morrison-Briars. In Maori culture, it is customary for kaumatua to bless new buildings, it offers a spiritual connection to the land. A special part of the occasion was the blessing of the magnifi cent Maori artwork which formed the entrance to the former arrivals area. The karanga was performed by Te Kaanga Skipper for its safekeeping as it is dismantled and then reinstated at the new arrivals area. Brains tick louder in quieter classroom Children being taught at the South Auckland Seventh-day Adventist school love their new classrooms which have recently been acoustically treated by Auckland Airport. Earlier this year, a construction team installed air-conditioning in 11 classrooms to help minimise aircraft noise. During the project, the students and teachers from fi ve of the classrooms were relocated to nearby Puhinui Primary school to reduce disruption to teaching time. School principal Rosalie McFarlane said the project ran smoothly due to the expertise of the construction team. The workmen were very effi cient and willing to work around the school programme and needs of the staff and 300 students with minimal disruption. It was like they were invisible, says Rosalie. The teachers have noticed the children have an increased level of concentration due to the controlled temperature and reduced noise. The children just love their new classrooms; they are buzzing with admiration, says Rosalie. The acoustic treatment programme is part of Auckland Airport s obligation to mitigate any environmental impacts from aircraft noise. Auckland Airport s sustainability advisor Martin Fryer, recently attended an Asia-Pacifi c Economic Cooperation (APEC) symposium on aviation emissions in Kuala Lumpur. The issue of air travel and its impact on climate change through carbon dioxide emissions is a global concern. The two-day conference examined what the entire aviation industry is doing to reduce emissions with presentations on some exciting projects. Presenters explained how air traffi c management systems can vastly improve aircraft effi ciencies, how aircraft and engine design will see a 25% improvement in fuel effi ciency over the coming years and discussed the issue of whether biofuels will be the answer. Carbon neutrality, carbon trading and carbon offset schemes were all on the agenda with examples from around the globe. Several airports presented at the conference including Christchurch International Airport on their carbon neutral status and Bangkok International Airport on measures they are taking to reduce emissions. The conference was a fantastic opportunity to scope out what the industry is doing to help with aviation emissions, and to see what new ideas are being developed and how we can participate. Action is being taken by airlines, aircraft manufacturers, air traffi c controllers and airports to address the issue and it seems in this part of the world that Australia and New Zealand are leading the way. 04 Airport Times

5 Take the stairs We all know that taking the stairs is healthier than taking the elevator, but two Auckland Airport emergency service officers are taking it to the extreme! Tony Scott and Paul Martin recently returned from the United States where they competed in the fi refi ghters stair challenge held in Seattle to raise money for leukaemia. As part of a New Zealand contingent, Tony and Paul raced up 73 fl oors (1,311 steps) of Seattle s tallest building, the Columbia Centre, along with 1,300 other fi refi ghters from across the US. Each fi refi ghter was wearing full gear, including breathing apparatus, throughout the ascent of the 396-metre skyscraper. Tony Scott, who was interviewed on US TV station KOMO 4, completed the gruelling challenge in 19 minutes 56 seconds and Paul Martin in 47 minutes 57 seconds. It was an amazing experience, says Tony. Halfway up I questioned why I was doing it but once I was at the top, the sense of accomplishment was fantastic. The fact that we were fund-raising for leukemia made it even more worthwhile. Paul said he was just happy to reach the top without being carted off by the medics. I was warned by fi re station colleagues not to return to New Zealand if I failed to complete it! says Paul. It was an amazing experience, As part of the