School of Hospitality Hospitality Management. Bachelor of Hospitality Management

Transcription

1 HV4501 School of Hospitality Hospitality Management Bachelor of Hospitality Management Programme Handbook 2015

2 Disclaimer Wellington Institute of Technology (WelTec) exercises reasonable skill and care to ensure the information contained in this Programme Handbook is accurate at the time of publication. However, programmes and courses are subject to continuous processes of review and change and WelTec reserves the right to change the content, location or method of presentation of any programme or course to reflect changing circumstances including student demand and resource availability, and to update this Programme Handbook accordingly. The online edition of the Programme Handbook is the official Programme Handbook. WelTec accepts no responsibility or liability for errors or omissions that may be contained in this Programme Handbook, nor any consequences arising therefrom. Copyright 2015 WelTec owns copyright of this Programme Handbook. No part may be reproduced, stored in a retrieval system or offered for resale without WelTec s written permission. Contact WelTecHandbook@weltec.ac.nz for more information. Wellington Institute of Technology Programme Handbook February 2015 HV4501 Bachelor of Hospitality Management

3 School of Hospitality PROGRAMME HANDBOOK 2015 HV4501 Bachelor of Hospitality Management Publication Date: 16 February 2015 Wellington Institute of Technology Programme Handbook HV4501 Bachelor of Hospitality Management

4 HAERE MAI Whai korōria ki te atua i runga rawa Maunga rongo ki te whenua Whakaaro pai ki ngā Tangata Katoa. Tena Koutou Katoa, Tēnei te mihi atu ki a koutou ngā Tauira o Te Whare Wananga o Te Awakairangi. Nau mai haere mai ki tēnei Wananga o tātou. Kia kaha koutou ki te whai mātauranga i tēnei tau, ki te whakarongo hoki ki ō koutou kaiako. Whāia te kotahitanga o te wairua. Mā te rangimārie me te aroha e paihere (pursue unity of spirit, which is bound together by peace and aroha) He mihi nui tēnei kia koutou ngā Tauira o Te Whare Wananga o Te Awakairangi. Nau mai haere mai ki tēnei Whare Wananga o tātou. Overview and Programme Specific Information Page 4

5 CONTENTS HAERE MAI... 4 CHIEF EXECUTIVE S WELCOME... 7 EXECUTIVE DEAN S WELCOME... 8 INTRODUCTION... 8 TAIKURA... 9 OUR COMMITMENT TO LEARNING ACADEMIC CALENDAR STAFF AIMS PROGRAMME STRUCTURE GRADUATE PROFILE CAREERS STAIRCASING PROGRESS THROUGH THE PROGRAMME GRADUATION CRITERIA PRIZES LEARNING AND TEACHING ASSESSMENT PROCEDURES Academic Honesty and Assessment Integrity Assessment Rationale Assessment Schedule Format of Assessments Guidelines For Assignment Writing Assessment Cover Sheets Submitting Assessments Turnitin Extension before the Course End Date Extension after the Course End Date Unarranged Late Submission Aegrotat Circumstances Further Assessment Attempts Assessment Results Notification Challenging Assessment Decisions RISK MANAGEMENT, SAFETY AND HEALTH ATTENDANCE and PUNCTUALITY WITHDRAWAL REQUIRED TEXTS STATIONERY REQUIREMENTS OFF-SITE PRACTICAL AND WORKPLACE COMPONENTS DRESS AND PRESENTATION EDUCATIONAL TRIPS EMPLOYMENT ETHICS INFORMED CONSENT AND CONFIDENTIALITY STUDENT SURVEYS STUDENT SUPPORT Overview and Programme Specific Information Page 5

6 Getting Help Māori: Te Whare Āwhina Pasifika Student Counselling Service Disability Library Services Learning Support Student Mentors WelTec Student Association (WSA) and Student Council COURSE DESCRIPTORS Overview and Programme Specific Information Page 6

7 WELCOME TO WELTEC CHIEF EXECUTIVE S WELCOME Talofa Lava, Kia Orana, ni sa Bula Vinaka, Namaste Kaise Hai, Sat sri akal, Malo e Lelei, Halo Olgeta, Taloha ni Marhaba, Bozu, Fakalofa Lahi Atu, Annyong haseyo, Ni hao Greetings, Kia Ora, Welcome to Wellington Institute of Technology Te Whare Wananga o te Awakairangi In selecting to learn at Wellington Institute of Technology (WelTec), you have chosen a place of learning that aims to give you not only the working lifestyle you want, but also, a friendly and comfortable environment where you can feel at home. By enrolling at WelTec, you are setting out on a learning journey. What you learn and for what purpose, are your decisions to make. We want to walk beside you as your coach, partner and mentor; offering support, facilities, opportunities, tools and information to help you reach your goals. When you enrol, you will find that the majority, or maybe all, of your courses take place on one campus. Whether your classes are held at our Wellington sites, in Auckland, any of our Petone or other sites, all are your campuses. With your Student ID card, all services and facilities are there for you to use. Please let us know if you have any queries or needs we haven t yet met. Best wishes for a happy and successful year. Linda Sissons (Dr) Chief Executive WelTec is proud to be Smokefree Overview and Programme Specific Information Page 7

