Internet2 NET+ Update. Ilight Indiana GigaPOP RANDY BROGLE. Sr. Director, Network Services JUNE, 2013

Transcription

1 RANDY BROGLE Sr. Director, Network Services JUNE, 2013 Internet2 NET+ Update Ilight Indiana GigaPOP

2 INTERNET2 Accelerating research and education through community-developed technology

3 Today s Agenda v Progress with our NET+ cloud service providers v Cloud Proud : Introducing resources for Cloud adoption v SIP Program Overview Internet2

4 The Internet2 Community: An Unparalleled Human Network Nearly 400 member institutions 66,000+ community anchor institutions "Unhindered collaboration, absolutely no barriers. It s a community where ideas are shared and new technologies are built. Joe Freddoso, CEO, MCNC Core staff International partners Initiatives, working groups, special interest groups Internet2 brings together thought leaders from member organizations and the broader research and education community Our community advances the frontiers of network-enabled applications Our community enables new, transformational solutions for research and education [ 4 ] June 28, Internet2

5 Services Above the Network Services at scale leveraging the advanced network, identity management infrastructure, and market power of the R&E community Services delivered globally leveraging Internet2 R&E partnerships around the globe Service model transformation tailored for R&E, fundamentally changing the way higher education and industry do business in the cloud A community partnership that s grown from 2 services and 13 campuses to 38 services and 333 campuses! [ 5 ] June 28, Internet2

6 Internet NET+ cloud service lifecycle Leveraging Cloud requires much more than just technology CHANGE MANAGEMENT COMMUNITY INTEGRATION? Inquiry NEW! TEMPLATES SIP Program SKILLS POSITION DESCRIPTIONS BEST PRACTICES REPOSITORIES TRAINING: RISK CONTRACTS Sunset NEW! [ 6 ] June 28, Internet2

7 [ 7 ] June 28, Internet2

8 Internet2 Cloud Proud Change Management and transition framework to help accelerate adoption of cloud services in a best practices model. Training modules tailored to different areas of a campus, including: - Overview - Procurement - Legal - IT Integration Network - IT Integration Identity - Security & Privacy Review Internet2

9 What are the components of Cloud Proud? CULTURAL CHANGE: Recognize that moving to the Cloud is NOT just buying new technology. PARTICIPATION: Every member of your campus community will be involved. So GET them involved. CHANGE MANAGEMENT: Planned COMMUNITY: Coordination INTEGRATION: Identity & System TEMPLATES: Per Service POSITION DESCRIPTION: Shared SKILLS: New Jobs and Careers BEST PRACTICES: Shared REPOSITORIES: Documentation Internet2 TRAINING: Risk Contracts

10 Box Area: Infrastructure, Platform, and System Security as a Service Solution: Storage and collaboration service Provider: Box Sponsor: University of California, Berkeley Status 40+ universities Network peering being upgraded to 10G First phase of accessibility development complete New pricing tiers for smaller schools Next Steps Updated agreement & regional / global partner Internet2

11 eduroam Area: Trusted Identity in Education: Identity and Access Management Solution: International Internet access for participating institutions Provider: Internet2 and Anyroam Sponsor: University of Tennessee Knoxville Status Open Internet2 members and other nonmember organizations NSF Grant requirements being fulfilled by Anyroam Participation and nonmember pricing complete Next Steps Finalizing Customer Agreement for full availability by Summer Internet2

12 E-Content Area: Content Services: etext, Research, and Academic Content Solution: Pilot series to evaluate technology and business models as textbooks evolve from paper to electronic form Provider: Several Status Fall 2012: 27 institutions Spring 2013: 18 institutions Fall 2013: kick-off meetings, legal Next Steps Exploring options for moving from pilot to Net+ services Internet2

13 Dell Cloud On-Demand Area: Infrastructure Platform and System Security as a Service Solution: Multi-tenant Infrastructure-as-a- Service (IaaS) hosted in secured Dell datacenters Provider: Dell Sponsor: Indiana Univeristy Status Participation is Closed InCommon participation required Higher education only is pending Internet2