trip, and a warm-up for Seattle, Tony Scott also completed the Iowa fi refi ghters stair challenge which was a race to the top of Iowa s tallest building. The Airport Times has it on good authority that both emergency offi cers took the elevator down after the challenge! Even more stair crazy for charity On 10 May, up to 220 fi refi ghters from all over New Zealand will participate in the Firefi ghter Sky Tower Challenge, a vertical race up Auckland s Sky Tower, all in aid of the Leukaemia & Blood Foundation. The event involves donning a full fi refi ghter uniform, 22kg of clothing and apparatus, and climbing the tallest building in the southern hemisphere. Several buff members of Auckland Airport s emergency service team are offering their support and participating in the 328-metre gut-busting challenge. In preparation for the event, the offi cers have been climbing a reversed escalator in the international terminal and, at the same time, generating a bit of extra cash for the charity. Thousands of travellers passing through the airport looked on in amazement at the challenge. Andrew Watling watched the team while his family checked in. It is an excellent idea. These guys do such a good job for very little thanks, so it is great way of building their profi le. I d certainly give it a go but I m not sure how long I d last! says Andrew. It s probably a bit more physical than your average day s work says airport emergency services offi cer Tony Scott. My body was burning, especially my lungs and legs. The kit weighs 22kg alone; you re sweating so much and the acid build-up in your legs is a killer, says Tony. Colleague Tony Beattie agrees, It s great training but hard work watching people looking at you and keeping a smile on your face while your legs burn! The sweat and leg burning was worth it: in just three hours they raised $2,208.40! Left: It s harder than it looks to climb a reversed escalator with 22kg of gear. Left: The New Zealand team gets ready for the race up 1,311 stairs of the Columbia Centre skyscraper in Seattle. Tony Scott and Paul Martin are seen on the far left in blue. Left: The Columbia Centre in Seattle Every day, somewhere in New Zealand, six children and adults are diagnosed with a blood cancer like leukaemia or lymphoma. Blood cancers combined are the fourth most common cancer in New Zealand and leukaemia is the most common childhood cancer. The Leukaemia & Blood Foundation is there to support those patients on their journey; but those support services cost $1,000 a day to provide. Airport Times 05

6 Right: The new Tiffany Lace sunglasses feature a Tiffany diamond in the centre of a starburst design on each temple and retail at NZD$1, Shopping at the airport Breakfast with Tiffany s Sunglass Hut has brought a touch of Hollywood glamour and glitz to Auckland Airport with the launch in May of the exquisite new Tiffany & Co. eyewear collection. Tiffany has long been a byword for luxury, and this new range of beautiful sunglasses is limited to only fi ve of the 48 Sunglass Hut stores in New Zealand. That special list includes the landside store at the international terminal, aimed at the travelling fashionista and discerning style connoisseur. This is the very fi rst sunglasses collection Tiffany & Co. has created in their distinguished history, with the New Zealand launch at Auckland Airport coinciding with the global launch of the new range. The result is a 10-piece series that is timeless, classic and exclusive, using many of the same precious materials and detail as for their jewellery. The price of a pair of sunglasses begins from NZD$605.00, with one model called Tiffany Lace featuring a Tiffany diamond in the centre of a starburst design on each temple and retailing at NZD$1, So, from May onwards, keep your eyes peeled for any Tiffany sunglasswearing travellers gliding through the airport on their way to the next glamorous destination. NZ Music Month The annual showcase for the local music industry, New Zealand Music Month, rocks around again this May. Many New Zealand musicians have struggled to make a living as performers, so New Zealand Music Month was born to create a platform for local performers and help them make their marks. As the gateway through which aspiring local musicians leave to conquer the world, Auckland Airport is proud to support the local music industry. Watch out for some New Zealand music at the airport during May! Marketplace Car for sale Toyota Rav 4, 1995, 103,000km. Green, very reliable. Price $4,800 ono. Can be viewed in staff car park 1 or phone Kathy on House for sale Ten-year-old brick Fletcher home: three bdrms, two bthrms, alarmed, double garage and plenty of space to park boat, etc. New log fi re installed last winter. Very private. Price $410,000 includes whiteware and furniture. 