8 th European Quality Conference

Transcription

1 8 th European Quality Conference Esch-Belval, Luxembourg 1 st & 2 nd October 2015 Practical Information Booklet

2 The Luxembourg Presidency is delighted to host the 8 th European Quality Conference. This practical information guide will assist you during your stay in Luxembourg. We welcome you in the Grand Duchy of Luxembourg and hope you enjoy our hospitality. I. Registration The accreditation system for delegations will be available from End of July Delegates are requested to complete the accreditation online. The group registration system, which allows one person (the Delegation Administrator ) to register multiple delegates, will be used for this meeting. A username and password will be sent by to the contact person of each delegation (in general your national IPSG representative). We highly recommend that you change the password after the first registration. The group registration system can be accessed at the following address: Besides 5 keynote speeches, 12 parallel sessions will be offered at the 8QC. In order to organize these parallel sessions, a choice between four parallel sessions in the morning of 1 st October 2015, four parallel sessions in the afternoon of 1 st October 2015 and four parallel sessions in the morning of 2 nd October 2015, has to be done by each participant. Each participant can choose one parallel session in the morning of the 1 st October 2015, one in the afternoon of 1 st October 2015 and one in the morning of 2 nd October 2015 (cf. draft programme). The deadline for registration is the 15 th September 2015 (Tuesday). In case of any changes in the delegation after the accreditation deadline, and for any questions or requests concerning the registration process, please contact our accreditation officers: Mrs Anne-Catherine Lorrang: anne-catherine.lorrang@mfp.etat.lu by phone: (+352) Mr Bob Greis: bob.greis@mfp.etat.lu by phone: (+352) II. Conference venue The conference will take place in the Maison du Savoir, Cité des Sciences (4, avenue de l Université, L-4365 Esch-sur-Alzette) located at 20 km from the city centre and 30 km from the airport. For further information, please consult the map below: 2

3 Free Wi-Fi will be available throughout the Maison du Savoir in Esch-Belval. The login credentials will be displayed at the welcome desk and in the meeting room. The facilities are accessible to persons with disabilities and assistance will be provided if needed. III. Social dinner A social dinner will be hosted by the Presidency at Tramsschapp (49, rue Ermesinde) in Luxembourg-City scheduled from 18:00h until 21:30h. IV. Badges Badges will be provided to each participant of the 8QC. They will be distributed at the welcome desk in the conference venue. 3

4 V. Accommodation Rooms for all the participants of the 8QC have been pre-reserved at different hotels. Hotel Luxembourg Gare Park Inn by Radisson 45-47, Avenue de la Gare L-1611 Luxembourg Tel : (+352) reservations@avenuehotels.lu City Hotel 1, rue de Strasbourg L-1021 Luxembourg Tel: (+352) mail@cityhotel.lu Best Western 20-22, Place de la Gare L-1616 Luxembourg Tel : (+352) info@hotelinter.lu Hôtel Mercure Alfa 16, Place de la Gare L-1616 Luxembourg Tel : (+352) h2058-re1@accor.com Novotel 35, rue du Laboratoire L-1911 Luxembourg Tel: (+352) h5556-sb@accor.com Hotel Empire 34, place de la Gare L-1616 Luxembourg Tel: (+352) info@empire.lu Luxembourg City Hôtel Simoncini 6, rue Notre Dame L-2240 Luxembourg Tel: (+352) simoncinihotel@pt.lu Hôtel Cravat 29, boulevard F-D Roosevelt L-2450 Luxembourg Tel: (+352) contact@hotelcravat.lu Price per night (breakfast included) Single room : 199 Double room: 219 Reservation until 31/08/ Single room : /08/ Single room : /09/ Single room : 175 Double room: 190 Single room : 215 Double room: 230 Single room : 95 Single superior room: 135 Single room : 155 Single superior room : 165 Studio: 185 Single room : 165 Single superior room : /08/ /08/ /08/ /09/ /09/ Number of rooms 4

5 Parc Belle-Vue 5, Avenue Marie-Thérèse L-2132 Luxembourg Tel: (+352) reservation@goeres-group.com Parc Plaza 5, Avenue Marie-Thérèse L-2132 Luxembourg Tel: (+352) reservation@goeres-group.com Parc Belair 111, Avenue du Dix Septembre L-2551 Luxembourg Tel : (+352) reservation@goeres-group.com Single room : 155 Double room: 174 Single room : 170,50 Double room: 189 Single room : 199 Double room: /08/ /08/ /08/ Please note that the availability and special Presidency rates at the hotel cannot be guaranteed beyond the scheduled dates for the different hotels. The Luxembourg Presidency therefore recommends that you confirm your reservation as soon as possible. Please find enclosed, a registration form for the reservation of the rooms in the following hotels: Park Inn by Radisson, Hôtel Mercure Alfa and Novotel. In order to book hotel rooms at City Hotel, Best Western, Hotel Empire, Hôtel Simoncini, Hôtel Cravat, Parc Belle-Vue, Parc Plaza and Parc Belair, benefiting from the special Presidency rate, you need to name the reference Ministère de la Fonction Publique et de la Réforme Administrative Présidence ième Conférence Qualité ( Ministry of Civil Service and Administrative Reform Presidency th Quality Conference ) during the reservation process (via or telephone). In order to optimally organize the transportation of the participants from Luxembourg-City to Esch-Belval, we would be grateful if the contact person of each delegation could inform us about their hotel choice via (eupan@mfp.etat.lu). N.B. Due to several Presidency events taking place on the same dates in Luxembourg, there are limited accommodation options. It is therefore in your best interest to confirm your reservation as soon as possible. If you do not confirm your reservation by the scheduled dates, there is a great risk that the hotels in Luxembourg-City will be fully booked or that the only rooms available will be sold at a much higher price than the special Presidency rate. N.B. for delegations including case presenters & facilitators: We inform you that the hotel rooms (nights of 30th September & 1st October 2015 no extra charges) for case presenters (1 case presenter per case) and facilitators will be directly booked and paid by the Luxembourgish Ministry of Civil Service and Administrative Reform. Our contractual hotel partners in this case are the hotel Park Inn by Radisson (45-47, Avenue de la Gare / L-1611 Luxembourg) and the hotel Cravat (29, boulevard F-D Roosevelt / L-2450 Luxembourg). Both hotels are within walking distance. The exact allocation of each case presenter/facilitator will be communicated at a later stage. Due to the limited hotel room capacities in Luxembourg and the high demands during the Presidency, we cannot guarantee that the case presenters & facilitators will be accommodated in the same hotel as the rest of your national delegation. Please be aware that the travel 5

