Enterprise. Application Performance Optimization Services Boosting your application performance by optimizing network resources

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1 Enterprise Application Performance Optimization Services Boosting your application performance by optimizing network resources

2 Optimization Services (APO) Deploying and maintaining applications and communications over wide area networks creates unique challenges, especially in a global environment. Poor performance can cause application downtime and lost productivity. Critical applications such as voice and transaction processing can fail in poorly managed environments, putting business and data at risk. Application Performance Optimization Service from Tata Communications gives you the ability to globally optimize and protect network and application performance even in the most complex WAN environments. This cost-effective suite of services gives you the tools to ensure unprecedented performance when connecting, communicating and collaborating across the world. The comprehensive suite of products in Application Performance Optimization Service allow customers to evaluate the performance of an entire network, monitor network and application workload in real time, prioritize application and network traffic, and accelerate application and network response from end-to-end. This proactive and comprehensive approach to optimizing performance saves time, money and valuable resources. Application Performance Optimization Service includes Performance Evaluation Performance Insight Performance Prioritization Performance Acceleration Managed Performance Service Turnkey solution, including design, installation, analysis, optimization and management of network performance. Flexible engagements, ranging from specific, one-time application solutions to long-term network-wide management. Development of acceleration, compression and traffic prioritization strategies that fit your business priorities. Comprehensive reporting for effective longterm network planning and on-going performance control. Real-time application and network monitoring, reporting and alarms. Proposal and implementation of applicationlevel service level agreements (SLAs) across MPLS networks. Enhanced end-user productivity and application availability. Maximized efficiency of the network and better alignment with business priorities. Improved data resilience through applicationlevel performance optimization and real-time monitoring. Reduced network TCO through better efficiency, less downtime and reduced troubleshooting.

3 Optimization Services Options Whether your company needs an initial network performance evaluation or is seeking a completely managed solution, Application Performance Optimization Services from Tata Communications has the experience, expertise, and objective knowledge to deliver the best performance for your individual business environment. Choose from any of our services, or a completely managed solution to increase your productivity and network reliability. Contact a Tata Communications representative today. Performance Evaluation Performance Evaluation is a non-intrusive, exhaustive, and accurate assessment of your network and business application performance. The service gives you an end-to-end evaluation of your network, including potential risks that may adversely affect application operations. As a part of its complete audit, Performance Evaluation proposes specific network management options, and it can test and validate technologies for optimizing and improving performance. This is a crucial step in not only guaranteeing the best possible environment for current business applications but also an essential component in planning for future application or capacity deployment. Measurement of application performance and recommended improvements. Real-time testing of WAN performance, and its impact on applications. Capacity planning and performance risk assessment. Meet or exceed SLAs by quickly diagnosing or avoiding performance problems. Maintain or reduce CAPEX by right-sizing and optimizing all available network resources. Ensure effective capacity planning based on accurate network assessments. Performance Insight Performance Insight gives you the most granular view possible of your network environment and the applications it carries. By monitoring network layers 3-7, it identifies and tracks applications across the network, including usage level and performance. Alarms and alerts signal when applications approach bandwidth limitations. Administrators can analyze application connections across the entire WAN, including remote connections, to track and optimize performance on any segment. In addition, since Performance Insight monitors applications over the entire network end-to-end it is an effective tool for remotely managing geographically dispersed sites. With Performance Insight you have the tightest possible view of your critical application performance Near real-time application identification and performance measurement. Network and application usage tracking. Alarms and alerts when usage or performance thresholds are crossed. Accurate assessment of required bandwidth necessary to meet SLAs. Customizable reports that provide executive or administrator-level data. Meet or exceed SLAs by quickly diagnosing or avoiding performance problems. Maintain or reduce CAPEX by right-sizing and optimizing all available network resources. Ensure effective capacity planning based on accurate network assessments.