2B Sheriff Place, Alfriston/Manurewa. Phone Kathy on House for rent Three bedroomed house with lounge, deck and very big garage. Kirkbride Road, Mangere. Suitable for work from home. Five mins drive to airport, Mangere shopping centre and surrounding industries. Close to schools. Available immediately. Rent $375 per wk. Phone Yasmin on or ipod found A 30GB ipod was found at the car park next to the Airpost hangar on Wednesday 26 March If you have lost your ipod and can accurately identify it, please contact Rob Rozema on to claim. The plane truth How would you feel about not having to pay Auckland Airport s $25 departure fee at the international terminal? Wayne Stensness, Kiwi living in Brisbane: A lot of people would be happy with that. We are one of the few destinations where the fee must be paid at the airport. Mark Haigh, farewelling a friend: It doesn t really bother me either way, but it means I could spend the extra $25 on alcohol! 06 Airport Times

7 Competition How much money is in the globe? We have recently emptied the contents of our donation globes. Can you guess how much money was in this globe? Attention all coffee lovers Café Down Under and Café Espresso, located in the international terminal and operated by HMSC, both provide loyalty cards to staff and frequent flyers. Each card offers buy five coffees and get the sixth one free. Once you have fi nished with your card, don t forget to put your name and address on the back and you will go into a monthly draw to win a fabulous gift hamper! Recent winners have been from Air New Zealand, Aviation Security, Whitcoulls and Regency. Keep in mind that your coffee card from Café Espresso can be used at both the airside and landside stores, City of Sails and the Spinnaker Bar and Bistro. The closest fi gure will win a $50 Spinnaker Bar voucher. The globe has been in place for about three months and was approximately half full of international and New Zealand currency. Please your answer to or write your answer and your contact details on the back of an envelope and send it to Airport Times Competition, PO Box 73020, Auckland Airport, Manukau Competition closes Friday 23 May. The globes are emptied several times a year and the money collected is used to support local charities. Part-time Aircraft Cleaner Required A highly motivated person is urgently required to join our small team based in a private hangar at Auckland Airport. Currently operating two long-range private jets, we require a cleaner to manage and undertake the following services: Aircraft cleaning and washing Office cleaning An eye for detail to present the aircraft in immaculate condition for each fl ight is essential. The utmost standard of discretion and maturity will be required at all times. Hours vary and the successful applicant must be fl exible with their own transport. Please reply in writing to: The Chief Pilot, Business Jet Limited, PO Box 73075, Auckland International Airport or Sharron Knol, travelling to Brisbane: I think it is a great idea. It would be one less drama when you are rushing around like a lunatic. Jeanette Collis, departing to Brunei and Borneo for a holiday: Every other airport seems to collect the fee through the ticket. It saves having to fi nd an extra $25 when you get to the airport. Denver Williams, Auckland Airport employee: I think it is a fantastic idea and will make the process so much easier for travellers. I m going on my honeymoon soon so can spend more money at duty-free! Airport Times 07

