MAKING THE WORLD SAFER

Transcription

1 MAKING THE WORLD SAFER Personnel Accountability with AtHoc Ensuring Safety, Continuity of Operations, and Regulatory Compliance Over three million people rely on AtHoc for networked crisis communication, with personnel accountability (PA) as a cornerstone. This white paper examines the importance of PA and best practices for safety-conscious organizations.

2 What Is Personnel Accountability (PA)? During and after a disruptive event, PA is the process of: Assessing individuals status and location Establishing personnel safety Ensuring continued operations before, during, and after the event This critical information arms executives with visibility and situational awareness into worker and organization status. So leadership can make informed, safety-critical decisions regarding: Deployment of necessary resources Speedy assistance to personnel in need Rapid incident resolution AtHoc provides PA in three key arenas: Readiness PA: AtHoc ensures that geographically dispersed personnel are continuously accounted for and ready to perform assigned duties. This vital readiness information enables operational continuity. Operational PA: AtHoc lets field personnel communicate directly with headquarters as they perform daily operations so their location and status is always known. Post-Event PA: In a crisis event, AtHoc alerts individuals and sends a request for the status of personnel in the incident vicinity. Then, the organization can rapidly assess impact on operational readiness and deploy assistance to individuals in need. PA Benefits: Personnel Safety, Business Continuity, and Regulatory Compliance Improving worker safety through personal accountability: Decreases reaction time after incident onset Reduces duration required to return operations to a normal state Decreases recovery costs Increases personnel satisfaction and trust In the United States, Department of Defense (DoD) PA is governed by DoD Instruction For U.S. federal government agencies, PA is incorporated in the National Level Exercise (NLE). The NLE is a congressionally mandated preparedness exercise that trains participants for catastrophic events. PA in Action: Key Examples Improving worker safety through personal accountability: A large federal government agency accounts for and assesses the status of affected personnel following a critical incident. A geographically dispersed military command ensures accountability and accurate status reporting for 1,200 personnel. An HMO uses mobile phones to track the safety and operational status of remote home healthcare workers. In emergencies, a university accounts for faculty and staff, letting security personnel provide specific direction and follow-up instruction. An entertainment conglomerate accounts for the safety of top executives 24/7/365. Organizations of all sizes track workers entering and exiting sensitive zones or hazardous facilities. The end result: full PA in life-threatening events. Importantly, AtHoc PA can be initiated at any level: facility, regional, or enterprise-wide.

3 PA Case Study DoD at U.S. AFRICA COMMAND (AFRICOM) Headquarters in Stuttgart, Germany, relies on AtHoc to account for 1,200 personnel. This accounting is done daily, to ensure safety and readiness for duty. AFRICOM s previous accountability process was primarily manual and, therefore, time-consuming. Today, it s automatic and daily, via AtHoc. Specifically: AtHoc automatically issues a request-to-respond notification to HQ personnel Personnel responses are automatically consolidated and delivered to eight divisions Division heads locate only those who didn t respond Completed accountability reports are processed for collation and consolidation Final personnel accountability report delivered to Command Group The AFRICOM PA report is produced in minutes and delivered to the Command Group by 1:00 p.m. each day. Importantly, the automated process gives AFRICOM a trusted account of the status and location of 1,200 service personnel and contractors under its command. Thus, it fulfills the accountability requirements per DoDI

4 PA: Where Your People Are Not Just Where Their Desks Are Located Targeted personnel respond to alerts with status reports generated from virtually any device: Mobile phone Desktop computer IP phone Text message Alerts are activated via multiple IP-based and non-ip modalities, ensuring emergency management has broad reach and enterprise-wide contact.

5 View personnel geo-locations worldwide and easily track emergency team and key personnel. AtHoc Notifier TM : The Mobile Application for AtHoc The AtHoc Notifier mobile app delivers our interactive capabilities to people on the move. Specifically, the Notifier lets mobile phone and tablet users: Report geo-tagged emergencies Share event details Receive alerts anywhere, anytime Get rich media content photos, videos, text, and maps to ensure 360 o situational awareness Importantly, the Notifier lets emergency managers activate mass alerts from anywhere. And share situational awareness with multiple teams ensuring a coordinated crisis response and timely resolution. AtHoc Notifier is available on iphone, ipad, and Android phones and tablets. Download free at the Apple App Store or Google Play Store. NOTE: To enable location tracking and geo-targeting, users must opt-in from their mobile phone or tablet. Subject to privacy rules and settings.

6 Conclusion Global enterprises, military commands, and industrial mega-plants rely on AtHoc s PA and technology to elevate workforce safety: Accurate incident assessment Streamlined continuity of operations Expedited response and resolution Ongoing support, starting with system implementation Availability across multiple teams and devices About AtHoc AtHoc is the recognized leader, innovator, and trusted partner in networked crisis communication systems. We provide unparalleled: Physical security Employee protection Personnel accountability Staff recall Regulatory compliance for military, homeland security, government, healthcare, industrial, and commercial organizations Over three million people are protected by AtHoc, including employees and personnel at: Microsoft Eastman Chemical USS-POSCO Industries U.S. Department of Veterans Affairs Baylor Scott & White Health Walter Reed National Military Medical Center UCLA U.S. Department of Defense U.S. Department of Homeland Security AtHoc was awarded the Government Security News Homeland Security Award for Best Mass Notification System. We ve also been recognized by Gartner, Inc. as a leader in its Magic Quadrant for Emergency Mass Notification Services. And by IHS Inc. as The Fastest Growing Mass Notification Software Supplier. Your organization deserves the leader in networked crisis communication. Go to AtHoc.com or call AtHoc, Inc Campus Drive Suite 100 San Mateo CA Tel: Fax: AtHoc, Inc. All rights reserved.