THE WHOLE IS GREATER THAN THE SUM OF ITS PARTS

Transcription

1 THE WHOLE IS GREATER THAN THE SUM OF ITS PARTS /7 national emergency hotline Corporate Headquarters: 185 Oakland Avenue, Suite 150 Birmingham, MI Toll Free: Direct : Fax :

2 STAY CALM Ready for Recovery BELFOR is the global leader in integrated disaster recovery and restoration services. BELFOR offers the highest quality and most comprehensive restoration An unexpected fire. A sudden earthquake. A slow-moving hurricane that sweeps slowly through a community. Disaster takes many forms and can strike anytime, anywhere. Homes and businesses can be devastated within minutes. Those who experience an unexpected disaster are faced with the seemingly insurmountable task of starting over. Property owners are faced with the daunting questions of: Where do I go from here? Who can help me? How do I even begin to recover? The answer is simple. Stay calm. Call BELFOR. services in response to natural and man-made disasters. In fact, through our unique, coordinated process, we provide customers every single service needed to help return to normal operations. From structural damage repair and clean up to the recovery and restoration of equipment and vital documents, you can count on BELFOR for a rapid and proven response, and workable solutions to any situation, no matter how difficult. We have locations across the nation and teams of skilled professionals available whether you need a force of three or 3,000. We are here 24 hours a day, seven days a week, wherever and whenever you need us. With BELFOR on your side, no disaster is too great.

3 TIMING IS EVERYTHING When disaster strikes, the clock is ticking and timing really is everything. Lack of recovery action means the possible ruin of equipment, furnishings, electronics and valuable documents that have the potential of being recovered. If there is any water damage and in many cases there will be mold can take root and lead to a far more extensive clean up project with significantly higher cost. Phases of an emergency: Response: Getting on site quickly allows our technical experts the chance to assess the situation and develop a proper restoration plan. Stabilization: Helps to curtail further damage from water, mold and the elements, which ensures that increased recovery costs are kept to a minimum. Having the right response team can mean the difference between recovery and failure. In the midst of chaos, you need proven expertise to put your business operations back on track. BELFOR has more than 95 full-service offices throughout North America, strategically positioned to provide maximum response time. By maintaining effective, full-service offices across the Recovery: Every effort is made to maintain the original structure and recover important items. Surprising to many of our customers, BELFOR s team of technicians can save much of the equipment and documents initially thought unsalvageable. Restoration: The final step to getting your business back on track all damage is repaired, equipment restored or replaced and things return to normal. continent, we can immediately draw from a diverse range of in-house experts, capabilities and technologies, amassing our resources to complete your job, no matter how large or small. Through its geographic reach, BELFOR is also able to allocate resources even in the face of regional disasters. This geographic proximity to our customers and the ability to commit the right resources any time, day or night, gives you the time advantage you need to speed recovery and minimize loss. It cannot be stressed enough how critical a part response time plays in a disaster situation. And no one responds more quickly or more effectively than BELFOR. The first 72 hours following a loss are the most critical.

4 SINGLE-SOURCE SOLUTION The road from disaster to recovery involves many important decisions that can result in numerous detours if not considered carefully and implemented correctly. In most cases, direction from a single-source provider like BELFOR can make a tremendous difference in your recovery efforts. With our understanding of restoration and reconstruction, we know that one decision often impacts many others, and must be considered from an overall view of the project. A stand-alone service that may appear at first to present considerable benefits may not be the best solution in the complete recovery process. Only with a unique understanding of complex losses as well as the total restoration process can the very best solution be realized. Emergency response Reconstruction Structural dehumidification Structural cleaning and decontamination Contents restoration Mold remediation Hazardous materials Electronics restoration Magnetic media and data recovery Equipment and machinery refurbishment Book and document recovery Consulting services Corrosion control Water extraction Emergency power Vital records recovery BELFOR is the leader in service delivery and singlesource accountability, assuring both the insurer and insured the most direct path to complete project satisfaction. We weigh the benefits and expenses of competing technologies and procedures to determine the quickest and most cost-effective method of quality restoration and reconstruction. We then implement procedures with the utmost precision and care. From coast to coast and around the world, BELFOR turns chaos into orderly recovery and ensures continuity of operations. With a proven track record of service, integrity and success, you can count on BELFOR for your A temporary tent city was constructed in the aftermath of Hurricane Ivan in Pensacola, FL to house BELFOR workers as they worked to help the community recover. recovery and restoration efforts from beginning to end.

