REMOTE ACCESS VIA CHSLI EXTRANET JOB AID FOR macos

Transcription

1 PURPOSE: The purpose of this job aid is to provide general system requirements and guidelines to remotely access the CHSLI Extranet. OVERVIEW: Select Staff personnel will have the ability to access the CHS environment via the CHSLI Extranet. To access the CHSLI Extranet, you must have a user name (your CHSLI user name e.g. jsmith01) and a pass code. The pass code is generated by a token, pictured below: A token generates, through an algorithm, a new pass code every 60 seconds, thereby creating a different pass code to be used with each login occurrence. Physicians must submit a written request to the designated Medical Staff Affairs Office to obtain a token. Once a token has been assigned, follow the steps below to access the CHSLI Extranet. Advisory Note: As with any installation of new or updated system functionality, IT strongly recommends that a full system back up be performed prior to the installation. Certain application sets may require the download and install of special components. These special components may create conflicts with existing software running on your system and an uninstall may be required in these rare situations. Revision Date 11/7/16 Page 1 of 13

2 SYSTEM REQUIREMENTS: macos 10.9 (Mavericks), (Yosemite), (El Capitan) and (Sierra) o Safari 7, 8, 9 or 10 (recommended) o Mozilla Firefox o Google Chrome is not supported o Java 8 (all versions) from Oracle o Java for OS X (from Apple) o Citrix Receiver client for Mac User account with Administrative rights The CHSLI Extranet will not function properly if Pop-Up Blockers are enabled. Please ensure that any Pop-Up Blockers are disabled when accessing: CHSLI extranet supported client platforms for macos as of 11/1/2016: Revision Date 11/7/16 Page 2 of 13

3 macos Setup: The CHSLI Extranet supports macos 10.9 (Mavericks), (Yosemite), (El Capitan) and (Sierra). These instructions will cover a typical macos installation using (Sierra) and Safari 10. Java Installation Prior to connecting to the CHSLI Extranet, you MUST have Java version 8 (any version) installed. To install the latest version of Java go to: To verify your current version of Java go to: In addition to the Java client from Oracle, you will also need to install a Java client from Apple for macos. To download and install this Apple update, go to: Revision Date 11/7/16 Page 3 of 13

4 Citrix Receiver Installation In addition to the Java client, you must have the Citrix Receiver client for Mac. Please note that the current Citrix Receiver client requires a minimum of macos 10.9 (Mavericks) To install the Citrix Receiver client for Mac go to: After you have installed/updated the Java clients from Oracle and Apple, you will need to verify and change the security settings in the Safari browser. Go to the CHSLI Extranet Login Page: Username: Your CHSLI login (ex: jsmith01) Token: The digits displayed on the RSA Token (changes every 60 sec.) Network password: Your CHSLI password Revision Date 11/7/16 Page 4 of 13

5 You will see a warning message asking if you want to trust the website extranet.chsli.net to run Java in unsafe mode, click Trust You may see a Java prompt asking if you want to run the Pulse Secure Status Applet, click Run Revision Date 11/7/16 Page 5 of 13

6 You will see a Setup Control Warning, click Yes You will receive a Java error message due to the default security settings in Safari: To resolve this issue, you will need to modify the Java security settings for extranet.chsli.net in Safari: Open Safari and go to Safari Preferences Revision Date 11/7/16 Page 6 of 13

7 Go to the Security section and: Make sure the box for Enable JavaScript is checked Uncheck the box for Block pop-up windows After the JavaScript and Pop-Up settings have been verified, click on Plug-in Settings Revision Date 11/7/16 Page 7 of 13

8 Under Java Configured Websites, look for: extranet.chsli.net Revision Date 11/7/16 Page 8 of 13

9 Click on the drop down box on the right, you should see a check mark next to Run in Safe Mode. For the extranet to run correctly, you must uncheck this. (If you do not see this option, please hold down the option key while clicking on the drop down menu. Newer versions of macos and/or Safari have the safe mode setting hidden by default) You will see a warning message asking if you want to trust the website extranet.chsli.net to run Java in unsafe mode, click Trust Revision Date 11/7/16 Page 9 of 13

10 If you close out of the security settings and go back in, you will now see the setting for extranet.chsli.net says On with a triangle next to it. This indicates the site is now trusted to run Java for the CHSLI extranet. Revision Date 11/7/16 Page 10 of 13

11 After the Safari security settings have been changed, login to the extranet again If you have a password for your Mac user account, you may be prompted to enter it to allow Java to make changes, enter your password and click OK Revision Date 11/7/16 Page 11 of 13

12 You will see the CHSLI extranet main menu, click on Epic Login with your CHSLI username/password Revision Date 11/7/16 Page 12 of 13

13 Click on Epic to launch the application The Epic logon window will appear, login with your CHSLI username/password Revision Date 11/7/16 Page 13 of 13