Optimize Usage with Dashboards

Transcription

1 Optimize Usage with Dashboards Requirements Optimize Design Operate Build and Test Deploy

2 Centrally Control Your KPIs with Management Dashboards Management dashboards in SAP Solution Manager Display the current status and major issues of your IT department Enable you to identify and correct negative trends Support you in taking informed decisions Provide a superior user experience through easy-to-use, intuitive user interfaces Target group: IT Managers Management dashboards in SAP Solution Manager reduce system administration efforts and improve operational productivity 2014 SAP AG. All rights reserved. 66

3 Different Dashboards for Different Objectives and Strategies 1. Step: Define your objective Execution Align IT strategies and organizational goals Make more informed decisions Control Measure efficiencies and inefficiencies Identify and correct negative trends Transparency Gain instant visibility of all solutions Visually present performance measures 2014 SAP AG. All rights reserved. 67

4 Different Dashboards for Different Objectives and Strategies 2. Step: Define your dashboard strategy Strategic Dashboard Link KPIs to explicitly defined goals Connect IT measurements to business strategy Example: Improve IT efficiency by 20% by the next 12 months Governance Dashboard Perform trend analyses and make tactical decisions Ensure avoidance of alerts for next month Example: Display % of SLAs failed per period Operational Dashboard Obtain a snapshot of current KPI values Pro-actively correct errors by taking immediate action and decisions Use as access point to Control Centers offering links to detailed reports and tools Example: Display solution availability 2014 SAP AG. All rights reserved. 68

5 Example: Operational Dashboard Easy-to-use, intuitive user interfaces A state-of-the art interface provides access to customer-tailored information in near real-time 2014 SAP AG. All rights reserved. 69

7 SAP Solution Manager Mobile Apps

8 To Run Better Is to Run Mobile Mobilize your workforce with SAP Solution Manager 7.1 mobile apps SAP Solution Manager 7.1 Mobile Apps Give users a superior user experience through state-of-the-art user interfaces Deliver the data needed for successful application lifecycle management in a contextually relevant manner For the right people At the right time At the right location Enable end users to take immediate action based on the information SAP Solution Manager Mobile Apps and required infrastructure are included in SAP Enterprise Support 2014 SAP AG. All rights reserved. 72

9 Available SAP Solution Manager 7.1 Mobile Apps IT Incident Management Role: All employees Benefit: Increase productivity through a fast and accurate creation of incidents at the time and place they are identified Minimum required operating system: ios 6, Android 4.1 End-User Experience & System Monitoring Role: IT administrators Benefit: Minimize the initial response time for corrective measures, reduce the risk of a system outage, and increase end-user satisfaction Minimum required operating system: ios 5.0.1, Android 2.2 (depending on the device, a higher OS version may be required) 2014 SAP AG. All rights reserved. 73

10 Available SAP Solution Manager 7.1 Mobile Apps IT Change Approval Role: Change managers Benefit: Speed up your change approval and transportation workflow and accelerate innovation Minimum required operating system: ios 6, Android 4.1 SAP Job Schedule Monitor Role: Any member of the business process operations or technical operations team Benefit: Ensure a high level of business continuity through real-time information about critical jobs and job chains Minimum required operating system ios 5.0, Android phone and tablet SAP AG. All rights reserved. 74

11 Available SAP Solution Manager 7.1 Mobile Apps Business Process Analytics Role: Business process owners, managers (business), application or module owners (IT) Benefit: Identify improvement potential through intuitive graphical analysis of selected KPIs, and take immediate action Minimum required operating system: ios 5.0 SAP Solution Manager Management Dashboards Role: IT managers Benefit: Improve operational productivity and reduce total cost of ownership through control of self-defined KPIs Minimum required operating system: ios SAP AG. All rights reserved. 75

12 SAP s Control Center Approach

13 Control Centers Two value releases per year Two FTE control operations Right Course Innovation Control Center Operation Control Center Top Floor Shop Floor Standard Operating Procedures Build SAP Like a Factory Run SAP Like a Factory 2014 SAP AG. All rights reserved. 77

14 Innovation Control Center and Operation Control Center with premium access to Mission Control Center Innovation Control Center Build SAP like a factory Reduce implementation cost Reduce time to value Smoothen transition to operations Avoid unnecessary modifications Mission Control Center Enhanced Back Office Direct access to unmatched expertise from SAP and ecosystem Fast issue resolution SAP Solution Manager Operations Control Center Run SAP like a factory Improve business continuity Higher degree of automation Better business performance Reduce total cost of operations Customer SAP 2014 SAP AG. All rights reserved. 78

