Application Life-Cycle Management Solution Documentation

Transcription

1 Application Life-Cycle Management Solution Documentation Solution Management Application Life-Cycle Management SAP AG

2 Disclaimer This presentation is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and services and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP 2008 / Page 2

3 SAP Solution Manager From awareness to action SAP has compiled best practices for E2E Solution Operations based on the experience from customer engagements over three decades. SAP is aware of customer pain points. Solution Updates Problem analysis Incident Management Change Management Monitoring Requirements Optimize Application Management Operate Deploy Transparency on Processes & Apps Design Build & Test Software logistics Innovation Management Integration Testing Integration Validation Implementation methodology for E2E Solution Operations: Run SAP. Pain points are addressed by best practices: SAP Standards* for E2E Solution Operations. * SAP Standards for Solution Operations SAP Solution Manager provides all capabilities for E2E Solution Operations.

4 Solution Documentation Motivation Customer pain points My Solution Documentation is: 1 Hard to understand for non-experts Initially my business processes have been modeled very detailed. Now, after go-live, the is too complex to be reused or a help for non-business process experts. 2 Outdated and not reliable Because of costs or organizational aspects my business process has not been updated or verified since it s initial creation. 3 Not related to supporting software There s no sufficient transparency which SAP and non-sap software supports my business processes. 4 Not centrally accessible There s no centralized access to my business process and system landscape information. 5 Very costly to maintain There s no automated t and controlled maintenance of my. So I only do this effort sporadically, partially or before major software updates, only.

5 Solution Documentation Definition What is Solution Documentation? Solution Documentation means having documented the following key elements: core business processes related dtechnical objects, such as transactions, ti programs, custom code, background djobs, interfaces related (non-sap) system and software components Recommended project language is English The correct usage of implementation projects automatically leads to sufficient solution in the operations and optimization phase. If you start with the in the operations phase, you should make the of your core business processes available in SAP Solution Manager. In relation to a complete implementation project only a subset of information is needed, then. Main tools: Focus Re-Documentation Upgrades -> verify Business Blueprint Solution Configuration Solution Documentation Assistant System Landscape Maintenance/Directory (SMSY/SLD) Operations -> re-document Solution Documentation life-cycle Requirements Optimize Application Management Operate Deploy Design Build & Test Focus Initial Documentation Template Management -> ceate global documentaion Implementation -> create or locally adjust Configuration -> extend

6 Solution Documentation Life-Cycle ALM phase and related Solution can be continuously enriched along the ALM life-cycle Design: Create global business process templates and specifications, e.g. for later implementation projects Design/Build: Newly create or locally adjust business process structure during your implementation project Solution Documentation life-cycle Build/Test: Extend business process during solution configuration, e.g. with custom code, configuration information, test cases Upgrades -> verify Operations -> re-document Requirements Optimize Design Application Management Operate Deploy Build & Test Template Management -> create global Implementation -> create or locally adjust Configuration -> extend Operate: Re-document or adjust your business process during operations, e.g. with system information Optimize: Verify your business process before upgrades, e.g. delete obsolete information, e.g. not used custom code

7 Core and Critical Business Processes Definition What s a core or critical business process? Regularly there are not more than 1-5 core or critical business processes within a company Core business processes are the most important processes, leading to a severe impact on the company s business if they are disrupted Citi Criticalbusiness processes are new or technically challenging business processes, e.g. with custom developments or non-sap components needing high awareness or monitoring Documentation in SAP Solution Manager doesn t mean to model every process step variant and ddetail. It means to have an understandable d structure t with ithinformation relevant for reuse of other teams and other application life-cycle capabilities Example manufacturing industries: Material supply of the production If this process is disrupted and material outages arise, the production of finished parts will be impossible. So the company has to change production plans, causing higher total production cost In addition, customer orders will not be delivered in time, so that customer satisfaction decreases The material supply process needs to be considered a critical core process, because the company loses money, if material outages occur

8 Solution Documentation Included types Solution Documentation contains 2 types of Technical Landscape Documentation System, server, database and software component Maintenance done by: system administrators technical SAP Solution Manager experts Focus of EGI Basic Configuration of SAP Solution Manager and therefore not part of the EGI Solution Documentation Business Process Documentation Documentation of Core Business Processes, related interfaces and custom code Maintenance done by: solution architects, e.g. for custom development and interface specifications; business process experts, e.g. to document (core) process flow project members, e.g. to document test cases and project specific customizing functional SAP Solution Manager experts, e.g. for simple transfer if good process is available Focus of the EGI Solution Documentation