5 EMERGENCY SERVICES Damage is a dynamic entity and does not cease at the end of a catastrophic event. If left unchecked for even a short period of time, on-site corrosive properties, contaminants and exposure to the elements will only increase the potential of further loss. That s why quick, efficient emergency service response is paramount in the first step to any successful recovery process. At the moment BELFOR arrives on the scene, our clients know that this point will be as bad as the damage gets. First, we stabilize the environment so the damage grows no further and everything from that point forward begins to improve. Secondly, we seek to shorten the recovery time needed to restore the use of the client s physical assets (building, files, machinery, office contents, etc.). Failure to move decisively and effectively will ultimately result in more extensive damage and extended time frames in the recovery process. With years of emergency response experience, our team is trained to analyze each situation and react aggressively with an integrated, coordinated approach to the specific issues at hand. Health and safety issues are our first consideration and the ability to quickly secure property, erect safety barriers or initiate emergency structural repairs to allow access for crucial restoration are all important aspects of the response scenario. Next, mitigating damage to critical operational systems, computers, electronics, vital records, valuable contents, machinery, inventories and structure is time-critical and directly impacts the financial loss of any business. BELFOR has the in-house expertise, equipment and technology to immediately address and implement the best-response procedure regardless of the disaster. It takes a professional to determine specific problems that exist in each situation and the proper steps to take to ensure the work is done right. We stabilize the environment so the damage grows no further and everything from that point forward begins to improve.

6 EMERGENCY SERVICES 2. Board Up 3. Safety Inspection Securing a space and sealing it from the elements is important to ensure that no further external factors will infringe upon the facility. While boarding up may seem simple, BELFOR s resources and experience ensures this important step is done quickly and correctly. We have access to the manpower and materials to be on the job almost immediately. In addition, our team s experience allows us to make technical decisions that prevent further destruction and potential permanent damage to your structure. Oftentimes, incremental repairs must be made to secure areas where larger restoration work can proceed. In these areas and in all of our efforts, the safety of your employees and our team members is a BELFOR priority. That s why we partner with professionals like engineers who evaluate the entire site to determine issues like the structural integrity of the building, while industrial hygienists run tests to ensure proper air quality standards are met. In addition, our experienced teams are adept at working in dark, dank and often smoldering spaces. With the assurance of a safe environment, our employees have the peace of mind to move forward with their work in the quick, efficient manner for which BELFOR is known. 1. Evaluation The damage apparent to the naked eye is not always the extent of the damage in an emergency situation. BELFOR brings in technical experts such as engineers and architects who make immediate decisions that will determine the critical path of remedial efforts and ultimate restoration. While these specialists check for issues like thermal stress in a fire situation or the extent of water damage and potential for mold, another team is evaluating the damage to equipment and machinery. Through a combination of these professionals expertise and quick reaction time, a remediation plan is developed to move forward as efficiently as possible. 4. Temporary Power BELFOR has a national service agreement with Aggreko, one of the country s leaders in auxiliary power supply. Experts in their field, Aggreko provides the equipment and the manpower we need usually within a few hours of our call. This immediate access is an important part of our quick-response abilities.

7 EMERGENCY SERVICES 7. Demolition Our trained experts move quickly to determine a selective demolition process, which removes the sources of contamination and helps to stabilize a structure. We seek to remove only what is damaging the integrity of the facility and will impede the efficiency of our restoration process. BELFOR s experience with the insurance industry helps us to determine the best demolition path to achieve our ultimate goal of restoring the value of your facility. 6. Corrosion Control 5. Water Extraction & Dehumidification Whether it s a natural disaster or fire, water is usually a component of an emergency services situation. Damage to drywall from large amounts of standing water can be fairly obvious. However, water most often finds hidden, void spaces and contact with cellulose materials can lead to the onset of mold. BELFOR s water extraction and desiccant dehumidification capacity is among the best in the world. Through our exclusive partnership with Aggreko, a worldwide leader in the production of power and dehumidification equipment, we are able to respond faster to provide the solutions you need. Time is critical and environmental control can prove to be the primary difference in preventing further structural damage and saving valuable documents, machinery and electronics from the effects of corrosion. Smoke, soot, acid, water and other potential sources of contamination and corrosion have a direct and indirect impact on structure, contents, computers, records, machinery, work in process and other essential business functions. By using stabilization techniques such as applying a lubricant that actually displaces water and ambient humidity, we can keep equipment from becoming impaired and reduce the amount of restoration and longterm costs to our customers. BELFOR s immediate action mitigates potentially damaging effects and paves the way for a smoother cleaning, decontamination and restoration process.