15 Innovation Control Center Blueprint Analyzer Technical Quality Manager Provides full-time support Manages functional gap process and quality gates Manages issues Provides the results of the Zero Modification Service, which Evaluates each SAP functional request that requires development Is the foundation for functional blueprint sign-off Q-Gate Analyzer Visualizes upcoming quality gates Integrates SAP Mission Control Center for expert support.. Issue Dashboard Displays the status of Integration Validator Provides the status of Integration collaboration on critical topics. Validation, which Includes Takes care of customer-specific Top issues integrations Customer messages at SAP. Ensures the solution is ready for go-live Manages the handover to the SAP Operations Control Center SAP AG. All rights reserved. 79

16 Manage Gaps with Blueprint Analyzer and Zero Modification Service Functional Gap Validation When: Before or at start of blueprinting phase Blueprint On-site Remote Output: Four possible outcomes Can be implemented/configured with SAP standard functionality Local business requirement to be developed as baseline configuration Gap within SAP standard; will be developed by SAP Custom-specific requirement Project Organization One Service Architect SAP MCC Engineers Validate requirements Report perceived gaps Check for critical gaps Create gap description Transfer to MCC Receive list of critical / perceived gaps Align with CoE and SAP Development if needed Validate functional gaps Receive outcome and validate results Report back outcome of functional gap validation 2014 SAP AG. All rights reserved. 80

17 Ensure Operational Readiness with Integration Validation Joint Governance via ICC IV Lead When: During the whole implementation phase Blueprint Realization Testing Cutover preparation and start of production Consolidated reporting and issue management Defined communication and escalation paths Delivery: Project-based Validation During the whole project by SAP support engineers within work streams Short iteration cycles during each work stream Systematic measurement of key performance indicators (KPIs) Integration Validator Example: Exception Management Workstream Lead (SAP) Trace and Code Analysis Enhance Exception Handling Instrument and Connect to SAP Solution Manager 2014 SAP AG. All rights reserved. 81

18 NUMBER OF CORRECTION TRANSPORTS REDUCED BY 50% 30% MAINTENANCE-EFFORT REDUCTION EFFICIENCY OF TRANSACTIONS IMPROVED BY 30% RUN BETTER

19 Operations Control Center Status of Core Business Processes Detect problems in the core business processes before the business is impacted Display serious exceptions immediately in the Exception Management Cockpit Status of Technical Components Ensure a high level of stability through central monitoring of all important IT landscape components End user experience monitoring Get transparency of the response times that business users are experiencing Alert Inbox Use a central point of control for your entire solution Keep monitoring efforts to a minimum with automated and alert-based monitoring, 24x7 Automatically react to alerts via guided procedures The Operations Control Center provides an easy-to-use, central tool set, and guides you through standardized administration processes 2014 SAP AG. All rights reserved. 84

20 SAP Solution Manager 7.1 supports SAP HANA

21 SAP HANA as Part of the Customer Solution Sybase Unwired Plattform SAP SRM SAP HANA HANA Studio SAP CRM Warehouse SAP EP Portal Support for SAP HANA and systems on SAP HANA includes, e.g. Integration into the monitoring and alerting infrastructure Root-cause analysis Knowledge transfer through guided procedures Continuous quality checks SAP Business Client SAP ERP BW on HANA SAP Solution Manager supports your entire solution (including SAP HANA and systems on SAP HANA) 2014 SAP AG. All rights reserved. 87

22 Upskill Your Staff on the Job While Operating SAP HANA Event (with description*) SAP Solution Manager Provides you with a unique knowledge base to operate your SAP HANA database Knowledge Articles (Notes, KBAs, Wiki) Guided Procedures Fully integrates SAP HANA into the complete monitoring and alerting infrastructure for administrators Inside SAP Solution Manager Expert Support Delivers relevant information derived from the interaction between your ICC and OCC, and SAP s MCC Guides you through the resolution process if issues occur Connects you to expert support if required 2014 SAP AG. All rights reserved. 88

23 Operations Control Fundamentals Training and Training on the Job while operating SAP HANA 1 1. Utilize established SAP Solution Manager functions Threshold value exceeded! 3 2. Knowledge Articles explain how to handle exceptions Notifications lead to Guided Procedures that document the individual steps Daily/weekly/monthly HANA Database Administration tasks Handling of HANA Database Alerts 4. and provide access to required activities 2014 SAP AG. All rights reserved. 89

24 Guided Procedures for Monitoring and Administration Activities Guided procedures for regular manual checks and administration tasks for BW, SLT, and SAP HANA Accessible from technical administration work center guided procedure browser Integration with task management in development 2014 SAP AG. All rights reserved. 90

