Managing Your Business Expectations

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1 Cost competitive logistics for online retailers Managing Your Business Expectations

2 Less hassle, same control Services to help you compete in ecommerce Outsourcing to On Fulfilment means There are few marketplaces more competitive than online you can get rid of your worst logistical headaches such as retailing. Customers expect fast, accurate deliveries and customer service, storage, picking are quick to downgrade those companies they feel don t and dispatch. But if you re come up to scratch. concerned about losing control of your operation, don t worry. At On Fulfilment we ve dedicated ourselves to providing a You have the flexibility to tailor our service specifically designed for ecommerce, which allows services to your exact needs, and our any online retailer to offer a five-star service to their online reporting tool provides access to all your vital reports and customers at a very competitive price. It s a sure route to management information at any time gaining loyalty and winning new business through website of day, any day of the week. You can ratings and word of mouth. always know the real-time status of each and every order, as well as getting an important overview of your Whether you re an established multi-channel business with logistics history. a large workforce or a single individual working from home, Our best in class systems ensure On Fulfilment has the systems to provide exactly what you your customers are receiving need. Our services are completely scalable, from a simple measurable excellence with every delivery facility to a complete fulfilment system including order. For businesses that are intent on growth, outsourcing is the ideal such features as professional warehousing, international way to guarantee you can expand deliveries, packing and gift wrapping, returns processing, your organisation whilst maintaining, business to business distribution strategies and much or improving, your levels of customer more. service. If you like the idea of outsourcing your order fulfilment to professionals and saving time and money into the bargain, read on to discover how our business could make a big positive difference to your business.

3 Why outsource? How it works Low building overheads you may just need an office or a laptop An overall reduction in the cost of logistics Transactional charges means low, manageable costs Economies of scale with our carriers keeps you price-competitive Tailored service means you don t have to compromise No personnel worries concerning holiday or sick cover Outsourcing provides a platform for up-scaling Buyer www Your Website Product Selection Take advantage of our extensive customer service packages Delivery We provide integration to a range of ecommerce platforms Shopping Cart Pick and Pack CHRIS. SMITH 01/12 01/18 Payment You Onfulfilment Your Supplier

4 A professional partnership A full suite of E-Fulfilment services The People Whatever you re looking for to enhance your e-retail Because On Fulfilment specialises in ecommerce we are as involved in the sector as you are, keeping up to services we can provide it, from gift-wrapping to the efficient management of returns. speed with new developments and changes in the marketplace. Our clients tend to think of us as partners in their success. Our user-friendly web shop management tool provides a direct link to major players such as Amazon, Play.com and ebay, plus we can offer in-depth experience of working Our carefully selected staff are trained to understand your business with Discount Voucher websites and Shopping Channels. and accurately fulfil each and every pick, making sure that your Having access to a wide range of programmers and customers receive the exact products operational specialists means we can support your e-retail they ordered in the best possible condition. aspirations whatever the size of your business or the type of products you are selling. Our customer service team are on hand, whenever you need assistance or advice, and if you choose our Mail Order & Point of Sale Fulfilment enhanced service you will have direct Fast Moving and Seasonal product contingencies access to a named Account Manager Business to Consumer Drop ship who will get to know every aspect of your business inside out. Storage and drop shipping Reverse flow logistics Returns Order presentation and gift wrapping Stock rectification Stock disposal

5 The systems Another important aspect of the partnership is the way our systems can integrate closely with yours. For all accounts we offer intelligent API interfaces so that your data flows seamlessly from your system to ours. And if you use our Warehouse Management System it can interface fully with your ecommerce platform, and we also provide back-end carrier integration so re-keying addresses is avoided. It s this combination of the right people and the right systems that means you can make the decision to outsource to On Fulfilment with total confidence. A complete warehousing solution Whether your ecommerce is directed at consumers or businesses, our warehousing facilities can relieve you of providing your own costly storage space and give you the option of a full range of professional services into the bargain all at competitive prices. Strategically located in the centre of the UK, close to motorway links, our warehousing is guarded round the clock from a central gatehouse. We have the trained staff and years of expertise in stock management to offer a secure and totally reliable facility for receiving and dispatching your goods, as well as everything in between. General pallet storage Pallet pick and pack Break Bulk and Forward Distribution Stock Control Container un-loading Re-palletisation Space only Solutions Retail Logistics from pallets to parcels Product Re-work & Re-coding UK & International Distribution Returns Processing

6 Case Study Efficient distribution for the UK and overseas As the Managing Director of a new We have carefully selected our nominated carriers for their start up online business I believed I capability to offer a range of competitively priced services, had the business idea and supplier contacts to build a successful covering everything from a small envelope to a full trailer business, but had no practical way of load. Our aim is to allow you to achieve a price point that putting in place the logistics, gives you the edge on the competition. warehousing and distribution facilities I needed to make my business work, and to give customers All new despatches are collected daily and can be the service I knew I had to give them delivered across the UK as well as Europe and the World to grow my business for the future. by road or air. A chance conversation put me in touch with On Logistics, I met with Nick, Mark and the team, and we talked through what I was trying to The cost-effective European solution Our European gateway is located in Rotterdam, and from achieve, they offered me a number of this strategic location we are able to provide a full solutions, even making suggestions ecommerce solution directly into the Low Countries and on carriers and packaging, taking the time to sit down and work with me to find what worked best for my Germany at a considerable cost-saving compared with a UK based outlet. business. My business has continued to grow, we are expanding the product ranges we offer and are now The great advantage of this gateway is that you can looking to link into On Logistics replicate your UK trading model into Europe a sure-fire systems to continue to improve route to increased sales and expanded trading efficiency and the service we give to opportunities. customers. I can highly recommend On Logistics and the service they offer. Brian Farmer Managing Director MAD HOG Ltd and Gadgets R Us Ltd.

7 Accreditation s and memberships How much will it cost? Whatever your budget we think you ll find On Fulfilment makes economic sense for your ecommerce operation. Our charges are geared to suit a range of budgets from a small start-up to the largest corporate organisation. Individual orders can cost as little as a few pence, and you only ever pay for activities carried out or space taken. As always we aim to work with you in a true partnership, so if you have individual requirements not covered by our standard services we can liaise with you to understand exactly what you need before providing a competitive quotation. We also strive to make your administration as straight forward as possible with weekly invoices backed up with activity reports for simple checking. On Fulfilment has been designed to save you money as well as time and hassle, but for an estimate of how much it would cost for your specific operation please contact us to talk things over.

8 A Part of If you d like to know more about how On Fulfilment could give your ecommerce business the competitive edge, please contact us for a free, no obligation consultation. Telephone: [email protected] [email protected] Drayton Manor Business Park/Coleshill Rd, Tamworth B78 3XN