OBIEE : Browser and Operating System Compatibility. Including Known Issues and Solutions

Transcription

1 OBIEE : Browser and Operating System Compatibility Including Known Issues and Solutions

2 Contents PREFACE... 2 SUPPORTED BROWSERS AND OPERATING SYSTEMS... 3 SUMMARY OF KNOWN BROWSER/OS ISSUES:... 4 ISSUE 1: INTERNET EXPLORER ROLL BACK... 5 ISSUE 2: FIREFOX PATCH... 9 ISSUE 3: ADOBE FLASH REQUIRED ISSUE 4: ROLLBACK TO FIREFOX VERSION Browser and OS Issues v5 Page 1 October 25, 2012

3 Preface: OBIEE is a robust web based reporting tool that uses the power of Adobe Flash, and is supported by many different browsers and operating systems. If you experience any difficulties, you may need to adjust your browser s version or configuration. For example: Currently, to use Internet Explorer you must have version 8, not 9. You may have upgraded to 9 when you did a Microsoft update, and if so, you will need to roll back to version 8. To use Firefox you cannot use version 16. To view animated graphs you may need to add Adobe Flash components that you currently do not have on your computer. The purpose of this document is to inform the UDW+ OBIEE user community of any known compatibility issues and to offer solutions or workarounds to the problems. The Decision Support Group will continue ongoing testing of various browsers and operating systems and how they respond to OBIEE. As users of the system, we would greatly appreciate you documenting any browser/os related issues. This document will be a collaborative and continued work in progress. If you are experiencing difficulties or have questions, please contact The Decision Support Group. askdsg@nyu.edu Browser and OS Issues v5 Page 2 October 25, 2012

4 Supported Browsers and Operating Systems Oracle has documented the following as being supported browsers and operating systems for OBIEE OPERATING SYSTEMS: Apple Mac OS X 10.5, Microsoft Windows XP SP2 Microsoft Windows 2003 Server SP2 Microsoft Windows Vista Microsoft Windows 7 Microsoft Windows 2008 Server BROWSERS: Firefox (any version up to version 15) Internet Explorer 7; 8 (NOTE: IE 9 is stated as being supported, but there are known issues. It is currently recommended not to use IE9) Safari (desktop) 3.2; 4.x; 5.x Safari (ios) 4.3 Chrome 1+ OTHER TECHNICAL REQUIREMENTS: Adobe Flash Active X and Plugin are required. (Currently, Adobe Flash Player version 11.4 is recommended) To determine your version of Flash, you can go to a website like or Adobe reader is required. (Currently, version is recommended) Microsoft Excel is required. BEST OPTIONS: As of August 30, the current Best Options for OBIEE are: Firefox (Currently version 15) and Windows 7 Browser and OS Issues v5 Page 3 October 25, 2012