8 EXECUTIVE DEAN S WELCOME Welcome to WelTec your place for learning. As an institute of learning you, as a student, are our key priority. All staff at WelTec have one primary focus and that is to help facilitate your learning in order to assist you to reach your goals. As you progress through your studies please take the opportunity to access the facilities and staff support available. Your success is our success. Julia Hennessy (MEd, MMgt, PGDipHSM, BA, DipN) Executive Dean INTRODUCTION This Programme Handbook provides information relating to the programme you are enrolled in with WelTec. There is also an associated WelTec A-Z that has other helpful information regarding systems and processes that operate at WelTec. The Official and most up-to-date version of this Programme Handbook is online at: These handbooks are revised from time-to-time. The latest version is online. The WelTec A-Z of general information is online at: WelTec s policies that apply to students and this Programme Handbook are located at: If you find any errors, or have suggestions for improvements this Programme Handbook, please send your thoughts to the Programme Handbook team at: WelTecHandbook@weltec.ac.nz Overview and Programme Specific Information Page 8

9 TAIKURA During 2015, a new quality management system, named Taikura will be progressively implemented. Taikura: means the heart of the tree, symbolising a strong heart, which enables a tall, strong tree with good fruit thus good, strong policies leading to successful students. is the Quality Management System for institutions under the governance of the Council of WelTec and Whitireia Community Polytechnic. provides the foundation to guide the development and operation of the governance, academic and business policies, rules and procedures. Taikura identifies the following key policy principle areas: 1. Te Tiriti o Waitangi 2. The Learning Environment 3. Evaluation and Improvement 4. Quality Management The Academic Manual within the Quality Management System contains policies, regulations and procedures that affect students. Those most likely of interest to you as a student are: A1-R1 Academic Statute A3 Enrolment A4 Learning and Teaching A5 Student Support A6 Results and Awards The Academic Statute provides staff, students and applicants with the regulations that apply to the way programmes are run from enrolment to assessment, results and graduation. Policies which relate to students are available for your reference at: WelTec has two documents that help us provide the best learning environment possible: Student Code of Conduct Commitment to Learning The Student C ode of Conduct sets out the standards and principles for WelTec students in order to maintain an atmosphere and environment that encourages learning and effective partnerships by treating all people and the campus with respect and consideration. It specifies minimum standards and the consequences if these are not met. The Commitment to Learning sets out how we meet the principle that Learning is based on the concept of ako, a respectful reciprocal relationship that nurtures and sustains the learning relationship between WelTec and its students. As part of Taikura, the following Commitment to Learning document outlines the principles of commitment and engagement required between WelTec staff and students in order to achieve learning success. Overview and Programme Specific Information Page 9

10 OUR COMMITMENT TO LEARNING Overview and Programme Specific Information Page 10

11 TRIMESTER ONE TRIMESTER TWO ACADEMIC CALENDAR Teaching Period Week No Monday date MON TUE WED THU FRI SAT-SUN Auckland 5 26-Jan Anniversary 6 2-Feb Waitangi Day 7 9-Feb 8 16-Feb 9 23-Feb 10 2-Mar Orientation Trades Academy (1) Mihi Whakatau; Orientation Petone Tri 1 Starts HV4501 Bachelor of Hospitality Management commences Orientation Maori Students Orientation Church St, Cuba St Wellington Orientations: Auckland; Trades Academy (2) Orientation Petone Orientation Auckland International Orientation Petone Orientations: Christchurch; Youth Guarantee 11 9-Mar Tri Mar Mar Full Year Mar Easter Break Easter Break 15 6-Apr Easter Break Easter Break Study Break Study Break Study Break Apr Apr Apr ANZAC Day 19 4-May May May May 23 1-Jun 24 8-Jun Tri 1; Queen s Birthday Wellington Graduation Christchurch Graduation Auckland Graduation Jun Exam Week Exam Week Exam Week Exam Week Exam Week Jun Exam Week Exam Week Exam Week Exam Week Exam Week Tri 1 Ends Jun Break Break Break Break Break Tri 1 Results 28 6-Jul Break Break Break Break Break Jul Tri 2 Starts Jul Tri Jul 32 3-Aug Aug Aug Aug Aug Break Break Break Break Break 37 7-Sep Sep Sep Full Year Break Sep 41 5-Oct Oct Tri Oct Oct Labour Day Break Break Break Break Overview and Programme Specific Information Page 11

12 TRIMESTER THREE Teaching Period Week No Monday date MON TUE WED THU FRI SAT-SUN 45 2-Nov Exam Week Exam Week Exam Week Exam Week 46 9-Nov Tri 3 Starts Nov Nov Nov 50 7-Dec Dec Dec WelTec closed for Christmas 1 28-Dec-15 WelTec closed for New Year Holidays 2 4-Jan Jan 4 18-Jan 5 25-Jan Wellington Anniversary 6 1-Feb Tri 3 Auckland Anniversary 7 8-Feb Waitangi Day WelTec re-opens Tri 2 Ends HV4501 Bachelor of Hospitality Management finishes Tri 3 Tri 2 Results 8 15-Feb 9 22-Feb Tri 3 Ends Feb 11 7-Mar Tri 3 Results Tri x Tri x Last date for refund on withdrawal or transfer in that Trimester enrolment period - 10 working days from course start for 17 week courses - 20 working days from course start for week courses Last date to withdraw (75% of course enrolment period) The up-to-date, day-to-day and week-by-week timetables are located at: Overview and Programme Specific Information Page 12