25 End-to-End (E2E) Root Cause Analysis for SAP HANA E2E Change Analysis E2E Workload Analysis System, Host & Database Analysis E2E Exception Analysis E2E Trace Analysis 2014 SAP AG. All rights reserved. 91

26 Deployment Best Practice for SAP HANA Comprehensive suite of best practices on implementing and operating SAP HANA Fundamentals HANA Technology Data Marts, Data Warehouse & Big Data SAP Business Suite powered by SAP HANA SAP HANA Supportability and Operational Tools Architecture Sizing Technical Infrastructure Non-Productive System Landscape Data Provisioning User Experience Development Transition Migration versus Green Field Rapid Prototyping One-Step Migration In-Memory Optimized Functions Custom Code Optimization Data Model Optimization Data Volume Management Supportability Setup Operations RunSAP like a factory E2E Monitoring & Guided Procedures E2E Performance Expert Analysis SAP HANA Administration: Change Control Management SAP HANA Security Expert Guidance - Meet the expert sessions & Expert Guided Implementations SAP Enterprise Support Academy 2014 SAP AG. All rights reserved. 92

27 Knowledge Resources

28 Expert Guided Implementation SAP Solution Manager Roadmap Service Customer requirements The SAP Solution Manager Roadmap service is available within the SAP Enterprise Support and SAP Product Support for Large Enterprises offerings The service delivery is independent of your current SAP Solution Manager release Target Group Groups responsible for managing your business applications throughout the entire lifecycle (Plan, Build, Run) Expert-guided implementation is a new, optimized, short-term service to configure basic scenarios without longterm, in-house consulting Training, practical experience, remote consulting Empowering Web session, 1-2 h. An SAP expert provides a high-level overview of the processes supported by SAP Solution Manager Interview ~ 3 h. on the same day Participants will explain to the SAP expert how the individual processes are executed currently at your site. Recommendations during the interview The SAP expert will use the information gained during the interview to provide recommendations how to enhance the usage of SAP Solution Manager. The focus is on proposals that provide value and require little implementation efforts. Customer readiness At least some of the participants should know how implementation and change projects are executed, how basis support is done, how business process operations are organized at your site. A general overview of these processes is sufficient. Technical prerequisites The service will be delivered remotely via SAP connect. Participants require a PC with internet access and a telephone SAP AG. All rights reserved. 98

29 PROJECT COSTS REDUCED BY 40% The proposed and received application lifecycle management roadmap service via SAP MaxAttention has made us aware of nearly all possibilities leveraging SAP Solution Manager 7.1. As one example, the given report and it s roadmap allows us to start quickly with our solution documentation project. Thus, the usual project cost could be cut off by 40% in comparison to similar ones. Those kinds of support deliverables make the whole SAP engagement sustainable, as it lowers our total cost of operations. Thanks to SAP MaxAttention, we not only save costs, but also our projects run smoothly. Detlev Albrecht Basis Lead Siemens AG, Germany RUN BETTER SAP Customer Quote Program powered by SAP Active Global Support

30 SAP Enterprise Support Academy How to Get Ready for Successful End-to-End Solution Operations support.sap.com/esacademy The SAP Enterprise Support Academy provides specially tailored expert content which helps you get the most out of your SAP Solution Manager installation Expert-Guided Implementation QuickIQs Meet the Expert sessions Accelerated Innovation Enablement Guided Self Services Best Practices Technical set-up Process Strategy Process Implementation & Operation 2014 SAP AG. All rights reserved. 100

35 USD 10,000 SAVED IN TRAINING COSTS Collaborating with the SAP Enterprise Support Advisory, we had developed a proactive service engagement plan for the calendar year. We prioritized our two key application lifecycle management focus areas and built a bundled services roadmap to help us achieve our goals of implementing business process operations and data volume management. One significant roadmap element was the SAP Enterprise Support academy's expert guided-implementation session. By building a quarterly roadmap and utilizing these sessions, we saved upwards of USD 10,000 in potential training and outside costs." Dave Pekol Senior Manager IT, System Services ACH Food Co, United States RUN BETTER SAP Customer Quote Program powered by SAP Active Global Support

36 Further Information SAP Public Web Service Marketplace (SMP): support.sap.com/solutionmanager SAP Developer Network (SDN): sdn.sap.com/irj/sdn/alm Books SAP Solution Manager Expert Guided Implementations support.sap.com/esacademy => Delivery Format 2014 SAP AG. All rights reserved. 106

37 Thank You!