Remote Access. Remote Access Start-up Guide. Non Cheshire East Council PC s/laptops. Page 0

Size: px
Start display at page:

Download "Remote Access. Remote Access Start-up Guide. Non Cheshire East Council PC s/laptops. Page 0"

Transcription

1 Remote Access Remote Access Start-up Guide Non Cheshire East Council PC s/laptops Page 0

2 Page 1

3 1. Getting Started NGD provides easy access to all your Cheshire East documents and applications whilst not in the office as long as an internet connection is available. It not only will look the same but will also have the same functionality you have in the office. This document only covers remote connectivity for non Cheshire East Council PC s and Laptops To use this way to connect you will need one of two ways to give you special secure access (Fig. 1) (Fig. 1) To request a Physical Token contact your mobile phone co-ordinator. For instructions on how to use either of these methods go to: and select the option you require (Fig. 2) Once registered you are ready to go and will not have to do this again Page 1

4 2. Installing Software N.B. We recommend to read this document fully before starting the software install 2.1 Getting Started The next step is to install the required software on your PC/Laptop; this is one time setup and you will not be required to be install it again, unless you use a different PC The following couple of sections cover the most frequently used scenario s Windows 8 (IE 11) Windows 7 with (IE 9, 10 and 11) or Windows XP (IE 8). If you are not sure which version of internet explorer you are using, on the menu click help then About Internet Explorer or if that option does not exist click on the cog in the top right corner then the About Internet Explorer. Either of these options will display your version If you are still experiencing problems finding your browser version, navigate to (Fig. 3) or would like some further information before starting the installation in the first instance look at the Frequently Asked Questions (FAQ) section of this of this chapter. (Fig. 3) If you have Windows 8 follow the instructions in section 2.2 for all other versions go straight to section 2.3 Page 2

5 2.2 Windows 8 users only On the Windows 8 Start page also known as Metro View (Fig. 4) select the Internet Explorer tile (Fig.4) On the menu bar select the spanner in the circle and then click View in the desktop. The new view will show Internet Explorer in the same format IE 8, 9 and 10 (Fig. %) (Fig 5) N.B. For Windows 8 users this process will have to be followed every time you wish to use remote access as remote access does not support the Metro View in (Fig. 4) Page 3

6 2.3 Internet Explore 11 users one time setup N.B. Windows 8 users should follow the instructions in section 2.2 before you continue, unless you have already done so. All users of Internet Explorer 11 must perform a one time setup before continuing Open Internet Explorer and click on the cog in the top right hand corner and from the menu select Compatibility View Settings (Fig. 6) (Fig. 6) The Compatibility View Settings box appear (Fig. 7) In the Add this website field type cheshire.gov.uk click Add then Close You are now ready to continue to section 2.4 (Fig. 7) Page 4

7 2.4 Installation for Windows 8, Windows 7 and Windows XP with Internet Explorer 8 or higher N.B. If you use Internet Explorer 11 (see section 2.1 if you are not sure) you must first follow the instruction in section 2.3 if you have For Windows 8 please see section 2.2 before continuing if you have not already done so Secure Login In Internet Explorer go to You will be presented with your login page (Fig. 8) (Fig. 8) Use the same credentials you would in the office or on your laptop for the username and password but before click Sign In enter your 6 digit Token Password in the last field and click sign in. You 6 digit Token Password is generated using the Physical or Soft (See Fig. 1) Loading Components You will now be informed the system is Loading Components (Fig. 9) Page 5

8 (Fig. 9) N.B Windows 7 users : The box give Java information (Fig. 11) will not appear if you are a windows 7 user. Instead the message This website wants to install the following add-on: JuniperSetupClient.cab from Juniper Networks, Inc will appear at the bottom of the screen straight away (Fig. 10 ) click install to continue Go to section 2.4. (Fig. 10) After a approximately 20 seconds the following message will appear. (Fig. 11) It is important the following steps are completed in the correct order Click the: Do not show this message again check box (Fig.11 A) Then OK (Fig. 11 B) Then finally Install (Fig. 11 C) (Fig. 11) Page 6

9 Depending on the version of Windows you are using a box titled Internet Explorer Security Warning or User Account Control will appear (Fig. 12) click Install or Yes as appropriate to continue (Fig. 12) After clicking Install or Yes (Fig 12) in the next box titled Setup Control Warning will appear after approximately 10 seconds, click Always (Fig. 13) (Fig. 13) You will now see a message which explains that Host Checker is being installed and after a few seconds a new screen will appear (Fig 14) Page 7