13 STAFF Executive Dean: School: Head of School: Associate Head of School: Julia Hennessy Hospitality Ben Shadbolt Clare Jay Phone: The main person to approach for academic advice and guidance while you are enrolled is the programme s manager, Clare Jay. Staff Member Qualifications Role Address Wellington Hospitality Campus: 0800 WELTEC ( ) GRIMA, Joany Grad Dip Arts, BA, Cert Adult Ed SASM Joany.grima@weltec.ac.nz NICHOLAS, Leanne PG Dip Ed, BA SASM Leanne.nicholas@weltec.ac.nz RICKETTS, Anne PG Dip Bus Mgt, BHM SASM Anne.ricketts@weltec.ac.nz SHAW, Glenda MBA ASM Glenda.shaw@weltec.ac.nz TOWNSHEND, Susan BHM SASM Susan.Townshend@weltec.ac.nz Position Abbreviations: ASM Academic Staff Member SASM Senior ASM PASM Principal ASM AIMS The Bachelor of Hospitality Management is designed to; initiate and develop learners in the key areas of business required to facilitate a career pathway in international hospitality management and / or aligned fields in the wider service and tourism industries. provide a vehicle for people with relevant employment history and experience to demonstrate their acquired knowledge and competence in various hospitality organisational contexts, and attain credentials provide a staircase to higher level study Overview and Programme Specific Information Page 13

14 PROGRAMME STRUCTURE The Degree contains a sequence of twenty three courses (360 credits), nineteen compulsory and four elective, which provide practical operational skills and business knowledge supported by current theory. Year 1 comprises a mixture of contextualised management and hospitality specific courses which lay the foundation for study at years 2 and 3. Study at this level includes practical exposure to operational roles in kitchen, restaurant and hotel front office. Year 2 provides a mixture of operational management knowledge and technique which apply the fundamental skills and knowledge gained at year 1. Further practical is involved in food and beverage and front office courses in the form of product testing and evaluation, and the use of information technology. Year 3 further develops the base of skill and knowledge into a broader management perspective and develops the students as critical and analytical thinkers through the integration of acquired knowledge and skill in courses requiring students to conduct research, feasibility studies, participate in Industry projects and the like. Learners have the option of completing one unspecified 15 credit course in place on one elective. This course of study for the unspecified credit will: Need to be at NZQA level 5 or above. Have different content from a compulsory BHM course Would need to contribute to the BHM graduate profile. Only one unspecified 15 credit course is to be permitted within the required 360 credits. On completion of year 1 courses, learners will be able to demonstrate an understanding at an entry level of a body of knowledge along with the ability to: identify the underlying principles and concepts locate, obtain, organise and analyse information listen effectively discuss their understanding of a body of knowledge effectively through written and spoken language self manage the process of independent learning solve simple problems in familiar settings On completion of year 2 courses, learners will be able to demonstrate an understanding at a higher level of a body of knowledge along with the ability to: apply the underlying principles and concepts to a given set of facts self manage learning by selecting and assigning priorities within restricted resources and to organise work to meet tight deadlines identify and solve problems in familiar settings defend views effectively through speech and writing work in groups and effectively influence others interpret the regulations and statutes related to the body of knowledge On completion of year 3 courses, learners will be able to demonstrate: an understanding, at an advanced level, of a body of knowledge along with the ability to apply the underlying principles and concepts to the identification and solution of unstructured problems in unfamiliar settings capacity for enquiry, abstract logical thinking, inductive and deductive reasoning, and critical analysis. Overview and Programme Specific Information Page 14

15 an ability to research new topics, evaluate and implement innovative methods of solving problems To successfully complete the degree, students must achieve a total of 360 credits (22 x 15 credit and 1 x 30 credit courses). Year 1 - compulsory Course Number Title HM5000 Introduction to Hospitality Operations HM5001 Accounting for Hospitality HM5002 Communications HM5003 Hospitality Management Principles HM5004 Writing and Presentation Skills for Managers HM5005 International Beverage Studies HM5006 Marketing Principles for Hospitality HM5007 The Tourism Industry Year 2 compulsory Course Number Title HM6000 Food and Beverage Operations Management HM6001 Front Office Operations Management HM6002 Hospitality Research HM6003 Hospitality Human Resource Management HM6004 Quantitative Management Methods HM6005 Organisational Behaviour Year 3 compulsory Course Number Title BM7001 Strategic Management BM7005 Financial Management BM7008 Services Management HM7004 Contemporary Issues in Hospitality Management Either of the 2 courses below HM7001 Accommodation and Facilities Management HM7002 Food and Beverage Management Electives any 4 of the following or 1 of HM7001 or HM7002 and 3 of the following BM6002 Project Management BM7003 Strategic Marketing Management BM7004 Strategic Human Resource Management HM5008 Introduction to Event Management HM6006 Gastronomy HM6007 Technology Management for Hospitality HM6008 Tourism Planning HM7003 Hospitality Entrepreneurship HM5009 Unspecified HM6009 Unspecified HM7009 Unspecified Overview and Programme Specific Information Page 15