5 Summary of Known Browser/OS Issues: Browser and version FireFox any version OS Description Possible Workaround Windows 7 I cannot create a Install Adobe Professional chart. Says Adobe is not installed. Click the link provided and it does not work Solution(if available) Go to Download the Adobe Flash player. Go to your control Panel Programs Programs and features. Ensure you get the Active X and the Plugin Documented On: April 4, 2012 Documented By: Lk857 IE 9 Windows 7 Professional FireFox v11 Windows 7 Professional I cannot log in to OBIEE. No error message just a continuous prompt to log in Cannot see ALL Subject Areas under New Analysis I see some but not all. The ActiveX is for Internet Explorer, and the plugin is for all other browsers (Firefox, Opera, Safari, etc.). Google Chrome does not require Flash Player to be installed, as it is preinstalled in Chrome. Note: You can also download each Adobe item from: tion3.html Use Fire Fox Use a different browser, or roll IE9 back to IE 8. To roll back to IE8: Go to Start Control Panel Programs Programs and Features Uninstall a Program. Uninstall IE9. Your browser will automatically go back to IE8. Restart OBIEE (Screenshots of process are available. Call Lisa if you need them.) Use IE8 Apply FireFox patch explained in this blog: (Screenshots of process are available. Call Lisa if you need them.) April 1, 2012 April 4, 2012 LK857 Lk857 FireFox v11 FireFox 15 Windows 7 Professional Windows 7 Professional I can not get the OBIEE log in screen to load. It says my browser is not supported by Oracle s BI presentation Services. When I try to access OBIEE, I get prompted that the connection is untrusted. Use IE8 Apply FireFox patch explained in this blog: (Screenshots of process are available. Call Lisa if you need them.) Click on I understand the risks ; Click on Add Exception April 16, 2012 August 30, 2012 Lk857 Lk857 Firefox 15 Firefox version 16 Google Chrome Windows 7 Professional Windows or Mac Windows 7 Professional The spinning globe does not show up and wants me to choose how to open it or save it table prompt dropdowns no longer work I cannot determine the legend or the axis labels in my graphs Roll back to firefox v15 Use Firefox or IE8 Upgrade your version of flash (Need both the Active X and the Plug in. See 1 st note above) This is a known issue with Firefox v 16. You must roll back to v15 or use a different browser. To roll back to version 15 go to the following URL: ses/15.0/ Choose Click on Win 32/ Choose En-US/ Choose Firefox setup 15.0.exe Save the program Run the file Firefox Setup 15.0.exe Follow Setup Wizard prompts This is a known issue with Chrome and the only fix, currently, is to use a different browser. August 30, 2012 October 16, 2012 August 30, 2012 Lk857 Lk857 Lk857 Browser and OS Issues v5 Page 4 October 25, 2012

6 Issue 1: Internet Explorer Roll Back ISSUE: My computer automatically updated my Internet Explorer browser to version 9 OR ISSUE: I get to the OBIEE log in page but I can not log in. No error messages are thrown. It just keeps asking me to log in over and over. FIX: You have to remove IE 9 and roll your browser back to IE 8. Internet Explorer 8 is a built-in feature of Windows 7 and Vista. Therefore, once you uninstall the update of Internet Explorer 9, Internet Explorer will roll back to version Click on your Start Button 2. Choose the Control Panel Browser and OS Issues v5 Page 5 October 25, 2012

7 3. Choose Programs (or Programs and Features) 4. Click on View Installed Updates in the top left of the screen. Browser and OS Issues v5 Page 6 October 25, 2012

8 5. Scroll down the list of installed updates. In the Microsoft Windows section find Windows Internet Explorer 9. a. Select this item and click on Uninstall b. When prompted to confirm click on Yes c. Restart your computer PLEASE REMEMBER: Your computer will automatically upgrade your browser the next time a windows update is performed unless you do the following: 1. To stop any future IE updates: a. Click on your Start Button b. Click on All Programs c. Scroll until you find Windows Update. Click on it. A screen similar to the one below will appear. d. Click on Check for updates on the left Browser and OS Issues v5 Page 7 October 25, 2012

9 2. When updates are ready, you will see the number of updates in the center of the screen a. Click on the Important Updates link in the center of the screen. b. Deselect the option for installing Windows Internet Explorer 9 for Windows 7 c. Right click on Windows Internet Explorer 9 for Windows 7 d. Select Hide update e. Click on OK That s it! You will not be prompted to upgrade your IE browser from version 8 to version 9 any longer. At a later time, you may come back to this window and choose the option, on the left, to Restore Hidden Updates. This will allow you to unhide IE9 and ultimately reactivate the IE 9 updates. Browser and OS Issues v5 Page 8 October 25, 2012

10 Issue 2: Firefox Patch ISSUE: I am using FIREFOX BROSWER version 11 and can not see all my subject areas when I try to create a new analysis. (Security is not the issue) OR ISSUE: I am using FIREFOX BROWSER version 11 and can not get the OBIEE log in screen to load properly. FIX: You need to upgrade firefox to version 15 or apply a patch to your firefox browser. 1. Confirm the version of firefox installed: a. Open Firefox b. Go to the orange Firefox drop down on thetop left side of browser window. c. Choose Help d. Choose About Firefox Browser and OS Issues v5 Page 9 October 25, 2012