10 2.4.2 XenApp (Fig. 14) Click the I agree with the Citrix license agreement check box and then the install button A prompt will appear at the bottom of the screen to start the installation of the CitrixRecieverWeb.exe (Fig. 15) Click on Run (Fig. 15) (Fig. 15) Page 8

11 The prompt Do you want to allow the following program to make changes to this computer? will appear. Click Yes (Fig. 16) (Fig.16) After a approximately 20 seconds you will be asked to install Citrix Receiver. Click Install (Fig. 16) (Fig. 16) Page 9

12 (Fig. 17) Wait for the Citrix Receiver screen (Fig. 17) to finish loading. When the Citrix Receiver has finished loading, the window will close automatically N.B. Some PC s/laptops may show a Windows Features dialogue box (Fig. 18 ), if this is the case click Skip this installation to continue (Fig. 18) Page 10

13 you can then click the allow button (Fig. 19) (Fig. 19) On the next pop up screen titled Internet Explorer Security (Fig. 20) check the box Do not show me the warning for this program again and click allow (Fig. 20) Page 11

14 2.4.3 Connect to Citrix The connect screen will now be available (Fig. 21) (Fig. 21) You are now fully connected and will not have to go through the setup again. Logging in will take to directly the you option. The connect screen will give you two option s (Fig. 21 ); Option A: Cheshire East Desktop, this will load NGD as full screen and you will be able to see your personal desktop. To return to you desktop Log off or Disconnect Option B: Cheshire East Desktop 90%, this will load your NGD session using 90% of your desktop. You will still be able to use you local PC/Laptop as normal and you will able to minimise NGD if you wish Page 12

15 2.5 Frequently Asked Questions (FAQ) Q. Are there any prerequisites I need before I can install the Remote Access software A. The remote access software may load on the versions of software you are using, but if you are experiencing problems it needs to be confirmed that: Access to the Internet is available and working All the latest Microsoft Service Packs are installed The latest version of Java is installed You have full Administrator rights on the PC/Laptop you are using Q. Which Microsoft operating systems are supported A. The solution has been tested on the following Microsoft products and IE versions Internet Explorer Version Other Other IE 7 IE8 IE9 IE10 IE11 Firefox 3 Chrome XP SP3 MS Vista SP2 Win7 32bit Win7 64bit Win8 32bit* Win8 64bit* Win8.1* Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Yes NA NA NA Yes No Yes Yes NA NA Yes No Yes Yes Yes Yes Yes Yes NA NA Yes Yes Yes Yes NA NA Yes Yes Yes Yes NA NA Yes Yes Yes Yes NA NA NA Yes Yes Yes *On Windows 8.1 & 8 desktop mode must be used and plug-ins enabled in the Internet Explorer configuration Q. Can I connect to NGD with my Apple MAC A. Yes, although it is not supported by the service desk, it is possible to configure Safari to connect to NGD. The following instructions need to be followed Launch Safari Browse to your SSL VPN web site Go in to Preferences under Safari Page 13

16 Click on the Security button Ensure that Plugs-Ins are allowed Click on Manage Website Settings Click on Java on the left-hand side of the screen On the right-hand side, choose the Currently Open Websites (your SSL VPN web site) and click on the drop-down box Choose Allow Always and Run in Unsafe Mode (Choose TRUST if a prompt is displayed) Click on Done Close the preferences window Go to section 2.4 and follow the instructions Q. Can I access anything when connected to NGD A. All Cheshire East security polices, rules, and acceptable use apply when you are accessing the corporate network. Q. Are there any times when I cannot use NGD A. NGD guarantees access from Monday to Friday inclusive. NGD is not guaranteed over the weekend as this is the maintenance window. It is essential that you completely log off prior to the weekend Q. Can the service desk fix problems related to remote access? A. The service desk cannot troubleshoot problems with personal computers but will support remote access on a reasonable endeavors basis Q. How fast will NGD be on my computer? A. From out tests NGD will perform well in most scenarios but ultimately the solution is only a good as the underlying hardware and speed of the internet link Page 14

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

Citrix Remote Access Work Instructions

Citrix Remote Access Work Instructions Work Instructions Version 1.0 15 January 2010 InTACT Shared Services Centre ACT Department of Treasury Quality Management System Service Management Tools Contents Introduction... 3 Purpose... 3 Scope...