16 GRADUATE PROFILE Graduates of the WelTec Bachelor of Hospitality Management will have an up to date knowledge and command of the principles, practices and theoretical foundations of the main branches of international hospitality management. More specifically graduates will be able to: demonstrate knowledge of and competence in a range of technical and soft skills necessary for a career in the international hospitality industry. evaluate, adapt and apply management theory. use research, critical thinking and problem solving skills in complex, variable and specialised contexts. communicate information, arguments, and analyses in a variety of forms to specialist and non-specialist audiences, this includes the critical judgment of organisational processes and functions, and how organisational performance may be improved. recognise ethical and cultural issues inherent in hospitality management processes and business practices. interpret and apply relevant legislation. identify and benchmark best practice. work independently or participate in or lead multidisciplinary teams working in varied educational or industry settings. Graduates will also have the appropriate skills and knowledge to pursue further study and professional development opportunities. Graduates of this degree will be prepared to work in the hospitality sector. Examples of the areas in which hospitality management is applied include the management and operation of: Hotels Motels Bars Cafés Restaurants Commercial and Industrial Catering Travel & Tourism ventures Cruise ships Retirement Villages CAREERS Students will develop knowledge and understanding of the theory and practical applications of hospitality management preparing graduates for career opportunities across a wide spectrum of hospitality sectors. Examples of the areas in which hospitality management is applied include the management and operation of: Overview and Programme Specific Information Page 16

17 Hotels Motels Bars Cafés Restaurants Commercial and Industrial Catering Travel & Tourism ventures Cruise ships Retirement Villages STAIRCASING Year 1 students progress to Year 2 then Year 3 on successful completion of each year. Students graduating with the Bachelor of Hospitality Management can; Progress to graduate study at other Tertiary Institutes Pursue further undergraduate study at WelTec or other Tertiary Institutes Enter the work force HV4446 Graduate Diploma in Event Management (Level 7) PROGRESS THROUGH THE PROGRAMME Students are restricted to a maximum of three enrolments in any one course. Students must complete the programme within 6 years. The Head of School may waive this requirement on application from a student. Each instance will be managed on a case by case basis. GRADUATION CRITERIA In order to graduate with the WelTec Bachelor of Hospitality Management students must achieve a minimum total of 360 credits. These credits are made up of: Year 1 (NZQA level 5) compulsory credits Year 2 (NZQA level 6) - 90 compulsory credits Year 3 (NZQA level 7) - 90 compulsory credits The remaining 60 credits can be made up by completing four elective courses. On consultation with the programme manager and subject to timetabling and credit value, students may elect to enrol in other optional courses from any WelTec degree programme. Overview and Programme Specific Information Page 17

18 Year 1 - Compulsory Course Number Title NZQA Level Credit Value Compulsory / Optional HM5000 Introduction to Hospitality Operations 5 15 Compulsory HM5001 Accounting for Hospitality 5 15 Compulsory HM5002 Communications 5 15 Compulsory HM5003 Hospitality Management Principles 5 15 Compulsory HM5004 Writing and Presentation Skills for Managers 5 15 Compulsory HM5005 International Beverage Studies 5 15 Compulsory HM5006 Marketing Principles for Hospitality 5 15 Compulsory HM5007 The Tourism Industry 5 15 Compulsory Year 2 - Compulsory Course Number Title NZQA Level Credit Value Compulsory / Optional HM6000 Food and Beverage Operations Management 6 15 Compulsory HM6001 Front Office Operations Management 6 15 Compulsory HM6002 Hospitality Research 6 15 Compulsory HM6003 Hospitality Human Resource Management 6 15 Compulsory HM6004 Quantitative Management Methods 6 15 Compulsory HM6005 Organisational Behaviour 6 15 Compulsory Year 3 - Compulsory Course Number Title NZQA Level Credit Value Compulsory / Optional BM7001 Strategic Management 7 15 Compulsory BM7005 Financial Management 7 15 Compulsory BM7008 Services Management 7 15 Compulsory HM7004 Contemporary Issues in Hospitality Management 7 30 Compulsory Either of the two courses below HM7001 Accommodation and Facilities Management 7 15 Compulsory or elective HM7002 Food and Beverage Management 7 15 Compulsory or elective Electives any 4 of the following or 1 of HM7001 or HM7002 and 3 of the following Course Number Title NZQA Level Credit Value Compulsory / Optional BM6002 Project Management 6 15 Optional BM7003 Strategic Marketing Management 7 15 Optional BM7004 Strategic Human Resource Management 7 15 Optional HM5008 Introduction to Event Management 5 15 Optional HM6006 Gastronomy 6 15 Optional HM6007 Technology Management for Hospitality 6 15 Optional HM6008 Tourism Planning 6 15 Optional HM7003 Hospitality Entrepreneurship 7 15 Optional *NB Elective courses are offered depending on demand. Schedule of Pre- and Co- Requisites: Year 1 Course Number Title Pre Requisite HM5000 Introduction to Hospitality Operations Nil Overview and Programme Specific Information Page 18