14 Amazon Web Services Area: Infrastructure, Platform, and System Security as a Service Solution: Amazon Web Services Provider: DLT Solutions and Amazon Web Services Sponsor: University of Virginia Status Aggregation and volume discounts User friendly self-service portal to provision services InCommon integration Network peering Pilot program to reduce data transfer costs Next Steps Finalize business model and legal agreements Internet2

15 IU Compute-Cluster-on-Demand Area: Infrastructure Platform and System Security as a Service Solution: HPC computing time by leveraging IU's access supercomputing cloud resources. Provider: Penguin Computing and IU Sponsor: Indiana University Status Participation is being determined InCommon participation required Not only for Higher Education - K20, as well as U.S. FFRDCs Internet2

16 Internet2 NET+ Information Visit us at: OR Send an to: Internet2

17 INTERNET2 NET+ SIP PROGRAM Hosted PBX by Aastra SIP Trunking by Level 3

18 NET+ SIP Program Overview NET+ SIP Program includes: Clearspan Hosted PBX from Aastra SIP Trunking from Level 3 Simplified procurement via Internet2 Key benefits: Reduced complexity Lower risk of obsolescence Lower TCO Community-developed and vetted services Dynamically available via Internet2 Network Leverages Community Scale service design, contracting, pricing [ 18 ] June 28, Internet2

19 NET+ SIP Program Benefits Simplified procurement process Lower costs by leveraging Community scale, for example: Average $7-8 per seat - fees drop as volume grows Accelerate Unified Communications (UC) adoption Texas A&M ITEC (Internet2 Technology Evaluation Center) Community-focused SIP development sandbox SIP Steering Committee Community input and guidance

20 Contractual and Billing Relationship Aastra Hosted PBX Level 3 SIP Trunking Master Business Agreements NET+ Enterprise Customer Agreement NET+ SIP Service Schedules (Hosted PBX and/or SIP Trunking) Community Schools, Regionals End User (Students, Faculty, Staff)

21 Operational Relationship Aastra Hosted PBX Billing (to Internet2) Billing (to Internet2) Level 3 SIP Trunking Hosted PBX Quote Order ImplementaEon Support Contract Billing (to Community) EscalaEon SIP Trunking Quote Order ImplementaEon Support Community Schools, Regionals End User (Students, Faculty, Staff)

22 NET+ SIP Program Deployment Cloud deployment completed January 2013 Hosted PBX and SIP Trunking Redundant nodes in New York and Houston Redundant access methods via R&E IP and Commodity IP The NET+ SIP Program is in Early Adopter Phase Shel Waggener Sr. Vice President, Internet2 [ 22 ] June 28, Internet2 Charlie McMahon VP of IT and CTO, Tulane University

23 NET+ SIP Program Progress Early Adopters Committed Pilot Texas A&M University Tulane University Iowa State University University of Maryland, Baltimore County California Alumni Association Drexel University Loyola University Maryland Millersville University Penn State Case Western Reserve University Columbia University Cal State Dominguez Hills University of Arkansas Lafayette College Wayne State University [ 23 ] June 28, Internet2

24 HOSTED PBX by Aastra

25 Hosted PBX via Clearspan from Aastra Clearspan is a carrier-grade, highly reliable, multi-tenant softswitch used by most carriers globally (BroadSoft) Extensive set of call features Complete suite of UC applications including clients, integrated mobility, web & video collaboration and more Clearspan Anywhere : make and receive calls from one number, on any device, anytime Integration with Microsoft (OCS/Lync) and IBM Sametime Selection of endpoints to fit any need/any budget, including those from Aastra and 3 rd parties [ 25 ] June 28, Internet2

26 Flexible licensing options " Basic User License - $5.20* Traditional PBX features " Premium User License - $5.70 All features in Basic + advanced phone features, desktop integration, etc. " Unified Messaging 0.25 per month " Unified Messaging Only (voic to existing PBX) - $1.65 " Call Center Standard - $5.41 " Call Center Premium - $14.78 " Other Options Communicator clients Call Center clients Receptionist Auto Attendant Microsoft Lync integration Meet-me conferencing Inbound Fax Telchemy G.729 *all prices are per user per month

27 Video Voice Conferencing Clearspan Communicator Presence Sharing IM Desktop phone control Integrates Clearspan features Audio and Video IM & Presence Federates with Google Talk Call logs Any device: MAC, PC, ios, Android