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

mystanwell.com Installing Citrix Client Software Information and Business Systems

mystanwell.com Installing Citrix Client Software Information and Business Systems mystanwell.com Installing Citrix Client Software Information and Business Systems Doc No: 020/12 Revision No: Revision Date: Page: 1 of 16 Contents Overview... 3 1. Microsoft Internet Explorer... 3 2.

More information

BT Lancashire Services

BT Lancashire Services In confidence BT Lancashire Services Remote Access to Corporate Desktop (RACD) Getting Started Guide Working in partnership Confidentiality Statement BT Lancashire Services Certain information given to

More information

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet System Requirements These are the minimum requirements necessary to ensure the proper operation of Centegra Health System s Access.Centegra.Com. Administrative level access to the PC or other device used

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

How do I use Citrix Staff Remote Desktop

How do I use Citrix Staff Remote Desktop How do I use Citrix Staff Remote Desktop September 2014 Initial Log On In order to login into the new Citrix system, you need to go to the following web address. https://remotets.tees.ac.uk/ Be sure to

More information

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client Version 1.1 1/15/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a required

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

Mac - Juniper Remote Desktop Instructions

Mac - Juniper Remote Desktop Instructions Mac - Juniper Remote Desktop Instructions How to Set up & Remotely Connect to your Hospital Windows Workstation from your Remote Macintosh Computer Using the JSAM Feature of Juniper. Note: These instructions

More information

Installing the Cisco AnyConnect YSU VPN Client Windows XP or later

Installing the Cisco AnyConnect YSU VPN Client Windows XP or later Installing the Cisco AnyConnect YSU VPN Client Windows XP or later Required Items: Windows XP or later, YSU directory account, Windows account with administrator privileges This guide will assist you with

More information

Network Connect Installation and Usage Guide

Network Connect Installation and Usage Guide Network Connect Installation and Usage Guide I. Installing the Network Connect Client..2 II. Launching Network Connect from the Desktop.. 9 III. Launching Network Connect Pre-Windows Login 11 IV. Installing

More information

VPN Web Portal Usage Guide

VPN Web Portal Usage Guide VPN Web Portal Usage Guide Table of Contents WHAT IS VPN WEB CLIENT 4 SUPPORTED WEB BROWSERS 4 LOGGING INTO VPN WEB CLIENT 5 ESTABLISHING A VPN CONNECTION 6 KNOWN ISSUES WITH MAC COMPUTERS 6 ACCESS INTRANET

More information

Connecting to Pitt s SRemote VPN Using Windows Vista / Windows 7 January 2012

Connecting to Pitt s SRemote VPN Using Windows Vista / Windows 7 January 2012 Connecting to Pitt s SRemote VPN Using Windows Vista / Windows 7 January 2012 In order to access the LRDC file server remotely/off campus, or from Wireless Pittnet, you must first authenticate to LRDC

More information

MRU Secure Remote Access Service (SRAS) External User Guide

MRU Secure Remote Access Service (SRAS) External User Guide MRU Secure Remote Access Service (SRAS) External User Guide The MRU Secure Remote Access Service (SRAS) allows MRU approved vendors and external clients, restricted remote access to internal computing

More information

Macs are not directly compatible with Noetix.

Macs are not directly compatible with Noetix. Those that use Macintosh computers to access Noetix cannot directly access Noetix through http://www.sandiego.edu/noetix. If one is on a Mac and goes to Noetix directly in a web browser, the page is likely

More information

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix Subject: Citrix Remote Access using PhoneFactor Authentication ATTENTION: End users should take note that Main Line Health has not verified within a Citrix environment the image quality of clinical cal

More information

Remote Access Services Microsoft Windows - Installation Guide

Remote Access Services Microsoft Windows - Installation Guide Remote Access Services Microsoft Windows - Installation Guide Version 3.1 February 23, 2015 1 P age Contents GETTING STARTED... 3 JAVA VERIFICATION, INSTALLATION, AND CONFIGURATION... 3 Windows XP... 3

More information

Accessing SSL VPN with Mac OS X

Accessing SSL VPN with Mac OS X Accessing SSL VPN with Mac OS X Requirements -Safari Web Browser -Network Connect link -Windows Remote Desktop for Mac -IP address and login information of PC on Mount Auburn s network -ITS username and