8 Useful contacts AUCKLAND AIRPORT Airport emergencies Ext Airport faults and repairs Ext Auckland Airport reception Terminal cleaners (Spotless Services) AIRLINES Domestic and Commuter Airworks operations centre Air Chathams Air National Air New Zealand Great Barrier Airlines Mountain Air Pacifi c Blue Qantas Airways Skylink International Aerolineas Argentinas Air New Zealand Air Pacifi c Air Tahiti Nui Air Vanuatu Aircalin Asiana British Airways Cathay Pacifi c Emirates EVA Air Freedom Air Garuda Indonesia Japan Airlines Korean Air KLM Royal Dutch Airlines LAN Airlines Lufthansa Airlines Malaysia Airlines Pacifi c Blue Polynesian Blue Qantas Airways Royal Brunei Airlines Singapore Airlines Thai Airways AIRPORT FREIGHT SERVICES ACP Worldwide ACT Transport Aion Cargo Solutions Air Freight NZ Air Transport World Freight Airport Freight Centre Tenants Assoc Airport Lunch Bar Apex International Forwarding Apex Logistics Asian Express Airlines Barber Logistics Cargolux Airlines International CMT Bond Collins Equine CT Freight DHL DogTainers NZ Ltd Emirates SkyCargo Exel EZI World Cargo Federal Express Fliway Group Green Freight Limited IRT-BAS Japan Airlines Jupiter Air Korean Air Menlo Worldwide NZ Post international freight forward Origin Air Freight Pace Air Services next fl ight services Priority Fresh Qantas Freight Skynet Worldwide TNT Express UTi New Zealand Ltd Wilson Logistics Contact us If you want to contribute to the Airport Times we would love your news items, stories, events, letters, advertisements and marketplace ads. CONFERENCE ROOMS Domestic terminal The Cabin The Clubhouse The Coachroom International terminal Marlborough and Blenheim rooms FUNCTION CATERING HMSC-Auckland Airport LSG Sky Chefs New Zealand Ltd Pacifi c Flight Catering GOVERNMENT AGENCIES Aviation Security Service Customs Immigration MAF Police GROUND HANDLERS Air Centre One Air New Zealand Menzies SkyCare HELICOPTER SERVICES Helifl ight PUBLIC TRANSPORT Airbus 0508 AIRBUS MAXX Regional Transport RECREATION AND PERSONAL SERVICES Aviation Country Club Aviation Country Club Bistro Aviation Golf Course (starter) Airport Lollipops Educare Butterfl y Creek Flying Fit Health Club Golf Driving Range Treasure Island Adventure Golf RENTAL CAR COMPANIES ACE Rentals Apex Car Rentals Avis Rent a Car Budget Rent a Car Europcar Hertz NZ Jucy Rentals Maui & Britz Campervans Thrifty Car Rental USave Car & Truck Rentals Your Car Rental Services SHOPPING AND DINING Airport Shopping Centre Acorn Café Airport Pharmacy BNZ Digital Mobile Foodtown Outlet Store Postie Plus Sheridan Linen The Airport Doctor The Florist The National Bank The Sharing Shed The Warehouse Warehouse Stationery Domestic terminal Books and Magazines Whitcoulls Food and Beverage Bach Café Dunkin Donuts Espresso Plus Hayama Sushi & Noodles Qantas Café Tank Juice The Ranges Wishbone Fax: Copy for the June edition to be in by 14 May please! Services Travelex Visitor Information Centre Speciality and Gifts NZ & Beyond Sunfl owers Florist Sunglass Hut Time Out International terminal Accessories Guess Sunglass Hut Sunglass Hut/Watch Station Tie Rack Vodafone Rentals Books, Magazines and Music Whitcoulls Fashion Adidas Beach Culture Bendon BONZ in New Zealand Carri-On Line Merino Discovery Rip Curl Food and Beverage Café Down Under Café Espresso City of Sails Hayama Sushi & Noodles Jean Batten Foodcourt Kiwi Café & Bar McDonald s Spinnaker Bar Subway Tank Juice The River Café General Duty Free Choc Stop DFS Galleria Regency Duty Free Services Airspace Flight Centre Massage Café Seal n Secure Travelex Visitor Information Centre Souvenirs Global Culture Made In New Zealand Speciality and Gifts Airways Florist Artport ChocoVino Kiwi Discovery Nature s Window Oceanic Arts The Cellar The Collection Point The Great New Zealand Shop Time Out TravelPharm Walker & Hall Jewellers SERVICES Airport Service Garage Airways Panel and Paint Firestone Direct Harriman Signs ImpEx Personnel J A Russell Electrical & Data Suppliers Koru Club (car valet) Manukau City Toyota Parking Services Pit Stop Qantas Valet (Base Care) Shell Skyways Service Station Shell Tom Pearce Service Station Skyway Car Storage The Truck Cleaning Company Travel Agents Travel Service (TATS) Vehicle Testing New Zealand Recycle me This is printed with soy-based inks on 100gsm ecostar. Manufactured using 100% postconsumer, recycled, FSC CoC certifi ed pulp. 08 Airport Times

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