8 RECONSTRUCTION AND CONTRACTING SERVICES No matter what the precipitating event fire, flood, hurricane or earthquake the aftermath of rebuilding or reconstructing is a complex process involving a variety of different parties, all of whose needs must be met for a successful outcome. Property owners, managers, insurance companies and adjusters, architects, engineers, local municipal authorities and a multitude of subcontractors must work as seamlessly as possible to fully restore property value, control costs and limit business interruption. The involvement of this many individuals has the potential to lead to a chaotic, confusing situation. This confusion usually leads to lost time, as well as the possibility that essential issues will be overlooked. BELFOR expertise touches virtually every aspect of contracting required to rebuild and restore your operation. In time-critical environments, no one comes close to our level of response, experience and track record of results. Relax and count on BELFOR to help you in every step of your recovery. BELFOR's Reconstruction Capabilities 24-hour emergency response Site containment/temporary shoring Intrusive investigation/selective demolition Emergency power Full scale carpentry BELFOR s expertise in understanding the reconstructing Complete electrical, mechanical and plumbing and contracting process is virtually unmatched. With over Complete exterior envelope reconstruction 50 years experience, we have managed a variety of Construction defect reconstruction restoration projects such as major retail establishments, All roofing configurations restaurants, multi-family facilities, hotels, schools, churches, plants, factories and more. In addition to our in-house staff, we work with specialty trades, engineers and architects to enhance project effectiveness and speed. We have maintained strong relationships with skilled contractors who undertake procedures efficiently and we also work closely with insurance companies and adjusters to expedite claims. Interior build out and finishes Complex installation and interior finishes High-rise reconstruction and restoration Historic reconstruction and restoration Machinery/factory line implementation Reconstruction is more complex than original construction for many different reasons. At BELFOR, we understand that an experienced project manager can make all the difference in the world between chaos and calm for everyone involved. That s why we hire and train only the best leaders with proven track records and elevated communication skills. BELFOR project managers deftly balance the shortest length of business interruption with the proper reconstruction techniques to ensure your building maintains its value.

9 ENVIRONMENTAL SERVICES Mold Remediation BELFOR offers comprehensive mold abatement and remediation services from initial air quality testing and mold identification to remediation and final clearance testing. In fact, BELFOR has published remediation guidelines based on the Environmental Protection Agency s outline for indoor air quality. Drawing heavily on input from the scientific community, these guidelines have become a standard for the treatment of mold not only for BELFOR, but also for the entire industry. Mold spores are around us all the time; however, they thrive in moist, dark, indoor areas. Since water damage accompanies almost every disaster situation, mold is a potential problem if recovery action is not taken immediately. Dark and lacking sufficient air flow, wall cavities provide notoriously great host environments, and mold can root in organic materials like sheetrock, carpeting and wood flooring in less than hours and become visible in less than 72 hours. A mold problem doesn t mean you have to demolish and rebuild. However, without swift and proper action, mold can quickly grow to massive numbers and lead to health problems that will negatively affect your restoration process. absolute best in the industry offering our customers effective solutions in the fight against mold. Hazardous Materials In the case of a hazardous materials situation, BELFOR partners with RMCAT Environmental. RMCAT has the experience, resources, and infrastructure necessary to provide fast, reliable emergency spill response services. Like BELFOR, the company maintains a team of professionals on-call 24 hours a day, 365 days per year. This team consists of response managers, chemists, foremen, equipment operators and response technicians ready to immediately respond, stabilize and clean-up almost any hazardous material spill. Through the years, the company has assembled a unique array of experience within core management and field teams to support a wide range of environmental services including non-emergency services such as in-plant services, waste management/removal services and remedial construction projects of all sizes and complexity. This is buoyed by a rigorous training program to ensure employees are kept up-to-date on the latest in hazardous material containment. BELFOR is proud to have contributed to the mold remediation guidelines of IICRC (Institute of Inspection Cleaning and Restoration Certification). Sadly, over 50% of the mold remediation projects BELFOR performs result from inadequate water clean up, which could have been avoided with proper structural drying. That s why we offer a response plan that addresses facility damage issues and limits potential down- time and costs. BELFOR combines the use of specially trained technicians and scientists with the most up-to-date dehumidification and air purifying equipment available today. Through years of scientific knowledge and research combined with decades of practical experience, BELFOR s mold remediation team has developed into one of the Through our partnership, BELFOR provides the following hazardous materials handling specialization services: Emergency spill response Removal actions Asbestos lead abatement Facility decontamination & demolition Storage tank system cleaning, demolition & retrofit Waste management and removal Containment and recovery system Construction