More information

Remote access set up for a home PC

Remote access set up for a home PC Remote access set up for a home PC Please follow these instructions to set up remote access from home. These instructions are for a Windows PC only.! * NOTE Upon installation, you will be required To restart

More information

Accessing the Mercy Remote Access Portal (SSL VPN)

Accessing the Mercy Remote Access Portal (SSL VPN) MERCY INFORMATION SECURITY TEAM Accessing the Mercy Remote Access Portal (SSL VPN) In order to access the Sisters of Mercy Remote Access Portal, you will need to complete the following steps. ** Important:

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2013 Akin Gump Strauss Hauer & Feld LLP Checkpoint VPN (Firm

More information

Instructions for installing Citrix Receiver

Instructions for installing Citrix Receiver Instructions for installing Citrix Receiver Remote Access End User Reference Guide for Access to SJLinked Version 1.0 4/21/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before

More information

MRU Secure Remote Access Service (SRAS) External User Guide

MRU Secure Remote Access Service (SRAS) External User Guide MRU Secure Remote Access Service (SRAS) External User Guide The MRU Secure Remote Access Service (SRAS) allows MRU approved vendor and external clients restricted remote access to MRU internal computing

More information

Coillte IT has recently upgraded the Remote Access Solution to a new platform.

Coillte IT has recently upgraded the Remote Access Solution to a new platform. Overview Coillte IT has recently upgraded the Remote Access Solution to a new platform. This document explains how to gain access to the Coillte network using your home computer through the new Remote

More information

Connecting to LRDC Fileserver Remotely Using Windows Vista/7 & SRemote VPN

Connecting to LRDC Fileserver Remotely Using Windows Vista/7 & SRemote VPN Connecting to LRDC Fileserver Remotely Using Windows Vista/7 & SRemote VPN October 2013 In order to access the LRDC file server remotely/off campus, or from Wireless Pittnet, you must first authenticate

More information

MetroHealth Information Services

MetroHealth Information Services METROHEALTH SSLVPN INSTALLATION INSTRUCTIONS REQUIREMENTS:... 2 VPN INSTALLATION... 3 OK, I M CONNECTED NOW WHAT DO I DO?... 5 Set up a connection to the Application Portal:... 5 Logging off the VPN Clinical

More information

Citrix Introduction and FAQs

Citrix Introduction and FAQs Citrix Introduction and FAQs Introduction to Citrix... 2 Why should I use this?... 2 What about Support?... 2 What browser should I use?... 2 Known Issues... 2 System Requirements for Windows-based computers...

More information

How to Remotely Access the C&CDHB Network from a Personal Device

How to Remotely Access the C&CDHB Network from a Personal Device How to Remotely Access the C&CDHB Network from a Personal Device 13/09/2012 Contents Installing the Citrix Receiver for Windows PCs... 2 Installing the Citrix Receiver for Mac OS X... 6 Installing the

More information

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide How to remotely access your Virtual Desktop from outside the college using VMware View Client How to guide Author: ICT Services Version: 1.0 Date: November 2015 Contents What is the VMware View Client?...

More information

Carroll Hospital Center

Carroll Hospital Center Carroll Hospital Center Citrix Remote Access What is Citrix? Citrix is a technology that allows you to securely access a published application remotely from any device. Carroll Hospital Center uses this

More information

Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014

Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014 Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before You Begin... 3 System Requirements... 3

More information

How to Set Up SSL VPN for Off Campus Access to UC eresources

How to Set Up SSL VPN for Off Campus Access to UC eresources How to Set Up SSL VPN for Off Campus Access to UC eresources Contents How to Set Up SSL VPN for Off Campus Access to UC eresources... 1 Off Campus Access via SSL VPN... 2 SSL VPN (Secure Sockets Layer

More information

Accessing Restricted University Online Resources Using Network Connect. on the Secure Remote Access Service

Accessing Restricted University Online Resources Using Network Connect. on the Secure Remote Access Service Technology Help Desk 412 624-HELP [4357] http://technology.pitt.edu Accessing Restricted University Online Resources Using Network Connect Table of Contents Overview... 1 Connecting to the Secure Remote

More information

Remote Access End User Reference Guide for SHC Portal Access

Remote Access End User Reference Guide for SHC Portal Access Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required

More information

Remote Access Enhancements

Remote Access Enhancements Remote Access Enhancements Citrix/Epic Set-up Instructions Provided By: Akron Children s IT Department Date: 7/11/2012 Version: v6 2012 Children s Hospital Medical Center of Akron Table of Contents 1.