9 E2E Documentation of Core Business Processes Integration of non-sap in Solution Documentation Integration of non-sap components in Solution Documentation Technical Landscape Documentation Automated collection and display of third party system information via SLD Any third party applications could use generic API to auto-register into the SAP Solution Manager system landscape directory (for details see attachment or captivate delivered with this service) Re-use of technical landscape As for SAP applications third party application information can be re-used in many capabilities, e.g. for root cause analysis, business process, testing Business Process Documentation Documentation of Core Business Processes includes non-sap processes Non-SAP process steps and related, linked information in the business process structure Display of non-sap software components and related process steps in the business blueprint graphics incl. links to documents, issues, test cases SAP 2008 / Page 9

10 Application Lifecycle Management Process Solution Documentation Goal Centrally document and relate business processes and technical information of SAP and non-sap Solutions ensuring transparency, efficient maintenance and collaboration Solution Documentation Documentation type Documentation Scope Create solution Create technical landscape Create business process Hand-over to operations Update solution Verify technical landscape Verify business process Hand-over to operations Capabilities Technical Landscape Documentation Implementation Content Project Administration and Business Blueprint Business Process Configuration Solution o Documentation o Assistant sta t Project Reporting Solution Directory

11 Documentation Types How to get a Minimum Documentation and fully exploit the Value SAP Solution Manager Key Capabilities & Pre-Requisites to Deploy SAP Solution Manager Root Cause Analysis SAP Quality Center Run SAP Key Capabilities for Custom Code by HP for Industries SAP Solution Manager capabilities can be configured and implemented based on customer specific priorities and roadmaps Individual services and guided expert session for desired configuration available The 4 Steps to fully exploit the value of SAP Solution Manager To achieve IT transparency Single Source of Truth To get access to specific SAP Enterprise Support and SAP Solution Manager capabilities 4 Custom Code Maintainability Check Custom Code Documentation 1 Technical Configuration of Solution Manager Modification Justification Check 3 Business Process Documentation Test Content Test Workbench & ecatt Upgrade (Delta Configuration) Additional CQCs* Configuration Content 2 Technical Landscape Documentation Business Process Monitoring SAP Support SLA ASAP Template Management Diagnostics Selected CQCs* Service Desk Quality System Management Administration System Monitoring Custom Development Management Cockpit Accelerated Innovation Enablement Technical SLA & IT Reporting Change Request Management SAP CPS by Redwood d Deploy (Q-Gate Management, CTS+) Run SAP for Technology Solution Documentation Assistant SAP Solution Manager enables you to establish a Single Source of Truth for the support by your operations teams and organization SAP 2009 / Page 11 * Continuous Quality Checks

12 Technical Documentation Technical as integral part of Solution Documentation Documentation type Documentation Scope Create solution Create technical landscape Create business process Hand-over to operations Performed as part of technical configuration of SAP Solution Manager Update solution Verify technical landscape Verify business process Hand-over to operations Review sytem landscape Run automated data capture for new systems Adjust system landscape Create new or adjust logical components

13 Technical Landscape Documentation Customer Benefits Transparency of landscape information All technical landscape information is centrally available and can be analyzed Reliable and Up-to-date information Enriches business process with system data Integration of third party applications Automated collection and display of third party system information Third party application information can be integrated in business process Reduced time and effort Landscape data is updated automatically based on specified frequency Central maintenance and access reduces time and effort for solution operations Basis for other capabilities Controlled, target-oriented access to managed systems via RFC connection, e.g. allowing directly linked solution configuration out of business blueprint Technical business process monitoring SAP 2008 / Page 13

14 Technical Landscape Documentation Example Technical landscape as central, reliable data source for all kind of system landscape and system related Solution overview Solution status / name Links to administrative tasks Logical Components Products / product versions System role System / client

15 Technical Landscape Documentation SAP Solution Manager Work Center SAP Solution Manager Administration Work Center: Role-specific entry point for technical landscape and SAP Solution Manager administration related activities System Administrator Technical landscape Technical landscape, maintain systems, users and solutions

16 Business Process Documentation Business Process Documentation as part of Solution Documentation Documentation type Documentation Scope Create Solution Documentation Create technical landscape Create business process Hand-over to operations Performed as part of initial set-up of SAP Solution Manager Analyze business processes with SoDocA Align business process structure with implementation content Document custom code Update Solution Documentation Verify technical landscape Verify business process Hand-over to operations Review sytem landscape Verify business processes Adjust system landscape with SoDocA Run automated data Update business blueprint capture for new systems Document custom code Create new or adjust logical components Verify business process structure with implementation content