19 HM5001 Accounting for Hospitality Nil HM5002 Communications Nil HM5003 Hospitality Management Principles Nil HM5004 Writing and Presentation Skills for Managers Nil HM5005 International Beverage Studies Nil HM5006 Marketing Principles for Hospitality Nil HM5007 The Tourism Industry Nil Year 2 Course Number Title Pre Requisite HM6000 Food and Beverage Operations Management HM5000 HM6001 Front Office Operations Management HM5000 HM6002 Hospitality Research HM5004 HM6003 Hospitality Human Resource Management Nil HM6004 Quantitative Management Methods HM5001 HM6005 Organisational Behaviour HM5003 Year 3 Course Number Title Pre Requisite BM7001 Strategic Management HM5003 BM7005 Financial Management HM5001 BM7008 Services Management HM5006 HM7001 Accommodation and Facilities Management HM6001 HM7002 Food and Beverage Management HM6000 HM7004 Contemporary Issues in Hospitality Management HM6002 Electives Course Number Title Pre Requisite BM6002 Project Management Nil BM7003 Strategic Marketing Management HM5006 BM7004 Strategic Human Resource Management HM6003 HM5008 Introduction to Event Management Nil HM6006 Gastronomy HM5000 HM6007 Technology Management for Hospitality Nil HM6008 Tourism Planning HM5007 HM7003 Hospitality Entrepreneurship Year 1 courses Overview and Programme Specific Information Page 19

20 PRIZES Prizes may be given to students at the successful completion of the programme of study or identified milestone within a programme of study. Prizes recognise achievement and provide motivation to achieve high standards of academic work, application, diligence, leadership and/or team work. Prizes are presented to the prize winners at the main WelTec graduation ceremonies. Criteria for the prizes are available upon request from the programme manager, Clare Jay, or by visiting the prizes page on the WelTec website. LEARNING AND TEACHING Face to face The primary face to face teaching in the courses of this programme will be weekly classes with a mix of lecture, tutorial and case study learning, providing a vehicle to introduce material, offer an opportunity for discussion and sharing of work based problems, and provide specialist knowledge from guest speakers. On-line All courses will use on-line facility to provide learning resources, books of readings/resource lists, discussion groups, simulated practice exercises, and formative assessments. This approach enables learners to access learning at times and places most suitable to them. Project-based learning Some courses will use a project-based learning approach to support learning and achievement of outcomes. These projects will help to embed learning by using work based problems, or scenarios within an international hospitality environment. As a corollary of project based learning learners will develop their soft skills in learning to collaborate with other learners and participate in groups or teams. Self directed Degree programmes must develop a learner s ability to be independent learners and therefore this programme will make use of self-directed learning at all levels, so that on graduation, learners are able to manage their on-going learning and professional development. Maori content is aimed at developing students knowledge and understanding of the influence Maori (and other cultures) has on the management of Hospitality organisations and highlighting the need for a professional approach to cultural awareness and sensitivity when incorporating Maori and/or other ethnic custom, practice and/or presentation into different hospitality contexts and occasions. ASSESSMENT PROCEDURES You need to become familiar with the assessment procedures for your courses and this programme. The overall programme procedures are given below. Course specific assessment procedures and requirements may also be noted in Course Outlines. Overview and Programme Specific Information Page 20

21 Please note that all activities that contribute towards your final course grades, and therefore your qualification completion, are known as assessments (or more precisely summative assessments). Your tutors may use many different types of assessment activities in your courses. Academic Honesty and Assessment Integrity The Academic Statute part 4 requires that you: make yourself available to undertake all summative assessment items at the time and place stipulated by the teaching staff responsible for the course act with integrity (honesty) during assessments. You are expected to: Submit material that is your own original work Collaborate only when permitted Acknowledge contributions from other sources by using the APA reference format (failure to do this correctly may be regarded as plagiarism) Keep written and electronic work secure to prevent others from accessing and copying work Understand the definition of academic dishonesty and the consequences of breaching the regulations (see A4-P8 Academic Dishonesty procedures). WelTec conducts assessments in the context of Taikura - Commitment to Learning, within rules set out in the following regulations and policies: A1-R1 The Academic Statute o Assessment o Aegrotat Circumstances o Challenging Assessment Decisions o Assessment Results and Course Grade o Academic Appeals o Supervised Assessment Regulations o Results and Grade Methods A4 Learning and Teaching A6 Results and Awards If you are approached by any person or website offering to assist you with essay writing or to complete assessments for you, please contact your tutor or send an to the Associate Head of School as soon as possible. Do not agree to let other people do your work for you. Assessment provides the opportunity for you to receive feedback on your learning, and for tutors to track your progress. It is only through genuine learning and assessment that your qualification will have credibility and value. You may ask your tutors at any time about the quality-assured status of the assessment activities you are asked to complete. Assessment Rationale The courses in this programme are assessed using achievement-based methods. Assessment is used within this programme as an instrument to measure student performance, to assist students in the learning process and to encourage self-critical independent thought. Overview and Programme Specific Information Page 21

22 Formative assessment will create opportunities for students to self-appraise and obtain feedback from lecturers, and peers to guide improvement of the required knowledge and skills. It is conducted during courses to assist students to consolidate their knowledge and skills and evaluate their progress. Summative assessment is used to provide credit and evidence that the student has reached the required standard. Specifically: Case Studies, Assignments, Tutorial Activities, and Projects will be used to ascertain the extent to which students are able to: locate, obtain, organise and analyse information identify and solve problems exercise judgement present, discuss and defend views effectively select and assign priorities within restricted resources to meet deadlines demonstrate mastery of practical tasks integrate specific knowledge of the disciplines contributing to information technology research new topics, evaluate alternative methodologies, and design novel solutions Group Assignments and Presentations will be used to assess the extent to which students are able to: transfer and receive information effectively present and defend their views through formal and informal, written and oral presentation demonstrate and develop the interpersonal abilities needed for a career which requires cooperation and participation in group decision making Tests and Examinations will be used to assess the extent to which students are able to: recall knowledge recall and apply theoretical models demonstrate comprehension of and responsiveness to unknown scenarios and problems demonstrate ability to communicate in the written form under specific constraints General There will be more weight placed on individual rather than group work components, to ensure that students are achieving the required standards. Where possible integrated assessment will be used to enhance the interrelatedness of courses and progression from year to year, and reduce the overall quantity of assessment. Assessment tasks and activities will be designed to help develop the soft skills required by managers, including interpersonal communication, work ethic, diplomacy, working with and within groups and teams, and leadership. Overview and Programme Specific Information Page 22

