100% Software that means business

Transcription

1 Software that means business Easy to use / secure / universal E2E AppliCation Quality Monitoring / Service Level Monitoring / Reporting / Alerting SPEED 100%

2 50 companies with employees trust us 40% annual sales growth 100% self-financed servicetrace Milestones step by step to success 2012 ServiceTrace supplies measurement solutions for mobile devices and VoIP environments. MobileTracer safeguards the quality of web-based apps on ipads. Wider deployment for Android and Windows under development. VoIPTracer is a proactive way to safeguard the E2E quality and scalability of VoIP solutions European patent granted for ServiceTrace measurement procedure. Thanks to the MultiTracer process, for the first time 1-n parallel GUI-based measurements are possible on a single client. Measurements are protected in line with industry security requirements and cannot be viewed or accessed by unauthorized third parties WorkflowEditor introduces an intuitive way to create graphical E2E measurement projects. Knowledge of scripts is no longer required Germany s biggest insurance provider chooses to work with ServiceTrace The ICT provider for Central Europe s largest railway undertaking replaces the existing monitoring solution with Service Tracer. Germanys market leading car rental company uses ServiceTracer to safeguard application quality from development through to operation. One of the largest European insurance groups selects ServiceTracer as the standard solution for internal E2E monitoring Daimler AG deploys Service- Tracer to assure the E2E quality of all internal, business-critical applications. START 2005 First version of ServiceTracer provides an exceptionally stable end-to-end (E2E) monitoring process that automatically captures application exceptions ServiceTrace founded by Markus Duus ServiceTrace develops and brings to market the world s first image contour recognition solution for GUIbased E2E measurements and is thus capable of measuring all applications ServiceTracer beats 13 competitors with a worldwide proof of concept for Siemens IT Solutions and Services. At ATOS IT Solutions and Services GmbH, it is now the standard solution for assuring the E2E quality of hosted application services Germany s largest telecommunications provider and Siemens AG choose ServiceTracer for the E2E quality assurance of all internal, business-critical applications.

3 ServicetraCe End to end Monitoring Quality Assurance for Application Services / Easy to use and informative IT service quality from a user perspective Users perceive IT service quality in a purely subjective way as either 'good' or 'bad'. The challenge for management is recording actual service quality objectively from a user perspective. Measure like a user The ServiceTrace measurement process simulates the perceptions and behavior of real users of IT services, at the same time meas uring the response times of individual transactions. Easy to measure and modify Setting up and changing projects to measure the end user experience was previously time-consuming and called for specialist knowledge. ServiceTrace supplies tools which considerably simplify and speed up this work. Departments are able to set up measurement projects themselves in a cost-effective manner and to successfully adapt them to their specific processes. Constantly measuring CIOs, SLA managers, and service teams must be able to rely on a stable measurement system. The ServiceTrace process integrates tools that run 24/7 and therefore guarantees valid and informative associated measurement data at all times. Secure measurement points ServiceTrace technology meets the highest security standards. Measurements cannot be accessed by unauthorized parties. Passwords and login details are encrypted to ensure that the process of managing your IT service quality is completely secure. APPLICATION Monitoring Life cycle Management Service QualitY One tool does it all SAP, , web, terminal services or proprietary: we specialize in maintaining the unique capabilities of your applications. Service- Trace uses a universal procedure to accommodate any measurement requirement. Better all the time The application life cycle covers the design, testing, commissioning, and the operational and adjustment phases of your applications. Service- Trace quality assurance supports this process of ongoing optimization in every phase. For example, automated test measurements during preproduction give an indication of the potential for improvement prior to operational roll-out. Service Level Management INFRASTRuCTURE Monitoring

4 The easy way to monitor complex applications Deployment scenarios for ServiceTrace Customers SAP measurement Constant monitoring of all business processes in the SAP environment. Auto mated regression testing performed to assure quality following updates, offline backups, and disaster recovery tests. Citrix measurement Application response times and availability are measured as a proactive way to maintain the end user experience. Measuring web applications Ongoing testing of all the components of complex websites to safeguard avail ability and usability, and to document quality. Measuring mainframe tools The availability of terminal applications is checked, documented, and safe guarded by way of automated testing. Mail measurement (Exchange, Lotus Notes) Checking the response times and availability of distributed mail systems. Application and firewall measurement Ongoing monitoring of application availability, especially following firewall changes. Proprietary applications Checking response times and availability. Desktop Virtualization with Citrix 1 Data center and 1 Backup on each continent USA EuropE AsiA SAP CRM ERP 250 employees SAP CRM ERP 1000 employees SAP CRM ERP 175 field service staff 135 employees + 3 logistics centers 1000 field service staff 250 employees + 4 logistics centers 200 employees 150 field service staff 50 employees + 2 logistics centers Sample operations for one of our clients