6 arrangements (flights or train rides) for case presenters & facilitators need to be organized and covered by your national delegation. VI. Transportation The scheduled hotels are located in Luxembourg-City or Luxembourg-Gare, located 20 km from the conference venue Maison du Savoir, Cité des Sciences in Esch-Belval. Free transportation is provided by the Presidency at different stations, which are signposted. A responsible person from the 8QC organizing team will be present at each station and guide you to the bus. The 8QC organizing team arranges the following transportation opportunities: 1 st October 2015 Starting point: Destination: Time: Hotels in Luxembourg City & Luxembourg-Gare Conference venue in Esch-Belval 08:00h Esch-Belval Social Dinner in Luxembourg-City 17:30h Social Dinner in Luxembourg-City Hotels in Luxembourg City & Luxembourg- Gare Hotels in Esch-Belval 21:30h 2 nd October 2015 Starting point: Destination: Time: Hotels in Luxembourg City & Luxembourg-Gare Conference venue in Esch-Belval 08:00h Esch-Belval Hotels in Luxembourg City & Luxembourg- Gare Luxembourg Central Station Luxembourg Airport From 13:00h Planned bus stops: 1. Luxembourg Gare : Bus Stop 12 1, Place de la Gare, L-1616 Luxembourg For the hotels: Park Inn by Radisson, City Hotel, Best Western, Hôtel Mercure-Alfa, Novotel & Hotel Empire 6

7 2. Luxembourg City : next to the back entrance of the cathedral 9, rue Notre-Dame, L-2450 Luxembourg For the hotels: Hôtel Simoncini & Hôtel Cravat 3. Luxembourg City : in front of Hotel Parc Bellevue & Parc Plaza 5, avenue Marie-Thérèse, L-2240 Luxembourg For the hotels: Parc Belle-Vue & Parc Plaza 7

8 4. Luxembourg City : in front of the Hotel Parc Belair 111, avenue du Dix Septembre, L-2551 Luxembourg For the hotel: Parc Belair Contact information for Luxembourg Airport Luxembourg Airport (LUX) is situated just 9 km from the city centre and 30 km from the Cité des Sciences Esch-Belval. Luxembourg Airport Contact Phone: (+352) Luxair Luxembourg Airlines (Reservation, Sales and Ticketing): Call Centre: (+352) From the airport to Luxembourg City Centre and Railway Station Taxis: Taxi services are available 24 hours a day and are located outside the arrivals area at Luxembourg Airport. Average fee of a taxi fare (only approximate prices): Airport to City Centre 35. Contact information for taxis: Webtaxi: (+352) , Colux: (+352) , Alotaxi: (+352) , Public transport: Bus and train tickets cost 2 and are valid for 2 hours. 8

9 Information and the main sales point are located at Luxembourg-Gare (Railway Station). Tickets may also be purchased at automatic machines situated next to some bus stops or through the mobile app mobiliteit.lu. Bus No 16 connects the airport to the City Centre and the Railway Station. The bus stop is located directly outside the arrivals hall at Luxembourg Airport. It runs every 10 minutes from Monday to Friday and every minutes on evenings and weekends. Information and bus and train schedules can be requested here: Mobilitéitszentral: / Call Centre: (+352) CFL (International Trains): / Call Centre: (+352) VII. About Luxembourg Information about Luxembourg-City can be found on the official website of the Luxembourg City Tourist office: or by visiting the information desk in the City Centre: LCTO 30, place Guillaume II L Luxembourg For information about all the regions in Luxembourg, please visit: Official Portal of the Grand Duchy of Luxembourg: VIII. Useful information Languages: Luxembourgish is the national language of Luxembourg. Luxembourgish, French and German are the administrative languages. Most of the population of Luxembourg is fluent in English. Emergency numbers: Police: 113 / Fire or Medical Service: 112. International dial code for Luxembourg: +352 Currency: The currency of Luxembourg is the Euro. Credit cards: All major credit cards are generally accepted everywhere. Smoking: Smoking is prohibited in all indoor public places. Shop opening hours: Most shops in Luxembourg-City close at 18.00h. 9

10 IX. Contact information For general queries pertaining to organisational matters of this conference, please contact the 8QC organizing team: Mrs Anne-Catherine Lorrang o anne-catherine.lorrang@mfp.etat.lu o Phone: (+352) Mr Bob Greis o bob.greis@mfp.etat.lu o Phone: (+352) We look forward to seeing you in the Grand Duchy of Luxembourg! 10