17 Business Process Documentation (Business Blueprint) Customer Benefits Simplifies alignment of Business and IT Implementation content with more than 2,500 predefined processes,, test cases and dedicated di d technical information like transactions and programs Central of business processes including related system information Accelerates internal IT support Standardized in the SAP Support ecosystem Basis for business process monitoring Cost reduction for implementation, upgrades and maintenance Eases collaboration with SAP Faster response times Faster time to solution Prerequisite for certain AGS services, e.g. justification of custom development Allows fact-based decisions about innovation / business process operation Easy and fast verification of documented business processes and dedicated custom developments Transparency of projects throughout decentralized IT landscape SAP 2008 / Page 17

18 Implementation Content Accelerator to come to an initial Business Blueprint Goal Provide customers with predefined business scenarios and business processes aligned with SAP Solution Maps to enable projects to perform scoping, configuration, and testing according to industry best practices Scope Documentation describing the scenario use in your business Transactions allowing the evaluation of the delivered scenarios Configuration support allowing for efficient Customizing of your scenarios Test templates to accelerate integration testing Benefits Reduced business blueprint time Acceleration of configuration Quick Start for testing Implementation Content

19 Business Blueprint for Solution Documentation Recommended maintenance Business Blueprint offers central, focused, up-to-date, and easy-to-understand core process. The primary focus is to document the process steps, code, systems and interfaces. System information Documents, Links Transactions Custom development Organizational units Master data 3 level hierarchy Business scenario Business processes Business steps Interfaces = Key elements of Solution Documentation

20 Business Process Documentation SAP Solution Manager Work Center Implementation / Upgrade Work Center: Role-specific entry point for business process and project related activities Project Manager Business Process Expert Team Lead Team Member Quality Manager Plan, create and maintain projects Status Reporting System Administrator i t

21 Solution Documentation Solution Directory enables Solution Documentation After hand over to operations the business process and related system information is maintained in and available for re-use through solution directory Documentation Scope Create solution Create technical landscape Create business process Hand-over to operations Performed as part of technical configuration of SAP Solution Manager Analyze business processes with SoDocA Align business process structure with implementation content Document custom code Copy business process structure and interfaces into solution directory Reuse the business process information in various solution manager processes Update solution Verify technical landscape Verify business process Hand-over to operations Review system landscape Verify business processes with SoDocA Run automated data capture for new systems Update business processes Adjust system landscape using check-in/check-out functionality in Solution Create new or adjust logical components directory Verify business process structure with implementation content Reuse the business process information in various solution manager processes

22 Business Process Life-Cycle From Template to Solution Business Process Life-Cycle supported by SAP Solution Manager: From process templates, modeling, roll-out until reuse in SAP Solution Manager capabilities and upgrade or maintenance projects * * = Business Process Repository (Implementation content)

23 Solutions Scope and Benefits A solution contains up-to date of all core business processes and the supporting productive system landscape information Scope Take-over project information into operations. Map scenarios, processes, process steps and interfaces to system landscape Controlled maintenance of business processes and dedicated information via check-out/check-in functionality Assign and system objects, e. g. transactions and IMG activities, to updated process structure elements Benefits Up-to-date, central solution Reliable solution through controlled maintenance Basis for many other SAP Solution Manager capabilities like business process and interface monitoring, upgrade projects, knowledge transfer, issue management

24 Solutions Solution Components Ideally a solution derives it s content from a project. It allows central access and contains up-to-date information about productive core business processes and related systemsstems Documentation Transactions Configuration Test cases Change requests Solution List Organizational units Master data 3 level hierarchy Business scenario Business processes Business steps Interfaces System Information Source Project = Differences in comparison to projects

25 Technical Landscape Documentation SAP Solution Manager Work Center System Landscape Management Work Center: Role-specific entry point for display of technical and related activities Technical Operation System Administrator Business Process Expert Application Consultant Display or maintain technical landscape of systems and solutions

26 Solution Documentation Verification Solution Documentation Assistant Solution Documentation Assistant is SAP s approach to automatically analyze customers systems, providing a system usage report and customer core business process models in SAP Solution Manager. Keeps Solution Documentation cost-efficiently up to date. Scope Analyzes usage of technical objects like transactions, reports, BADIs and custom developments SQL statement analysis enables live system analysis from a business perspective Uses the existing SAP Solution Manager infrastructure like system connections and technical statistical data Benefits Accelerates initial Solution Documentation Enhanced solution and usage transparency Enables simple and fast system consolidation Facilitates business improvements Standardization through comparison of business processes at different locations Basis for optimized test planning Cost-efficient through automated verification of Solution Documentation

