LuxCloud uses Tata Communications Managed Services to build its cloud services platform for the Asia Pacific market

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1 LuxCloud uses Managed Services to build its cloud services platform for the Asia Pacific market

2 LuxCloud uses Managed Services to build its cloud services platform for the Asia Pacific market Founded in 2010, LuxCloud is a leading global, channel-centric marketplace for cloud services. It enables smooth transition for small and mediumbusinesses to the cloud. Headquartered in Luxembourg, its versatile technology presents business-ready solutions for its sales and software partners. The challenge A leader in the cloud services, LuxCloud s data centres (DC) in Luxembourg offer a flexible and scalable platform to deliver Software-as-a-Service (SaaS) to customers. It offers hosting services for Linux and Windows, online back-up, Microsoft Exchange 2013 and SharePoint environment, to name a few. In addition, if offers region-specific applications on the cloud, for example, ERP and payroll. LuxCloud wanted to create a strong presence in Singapore, one of the top three cloud markets in the world, and extend its reach and grow its business in Asia Pacific. It needed a robust, reliable data centre in Singapore. We realized that investing in high-end IT infrastructure to set-up our own data centre would require considerable capital investment, resources, and increase our time-to-market, surmises Marco Houwen, CEO, LuxCloud. That is why we decided to go with a managed colocation and hosted services for back-up, storage, and networking. The solution LuxCloud evaluated several service providers for colocation, managed services, and a public cloud along with a reliable, global network infrastructure, to host mission critical applications. It looked at (Telstra Global, Verizon, BT and Singtel) and its search ended at state-of-art data centre in Singapore, TCX. The Infocomm Development Authority (IDA), Singapore compliant, purpose-built data centre is engineered to meet Tier III standards, and stringent service level agreement (SLAs). Challenges Need for a robust, reliable data centre Considerable capital investment, a risk in a new market Time-to-market critical to capitalise on business opportunity Benefits A complete solution to run a cloud marketplace Proactive management adds efficiency Faster time-to-market enhances business impact Initially, we placed an order for 5TB of storage, and as our business grew, we upgraded to 12 TB within three months. We also realised significant volume pricing benefits. Tata Communications was flexible with their offering. They added non-standard components based on our requirements such managed firewall and load balancer for our collocation rack. Nuno Vaz, CTO, LuxCloud 2

3 Based on LuxCloud requirements, created a flexible, hybrid solution that allows it to test the market and grow its infrastructure as its business increases in the region. After considering the flexibility offered and the array of services available, LuxCloud partnered with to launch its SaaS platform for customers in Asia Pacific. LuxCloud initially opted for managed cloud infrastructure services, low latency network services, and 24x7 proactive monitoring and management. provides vital building blocks for our infrastructure such as the network connectivity with the lowest latency, dedicated managed services for back-up and storage, colocation and proactive management. More importantly, the solution was designed keeping our unique requirements in mind, says Harry Singh, MD Asia Pacific, LuxCloud. The flexible, pay-as-you-grow model allows LuxCloud to purchase only the required capacity, be it servers, storage or network access. delivers seamless scalability, resources and services as their business evolves. Initially, we placed an order for 5TB of storage, and as our business grew, we upgraded to 12 TB within three months. We also realised significant volume pricing benefits, states Nuno Vaz, CTO LuxCloud. was flexible with their offering. They added non-standard components based on our requirements such as managed firewall and load balancer for our colocation rack, he adds. The result LuxCloud is seeing rapid expansion and growth in Asia Pacific. colocation, managed services and network allows it to offer resilient, scalable SaaS solutions to its customers. Harry Singh, MD Asia Pacific says, creates the perfect backbone for us. We trust to provide us with a robust, reliable, resilient, and scalable network with a global reach that allows our customers to depend on us as their preferred partner for cloud-based mission critical applications. A complete solution to run a cloud marketplace LuxCloud s channel-centric marketplace runs critical applications with high transactions loads in real time. Towards this, LuxCloud ensures that it meets stringent SLAs in the Asia Pacific region because of. High availability because of the Managed Services such as load balancing and it low latency network ensures our customers enjoy uninterrupted, reliable cloud services consistently, says Nuno Vaz, CTO, LuxCloud. The Services created an end-to-end public cloud with a combination of Managed Services. The public cloud was initially set up with 14 dedicated Dell Servers and two Cisco Switches that adhere to global standards for critical applications and data, as a part of Tata Communications Managed Colocation Services The Managed Hosting Services includes two Managed Firewalls that ensure a highly secure environment with 24X7 monitoring for any threats and intrusion detection The Managed Load Balancers ensure high availability for high traffic/transactions on the public cloud Managed Storage Services ensures business continuity with proactive monitoring of storage to ensure data availability, back up and disaster recovery The Network Services include 10Mbps MPLS access burstable to 100Mbps to meet peak demand Remote Hand Services allow LuxCloud to get in-person support, if required Professional Services Managed Services 3