5 Servicetrace the right choice what our customers say WorkflowEditor allows us all to work effectively and measurements run with great stability. What's more, the support available is excellent. Computacenter ag & Co. ohg (IT infrastructure services) Quick to learn and easy to use: WorkflowEditor makes it possible to set up or modify measurement projects in next to no time and requires no programming skills. Barmenia Krankenversicherungen (private health insurance provider) Authentic end user simulation, the high stability of this exceptionally error-tolerant solution, and rapid support direct from the producer are what make ServiceTracer stand out as a high-quality, professional tool. Danube IT (IT services) ServiceTracer effortlessly substantiates the quality standards agreed in SLAs perceived response times are backed by objective figures. krz (communal data center in Lemgo) Customer-focused and resultsdriven: ServiceTrace brings water to the desert of services in Germany. Daimler AG (automotive) ServiceTracer allows Kubus IT to obtain objective proof about performance problems reported from a subjective perspective and to isolate the cause effectively. This compelling solution is easy to use, highly scalable, and independent of the platform or technology behind the application that requires monitoring. Kubus IT Gbr (IT services for the healthcare sector)

6 COMPELLING TECHNOLOGY Easy to use / universal / stable / secure data / scalable Easy to use ServiceTrace makes E2E quality assurance easy from creating graphical measurement projects using the intuitive WorkflowEditor to the convenient, centralized management of measurements via the multi-client capable ControlCenter. controlcenter Multi-client capable access Access to workflow repository with high-integrity versioning system Centralized agent management Centralized measurement scheduling and deployment WorkflLow Editor Easy to set up, maintain, and document measurement projects Graphical process no knowledge of scripts required Wizard-based configuration of measurement projects Debugger Universal Patented ServiceTracer high-speed picture searching identifies GUI elements based on contours independently of position, color depth or resolution. This makes Service- Trace E2E monitoring universally suitable for assuring the quality of any application in any environment, including: Applications based on proprietary protocols Applications based on encrypted protocols Applications based on JavaScript Proprietary applications Services based on Citrix, VMware, etc. Measurement machines with different monitor resolutions Measurement machines with different color settings Stable Only a realistic measurement environment will supply inform ative, valid results regarding service quality. ServiceTrace E2E monitoring integrates typical standard deviations from the regular measurement process such as application failures, pop-ups in the context of security updates, for example, or service exceptions (downtime). The ServiceTracer Protector and ServiceTracer Guard components ensure that measurements continue to run in a stable manner, even in the event of an exception. Servicetracer Protector Operates in parallel to workflows Recognizes defined pop-ups Handles pop-ups without any gaps in measurements Servicetracer guard Captures application errors during the measurement process Reports errors via screenshot, log files, etc. Resets the environment and recommences measuring Goes on to measure the next application following repeated retries

7 Secure Data MultiTracer technology facilitates real GUI-based measurements, as well as hidden Windows sessions. Unauthorized third parties are not able to view or access measurements. ServiceTrace E2E monitoring therefore meets the data security requirements of the Institute of Public Auditors in Germany (IDW PS ) and is exceptionally suitable for IT quality management within banks, insurance companies or public authorities. Scalable Large and distributed environments create high demands when it comes to managing measurements, alerting, and reporting. ServiceTrace architecture is centralized, scalable, and flexible, and can be adapted to suit different sizes of company and measurement requirements as needed. MultiTracer operation 1-n parallel sessions on a single measurement machine Protected measurements with no visible desktop Standardized, fully automated measurement machines TraceManagement-Server Microsoft SQL data warehouse access for all third-party suppliers (system management/helpdesk solutions, mainframe tools, etc.) Centralized management of all measurements via browser-based ControlCenter Multi-client capable Automatic time zone detection Integrated service times, holiday, downtime Centralized archiving of all workflows with high-integrity versioning system Alerting, Reporting, and Dashboard modules can be added as required Servicetracer Architecture ServiceTrace solutions are based on a client-server architecture to which modules can be added as required. Measurements run on Windows PC clients, mobile or VoIP clients. Clients collect data on the response times and uptime (availability) of monitored applications, 24/7. Http/https communication is used to transmit measurement data to the central TraceManagement-Server. This stores measurement data and makes it available for subsequent analysis using either third-party solutions (system management/ helpdesk solutions, mainframe tools, etc.) or the appropriate Service- Trace modules: Dashboard provides a centralized, fast overview of the status of on going measurements and of the quality of monitored applications. In the case of critical notifications, a drill-down function provides detailed information. Alerting triggers alerts when critical thresholds of application quality are reached. Alerts are sent by SMS or to the relevant administrators or to connected event consoles via an interface. Web-Reporting generates graphical, customer-specific reports on service quality from recent days, weeks or months, which can be under stood intuitively. The time zone is detected automatically and service times and downtime are integrated. Multi-client capable access via web browser. Service Level Reporting sends fully automated, configurable service level reports at scheduled times and delivers them to specified addresses in PDF format. servicetracer - Client Tracemanagement- Server (TMS) MobiletraceR Input Output VoIPtracer Reporting Alerting Dashboard

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