28 Clearspan Anywhere Incoming Call Rings All Phones Office Phone (469) Add Any Phone As An ANYWHERE Number Calls Can Be Moved Seamlessly Between Endpoints First Phone Answered Gets The Call

29 Call Center Standard or Premium license options Agent or Supervisor client options [ 29 ] June 28, Internet2

30 Integration with Microsoft Lync Remote Call Control via the Microsoft client Make/receive calls Hold/resume calls Transfer calls Presence status tracks on/off call status Supported for on-premise or hosted Lync [ 30 ] June 28, Internet2

31 Terminals Aastra SIP phones SoIphones: voice, video On campus mobility with SIP- DECT Aastra 6739i Mobile clients 3 rd party phones (SIP compliant) Fit any need, any budget Aastra 630d [ 31 ] June 28, Internet2

32 CPE: Typical Campus Architecture Campus WAN Options Primary LAN SBC Internet2 WAN Media Gateway Commercial Internet WAN PSTN Backup 911 Emergency Gateways (OPTIONAL) [ 32 ] June 28, Internet2

33 OpEasy Provisioning Pre-define user profiles, phone templates OpEasy administrators need only add user contact details + profile type One at a time, import or bulk provisioning mode Reporting Inventory reports user & devices Services reports CDR query [ 33 ] June 28, Internet2

34 Aastra Hosted PBX Pilot Program The program is designed to allow insetueons to test the features and ease of use of the Hosted PBX service Free 30- day trial program Up to 10 phones Easy setup! or call [ 34 ] June 28, Internet2

35 SIP TRUNKING by Level 3 Communications

36 What to Look for in a SIP Trunking Provider Expert Guidance from Yankee Group Footprint and quality of SIP Trunking service > Level 3 has 25% more coverage than any other carrier and is an AtlanEc ACM award winner for voice quality and value Local phone number and 911 connecevity > Level 3 local telephone coverage for 87% of the US populaeon and our 911 service covers 73% of the US populaeon Service built on an all IP network > Level 3 voice core is 100% SIP, open standard allows for rapid growth and adopeon of new services Quality portal for self service > The Level 3 portal provides visibility, simplified service management, secure billing, and robust reporeng Experience in the market > Over 12 years of experience providing VoIP services, more than any other provider A carrier with a deep bench of SIP experese > First InternaEonally deployed soiswitch and over 125 patents related to VoIP [ 36 ] June 28, Internet2

37 Level 3 Owns and Operates a Large Scale Voice Network Carries 9 billion minutes per month processing more than 80 million calls every day Provides voice services to 15 of the 20 top Telecommunications Carriers in the world Exceptional Reliability with geographic and/or same site failover, load balancing and resiliency failover protection is measured in seconds, not hours CLEC status and is actively supporting voice business in all 50 Full number portability, scaling to 10,000+ TNs per day [ 37 ] June 28, Internet2

38 911 Capabilities 911 Service is of critical importance to universities to avoid legal and regulatory compliance challenges. The Level 3 owned and operated network provides Enhanced 911 (E-911) services for end-user service locations with all SIP Trunking Universities can also retain control and responsibility for E911 without using Level 3 Level 3 has both Static and Nomadic 911 options available with all SIP Trunking deployments Network is directly connected to 5,540 Public Safety Answering Points, covering 73% of the US population [ 38 ] June 28, Internet2

39 Architecture Campus Network Internet2 Network Level 3 Voice Network PSAP RON Internet2 Level 3 SIP Network PSAP Campus IP Network Session Border Controller Aastra Clearspan Session Border Controller PSTN Internet [ 39 ] June 28, Internet2

40 SIP EARLY ADOPTERS Texas A&M University Tulane University University of Maryland Baltimore County Iowa State University

41 Telephone System PBX purchased in 1985, upgraded 1995, 2003 About 10,000 lines including 700 on Lync Multi-year procurement process two RFP s - contract signed in Feb 2013 Migrate to Hosted PBX and SIP Trunking Cutover by July 1 Estimate $600k per year savings [ 41 ] June 28, Internet2