23 Assessment Schedule Please refer to your Course Outline for the Assessment Schedule for each of your Courses. The Schedule will detail the assessment type (test, assignment, presentation, etc.), topic being assessed, due dates and weighting (if appropriate). Any other conditions will be noted as they apply to the assessments for that course. Format of Assessments Please check your Course Outline for a marking/assessment schedule to follow to assist you to meet the requirements of the assessment. If you require any further assistance contact your tutor and/or Learning Support tutors. Guidelines For Assignment Writing The Hospitality Management programmes have standard formatting and referencing protocols. You will find guidelines for these in: Emerson, L. (Ed.) (2005). Writing guidelines for business students. (3rd.ed) Palmerston North, N.Z.: Thomson, Dunmore Press, and on the WelTec library website or in hard copy in the library. See Course Outlines Assessment Cover Sheets All paper-based assessment you submit either in person or by post, must have a completed Cover Sheet of which there are two versions: When it is your own submission When you are submitting as a member of a group (only one cover sheet required all need to sign) You need to complete all parts of the form, including the declaration, before submission. It is highly recommended that you follow this paper based submission process even if you are invited to make assessment submissions via . If your course advises you to use the online Turnitin portal for assessment submission, then there is no need to submit a Cover Sheet. Please refer to your course outlines, and the section Submitting Assignments below for more information. Submitting Assessments It is essential that you meet the assessment submission deadlines notified in your Course Outlines' assessment schedules - unless you have pre-arranged for an extension with your tutor. Some assessments may have time-related criteria attached. Your Course Outline informs you of these particular assessments, and the reasons for the time criteria. Lateness, absence or early departure from these assessments may carry specific penalties. To submit assessments in te reo Māori or New Zealand Sign Language you must advise the Associate Head of School within 10 working days of beginning the course. Overview and Programme Specific Information Page 23

24 To receive special assistance to undertake an assessment, please call (04) or for provision of this support. You will need to state the nature and type of assistance required. Turnitin See A1-R1 Academic Statute, part 4. As part of the promotion of a culture of academic scholarship and honesty at WelTec, some courses require all students to submit their assessments to Turnitin, an originality checking system. Turnitin compares your submitted assessment against a database of existing text from many sources, including the internet and submissions by other students. Turnitin then generates an originality report identifying any potentially unoriginal content. Information provided in the report may be used when an assessor wishes to verify the academic honesty and originality of the work you have submitted. Your submitted assessments, once analysed, also become part of the Turnitin database. If a course uses Turnitin, you will be provided with more information and instruction on its use. For courses that do not use Turnitin, you are still required to ensure your academic honesty. Any detected academic dishonesty is subject to being investigated following the procedures for Academic Dishonesty. Extension before the Course End Date To request the submission of an assessment after the notified due date, but before the end of the course (the course end date), you must submit Request for Extension Before Course End Date A4-F510, prior to the due date. You must state the reason (one of illness, injury or exceptional circumstances) for requesting the extension. You then submit the request form to your tutor, who may decline the request, or approve the request and negotiate a new submission date/time. Extension after the Course End Date See A1-R1 Academic Statute, part 4. To request the submission of an assessment after the notified due date and after the course end date, you must submit Request for Extension After Course End Date A4-F511, as soon as possible and not later than 48 hours before the assessment due date. You must state the reason (one of illness, injury or exceptional circumstances) for requesting the extension. You then submit the request to the Associate Head of School, who may approve an extension for a period of no more than 10 working days after the course end date, where there are valid reasons. Where there are extenuating circumstances, the Associate Head of School may recommend an extension of more than 10 working days to the Board of Studies. Unarranged Late Submission See A1-R1 Academic Statute, part 4. Where work has been submitted late without an approved extension, your initial assessment attempt is deemed to have occurred. See A1-R1 Academic Statute, part 4. Overview and Programme Specific Information Page 24