4 Optimization Services Options (contd.) Performance Priotization Performance Prioritization optimizes networks and applications by effectively allocating and managing bandwidth to ensure business critical applications are available and reliable 24X7. It determines the best WAN link per application, and per session, dynamically adjusting to network traffic. Because Performance Prioritization proactively manages QoS of vital applications, you spend less time managing network bandwidth and availability. Advanced QoS bandwidth management and allocation based on target SLA per application and application sensitivity to network performance. Monitoring of network congestion status and traffic demand. Dynamic tracking and allocation of bandwidth per application and session, based on available WAN bandwidth. Load balancing of applications on dual WAN links, selecting the best link. Improve end-user experience and SLAs with optimum performance of critical applications. Eliminate over-provisioning and manage CAPEX with effective allocation of network resources. Realize business objectives with effective and strategic utilization of resources Performance Acceleration Performance Acceleration improves critical application performance through a number of proven WAN acceleration technologies. Application performance is only as good as the slowest network link but Performance Acceleration optimizes connections to the most geographically remote locations, delivering the best possible performance over existing connections. Voice, video conferencing, database and transaction processing all rely on a high level of network response time. Many of these applications can time-out or fail over slow WAN links, but Performance Acceleration can keep remote locations connected and productive and improve the performance of any link on the network. TCP acceleration, packet compression, and application and protocol-specific techniques are used to deliver data and applications as efficiently as possible, preserving application integrity. These same acceleration techniques enable companies to centralize more applications without sacrificing performance, and can reduce overall WAN bandwidth demands. TCP protocol acceleration. Application acceleration under CIFS, MAPI 2000/2003, HTTP, and SSL. Compression of TCP and UDP traffic flows. Improve application responsiveness over WAN and/or local network segments. Reduce TCO by eliminating unnecessary bandwidth upgrades and centralizing more applications. Improve application reliability and productivity with enhanced responsiveness.

5 Optimization Services Options (contd.) Managed Performance Services Managed Performance Services is a fully-managed solution from Tata Communications for optimizing your network and application performance. With Managed Performance Services, we assess your entire network and application environment, make specific performance recommendations, design vendor-neutral solutions according to your business requirements, and deploy and manage the final solution. Leveraging our extensive expertise and experience in WAN and application deployment and management, you can save considerable time and expense by reducing your need for in-house expertise or testing and integration of components and applications. Because Managed Performance Services is a business-oriented consultancy, we begin all our assessments with your business objectives as the key drivers in any network optimization and management solution. Full evaluation, recommendations, design, and deployment. Definition of business Service Level Objectives, per application. Development of SLAs, including installation, proactive fault resolution, and case-by-case applications. Assessment of application traffic and current performance. Integration and deployment of optimization technologies. Establishment of thresholds and alarms for critical applications. 24X7 customer helpdesk. Decrease the need for in-house skills and staff with a fully-managed solution. Leverage a vendor-neutral approach to application performance from an industry leader in WAN technology to ensure the best solution. Reduce CAPEX by outsourcing your WAN and applications optimization solution.

6 Why Use Tata Communications for Application Performance Optimization? With the most sophisticated MPLS network in the world, Tata Communications understands firsthand the challenges of optimizing networks for the best possible application performance. We leverage our expertise and experience to provide our customers with the most effective tools and strategies for improving their networks,regardless of network platform or carrier. Tata Communications is a one-stop shop for best-of-breed solutions that we have tested and integrated to provide end-to-end visibility and optimization of network and application performance. For more information on, visit Tata Communications, a member of the $62.5 billion Tata Group, is a leading global provider of a new world of communications. The emerging markets communications leader leverages its advanced solutions capabilities and domain expertise across its global and pan-india network to deliver managed solutions to multi-national and Indian enterprises, service providers, and Indian consumers. Tata Communications range of services include transmission, IP, converged voice, mobility, managed network connectivity, hosting and storage, managed security, managed collaboration and business transformation for global enterprises and network, with connectivity to more than 200 countries across 300 POPs, and more than 1 million square feet of data center and colocation facilities. Tata Communications unique emerging market depth and breadth of reach includes a national fiber backbone network and access to network in over 60 cities and 125 POPs in India, strategic investments in South African converged services operator, Neotel, Sri Lanka and Nepal and, subject to fulfillment of conditions precedent, a 50% o w n e r s h i p i n C h i n a E n t e r p r i s e Communications (CEC) providing full country VPN coverage in China. Servicing customers from its offices in over 80 cities in 40 countries, India, the Company was named Best W h o l e s a l e C a r r i e r a t t h e W o r l d Communications Awards in 2006, Best Pan- Asian Wholesale Provider at the 2006 and 2007 Capacity Magazine Global Wholesale Telecommunications Awards and was awarded Best Progress in Emerging Markets at the 2008 Mobile Communication Awards. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange (NYSE: TCL) Tata Communications Ltd. All Rights Reserved

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