27 How to implement Solution Documentation Use Cases - Decision tree Decision Tree: How to come to a central and reliable business process structure with related documents in SAP Solution Manager Documentation available somewhere no Discover Create process structure with predefined business content and SoDocA* Verify results with business process expert Adjust process structure Upload/link documents Sign-off by business process expert Continuous verification with SoDocA* yes Tool based process structure compatible to SolMan** no Reuse Check completeness of process structure and adjust to 3 levels Manual transfer of process Structure Upload/link documents Sign-off by business process expert Continuous verification with SoDocA* yes Process structure available in SolMan *** no Transfer Verify process structure and prepare transfer to SolMan Automated transfer of process structure Upload/link documents Sign-off by business process expert Continuous verification with SoDocA* Verify Verify process structure with SoDocA* Verify results with business process expert Adjust process structure Upload/link documents Sign-off by business process expert Continuous verification with SoDocA Note: The correct usage of implementation projects automatically leads to Solution Documentation * = SoDocA = Solution Documentation Assistant ** = XLS/XML Upload, ARIS, RBE Plus *** = in Projects or Solutions

28 How to implement Solution Documentation Use cases in detail How do I get my Business Process Documentation into SAP Solution Manager? Discover - no available at all Use BPR as template and verify structures through Solution Documentation Assistant Manually adjust business process structure and related objects in business blueprint Reuse - current available Manually transfer business process structure and related objects in business blueprint Maintain business process structure and related objects in XLS, Lotus Notes and transfer it via XML upload (as this procedure requires expertise this is currently an consultant solution, only) Transfer - current and compatible tool based available Automatically transfer business process structure and related objects in business blueprint ARIS: adjust to required 3 level hierarchy and transfer XML upload: select content, structure it, and transfer via XML (see above) Verify available in SAP Solution Manager Project: copy project and use it as template for verification Solution: copy project and use it as template for verification

29 Solution Directory Customer Benefits Transparency of business processes All business process and related system information is centrally available and can be analyzed Increased awareness of business process and system information reduces risk during problems Reuse of valuable project information Business process of projects is reused, combined with technical and has not to be maintained twice Combined business, landscape and technical view enables internal business and IT alignment Controlled changes of Check-in checkout functionality allows controlled changes of the current business process keeping it up-to-date and reliable Basis for other capabilities Enriches solution manager capabilities business process and interface monitoring, upgrade projects, knowledge transfer, issue management SAP 2008 / Page 29

30 Documentation of Core Business Processes How it works Three demos presenting the basic process of core business process and verification are availablea abe Demo 1: Create a project and Document core business process Create project and assign logical components Import business scenario from business process repository and check business process steps Document of custom code and custom programs Create interface scenario, interface and interface steps Demo 2: Create a solution and upload the processes into the solution Create a solution Import business scenario into the solution Demo 3: Verify process structure Use solution assistant SAP 2009 / Page 30

31 Solution Documentation Summary My Business Process Documentation was: Now it is: 1 Hard to understand for Clearly structured 3-level bus. process non-experts hierarchy with detailed process information 2 Outdated and not reliable 3 Not related to supporting software Check-in/Check-out functionality ensures controlled maintenance Relates business process with system and interface information 4 Not centrally accessible Central accessibility allows efficient i in- and external collaboration 5 Very costly to maintain Solution Documentation Assistant enables efficient and automated verification -> Basis for all SAP Solution Manager capabilities along the application lifecycle

32 Application Life-Cycle Management Reuse of Solution Documentation in nearly all ALM processes and capabilities All ALM processes base on the technical landscape and business process information provided through the solution. Upgrade Management Upgrade Roadmap Upgrade Dependency Analyzer Change Management Change Request Management Quality Gate Management Extended Change and Transport Management Optimize Technical Operations Operate System Administration System Monitoring Business Process Operations Business Process & Interface Monitoring Job Scheduling Management Incident & Problem Management Incident Management Root Cause Analysis Requirements Application Life-Cycle Management Deploy Solution Documentation Business Blueprint, Configuration Solution Documentation Assistant System Landscape Maintenance/Directory (SMSY/SLD) Design Build & Test Maintenance Management Maintenance Optimizer Installation Tools Innovation Management Implementation Project Management Implementation Content Test Management Business Process Change Analyzer Test Planning, Execution & Reporting S / 32

33 SAP Solution Manger SAP 2009 / Page 33

34 SAP Solution Manager SAP 2009 / Page 34

35 Additional Information Information Sources EGI Solution Documentation: Expert Guided Implementation Service >> Services Overview: Solution Documentation and Application Life-Cycle Management >> Processes >> Solution Documentation Technical Papers: SAP Solution Manager Media Library >> SAP Solution Manager and Tools >> Media Library Learning maps: Documentation of Core Business Processes and Solution Documentation Assistant >> SAP Solution Manager Enhancement Package 1 (EHP1) >> Requirements and Design Phases with SAP Solution Manager Onsite training: Implementation Projects with SAP Solution Manager >> Training Catalog >> Course Search >> SMI310 Consulting Services: Quick start for projects in SAP Solution Manager [email protected]