25 Aegrotat Circumstances Where you consider your performance in an assessment may be affected by any circumstance or situation which you could not have reasonably prevented, you may apply for an aegrotat pass. This covers situations in which you have been unable to complete the assessment or have completed the assessment but believe that your level of performance has been impaired. You must notify the Associate Head of School of the circumstance prior to the assessment event. Under exceptional circumstances WelTec may waive this requirement, provided that notification is at the earliest possible opportunity. Aegrotat provisions only apply to achievement-based assessments where there is a requirement to complete the assessment within a specific period of time and an extension is not possible. Aegrotat provisions do not apply where a further assessment attempt is available. Applications are made on the WelTec Aegrotat Application Form available from the Information Centre, Resource Centre, and in the A-Z of the Programme Handbook. Further Assessment Attempts See A1-R1 Academic Statute, part 5. There is provision for reassessment. In order to be eligible for reassessment you must have achieved less than 50% overall in the course; and you must have attempted each of the assessments contained in a course. If eligible, you may have one reassessment per course. The School will negotiate a new date for the reassessment upon receipt of the application from you. An administration fee will be charged. Any reassessment will receive a maximum of 50% of the available marks for that assessment. Further assessment attempts may be limited by the type of assessment or by the number of attempts permitted per assessment, course, level or programme. Further assessment attempts may involve either: Improving a previous submission, where the tutor considers that, with suggestions for improvement but no further learning time, you are likely to achieve a pass result. Submitting a new, similar but not identical assessment, where the tutor considers that you require further learning time. The new assessment covers the entire scope of the original, not merely those parts you did not complete successfully in the previous submission. Within five (5) working days of the release of the assessment result, you may make a request to the Associate Head of School for a further assessment opportunity. Each further attempt may require the payment of a fee plus costs involved in the provision of materials for the attempt. A further attempt is recorded for internal purposes and does not show on any official academic notification. On successfully completing a further assessment, the minimum pass result is awarded. See A1-R1 Academic Statute, part 4. Overview and Programme Specific Information Page 25

26 Assessment Results Notification Course assessment and final grades are reported using the Grade Key 3 method. Grade Keys are explained in Schedule 2 of the Academic Statute. Once your tutor has marked your assessments you will be notified of your result. When the assessment is in the form of a practical in-class demonstration/observation, you are likely to receive your results immediately or soon after the assessment activity has concluded. When the assessment is a supervised test you are able to review your work, but the assessment is collected and retained by WelTec. When you submit an assessment it is returned to you along with feedback to explain the reason(s) for the assessment result. Results for each assessment are available within 15 working days on WelTec's Student Results portal at: Final course grades are available within 25 working days from the course end date. Grades are viewable through the WelTec's Student Results portal at: Use your WelTec login and password to access a number of items, such as your assessment results, current course enrolments, and other details. Challenging Assessment Decisions See A1-R1 Academic Statute, parts 4, 7. You are encouraged to discuss any concerns about an assessment result with the tutor in the first instance. If you find a mistake in the counting or addition of marks, you may request a recount from the tutor within five (5) working days of the assessment results being released. If you consider that your assessment has not been marked according to the assessment criteria, you may challenge the result in writing to the Associate Head of School within five (5) working days of the assessment results being released. The Associate Head of School may arrange for your submitted assessment to be re-evaluated by another assessor, who may be independent of the programme. The outcome of the re-evaluation is your final result. You will normally be advised of the final result within ten (10) working days of receipt of the request, or within five (5) working days of receipt of any independent assessor s report, whichever is later. See A1-R1 Academic Statute, part 6. You may appeal an academic decision only after available procedures and steps within the Faculty/School, including those in Challenging an Assessment Result above, are exhausted. You may appeal against a final course grade on the following grounds: a. Additional information has become available since the approval of the course grade by the relevant body and/or b. There is evidence of procedural irregularities in the assessment process. Overview and Programme Specific Information Page 26

27 Applications for appeal must be received in writing by the Chair of the Appeal Committee within five (5) working days of the release of final course grades. In exceptional circumstances the institution may extend the time for receipt of the application for appeal. See A1-R1 Academic Statute, part 8.. RISK MANAGEMENT, SAFETY AND HEALTH WelTec students share the responsibility of maintaining a safe and healthy working environment whether on campus or studying off-site (See A3-R2, Student Code of Conduct, Section 3.4). ATTENDANCE and PUNCTUALITY All daytime classes will have a common start time on the hour and must finish by 50 minutes past the hour, to allow time for students and staff to arrive at their next class on time. An objective of study with WelTec is to prepare you for your career in industry. Your attitude, attendance and behaviour are important. Please give your best effort and ensure your behaviour and attendance reflect your desire to achieve. You should therefore arrive on time, fully equipped and, if applicable, dressed and groomed appropriately for practical sessions. You are expected to attend all classes and assessments as timetabled. If you are not able to attend then you should notify your course tutor. Daytime classes start on the hour and finish by 50 minutes past the hour, to allow time for students and staff to arrive on time at their next class. Note that students on student allowances/living costs who do not: meet prescribed attendance requirements, and/or disengages in their learning and assessments, and does not respond to contact from the institute, are reported to Academic Records and Administration. It is your responsibility to inform StudyLink if you change your study details. WITHDRAWAL If you accept your Offer of Place and then decide not to attend the programme, you must withdraw in writing, otherwise fees will be charged to you, whether or not you have attended classes. If you start to attend classes the last date for a refund on withdrawal or transfer is: 10 working days from course start for 17 week courses 20 working days from course start for week courses If you withdraw from your programme within the time period specified above you will have no academic record for that enrolment, and any results achieved are not reported to external organisations. Overview and Programme Specific Information Page 27