42 End-of-life Rolm / Siemens PBX 10,000 digital phone lines and 1,200 analog lines 30+ year old Rolm year old Siemens Hicom based system Verizon ISDN-based Centrex (approximately 150 lines) Migrate to Hosted PBX and SIP Trunking Tie legacy PBX to the Aastra Hosted System - port all DIDs at once Migrate lines in- house over 4 6 years Will end with 3,000 4,000 IP phones and 1500 analog lines Analog lines will be centrally powered from current switching centers IP lines will be powered by POE and on UPS, but not generator [ 42 ] June 28, Internet2

43 Reason for Transition End of life TDM equipment old copper plant Feature Enhancements Easier remote site provisioning Fixed mobile convergence Fault tolerant data network Migrate to premise based Aastra PBX and Hosted Aastra Call Center Network convergence Blended services (premise and cloud) Cost - capital [ 43 ] June 28, Internet2

44 Reason for Transition PBXs end of life Cost reduction Feature Enhancement Fixed-Mobile Convergence Charlie McMahon, VP of IT and CTO, Tulane University: If our ($1M annual) expected savings are average for adopters, then we as a consortium reduce higher education costs by at least $100M annually if we re successful. Migrate to Hosted PBX 150 lines completed May ,000 lines to go [ 44 ] June 28, Internet2

45 Resources Call or me General SIP information: inquiries to: Constellation Research shows the NET+ SIP Program has a lower TCO than comparable services. Download whitepaper : [ 45 ] June 28, Internet2

46 Internet2 [ 46 ] Unleashing new waves of global discovery, together. 46 6/28/13, 2012 Internet2 June 28, Internet2

47 Canvas Area: Software as a Service: Academic, Research, and Administrative Solution: Learning Management System Provider: Instructure Sponsor: University of Washington Status Service validation complete InCommon integration Discounted and waterfall pricing Custom end user terms of use Other status item Next Steps Open to Early Adopters in May Internet2

48 CrashPlan PROe Area: Infrastructure, Platform, and System Security as a Service Solution: Endpoint backup for faculty, staff, students Provider: Code 42 Software Sponsor: Multiple Universities Status Service validation underway InCommon integration Network connection to Internet2 in progress Legal agreement under review Universities testing and deploying service already Next Steps Finalize business model and contract to enable early adopter signups Internet2

49 DocuSign Area: Trusted Identity in Education: Identity and Access Management Solution: Electronic signature Provider: DocuSign Sponsor: Temple University Status Service validation will kick-off in May InCommon integration planned Network connection being assessed Integrations with other NET+ services planned Next Steps Develop customized business model Internet2

50 Fuze Area: Video, Voice, and Collaborations as a Service Solution: HD Videoconferencing Provider: FuzeBox Sponsor: Saint Louis University Status Service validation underway Open to additional participants InCommon integration planned Network connection under review Next Steps Develop custom pricing and business model Internet2

51 Office 365 Education Area: Software as a Service: Academic, Research, and Administrative Solution: Office desktop suite in the cloud and cloud productivity platform Provider: Microsoft Sponsor: Colorado State University and University of Florida Status Customized contract Additional no-cost support options InCommon testing being planned Online community of practice site will be established Next Steps Move to Early Adopter phase in next 2-3 months Internet2

52 Internet2 NET+ Splunk Area: Software as a Service: Academic, Research, and Administrative Solution: Machine data analysis Provider: Splunk Sponsor: Multiple Universities Status Service validation beginning in May Business model under development Waterfall pricing for the community Subscriptions billed through Internet2 Next Steps Finish business model discussion and contract review Internet2

53 Vidyo Area: Video, Voice, and Collaborations as a Service Solution: Personal telepresence Provider: Vidyo and ID Solutions Sponsor: Arizona State University Status Service validation finishing up Pricing and business model nearly finalized Accessibility testing InCommon development Network integration Next Steps Open to Early Adopters in May Internet2

54 Adobe Connect Area: Software as a Service: Academic, Research, and Administrative Solution: Web conferencing platform for web meetings, elearning, and webinars Provider: Adobe Sponsor: Case Western Status Functional Validation complete Security Assessment in progress Next Steps Finalize contract Internet2

