DOCUMENT AND DATA RECOVERY

Transcription

1 DOCUMENT AND DATA RECOVERY 00:00:00 00:01:00 00:02:00 00:03:00 00:04:00

2 Impact Emergency Aid 00:00:00 00:01:00 RESCUING YOUR MOST IMPORTANT ASSET - INFORMATION Getting you back in business faster Every company is dependant on its information, whatever format it takes. It has to be easily accessible whenever it is needed, but this flow of information can be interrupted. Contamination due to dust, water damage, a fire, an explosion, a computer crash or even a virus all mean that essential information may be lost. The unexpected happens and your records and data are gone. Will files be readable again? How can books be dried out? Can backup copies be saved? As one of the world s leading companies in rescuing documentation and data BELFOR can help you. We know what to do so that damage is minimised as much as possible. Initial actions after damage has occurred are critical and must focus on minimising damage and stabilising the situation. The damage has to be analysed quickly and an appropriate plan of action drawn up. BELFOR are specialists and are able to assess the situation extremely rapidly. We have effective tools for immediate assistance and know what methods are most appropriate for each specific case. This enables you to access your most important assets once again as soon as possible after the incident. 2

3 Recovery Reinstatement DOCUMENT AND DATA RECOVERY 00:02:00 00:03:00 00:04:00 BELFOR restore Our experience covers all types of documents & data: archives audio tapes blueprints books CDs data files diskettes documents drawings engravings films laser disks library materials magazines magnetic data media manuscripts maps microfiches microfilms negatives office files overhead projector slides paintings parchments photographic slides photographs screens video tapes white prints X-ray photographs 3

4 Impact Emergency Aid 00:00:00 00:01:00 IMPORTANT DOCUMENTS AND DATA CAN BE SAVED Each incident is different and requires individual analysis and proper treatment. The faster this happens the better, so with offices throughout the UK and Ireland BELFOR s specialists can respond rapidly. Experienced experts make the right decisions Professional restoration requires expert processes however, who decides what is used and when? The right decisions have to be made, which is why our people are experienced in restoring documents and data. They can apply the most effective method available. Using the best methods available No matter where you are located you can be sure that we work with the most modern methods available. Special technologies like vacuum freeze drying have made us leaders in our sector. A reassuring feeling when damage has occurred. Methods for restoring documents and data Adsorption drying Condensation drying Vacuum drying Freeze drying Thermal vacuum freeze-drying Antimicrobial treatment Radiation and antifungus treatment Paper cleaning, smoothing and reconditioning 4

5 Recovery Reinstatement DOCUMENT AND DATA RECOVERY 00:02:00 00:03:00 00:04:00 When documents get wet What happens when documents get wet? Deterioration begins as moisture is absorbed into the paper. Swelling, adhesion, distortion, and discolouration can make the item unusable unless they are correctly processed. Moist or wet paper provides an ideal environment for the growth of bacteria and mould. Some indications of these contaminants are odour or discolouration. Water damaged files can be restored. Our new generation of vacuum freeze dryers, and thermal vacuum freeze dryers are specifically designed for books, documents and paper materials. Often, by using these processes, no further restoration is required after drying is completed. Our technicians successfully restore a wide range of materials and delicate paper items from single documents to entire libraries and water damaged collections. Thanks to BELFOR s technical processes it is difficult to distinguish the difference between a restored file and an undamaged file. 5

6 Impact Emergency Aid 00:00:00 00:01:00 DAMAGED PAPER CANNOT WAIT Mould, mildew or bacteria attack paper materials Paper itself is a food source. Mould, mildew, book lice, and other organisms thrive on paper. Often the contamination is far worse than it appears as the microorganism spreads through the matrix of the cellulose. Other damage can be caused by industrial toxins or pollutants and can turn paper yellow and brittle. Our technicians identify the cause of the deterioration and stop the decay quickly and economically. BELFOR has developed effective methods of sterilising paper materials and our successful mould remediation techniques for books and papers have saved entire libraries from contamination and decay. Documents damaged by smoke and fire BELFOR's continuing research and development, coupled with proprietary processes and equipment, mean new opportunities to reclaim damaged paper, film media, and electronic data. Smoke and fire damaged books and papers are restorable. Our state of the art cleaning processes include ionised air washing and deodorisation and de-acidification restores the chemical balance. Trimming or reprocessing may be required if permanent damage has occurred. Any adhered soot particles must be removed to prevent the spread of contaminates and to eliminate the odour. When water is used to extinguish the fire, bacteria and mould can grow and antimicrobial treatments may also be necessary. 6