More information

Using VPN. DJJ Staff

Using VPN. DJJ Staff Using VPN DJJ Staff Internet Explorer (32 bit) Enter https://vpn.djj.state.fl.us in the address bar You will need to use IE 32bit. 64 bit machines have the IE 64 bit option as well. To check this setting

More information

Remote Access Using The New York Eye & Ear Infirmary of Mount Sinai Secure Web VPN

Remote Access Using The New York Eye & Ear Infirmary of Mount Sinai Secure Web VPN Remote Access Using The New York Eye & Ear Infirmary of Mount Sinai Secure Web VPN OVERVIEW The New York Eye & Ear Infirmary of Mount Sinai Remote Access (VPN) home page allows remote access to the Infirmary

More information

Web Manual: Email October 2015

Web Manual: Email October 2015 Table of Contents Getting Started... 3 How to change your password... 3 How to Access Division Email... 4 Outlook Web App (Webmail)... 4 iphone... 4 Android... 4 Blackberry... 4 Outlook Anywhere (MS Outlook)

More information

Section 1.0 Getting Started with the Vālant EMR. Contents

Section 1.0 Getting Started with the Vālant EMR. Contents Section 1.0 Getting Started with the Vālant EMR Contents Getting Started with the Valant EMR application:... 2 Hardware Requirements for the Vālant EMR:... 3 Software Requirements for the Vālant EMR:...

More information

A Guide to the Tufts Network School of Arts and Sciences School of Engineering Fletcher School of Law and Diplomacy

A Guide to the Tufts Network School of Arts and Sciences School of Engineering Fletcher School of Law and Diplomacy A Guide to the Tufts Network School of Arts and Sciences School of Engineering Fletcher School of Law and Diplomacy What the Tufts Network has to Offer The Tufts network allows you access to your personal

More information

Sale Grammar School Remote Desktop Services User Instructions

Sale Grammar School Remote Desktop Services User Instructions Sale Grammar School Remote Desktop Services User Instructions Sale Grammar School Remote Desktop Services allows Staff and Students access to a virtual school computer while connected to the internet at

More information

Windows Installation 1. On a Windows PC (For MAC, skip to next section), at the file download prompt click Run.

Windows Installation 1. On a Windows PC (For MAC, skip to next section), at the file download prompt click Run. Introduction These instructions are for Windows and MAC users ONLY. For Mobile devices (IOS/Android), use the Mobile Device document found on the portal Login Page. For Windows 8.x users: At this time,

More information

Install and End User Reference Guide for Direct Access to Citrix Applications

Install and End User Reference Guide for Direct Access to Citrix Applications Install and End User Reference Guide for Direct Access to Citrix Applications Version 1.0 7/26/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

http://vpn.madeleyacademy.com

http://vpn.madeleyacademy.com Madeley Academy Remote Access http://vpn.madeleyacademy.com Members of Staff and Sixth form students are able to log into the shared and their user areas from home. System requirements Antivirus Trusted

More information

KSC Remote Access Solution

KSC Remote Access Solution KSC Remote Access Solution Step 1 Pulse Client Install/Configuration Installing the Pulse Client on a PC Installing the Pulse Client on a MAC Step 2 Using Remote Desktop to Access Remote Resources How

More information

Remote Access Services Apple Macintosh - Installation Guide

Remote Access Services Apple Macintosh - Installation Guide Remote Access Services Apple Macintosh - Installation Guide Version. February, 05 P age Contents GETTING STARTED... JAVA VERIFICATION, INSTALLATION, AND CONFIGURATION... Checking Mac OS version... Java

More information

Remote Desktop Solution, (RDS), replacing CITRIX Home Access

Remote Desktop Solution, (RDS), replacing CITRIX Home Access Remote Desktop Solution, (RDS), replacing CITRIX Home Access RDS Applications on a Computer Overview RDS has replaced citrix for remote access at home for College staff and pupils. This does not replace

More information

Email client configuration guide. Business Email

Email client configuration guide. Business Email Email client configuration guide Business Email August 2013 Contents 1. Mac Email Clients 1.1 Downloading Microsoft Outlook (Professional Plan Users) 1.2 Configuring Microsoft Outlook (Full Exchange Server

More information

Instructions for Accessing the Hodges University Virtual Lab

Instructions for Accessing the Hodges University Virtual Lab Instructions for Accessing the Hodges University Virtual Lab Table of Contents Adding the VLAB as a Trusted Site... 3 Accessing the VLAB using Windows 8... 5 Using Internet Explorer and Windows 8 to Access

More information

These instructions will allow you to configure your computer to install necessary software to access mystanwell.com.