28 If you formally withdraw before 75% of the course has elapsed, your academic record will show the grade WD (withdrawn) for the course. If you cease to engage after 75% of the course has elapsed your academic record will show an appropriate grade, which may be a fail grade. See A1-R1 Academic Statute, part 2. REQUIRED TEXTS BM6002 Project Management Hartley, S (2008). Project management: principles, processes and practce (2nd rev. ed). Frenchs Forest, New South Wales: Pearson Educattion Australia BM7001 Strategic Management Hubbard, G.,& Beamish, P.W. (2011). Strategic management thinking, analysis, action (4th ed.). Frenchs Forest, New South Wales: Pearson BM7005 Financial Management Westerfield, R., Westerfield, R., & Jaffe J. (2013). Corporate finance (10th ed.). New York, NY: McGraw-Hill HM5002 Communications Barnett, S. & O'Rourke, S. (2011). Communication: organization and innovation (3rd ed.). Auckland, New Zealand: Pearson Education, N.Z HM5004 Writing and Presentation Skills for Managers Tolich, M., & Davidson, C. (2011). Getting started: an introduction to research methods. Auckland, New Zealand: Pearson HM5006 Marketing Principles for Hospitality Solomon, M.R. (2012). Marketing:real people, real choices (2nd ed.). North Shore, New Zealand: Pearson HM6001 Front Office Operations Management Vallen, G.K., & Vallen, J.J. (2013). Check-in check-out (9th ed.). Boston, MA: Pearson HM6001 Front Office Operations Management Vallen, G.K., & Vallen, J.J. (2013). Check-in check-out (9th ed.). Boston, MA: Pearson HM6002 Hospitality Research Altinay, L., & Paraskevas, A. (2008). Planning research in hospitality and tourism (1st.). Amsterdam: Elsevier HM6005 Organisational Behaviour Nelson, D.L., Wright, S. Adams, C. & Campbell Quick, J. (2011). ORGB: Asia Pacific edition.: Cengage Learning HM6008 Tourism Planning Collier, A. (2011). Principles of tourism (8th ed.). Auckland, New Zealand: Pearson STATIONERY REQUIREMENTS You provide you own stationery items for your studies. Tutors will tell you if other equipment and/or materials are required for specific courses or classes. Overview and Programme Specific Information Page 28

29 OFF-SITE PRACTICAL AND WORKPLACE COMPONENTS In all cases students are encouraged to source their own part time hospitality work experience. However the School can assist in this regard as we have established relationships with a number of organisations. It is vital to student s development that they are able to apply the concepts and theories that they are learning in the classroom to a hospitality workplace or organisation. Accordingly, a good understanding of knowledge in a hospitality organisation will assist the students to prepare for assignments. In Year 3 students will complete a contemporary issues course which requires them to undertake a major assignment. A close relationship with a hospitality workplace will greatly assist. DRESS AND PRESENTATION Students will participate in a compulsory lunch service for which they will need black polished, low-heeled shoes, black socks, black trousers and a white long-sleeved shirt. Students will be provided with protective clothing for kitchen practicals. EDUCATIONAL TRIPS These are used to introduce students to various sectors within the Hospitality and Tourism Industry and provide an opportunity for you to network with prospective employers. Please note. We expect appropriate standards of behaviour and dress befitting future Industry managers. EMPLOYMENT Please be aware that completion of the programmes does not mean you will immediately gain employment in a management role. Completing the qualification/s demonstrates to prospective employers that you have a commitment to the industry and the ability to focus on and complete a long term goal, as well as equipping you with a variety of management tools you can use in industry. Anecdotal evidence from past graduates also suggests that the qualifications have facilitated their employment, and subsequent career path into supervisory and management roles. ETHICS For courses within the programmes that require you to carry out research, ethical approval must be obtained. Tutors delivering those courses will provide you with the necessary detail. INFORMED CONSENT AND CONFIDENTIALITY You will be asked to complete a consent form if WelTec wishes to use a photograph of you in any publications. Personal information collected and stored by WelTec is kept confidential. Overview and Programme Specific Information Page 29

30 STUDENT SURVEYS WelTec is interested in the experience students have during their time studying. As well as informal conversations with students, there are three main surveys available to students to express their views and rate WelTec services. As a student new to WelTec: In the first few weeks you will be invited to participate in the WelTec EV1 - First Impressions Survey ( This is open to first-time WelTec students, and asks for your rating of and views about your enrolment experience, the initial in-class experience, and also your experience of the online resources on Moodle. During your course time: Your course outline may indicate that your course will have an EV4 - Tutor and Course Survey ( undertaken towards the end. This helps the Programme Team to improve the teaching, the course, and the value of the programme to students. Note: you will need a specific 'survey event code' supplied by the survey administrator to use the EV4 (you can t do it otherwise). At the end of the programme or year: In the final few weeks of the programme, or year, you will be invited to participate in the EV3 - Student Satisfaction Survey ( This asks you about your overall experience of WelTec's services, the programme, teaching, skills development, career enhancement, and overall satisfaction. All WelTec surveys are anonymous; we do not ask you for identification. We do however ask for some demographic information (age range, sex, enrolment types, ethnicity, etc.) in order to make sense of trends for particular student groups. The outcomes of the surveys are reported as aggregated information and tables to the WelTec Academic Committee. The reports are also made available to students. STUDENT SUPPORT As a WelTec student, there are supports available to you as below. Getting Help The staff of the WelTec Learning Commons are your first point of contact for information and help while at WelTec, with: IT or log on issues Assistance with accessing and using online learning Where to find places and people on campus Help for distance students Help to access and use WelTec services and resources Making appointments for support staff We are available on every campus and online as well. The Learning Commons is where you can access drop-in computers, library resources, meeting and study rooms and all the help you might need. Overview and Programme Specific Information Page 30