Toby Johnston SAP BI Platform Support Tool 2.0 Deep-Dive Session # 2523
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1 Toby Johnston SAP BI Platform Support Tool 2.0 Deep-Dive Session # 2523
2 LEARNING POINTS Understand the new features, functionality, and architecture delivered in version 2.0 Learn how to setup and configure your landscape definition and Reverse 911 settings Explore how to use the new supportability and analysis tools to better support your BI landscape Experience version 2.0 in a live demonstration
3 KEY LEARNINGS SAP Supportability Platforms Feature Overview Architecture Reverse 911 BI Support Dashboard Demo
4 SAP Supportability Platforms BI Platform Support Tool 2.0 Discovery Alerts and R911 Change Analysis E2E Tracing All BI landscapes CA APM Introscope 9 Metrics Dashboards Transaction Tracer No Basis / NW Stack BI Products Only SAP Solution Manager E2E Diagnostics Real-time Alerting Business Process Includes Introscope Higher Complexity / SAP Solutions Customer Landscape SAP BI Platform 4.x SAP BI Platform 4.x SAP BI Platform Business 4.x Objects Enterpris e ERP ERP CRM CRM BW Supportability Platform
5 Feature Overview SAP BI Platform Support Tool Landscape Analysis Schedule Analysis End-to-End Tracing Interactive UI Metric & Parameter Analysis 360 View of BI Landscape Identify Failure Messages Filter on Date Range Isolate Trends in Schedules Determine Long Running Schedules Client Wizard Trace Walkthrough Automatic Trace Configuration Automatic Log Collection & Archiving
6 Feature Overview SAP BI Platform Support Tool Predictive Maintenance Offline Recording Change Analysis Landscape Data can be uploaded to SAP Service Marketplace Identify customers not following best practices Pro-actively engage customers about known issues before they happen Offline recording of problem workflows Option to record E2E Trace Session Better clarity in problem description Understand what settings or configuration changes have been made Compare settings between landscapes System snapshot for backup purposes
7 Feature Overview SAP BI Platform Support Tool Alert Framework BI Support Launchpad Patch History Customizable Alerts Documentation provided to resolve problem Default alerting focuses on best practices and known issues Dashboard designed to assist the BI Administrator Brings together content from SCN, Knowledge Base, and Social Media Stores single sign on certificate Patching is critical to BI Platform stability Understand install workflow Identify patching mistakes
8 Architecture (Host Agent Integration)
9 Architecture (Reverse 911)
10 Architecture (Reverse 911)
11 Architecture (Reverse 911) Database driven web application accessible to all SAP employees supporting BI customers Content supplied by customer landscape XML Run analytics against all customer landscapes (understand how many customers are on SP6 for example) Reverse 911 capabilities allow Product Support & TD/IMS to send out pro-active alerts in case of critical fix or security vulnerabilities based on customer patch level / operating system / application server etc (For example, we can send an alert to all customers who accidently left tracing enabled) Push out new alerting templates for BI Support Tool (so new alert thresholds can be added / modified without pushing out a new version of the tool)
12 BI Support Dashboard
13 BI Support Dashboard Problem Search
14 BI Support Dashboard Problem Search Support Content Feed
15 BI Support Dashboard Problem Search Support Content Feed Documentation
16 BI Support Dashboard Problem Search Support Content Feed Documentation Downloads
17 BI Support Dashboard Problem Search Support Content Feed Documentation Downloads Portal
18 BI Support Dashboard BOB Forum Google KBA / Notes
19 Whats Next? Waste Analysis Auditing and Monitoring Data Schedule Capabilities Compound Alerts Communication Analysis Diagnostic / Integrity Report
20 Demo
21 STAY INFORMED Follow the ASUGNews team: Tom Chris Craig
22 SESSION CODE 2523
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