10 VITAL RECORDS RECOVERY With many clients, their first thoughts in a disaster situation tend to relate to structural damage. However, the contents of buildings often present further, more significant losses in the form of valuable books, records and important papers that end up damaged by fire, flood or bacteria. In the case of water, deterioration begins as soon as moisture is absorbed into the paper and ruination can happen immediately or slowly over the course of years. Sometimes, a book may even feel dry, but without professional measuring equipment, you cannot accurately determine if it is still holding enough moisture to support mold and bacterial growth, or attract insects. you rapid access to materials undergoing restoration. Our team is also specially trained in the handling, packing and recording of valuable documents such as stocks, medical records and library materials to ensure they are returned in the same order as when they were received. From the smallest medical record to an entire library system, trust your vital records recovery project to BELFOR. Audio tapes Maps Blueprints Microfiche Books Microfilm Compact discs Negatives Not long ago, damage usually resulted in the items being discarded or returned to use in an unsatisfactory condition where they continued to deteriorate and contaminate the workplace, library or home with mold, mildew, soot or odor. Today, BELFOR has developed the technology to restore important papers, books, files and documents including film and x-rays. We can now return these damaged articles to stable condition, restore their appearance and extend their useable life. However, the sooner our technicians begin, the sooner deterioration is halted, minimizing the need for restorative procedures. Data files Diskettes Documents Drawings Files Film Laser discs Library materials Magazines Magnetic media Manuscripts Paintings Parchment Photographs Plans Slides Transparencies Vellum Video tapes Vital records Whiteprints X-rays BELFOR has maintained its position at the forefront of vital document recovery through consistent research and development, coupled with proprietary processes and equipment. Whether you need standard forms of remediation such as low vapor pressure dehumidification, or complex processes like vacuum freeze drying, thermal freeze drying, molecular sieve, microwave technology, irradiation technology or more, BELFOR can deliver the most appropriate solution to fit your needs. In addition, our computerized inventory management system gives Vacuum freeze drying is a complex and unique method of drying printed documents.

11 MACHINERY AND EQUIPMENT REFURBISHMENT Following a fire, flood or other form of contamination, manufacturing equipment, machinery, mechanical parts and work in progress can suffer irreparable damage from corrosion, abrasion or seizure. Immediate stabilization can be accomplished by protecting affected surfaces and through effective environmental control that often alleviates the need for expensive or time-consuming replacement. Not only can restoration achieve considerable financial savings up to 90% compared to the replacement cost but more importantly, it is the quickest way of ensuring business resumption and the retention of business clients. Important manufacturing items such as key tooling, injection mold, test fixtures and even work in progress may take months to replace even if the up-to-date drawings are available. Restoration offers a valuable, costeffective solution. Even when long-term reliability cannot be guaranteed or replacement lead times are extended, interim decontamination and restoration may allow manufacturing operations to continue while replacements are obtained. Our trained technicians work with equipment manufacturers and the client s own staff to ensure total confidence is maintained throughout the recovery process. And, when machinery requires repair or remanufacture in addition to decontamination procedures, our BELFOR CNC Machinery Services can provide the necessary expertise to complete total restoration and proper reinstatement. Machinery and equipment restoration can achieve considerable fundamental savings up to 90% compared to replacement costs.

12 ELECTRONICS RESTORATION While electronic equipment such as computers is surprisingly resilient to even the worst forms of contamination, proper mitigation and safeguarding actions are required to prevent long-term damage. BELFOR is a pioneer in the field of decontamination and recovery of technical equipment. Based on the work of our research and development division in Germany and our experts around the world, we have created and implemented a host of innovative methods for saving sophisticated electronic equipment as diverse as desktop computers and servers to power station control systems and medical equipment. We have created and implemented a host of innovative methods for saving sophisticated electronic equipment as diverse as desktop computers and servers to power station control systems and medical equipment. With over a quarter of a century s research, development and recovery experience in electronics restoration, BELFOR provides a total solution to every conceivable contamination such as floodwater (including total submersion), corrosive soot from fire, acid vapors, mold, environmental contaminants, pollution caused by production processes, sea salts from overseas transportation and toxic contamination. Our highly skilled technical staff, working on-site in our dedicated labs, utilizes the latest technology to ensure that inspection, decontamination and testing of all equipment is carried out to the highest standards. Our procedures, which include the use of static dissipative workstations and flooring, specially developed chemical processes and ultra fast vacuum drying techniques, are all ISO 9000 approved. Additionally, through close cooperation with manufacturers and service representatives throughout the restoration and certification process, we can safeguard maintenance and warranty agreements. BELFOR prides itself on results. Through the use of specially developed diagnostic software and testing, BELFOR customers will have complete confidence when restored equipment is returned for operational use.