These instructions will allow you to configure your computer to install necessary software to access mystanwell.com. HOW TO: ACCESS MYSTANWELL.COM USING WINDOWS WITH MOZILLA FIREFOX What is mystanwell.com? The remote access web site called mystanwell.com allows staff to access Stanwell applications via the Internet using

More information

Web Manual: Email September 2014

Web Manual: Email September 2014 Table of Contents Getting Started... 3 How to change your password... 3 How to Access Division Email... 4 Outlook Web App (Webmail)... 4 iphone... 4 Android... 4 Blackberry... 4 Outlook Anywhere (MS Outlook)

More information

8x8 Click2Pop User Guide

8x8 Click2Pop User Guide USER GUIDE 8x8 User Guide Getting Started with April 2014 Contents Introduction... 3 What s new.... 3 8x8.... 3 Here is how works...4 8x8 Click2Connect.... 4 Requirements.... 4 Installation on Microsoft

More information

Accessing Citrix on a MAC using OS X (Mountain Lion and Newer)

Accessing Citrix on a MAC using OS X (Mountain Lion and Newer) These instructions are specifically designed for OS X Mountain Lion and Mavericks. Earlier versions of the OS will require a different installation. These instructions assume that there are no Java, Citrix

More information

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9 NWI Research VPN Basics Table of Contents Introduction... 2 Requesting a VPN Account... 2 Accessing the Citrix Access Gateway (CAG)... 3 Tips and Tricks... 9 Back up Your Favorites and Desktop Folders

More information

User Guide Microsoft Exchange Remote Test Instructions

User Guide Microsoft Exchange Remote Test Instructions User Guide Microsoft Exchange Remote Test Instructions University of Louisville Information Technology 1.1 Who Should Use It This guide is intended for University of Louisville Faculty and Staff participating

More information

Baltimore County Public Schools Department of Information Technology Network Support Services System Engineering Document

Baltimore County Public Schools Department of Information Technology Network Support Services System Engineering Document Contents Access Windows... 1 Access Macintosh... 6 Access iphone/ipad... 12 Junos Pulse Installation for Android & Others... 15 Additional/Important Information... 16 Access Windows (return to top) The

More information

CWOPA Broadband Users. Windows Operating System

CWOPA Broadband Users. Windows Operating System CWOPA Broadband Users Windows Operating System October 2012 Background These instructions are to be used for VPN users who have been assigned a CWOPA username and password. If your machine has Internet

More information

SSL VPN Setup for Windows

SSL VPN Setup for Windows SSL VPN Setup for Windows SSL VPN allows you to connect from off campus to access campus resources such as Outlook email client, file sharing and remote desktop. These instructions will guide you through

More information

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop.

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop. Overview of Help & Tips The new System allows authorized users to log in and access the Firm s network through either Citrix or VPN (also known as Stonegate IPSec VPN). This system incorporates additional

More information

Instructions for Department of Public Health (DPH) WebConnect (Mac)

Instructions for Department of Public Health (DPH) WebConnect (Mac) Instructions for Department of Public Health (DPH) WebConnect (Mac) UCSF at SFGH Computing and Network Services Hours of Operation: Monday Friday 8 AM to 5PM Pacific Time Website: http://tiny.ucsf.edu/sfghcns

More information

PC Troubleshooting Steps

PC Troubleshooting Steps PC Troubleshooting Steps This FAQ is designed to help PC users to go through various troubleshooting steps to allow them to view the FerrisConnect Learn/Vista sites appropriately. Compatible Browsers Check

More information

Resource Guide INSTALL AND CONNECT TO CISCO ANYCONNECT VPN CLIENT (FOR WINDOWS COMPUTERS)

Resource Guide INSTALL AND CONNECT TO CISCO ANYCONNECT VPN CLIENT (FOR WINDOWS COMPUTERS) INSTALL AND CONNECT TO CISCO ANYCONNECT VPN CLIENT (FOR WINDOWS COMPUTERS) PLEASE READ BEFORE INSTALLING THE CISCO ANYCONNECT SECURE MOBILITY CLIENT SOFTWARE: The VPN is to be used on computers that are