11 e. You will see a screen similar to the following where you will see the version installed: f. If you are using version 11 you will need to apply the firefox patch. Note: For those interested, this patch was originally found at: Note: another helpful site is: g. If you are not using version 11 Firefox, please call the DSG for further assistance. 2. The Fix: a. Open a Firefox window b. Type the following into the Firefox address bar: about:config c. Click I ll be careful, I promise! when prompted. Browser and OS Issues v5 Page 10 October 25, 2012

12 d. Your screen will now look similar to the following e. Right click anywhere on the page and choose: i. New String Browser and OS Issues v5 Page 11 October 25, 2012

13 f. In the prompt box, name the new string value: General.useragent.override g. Click OK h. Enter the following in the next prompt box for the string value: Mozilla/5.0 (Windows; Windows NT 6.1; rv:10.0) Gecko/ Firefox/9.0 i. Click OK j. Close Firefox windows k. Open Firefox l. Open OBIEE (to refresh OBIEE log in screen) Browser and OS Issues v5 Page 12 October 25, 2012

14 Issue 3: Adobe Flash Required ISSUE: Can t see or create charts on my dashboards OR ISSUE: Unable to install Adobe Flash by following prompts on the OBIEE chart screen. FIX: Go to Adobe s website and down load the latest version of Flash. Please note: I had Adobe Flash Active X installed on my PC; however, I did not have the Adobe Flash Plug-in installed. You need both. You can check to see if you have both by going to: a. Start Control Panel Programs Programs and features. b. Look for Adobe items that are installed 1. Go to Adobe s web site 2. Click on the link to Download Adobe Flash Player Browser and OS Issues v5 Page 13 October 25, 2012

15 3. Deselect the checkbox for the free Google toolbar and click Download now. 4. When prompted click RUN 5. Choose Run to the security warning Browser and OS Issues v5 Page 14 October 25, 2012

16 6. If prompted to allow Adobe to make changes to the computer, click Yes. 7. Adobe has completed the installation. Click Finish 8. Your charts should now display properly. You may need to refresh your browser screen. Browser and OS Issues v5 Page 15 October 25, 2012

17 Issue 4: Rollback to Firefox version 15 ISSUE: Can t see table prompt drop down boxes. FIX: You need to rollback Firefox browser to version The Fix: a. Open a Firefox window b. Go to the following URL: The following screen will appear: Browser and OS Issues v5 Page 16 October 25, 2012

18 c. Choose the correct folder to open: i. PC users : Choose win32/ ii. Mac Users: choose mac/ d. Choose en-us/ e. Choose the correct file to run: i. PC users: Choose Firefox Setup 15.0.exe ii. Mac Users: Choose Firefox 15.0.dmg f. Save the file to your computer g. Once the file has been saved, browse to that location on your computer and open the file that you downloaded. Please Note: The steps on the proceeding pages are documented for PC users only. Mac users should follow the same basic procedure, but the screenshots may look slightly different. Browser and OS Issues v5 Page 17 October 25, 2012

19 h. Choose RUN. i. The file will extract itself and the Wizard will open. Choose Next. Browser and OS Issues v5 Page 18 October 25, 2012

20 j. Choose Standard and click Next k. A window will appear showing you where the file will be installed and a checkbox will be available to set Firefox as your default browser. (Check or uncheck this at your discretion). Click Upgrade. Browser and OS Issues v5 Page 19 October 25, 2012

21 l. Firefox version 15 will be installed and a completion window will appear. Check or uncheck the box to Launch Firefox now at your discretion. Click Finish. PLEASE REMEMBER: Your computer will automatically upgrade your Firefox browser the next time a windows update is performed unless you do the following: 1. To stop any future Firefox updates: a. Open Firefox b. Go to the orange Firefox drop down on thetop left side of browser window. c. Choose Help d. Choose Options Options dsd Browser and OS Issues v5 Page 20 October 25, 2012

22 e. Go to the Advanced Option at the top of the screen. f. Choose the Update tab. g. Select the option: Check for updates, but let me choose whether to install them h. Click Ok at the bottom of the window! That s it!! You have successfully completed the task!! Browser and OS Issues v5 Page 21 October 25, 2012