55 Desire2Learn Capture Area: Software as a Service: Academic, Research, and Administrative Solution: Lecture capture and webcasting solution Provider: Desire2Learn Sponsor: Tulane University Status Functional validation complete Security assessment in progress Next Steps Early Availability targeted for Q3, Internet2

56 ICE Health Systems Area: Software as a Service: Academic, Research, and Administrative Solution: Dental system for higher education Provider: ICE Health Systems Sponsor: University of Michigan Status SV Participation closed Business Agreement in progress Security Assessment in progress Steering committees created for Clinical User Interface, Billing/ Financials, Education Next Steps General Availability as-is by Fall 2013 as feature enhancement work continues with input from Service Validation institutions Internet2

57 Merit Network, Inc. Area: Infrastructure Platform and Security as a Service Software as a Service: Academic, Research, and Administrative Solution: Hosted infrastructure and application services Provider: Merit Network, Inc. Status Open Internet2 member and InCommon participation required Higher education only Institutions testing many solutions before final implementation Next Steps Partnering effort with webinars Internet2

58 AT&T Synaptic Storage and Compute Area: Infrastructure Platform and System Security as a Service Solution: Cloud-based on-demand storage and compute services scaled for academic, and administrative needs Provider: AT&T and Florida Lambda Rail Sponsor: None Status Participation is Open Intrenet2 member not required - InCommon participation required Open to all qualified research and education institutions Internet2

59 CenturyLink Savvis Area: Infrastructure Platform and System Security as a Service Solution: Savvis Virtual Private Data Center Services and Savvis Management Console Provider: CenturyLink/Savvis Sponsor: Florida State University Status Participation is Open Continued evaluation of services and identification of use cases Internet2

60 DuraCloud Area: Infrastructure Platform and System Security as a Service Solution: Preservation and accessibility of irreplaceable documents, imagery, and videos Provider: DuraSpace Sponsor: University of Virginia Status Participation is Open Business agreement nearing completion Internet2

61 Fischer Ignite-Federation Service Area: Trusted Identity in Education: Identity and Access Management Solution: Hosted, virtual identity provider service that satisfies the IdP related requirements for joining the InCommon Federation Provider: Fischer Sponsor: None Status Participation is being determined No Internet2 Membership required, InCommon required Open to qualified high education and research institutions Internet2

62 Kaltura Area: Video, Voice, and Collaborations as a Service Solution: Open Source Online Video Platform Provider: Kaltura Sponsor: Open? Inquiry Status Participation is Full Membership/participation requirements still to be determined High Education only Internet2

63 NCSU/IBM VCL Area: Infrastructure Platform and System Security as a Service Solution: Open source Virtual Computing Lab services (cycles and management) for the Internet2 community Provider: NCSU and IBM Sponsor: George Mason University Status Participation is Open Service Validation kicked off in October Internet2

64 SeeVogh Area: Video, Voice, and Collaborations as a Service Solution: Simplified interface, high-end, video collaboration Provider: Evogh Sponsor: University of Maryland Baltimore County Status Participation is Open InCommon integration completed Business agreement nearly completed Internet2

65 SHI International Area: Infrastructure Platform and System Security as a Service Solution: Highly secure VMWare solutions, seamless bursting to cloud, delivered directly through the R&E Network Provider: SHI Sponsor: Pending Status Participation is Open Major enhancements is on-going Currently in proof-ofconcept evaluation with another university Business agreement nearly completed Internet2

66 SDG Area: Software as a Service: Academic, Research, and Administrative Solution: Track and monitor service provider contracts and performance metrics Provider: Solution Design Group Sponsor: University of Maryland Baltimore County Status Participation is Open Kick off in September Internet2

67 Tivli Area: Video, Voice, and Collaborations as a Service Solution: Provider of IPTV solutions to the College and University marketplace Provider: Tivli Sponsor: Yale University Status Participation is Open InCommon participation required Higher Education only Internet2

68 Windows Azure Area: Infrastructure Platform and System Security as a Service Solution: Large data initiatives, such as genomics, can save on bandwidth charges, shifting those resources toward direct research-related activities. Provider: Microsoft Sponsor: University of Washington Status Participation is Open Internet2 membership not required - InCommon participation required Open to all educational and research institutions Internet2