7 Recovery Reinstatement DOCUMENT AND DATA RECOVERY 00:02:00 00:03:00 00:04:00 Bringing restoration to you Your documents have the greatest chance of survival if treated as soon as possible. Deterioration is stopped quickly and restoration will be more successful. Early assessment and appropriate reclamation protocols are BELFOR trademarks. To provide you with support as quickly as possible following an incident, we can set up mobile restoration facilities and refrigerated storage if necessary. By doing this we are able to apply our methods directly on site. However, in most instances your documents are safely packed, itemised and transported to our Centre of Excellence for Document Recovery in Abingdon, Oxfordshire, where they can be stored in our secure refrigerated unit. Our experts have been rescuing irreplaceable documents and files as well as unique books and manuscripts in this way for many years. 7

8 Impact Emergency Aid 00:00:00 00:01:00 LOST DATA CAN BE RECOVERED The importance of data Businesses today have come to rely on electronic data files rather than paper based records. But, this has its own difficulties. It has happened to most of us your data disappears and you are left with a blank screen. Is that important contract, those technical drawings, or your database really lost and how did it happen? There are many reasons why data is lost: a virus, a hard disk crash, incorrectly installed software or simply an accident and nearly everyone has at some time had to deal with the consequences of this. Help is at hand Whatever the problem, the good news is we may be able to help you. However, there are things you can do yourself. Here are a few simple tips: - Switch off the equipment and do not restart it - Do not do anything that you are not familiar with - Do not reinstall software - Do not open the hard disk - Do not try and repair anything yourself - Do not use any tools for automatic data recovery - Your next step should be to call in a data recovery specialist 8

9 Recovery Reinstatement DOCUMENT AND DATA RECOVERY 00:02:00 00:03:00 00:04:00 Call in the experts BELFOR has teamed up with IBAS, the leading providers of data recovery services throughout the world. Twenty years of experience, competent engineers and comprehensive know-how, mean you are putting the recovery of your data in safe hands. IBAS develops proprietary in-house hardware and software in order to ensure the best possible results. All the activities related to data recovery, computer forensics and quality assurance of data erasure are carried out in clean rooms. Exclusive patented technology makes it possible to read individual platters from a hard disk in analogue form and then convert the data back into digitally readable files. No matter what the technology It does not matter what operating system you work with or what storage media is damaged because IBAS have the right experts available. In our laboratories we handle: Hard disk Mini hard disk RAID systems Tape/DLT CD/DVD SyQuest MO Jaz Zip Diskettes Compact Flash/Memory card Solid State Media as well as operating systems: DOS/Windows, Linux, Mac Os, Novell, UNIX, VMS and many others. 9

10 Impact Emergency Aid 00:00:00 00:01:00 ASSESSMENT AND REPORTING Our service Assessment is carried out at the secure premises of IBAS in the UK. First of all the storage medium is examined to assess the damage. Typically this operation is carried out within two days and has a fixed price however, there is an option of an express service should you need it. A report will then be provided outlining the extent of the damage, what can be restored, the cost and the timeframe. You then decide whether the proposed recovery operation is appropriate and on what medium you want the data supplied. In all instances IBAS will assist you in finding the most suitable solution with the lowest risk and highest chance of success. Confidentiality assured Handling data is a sensitive matter and therefore it needs to be carried out by specialists. After all, damaged media often contains a large amount of important information. You need a recovery expert in which you have the ultimate confidence and our partner, IBAS, is licensed to process confidential data. Additional security services are also available and include Data Erasure Packs and Forensic Services. 10

11 Recovery Reinstatement DOCUMENT AND DATA RECOVERY 00:02:00 00:03:00 00:04:00 Why BELFOR? 24 hour response via our hotline Restoration experts manage your project Fixed prices for damage assessment Transparent time and cost schedules State of the art technology Comprehensive range of services Maximum information restored Fast response Effective immediate assistance Mobile restoration facilities Security and confidentiality Reliability Experience Innovation leadership Accidents don t keep to office hours. Neither do we Whenever an incident occurs we will respond. You can reach our experienced technical staff 24 hours a day, seven days a week. 11

12 FOR FURTHER INFORMATION PLEASE CONTACT: Imbach House Gerard Lichfield Road Industrial Estate Tamworth B79 7UW Phone: +44 (0) Fax: +44 (0) With 150 locations in more than 25 countries BELFOR are ready to respond to any disaster anywhere at any time. Our services worldwide: Emergency Aid Structure and Property Restoration Structural Dehumidification Machinery Repair and Restoration Contents Restoration Electronics Restoration Mould Remediation Emergency Response Programme: RED ALERT INT/EN/UK/