Evolution. Personal Assistant. of the. Tom Minifie. Chief Technology Officer, AVST

Transcription

1 Evolution of the Personal Assistant Tom Minifie Chief Technology Officer, AVST

2 AVST Experience Personal Assistant 15 + YEARS Speech Recognition 15 + YEARS Business Process 20 + YEARS Unified Messaging 20 + YEARS Voic and Call Processing 30 + YEARS Interoperability 30 + YEARS PAGE 2

3 What is a Personal Assistant? Manages Your Communications Performs Tasks Looks Up Information Manages Your Schedule Anticipates Your Needs Makes Decisions For You PAGE 3

4 Evolution of the Personal Assistant PAGE 4

5 Evolution of the Personal Assistant BUSINESS ORGANIZER PDA SMARTPHONE PAGE 5

6 The Extensions of Choice 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 01/ / / / / / / /2012 Source: BGR.com, September 2013 PAGE 6

7 Nearly Everything Has Changed PAGE 7

8 Evolution of Breaking News THEN NOW PAGE 8

9 Evolution of Engagement THEN NOW PAGE 9

10 Evolution of Payments THEN NOW PAGE 10

11 Evolution of Transactions THEN NOW PAGE 11

12 Evolution of the Workforce THEN NOW PAGE 12

13 Percentage of Virtual Assistant Users by Age 58% 42% 37% 28% Source: Research Now (1,000 participates, ages 18-65). PAGE 13

14 User Empowerment Instant Gratification Faster Self Service Engagement Always Connected PAGE 14

15 The smart machine era will be the most disruptive in the history of IT. Doing what we thought only people could do and machines could not are now finally emerging. Source: Gartner The Disruptive Era of Smart Machines is Upon Us., September PAGE 15

16 What is a Smart Machine? PAGE 16

17 Hyundai Genesis PAGE 17

18 AT&T Smart Home PAGE 18

19 What is a Smart Machine? Movers Doers Sages Autonomous Vehicles Machine-Focused Helpers Information-Based Helpers PAGE 20

20 Today s Virtual Personal Assistants PAGE 21

21 Google Now PAGE 22

22 Virtual Personal Assistants TODAY Apple Siri Google Now AVST Atom Angel Lexee Nuance Nina FOR CONSUMERS FOR CONSUMERS FOR BUSINESS FOR BUSINESS FOR BUSINESS FUTURE Microsoft Cortana for Windows Phone 8.1 Google Apps for Business Microsoft Office 365 FOR CONSUMERS FOR BUSINESS FOR BUSINESS PAGE 23

23 Personal Assistants to UC PAGE 24

24 Personal Assistants Overlap to UC TELEPHONY IM/PRESENCE CONFERENCING PA UC CALENDAR ENTERPRISE DATA MOBILE DEVICES PAGE 25

25 Speech Driven Call John Smith Get new Get my calendar for today PAGE 26

26 Knows Your Location Location-based services know when you ve arrived at the office, reached home or are anywhere in-between and will deliver your calls to the optimal device. PAGE 27

27 Integrates Into Data Speech driven access to company information vacation balance, backlog status, quota achievement and more. PAGE 28

28 Conference Call Automation Automatic Notification of conference calls and connects you to the call. PAGE 29

29 Notifies Callers When You are Away The ability to sync with your Calendar and IM to notify callers of your current status. PAGE 30

30 Calendar Access Tom Minifie is currently in a meeting and will be back at 4:00 pm. PAGE 31

31 Select Call Completion (A Tale of Two Calls) Call Completed Call Redirected PAGE 32

32 Future Personal Assistants to UC PAGE 33

33 Personal Assistant Knowledge Points Location Proximity Historical Behavior PERSONAL ASSISTANT Voice Biometrics Facial Recognition Context PAGE 34

34 Gesture Analysis Orientation Movement Connected Temperature Touch Heading Pitch Roll Wearing State Free Fall Pedometer Taps Temperature PAGE 35

35 Proximity Geofencing WiFi WiFi GPS GPS Bluetooth Bluetooth GSM GSM Wearable Devices PAGE 36

36 Biometrics Next few years mobile devices will include: Fingerprint scanner built into device screen Facial Recognition powered by high-definition cameras Voice Recognition based off a large collection of your vocal samples PAGE 37

37 Personal Assistants Becoming Smart Advisors Enterprise Engage in A - Get B and C Healthcare What are Sales Bookings Today? What Medication Should be Prescribed? PAGE 38

38 Virtual personal assistants will be many. We expect will grow in adoption at a rate in the 2017 to 2018 period eclipsing the meteoric growth of tablet usage in business during the first two years of tablet adoption. Source: Gartner The Disruptive Era of Smart Machines is Upon Us., September PAGE 39

39 QUESTIONS PAGE 40

40 Thank You Headquarters - Orange County, California Applied Voice & Speech Technologies, Inc Towne Centre Drive, Suite 200 Foothill Ranch, California Phone: (949) Fax: (949) Toll-Free: (866) Engineering, Testing and Support Facilities Seattle, Washington Applied Voice & Speech Technologies, Inc North Creek Parkway, Suite 200 Bothell, WA Phone: (425) Fax: (425) Engineering, Testing and Support Facilities Victoria, Canada Applied Voice & Speech Technologies, Inc. 645 Fort Street, Suite 107 Victoria, BC V8W 1G2 Canada Phone: (250) Fax: (250) Europe, Middle East & Africa Headquarters Applied Voice & Speech Technologies, Ltd. Global House 1 Ashley Avenue Epsom Surrey KT18 5AD United Kingdom Phone: +44 (0) Fax: +44 (0) Technical Support: +44 (0) Copyright 2014 AVST All Rights Reserved info@avst.com