13 TECHNICAL SERVICES Research & Development Few in North America have the disaster recovery resources possessed by BELFOR. Our comprehensive support, outstanding logistical skills and trained personnel are complemented by our in-depth technical services solutions for any kind of fire or water damage. BELFOR remains on the cutting edge in such areas as mold remediation and equipment restoration by combining a scientific base with extensive experience from damage situations. companies can use in settling losses. Packages include not only recovery information, but also beneficial items such as construction schedules and research into local building departments to determine code upgrade issues. We can also hire experts like engineers to assess structural damage and determine the quickest, most cost-effective means to recovery. In many cases, BELFOR can be retained by insurance companies in a Clerk of the Works position to oversee repairs being completed by outside contractors, and also to monitor and control costs. Through applied research and development of chemicals and restoration procedures, our staff works both at incident sites and in our own well-equipped central laboratories to constantly develop new solutions in restoration technologies. Our standards in quality control and technical transparency match the requirements of even the most demanding of customers. Over many years this technical support has enabled us to continually push the boundaries of restoration. Even in sensitive areas, such as clean rooms in semiconductor factories, our technical support team provides the excellence that makes recoveries in this field possible. Consulting Services Through our consulting division, BELFOR is available to act as experts for insurance companies in determining loss amounts in disaster situations. BELFOR combines our in-depth knowledge of site damage and recovery experience to put together a complete package insurance Access to resources worldwide BELFOR employs some of the world s leading experts from a host of disciplines that relate to the areas of restorative treatments and applications: Document technicians Mold experts Chemical scientists and engineers Engineers for machines, electronics and structures Accredited technicians for drying technology and measurement Accredited engineers for asbestos removal Environmental scientists Accredited contingency planners Experienced restoration practitioners for seminars and training Physicists Environmental scientists Our standards in quality control and technical transparency match the requirements of even the most demanding of customers.

14 PRIORITY RESPONSE FOR THE PREFERRED CLIENT Red Alert: Because Your Response is Critical A disaster does not have to result in total devastation. Your response and actions during the first 24 to 48 hours may be critical in determining whether your business ever fully recovers. Through our years of experience, BELFOR has developed the Red Alert response program that shortens response time and limits your financial impact and recovery process, so you can resume operations and service your customer base. Partnering with a proven specialist like BELFOR can mean the difference between effective operational recovery and further disaster as time marches forward and you lose equipment, resources and potentially, customers. Red Alert immediately implements these critical response actions: Stabilizes the premises making it safe and secure Mitigates and prevents further damage Immediately recovers salvageable assets of value Assesses the full scope of damage As part of your team, implements actions to restore your facility and equipment to working order As a Red Alert member you will receive: Emergency service, 24 hours day or night, 365 days a year Planning Before Disaster Strikes Red Alert membership begins with the development of structured response procedures that integrate seamlessly into your current continuity or recovery plan. Our Red Alert team will meet with your staff to discuss your priorities and important business functions. We educate ourselves in regard to your critical systems, facilities and vital records before a disaster strikes, saving hours, days and even weeks in potential lost recovery time. We can often recommend practical and proven solutions to potential problems before they become reality, adding value as a key partner in your recovery efforts. A dedicated account representative available to assist you in aspects of both pre- and postloss recovery Expert assistance in emergencies of every type and size from a major fire to a simple burst pipe Effective action in the rescue and protection of assets the minute our BELFOR Red Alert team reaches the site Immediate integration of the Red Alert plan with our BELFOR offices in Europe, the Middle East and Asia Immediate Action One call to our 24-hour priority hotline puts Red Alert into action. Our experienced personnel immediately responds to your needs, interacting with your key staff to ensure that all appropriate parties are operating in unison to meet your priorities. With more than 100 offices and over 3,000 employees worldwide, BELFOR is able to allocate resources instantly for superior response. In addition, because of the geographic diversity of our offices, no regional disaster can impact our BELFOR offers various service levels of the Red Alert program. Your BELFOR representative will be happy to provide you with any information needed to help choose the plan that is best suited to your individual needs. response ensuring that we can always consistently and effectively respond to your needs. Contact us for more details at 8OO