Build. an Amazon-like experience for Cloud Services. Key Challenges. you click it. you see it. you got it. October

Transcription

1 Build an Amazon-like experience for Cloud Services you see it you click it you got it Interworks Cloud Platform is a Cloud Services Delivery and Brokerage Platform that allows Service Providers who want to deliver cloud services to their customers and resellers to develop end-to-end automation in the delivery and management of Cloud Services. Interworks Cloud Platform enables you to deliver an out-of-the box fully customizable Amazon-like marketplace experience of Cloud Services to your customers. Key Challenges Delivering a Cloud Services Marketplace for your customers to find, buy and manage Cloud Services requires big upfront investment and effort measured in months or years The Billing complexity of cloud services like upgrades, downgrades, addons, renewals, and cancellations result in erroneus bills and frustrated customers Delivering IT as a service without automation results in extensive customer support followed by complaints and unsatisfied customers Resellers waste time to manually order, bill and provision cloud services failing to increase sales and keep their customers satisfied October

2 Create your own Cloud Services marketplace With Interworks Cloud Platform Service Providers can give their end - customers and resellers the ability to sign in a single environment and try or buy comprehensively presented services. Customers can enjoy an Amazon Like Storefront experience as Interworks cloud Platform Storefront functionality delivers the full customer life cycle of finding, buying and managing Cloud Services. The front-end environment can be easily deployed and re-branded to reflect Service Providers guidelines. Enable Customer Self Service Interworks Cloud Platform enables Workspaces, a unique environment within the service provider s marketplace where end-customers are able to manage everything concerning the service they have bought. From creating users for the mailbox plans they have bought, to creating or monitoring Virtual Machines. The Workspace environment eliminates the need for the end-customer administrator to sign in to different software or online environments to manage Cloud Services. October

3 Automate Subscription Management & Billing Interworks Cloud Platform features a robust billing machine that, not only covers every business scenario for the most demanding service providers but, also enables end-customers manage everything concerning their invoicing, subscriptions and payments, since it is directly connected with the service provider s marketplace. Subscriptions are handled, renewed, monitored, invoiced or suspended automatically without the fear of missing out payments or missing out services. Integration with an also robust invoicing and notification system and enabling a flexible and easy-to-use products and services listing covers the full cycle of work regarding subscriptions and finances. Interworks Cloud Platform supports the various taxation systems regardless of the location of every service provider and multi-currency support. Manage your Sales Channels Interworks Cloud Platform allows service providers to create and scale their channel partner networks by providing them with the ability to buy cloud services for their clients through the marketplace and manage these services online, through the same environment. Service Providers can also keep track of their clients billing status and subscriptions, as well as invoices status, enjoy preferred pricing of services according to the status of each reseller. Advanced reseller management includes the creation of a branded storefront for each of the resellers, thus expanding customer reach for the service provider and adding more value on the partnership with the reseller. Deliver Cloud Applications (SaaS) Interworks Cloud Platform is set to automate the provisioning of every cloud service provider s apps. To create the automated delivery of a service ordered by the end customer or reseller in the marketplace, Interworks has developed a line of service managers to accommodate enterprise class applications. The provisioning of applications, together with the business integration offered by Interworks Cloud Platform, ensures that Service Providers end customers can log in the marketplace, order your services, have them automatically provisioned and billed, and in the same environment they can manage them as per their preferences and needs. With the same business integration, Interworks Cloud Platform enables end-customers and resellers upgrade their service plans, manage subscriptions and users. October

4 Deliver Cloud Infrastructure (IaaS) With it s ground breaking features, Interworks Cloud Platform allows Service Providers to deliver enterprise class Infrastructure, thus offering public and private clouds in the most scalable manner. With virtualization technologies that have been further developed by Interworks and with the business integration provided, Interworks Cloud Platform way of IaaS offerings ensures revenue making and content customers. The platform enables the delivery of virtual machines and virtual pools of resources that are, not only flexible in being provisioned, but also flexible into being managed by end-customers or resellers, within a single sign on environment. Deliver Cloud Desktops (DaaS) Interworks Cloud Platform gives service providers the ability to release and market enterprise class cloud desktops per their configuration and bundle them with groups of apps that will prove attractive to their customers. Through the integration with Citix Cloud Portal Service Manager, offering Xen Desktops and associated applications has become amazingly easy. XenDesktop XenApp Anything as a Service (XaaS) Do you wish to offer any cloud applications and services to your customers or resellers, other from the ones you find listed above? You can offer practically anything through the Interworks Storefront even if you manage the provisioning of the service, manually. Your end customers and resellers will still be able to utilize the benefits of the platform and place orders or tickets for this service, and you, the service provider, will include these services in your unified billing module of the Interworks Cloud Platform. The same applies for brick and mortar products. October

5 Architecture Interworks Cloud Platform is built on.net framework using MS SQL Server for data storage. Platform s APIs are exposed through SOAP Web Services, therefore, APIs can be used by a variety of software platforms and can be called from every programming language that supports SOAP web-service protocol. This approach ensures that service providers and system integrators have the option to integrate with any other solution or service regardless of the underlined technology. Easy to integrate Cloud Platform can be easily integrated with third-party systems (e.g. billing systems, system management applications), due to a SOAP Web Services based API. For services onboarding, the Service Management API can be used. Cloud Platform API. Using our API, data can be exported to or imported from Cloud Platform and other third-party applications. The core implementation is based on primitive data types and pure XML documents. Data exchange through SFTP. Cloud Platform produces CDR files with customer charges that can be uploaded in an SFTP for consumption of a third party billing system. The platform s invoicing engine applies your pricing rules to customer subscriptions and generates the CDRs. October

6 Service Management API. Many popular applications from global ISV s have already been integrated with Interworks Cloud Platform but if there is a need to extend the supported applications portfolio, Service Management API comes into play. The Cloud Platform Service Management API gives service providers and third-party independent software vendors (ISVs) the ability to rapidly onboard new services into Interworks Cloud Platform. The API has the ability to integrate applications that are physically hosted at the service provider, hosted at a 3rd party provider, or hosted in the cloud. Advanced functionalities Storefront Services Catalogue Self Service - Ordering Workspace - Service Management Order & Landing Pages Billing & Subscription Management Products, Service Plans & Add-ons Subscription Management Automated Communications Finances & Payment Gateways Taxation Management Metered Billing Customer Management Account Management Offers and Orders Management Invoice Templates and Communication Templates Resellers Reseller Management Reseller Control Panel Reseller Rebranded Storefront Support and Marketing Campaigns, Leads and Promotions Case Management & Support Portal October

7 About Interworks Interworks operates on the field of cloud management by developing the solution Interworks Cloud Platform, for the complete management and provisioning of cloud services by providers. This platform has placed Interworks as one of the pioneers in cloud business, setting the company s global presence. Interworks, as well as its subsidiaries, is privately held and holds the vision of its three founders: to set the foundations and the trends in the market segment of cloud computing with its solutions and to provide its customers and partners with top-class enterprise services. Interworks is already being installed and operates in many companies worldwide while it is widely accepted as the only platform which is eligible for Service Providers needs. It is listed as Gartner Cool Vendor 2013, and highly recommended by IDC as a Cloud Enabling Platform for Service Providers Resources Check more on Interworks Cloud Platform, read customer testimonials, watch videos, learn from webinars on interworkscloud.com October