More information

ARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only

ARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only ARCHER & GREINER Citrix Client Install Instructions - For ALL Citrix Users BigHand Client Install Instructions - For BigHand Users Only Table of Contents Citrix Client Install Instructions - For ALL Citrix

More information

Sophos UTM. Remote Access via PPTP Configuring Remote Client

Sophos UTM. Remote Access via PPTP Configuring Remote Client Sophos UTM Remote Access via PPTP Configuring Remote Client Product version: 9.300 Document date: Tuesday, October 14, 2014 The specifications and information in this document are subject to change without

More information

How to Use Remote Access Using Internet Explorer

How to Use Remote Access Using Internet Explorer Introduction Welcome to the Mount s Remote Access service. The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote

More information

Technology @ QMU. QuickStartIT: QMU Citrix remote desktop service

Technology @ QMU. QuickStartIT: QMU Citrix remote desktop service Technology @ QMU QuickStartIT: QMU Citrix remote desktop service v1.1, June 2015 What s in this guide? Page Introduction 2 Accessing the Citrix remote desktop service 2 Installing the Citrix receiver (PC)

More information

CONNECT-TO-CHOP USER GUIDE

CONNECT-TO-CHOP USER GUIDE CONNECT-TO-CHOP USER GUIDE VERSION V8 Table of Contents 1 Overview... 3 2 Requirements... 3 2.1 Security... 3 2.2 Computer... 3 2.3 Application... 3 2.3.1 Web Browser... 3 2.3.2 Prerequisites... 3 3 Logon...

More information

Junos Pulse VPN Client Installation

Junos Pulse VPN Client Installation Junos Pulse VPN Client Installation Windows 7 Installation p 2-6 Windows 8.1 Installation p 7-11 Macintosh version 10.6 and greater p 12-17 *This vpn appliance is to replace the Legacy SP vpn client Cisco

More information

Passport installation Windows 8 + Firefox

Passport installation Windows 8 + Firefox Passport installation Windows 8 + Firefox OS Version Windows 8 System Type 32-bit and 64-bit Browser name & version Firefox 23 Before you begin Check you have Anti Virus software installed on your computer

More information

Downloading and Installing Interactive Reporting (Hyperion) Web Client

Downloading and Installing Interactive Reporting (Hyperion) Web Client Use the links below to skip to a specific section in the document: Downloading and Installing Interactive Reporting (Hyperion) Web Client... 1 Introduction... 1 Setup... 1 Identifying the version of Internet

More information

DOE VPN Client Installation and Setup Guide March 2011

DOE VPN Client Installation and Setup Guide March 2011 DOE VPN Client Installation and Setup Guide March 2011 Table of Contents Introduction... 3 System Requirements... 3 Microsoft Windows... 3 Mac OS X... 4 Windows... 4 Installation for the Cisco AnyConnect

More information

Passport Installation. Windows XP + Internet Explorer 8

Passport Installation. Windows XP + Internet Explorer 8 Passport Installation Windows XP + Internet Explorer 8 OS Version Windows XP System Type 32bit or 64bit Browser & version Internet Explorer 8 Before you begin.. Make sure you have Anti Virus software installed

More information

...1 CITRIX REMOTE ACCESS WINDOWS 7...1 TABLE OF CONTENTS...1 ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0...

...1 CITRIX REMOTE ACCESS WINDOWS 7...1 TABLE OF CONTENTS...1 ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0... TABLE OF CONTENTS...1 CITRIX REMOTE ACCESS WINDOWS 7...1 TABLE OF CONTENTS...1 ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0...2 INSTALLING THE ENDPOINT ANALYSIS...4 LOGGING OFF

More information

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE Learning Management System (LMS) Quick Tips Contents Process Overview... 2 Sign into the LMS... 3 Troubleshooting... 5 Required Software... 5 Mobile devices are not supported... 5 Using the Check System

More information

Remote Access Portal (RAP) Installation and User Guide

Remote Access Portal (RAP) Installation and User Guide Remote Access Portal (RAP) Installation and User Guide W:\data02\Helpdesk\Procedures\RAP\RAP Installation Guide 2015.doc Page 1 of 12 1. Introduction 3 2. Support 3 3. Technical Requirements 4 4. First