4 Services Managed Colocation Services Colocation Platinum Managed Hosting Services for Load Balancers Managed Storage Services Proactive management adds efficiency The Global Services Management Centre (GSMC) is the single point of contact for all monitoring and management issues ranging from delivery, support, cloud, security etc. Therefore, all the teams within work together to resolve issues quickly and efficiently. Says Harry Singh, MD Asia Pacific, LuxCloud, GSMC facilitates uniform communication on all services, which means we don t need to call different vendors for different issues. This saves us time and effort. Also, Tata Communications offers us extremely low latency, which makes it possible for us to administer our servers remotely from Luxembourg. Faster time-to-market enhances business impact LuxCloud believes the smooth engagement and delivery of its data centre in Singapore is primarily due to proactive approach. This engagement saves IT resources and hastened time to market. The consultative support, dedicated service managers and hand-holding on future plans has built considerable comfort, making our preferred partner for future growth in Singapore, says Harry Singh, MD Asia Pacific, LuxCloud. Managed Security Services Managed Hosting Services for Firewalls Managed Network Services 10Mbps Dedicated Internet Access with burstability up to 100Mbps The consultative support, dedicated service managers and hand-holding on future plans has built considerable comfort, making Tata Communications our preferred partner for future growth in Singapore. Harry Singh, MD Asia Pacific, LuxCloud The plan With the current engagement on track on every aspect from delivery to meeting SLAs and support, LuxCloud is in discussion with to outsource other services. It also plans to enter other Asian countries, especially in India, and later in Europe and the United States. hopes to be LuxCloud s partner of choice as the company expands globally. Professional Services Managed Services 4

5 India Limited Plots C21 and C36 Block G, Bandra Kurla Complex Bandra (East) Mumbai Singapore International Pte. Ltd. Exchange 35 Tai Seng Street, #06-01 Singapore Registration Number: G Hong Kong (Hong Kong) Limited 2402 Bank of America Tower 12 Harcourt Road Central United Kingdom (UK) Limited 1st Floor, 20 Old Bailey London EC4M 7 AN Registered in England and Wales Registered number Germany Deutschland GmbH Bettinastraße Frankfurt Deutschland GmbH Domicile: Frankfurt am Main Registry Court: AG Frankfurt am Main Commercial Register number: HRB Bettinastr. 30, Frankfurt am Main France (France) SAS 131 Avenue Charles de Gaulle Neuilly sur Seine France Canada (Canada) Limited 1555 Rue Carrie-Derick Montreal, Quebec H3C 6W2 United States (America) Inc Dulles Corner Boulevard, Suite 700 Herndon, VA For more information about, visit About is a leading global provider of a new world of communications. With a leadership position in emerging markets, leverages its advanced solutions capabilities and domain expertise across its global and pan-india network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to more than 200 countries and territories across 400 PoPs, and nearly 1 million square feet of data center and colocation space worldwide. depth and breadth of reach in emerging markets includes leadership in Indian enterprise data services, leadership in global international voice, and strategic investments in operators in South Africa (Neotel), Sri Lanka ( Lanka Limited) and Nepal (United Telecom Limited). Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange. (NYSE: TCL) All Rights Reserved. TATA COMMUNICATIONS and TATA are trademarks of Tata Sons Limited in certain countries.