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

How to Install the Cisco AnyConnect VPN Client. Installing Cisco AnyConnect VPN Client on Windows with the Chrome Browser (Recommended)

How to Install the Cisco AnyConnect VPN Client. Installing Cisco AnyConnect VPN Client on Windows with the Chrome Browser (Recommended) How to Install the Cisco AnyConnect VPN Client Instructions for Windows (Chrome Browser - Recommended) Instructions for Windows (Internet Explorer with Java) Instructions for Mac OS (Chrome Browser) Installing

More information

Accessing the Media General SSL VPN

Accessing the Media General SSL VPN Launching Applications and Mapping Drives Remote Desktop Outlook Launching Web Applications Full Access VPN Note: To access the Media General VPN, anti-virus software must be installed and running on your

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

Remote Access for LAPD Users Using Aventail SSL VPN

Remote Access for LAPD Users Using Aventail SSL VPN Remote Access for LAPD Users Using Aventail SSL VPN About Aventail SSL VPN This document describes how to access the LAPD network remotely, using a technology called SSL (Secure Socket Layer) VPN (Virtual

More information

Verizon Remote Access User Guide

Verizon Remote Access User Guide Version 17.12 Last Updated: August 2012 2012 Verizon. All Rights Reserved. The Verizon names and logos and all other names, logos, and slogans identifying Verizon s products and services are trademarks

More information

Installing the Cisco AnyConnect YSU VPN Client Mac OS X 10.6 or later

Installing the Cisco AnyConnect YSU VPN Client Mac OS X 10.6 or later Installing the Cisco AnyConnect YSU VPN Client Mac OS X 10.6 or later Required Items: Mac OS X 10.6 or later, Intel Mac, YSU directory account, Mac OS X account with administrator privileges This guide

More information

XEN Web Portal Instructions

XEN Web Portal Instructions XEN Web Portal Instructions Hi Everyone! Please use this document for help on accessing the new BearCom Xen Web Portal This document contains instructions for users of Internet Explorer, Firefox, Chrome

More information

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB Last Updated: February 18, 2012. Med Access Support Alberta Netcare Portal Support Alberta Health Services

More information

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac?

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? Enterprise Computing & Service Management How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? In order to connect remotely to a PC computer from your Mac, we recommend

More information

VPN AND CITRIX INSTALLATION GUIDE

VPN AND CITRIX INSTALLATION GUIDE Information Technology VPN AND CITRIX INSTALLATION GUIDE Overview of the CISCO SSL VPN Portal TMCC's Cisco SSL Virtual Private Network (VPN) portal was designed to give TMCC employees secure access to

More information

Lync Online Deployment Guide. Version 1.0

Lync Online Deployment Guide. Version 1.0 Date 28/07/2014 Table of Contents 1. Provisioning Lync Online... 1 1.1 Operating System Requirements... 1 1.2 Browser Requirements Administrative Centre... 1 2. Obtaining your login Credentials & Logging

More information

How to connect to the University of Exeter VPN service

How to connect to the University of Exeter VPN service How to connect to the University of Exeter VPN service *****Important Part of the process of using the VPN service involves the automatic download and installation of Juniper Network Connect software,

More information

Downloading, Installing, and Updating Sophos Anti-Virus

Downloading, Installing, and Updating Sophos Anti-Virus Downloading, Installing, and Updating Sophos Anti-Virus Part 1: Downloading Sophos Anti-Virus 1) Open your Internet browser and go to www.bol.ucla.edu. *Only use Chrome or Firefox to download this installation.

More information

This document also includes steps on how to login into HUDMobile with a grid card and launch published applications.

This document also includes steps on how to login into HUDMobile with a grid card and launch published applications. Office of the Chief Information Officer Information Technology Division COMPUTER SELF-HELP DESK - TRAINING TIPS AND TRICKS HUDMOBILE ON HOME MACS This document is a step-by-step instruction to check or

More information

Remote Desktop Instructions for the Remote PC Running Windows Vista

Remote Desktop Instructions for the Remote PC Running Windows Vista USC Marshall School of Business Academic Information Services Remote Desktop Instructions for the Remote PC Running Windows Vista Remote Desktop allows you to access the files and programs on a computer

More information

Remote Access: Internet Explorer

Remote Access: Internet Explorer Introduction: Welcome to the MSVU Remote Access service. The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote

More information